Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
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Merilyn Perceval
19 January 2015
DHL Express Worldwide
MP
Forward2me was very professional, helpful and reasonably priced. Nothing was too much bother - quite refreshing these days. Would certainly use them again.
Emma Searle
19 January 2015
DHL Express Worldwide
ES
I live in Australia, and have used at least three American parcel-forwarding services in recent years to access US stores that don’t ship internationally. I had never before tried a UK company, but I tried Forward2Me and was, overall, very impressed. There were some pros and cons, but I expect the cons will be ironed out as the service expands and improves.
I had my eye on a jacket at a Zara sister-store which doesn’t take international credit cards, so I would need a company to place the order for me. After scouting around and reading a few reviews, I signed up to Forward2Me in hopes that the jacket would go on sale on Boxing Day.
On December 26, Forward2Me tweeted "Boxing Day Sales are here! Shop online today so you don't miss out!” The jacket I wanted was half price. I hastily filled out a form for a ‘Personal Shopper’ purchase – the Zara store didn’t take international credit cards. I didn't receive a confirmation screen or an email or anything. I wasn't sure what was supposed to happen next. The next day, my order still hadn't been placed, and the jacket I wanted was rapidly selling out. I didn’t know what to do – if I placed the order with another company, I might end up accidentally buying two expensive jackets that may prove costly or complicated to return.
I filled out Forward2Me's online contact form, but didn't hear back. On the morning of the 27th I went to their Facebook page and posted a message on their wall. 10 hours later, I had a reply on the Facebook wall (but not to my email) stating that they were closed on Boxing Day (Friday) and the two days of the weekend! I couldn’t believe there was no one manning the office during the biggest sale period of the year. They did promise they would try to find someone to place the order.
Long story short, I finally heard back just before 4am (Australian time) on the 28th from the manager, Janet, assuring me that the order had been rushed through and that next public holiday they would handle staffing differently to accommodate those who need to use the ‘personal shopper’ service during sale periods. I think that would also eliminate the problem of slow response time to emails. (I had to email again a few days later to see if the jacket had arrived at their end, but I think that was largely Zara’s fault).
After that, everything went exceptionally well, and I was very impressed. I know there are a few comments from users complaining that they’re paying very high postage rates, but as someone who uses parcel forwarding services a lot, the final bill from Forward2Me was much lower than I had expected, and I had two different options - at different price points - to choose from. If you’re just buying a t-shirt for £10, then of course it’s not going to be worth using a parcel-forwarding service, unless the t-shirt has sentimental value, or you can’t buy it in your own country and you really want it. That’s not Forward2Me’s fault. They’re offering a special service at realistic and very competitive prices, and you’re at liberty to weigh up whether you’re prepared to pay for that service.
I’m on a tight budget, but using parcel forwarding services still sometimes works out to be the most economical route. In this case, the jacket I wanted was originally quite expensive, I couldn’t have it shipped to Australia, and I couldn’t even purchase it online with an Australian credit card and have it sent to a friend in the UK. A parcel forwarder was the only option. The cost of shipping to Australia with Forward2Me was about 13% of the original price of the jacket. The jacket went on sale at half price, and the personal shopper fee was an extra £15. It was well worth it. Once all of the bills had been tallied up, I still saved 33% on the total pre-sale cost of the jacket if I had walked into the UK store and purchased it myself.
Delivery was lightning-fast. American parcel-forwarding services take much longer, unless you’re willing to pay a premium to have it within four days. I told my sister, who usually lives in London, that I was expecting a parcel from the UK and I was hoping it would arrive by the end of the week, within three working days. “You’d be lucky,” she scoffed. Well, it did come in three days. It was immaculate, and carefully packaged to conserve space without crushing the jacket. I tried it on straight out of the box, and it looked pretty great.
Minor glitches aside, the staff and manager were friendly and accommodating, and the system has obviously been finely-honed to offer you the very best services at the lowest possible prices. They are up front about all costs – there were no hidden costs at all, and no surprises. The shipping process is speedy and efficient, online tracking is accurate and easy to follow, and I understand they even ship non-perishable grocery items, which is not a service most companies offer.
All in all, for a small British business, Forward2Me compares very favourably with most of the giants in the American market, and I’ll definitely be using the service again. In fact, I wouldn’t be surprised if Santa Claus himself uses Forward2Me next year.
I had my eye on a jacket at a Zara sister-store which doesn’t take international credit cards, so I would need a company to place the order for me. After scouting around and reading a few reviews, I signed up to Forward2Me in hopes that the jacket would go on sale on Boxing Day.
On December 26, Forward2Me tweeted "Boxing Day Sales are here! Shop online today so you don't miss out!” The jacket I wanted was half price. I hastily filled out a form for a ‘Personal Shopper’ purchase – the Zara store didn’t take international credit cards. I didn't receive a confirmation screen or an email or anything. I wasn't sure what was supposed to happen next. The next day, my order still hadn't been placed, and the jacket I wanted was rapidly selling out. I didn’t know what to do – if I placed the order with another company, I might end up accidentally buying two expensive jackets that may prove costly or complicated to return.
I filled out Forward2Me's online contact form, but didn't hear back. On the morning of the 27th I went to their Facebook page and posted a message on their wall. 10 hours later, I had a reply on the Facebook wall (but not to my email) stating that they were closed on Boxing Day (Friday) and the two days of the weekend! I couldn’t believe there was no one manning the office during the biggest sale period of the year. They did promise they would try to find someone to place the order.
Long story short, I finally heard back just before 4am (Australian time) on the 28th from the manager, Janet, assuring me that the order had been rushed through and that next public holiday they would handle staffing differently to accommodate those who need to use the ‘personal shopper’ service during sale periods. I think that would also eliminate the problem of slow response time to emails. (I had to email again a few days later to see if the jacket had arrived at their end, but I think that was largely Zara’s fault).
After that, everything went exceptionally well, and I was very impressed. I know there are a few comments from users complaining that they’re paying very high postage rates, but as someone who uses parcel forwarding services a lot, the final bill from Forward2Me was much lower than I had expected, and I had two different options - at different price points - to choose from. If you’re just buying a t-shirt for £10, then of course it’s not going to be worth using a parcel-forwarding service, unless the t-shirt has sentimental value, or you can’t buy it in your own country and you really want it. That’s not Forward2Me’s fault. They’re offering a special service at realistic and very competitive prices, and you’re at liberty to weigh up whether you’re prepared to pay for that service.
I’m on a tight budget, but using parcel forwarding services still sometimes works out to be the most economical route. In this case, the jacket I wanted was originally quite expensive, I couldn’t have it shipped to Australia, and I couldn’t even purchase it online with an Australian credit card and have it sent to a friend in the UK. A parcel forwarder was the only option. The cost of shipping to Australia with Forward2Me was about 13% of the original price of the jacket. The jacket went on sale at half price, and the personal shopper fee was an extra £15. It was well worth it. Once all of the bills had been tallied up, I still saved 33% on the total pre-sale cost of the jacket if I had walked into the UK store and purchased it myself.
Delivery was lightning-fast. American parcel-forwarding services take much longer, unless you’re willing to pay a premium to have it within four days. I told my sister, who usually lives in London, that I was expecting a parcel from the UK and I was hoping it would arrive by the end of the week, within three working days. “You’d be lucky,” she scoffed. Well, it did come in three days. It was immaculate, and carefully packaged to conserve space without crushing the jacket. I tried it on straight out of the box, and it looked pretty great.
Minor glitches aside, the staff and manager were friendly and accommodating, and the system has obviously been finely-honed to offer you the very best services at the lowest possible prices. They are up front about all costs – there were no hidden costs at all, and no surprises. The shipping process is speedy and efficient, online tracking is accurate and easy to follow, and I understand they even ship non-perishable grocery items, which is not a service most companies offer.
All in all, for a small British business, Forward2Me compares very favourably with most of the giants in the American market, and I’ll definitely be using the service again. In fact, I wouldn’t be surprised if Santa Claus himself uses Forward2Me next year.
Elyse Downham
17 January 2015
DHL Express Worldwide
ED
The service was quick, efficient and seamless.
Shakil Beg
16 January 2015
DHL Express Worldwide
SB
great, but I can no longer use anymore for NIke. They recognized your address as a forwarding service and they will no longer ship my packages there
Henrik Egner-Greek
16 January 2015
DHL Express Worldwide
HE
Very good
Keren Smith
16 January 2015
DHL Express Worldwide
KS
Excellent service!
Jason Wells
16 January 2015
DHL Express Worldwide
JW
Service was better than expected. My reservations of purchasing online from overseas is no longer a concern. Thanks again!
lemmon mcmillan
15 January 2015
DHL Express Worldwide
LM
Fast shipping and easy to use
LM
Fast and easy to use
Laszlo Torok
14 January 2015
DHL Economy Select
LT
Ultra fast service, thanks!
vasiliki grigoropoulou
14 January 2015
DHL Economy Select
VG
better pricing than before.great
Unverified Customer
14 January 2015
Unknown Shipment Details
The goods arrived safe and sound and I was pretty pleased with the cost of GBP10 given they were just wallpaper samples and not worth much so I just used the untracked service. That was good compared to US equivalent service myUS.com where the min cost is far greater - i.e. only worth doing for items of value.
The goods did take 14 days from Forward2me's shipping confirmation which was pretty long given we have ordered phone cases from UK directly from the suppliers and I got it in 4 working days!
I'll use the service again.
The goods did take 14 days from Forward2me's shipping confirmation which was pretty long given we have ordered phone cases from UK directly from the suppliers and I got it in 4 working days!
I'll use the service again.
Matt Hine
14 January 2015
DHL Express Worldwide
MH
AMAZING
Sebastian Spalloni
13 January 2015
Royal Mail Signed
SS
De todos los servicios internacionales de currier o casillas que he utilizado este es por lejos el mejor. Es rápido y económicamente conveniente pero lo mejor es la rapidez y buena disposición con la cual el equipo de atención al cliente siempre ha solucionado cualquier duda que he podido tener. Lo recomiendo totalmente
Of all of the courier and forwarding services that I’ve used this is far the best one. It’s fast and with quite convenient prices, but the best of all is the rapidity with which the customer service team has always helped me with any doubt I´ve had. I recommend it totally.
Of all of the courier and forwarding services that I’ve used this is far the best one. It’s fast and with quite convenient prices, but the best of all is the rapidity with which the customer service team has always helped me with any doubt I´ve had. I recommend it totally.
Matthew Vella
13 January 2015
DHL Express Worldwide
MV
Excellent service
Immediate response to emails
Personalized service
Immediate Shipping
Great customer service
Really Impressed!
Immediate response to emails
Personalized service
Immediate Shipping
Great customer service
Really Impressed!
Karel Fuksa
13 January 2015
DPD Classic
KF
Suggested delivery method was way slower compare to DHL service, with poor tracking. Doesn't justify the slightly lower costs.
Mark Hagedoorn
13 January 2015
DHL Economy Select
MH
Package Well handled, quick service.
Pierangelo Tosini
13 January 2015
DHL Economy Select
PT
extremely fast service
Gary Perelberg
13 January 2015
DHL Express Worldwide
GP
They answered pretty much right away when I emailed them with questions regarding their service. The shipping was waaaaaay faster than I had anticipated for the price that I paid which I appreciated very much. I'm looking forward to doing business with them in the future.
Ana Ceban
12 January 2015
DHL Express Worldwide
AC
The service is wonderful. The Customer Support Team very friendly and helpful. The only issue is the price. It was expensive to have the parcel shipped to Moldova. Anyway, if I would need something quickly, I will definitely ask for their help once again.
Ida Ericsson
12 January 2015
DHL Economy Select
Many thanks for your feedback, it’s important to us.<br/><br/>I’m sorry that you feel our prices are too expensive. The price you have paid is for the DHL door to door tracked premium service. We also offered you the forward2me Budget Untracked service at £12.60. Compared to other parcel forwarders offering an equivalent service our prices are usually the lowest and if not are always very competitive. You can always check prices before you buy on the pricing page of our website. Another way of making your shipment more cost effective is to consolidate your shopping i.e. make a number of purchases at different retailers and we will put them altogether in one box.<br/><br/>I hope this information helps. <br/>Thanks again for your comments.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
IE
So, you gave me two options, but it said the budget version was for packages weighting less than 0.5 kg and my package weighted 0.7 kg but you still had it as an option. Kinda confusing really, and it made me choose the expensive option cause I couldn't count on the other option.
IE
Way to expensive shipping
Nirwana Ada
12 January 2015
Untracked Budget
NA
Very recommended.....????
Troy Oldert
10 January 2015
DHL Express Worldwide
TO
China was well packaged and arrived without damage.
Jean-Victor LUSSAN
10 January 2015
DHL Express Worldwide
JL
good
ATHANASIOS Avgeros
08 January 2015
DHL Economy Select
AA
I was expecting delivery via DHL for Xmas. My package wasstick to Budapest for more than 3 days before arriving to Athens. The route opted was MANCHESTER- GATWICK- BUDAPEST- ATHENS ! A rather "indirect" itinerary for a rather wxpensive charge/fees
Unverified Customer
08 January 2015
Unknown Shipment Details
In fact i cannot express my satisfactions enough with the incredible services of forward2me, i am going to work with them for very very long time.
Thank you
Thank you
Juliet McIntyre
07 January 2015
DPD Classic
JM
Very quick turnaround from receipt to delivery.
Julian Origliasso
07 January 2015
DHL Express Worldwide
JO
Easy to use, will use again, please open in the USA so I can use your service there as well.
Erin Buteau
07 January 2015
DHL Express Worldwide
EB
Responsive, fast, friendly - fantastic service.
Ellen Gormally
06 January 2015
DPD Classic
EG
I was impressed by the prompt delivery, service and especially the professional packaging. Ten out of ten
Travis Glasper
06 January 2015
DHL Express Worldwide
TG
Fast shipping. A++++ service. Would definitely use service again....
Beat Steiner
06 January 2015
DHL Economy Select
BS
Ultra fast, simple, reliable
Joe fox
06 January 2015
DHL Express Worldwide
JF
The service was second to none and much appreciated. The cost was slightly higher than expected but will definitely use them again.
John Casiano
06 January 2015
DHL Express Worldwide
JC
Extremely responsive and super fast shipping. Love the service!
Jared Corlett
05 January 2015
DHL Express Worldwide
JC
Excellent service that forwards my parcels within hours, if not the by the next business day after receiving my forwarding payment :)
Sean Williams
05 January 2015
DHL Express Worldwide
SW
Worst online experience of last year by far.
We have used Hop Shop Go in the states for many years, but the two shirts we needed for Xmas gift were in the UK.
To pay I think nearly 40 Pound for postage of TWO shirts is criminal.
This exceeds the price of the clothing, for the size and No weight of these products is crazy.
We while online could not at all figure out the price as this was clearly and understandably hidden to prevent people from freaking out and leaving.
I said I would pay the postage as wouldn't be much, well wasn't that nice of me, I was the fool.
We have used Hop Shop Go in the states for many years, but the two shirts we needed for Xmas gift were in the UK.
To pay I think nearly 40 Pound for postage of TWO shirts is criminal.
This exceeds the price of the clothing, for the size and No weight of these products is crazy.
We while online could not at all figure out the price as this was clearly and understandably hidden to prevent people from freaking out and leaving.
I said I would pay the postage as wouldn't be much, well wasn't that nice of me, I was the fool.
Many thanks for taking the time to provide feedback on your recent forward2me experience , it’s important to us. Sincere apologies for the slow response to your feedback.<br/><br/>I am sorry to hear that you felt the cost of our service was too high. The service you paid for includes the use of your UK address, receiving, storing and processing your parcel, preparing export paperwork and, in this case using the DHL Express door to door tracked service. <br/>I can see that your parcel left Heathrow Airport on 20 December and arrived at your door on 23 December at 12.25pm.<br/><br/>Our pricing page is accessible from the pricing link at the top of every page on the website: www.forward2me.com/pricing.<br/><br/>Lots of our Australian customers use our consolidation service which makes our forwarding service more cost effective. This means that you can shop at many retailers, we put them altogether and ship as one. This saves you lots on your shipping costs.<br/><br/>I hope this clarifies things for you but if you have any questions or would like to discuss this further please contact us by calling +44 1995 606060 or emailing info@forward2me.com and we’ll be happy to help.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
SW
I was comparing you with other services. <br/><br/>This was a single child T shirt only<br/>Not large. <br/>Not heavy.<br/>Not needing.storage.<br/>In able to consolidate with this order.<br/>The cost to forward this was criminal.<br/>Shot yourself in the foot as we constantly use other services that we DIDN'T have to pay to be ripped off.<br/>No wonder why a jointing fee is needed.<br/>Sorry by we were all very ungappy<br/><br/><br/>Have a look at the cost and the weight would have been the same as a sandwich.
Muhammad Faheem Mohd Ezani
05 January 2015
DHL Express Worldwide
MFM
The service is really great! Would recommend this to my friends.
Börge Kjeldsen
04 January 2015
DHL Express Worldwide
BK
Fantastic fast delivery and service, I buy from seller Wednesday evening and next Tuesday morning the package was here in Finland!
Filipe Azevedo
02 January 2015
DHL Economy Select
FA
The best solution available to bring goods from the UK
susan turner
02 January 2015
DHL Express Worldwide
ST
excellent fast service without a hitch
Elty Pangjaya
02 January 2015
DHL Express Worldwide
EP
I'm so happy to find Forward2Me. They ship very fast and I get shipping status of my shipment so I know where it is. I ordered my item from UK and it only took about 3 days to get to my address in the USA. They emailed me when my order arrived at their warehouse. Very happy and impressed with their service. Definitely will recommend it to my friends & family. Thank you Forward2Me!
BEATA HAJDUGA
02 January 2015
DHL Economy Select
BH
professional service, excellent communication, express delivery. Highly recommend.
Jie Wilson
02 January 2015
DHL Express Worldwide
JW
Good and efficient service with minimum effort.
Konstantia Miliou
01 January 2015
UPS Standard Single
KM
There should be more delivery companies included, and alternative prices. I find the storage prices expensive as well, especially when ordering multiple items. Another negative is the volumetric size and the way things are measured. You should definitely have thinner and lighter cardboard boxes and better use bubble wrap to lessen the overall weight of the packaging!!
I have used parcel2go and several similar services to send way much bigger, heavier and multiple packages to Greece and I have paid half the price.
Anyways, it was a solution in need, so I used your services. I will do consider it carefully in the future, I'm afraid.
+1 the discount option did really help.
Ty
I have used parcel2go and several similar services to send way much bigger, heavier and multiple packages to Greece and I have paid half the price.
Anyways, it was a solution in need, so I used your services. I will do consider it carefully in the future, I'm afraid.
+1 the discount option did really help.
Ty
Many thanks for providing feedback, it's really important to us.<br/><br/>We do offer a selection of courier services but due to a technical limitation we can, at present, only offer you the two best value options at the time of paying your invoice. We have a new software release in the spring which will offer you all the services that are available for your shipment which will give you full control. <br/><br/>Looking at your shipment, we consolidated 5 parcels and repacked them into one but we reduced your consolidation fee to £6 as the goods were low in value. (This would normally have cost £6 for each additional parcel that is repacked into one box.) We did not charge you any storage fees at all.<br/>I’m sorry the packaging was too large on this occasion. We do try to repack as small as possible at all times to keep the cost as low as possible without risking damage to the goods.<br/><br/>I don’t believe it is fair to compare our prices with Parcel2Go as that is a completely different service. Parcel2Go does not offer you a UK address, does not receive your goods and check them for damage, does not store your goods securely, does not consolidate and repack them with other items and does not prepare export paperwork and dispatch your goods. All they do is ship a box which is just one element of our service. Compared to other parcel forwarders offering an equivalent service our prices are usually the lowest and if not are always very competitive. You can always check shipping prices before you buy on the pricing page of our website.<br/><br/>I hope this explanation helps and thanks again for taking the time to post your comments.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Edward Dulles
01 January 2015
DPD Classic
ED
excellent customer service. Very fast & professional.
Mrs Lesley Davies
31 December 2014
DHL Economy Select
MLD
I received this as replacement for groceries because the first parcel was so badly wrapped some things were crushed in the process! I have to say this time around the process was completely pain free! The wrapping was improved beyond recognition of the first parcel and we all enjoyed a lovely cup of tea with biscuits courtesy of forward2me and your good selves! Thankyou one and all!
Oliver Collyer
31 December 2014
DHL Express Worldwide
OC
These guys deserve to be successful. A first class service; they're prompt (I've made over 50 shipments and I think almost every single one was forwarded on the day the package arrived with them) and respond in a timely and polite fashion when you contact them, e.g. to request consolidation.
In short, you can't go wrong. I rarely write reviews but when I see a business like this doing things right then I feel I should do my bit to support them.
In short, you can't go wrong. I rarely write reviews but when I see a business like this doing things right then I feel I should do my bit to support them.
Antony Steele
31 December 2014
DHL Express Worldwide
AS
Very quick and easy - thank you
Vlad Alexandru Protopopescu
29 December 2014
DHL Economy Select
VAP
Excelent service! Could use better site functionality but the customer support more than makes up for it. All my questions were answered in under 24hrs, sometimes in just a few hours. The service itself costs a bit more than traditional shipping, but it is worth it if you buy stuff from different stores. The more you buy the better it gets :)
Mohamad Hafidz Bin Yaakob
29 December 2014
DHL Express Worldwide
MHB
Excellent service with reasonable price. Very fast delivery. Will use them again definitely. Recommended A+++++++
Kathy Frederick
29 December 2014
DHL Express Worldwide
KF
I was very pleased with my forward2me experience. The cost of shipping my coat was reasonable, I was kept informed of transit status and it arrived in a timely manner. I will definitely use forward2me services again for importing goods.