Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Mrs Lesley Davies
31 December 2014
DHL Economy Select
MLD
I received this as replacement for groceries because the first parcel was so badly wrapped some things were crushed in the process! I have to say this time around the process was completely pain free! The wrapping was improved beyond recognition of the first parcel and we all enjoyed a lovely cup of tea with biscuits courtesy of forward2me and your good selves! Thankyou one and all!
Oliver Collyer
31 December 2014
DHL Express Worldwide
OC
These guys deserve to be successful. A first class service; they're prompt (I've made over 50 shipments and I think almost every single one was forwarded on the day the package arrived with them) and respond in a timely and polite fashion when you contact them, e.g. to request consolidation.
In short, you can't go wrong. I rarely write reviews but when I see a business like this doing things right then I feel I should do my bit to support them.
In short, you can't go wrong. I rarely write reviews but when I see a business like this doing things right then I feel I should do my bit to support them.
Antony Steele
31 December 2014
DHL Express Worldwide
AS
Very quick and easy - thank you
Vlad Alexandru Protopopescu
29 December 2014
DHL Economy Select
VAP
Excelent service! Could use better site functionality but the customer support more than makes up for it. All my questions were answered in under 24hrs, sometimes in just a few hours. The service itself costs a bit more than traditional shipping, but it is worth it if you buy stuff from different stores. The more you buy the better it gets :)
Mohamad Hafidz Bin Yaakob
29 December 2014
DHL Express Worldwide
MHB
Excellent service with reasonable price. Very fast delivery. Will use them again definitely. Recommended A+++++++
Kathy Frederick
29 December 2014
DHL Express Worldwide
KF
I was very pleased with my forward2me experience. The cost of shipping my coat was reasonable, I was kept informed of transit status and it arrived in a timely manner. I will definitely use forward2me services again for importing goods.
Nicolai Dalli
29 December 2014
DHL Express Worldwide
ND
Excellent and reliable service
Fen Vun
29 December 2014
DHL Express Worldwide
FV
Good service and fast delivery.
FV
good service and fast delivery
Hrvoje Gregur
28 December 2014
DHL Express Worldwide
HG
5th notebook purchase I forwarded trough forward2me, everything went fine with decent pricing.
NIKITAS SPYROPOULOS
27 December 2014
UPS Standard Single
NS
excellent service
Edwin Balzan
27 December 2014
DHL Express Worldwide
EB
As usual great service and fast and efficient forwarding to Malta. This time used the premium rate due to an expensive laptop purchase for some peace of mind. Well done to the forwardtome team... Merry Xmas and Happy New Year folks!
Brenda Borg
26 December 2014
DHL Express Worldwide
BB
Shipping was fast but in my opinion shipping plus consolidation is too expensive.
BB
The consolidation fee is ridiculous high. 6 GBP each package. I had to pay £30 for 5 small items . I will not be using your service agin and will tell people not to use it . Thanks forward2me for stealing my money .
Many thanks for your feedback, it's important to us.<br/>There has been an error when your consolidation fees were calculated on this shipment.<br/>As your items are low in value and small you should have only been charged the £6 once and not £30.<br/><br/>By the way of apology we will reimburse the full £30.00.<br/>We hope this helps and sincere apologies once again for the inconvenience caused.<br/>We hope you'll continue to use forward2me and allow us to look after your parcels in 2015.<br/>All the very best,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director.
Ioannis Edipidis
26 December 2014
DHL Economy Select
IE
it was just fine
Žarko Radulović
26 December 2014
DHL Economy Select
�R
The registration was fast, the forwarding was prompt, the fee is negligible with regards to what i gain. I would recomend the service to any and all my friends.
Carlo Barrento
25 December 2014
DHL Express Worldwide
CB
A little expensive. But a fast service.
Remus Grigore
25 December 2014
DHL Economy Select
RG
Great service, delivered in outstanding condition.Tyvm!
Andrew Banks
24 December 2014
DHL Express Worldwide
AB
Excellent service - two shipments were consolidated and despatched very quickly.
Andre Gunn
24 December 2014
DHL Express Worldwide
AG
fantastic customer service. Kind and effecient.
Dave Barry
23 December 2014
DHL Economy Select
DB
Great service, delivered in a timely manner in perfect condition.
Christos Papadopoulos
23 December 2014
UPS Standard Single
CP
Best service around. These people always take good care of all parcels, offer plenty of options for delivery and at reasonable price ... especially this time, getting your little ones presents in time ... priceless!!!
Sarah James
23 December 2014
DHL Express Worldwide
SJ
Happy with service and prompt postage, wouldnt hesistate to use again
Daryl Looms
23 December 2014
Royal Mail Tracked
DL
Great service, nothing is too much of a problem for them. I'll definitely use them again.
HSIANG OU
23 December 2014
DHL Express Worldwide
HO
great
Elena Ouklonskaia
22 December 2014
DHL Economy Select
EO
Fantastic service in every respect, superb quality, efficiency, speed, and communications. None to match really!
Paolo Fornasari
22 December 2014
DHL Economy Select
PF
Outstanding service, as usual.
Adrienne Taylor
22 December 2014
DHL Express Worldwide
AT
This was the first time I used forward2me. I used the personal concierge service - which was fantastic. The team were super efficient and extremely helpful. I would not hesitate to use again (and to refer my friends to!) Thank you very much.
Edward Watson
22 December 2014
DHL Express Worldwide
EW
Fast delivery, my package arrived the very next day.
Vladimirs GInzburgs
22 December 2014
DHL Express Worldwide
VG
Very good in general, the insurance description is little bit complicated in unclear.
Andy Clarke
22 December 2014
DHL Express Worldwide
AC
Very good and reliable shipping - as ever. I just there was a choice of various classes of DHL shipping when it comes to forwarding... Might help in keeping on saving cash!
Debbie Visceglia
22 December 2014
DHL Express Worldwide
DV
I would love to be able to call the CC rep from fraud protection who asked me "Why would you order a present for your young granddaughter from a site called WICKED UNCLE?" My answer was - and still is - BECAUSE THEY ARE THE BEST!
Christine Smith
21 December 2014
DHL Express Worldwide
CS
Brilliant - tracking system fantastic - thank you
Michiel Hoogeboom
20 December 2014
DHL Economy Select
MH
When buying items on eBay UK there are always sellers who are less willing to send items abroad. I have used Forward2Me's services a few times now to handle these situations. I'm really satisfied with the parcel forwarding service: Clear communication and fast forwarding of parcels.
Pat Metharom
19 December 2014
DHL Express Worldwide
PM
Fast, friendly and professional service. Would definitely use more often if the prices were not so high!
Unverified Customer
18 December 2014
Unknown Shipment Details
Amazing service and kind people. They helped me with warranty problem providing a two way forwarding service. Thank you!
Phillip Patching
18 December 2014
DPD Classic
PP
Very good service
Hassan Elgamal
18 December 2014
DHL Express Worldwide
HE
Excellent job once again. Very pleased.
Niklas Lindåker
17 December 2014
UPS Standard Single
NL
Thanks
Annamaria Suranyi
16 December 2014
DHL Express Worldwide
AS
Product arrived safely and fast.
Alexander Lönnendonker
16 December 2014
DHL Economy Select
AL
Quick
Jacques Meyer
15 December 2014
DHL Express Worldwide
JM
Very fast shipping and very responsive to requests to delay shipping / consolidate packages
Krishnaprasad MG
15 December 2014
Untracked Budget
KM
Great service, bit expensive though I
Unverified Customer
14 December 2014
Unknown Shipment Details
Despite the fact that for various reasons it was necessary for me to change the delivery address a couple of times, Forward2Me were able to keep on top of things and ultimately get my package to me in a timely manner. Thanks team ;)
andrew miller
13 December 2014
DHL Express Worldwide
AM
Good service but far too expensive for small parcels.
Julie Simmons
13 December 2014
DHL Express Worldwide
JS
The shipping cost is expensive considering companies who do deliver to Cyprus by courier charge a lot less. Would use again if I really wanted something I couldn't get delivered.
Julie Gardiner
12 December 2014
DHL Economy Select
JG
More expensive than expected but very good service.
David Davidson
12 December 2014
DPD Classic
DD
We live in France and wanted to order on-line from Waitrose but they would not accept our Mastercard as although we have a UK bank it is registered to a non-UK address. We sent our Waitrose shopping list to Forward2me who ordered on our behalf. I had to queery their bill as it was less than I expected only to be told that there were bulk savings. I really appreciated their honesty. We were kept informed at all times and from the time we ordered to receiving our parcel, with everything intact, was only a matter of days. We have previously used other sites who charge a premium for each of the items purchased, I have no hesitation in recommending Forward2me.
Marcus Bakke
12 December 2014
UPS Standard Single
MB
Great shipping, very easy and cheap.
Jacque Mason
12 December 2014
DHL Express Worldwide
JM
Have used this service in the past and was very impressed but not anymore!!
My most recent order was wrongly addressed and nearly did not arrive where it was meant to-and that it took more than 48hrs for a response to my email.....not good enough!!! Will not recommend to anyone now!!
My most recent order was wrongly addressed and nearly did not arrive where it was meant to-and that it took more than 48hrs for a response to my email.....not good enough!!! Will not recommend to anyone now!!
Many thanks for taking the time to provide feedback – it’s really important to us. <br/>I am sorry that you have experienced problems with the address detail on your parcel. The team work hard to get things right but unfortunately there was a typing error on your shipment. We tried to rectify this as quickly as possible working closely with DHL to re-route the parcel. I can see your shipment left us on Friday 28 November at 4.00pm and you received it in Australia at your door on Thursday 4 December at 11.am.<br/><br/>We pride ourselves on our customer care and in most cases turn e-mails around in 24 hours. Unfortunately in your case we received your e-mail on Friday 28 November in the evening at 22:12. We needed to check the address detail in the software at the warehouse so left the response until Monday when we were able to check this. We should have sent you a courtesy e-mail straight away just to let you know that we were looking into this for you which might have helped to put your mind at rest until we were able to sort out the problem on the Monday.<br/><br/>I am sorry that the service you received on this occasion was not as it should have been. <br/>You’re account has a note to deduct £10 from the cost of your next shipment should you decide to give us a second chance.<br/><br/>We hope this all helps and thank you for using forward2me.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Operations Director
Adrian cretu
11 December 2014
DHL Express Worldwide
AC
Great service, the customer service is also very fast and a pleasure to deal with.
5/5
5/5
Panayiotis Varnava
11 December 2014
DHL Express Worldwide
PV
really fast shipping !