forward2me - Reviews | Customer Reviews

customer reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.6 5

Based on 15766 reviews

Annamaria Suranyi 16 December 2014

DHL Express Worldwide

Product arrived safely and fast.

Alexander Lönnendonker 16 December 2014

DHL Economy Select

Quick

Jacques Meyer 15 December 2014

DHL Express Worldwide

Very fast shipping and very responsive to requests to delay shipping / consolidate packages

Krishnaprasad MG 15 December 2014

Untracked Budget

Great service, bit expensive though I

Unverified Customer 14 December 2014

Unknown Shipment Details

Despite the fact that for various reasons it was necessary for me to change the delivery address a couple of times, Forward2Me were able to keep on top of things and ultimately get my package to me in a timely manner. Thanks team ;)

andrew miller 13 December 2014

DHL Express Worldwide

Good service but far too expensive for small parcels.

Julie Simmons 13 December 2014

DHL Express Worldwide

The shipping cost is expensive considering companies who do deliver to Cyprus by courier charge a lot less. Would use again if I really wanted something I couldn't get delivered.

Julie Gardiner 12 December 2014

DHL Economy Select

More expensive than expected but very good service.

David Davidson 12 December 2014

DPD Classic

We live in France and wanted to order on-line from Waitrose but they would not accept our Mastercard as although we have a UK bank it is registered to a non-UK address. We sent our Waitrose shopping list to Forward2me who ordered on our behalf. I had to queery their bill as it was less than I expected only to be told that there were bulk savings. I really appreciated their honesty. We were kept informed at all times and from the time we ordered to receiving our parcel, with everything intact, was only a matter of days. We have previously used other sites who charge a premium for each of the items purchased, I have no hesitation in recommending Forward2me.

Marcus Bakke 12 December 2014

UPS Standard Single

Great shipping, very easy and cheap.

Jacque Mason 12 December 2014

DHL Express Worldwide

Have used this service in the past and was very impressed but not anymore!!
My most recent order was wrongly addressed and nearly did not arrive where it was meant to-and that it took more than 48hrs for a response to my email.....not good enough!!! Will not recommend to anyone now!!

Many thanks for taking the time to provide feedback – it’s really important to us. I am sorry that you have experienced problems with the address detail on your parcel. The team work hard to get things right but unfortunately there was a typing error on your shipment. We tried to rectify this as quickly as possible working closely with DHL to re-route the parcel. I can see your shipment left us on Friday 28 November at 4.00pm and you received it in Australia at your door on Thursday 4 December at 11.am. We pride ourselves on our customer care and in most cases turn e-mails around in 24 hours. Unfortunately in your case we received your e-mail on Friday 28 November in the evening at 22:12. We needed to check the address detail in the software at the warehouse so left the response until Monday when we were able to check this. We should have sent you a courtesy e-mail straight away just to let you know that we were looking into this for you which might have helped to put your mind at rest until we were able to sort out the problem on the Monday. I am sorry that the service you received on this occasion was not as it should have been. You’re account has a note to deduct £10 from the cost of your next shipment should you decide to give us a second chance. We hope this all helps and thank you for using forward2me. Kind Regards, Janet Operations Director

Adrian cretu 11 December 2014

DHL Express Worldwide

Great service, the customer service is also very fast and a pleasure to deal with.
5/5

Panayiotis Varnava 11 December 2014

DHL Express Worldwide

really fast shipping !

Mrs Lesley Davies 11 December 2014

DPD Classic

MLD

I feel as an expat that they've got you over a barrel somewhat as far as postage goes. I carefully calculated the weight of my parcel only to find that extra was added! the weight limit was not as big as others carriers who have a set price. The packaging was adequate inside but the box was split when it arrived and a tin of biscuits which were for a present was completely battered and misshapen and the biscuits were in pieces. Would I use them again? That's debatable because BCS charges a lot less for the carriage and although the goods are more expensive, with the reduced courrier charge it would work out roughly the same costwise and their packaging is fantastic. If this helps towards carriage costs and packaging then my job here is done!

Many thanks for taking the time to feedback to us - it's really important to us. Apologies for the slight delay in getting back to you. We are absolutely inundated with supermarket shops at the moment. We're sorry to hear that the box was split and the biscuits were damaged. This should not have happened and a new tin of biscuits is in the post to you. We're sorry to hear that you felt that we didn't give you a saving compared to shopping with BCS;so much so that we have checked the cost of your shopping list on the BCS site and I am now pleased to tell you that we saved you £71.41 (including our shipping fee). Our shipping prices may be more expensive than some expat food shops. That is because they subsidise the cost of shipping by inflating the cost of the goods. When you take into account the total cost of goods + shipping we believe we are always cheaper for food value of £60 or more – something we guarantee. Shopping direct with the supermarkets and shipping with forward2me means that you make big savings on the food itself which overall gives you huge savings. In this case £71.41! We hope this all helps to clarify and quantify things and we hope that you will continue to use forward2me. Have a great week and Merry Christmas from all of us. Kind Regards, Janet Janet Grundy Operations Director

aditya mehta 11 December 2014

DHL Express Worldwide

Goods were dispatched well-packed and efficiently

Carin Danon 10 December 2014

DHL Express Worldwide

Excellent!! Would use them again and again and again!!! Very impressed!!

tina lensvold 10 December 2014

DPD Classic

Very fast delivery

Elizabeth Day 10 December 2014

DHL Express Worldwide

Very expensive postage but excellent service..over to AU within the week!

frank burke 09 December 2014

DHL Economy Select

Quick delivery but £25 to deliver a mobile phone from England to Ireland! Certainly won't be using the service again.

Thank you for your feedback. We try really hard to provide a great service and great pricing for all our customers and our team take a great pride in the work that they do. We are really disappointed when we receive a negative feedback on this platform but at the same time it's important that we know when our customers are not completely happy. I notice that you have paid for the DHL premium door to door service which is fully tracked and guaranteed. For a premium product i.e. a phone with a value of nearly £300 we think you chose the best method of shipping which has in effect cost you ~about 10% of the value of the goods. We could have provided you with the budget un-tracked un-guaranteed service but if your phone had have been lost in transit you would have been £260 out of pocket... I hope this helps you to understand what you have paid for and the peace of mind that it has provided for you. We are more than happy to ship items using our budget service but it is completely at your own risk and doesn't provide the peace of mind that the premium service offers. We hope you will continue to use forward2me but in the meantime have a great week and best wishes for the festive season. Kind Regards, Janet Janet Grundy Operations Director

Michael Hwang 09 December 2014

DHL Express Worldwide

Worked great.

Vasileios Mantzios 09 December 2014

DHL Economy Select

Excellent communication and collaboration for the arrangement and shipping options.

Gowtham Sureshkumar 09 December 2014

UPS Express Saver

Everything was good. Keep it up!

Wadih FELFLY 08 December 2014

DPD Classic

great service, super fast response to emails, fast delivery.

Janet Jelpke 08 December 2014

DHL Express Worldwide

As usual the service was excellent. It was quick and easy to pay, the box was very sturdy and delivery to Singapore was fast. Thank you!

Azrin Ismail Haji Jumat 07 December 2014

DHL Express Worldwide

AIH

Swift dispatched of items as soon as orders have been processed. Excellent service all rounder!!

Marcio Ramos 07 December 2014

DHL Express Worldwide

Reliable service. Good communication. Kind of expensive.

Vitor Esteves 06 December 2014

DHL Economy Select

been using it since a year and it's been very reliable.

Oscar David Blasco Garcia 05 December 2014

DHL Economy Select

ODB

The service was great!!

That's great to hear - we look forward to looking after more parcels for you in the near future. In the meantime have a great weekend. Kind Regards, Janet.

Filip Knezevic 05 December 2014

DHL Economy Select

Everything went great!

That's really great to hear. Check out our Facebook page and emails for great bargains and deals at the moment in the UK. We look forward to looking after your parcels again very soon. Kind Regards, Janet.

Kay Gherbaz 05 December 2014

DHL Express Worldwide

Very prompt service. Package arrived in excellent order. Would definitely use this service again.

That's really good to hear - I'll pass on your kind comments to our team. In the meantime have a great weekend. Kind Regards, Janet.

Arbi Ben Fadhel 05 December 2014

DHL Express Worldwide

ABF

Fast service but it would be better to provide other shipping method like Fedex.

Many thanks for your feedback, we really appreciate it. We have great pricing with DHL, TNT, DPD and UPS with additional services being available through Parcel Force and Fed Ex. Please e-mail us on your next shipment and we'll be more than happy to help. Kind Regards, Janet.

Adam Langbridge 05 December 2014

DHL Express Worldwide

Excellent service, communication and response/refund to a wrong delivery.
My new favourite delivery service.
Recommended.

Many thanks for your feedback, it's really appreciated. We look forward to look after your purchases again very soon. In the meantime have a great day. Kind Regards, Janet.

francois garnier 05 December 2014

DPD Classic

Great service.
You have to combine parcels to really save money on P&P

Many thanks for your great feedback. We really appreciate you spreading the word by identifying the best way to use forward2me. Tanks again and we look forard to looking after your parcels again soon. Kind Regards, Janet.

Jonathan Phelps 04 December 2014

DHL Express Worldwide

Great service. We live in Sri Lanka where items tend to go missing in the postal service. This is a great option to have items couriered instead.

Thank you for your feedback, it's important to us. We're really pleased that we are helping you to purchase items in the UK and actually receive them instead of them getting lost. Have a great weekend. Kind Regards, Janet.

Craufurd Goodwin 04 December 2014

Untracked Budget

Wow! Fast service!

That's brilliant to hear that you've enjoyed our fast service. We do our very best to turn parcels around in the day to ensure you receive your parcel without delay. Hope this all helps and thank you for using forward2me. Kind Regards, Janet.

John G. Torp 04 December 2014

DHL Economy Select

JGT

Very pleased , fast delivery at an acceptable price delivered to your door or at my work address.

Thank you for your feedback it's important to us. We know how busy people are and are happy to deliver parcels to your work address to ease the delivery process. We look forward to looking after your parcels again soon. Kind Regards, Janet.

Photini Hadjioannou 04 December 2014

DHL Express Worldwide

I am really happy with your forwarding service as it was quick and efficient. You might only have to negotiate a better pricing with your courier service as we expect it to be more than regular delivery but nevertheless it is a bit expensive.

Many thanks for your feedback - much appreciated. We have some great pricing with DHL, DPD, UPS and TNT but can also really good deals on pallet hipping if you are shipping for business use. Please get in touch if we can help in any way. Many thanks, Janet.

Willem Meijst 03 December 2014

DHL Economy Select

Great service, speedy shipping!

That's fantastic to hear. We aim to provide the best service at all times. We look forward to helping you again soon but in the meantime have a great weekend. Kind Regards, Janet.

Jon Carvel 03 December 2014

DHL Express Worldwide

Efficient and professional!

Thanks for your feedback - much appreciated. Kind Regards, Janet.

Saul Hernandez 03 December 2014

DHL Express Worldwide

Service was everything I expected and more shipping was extremely fast item was package nicely and my questions were answered promptly will not hesitate to use this service again.

We really appreciate your feedback - we are constantly striving to meet and exceed our customer expectations so it's really good to hear that we seem to be doing that for you. Hope we can help you out again very soon. Kind Regards, Janet.

Athanasios Raisis 02 December 2014

DHL Express Worldwide

Great service, fast shipping!!!

Margaret Wright 02 December 2014

DHL Express Worldwide

very efficient and well packed. Very expensive though so probably won't use it again

Thank you for your feedback. I'm hoping that following our communication on facebook that I have convinced you that the most effective way is to consolidate your items :-) We look forward to seeing your parcels coming through again very soon. In the meantime have a great day. Kind Regards, Janet.

If I choose to buy more from the UK I shall make it a larger consignment and consolidate the transport.

Fergal Guilfoyle 01 December 2014

Untracked Budget

Too expensive by far

Really sorry to hear that you thought we were expensive but I can perhaps see why... It looks like you shipped something of low value on it's own. Most of our customers consolidate their parcels into one to make the shipping more cost effective. So for instance they may ship an item of clothing, a calculator, a book and a mobile phone for not much more than you paid for one item. Hope that helps...and you'll continue to use forward2me. In the meantime have a great weekend. Kind Regards, Janet.

Maria Fallon 01 December 2014

DHL Economy Select

Quick excellent service, will use regularly

Thanks you for your feedback, it's really important to us. Great to hear that you've enjoyed our supermarket shop service. We are the only company in the UK offering to ship foodstuffs direct from Waitrose, Sainsburys and Asda. Great choices and great prices. Lots of Expats now able to get their hands on those UK favourites . Thanks again but in the meantime have a great weekend. Kind Regards, Janet.

Joan M Cooke 01 December 2014

DHL Economy Select

JMC

Very pleased with the service.

That's great to hear - thank you for letting us know. Kind Regards, Janet.

Saud Alqahtani 28 November 2014

DHL Express Worldwide

great and very fast support and shipping

Thank you for your kind comments - always happy to help. Kind Regards, Janet.

Kevin McAuslan 27 November 2014

DHL Express Worldwide

Very fast service and turn around. The shipping I found was expensive but I have never shipped something from the UK before so it's hard for me to judge entirely.

Thank you for the help.

Many thanks for your feedback - it's appreciated. Our prices are based on having the benefit of making your purchases in the UK and having the satisfaction of someone looking after them as if they were their own. Most customers do lots of shopping and then we put them all into one parcel for you to make the service most cost effective. Kind Regards, Janet.

Robert Stillers 27 November 2014

DPD Classic

Excellent service!

That's great to hear that you've enjoyed our supermarket shop service. We are the only company in the UK that allows you to shop direct at Asda, Sainsbury and Waitrose which gives you great choice and great prices.. We look forward to looking after you again very soon. Kind Regards, Janet.

PANAGIOTIS DIAMANTIS 27 November 2014

DHL Express Worldwide

Excelllent service

That's really great to hear... Thanks you for letting us know. Kind Regards, Janet.

Peter Ujvary 27 November 2014

DPD Classic

Very fast shipping. Should be more shipping company.

Thank you for your feedback - it's much appreciated. We have lots of shipping options but can only display two at the moment at point of shipping. The developer are working on increasing this for you. If you would like something that you don't see please get in touch when we send you your shipping invoice. Kind Regards, Janet.

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