customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
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Sean Williams
05 January 2015
DHL Express Worldwide
SW
Many thanks for taking the time to provide feedback on your recent forward2me experience , it’s important to us. Sincere apologies for the slow response to your feedback.<br/><br/>I am sorry to hear that you felt the cost of our service was too high. The service you paid for includes the use of your UK address, receiving, storing and processing your parcel, preparing export paperwork and, in this case using the DHL Express door to door tracked service. <br/>I can see that your parcel left Heathrow Airport on 20 December and arrived at your door on 23 December at 12.25pm.<br/><br/>Our pricing page is accessible from the pricing link at the top of every page on the website: www.forward2me.com/pricing.<br/><br/>Lots of our Australian customers use our consolidation service which makes our forwarding service more cost effective. This means that you can shop at many retailers, we put them altogether and ship as one. This saves you lots on your shipping costs.<br/><br/>I hope this clarifies things for you but if you have any questions or would like to discuss this further please contact us by calling +44 1995 606060 or emailing info@forward2me.com and we’ll be happy to help.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
SW
I was comparing you with other services. <br/><br/>This was a single child T shirt only<br/>Not large. <br/>Not heavy.<br/>Not needing.storage.<br/>In able to consolidate with this order.<br/>The cost to forward this was criminal.<br/>Shot yourself in the foot as we constantly use other services that we DIDN'T have to pay to be ripped off.<br/>No wonder why a jointing fee is needed.<br/>Sorry by we were all very ungappy<br/><br/><br/>Have a look at the cost and the weight would have been the same as a sandwich.
Muhammad Faheem Mohd Ezani
05 January 2015
DHL Express Worldwide
MFM
The service is really great! Would recommend this to my friends.
Börge Kjeldsen
04 January 2015
DHL Express Worldwide
BK
Fantastic fast delivery and service, I buy from seller Wednesday evening and next Tuesday morning the package was here in Finland!
Filipe Azevedo
02 January 2015
DHL Economy Select
FA
The best solution available to bring goods from the UK
susan turner
02 January 2015
DHL Express Worldwide
ST
excellent fast service without a hitch
Elty Pangjaya
02 January 2015
DHL Express Worldwide
EP
I'm so happy to find Forward2Me. They ship very fast and I get shipping status of my shipment so I know where it is. I ordered my item from UK and it only took about 3 days to get to my address in the USA. They emailed me when my order arrived at their warehouse. Very happy and impressed with their service. Definitely will recommend it to my friends & family. Thank you Forward2Me!
BEATA HAJDUGA
02 January 2015
DHL Economy Select
BH
professional service, excellent communication, express delivery. Highly recommend.
Jie Wilson
02 January 2015
DHL Express Worldwide
JW
Good and efficient service with minimum effort.
Konstantia Miliou
01 January 2015
UPS Standard Single
KM
There should be more delivery companies included, and alternative prices. I find the storage prices expensive as well, especially when ordering multiple items. Another negative is the volumetric size and the way things are measured. You should definitely have thinner and lighter cardboard boxes and better use bubble wrap to lessen the overall weight of the packaging!!
I have used parcel2go and several similar services to send way much bigger, heavier and multiple packages to Greece and I have paid half the price.
Anyways, it was a solution in need, so I used your services. I will do consider it carefully in the future, I'm afraid.
+1 the discount option did really help.
Ty
I have used parcel2go and several similar services to send way much bigger, heavier and multiple packages to Greece and I have paid half the price.
Anyways, it was a solution in need, so I used your services. I will do consider it carefully in the future, I'm afraid.
+1 the discount option did really help.
Ty
Many thanks for providing feedback, it's really important to us.<br/><br/>We do offer a selection of courier services but due to a technical limitation we can, at present, only offer you the two best value options at the time of paying your invoice. We have a new software release in the spring which will offer you all the services that are available for your shipment which will give you full control. <br/><br/>Looking at your shipment, we consolidated 5 parcels and repacked them into one but we reduced your consolidation fee to £6 as the goods were low in value. (This would normally have cost £6 for each additional parcel that is repacked into one box.) We did not charge you any storage fees at all.<br/>I’m sorry the packaging was too large on this occasion. We do try to repack as small as possible at all times to keep the cost as low as possible without risking damage to the goods.<br/><br/>I don’t believe it is fair to compare our prices with Parcel2Go as that is a completely different service. Parcel2Go does not offer you a UK address, does not receive your goods and check them for damage, does not store your goods securely, does not consolidate and repack them with other items and does not prepare export paperwork and dispatch your goods. All they do is ship a box which is just one element of our service. Compared to other parcel forwarders offering an equivalent service our prices are usually the lowest and if not are always very competitive. You can always check shipping prices before you buy on the pricing page of our website.<br/><br/>I hope this explanation helps and thanks again for taking the time to post your comments.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Edward Dulles
01 January 2015
DPD Classic
ED
excellent customer service. Very fast & professional.
Mrs Lesley Davies
31 December 2014
DHL Economy Select
MLD
I received this as replacement for groceries because the first parcel was so badly wrapped some things were crushed in the process! I have to say this time around the process was completely pain free! The wrapping was improved beyond recognition of the first parcel and we all enjoyed a lovely cup of tea with biscuits courtesy of forward2me and your good selves! Thankyou one and all!
Oliver Collyer
31 December 2014
DHL Express Worldwide
OC
These guys deserve to be successful. A first class service; they're prompt (I've made over 50 shipments and I think almost every single one was forwarded on the day the package arrived with them) and respond in a timely and polite fashion when you contact them, e.g. to request consolidation.
In short, you can't go wrong. I rarely write reviews but when I see a business like this doing things right then I feel I should do my bit to support them.
In short, you can't go wrong. I rarely write reviews but when I see a business like this doing things right then I feel I should do my bit to support them.
Antony Steele
31 December 2014
DHL Express Worldwide
AS
Very quick and easy - thank you
Vlad Alexandru Protopopescu
29 December 2014
DHL Economy Select
VAP
Excelent service! Could use better site functionality but the customer support more than makes up for it. All my questions were answered in under 24hrs, sometimes in just a few hours. The service itself costs a bit more than traditional shipping, but it is worth it if you buy stuff from different stores. The more you buy the better it gets :)
Mohamad Hafidz Bin Yaakob
29 December 2014
DHL Express Worldwide
MHB
Excellent service with reasonable price. Very fast delivery. Will use them again definitely. Recommended A+++++++
Kathy Frederick
29 December 2014
DHL Express Worldwide
KF
I was very pleased with my forward2me experience. The cost of shipping my coat was reasonable, I was kept informed of transit status and it arrived in a timely manner. I will definitely use forward2me services again for importing goods.
Nicolai Dalli
29 December 2014
DHL Express Worldwide
ND
Excellent and reliable service
Fen Vun
29 December 2014
DHL Express Worldwide
FV
Good service and fast delivery.
FV
good service and fast delivery
Hrvoje Gregur
28 December 2014
DHL Express Worldwide
HG
5th notebook purchase I forwarded trough forward2me, everything went fine with decent pricing.
NIKITAS SPYROPOULOS
27 December 2014
UPS Standard Single
NS
excellent service
Edwin Balzan
27 December 2014
DHL Express Worldwide
EB
As usual great service and fast and efficient forwarding to Malta. This time used the premium rate due to an expensive laptop purchase for some peace of mind. Well done to the forwardtome team... Merry Xmas and Happy New Year folks!
Brenda Borg
26 December 2014
DHL Express Worldwide
BB
Shipping was fast but in my opinion shipping plus consolidation is too expensive.
BB
The consolidation fee is ridiculous high. 6 GBP each package. I had to pay £30 for 5 small items . I will not be using your service agin and will tell people not to use it . Thanks forward2me for stealing my money .
Many thanks for your feedback, it's important to us.<br/>There has been an error when your consolidation fees were calculated on this shipment.<br/>As your items are low in value and small you should have only been charged the £6 once and not £30.<br/><br/>By the way of apology we will reimburse the full £30.00.<br/>We hope this helps and sincere apologies once again for the inconvenience caused.<br/>We hope you'll continue to use forward2me and allow us to look after your parcels in 2015.<br/>All the very best,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director.
Ioannis Edipidis
26 December 2014
DHL Economy Select
IE
it was just fine
Žarko Radulović
26 December 2014
DHL Economy Select
The registration was fast, the forwarding was prompt, the fee is negligible with regards to what i gain. I would recomend the service to any and all my friends.
Carlo Barrento
25 December 2014
DHL Express Worldwide
CB
A little expensive. But a fast service.
Remus Grigore
25 December 2014
DHL Economy Select
RG
Great service, delivered in outstanding condition.Tyvm!
Andrew Banks
24 December 2014
DHL Express Worldwide
AB
Excellent service - two shipments were consolidated and despatched very quickly.
Andre Gunn
24 December 2014
DHL Express Worldwide
AG
fantastic customer service. Kind and effecient.
Dave Barry
23 December 2014
DHL Economy Select
DB
Great service, delivered in a timely manner in perfect condition.
Christos Papadopoulos
23 December 2014
UPS Standard Single
CP
Best service around. These people always take good care of all parcels, offer plenty of options for delivery and at reasonable price ... especially this time, getting your little ones presents in time ... priceless!!!
Sarah James
23 December 2014
DHL Express Worldwide
SJ
Happy with service and prompt postage, wouldnt hesistate to use again
Daryl Looms
23 December 2014
Royal Mail Tracked
DL
Great service, nothing is too much of a problem for them. I'll definitely use them again.
HSIANG OU
23 December 2014
DHL Express Worldwide
HO
great
Elena Ouklonskaia
22 December 2014
DHL Economy Select
EO
Fantastic service in every respect, superb quality, efficiency, speed, and communications. None to match really!
Paolo Fornasari
22 December 2014
DHL Economy Select
PF
Outstanding service, as usual.
Adrienne Taylor
22 December 2014
DHL Express Worldwide
AT
This was the first time I used forward2me. I used the personal concierge service - which was fantastic. The team were super efficient and extremely helpful. I would not hesitate to use again (and to refer my friends to!) Thank you very much.
Edward Watson
22 December 2014
DHL Express Worldwide
EW
Fast delivery, my package arrived the very next day.
Vladimirs GInzburgs
22 December 2014
DHL Express Worldwide
VG
Very good in general, the insurance description is little bit complicated in unclear.
Andy Clarke
22 December 2014
DHL Express Worldwide
AC
Very good and reliable shipping - as ever. I just there was a choice of various classes of DHL shipping when it comes to forwarding... Might help in keeping on saving cash!
Debbie Visceglia
22 December 2014
DHL Express Worldwide
DV
I would love to be able to call the CC rep from fraud protection who asked me "Why would you order a present for your young granddaughter from a site called WICKED UNCLE?" My answer was - and still is - BECAUSE THEY ARE THE BEST!
Christine Smith
21 December 2014
DHL Express Worldwide
CS
Brilliant - tracking system fantastic - thank you
Michiel Hoogeboom
20 December 2014
DHL Economy Select
MH
When buying items on eBay UK there are always sellers who are less willing to send items abroad. I have used Forward2Me's services a few times now to handle these situations. I'm really satisfied with the parcel forwarding service: Clear communication and fast forwarding of parcels.
Pat Metharom
19 December 2014
DHL Express Worldwide
PM
Fast, friendly and professional service. Would definitely use more often if the prices were not so high!
Unverified Customer
18 December 2014
Unknown Shipment Details
Amazing service and kind people. They helped me with warranty problem providing a two way forwarding service. Thank you!
Phillip Patching
18 December 2014
DPD Classic
PP
Very good service
Hassan Elgamal
18 December 2014
DHL Express Worldwide
HE
Excellent job once again. Very pleased.
Niklas Lindåker
17 December 2014
UPS Standard Single
NL
Thanks
Annamaria Suranyi
16 December 2014
DHL Express Worldwide
AS
Product arrived safely and fast.
Alexander Lönnendonker
16 December 2014
DHL Economy Select
AL
Quick
Jacques Meyer
15 December 2014
DHL Express Worldwide
JM
Very fast shipping and very responsive to requests to delay shipping / consolidate packages
We have used Hop Shop Go in the states for many years, but the two shirts we needed for Xmas gift were in the UK.
To pay I think nearly 40 Pound for postage of TWO shirts is criminal.
This exceeds the price of the clothing, for the size and No weight of these products is crazy.
We while online could not at all figure out the price as this was clearly and understandably hidden to prevent people from freaking out and leaving.
I said I would pay the postage as wouldn't be much, well wasn't that nice of me, I was the fool.