customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Graham Hinds
25 January 2015
DHL Express Worldwide
GH
Really easy to use and fast shipping to Australia. Would recommend to anybody.
Jennifer Methot
25 January 2015
DHL Express Worldwide
JM
Thanks for providing me with an avenue to receive an item I otherwise could not have gotten! Thanks!!!
Haji Hafidzullah Haji Sani
24 January 2015
DHL Express Worldwide
HHH
Excellent service . Fast and helpful. 3-4days to asia. Will continue using their service.
Ann Speers
24 January 2015
DHL Express Worldwide
AS
Incredibly fast service, will use again.
Unverified Customer
24 January 2015
Unknown Shipment Details
I've been using forward2me for over a year now and have never had a single issue, truly an excellent service - and the customer support staff is the friendliest and most helpful I have ever come across!! Would HIGHLY RECOMMEND forward2me to everyone!
Vasilis Odysseos
23 January 2015
DHL Express Worldwide
VO
I love this service and have used it multiple times. Extremely fast and well priced!
Rob McKenzie
22 January 2015
DHL Economy Select
RM
F2M does its job perfectly, offering a great level or service.
Maria Christou
22 January 2015
DHL Express Worldwide
MC
Excellent service but I payed €46.00 for a 2kilo parcel which I found very expensive.
MC
It cost me €46 for a 1.5 kilo parcel which I found to be very expensive so unfortunately I won't be using the service again. But your service was very good
Lakhwinder Smagh
22 January 2015
DHL Express Worldwide
LS
Very Expensive service
Jacob Andreasen
21 January 2015
DPD Classic
JA
Perfect
Mateusz Majka
21 January 2015
DHL Express Worldwide
MM
Forward2me services are impeccable. You can order designer clothes and within few days get them delivered to your doors.
Michelle Micallef
20 January 2015
DHL Express Worldwide
MM
Fast and efficient as always
carlos santana
20 January 2015
DHL Economy Select
CS
excellent service thanks
Sara Challoner
20 January 2015
DHL Express Worldwide
SC
I was extremely nervous as this was my first time using a forwarding service, but it went very well! The shipping was fast, although a bit on the pricey side which is what I had expected since my parcel was large. Overall a good, secure experience; I will definitely be using Forward2me again.
DENNIS SMITH
20 January 2015
DHL Express Worldwide
DS
service very good but will not use again in a hurry as the cost is very, very high.
In-fact the delivery cost was nearly the cost of the product delivered.
In-fact the delivery cost was nearly the cost of the product delivered.
carlo cassar
20 January 2015
DHL Express Worldwide
CC
Excellent service
Son Le
20 January 2015
DHL Economy Select
SL
Shipment was forwarded to me promptly. Very satisfied.
Dellayana Syafri
20 January 2015
DHL Express Worldwide
DS
I am extremely satisfied with the service, speedy respond, super friendly and very patience, thank you very much.
Unverified Customer
19 January 2015
Unknown Shipment Details
Et great service. Highly recommended. Reached my place Malaysia as promised.
Daniela Carvalho
19 January 2015
DHL Economy Select
DC
I was really pleased with this service, they were quick and careful handling my fragile item. If needed I will use again!
Merilyn Perceval
19 January 2015
DHL Express Worldwide
MP
Forward2me was very professional, helpful and reasonably priced. Nothing was too much bother - quite refreshing these days. Would certainly use them again.
Emma Searle
19 January 2015
DHL Express Worldwide
ES
I live in Australia, and have used at least three American parcel-forwarding services in recent years to access US stores that don’t ship internationally. I had never before tried a UK company, but I tried Forward2Me and was, overall, very impressed. There were some pros and cons, but I expect the cons will be ironed out as the service expands and improves.
I had my eye on a jacket at a Zara sister-store which doesn’t take international credit cards, so I would need a company to place the order for me. After scouting around and reading a few reviews, I signed up to Forward2Me in hopes that the jacket would go on sale on Boxing Day.
On December 26, Forward2Me tweeted "Boxing Day Sales are here! Shop online today so you don't miss out!” The jacket I wanted was half price. I hastily filled out a form for a ‘Personal Shopper’ purchase – the Zara store didn’t take international credit cards. I didn't receive a confirmation screen or an email or anything. I wasn't sure what was supposed to happen next. The next day, my order still hadn't been placed, and the jacket I wanted was rapidly selling out. I didn’t know what to do – if I placed the order with another company, I might end up accidentally buying two expensive jackets that may prove costly or complicated to return.
I filled out Forward2Me's online contact form, but didn't hear back. On the morning of the 27th I went to their Facebook page and posted a message on their wall. 10 hours later, I had a reply on the Facebook wall (but not to my email) stating that they were closed on Boxing Day (Friday) and the two days of the weekend! I couldn’t believe there was no one manning the office during the biggest sale period of the year. They did promise they would try to find someone to place the order.
Long story short, I finally heard back just before 4am (Australian time) on the 28th from the manager, Janet, assuring me that the order had been rushed through and that next public holiday they would handle staffing differently to accommodate those who need to use the ‘personal shopper’ service during sale periods. I think that would also eliminate the problem of slow response time to emails. (I had to email again a few days later to see if the jacket had arrived at their end, but I think that was largely Zara’s fault).
After that, everything went exceptionally well, and I was very impressed. I know there are a few comments from users complaining that they’re paying very high postage rates, but as someone who uses parcel forwarding services a lot, the final bill from Forward2Me was much lower than I had expected, and I had two different options - at different price points - to choose from. If you’re just buying a t-shirt for £10, then of course it’s not going to be worth using a parcel-forwarding service, unless the t-shirt has sentimental value, or you can’t buy it in your own country and you really want it. That’s not Forward2Me’s fault. They’re offering a special service at realistic and very competitive prices, and you’re at liberty to weigh up whether you’re prepared to pay for that service.
I’m on a tight budget, but using parcel forwarding services still sometimes works out to be the most economical route. In this case, the jacket I wanted was originally quite expensive, I couldn’t have it shipped to Australia, and I couldn’t even purchase it online with an Australian credit card and have it sent to a friend in the UK. A parcel forwarder was the only option. The cost of shipping to Australia with Forward2Me was about 13% of the original price of the jacket. The jacket went on sale at half price, and the personal shopper fee was an extra £15. It was well worth it. Once all of the bills had been tallied up, I still saved 33% on the total pre-sale cost of the jacket if I had walked into the UK store and purchased it myself.
Delivery was lightning-fast. American parcel-forwarding services take much longer, unless you’re willing to pay a premium to have it within four days. I told my sister, who usually lives in London, that I was expecting a parcel from the UK and I was hoping it would arrive by the end of the week, within three working days. “You’d be lucky,” she scoffed. Well, it did come in three days. It was immaculate, and carefully packaged to conserve space without crushing the jacket. I tried it on straight out of the box, and it looked pretty great.
Minor glitches aside, the staff and manager were friendly and accommodating, and the system has obviously been finely-honed to offer you the very best services at the lowest possible prices. They are up front about all costs – there were no hidden costs at all, and no surprises. The shipping process is speedy and efficient, online tracking is accurate and easy to follow, and I understand they even ship non-perishable grocery items, which is not a service most companies offer.
All in all, for a small British business, Forward2Me compares very favourably with most of the giants in the American market, and I’ll definitely be using the service again. In fact, I wouldn’t be surprised if Santa Claus himself uses Forward2Me next year.
I had my eye on a jacket at a Zara sister-store which doesn’t take international credit cards, so I would need a company to place the order for me. After scouting around and reading a few reviews, I signed up to Forward2Me in hopes that the jacket would go on sale on Boxing Day.
On December 26, Forward2Me tweeted "Boxing Day Sales are here! Shop online today so you don't miss out!” The jacket I wanted was half price. I hastily filled out a form for a ‘Personal Shopper’ purchase – the Zara store didn’t take international credit cards. I didn't receive a confirmation screen or an email or anything. I wasn't sure what was supposed to happen next. The next day, my order still hadn't been placed, and the jacket I wanted was rapidly selling out. I didn’t know what to do – if I placed the order with another company, I might end up accidentally buying two expensive jackets that may prove costly or complicated to return.
I filled out Forward2Me's online contact form, but didn't hear back. On the morning of the 27th I went to their Facebook page and posted a message on their wall. 10 hours later, I had a reply on the Facebook wall (but not to my email) stating that they were closed on Boxing Day (Friday) and the two days of the weekend! I couldn’t believe there was no one manning the office during the biggest sale period of the year. They did promise they would try to find someone to place the order.
Long story short, I finally heard back just before 4am (Australian time) on the 28th from the manager, Janet, assuring me that the order had been rushed through and that next public holiday they would handle staffing differently to accommodate those who need to use the ‘personal shopper’ service during sale periods. I think that would also eliminate the problem of slow response time to emails. (I had to email again a few days later to see if the jacket had arrived at their end, but I think that was largely Zara’s fault).
After that, everything went exceptionally well, and I was very impressed. I know there are a few comments from users complaining that they’re paying very high postage rates, but as someone who uses parcel forwarding services a lot, the final bill from Forward2Me was much lower than I had expected, and I had two different options - at different price points - to choose from. If you’re just buying a t-shirt for £10, then of course it’s not going to be worth using a parcel-forwarding service, unless the t-shirt has sentimental value, or you can’t buy it in your own country and you really want it. That’s not Forward2Me’s fault. They’re offering a special service at realistic and very competitive prices, and you’re at liberty to weigh up whether you’re prepared to pay for that service.
I’m on a tight budget, but using parcel forwarding services still sometimes works out to be the most economical route. In this case, the jacket I wanted was originally quite expensive, I couldn’t have it shipped to Australia, and I couldn’t even purchase it online with an Australian credit card and have it sent to a friend in the UK. A parcel forwarder was the only option. The cost of shipping to Australia with Forward2Me was about 13% of the original price of the jacket. The jacket went on sale at half price, and the personal shopper fee was an extra £15. It was well worth it. Once all of the bills had been tallied up, I still saved 33% on the total pre-sale cost of the jacket if I had walked into the UK store and purchased it myself.
Delivery was lightning-fast. American parcel-forwarding services take much longer, unless you’re willing to pay a premium to have it within four days. I told my sister, who usually lives in London, that I was expecting a parcel from the UK and I was hoping it would arrive by the end of the week, within three working days. “You’d be lucky,” she scoffed. Well, it did come in three days. It was immaculate, and carefully packaged to conserve space without crushing the jacket. I tried it on straight out of the box, and it looked pretty great.
Minor glitches aside, the staff and manager were friendly and accommodating, and the system has obviously been finely-honed to offer you the very best services at the lowest possible prices. They are up front about all costs – there were no hidden costs at all, and no surprises. The shipping process is speedy and efficient, online tracking is accurate and easy to follow, and I understand they even ship non-perishable grocery items, which is not a service most companies offer.
All in all, for a small British business, Forward2Me compares very favourably with most of the giants in the American market, and I’ll definitely be using the service again. In fact, I wouldn’t be surprised if Santa Claus himself uses Forward2Me next year.
Elyse Downham
17 January 2015
DHL Express Worldwide
ED
The service was quick, efficient and seamless.
Shakil Beg
16 January 2015
DHL Express Worldwide
SB
great, but I can no longer use anymore for NIke. They recognized your address as a forwarding service and they will no longer ship my packages there
Henrik Egner-Greek
16 January 2015
DHL Express Worldwide
HE
Very good
Keren Smith
16 January 2015
DHL Express Worldwide
KS
Excellent service!
Jason Wells
16 January 2015
DHL Express Worldwide
JW
Service was better than expected. My reservations of purchasing online from overseas is no longer a concern. Thanks again!
lemmon mcmillan
15 January 2015
DHL Express Worldwide
LM
Fast shipping and easy to use
LM
Fast and easy to use
Laszlo Torok
14 January 2015
DHL Economy Select
LT
Ultra fast service, thanks!
vasiliki grigoropoulou
14 January 2015
DHL Economy Select
VG
better pricing than before.great
Unverified Customer
14 January 2015
Unknown Shipment Details
The goods arrived safe and sound and I was pretty pleased with the cost of GBP10 given they were just wallpaper samples and not worth much so I just used the untracked service. That was good compared to US equivalent service myUS.com where the min cost is far greater - i.e. only worth doing for items of value.
The goods did take 14 days from Forward2me's shipping confirmation which was pretty long given we have ordered phone cases from UK directly from the suppliers and I got it in 4 working days!
I'll use the service again.
The goods did take 14 days from Forward2me's shipping confirmation which was pretty long given we have ordered phone cases from UK directly from the suppliers and I got it in 4 working days!
I'll use the service again.
Matt Hine
14 January 2015
DHL Express Worldwide
MH
AMAZING
Sebastian Spalloni
13 January 2015
Royal Mail Signed
SS
De todos los servicios internacionales de currier o casillas que he utilizado este es por lejos el mejor. Es rápido y económicamente conveniente pero lo mejor es la rapidez y buena disposición con la cual el equipo de atención al cliente siempre ha solucionado cualquier duda que he podido tener. Lo recomiendo totalmente
Of all of the courier and forwarding services that I’ve used this is far the best one. It’s fast and with quite convenient prices, but the best of all is the rapidity with which the customer service team has always helped me with any doubt I´ve had. I recommend it totally.
Of all of the courier and forwarding services that I’ve used this is far the best one. It’s fast and with quite convenient prices, but the best of all is the rapidity with which the customer service team has always helped me with any doubt I´ve had. I recommend it totally.
Matthew Vella
13 January 2015
DHL Express Worldwide
MV
Excellent service
Immediate response to emails
Personalized service
Immediate Shipping
Great customer service
Really Impressed!
Immediate response to emails
Personalized service
Immediate Shipping
Great customer service
Really Impressed!
Karel Fuksa
13 January 2015
DPD Classic
KF
Suggested delivery method was way slower compare to DHL service, with poor tracking. Doesn't justify the slightly lower costs.
Mark Hagedoorn
13 January 2015
DHL Economy Select
MH
Package Well handled, quick service.
Pierangelo Tosini
13 January 2015
DHL Economy Select
PT
extremely fast service
Gary Perelberg
13 January 2015
DHL Express Worldwide
GP
They answered pretty much right away when I emailed them with questions regarding their service. The shipping was waaaaaay faster than I had anticipated for the price that I paid which I appreciated very much. I'm looking forward to doing business with them in the future.
Ana Ceban
12 January 2015
DHL Express Worldwide
AC
The service is wonderful. The Customer Support Team very friendly and helpful. The only issue is the price. It was expensive to have the parcel shipped to Moldova. Anyway, if I would need something quickly, I will definitely ask for their help once again.
Ida Ericsson
12 January 2015
DHL Economy Select
IE
Way to expensive shipping
Many thanks for your feedback, it’s important to us.<br/><br/>I’m sorry that you feel our prices are too expensive. The price you have paid is for the DHL door to door tracked premium service. We also offered you the forward2me Budget Untracked service at £12.60. Compared to other parcel forwarders offering an equivalent service our prices are usually the lowest and if not are always very competitive. You can always check prices before you buy on the pricing page of our website. Another way of making your shipment more cost effective is to consolidate your shopping i.e. make a number of purchases at different retailers and we will put them altogether in one box.<br/><br/>I hope this information helps. <br/>Thanks again for your comments.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
IE
So, you gave me two options, but it said the budget version was for packages weighting less than 0.5 kg and my package weighted 0.7 kg but you still had it as an option. Kinda confusing really, and it made me choose the expensive option cause I couldn't count on the other option.
Nirwana Ada
12 January 2015
Untracked Budget
NA
Very recommended.....????
Troy Oldert
10 January 2015
DHL Express Worldwide
TO
China was well packaged and arrived without damage.
Jean-Victor LUSSAN
10 January 2015
DHL Express Worldwide
JL
good
ATHANASIOS Avgeros
08 January 2015
DHL Economy Select
AA
I was expecting delivery via DHL for Xmas. My package wasstick to Budapest for more than 3 days before arriving to Athens. The route opted was MANCHESTER- GATWICK- BUDAPEST- ATHENS ! A rather "indirect" itinerary for a rather wxpensive charge/fees
Unverified Customer
08 January 2015
Unknown Shipment Details
In fact i cannot express my satisfactions enough with the incredible services of forward2me, i am going to work with them for very very long time.
Thank you
Thank you
Juliet McIntyre
07 January 2015
DPD Classic
JM
Very quick turnaround from receipt to delivery.
Julian Origliasso
07 January 2015
DHL Express Worldwide
JO
Easy to use, will use again, please open in the USA so I can use your service there as well.
Erin Buteau
07 January 2015
DHL Express Worldwide
EB
Responsive, fast, friendly - fantastic service.
Ellen Gormally
06 January 2015
DPD Classic
EG
I was impressed by the prompt delivery, service and especially the professional packaging. Ten out of ten
Travis Glasper
06 January 2015
DHL Express Worldwide
TG
Fast shipping. A++++ service. Would definitely use service again....