Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
06 March 2015
Unknown Shipment Details
Good and fast service. Thank you.
Mazen Altamimi
06 March 2015
DHL Express Worldwide
MA
Other forwarders are much cheaper and their websites are much friendlier
Many thanks for your feedback, we really do value it.<br/><br/>I’ve investigated what we charged you. I can see that we received a book and some biscuits in two separate parcels. They were repacked into one parcel because we did not have confidence that the original packaging was sufficient to protect them on an air freight journey. Unfortunately this resulted in a greater volume than the original separate boxes. Normally the opposite happens and the volume is reduced, reducing the cost to you. <br/>Although we really had to repack for you I believe it’s possible we might have been able to do it with less volumetric weight. I’m very sorry about that and so as a gesture of goodwill I will arrange to refund you the extra cost over and above the shipping charge for the actual weight and the consolidation charge. That means the charge will be reduced to £44.80 which is less, for example, than our main UK competitor would have charged for shipping you the two separate original packages. We regularly compare our prices to other UK forwarders and believe our prices work out to be cheaper than our UK competitors in practice. I hope you’ll give us another chance.<br/><br/>I’m pleased to say our developers are working hard on improving our website which will make it more user friendly and provide much more functionality and control to our customer. We anticipate releasing this new version in the next month or two. If you have some specific suggestions to make on what could be improved I would be pleased to relay them to our head of development who would be grateful for the feedback.<br/><br/>If I can assist further or you would like to provide detailed feedback on the website as suggested above please do not hesitate to ring me on +44 1995 606060 or contact me at info@forward2me.com. I’d be pleased to hear from you.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Kwok Him Rex Au Yeung
06 March 2015
DHL Express Worldwide
KHR
Item received in excellent condition, and fast delivery.
ROBERT DE RIDDER
05 March 2015
DHL Express Worldwide
RDR
Outstanding service as always from the team at forward2me.
Could not be more pleased!
Could not be more pleased!
sim hafiz
05 March 2015
DHL Express Worldwide
SH
Good service. staff was great answer questions fast. will use it again. but the shipping cost is a little high for me.
James Cramb
05 March 2015
DHL Express Worldwide
JC
I would recommend this service. It is slightly expensive but well worth the money.
Any issue were quickly identified and resolved professionally and the speed of delivery was outstanding.
Any issue were quickly identified and resolved professionally and the speed of delivery was outstanding.
Mattias Jansson
04 March 2015
DHL Express Worldwide
MJ
Excellent service, good communication throughout the process and fast handling.
Colin Hill
04 March 2015
DHL Express Worldwide
CH
Good communication prior shipping.
Firstname Surname
04 March 2015
DHL Economy Select
FS
Too expensive
Many thanks for taking the time to feedback to us – we appreciate it.<br/><br/>I’m sorry that you feel our prices are too expensive. <br/>We offer the lowest price that we possibly can and compared to other parcel forwarders offering an equivalent service our prices are usually the lowest and if not are always very competitive. In this case they were very competitive – for example Borderlinx would have charged £85 inc VAT compared to our charge of £33.62 inc VAT for shipping 11kg of volumetric weight from the UK to Greece.<br/>The price you paid includes carefully receiving, storing and repacking your goods to ensuring safe and secure delivery via DHL courier. We also provide full customer support at all stages until your parcel is received at your door.<br/>Our prices are always available on the pricing page of our website www.forward2me.com/pricing<br/>I hope this information was helpful, but if you have any further questions or would like to discuss this further please do not hesitate to contact us on +44 1995 606060 or by email at info@forward2me.com and we’ll be more than happy to help.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Unverified Customer
04 March 2015
Unknown Shipment Details
Super service
Joao Gomes
03 March 2015
DHL Economy Select
JG
great and fast serviçe 5*
claire competiello
02 March 2015
DHL Economy Select
CC
Super friendly, fast, efficient and reliable service. Thank you.
german moreno
02 March 2015
DPD Classic
GM
excellent and reliable service
Anthony mitchell
02 March 2015
UPS Express Saver
AM
I tried this site on a lark. Saw something on eBay.uk that I had to have. Seller shipped in UK only. Signed up, got an address, updated eBay with new address. Purchased item, it was shipped, I was informed of receipt then the cost of shipping. Paid by PayPal had it 3 days later. It could NOT have been easier!! Love the service!!
Lauren Flavell
02 March 2015
DHL Express Worldwide
LF
Great service, easy to use!
Iulian Golescu
27 February 2015
DHL Express Worldwide
IG
excellent service
Francesco Trimarchi
26 February 2015
UPS Standard Single
FT
All perfect ....OK !!!
Tank you
Tank you
Unverified Customer
26 February 2015
Unknown Shipment Details
Amazing company with amazing customer service!
Vicki Rainsford
26 February 2015
DHL Express Worldwide
VR
Very helpful and efficient during the whole process.
Thomas Byrne
26 February 2015
DHL Express Worldwide
TB
Superb service as always - secure packaging and item received on day of release. Highly recommended.
Julia Korey
26 February 2015
DHL Express Worldwide
JK
I have used Forward to Me a few times and they have always exceeded expectations--very fast and professional. While international postage is not cheap, I have found that for larger items their prices are as good as vendors in many cases because they pack efficiently for international shipping.
ZACHARI KALLIOPI
25 February 2015
DHL Economy Select
ZK
An excellent choice. I got a very heavy item with no problems at all.Thank you
Attila Csomor
25 February 2015
DPD Classic
AC
Excellent! Fast and cheap. Thanks
MOHD BASIRON MASPON
25 February 2015
DHL Express Worldwide
MBM
Immediate respond and excellent service. Fast delivery. Cheers from Malaysia.
Thomas Batt
25 February 2015
DHL Express Worldwide
TB
Very very expensive
Many thanks for your feedback, it’s important to us.<br/><br/>When I look at your shipment I can see that we have overcharged you for this shipment by £6 for the consolidation service. I’m really sorry about that and I will arrange to refund that tomorrow.<br/><br/>Whilst that may not change how you feel, I thought I’d let you know that our prices are usually cheaper or extremely competitive compared to alternative parcel forwarding companies. <br/>The service you paid for includes the use of your UK address, receiving, storing and processing your parcels, preparing export paperwork and, in this case using the DHL Express door to door tracked service. <br/>We also track your parcel from door to door and provide full support until you receive it.<br/><br/>I hope this clarifies things for you but if you have any questions or would like to discuss this further please contact us by calling +44 1995 606060 or emailing info@forward2me.com and we’ll be happy to help.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Elena Ouklonskaia
24 February 2015
DHL Economy Select
EO
Impeccable service, quick, efficient, personal and friendly
Joseph Grange
24 February 2015
forward2me basic
JG
Great as always
NIKOLAOS LIAPIS
24 February 2015
UPS Standard Single
NL
Nice, fast and very reasonable rates!!
william hewton
24 February 2015
DHL Express Worldwide
WH
combined 2 parcels and sent on in good time,now I have tried am sure to use again
Jose Carlos Caetano
24 February 2015
DHL Economy Select
JCC
Very good communication.
Very well packed.
Perfect rearrangement of the items I bought.
I bought ten packet from ebay with a total weight of 12Kg and the consolidation was just perfect. Perfect package, very very sturdy.
Highly recommended.
Very well packed.
Perfect rearrangement of the items I bought.
I bought ten packet from ebay with a total weight of 12Kg and the consolidation was just perfect. Perfect package, very very sturdy.
Highly recommended.
Catriona Runcie
23 February 2015
DHL Express Worldwide
CR
I was very impressed with this service. I received my package here in New York in about the same amount of time it would take to receive a US order. Tracking information was excellent. Terrific!
Unverified Customer
23 February 2015
Unknown Shipment Details
Excellent customer support
Camilla Slováčkova
23 February 2015
DHL Economy Select
CS
Absolutly amazing service. Fast reply and greacustomer support. Awesome that even handles paint. Super happy. Thx from Jakobstad Finland
Mrs Ramirez
23 February 2015
DHL Express Worldwide
MR
Pleasantly surprised with the service! Excellent and timely email communication and very fast service. Reliable!
nicholas maris
23 February 2015
DHL Economy Select
NM
When packages are received, it needs to be clearer that there is money to pay, and amount due, before shipment.
Hyang-Ran Oh
21 February 2015
DHL Express Worldwide
HO
I would just like to say thank you. Questions were answered promptly, it was easy to use and the delivery was fast ! What more could you want ? I was a first time user with some fears and worries but forward2me has given me confidence to order from the u.k! I would recommend this to my friends !!
Tina Klose
20 February 2015
DHL Economy Select
TK
The service was super fast, the team very friendly and professional and overall a great experience! I would use forward2me anytime again soon.
Hrvoje Gregur
20 February 2015
DHL Economy Select
HG
Once again I used their service to forward a notebook to Croatia and they were willing to open the package on my request, take pictures of the machine inside and turn it on and check working order.
Excellent customer service without any additional charge.
Excellent customer service without any additional charge.
Thomas Bizzell
20 February 2015
DHL Express Worldwide
TB
They got the job done.
nicholas villiers
20 February 2015
DHL Express Worldwide
NV
Super fast and efficient, couldn't have asked for better service.
Rodrigo Costa
19 February 2015
DHL Economy Select
RC
Good service.
Very efficient.
Shipment is fast indeed, but a bit pricey. Could have a "slower cheaper option"
Very efficient.
Shipment is fast indeed, but a bit pricey. Could have a "slower cheaper option"
Gordana Nikolić
19 February 2015
DPD Classic
GN
Same day delivery. Cost match pricing calculator. Great service, highly recommended.
Einar Bjarnason
19 February 2015
DHL Express Worldwide
EB
Reliable, quick and very good service, easy to use
Yinong Dai
19 February 2015
DHL Express Worldwide
YD
Quite pleasant service! Package arrived in two days.
Mason Rose-Campbell
19 February 2015
DHL Express Worldwide
MR
Worked very quickly, my parcel came in perfect condition. Would recommend
Thomaz Gustafsson
18 February 2015
DHL Economy Select
TG
Everything went as planned. Thanks!
David Williams
18 February 2015
UPS Express Saver
DW
I was very pleased with the service forward2me provided and for a older person who did this for the first time found it very easy and the outcome was very successful the delivery was prompt and for the small fee charged it was good value, I will recommend this service to all my motor bike friends. Thanks again for the great service I certainly will be using this service again as England seems to be the only place in the world where I can get my spare parts for my bike!!!!
Dave - from Australia
Dave - from Australia
Stan Savellis
18 February 2015
DHL Express Worldwide
SS
The only piece of constructive feedback I would provide is that when they offer consolidated purchases, it would be good if they could remove items from their original boxes and package together to save on international shipping.
Many thanks for your positive feedback, our customer’s experience of our service is very important to us.<br/><br/>When consolidating our team always, where possible, try to reduce the shipping cost to the customer, including removing items from their original packaging and repackaging into smaller boxes to save on space.<br/><br/>In some cases, we will make the decision to keep items in their original box. For example, when receiving designer goods, the attractive packaging provided by the retailer are almost as important as the items themselves, and so are always best left as they are. <br/>This is also sometimes the case for fragile goods that could be at risk of damage if removed from their original packaging.<br/><br/>However we always welcome customers suggestions and if you have a preference when it comes to the receiving and repackaging of your goods, then please don’t hesitate to contact a member of our friendly customer service team, who are always more than happy to assist.<br/><br/>Can I thank you again for taking the time to share your experience with us.<br/><br/>Kind Regards <br/>Richard Baker
Phillip Stott
18 February 2015
DHL Express Worldwide
PS
great service!!
Thomas A Bartlett
18 February 2015
DHL Express Worldwide
TAB
More expensive than I'd anticipated. But rapid.