Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Odette Drakard
14 December 2015
forward2me basic
OD
Item purchased is of good quality and service was very commendable. Forwarding to me was quick and and very convenient, also professional albeit, perhaps, if I may make so bold, a teeny weeny bit on the expensive side. I would, however, recommend the service to all my friends and surely use it again.
Velica Radu
14 December 2015
DHL Express Worldwide
VR
Thank you very much for your fast delivery. A pleasure to do bussiness with you.
Lee Rinaldi
14 December 2015
DHL Express Worldwide
LR
What an astoundingly fast and efficient service.
Alejandro Grimón
13 December 2015
DHL Express Worldwide
AG
Smooth transaction, excellent company.
Jonatan Westman
13 December 2015
UPS Standard Single
JW
Good shipping options, easy to use, and quick answers to questions
Joel Toutin
13 December 2015
DPD Classic
JT
Gick snabbt och lätt samt paketet kom till dörren med DPD, nöjd!
Karen Marie
12 December 2015
DHL Express Worldwide
KM
This company is very reliable, and very fast. I have used them twice, and my items were in great condition when I got them. The price is competitive, not cheap. But a great company to do business with if you need things shipped from overseas. Thank you!!
Jan Kaskinen
12 December 2015
DHL Express Worldwide
JK
I´ll stay with F2me.I do recomend others to use it also.
Luis Silva
12 December 2015
UPS Standard Single
LS
Rápida entrega. Tudo funcionou bem.
Unverified Customer
12 December 2015
Unknown Shipment Details
The customer service itself is fine - the business model is broken. What a nightmare I've had. Their website features a video of someone doing a Sainsbury's order by way of example. I did the same, guess what, was told they don't send groceries to Spain after I'd ordered. This was after chasing them of a few weeks silence (their correspondence was hitting the junk mailbox). Then there are hidden supermarket costs to add, plus VAT which is not mentioned. Other packages could not be delivered to Ibiza where I live. So I negotiated to have the lot redelivered to a local address in London. The fees were HUGE! The parcel went missing. I spent days waiting for DHL who eventually turned up at 7pm one night, the bottles hadn't been packed properly, the whole consignment was sticky (ginger beer on books - nice). And the quote to send one small TEN GRAM package to Spain came in at £25. It's cheaper for me to have the package disposed - as even the RTS option had - guess what - a hidden processing fee. Liga on the phone was very nice and returned every call and email promptly... but I will NEVER, EVER use this service again having spent around £100 and getting headaches, stale food, lost days in London and sticky books as a net result.
Many thanks for your feedback. I’m sorry the service has not met our high standards which resulted in you a valued customer being let down. It would seem there are a number of things we could have done better. Stating that we could not ship foodstuff to Spain was incorrect and it we appear we could have done a better job of packaging your goods, I'm truly sorry for both occurrences. In respect to charges, we certainly don't intend to hide anything, the admins fees partly cover our costs and the VAT is unavoidable.<br/>I do hope you will consider giving us a second chance to prove how good the service can be. I will be in contact via email to see what we can do to make it up to you.<br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager<br/>forward2me Ltd
Alex Chang
11 December 2015
DHL Express Worldwide
AC
Quick communication, no drama. Everything worked as expected. Shipping price was fair.
Erica Rodriguez
11 December 2015
DHL Express Worldwide
ER
Fast, efficient, easy to use. Great service. Even the courier was nice! The shipping was expensive, but for me it was worth it. I would use forward2me again and would recommend them to others.
Kelly Atkinson
11 December 2015
DHL Economy Select
KA
Very happy with the service. It was easy to use, no confusion about the two different parcels I ordered. They got to forward2me at different times and I could easily see what was going on and arrange for them to be forwarded to me together, which saved in postage costs. No drama, no fuss. Will definitely use again.
Beki
11 December 2015
UPS Express Saver
B
I am a frequent customer and love forward2me. They are fast and reliable. Lots of options for shipping depending how quickly you want the item. Highly recommended
Peter Anyaduba
11 December 2015
DHL Express Worldwide
PA
This service is excellent. Though initially making payment was tough because of popular belief that my country Nigeria is full of bad people. However once alternative payment - PayPal was made available and I paid, my parcel arrived my country in less than 24 hours. I will recommend Forward2me.com to people.
Sarah
11 December 2015
DHL Express Worldwide
S
Forward2me went above and beyond to accommodate specific requests I had regarding my delivery. I cannot fault their service, and will happily use their service again. Their customer service was impeccable. Without a doubt I would recommend them to anyone looking for a forwarding service.
Unverified Customer
11 December 2015
Unknown Shipment Details
I received the item next day and I'm in the US. Product was received in factory fresh shape. Excellent service.
Yuna Baek
10 December 2015
DHL Express Worldwide
YB
Item arrived even sooner than expected with no issues at all! Thank you!
Gillian
10 December 2015
DHL Economy Select
G
Would absolutely recommend this service. My purchase arrived sooner than expected and I was kept informed the whole step of the way. This is worry free ordering! Will be using this service again in the very near future. Thank you.
Jeffrey Cyborowski
10 December 2015
DHL Express Worldwide
JC
My son wanted a certain jacket for Christmas and all US stores were sold out. I found the jacket online in the UK but the supplier didn't ship to the US. forward2me solved my dilemma. Signing up was quick and easy. Communication was excellent all the way to delivery at my doorstep. Shipping was fast and Pricing was very reasonable! I will definitely use forward2me again. A+++
Keith Walker
10 December 2015
UPS Express Saver
KW
Great service for EU items that won't ship to the USA. The only suggestion for streamlining the service is to pre-declare customs duties, such that items don't require repackaging.
Pamela Heath
09 December 2015
DHL Express Worldwide
PH
a) There should be more options for shipping... we don't always need things in 4 days or less.. the weight also seemed over the top. I had a small box shipped for 34pounds. BUt all of that was upfront and I accepted it, although I don't think the measurements and fees were accurate.
b) my main concern is the additional fees, fine... i get it duty, but if you are charging me duty, you darn well better enclose a copy of my receipt from CBSA, but what is in fact criminal, is an additional brokerage fee.
I get that forward2me is not the one who responsible for these fees, but they know who they are forcing upon us and could choose not to use such carriers.
b) my main concern is the additional fees, fine... i get it duty, but if you are charging me duty, you darn well better enclose a copy of my receipt from CBSA, but what is in fact criminal, is an additional brokerage fee.
I get that forward2me is not the one who responsible for these fees, but they know who they are forcing upon us and could choose not to use such carriers.
Thanks for the feedback and sorry things have not gone well for you. We take pride in the accuracy of the weighing and measuring of our packages - if we have been wrong then please send some details so that we can investigate.<br/><br/>Regarding the couriers - we work with most major couriers and provide as much choice as we can whilst maintaining quality of service. If you can recommend another courier that does a better job to your country then we'd be happy to talk to them about offering their service - please let us know.<br/><br/>Kind regards,<br/>Lee.
Dellayana Syafri
09 December 2015
DHL Express Worldwide
DS
Excellent service. I don't need to spent my time to write email asking about information or clarification or provide supporting documents. Just asked them 2 or 3 times what kind of information that I need and they always provide it to me. Many thanks for always giving me an easy and pleasant transactions. Forward2me is the best.
Unverified Customer
09 December 2015
Unknown Shipment Details
Delivery to Cyprus was Very fast, didn't expect my items to get here so quick! DHL phoned and i got my parcel right away. Everything just works well.
A little niggle, a bit expensive, but the service and speed offsets this.
A little niggle, a bit expensive, but the service and speed offsets this.
Tudor Parghel
09 December 2015
Untracked Budget
TP
I was a bit skeptical, but a recent purchase got me the opportunity to use, for the first time ever, forward2me's service. I can confirm that all is well, I have received the package, and its contents are in top condition. I used regular post, it has never failed me before when ordering from Amazon, so I never doubted the delivery succes rate. Hope this review helps other first timers. A+
Dumitrescu Marius
09 December 2015
UPS Express Saver
DM
i love to work with people like you! many thanks!
Elena Ouklonskaia
09 December 2015
DHL Express Worldwide
EO
Fantastic service, superbly efficient, reliable and very personal. Great website, easy to order, speedy processing and delivery any time, even around Xmas. Thanks a lot everyone!
Jose Carlos Caetano
09 December 2015
DHL Domestic Express
JCC
I'v been using forward2me services, monthly, for the last 8 month and there services is getting better and better.
Duminda Jayasena
08 December 2015
DHL Express Worldwide
DJ
Forward2me handled everything perfectly.
However DHL messed it up,
Apparently DHL couldn't find my contact information (which Forward2me had provided clearly) and it took a week for DHL to contact me via Forward2me & then they sent the shipment to wrong location. I had to go to DHL office to collect it.
However DHL messed it up,
Apparently DHL couldn't find my contact information (which Forward2me had provided clearly) and it took a week for DHL to contact me via Forward2me & then they sent the shipment to wrong location. I had to go to DHL office to collect it.
ATHANASIOS Avgeros
08 December 2015
DHL Economy Select
AA
EXCELLENT COORDINATION , COMMUNICATION AND PERFORMANCE
Stacy Holman
08 December 2015
DHL Express Worldwide
SH
wonderful
Jaclyn Carter
08 December 2015
Untracked Budget
JC
I'm really pleased with the service. Signing up was not at all complicated (I loved how after creating a username, I was immediately given the address). The shipping was much faster than I expected and the text alert system is really low-hassle. Will use in the future!
Brenda Borg
07 December 2015
TNT Economy Express
BB
Great service
Vasilis Meschinis
07 December 2015
DHL Express Worldwide
VM
I was very glad to come across this service because Amazon.co.uk does not ship electronics to Finland. Forward2me provides detailed and clear instructions on their site on how to order from British online retailers and use the delivery UK address forward2me assigns to your name at registration. They succeed to provide a seamless experience to their customers. I would definitely recommend them. Thank you!
MOHAMMED Essa
07 December 2015
DHL Express Worldwide
ME
Good staff and friendly reponed , excellent shippers
Johnny
06 December 2015
UPS Express Saver
J
I used the cheapest shipping option and still ended up paying more to ship than I spent on the product. However, the service was very quick and I received updates at every stage of the shipping process.
Mimi
04 December 2015
DHL Express Worldwide
M
This is an honest and efficient forwarder. My package was logged same day of arrival and shipped by DHL immediately upon request. It arrived Hk in one day. Great service.
Steven Ridgway
04 December 2015
DHL Domestic Express
SR
No problems - package arrived on time.
Suthidej Thakolsri
04 December 2015
DHL Express Worldwide
ST
Reliable. Fast service.
Laura Hautala
03 December 2015
DHL Economy Select
LH
Ällistyttävän nopea toimitus - amazingly fast service!
Mads
03 December 2015
DHL Economy Select
M
Raskt, enkelt og billig.
Ruth Pool
03 December 2015
DHL Express Worldwide
RP
Best service ever and on time
Walter Fontes
03 December 2015
DHL Economy Select
WF
It's the second time that I used this company. Communication is great and the service is very quick. I absolutely love the combine service and storage for 30 days. Received the 2 packages after only one day ! Unbelievable !
Francesca Paolella
03 December 2015
DHL Express Worldwide
FP
Great service!
Zahoor Khan
03 December 2015
DHL Express Worldwide
ZK
I couldn't order my stuff from Amazon to Finland directly and ForwardMe was the perfect solution to my problem! One thing forward me can work on is getting better shipping deals for customers, DHL at times tend to be a little costly.However great, faster and hassle free service!
Lighton Muhanguzi
03 December 2015
DHL Express Worldwide
LM
Hello i ordered through foward2me and everything reached to me on time and secure. .. Thanks for the best services ever
Nicole Joseph
03 December 2015
DHL Express Worldwide
NJ
My transaction went exceptionally well. I relied on their personal shopper service and they carried out their part in a timely fashion. I received my package in a few days and I'm pretty happy with the service provided me. Would definitely use again and recommend to others.
Liz
03 December 2015
DHL Express Worldwide
L
been using it for over a year, better and better every time
Lulin Ding
02 December 2015
DHL Express Worldwide
LD
1) There should be more delivery companies included, and alternative prices, and speeds choices.
2) The volumetric size and the way things are measured. They box they sent me was 15 x 5.8 x 12.2, but one jacket fits into 10 x 8 x 6 with extra room. Why such a large box when you only have one thing inside.
3) I also weighted the box with my jacket inside the wait was 1.2kg not 1.5kg as labelled.
4) I have used several similar services to send packages to USA and I have paid 2/3 or half the price.
5) US clothing tax is 20%, they will not release your goods until you pay it. I wish I was more educated on that front too.
The email answer service was good, the package was sent to me very fast, but they could be a little more considerate when thinking of using such a large box for international shipping making it way more expensive than necessary. I needed this service at the time and it did the job, but the lack of care made it very expensive for me.
2) The volumetric size and the way things are measured. They box they sent me was 15 x 5.8 x 12.2, but one jacket fits into 10 x 8 x 6 with extra room. Why such a large box when you only have one thing inside.
3) I also weighted the box with my jacket inside the wait was 1.2kg not 1.5kg as labelled.
4) I have used several similar services to send packages to USA and I have paid 2/3 or half the price.
5) US clothing tax is 20%, they will not release your goods until you pay it. I wish I was more educated on that front too.
The email answer service was good, the package was sent to me very fast, but they could be a little more considerate when thinking of using such a large box for international shipping making it way more expensive than necessary. I needed this service at the time and it did the job, but the lack of care made it very expensive for me.
Many thanks for the feedback. I'm glad you received your package quickly and was satisfied with some aspects of the service. We can't do much regarding the custom duties but you can always contact our customers services for advice on these matters. I would also suggest that you opt to combine and repack your packages in future. Our package processors will assess your packages to see if the shipping volume can be reduced to save money. If it can't then they let you know, either way there is nothing to lose. I hope you will use our service again, if you have any questions please get in touch at info@forward2me.com. <br/>Regards,<br/>Nigel Kelsall<br/>Operations Manager
mimisure wire
01 December 2015
DHL Express Worldwide
MW
Very FAst