Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
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William Chee
12 January 2016
DHL Express Worldwide
WC
excellent customer service and speed, definitely will use again.
Emma Myers
12 January 2016
Untracked Budget
EM
The service is good. I was notified of everything along the way. However, the cost of shipping was very high. I used the budget untracked option and it still cost me nearly £20.
Maria
12 January 2016
DHL Economy Select
M
Ho ordinato due articoli da Amazon.co.uk il 4 gennaio nel tardo pomeriggio. Gli articoli sono arrivati a Forward2me il 6 e sono stata immediatamente contattata per e-mail per essere avvisata. Una volta selezionata l'opzione di spedizione e completato il pagamento i due pacchi sono ripartiti nel giro di mezz'ora. La merce mi è arrivata in Italia l'11 gennaio. Perfetto.
christian ginelli
12 January 2016
DHL Express Worldwide
CG
scrivo in italiano solo per rassicurare gli utenti dall'italia. registrato giovedì... arrivato in uk il venerdì...consegnato a milano il lunedì alle 14..... semplicemente fantastico!
John Fitzsimons
12 January 2016
DHL Express Worldwide
JF
Very good communication. Accurate costing - no surprises - quick response to questions- affordable option for small volume items - would use again
Gopal Hariharan
11 January 2016
DHL Express Worldwide
GH
There are 2 Significant issues
(1) Forward2me are good at just forwarding packages, when they pack and send, the packages are not looked after proper and often just either shoved into a different box with no care or just forwarded in initial bag. Especially for the amount of money they charge with shipping they should take a bit more care.
(2) The Personal Shopper experience is near hopeless, the only benefit being able to use Forward2Me's UK credit card, apart from that, all requests go unserviced, if they are asked to ring around a few retailers, if the item isn't online, then they take no proactive notice to repeat clients like us. We would shop a lot more through Forward2Me if only they do a half decent job at the Personal Shopping Experience.
And Please! Take care with the packages you send, we still a lot of premium prices for it and putting it in a a half decent box or packaging the item well based on what you see on incoming invoice doesn't hurt!
101s of customers service I think...
(1) Forward2me are good at just forwarding packages, when they pack and send, the packages are not looked after proper and often just either shoved into a different box with no care or just forwarded in initial bag. Especially for the amount of money they charge with shipping they should take a bit more care.
(2) The Personal Shopper experience is near hopeless, the only benefit being able to use Forward2Me's UK credit card, apart from that, all requests go unserviced, if they are asked to ring around a few retailers, if the item isn't online, then they take no proactive notice to repeat clients like us. We would shop a lot more through Forward2Me if only they do a half decent job at the Personal Shopping Experience.
And Please! Take care with the packages you send, we still a lot of premium prices for it and putting it in a a half decent box or packaging the item well based on what you see on incoming invoice doesn't hurt!
101s of customers service I think...
Many thanks for your feedback. I'm really sorry to hear that you've been dissatisfied with our service. I'd like to respond to each of your points.<br/>1) We do try our very best to make sure that goods are handled carefully and protected for international shipping and on many occasions we do repackage goods if the original packaging is not suitable. I'm sorry if one of your packages was not received in good condition. If this happens again please contact our customer services team and they can follow up with our parcel processing team and the courier to understand what has happened.<br/>2) I can see that we've had to cancel some of your personal shops as the goods were out of stock. I do know that we did look at other sites trying to locate the goods that you wanted but unfortunately to no avail. I apologise if this was not communicated to you, but when goods are out of stock it generally means they are in demand and no matter where you look they are not available. We have hundreds of personal shop requests each week and most are serviced in a timely manner to the customer’s satisfaction. I understand you are upset but to say that our personal shop service is near hopeless is an unfair statement.<br/>To conclude I am sorry if you felt the service has not met your expectations. We try extremely hard to provide the best service we can both with personal shops and in how we handle and ship our customer’s belongings. If you wish to discuss this matter further or feel you have a specific point to make regarding the service you have received please contact me at info@forward2me.com.<br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
Linda Kjer
10 January 2016
DPD Classic
LK
Really fast and good service. How ever an£8 fee for re-packing is to much. And £25 for getting it to Denmark?? Dont think I will use this service again it is cheaper to buy a plane ticket and do the shopping myself
ALEXANDRA MARKANTONI
10 January 2016
TNT Economy Express
AM
πολυ καλη εξυπηρετηση. εκαναν ολες τις αναγκαιες διευθετησης για τα εμπορευματα, συλογη,πακεταρισμα και αποστολη.
Riyadh Alwaneen
09 January 2016
DHL Express Worldwide
RA
efficient
Nebojsa Dordevic
08 January 2016
DHL Express Worldwide
ND
Everything was as stated! My package was dispatched the same day I requested, and it was delivered one business day later. Everything packed neatly, no damages. Each inquiry I had was answered the same day, promptly and comprehensively.
jorge manuel martins ferreira dos santos
08 January 2016
UPS Express Saver
JMM
Todo o processo de envio da encomenda decorreu sem qualquer percalço.
Aconselha-se.
Aconselha-se.
Amanda Johnson
07 January 2016
DHL Express Worldwide
AJ
its a pricey service to use (especially with the exchange rate) but I got my product within 2 days, which is crazy fast. Thanks!
lilia atanassova
07 January 2016
DHL Economy Select
LA
the service is excellent, the parcel was delivered as scheduled. I'd recommend forward2me to my friends.
Anton Dvornikov
07 January 2016
Untracked Budget
AD
Successfully received my package. Still, there are some things that could be imporoved.
Shipping rates to Switzerland could be a little lower. E.g. Shipito charges less, an that's for shipping from US. Also, it is unclear why there is a £20 upper limit on customs value for the budget shipping method.
Happy overall.
Shipping rates to Switzerland could be a little lower. E.g. Shipito charges less, an that's for shipping from US. Also, it is unclear why there is a £20 upper limit on customs value for the budget shipping method.
Happy overall.
ronald bai
07 January 2016
DHL Express Worldwide
RB
Without this site I could not have bought what I wanted!!! Its worth the money to get what you want, they don't have control of your countries customs so be aware it'll be a bit pricey to order things over seas. I would advise buy a bunch of things to make the customs charge worth it. But regardless :) it was worth it! Thank you forward2me!!!
Amit Vadehra
07 January 2016
DHL Express Worldwide
AV
The ship request took some time to be generated. Had to manually send a request after I realised the product had not reached me. The cost for the shipment was also expensive considering the package size of the item.
Kindly review
Kindly review
Norbert
06 January 2016
DHL Economy Select
N
Very impressive service
Marie Fenech
06 January 2016
DHL Express Worldwide
MF
Excellent service . had the goods within 2 days. I would definitely recommend the company to a friend.
alexandra
06 January 2016
DHL Economy Select
A
As a first time user I felt the updates on my order and the info I got via email and the webpage was reassuring, it seemed very professionally handled, and after receiving my order I am super pleased with the whole process. Will definitely use this again
Jon
06 January 2016
DHL Express Worldwide
J
Very good. Easy to navigate site and quicker than I was thinking.
Claire Bard-Brucker
06 January 2016
DHL Express Worldwide
CB
Excellent service, highly recommended
Blaz Pogacar
06 January 2016
Untracked Budget
BP
Delivered fast, seems like package was handeled with care. Would recommend.
David Mantosh
06 January 2016
UPS Express Saver
DM
The service of forward2me in forwarding my purchases, giving their addresses as my address for delivery, is extremely efficient and fast. The repacking was done in a very professional manner and the cost of delivery to India was very economical. I strongly recommend forward2me for their service.
Christoforos Christofi
05 January 2016
DHL Express Worldwide
CC
A bit pricy for Cyprus.
Anastasia Koroleva
05 January 2016
Parcelforce Global Priority
AK
Very good service, but rather expensive.
Stephan Sawmy
05 January 2016
DHL Express Worldwide
SS
Very fast and professional service.
Barry Iacovou
05 January 2016
DHL Express Worldwide
BI
The service was efficient but the selection of couriers for Cyprus was limited and the cost quite high. As a result, not sure if I will use the service again ..
Suna Natalie Pedersen
05 January 2016
DHL Express Worldwide
SNP
Jeg brugte Forward2me i forbindelse med en Engelsk Netshop som desværre ikke sendte til udlandet eller accepterede udenlandske kort.
Jeg betalte ca 500kr for en vare under 1kg, 250 for Personalshopper hvor firmaet handler varen for en (for at komme udenom spærringen på udenlandske kort) samt 250 for leverancen med DHL.
Forward2me reagerede lynhurtigt på min bestilling. Samme dag som jeg gav ordren, sendte de en opkrævning, jeg betalte den få øjeblikke efter, hvorefter de med det samme bestilte varen. Varen ankom til deres varelager næste dag, jeg blev spurgt om hvordan jeg ville have den sendt, DHL eller andet fragtfirma - jeg følte mig mest tryg ved DHL, de sendte kort herefter en anmodning på fragtbeløbet som jeg betalte og varen blev sendt samme dag. På grund af julehelligdage, var pakken hos fragtfirmaet et par dage, men blev fragtet lige herefter og ankom til København dagen efter - hvor jeg havde henvist til at hente den i Swipbox nær min bolig.
Supernemt, gennemskueligt og med top service
Jeg betalte ca 500kr for en vare under 1kg, 250 for Personalshopper hvor firmaet handler varen for en (for at komme udenom spærringen på udenlandske kort) samt 250 for leverancen med DHL.
Forward2me reagerede lynhurtigt på min bestilling. Samme dag som jeg gav ordren, sendte de en opkrævning, jeg betalte den få øjeblikke efter, hvorefter de med det samme bestilte varen. Varen ankom til deres varelager næste dag, jeg blev spurgt om hvordan jeg ville have den sendt, DHL eller andet fragtfirma - jeg følte mig mest tryg ved DHL, de sendte kort herefter en anmodning på fragtbeløbet som jeg betalte og varen blev sendt samme dag. På grund af julehelligdage, var pakken hos fragtfirmaet et par dage, men blev fragtet lige herefter og ankom til København dagen efter - hvor jeg havde henvist til at hente den i Swipbox nær min bolig.
Supernemt, gennemskueligt og med top service
Richard Walker
05 January 2016
DHL Express Worldwide
RW
Excellent speedy reliable delivery
Anastasios Lazarou
05 January 2016
DHL Express Worldwide
AL
very fast response and quick delivery!
Kerry Mulley
04 January 2016
TNT Economy Express
KM
Great service - I used forward2me to ship 7 boxes of heavy porcelain tiles from the UK to Australia using TNT. Will definitely use them again at the next opportunity.
Danielle Seibert
02 January 2016
DHL Express Worldwide
DS
Honestly, I am not one to write reviews.. but this is one of the best companies in customer service that I have ever dealt with. Such a lifesaver. Super fast shipping. They are always reliable, thorough and incredibly helpful. Thank you thank you thank you!!!
Vanina Calina
01 January 2016
DHL Express Worldwide
VC
Very good, there was some slight delay due to holiday closures, but they got back to me fast!
Padi O''Neill
31 December 2015
DHL Express Worldwide
PO
Without this service it would be much harder to buy Mercedes e280 parts from the UK. It is immediate. Although the postage is large - it is still preferable to paying for the part in Australia and having to wait 1 month for it to be shipped from Germany. The part could be found here and the charge was over $200. The part cost Pound22 and cost Pound23 to ship = $A112.
Alexandros Evangelou
30 December 2015
DHL Economy Select
AE
The stuff were packed well and sent fast. All was as described, thank you.
Suryati Shariff
30 December 2015
DHL Express Worldwide
SS
Says it all in the review title, their service are reliable, prompt , efficient. Shipping cost is acceptable....Recommended.
Samuel Brückner
30 December 2015
DHL Express Worldwide
SB
++ great customer support!
Carole SMith
30 December 2015
DHL Express Worldwide
CS
Cannot not fault them. Reassuring when confused and made mistake, prompt and clear. Response times were quick and Tracy helped with my queries. Parcel arrived within the week with no problems and that was to Australia!.
Thank you so much. Would use again!
Thank you so much. Would use again!
Weston Carr
30 December 2015
DHL Express Worldwide
WC
I couldn't ask for more. Just like the title says they got it here super quick.
Optical Chaos
29 December 2015
Untracked Budget
OC
Perfect Service!
Sjoerd Bouma
29 December 2015
DHL Economy Select
SB
Got my package delvered fast and for a reasonable price, recommended!
Stephanie Paracchini
29 December 2015
DHL Economy Select
SP
I have been using Foward2me for over a year now on a regular basis and they are top of their game. Every parcel is packaged well and despatched quickly and efficiently and they always answer support emails within 24 hours. I cannot fault them. On this occasion DHL held my parcel for 2 days before xmas which was a pain but not the fault of F2M. Thanks GUYS!!!
Daniel Mårtensson
29 December 2015
DHL Express Worldwide
DM
Worked perfectly as usual.
Azri Mahali
29 December 2015
DHL Express Worldwide
AM
Great Communication, Fast Shipping & Great Customer Service.
Ahmed Afrah
29 December 2015
DHL Express Worldwide
AA
The service was very fast and smooth.
Steffen Hansen
29 December 2015
DHL Express Worldwide
SH
Excellent service!
Armando Apuntar
28 December 2015
DHL Express Worldwide
AA
Package received at their warehouse on 12/22. I was able to pay the necessary shipping fees almost by end of business day but they were still able to ship it the same day. It's quite expensive but reasonable as their service is quick and efficient. I was expecting the package to arrive in Singapore by the 28th due to the holidays and all but was really amazed that it arrived mid-day of 24th, that's less than 48 hours delivery time and just in time for Christmas! Will surely use this again or recommend it to friends.
Antonio Sousa Coutinho
28 December 2015
DHL Express Worldwide
ASC
O novo serviço de consolidação de encomendas é excelente. Tudo muito bem.
Michael Skov
28 December 2015
Untracked Budget
MS
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Iuliia Semikina
27 December 2015
DHL Economy Select
IS
Great service, quick delivery. Communication was also perfect. Highly recommended.