customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Maya Saadon
20 January 2016
DHL Express Worldwide
MS
super quick and efficient service. would recommend.
Mongkhonrat Sao-san
20 January 2016
Untracked Budget
MS
Very fast shipping to Thailand.
Paul Commerford
19 January 2016
TNT Express Non-Docs
PC
A useful service. Very efficient, a pleasure to deal with.
Shaleena Callichurn
19 January 2016
DHL Express Worldwide
SC
Very fast, efficient and reliable company. I am very pleased to know that even though I am no more live in the UK, I can still shop there. Thanks a lot for your friendly service. I would strongly recommend forward2me to anyone. Best wishes
Eivind
19 January 2016
TNT Economy Express
E
Got an account and had some merchandises ordered in Britain sent to me trough their service. Easy to set up, quickly handled, repacked from 2 different suppliers into 1 package, and sent to.me. reasonable prices for their services.
DAndre Davis
19 January 2016
DHL Express Worldwide
DD
This is my second time using forward2me within a year to have footwear shipped to the States. Their customer service is outstanding. As always, they will promptly notify me when my shipment reaches them. Once paid, it seems like they hand it off to Superman and ding dong, door bell rings & there's my package. My invoice from the shop I ordered from in the UK wasn't in the package this time. Maybe the shop left it out or it got tossed at customs somewhere. Not a problem though. Hats off to foward2me for always doing an impeccable job. If they ever sell off their business, I hope the buyers are just as prompt. Thanks f2m and feefo, too.
Stacey Murray
19 January 2016
DHL Express Worldwide
SM
They were fantastic! Very friendly, helpful and responsive. Helped me to minimise postal charges,
Lina Forlano
19 January 2016
DHL Express Worldwide
LF
Extremely prompt and efficient service. I would absolutely use them again.
Hassan Akhlaq
18 January 2016
UPS Express Saver
HA
everything went smooth with forward2me and they updated me with everything on time. although this time i tried UPS for shipment 1st time and that was not a good experience. m gonna stick with DHL from now on as they require less paper work for custom clearance and they are speedy as well.
Khairul Anwar Haji Omar
18 January 2016
UPS Express Saver
KAH
As a first timer using forward2me, I am very satisfied with the service. Great communication with prompt replies. Very fast shipping with high price. Will use this service again for sure and try other shipping options.
William Elenäs Landström
16 January 2016
DHL Economy Select
WEL
Det gick felfritt och det är generöst hur länge varorna kan stanna gratis, plus så är det billigt även om tiden går ut.
Eugenio Cominetti
16 January 2016
DHL Express Worldwide
EC
The shipment was processed very fast. I like the opportunity to choose between carriers but I would like to have the option for slower but cheaper shipment.
Mirka Laakkonen
16 January 2016
DHL Express Worldwide
ML
I used forward2me to ship goods to Finland and everything went extremely well. They forwarded the package to me quickly after I paid the bill and I have nothing bad to say. Would use again.
Christian Trivelli
16 January 2016
DHL Express Worldwide
CT
Extrem schnell. Sehr übersichtlich und strukturiert.
Christopher Zerbo
16 January 2016
DHL Express Worldwide
CZ
I have used Forward2Me on several occasions now and each time it's a seamless easy transaction. The product gets from the UK to my house in the US in no more than 2 business days
Per Gradin
15 January 2016
DPD Classic
PG
I am a new user of this service. But everything has worked absolutely flawlessly. I like that the service is quick and simple to use.
:-)
:-)
Lorraine Pollitt
14 January 2016
DHL Express Worldwide
LP
Thank you for your excellence service. I received my three coats and I'm as happy as can be. I will be spreading the word about your company.
Thanks again!
Thanks again!
Stijn Vanderstraeten
14 January 2016
Untracked Budget
SV
Sending packets from the UK troughout europe works flawlessly with this service. Shipping fees are a bit high, but their service is excellent!
Elena Ouklonskaia
14 January 2016
DHL Express Worldwide
EO
In short, superb. And really personal, nothing is too much trouble, immediate response even during the most busy times. They do take care, they do indeed.
viola carnelutti
14 January 2016
UPS Standard Single
VC
Excellent service! Prompt and kind communication! Very satisfied! Thank you
Kirsty Putsey
14 January 2016
DHL Express Worldwide
KP
They really overcharged me for shipping. I only purchased a phone cover and I cost $60 to get it shipped??? Absolutely ripped off.
Many thanks for your feedback.<br/>I'm sorry you feel this way about our service but I can assure you that we are very competitive for the service we provide. Sometimes it may be possible to repackage your shipment to reduce volume and shipping cost. I would recommend you contact our customer services team at info@forward2me.com for any future shipments to see what options are available.<br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
Michael Cole
13 January 2016
DHL Express Worldwide
MC
the day after shipment was received from UK they forwarded to me, for a reasonable price, and it only took 3 days to get to California! Will definitely use again.
Franck Ballerini
13 January 2016
DHL Economy Select
FB
Very good service. Good communication. Prompt delivery.
Roberto Virga
13 January 2016
DHL Express Worldwide
RV
This was my first time using forward2me, and I will say it exceeded my expectations! The package was carefully wrapped and shipped to me in less than 24h! I will definitely use their service from now on for all my UK online shopping.
Omar Belfodil
13 January 2016
UPS Express Saver
OB
Excellent;Excellent
Safir Sajjad
13 January 2016
DHL Economy Select
SS
Excellent service, but pricey
Claire
12 January 2016
DHL Express Worldwide
C
My experience with forward2me has been first rate. I was a little wary about shopping this way but I needn't have had any concerns. My queries were answered in a timely, friendly and professional manner, I saved some money by having my items repacked and updates were sent throughout the process. My items arrived at my door in Australia well packed - and quickly. If you really want something you can't buy in your home country, the service is definitely worth it.
I highly recommend forward2me.
I highly recommend forward2me.
Jan Frederik Ennis
12 January 2016
DHL Express Worldwide
JFE
Great service and fast shipping,they let you know once you get the package and what is contains,i'll use them again and again.Thanks A+++
Trevor Roberts
12 January 2016
DHL Express Worldwide
TR
Everything went very smoothly - thanks
William Chee
12 January 2016
DHL Express Worldwide
WC
excellent customer service and speed, definitely will use again.
Emma Myers
12 January 2016
Untracked Budget
EM
The service is good. I was notified of everything along the way. However, the cost of shipping was very high. I used the budget untracked option and it still cost me nearly £20.
Maria
12 January 2016
DHL Economy Select
M
Ho ordinato due articoli da Amazon.co.uk il 4 gennaio nel tardo pomeriggio. Gli articoli sono arrivati a Forward2me il 6 e sono stata immediatamente contattata per e-mail per essere avvisata. Una volta selezionata l'opzione di spedizione e completato il pagamento i due pacchi sono ripartiti nel giro di mezz'ora. La merce mi è arrivata in Italia l'11 gennaio. Perfetto.
christian ginelli
12 January 2016
DHL Express Worldwide
CG
scrivo in italiano solo per rassicurare gli utenti dall'italia. registrato giovedì... arrivato in uk il venerdì...consegnato a milano il lunedì alle 14..... semplicemente fantastico!
John Fitzsimons
12 January 2016
DHL Express Worldwide
JF
Very good communication. Accurate costing - no surprises - quick response to questions- affordable option for small volume items - would use again
Gopal Hariharan
11 January 2016
DHL Express Worldwide
GH
There are 2 Significant issues
(1) Forward2me are good at just forwarding packages, when they pack and send, the packages are not looked after proper and often just either shoved into a different box with no care or just forwarded in initial bag. Especially for the amount of money they charge with shipping they should take a bit more care.
(2) The Personal Shopper experience is near hopeless, the only benefit being able to use Forward2Me's UK credit card, apart from that, all requests go unserviced, if they are asked to ring around a few retailers, if the item isn't online, then they take no proactive notice to repeat clients like us. We would shop a lot more through Forward2Me if only they do a half decent job at the Personal Shopping Experience.
And Please! Take care with the packages you send, we still a lot of premium prices for it and putting it in a a half decent box or packaging the item well based on what you see on incoming invoice doesn't hurt!
101s of customers service I think...
(1) Forward2me are good at just forwarding packages, when they pack and send, the packages are not looked after proper and often just either shoved into a different box with no care or just forwarded in initial bag. Especially for the amount of money they charge with shipping they should take a bit more care.
(2) The Personal Shopper experience is near hopeless, the only benefit being able to use Forward2Me's UK credit card, apart from that, all requests go unserviced, if they are asked to ring around a few retailers, if the item isn't online, then they take no proactive notice to repeat clients like us. We would shop a lot more through Forward2Me if only they do a half decent job at the Personal Shopping Experience.
And Please! Take care with the packages you send, we still a lot of premium prices for it and putting it in a a half decent box or packaging the item well based on what you see on incoming invoice doesn't hurt!
101s of customers service I think...
Many thanks for your feedback. I'm really sorry to hear that you've been dissatisfied with our service. I'd like to respond to each of your points.<br/>1) We do try our very best to make sure that goods are handled carefully and protected for international shipping and on many occasions we do repackage goods if the original packaging is not suitable. I'm sorry if one of your packages was not received in good condition. If this happens again please contact our customer services team and they can follow up with our parcel processing team and the courier to understand what has happened.<br/>2) I can see that we've had to cancel some of your personal shops as the goods were out of stock. I do know that we did look at other sites trying to locate the goods that you wanted but unfortunately to no avail. I apologise if this was not communicated to you, but when goods are out of stock it generally means they are in demand and no matter where you look they are not available. We have hundreds of personal shop requests each week and most are serviced in a timely manner to the customer’s satisfaction. I understand you are upset but to say that our personal shop service is near hopeless is an unfair statement.<br/>To conclude I am sorry if you felt the service has not met your expectations. We try extremely hard to provide the best service we can both with personal shops and in how we handle and ship our customer’s belongings. If you wish to discuss this matter further or feel you have a specific point to make regarding the service you have received please contact me at info@forward2me.com.<br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
Linda Kjer
10 January 2016
DPD Classic
LK
Really fast and good service. How ever an£8 fee for re-packing is to much. And £25 for getting it to Denmark?? Dont think I will use this service again it is cheaper to buy a plane ticket and do the shopping myself
ALEXANDRA MARKANTONI
10 January 2016
TNT Economy Express
AM
πολυ καλη εξυπηρετηση. εκαναν ολες τις αναγκαιες διευθετησης για τα εμπορευματα, συλογη,πακεταρισμα και αποστολη.
Riyadh Alwaneen
09 January 2016
DHL Express Worldwide
RA
efficient
Nebojsa Dordevic
08 January 2016
DHL Express Worldwide
ND
Everything was as stated! My package was dispatched the same day I requested, and it was delivered one business day later. Everything packed neatly, no damages. Each inquiry I had was answered the same day, promptly and comprehensively.
jorge manuel martins ferreira dos santos
08 January 2016
UPS Express Saver
JMM
Todo o processo de envio da encomenda decorreu sem qualquer percalço.
Aconselha-se.
Aconselha-se.
Amanda Johnson
07 January 2016
DHL Express Worldwide
AJ
its a pricey service to use (especially with the exchange rate) but I got my product within 2 days, which is crazy fast. Thanks!
lilia atanassova
07 January 2016
DHL Economy Select
LA
the service is excellent, the parcel was delivered as scheduled. I'd recommend forward2me to my friends.
Anton Dvornikov
07 January 2016
Untracked Budget
AD
Successfully received my package. Still, there are some things that could be imporoved.
Shipping rates to Switzerland could be a little lower. E.g. Shipito charges less, an that's for shipping from US. Also, it is unclear why there is a £20 upper limit on customs value for the budget shipping method.
Happy overall.
Shipping rates to Switzerland could be a little lower. E.g. Shipito charges less, an that's for shipping from US. Also, it is unclear why there is a £20 upper limit on customs value for the budget shipping method.
Happy overall.
ronald bai
07 January 2016
DHL Express Worldwide
RB
Without this site I could not have bought what I wanted!!! Its worth the money to get what you want, they don't have control of your countries customs so be aware it'll be a bit pricey to order things over seas. I would advise buy a bunch of things to make the customs charge worth it. But regardless :) it was worth it! Thank you forward2me!!!
Amit Vadehra
07 January 2016
DHL Express Worldwide
AV
The ship request took some time to be generated. Had to manually send a request after I realised the product had not reached me. The cost for the shipment was also expensive considering the package size of the item.
Kindly review
Kindly review
Norbert
06 January 2016
DHL Economy Select
N
Very impressive service
Marie Fenech
06 January 2016
DHL Express Worldwide
MF
Excellent service . had the goods within 2 days. I would definitely recommend the company to a friend.
alexandra
06 January 2016
DHL Economy Select
A
As a first time user I felt the updates on my order and the info I got via email and the webpage was reassuring, it seemed very professionally handled, and after receiving my order I am super pleased with the whole process. Will definitely use this again
Jon
06 January 2016
DHL Express Worldwide
J
Very good. Easy to navigate site and quicker than I was thinking.
Claire Bard-Brucker
06 January 2016
DHL Express Worldwide
CB
Excellent service, highly recommended