forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.6 5

Based on 15911 reviews

Manmit Jabbal 04 February 2016

DHL Express Worldwide

Hi, That's great to hear - thank you for letting us know. Kind Regards, Janet.

Impressed with their professionalism and efficiency.

Fatema Al Hosani 04 February 2016

DHL Express Worldwide

Hi, Thank you for letting us know - that's great! Kind Regards, Janet.

FAH

fast and reliable

Don Bogardus 03 February 2016

DHL Express Worldwide

Many thanks for your feedback. It’s very unusual for the cost estimator to be way off. It may be that we have repackaged your goods as to provide adequate protection for the journey which has increased the volume and therefore the cost. I see the item shipped was a lava lamp so if we felt there was a risk of damage during transit we would have repackaged free of charge. I will contact you directly via email so I can fully understand what has happened and how best we can set things right. We have no intention to deceive anyone with the service we provide, so if you are unsure of any cost or how our service works I would always recommend contacting our customer services team at info@forward2me.com for assistance. We strive to offer the best value for money we can whilst never compromising on customer service and the safe keeping of our customers belongings. I'll be in touch shortly… Kind regards, Nigel Kelsall Operations Manager forward2me Ltd

Shipping cost estimator was way off, felt deceived. But had to pay once my package arrived.

Jan Beslin 03 February 2016

DHL Express Worldwide

Hi Jan, That's really great news - we're really pleased that you've enjoyed our service. Kind Regards, Janet.

Just perfect - from communication, to secure packaging and really fast delivery. It's nice to see that many courier options available. Will definitely use it again.

Lisa Aing 03 February 2016

DHL Express Worldwide

Fast, easy, useful updates BUT needs to be cheaper

Kay Gherbaz 03 February 2016

DHL Express Worldwide

Hi Kay, We're really pleased that you like our service. We look forward to looking after your parcels again soon. In the meantime have a great day. Kind Regards, Janet.

I found this service fast efficient and easy to use. It is so wonderful to have goods arrive so quickly with a notification when it does arrive. I would highly recommend this service.

Arturs Naktinis 03 February 2016

DPD Classic

Hi Arturs, Thank you for letting us know. Have a good day. Kind Regards, Janet.

quickly

Su Wiles 03 February 2016

DHL Economy Select

Hi Su, Many thanks for your feedback and for letting us know about this. We will take this up with our courier as Speedex will be the third party delivery company in your country. Our courier is still responsible for the complete journey to your door so I will raise this with them for you. Hope this helps. Kind Regards, Janet.

I have no problem with forward2me except the courier service they are using! Unfortunately they are not the only UK firm to use Speedex who always receive a parcel but end up taking ages to deliver to me. My food parcel was in Athens according to the tracking info for days then the courier told forward 2me they had
tried to deliver but only got 'their finger out' as it were when I badgered customer services & they miraculously delivered the next day!!!! Which is a change actually as I usually end up having to collect from their office! I presume Speedex must offer the best deal/price to firms but they certainly aren't up to speed with customer service here in Thassos. Even the mainland branch seems more on the ball!

ANITA KANISEK 03 February 2016

DHL Express Worldwide

Hi Anita, That's really good to hear. I will pass your comments on to the team Thank you for letting us know. Have a great day. Kind Regards, Janet.

Really happy with the service: simple registration, email notifications, fast handling of the package and superfast delivery. Thank you!

Kate Allen 03 February 2016

DHL Express Worldwide

Hi Kate, Thank you for your feedback. It's really great to hear that you enjoyed our service with fast shipping. With regard to the pricing we do try to offer a range of options for you. It may be worth mentioning our combine & repack service. Here you can buy from many stores and we'll pack them altogether. Saves you lots... Hope this helps and that you have a great week. Kind Regards, Janet.

Very fast shipping, great communication from company answered the my questions but the price was a little high.

Jimmy Flanagan 02 February 2016

DHL Express Worldwide

Hi Jimmy, I'm really pleased that you have enjoyed the experience and pricing. We look forward to taking care of your parcels once again very soon. In the meantime have a great week. Kind Regards, Janet.

Very fast delivery from uk to Australia,
Awesome rates. Will definitely use again ?

Greg Chrystal 02 February 2016

DHL Express Worldwide

Hi Greg, That's great to hear - thank you for letting us know. If you need any help at any stage just get in touch with our customer services team who will be more than happy to help. Kind Regards, Janet.

Will use again for any UK company that does not ship to Australia. Great service and communication made the whole process very easy.

Martin Kauert 02 February 2016

DHL Economy Select

Very fast and comfortable Service

Hi Martin, Thank you for letting us know, we appreciate it. We look forward to taking care of more purchases for you soon. Have a great week. Kind Regards, Janet.

Benjamin Smith 02 February 2016

Untracked Budget

Hi Benjamin, Thank you for taking the time to respond to us. We're really pleased that everything was perfect for you and we look forward to taking care of your parcels again in the near future. In the mean time have a great day. Kind Regards, Janet

Cheapest shipping went perfect from UK to Norway

Ljiljana Perica 02 February 2016

DHL Economy Select

Hi, That's really great to hear - thank you for letting us know. Kind Regards, Janet.

I would warmly recommend forward2me services to others.
I've used them for forwarding rug from UK to my home, and I must admit I was a bit afraid how it will work (it was a first time I was using forwarding services), but I must admit that I was impressed with a speed and excellence of forward2me service.

Albert Dembélé 02 February 2016

DHL Express Worldwide

Hi Albert, Thanks for letting us know - that's great to hear. We look forward to providing this excellent service once again for you soon. Have a great day! Kind Regards, Janet.

Excellent service.

Rob Dijkhoff 02 February 2016

DHL Domestic Express

Hi, Many thanks for taking the time to feedback to us. It's great to hear that we've looked after you well as a newcomer to the company. We aim to maintain this for as long as you would like us to... Thanks for coming on board. Kind Regards, Janet.

Only my first time using forward2me, but the service has been excellent so far.

jennifer delaney 01 February 2016

DHL Express Worldwide

I ordered shoes from England that I couldn't get shipped to the US. I was a bit nervous about how it would work, but it was so fast and great. The shipping is expensive, but if there is something you MUST have, it is worth it. Great service-will use again.

Hi Jennifer, Thanks for taking the time to feedback - we appreciate it. Glad you enjoyed our service and we look forward to taking care of your parcels again very soon. Kind Regards, Janet.

Chris Hutchison 01 February 2016

UPS Express Saver

Hi Chris, Thanks for letting us know. That's just what we want to hear. It would be great if you could recommend us to your friends :-) Have a great day. Kind Regards, Janet.

Efficient, easy to use...opens up a whole new world to those interested purchasing items from the UK.

Natalia Fernandez 01 February 2016

DPD Classic

Hi, ''Fast & Well Packaged'' - That's great to hear. Thank you for letting us know. Kind Regards, Janet.

Rápido y bien empaquetado.

MICHAEL PERRY 01 February 2016

DHL Express Worldwide

Hi, That's really great to hear - thank you for letting us know! Enjoy your radio... Hope we can help again soon. Kind Regards, Janet.

Forward2Me is a great service.

I wanted a radio from England but the manufacturer would not ship to the USA. It was the last one of its kind available for sale in the world. I found forward2me through a Google search and rolled the dice.

Signing up took two minutes and cost nothing; the shipper accepted my "inside the UK address" without a second thought. Forward2Me notified me when my package arrived; paying for it to be transshipped took one minute. Then the miracle: they sent my radio from their hangar (in Preston) all the way to my door in Los Angeles, California in two days. Perfectly repackaged, no problems on either end, a dozen updates on the DHL shipping site (for my obsessive side!)

The radio sounds great and looks great and I used it all weekend. Thanks Forward2Me!

Juliane Horn 01 February 2016

DPD Classic

Hi, I have translated your feedback for others to see - hope that is ok.. ''I have already commissioned other companies , but I am with forward2me happiest . Fair prices , fast processing and super nice service : ) ♡'' Great to hear that you enjoyed our service and that we proved to be better than the others :-) Have a great day. Kind Regards, Janet.

Ich habe schon andere Unternehmen beauftragt, bin aber mit forward2me am glücklichsten. Faire Preise, schnelle Bearbeitung und super netter Service :)♡

Aurelie Bienfait 01 February 2016

DHL Economy Select

Hi, We appreciate you taking the time to let us know that you are pleased with our service. Thank you for your kind comments & we look forward to helping you again soon. Kind Regards, Janet.

I ordered a stroller that could not be delivered in France, I received an email from forward2me minutes after they received it. After I paid the shipping, it only took them half an hour to send me a tracking number. Great service, really fast.

Diana Marinescu 01 February 2016

DPD Classic

Hi, Thanks for your feedback - our team will appreciate your comments. We look forward to looking after more parcels for you in the future. Kind Regards, Janet.

Thanks for the quick processing and shipping! Greatly recommend!

Dean KROEPFL 01 February 2016

Untracked Budget

Hi Dean, That's great to hear, thank you for letting us know. Kind Regards, Janet.

...

George Galea 31 January 2016

forward2me basic

Hi George, Happy to help and pleased that you're happy with our service. We do provide a budget untracked service for those smaller, low value items if you're not using the combine & repack service. Combine & repack more often than not gives you the best value. Hope this helps & in the meantime have a great day! Kind Regards, Janet.

No complains whatsoever, friendly and professional service.
I simply wished that they where cheaper so I could have use more often cause rates are on the high side. thank you

THEO SOTIRIADIS 31 January 2016

DHL Express Worldwide

Hi, Thank you for your kind comments. The feelings mutual - happy to help. Kinds Regards, Janet.

Excellent service. Very efficient and fast delivery. Always a pleasure to do business with. Highly recommended.

Vermaas 29 January 2016

DPD Classic

Snel doorgestuurd, netjes anoniem verpakt in zwart plastic en goedkoop ten opzichte van de concurrent.

Sabri Al-Asmar 29 January 2016

DHL Express Worldwide

Very good service everything goe`s well thank you.

HIGH RECOMMEND !!

Tom Pike 29 January 2016

DHL Economy Select

First time user. Uset to purchase a screen from Amazon that hey would not sell outside EU and have it shiped to where I live in Norway. All went very smooth.

Marina Pavlou 29 January 2016

DHL Express Worldwide

What a brilliant service Forward2me provide and done so amazingly well! The only negative I can think of is , It could be a little cheaper!

Robert 28 January 2016

DPD Classic

Many thanks for your feedback. I am aware of your case and I'm sorry that one of the jars has been broken in transit on the second shipment. During the first shipment the box was severely damaged by the courier which is why it arrived back to us with everything broken. We did replace and ship to you again at our own cost but it's a shame to hear that one item has again been damaged. I take on board your comments regarding the packaging and will review the methods used with the parcel processors to see if we can make improvements. Kind regards, Nigel Kelsall Operations Manager

...some of the items were damaged and even the items they re-sent to replace them were partly damaged all due to poor packaging. Fragile items need to be packed in bubble wrap at the very least, just some paper wrapped around them is not sufficient at all.

Francesco Monti 28 January 2016

DHL Economy Select

Easy to use, cost effective, speedy service

Arthur Nägele 28 January 2016

DHL Express Worldwide

amazing service, it took only 18 hours from my forward2me inbox to my home!

Lucinda Thorley 28 January 2016

DHL Express Worldwide

Many thanks for your feedback. We do offer a basic untracked service for which the UK leg utilises Royal Mail but there are limitations to the size and weight of the package and also the value of the goods for this service to be available. With your shipment the value of the goods exceeded the limit which is why the service was not available to you. We believe we offer the best value we can for the service we provide and I do hope you will reconsider using our service again in the future. You can always contact us at info@forward2me.com if you wish to make any enquiries on shipping prices and the available courier options. Kind regards, Nigel Kelsall Operations Manager

I regularly use parcel forwarding series, usually out of continental Europe or the USA, but this was my first trial of a UK based service. I was disappointed that I was not offered a Royal Mail alternative for my item. It cost 30 lb to get a skirt packaged in a plastic envelope to me. Yes the courier options are fast, getting my package to me in a few days, but I'd have been happy to wait a month for my package at a more reasonable price. The service communicated well, with an email being sent to me within 24 hours of the notification from the store that my package had arrived. The website was easy to use. Unfortunately was also no breakdown of the services cut out of the charge I paid which leaves me a bit mystified how much they are charging on top of the couriers fee.
I will be using another serivce next time.

Chris Stammel 28 January 2016

DHL Express Worldwide

Absolute perfection. They make shopping overseas a breeze.

Hennadiy Brych 28 January 2016

DHL Express Worldwide

Awesome!

Aron Guðmundsson 28 January 2016

Untracked Budget

Everything was perfect. Great service.

Lara Liddell 28 January 2016

DHL Express Worldwide

Great service however I had emailed and asked for hangers to be removed and this part was not done

IAN PARNELL 27 January 2016

DHL Express Worldwide

Naturally I was a little nervous using this service for the first time to deliver a package from the UK to France. The experience was first class. The system works very well. The web interface is very simple. I'm a convert! Thank you.

Alan DiFiore 27 January 2016

UPS Express Saver

Fast response and exactly what I ordered. Definitely will use their service again.

SOPHIE DUFOUR 27 January 2016

DHL Express Worldwide

Forwad2me offers a shipping service of the highest quality. I have been using its services over the last four years with great satisfaction. I recommend it without hesitation to whoever lives outside the UK but wishes to shop in the country. Sophie Dufour

Sara Murphy 27 January 2016

DHL Economy Select

Service was excellent. Delivery was prompt. Repacking and combining was done very efficiently and carefully and all service was very helpful and friendly. I would like to particularly thank Nigel for his patience and professionalism and 'above and beyond' service.

Stefanos Mystakidis 26 January 2016

DHL Express Worldwide

Very fast shipping. The package was shipped on Saturday afternoon and I received it on Monday noon. I used the services in the past and I would definitely use them again in future. However, the shipping costs from the UK to Switzerland were at around 30GBP. Maybe some cheaper shipping options could be offered for small and light (e.g. 0.5Kg) packages.

Isabelle DELAHAYE 26 January 2016

DHL Economy Select

efficace

Mustafa Talayhan 26 January 2016

Untracked Budget

I made a trial order in order to see how the items delivered. I chose the cheapest mail method even without tracking. I have received the item in less than 10 days. (London-UK to Ankara-Turkey) for me this is perfect. Many thanks to Forward2me.

Craig Holliday 26 January 2016

DHL Express Worldwide

Great communication, clear, easy to use, easy to understand.

Tiffany 25 January 2016

DHL Express Worldwide

I was very impressed at how quickly my shipment was sent out! I was a bit nervous at first about use a forwarding service, but I will definitely be using this service again now that I know how easy it was. Thank-you forward2me!

Islam CHOUCHANE 25 January 2016

DHL Express Worldwide

I'm in Algeria, and I have used the service and it was perfect. I'm so happy with it. Thank you

Luca Menci 25 January 2016

DHL Express Worldwide

Tutto al meglio. Servizio eccellente.