customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
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Diana Marinescu
01 February 2016
DPD Classic
DM
Thanks for the quick processing and shipping! Greatly recommend!
Hi,<br/>Thanks for your feedback - our team will appreciate your comments.<br/>We look forward to looking after more parcels for you in the future.<br/>Kind Regards,<br/>Janet.
Dean KROEPFL
01 February 2016
Untracked Budget
DK
...
Hi Dean,<br/>That's great to hear, thank you for letting us know.<br/>Kind Regards,<br/>Janet.
George Galea
31 January 2016
forward2me basic
GG
No complains whatsoever, friendly and professional service.
I simply wished that they where cheaper so I could have use more often cause rates are on the high side. thank you
I simply wished that they where cheaper so I could have use more often cause rates are on the high side. thank you
Hi George,<br/>Happy to help and pleased that you're happy with our service.<br/>We do provide a budget untracked service for those smaller, low value items if you're not using the combine & repack service.<br/>Combine & repack more often than not gives you the best value.<br/>Hope this helps & in the meantime have a great day!<br/>Kind Regards,<br/>Janet.
THEO SOTIRIADIS
31 January 2016
DHL Express Worldwide
TS
Excellent service. Very efficient and fast delivery. Always a pleasure to do business with. Highly recommended.
Hi,<br/><br/>Thank you for your kind comments.<br/>The feelings mutual - happy to help.<br/>Kinds Regards,<br/>Janet.
Vermaas
29 January 2016
DPD Classic
V
Snel doorgestuurd, netjes anoniem verpakt in zwart plastic en goedkoop ten opzichte van de concurrent.
Sabri Al-Asmar
29 January 2016
DHL Express Worldwide
SA
Very good service everything goe`s well thank you.
HIGH RECOMMEND !!
HIGH RECOMMEND !!
Tom Pike
29 January 2016
DHL Economy Select
TP
First time user. Uset to purchase a screen from Amazon that hey would not sell outside EU and have it shiped to where I live in Norway. All went very smooth.
Marina Pavlou
29 January 2016
DHL Express Worldwide
MP
What a brilliant service Forward2me provide and done so amazingly well! The only negative I can think of is , It could be a little cheaper!
Robert
28 January 2016
DPD Classic
R
...some of the items were damaged and even the items they re-sent to replace them were partly damaged all due to poor packaging. Fragile items need to be packed in bubble wrap at the very least, just some paper wrapped around them is not sufficient at all.
Many thanks for your feedback. I am aware of your case and I'm sorry that one of the jars has been broken in transit on the second shipment. During the first shipment the box was severely damaged by the courier which is why it arrived back to us with everything broken. We did replace and ship to you again at our own cost but it's a shame to hear that one item has again been damaged. I take on board your comments regarding the packaging and will review the methods used with the parcel processors to see if we can make improvements.<br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
Francesco Monti
28 January 2016
DHL Economy Select
FM
Easy to use, cost effective, speedy service
Arthur Nägele
28 January 2016
DHL Express Worldwide
AN
amazing service, it took only 18 hours from my forward2me inbox to my home!
Lucinda Thorley
28 January 2016
DHL Express Worldwide
LT
I regularly use parcel forwarding series, usually out of continental Europe or the USA, but this was my first trial of a UK based service. I was disappointed that I was not offered a Royal Mail alternative for my item. It cost 30 lb to get a skirt packaged in a plastic envelope to me. Yes the courier options are fast, getting my package to me in a few days, but I'd have been happy to wait a month for my package at a more reasonable price. The service communicated well, with an email being sent to me within 24 hours of the notification from the store that my package had arrived. The website was easy to use. Unfortunately was also no breakdown of the services cut out of the charge I paid which leaves me a bit mystified how much they are charging on top of the couriers fee.
I will be using another serivce next time.
I will be using another serivce next time.
Many thanks for your feedback. We do offer a basic untracked service for which the UK leg utilises Royal Mail but there are limitations to the size and weight of the package and also the value of the goods for this service to be available. With your shipment the value of the goods exceeded the limit which is why the service was not available to you. We believe we offer the best value we can for the service we provide and I do hope you will reconsider using our service again in the future. You can always contact us at info@forward2me.com if you wish to make any enquiries on shipping prices and the available courier options.<br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
Chris Stammel
28 January 2016
DHL Express Worldwide
CS
Absolute perfection. They make shopping overseas a breeze.
Hennadiy Brych
28 January 2016
DHL Express Worldwide
HB
Awesome!
Aron Guðmundsson
28 January 2016
Untracked Budget
AG
Everything was perfect. Great service.
Lara Liddell
28 January 2016
DHL Express Worldwide
LL
Great service however I had emailed and asked for hangers to be removed and this part was not done
IAN PARNELL
27 January 2016
DHL Express Worldwide
IP
Naturally I was a little nervous using this service for the first time to deliver a package from the UK to France. The experience was first class. The system works very well. The web interface is very simple. I'm a convert! Thank you.
Alan DiFiore
27 January 2016
UPS Express Saver
AD
Fast response and exactly what I ordered. Definitely will use their service again.
SOPHIE DUFOUR
27 January 2016
DHL Express Worldwide
SD
Forwad2me offers a shipping service of the highest quality. I have been using its services over the last four years with great satisfaction. I recommend it without hesitation to whoever lives outside the UK but wishes to shop in the country. Sophie Dufour
Sara Murphy
27 January 2016
DHL Economy Select
SM
Service was excellent. Delivery was prompt. Repacking and combining was done very efficiently and carefully and all service was very helpful and friendly. I would like to particularly thank Nigel for his patience and professionalism and 'above and beyond' service.
Stefanos Mystakidis
26 January 2016
DHL Express Worldwide
SM
Very fast shipping. The package was shipped on Saturday afternoon and I received it on Monday noon. I used the services in the past and I would definitely use them again in future. However, the shipping costs from the UK to Switzerland were at around 30GBP. Maybe some cheaper shipping options could be offered for small and light (e.g. 0.5Kg) packages.
Isabelle DELAHAYE
26 January 2016
DHL Economy Select
ID
efficace
Mustafa Talayhan
26 January 2016
Untracked Budget
MT
I made a trial order in order to see how the items delivered. I chose the cheapest mail method even without tracking. I have received the item in less than 10 days. (London-UK to Ankara-Turkey) for me this is perfect. Many thanks to Forward2me.
Craig Holliday
26 January 2016
DHL Express Worldwide
CH
Great communication, clear, easy to use, easy to understand.
Tiffany
25 January 2016
DHL Express Worldwide
T
I was very impressed at how quickly my shipment was sent out! I was a bit nervous at first about use a forwarding service, but I will definitely be using this service again now that I know how easy it was. Thank-you forward2me!
Islam CHOUCHANE
25 January 2016
DHL Express Worldwide
IC
I'm in Algeria, and I have used the service and it was perfect. I'm so happy with it. Thank you
Luca Menci
25 January 2016
DHL Express Worldwide
LM
Tutto al meglio. Servizio eccellente.
Ozgun Sayiner
25 January 2016
Untracked Budget
OS
Fast delivery, smooth transaction. I recommend.
Gordon Radford
25 January 2016
DHL Express Worldwide
GR
Forward2Me provides excellent service.
Nicholas Simmons
25 January 2016
DHL Express Worldwide
NS
excellent service which is very quick and gives options for courier servcies
Debra Knych
25 January 2016
DHL Express Worldwide
DK
..
katrin veidenbaum
24 January 2016
DHL Economy Select
KV
Not happy with the webpage, the communication nor the delivery recommended.
Many thanks for your feedback. I'm sorry to hear that you've not been satisfied with the service. I've looked into your shipment and see it was delivered within the quoted 5 working days for that courier, if there was additional problems with the shipment please let me know so I can investigate further. I'd also be interested to know what you didn't like about the website, as we are always looking for ways in which we can improve the interface for the customer. <br/>If you can please contact me at info@forward2me.com I'd be very interested to hear from you to understand more the problems you have experienced. <br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
Stefanie Nisen
24 January 2016
DPD Classic
SN
Uitstekend
John van de Rhee
23 January 2016
Untracked Budget
JVD
simple, easy to use, great way to get stuff from EU/UK.
Lorena Karla Rudež
23 January 2016
DHL Express Worldwide
LKR
The service was really great, but really really expensive, which may be the reasone why I am not so sure about ordering something through this service again
Agnes Chong
23 January 2016
DHL Express Worldwide
AC
forward2me bought a watch on my behalf. Because their website is easy to use, it was very easy to place the order. Prior to making the order, I had made an email inquiry and the response from customer services was prompt and helpful.
Also, the shipping options given are good - reliable companies and competitive prices.
I would use this service again.
Also, the shipping options given are good - reliable companies and competitive prices.
I would use this service again.
Gadescu Horatiu Nicolae
23 January 2016
DHL Express Worldwide
GHN
Dispatch was made shortly after payment. Impeccable service.
Mohd Fakhri Saari
23 January 2016
Untracked Budget
MFS
recommended service. definitely will using the service again
Carlos Sequeira
22 January 2016
DHL Express Worldwide
CS
Much better than I expected always sending mails saying that my stuff arrived, shipped very fast, chapear that i was expecting. I will always use your service
Danny Nguyen
22 January 2016
DHL Express Worldwide
DN
Everything was great! From communication to service to the delivery. Will definitely be using them again.
Jeff Teay
22 January 2016
TNT Economy Express
JT
Got a pair of speakers online and had to find a reliable forwarder to ship them to Singapore without breaking he bank. Read about forward2me online, which prompted me to contact them via FB with prompt response. Thus I decided to go with them. From UK to Singapore, there was minimal intervention required from me except during the last part where I need to pay the taxes to clear my speakers from the customs. Speakers received in good order.
All in all. A very pleasant experience.
All in all. A very pleasant experience.
Y Lee
22 January 2016
DHL Express Worldwide
YL
I set up a account a while back, but only got a opportunity use the service recently. A very efficient company, good communication and service, can't fault them. Will be using again
Jan Frederik Ennis
21 January 2016
DHL Express Worldwide
JFE
Great Service,fast shippping!
Douglas Londono
21 January 2016
DHL Express Worldwide
DL
I was a little apprehensive about using this service. That feeling has gone. It is super easy to find information on their website which made the whole experience a very pleasant one. The whole process took very few simple steps. I got my items in no time and without any hassle. I highly recommend it!
Paolo Fornasari
21 January 2016
DHL Express Worldwide
PF
Shipment very fast, as usual (third time). Oustanding service.
In two words: Highly recommended
In two words: Highly recommended
Peter von Tangen-Jordan
21 January 2016
DHL Economy Select
PVT
Fast
Andrea Kidd
21 January 2016
DHL Express Worldwide
AK
Excellent service. Easier than I thought it would be. Definitely recommended!!
Graeme Zimmer
21 January 2016
Untracked Budget
GZ
Not impressed.
I asked why I could only see private Couriers rather than Royal Mail, and the answer was "I am sorry to hear that you have been unable to see the budget untracked service on your account which is sent via a postal service".
This is a slimy answer which avoids the question: eg I still don't know if Royal Mail is available.
........ Thanks
I asked why I could only see private Couriers rather than Royal Mail, and the answer was "I am sorry to hear that you have been unable to see the budget untracked service on your account which is sent via a postal service".
This is a slimy answer which avoids the question: eg I still don't know if Royal Mail is available.
........ Thanks
Many thanks for your feedback. I apologize if the response you received back seemed sarcastic, this was never the intention. If you select the budget untracked service your goods will be sent by postal service on the UK leg which will most often be Royal Mail and in the destination country will most often be the national postal service. I hope this answers your question, if you have any further queries regarding our service please don't hesitate to contact me at info@forward2me.com.<br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
DR F MUGO NG'ANG'A
20 January 2016
DHL Express Worldwide
DFM
TRULLY SATISFIED & HAPPY.
ALL THE BEST FOR 2016 FOR ALL STAFF MEMBERS
ALL THE BEST FOR 2016 FOR ALL STAFF MEMBERS
Rosemary Mullen
20 January 2016
DHL Express Worldwide
RM
I really wanted a special set of curtains from the UK, but how to get them? I stumbled upon forward2me and could not believe how simple it was to have them coordinate my purchase. The only delay was how long it took for the curtain company to ship to forward2me. After forward2me received my curtains, the process zoomed. I love the tracking detail. Again...so simple...so efficient.