Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
17 February 2016
Unknown Shipment Details
There was an issue with the supplier picking up an item I wanted to return. Staff at F2me kept almost daily email contact to update me on whether or not the package was picked up and suggestions on how they could help resolve the issue.
PEDRO
17 February 2016
DHL Express Worldwide
P
Shiped a book
Sam Tang
17 February 2016
DHL Express Worldwide
Hi Sam,<br/><br/>Thank you for your feedback it's important to us. <br/>We're pleased to hear that you like our personal shopper service.<br/>Have a great week and we look forward to taking care of more parcels for you soon.<br/><br/>Kind Regards,<br/>Janet.
ST
I like the personal shopper service provided by forward2me and will definitely use it again if I am buying goods from UK sellers who only sell to customers with an UK credit card and address.
Basa1959
17 February 2016
DHL Express Worldwide
Hi Steven,<br/><br/>Many thanks for your kind comments. <br/>The team work hard to provide the best service we possibly can so we appreciate you letting us know that we are achieving this.<br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet.
B
Look the cost of shipping is not cheap, but let's be realistic sometimes he just have to have something from the UK or you cannot even get the product anywhere else. When that happens and the company does not even ship direct...who ya gonna call...Okay meant to be funny, but seriously use forward2me...there are choices but really honestly you've tried the rest now try the best, fast efficient and C/s was excellent.
Rasmus Ek
16 February 2016
DHL Express Worldwide
Hi,<br/><br/>I've translated your comments for others to see..<br/>''Recommend the hot, fast service without any weirdness''<br/>We're really pleased that you like our service.<br/>Thank you for letting us know.<br/><br/>Kind Regards,<br/>Janet.
RE
Rekommenderar de varmt, snabb service utan några konstigheter
Mark Hehir
16 February 2016
DHL Express Worldwide
Hi Mark,<br/><br/>Thank you for letting us know - appreciated.<br/><br/>Kind Regards,<br/>Janet.
MH
Good service
Ada
16 February 2016
DHL Express Worldwide
Hi,<br/><br/>Many thanks for your kind comments and for recommending us to your friends.<br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet.
A
Always professional and provides the best service forward experience. extremely happy with the level and proficiency of F2me. I have recommended to friends and will use them again!
Chris
16 February 2016
DHL Express Worldwide
Hi,<br/><br/>Many thanks for letting us know - your feedback is important to us.<br/><br/>Kind Regards,<br/>Janet.
C
Super fast shipping, great prices!
Nata S
15 February 2016
DHL Express Worldwide
Hi,<br/><br/>That's great to hear - we look forward to taking care of those parcels for you.<br/>In the meantime have a great week.<br/><br/>Kind Regards,<br/>Janet.
NS
Great service ,secure , easy , simple and fast delivery. Sure I will use it agian . Many thanks
Unverified Customer
15 February 2016
Unknown Shipment Details
Fast delivery
Renee
14 February 2016
DHL Express Worldwide
R
I've been desperate to order from a French store and finally found a way to do it. I was leery but wow!! I couldn't believe how easy it was and how fast the shipping was!! I'd definitely use them again!! Highly recommend.
Michiel Hoogeboom
14 February 2016
DHL Economy Select
MH
I bought a few items on eBay UK that needed shipping to The Netherlands. Their service was once again excellent from beginning to end.
Norman
14 February 2016
UPS Standard Single
Hi Norman,<br/><br/>Thank you for letting us know that you enjoy using our service.<br/>Your feedback is important to us so thank you for taking the time to do it.<br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet.
N
Fast and reliable delivery with resenable cost ,I have been using their service in the past and will continue good work,all thr best
Dunstan
14 February 2016
DHL Express Worldwide
D
As a first time user, I was not sure my delivery would reach my assigned address let alone be delivered properly to me so I was very impressed when I received an instant email telling me the item had arrived and the ease with which the system allowed me to then forward it to my home address. I can now buy items from Amazon that I would never buy before because of my location.
Hi Dunstan,<br/><br/>We're really pleased to hear that as a first time user you found our service easy to use.<br/>We hope you continue to enjoy your shopping at Amazon UK and all the other retailers that you now have at your fingertips.<br/>Have a great week.<br/>Kind Regards,<br/>Janet.
Bogdan
14 February 2016
DHL Economy Select
Hi,<br/><br/>Thanks for letting us know - your feedback is important to us.<br/><br/>Kind Regards,<br/>Janet.
B
Fast, reliable service. Recommended!
Peter
14 February 2016
DHL Express Worldwide
Hi Peter,<br/>We're really pleased to hear that everything worked well for you.<br/>We aim to meet and exceed customer expectations so it's very good of you to take the time to tell us that you were happy with our service.<br/>Have a great week.<br/>Kind Regards,<br/>Janet.
P
I ordered a diverse array of items mainly via amazon UK with these being posted to forward2me. Some of the items were fragile such as vinyl records, portable turntable and speaker; others were items such as stable food items i.e. mints and wine gums. All items were received extremely well packed and no doubt in much the condition they were received.
Whilst, I had a few questions to ask about the service (this was my first time using it) the contact I had was always polite and patient with my questions. Once I was confident forward2me had all my ordered items and I managed to work my way around the website, from making the payment to receiving the ordered items was extremely rapid. It took only about four days, which is pretty good going when you consider I live in a remote part of Western Australia.
The costs involved were probably what you have to expect when you consider the distances involved and given that forward2me repacked my items definitely meant I made a saving on having the items individually shipped.
All up I was happy with the service.
Whilst, I had a few questions to ask about the service (this was my first time using it) the contact I had was always polite and patient with my questions. Once I was confident forward2me had all my ordered items and I managed to work my way around the website, from making the payment to receiving the ordered items was extremely rapid. It took only about four days, which is pretty good going when you consider I live in a remote part of Western Australia.
The costs involved were probably what you have to expect when you consider the distances involved and given that forward2me repacked my items definitely meant I made a saving on having the items individually shipped.
All up I was happy with the service.
Pin Yap
14 February 2016
Untracked Budget
Hi,<br/><br/>Thank you - we aim for this so lovely to hear that we achieved it for you.<br/>Kind Regards,<br/>Janet.
PY
Great service!
Marco
13 February 2016
DPD Classic
Hi,<br/><br/>Thank you for letting us know. <br/>We look forward to receiving and taking care of more parcels for you.<br/>Kind Regards,<br/>Janet.
M
Veloci e professionali!
Andrew
13 February 2016
DHL Express Worldwide
Hi Andrew,<br/>Your feedback is important to us so thank you for letting us know.<br/>Its great to hear that you enjoyed our smooth processes and that you received your goods promptly.<br/>Have a great week.<br/>Kind Regards,<br/>Janet.
A
Was very smooth process and quick to receive my goods.
Jouni
12 February 2016
DHL Express Worldwide
J
Everything went without a hitch. Would like to see the most cheapest shipping option available for all packages. At the moment it is not available if your shipments value is over something like £30.
Jackie
12 February 2016
DHL Express Worldwide
Hi Jackie,<br/>That's great to hear - thank you for letting us know.<br/>Kind Regards,<br/>Janet.
J
I'm very happy with the forwarding service and will definitely use again if needed :)
Sri Akmarini Lamat
12 February 2016
DHL Express Worldwide
SAL
I love how quick they responded to any enquiries, and they ship fast too. However I wish the Combine & Repack service were cheaper, if not free. Sometimes the merchant delivered one order in separate packages and £2 for each package seems a bit too much.
Niels
11 February 2016
DHL Express Worldwide
Hi Niels,<br/>That's great to hear.<br/>Cheers,<br/>Janet.
N
Excellent service
Phill
11 February 2016
DHL Express Worldwide
P
Posted quickly, responded to emails quickly and were a pleasure to deal with. The only downside was the lack of a budget shipping option. The cheapest is express international courier which is a little pricey, but UK to Australia in three days was worth it.
Philip
11 February 2016
TNT Economy Express
Many thanks for the feedback. I'm glad the service worked well without any problems. We frequently push our couriers for reduced pricing and try our very best to keep prices as low as possible.<br/>Thanks again for getting in touch.<br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
P
Too expensive shipping cost. Otherwise, all worked perfect. Really hope they can reduse their ratings.
Kristen
10 February 2016
DPD Classic
Hi Kristen,<br/><br/>That's exactly what we aim for so we're really pleased to hear that.<br/>Have a great week!<br/><br/>Kind Regards,<br/>Janet.
K
Excellent and really fast service.
Serge Laroche
10 February 2016
UPS Express Saver
Hi Serge,<br/><br/>We really appreciate that - thank you for letting us know.<br/>Have a great week!<br/><br/>Kind Regards,<br/>Janet.
SL
First time I used this service, I would recommend this to my friends !
Pierre Endrizzi
10 February 2016
DPD Classic
Many thanks for your feedback. We try to provide the best value we can for the services we offer. It's always worth contacting us at info@forward2me.com to understand what options you have for shipping and to see if any further savings can be made. If you should have any questions please feel free to contact us.<br/>Kind regards,<br/><br/>Nigel Kelsall<br/>Operations Manager
PE
Reexpédition beaucoup trop cher !
Ken
09 February 2016
DHL Express Worldwide
Hi,<br/><br/>That's exactly what we aim to do - thank you for letting us know.<br/>We look forward to taking care of more parcels for you very soon.<br/><br/>Kind Regards,<br/>Janet.
K
Superfast, no hassle
Recommended service
Recommended service
Julie Edgerton
09 February 2016
DHL Express Worldwide
Hi,<br/><br/>That's great to hear - thank you for letting us know.<br/><br/>Kind Regards,<br/>Janet.
JE
Quick, efficient
Ahmed
09 February 2016
DHL Express Worldwide
Hi,<br/><br/>Thank you for letting us know - that's great to hear.<br/><br/>Kind Regards,<br/>Janet.
A
I like the way of everything they got
Keith
09 February 2016
DHL Express Worldwide
Hi Keith,<br/><br/>Thank you for your recommendation - we're really pleased that you like our service.<br/><br/>Kind Regards,<br/>Janet
K
Excellent service and highly recommneded.
AH
09 February 2016
DHL Express Worldwide
Hi,<br/><br/>That's really good to hear - this is exactly what we aim to do.<br/>Thank you for your feedback.<br/><br/>Kind Regards,<br/>Janet.
A
exactly what they say they do..super easy process and super efficient
AU user
09 February 2016
DHL Express Worldwide
Hi,<br/><br/>Thank you for your kind comments - we appreciate you taking the time to feedback to us.<br/><br/>Kind Regards,<br/>Janet.
AU
Extremely prompt in replying to question about changes of address, as well as charges.
MG
09 February 2016
DHL Express Worldwide
Hi,<br/><br/>Many thanks for your kind comments - we aim to please.<br/>We look forward to taking care of your parcels again very soon.<br/>In the meantime have a great day.<br/><br/>Kind Regards,<br/>Janet.
M
I was blown away by the amazing service. The customer service rep that helped me with a question I had was excellent. The process was so simple, and they shipped immediately after I had paid for the shipping. I am so glad I came across this company and will be using this service in the future. I will also recommend this company. Amazing overall! Thank you! Very happy customer.
Greg Evansky
07 February 2016
DHL Express Worldwide
Hi,<br/><br/>Many thanks for letting us know that you are pleased with what we do.<br/>Happy to help.<br/><br/>Kind Regards,<br/>Janet.
GE
At first I was skeptical about using a service like this. I wanted a faucet that is made in UK, but is no longer being imported in the United States. All the places that had what I needed do not ship to the US. Enter Forward2Me with a UK address tailored for me. The shipping rates were reasonable and DHL actually delivered my package 2 days earlier than expected. Forward2Me is legit!
Paul
07 February 2016
DHL Economy Select
P
The service is pretty straightforward.
I bought a device on amazon.co.uk, it was delivered to forward2me, I was notified by the email. In about a week I ordered a delivery to Zurich on Saturday; the device was delivered on Thursday morning. It's package was conveniently wrapped in another package, which was marked "Fragile".
The main downsides so far:
* The delivery claimed to take 3 business days; the package was delivered on the 4th in the morninh.
* The price of the delivery, in my opinion, was a bit high.
I bought a device on amazon.co.uk, it was delivered to forward2me, I was notified by the email. In about a week I ordered a delivery to Zurich on Saturday; the device was delivered on Thursday morning. It's package was conveniently wrapped in another package, which was marked "Fragile".
The main downsides so far:
* The delivery claimed to take 3 business days; the package was delivered on the 4th in the morninh.
* The price of the delivery, in my opinion, was a bit high.
Hairos Izham
07 February 2016
DHL Express Worldwide
Hi,<br/><br/>That's great to hear - we do our very best to provide an excellent service for you.<br/>It's good to know that we're getting it right.<br/><br/>Thank you<br/>Janet.
HI
Reliable, affordable and fast. Excellent customer service response.
John
06 February 2016
DHL Economy Select
J
The shipment went well, but I 'm not sure why they pack into a box that is twice as big as the goods.
Hi,<br/>Thank you for your feedback - appreciated!<br/><br/>We do offer a combine and repack service - (we reduce your packages to as small a size as possible). It is only recommended by the system if it estimate there will be an overall cost saving for you. Sometimes even if there is space in the box there is no saving because the size is already below a certain threshold..<br/>Hope this helps for your next shipment but please do contact customer services if you have any questions when it's time to ship.<br/>Have a great weekend.<br/>Kind Regards,<br/>Janet.
Martijn de Jong
06 February 2016
DHL Economy Select
Hi,<br/><br/>Really pleased to hear that our service worked well for you.<br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet.
MDJ
First time use, excellent and fast service
Ronald
06 February 2016
DHL Economy Select
Hi,<br/><br/>That's great to hear - thank you for letting us know.<br/><br/>Kind Regards,<br/>Janet.
R
Excellent!
Pascal Inard
06 February 2016
DHL Express Worldwide
Hi,<br/><br/>Thank you for taking the time to provide feedback - it's really important to us.<br/>Great to hear that you're happy with the service.<br/><br/>Kind Regards,<br/>Janet.
PI
excellent service
hideaki
06 February 2016
DHL Express Worldwide
Hi,<br/><br/>That's great to hear - thank you for letting us know.<br/><br/>Kind Regards,<br/>Janet.
H
Very fast shipping!!!!!!
Irina Oudatchina
06 February 2016
UPS Standard Single
Hi,<br/><br/>Thank you for letting us know - I'll pass your kind comments on to the team.<br/><br/>Kind Regards,<br/>Janet.
IO
Guys, you did everything perfectly, thank you tons!
Marcio
05 February 2016
DHL Express Worldwide
M
Totally reliable! Tracked since postage until to the residence. The cost is a little expensive but it is worth.
Kumaran Yogaranandan
05 February 2016
Untracked Budget
Hi,<br/><br/>That's what we aim for so thank you for letting us know that we achieved it.<br/>Thank you for taking the time to feedback to us.<br/><br/>Kind Regards,<br/>Janet.
KY
Fast and efficient service
ROBERT DE RIDDER
05 February 2016
DHL Express Worldwide
Hi Robert,<br/>Thank you - we appreciate your kind comments.<br/>Have a great weekend.<br/>Kind Regards,<br/>Janet.
RDR
Always a great and efficient service from forward2me. I've been a customer for a while now and cannot recommend them enough
Neil Kimber
05 February 2016
DHL Express Worldwide
Hi Neil,<br/>We appreciate you taking the time to feedback to us.<br/>We do our very best to provide the exact service that you talk about here so looks like we've got it right for you - really pleased to hear.<br/>Thanks for your kind comments.<br/>Kind Regards,<br/>Janet.
NK
Seamless and very prompt. Received my item in Australia from the UK in just a few days from an eBay seller than wouldn't freight internationally. Ability to monitor progress was re-assuring. 10/10 in my books.
Fiona Lagrenade
05 February 2016
DHL Express Worldwide
FL
The service was great. I received my parcel in a matter of days. The moment they received my parcel I was informed and the moment it was dispatched I was informed. Feedback is very good. However I found the DHL charges a bit high. Is there another postage method that is cheaper even though it takes a bit longer?
Scott Wallestad
04 February 2016
DHL Express Worldwide
Hi Scott,<br/><br/>That's really good to hear - I'll pass your comments on to the team.<br/>We look forward to taking care of more parcels for you soon.<br/><br/>Kind Regards,<br/>Janet.
SW
Great communication and quick shipping. Would use again in the future.