Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Scott Bull
08 April 2016
DHL Express Worldwide
SB
The package I bought online and sent to Forward2Me was returned to sender even though I entered the exact address I was provided with. I ended up having to get it resent using this format, which I figured out myself, as customer support didn't have any suggestions:
Name Name
York House (Box #12345)
Green Lane West,
Preston,
Lancashire,
PR3 1PR
(The provided address uses '12345 York House' as the second line, which seemed to be the issue.)
I understand that this is kinda the Post Office's fault, but it seems like a very basic issue that should be ironed out with the local post office. Once Forward2Me actually received and reshipped the package I had it within 48 hours, so no complaints about that.
Name Name
York House (Box #12345)
Green Lane West,
Preston,
Lancashire,
PR3 1PR
(The provided address uses '12345 York House' as the second line, which seemed to be the issue.)
I understand that this is kinda the Post Office's fault, but it seems like a very basic issue that should be ironed out with the local post office. Once Forward2Me actually received and reshipped the package I had it within 48 hours, so no complaints about that.
Ngieng
08 April 2016
DHL Express Worldwide
N
Once item has arrived at their warehouse, it is updated promptly. After payment was made to them, shipping was within that day and arrived at my doorstep within 2 days. Efficient and safe to put them as a third party shipping company.
Matti Kääriäinen
08 April 2016
DHL Economy Select
MK
No hassle, everything as expected, reasonable pricing.
Adam
08 April 2016
DHL Express Worldwide
A
Nothing but positive things to say about Forward2Me. Been using their services for a while and they always provide excellent customer service and fast shipping time. I would definitely recommend them to anyone looking for a forwarding service. Keep doing great things and helping shopper around the world!
Per Gradin
07 April 2016
DHL Economy Select
PG
Jag är mycket nöjd med Företagets service och transportkostnaden. Kan varmt rekommendera deras tjänster. Det som är bra är att man kan använda tjänsten för att handla från företag i Storbritannien som inte skickar internationellt.
robert sedlock
07 April 2016
DHL Express Worldwide
RS
Package arrived a day early
Hi,
That's great to hear - thank you for letting us know.
Have a great week.
Kind Regards,
Janet.
That's great to hear - thank you for letting us know.
Have a great week.
Kind Regards,
Janet.
Benjamin
07 April 2016
DHL Economy Select
B
Very quick and efficient service. Not cheap, but very organised and easy to use. I will use this service again! Thanks.
Leena Durrani
06 April 2016
DHL Express Worldwide
LD
I'm so happy with this purchase. I got a 4ct tennis bracelet and it's really beautiful. Johnathan and Tom were in close contact via email and phone throughout the buying process. the bracelet is really high quality, well made and very sparkly. Would definitely recommend anyone who wants to buy a bracelet buy it at diamond bracelets.
Hi,
<br/>
Many thanks for taking the time to leave your feedback, it's important to us.
<br/>
I'm really pleased to hear that you like your bracelet and the quality of service that you have experienced has been good.
Enjoy wearing your bracelet and we look forward to helping you out again very soon...
<br/>
Kind Regards,
Janet.
<br/>
<br/>
Many thanks for taking the time to leave your feedback, it's important to us.
<br/>
I'm really pleased to hear that you like your bracelet and the quality of service that you have experienced has been good.
Enjoy wearing your bracelet and we look forward to helping you out again very soon...
<br/>
Kind Regards,
Janet.
<br/>
Unverified Customer
06 April 2016
Unknown Shipment Details
Very good services and relay fast delivery. Very fast communication.
Hi,
<br/>
That's really great to hear - it's exactly what we aim for so thank you for letting us know.
Have a great day.
<br/>
Kind Regards,
Janet.
<br/>
That's really great to hear - it's exactly what we aim for so thank you for letting us know.
Have a great day.
<br/>
Kind Regards,
Janet.
Maeve
06 April 2016
DHL Economy Select
Hi,
<br/>
That's good to hear - thank you so much for letting us know.
<br/>
Kind Regards,.
Janet.
<br/>
That's good to hear - thank you so much for letting us know.
<br/>
Kind Regards,.
Janet.
M
Excellent, reliable and easy to use service
Anthony
06 April 2016
UPS Express Saver
A
Always fast and top notch service. I order from vendors on eBay UK. Must will not ship to the U.S. But forward2me solves all of my problems.
Hi,
<br/>
That's really good to hear that we are not only providing a good service but solving a problem for you too.
We look forward to continuing to support your ebay purchases.
<br/>
Many thanks,
Janet.
<br/>
That's really good to hear that we are not only providing a good service but solving a problem for you too.
We look forward to continuing to support your ebay purchases.
<br/>
Many thanks,
Janet.
Kirstin Smith
06 April 2016
DHL Express Worldwide
KS
Let me know as soon as the items had reached them, fast shipping, would definitely use again.
Ciprian
06 April 2016
DHL Express Worldwide
C
Smooth and swift. Excellent service. I would recommend you though to find some cheaper transportation alternatives or maybe raise the value for which goods are allowed for the untracked delivery option
Richard Walker
06 April 2016
UPS Express Saver
RW
Great and trust worthy service will use time and time again.
charles
06 April 2016
Untracked Budget
C
No problems at all. Great service!
Shelley
05 April 2016
DHL Express Worldwide
S
What a wonderful service this company provides. I wanted something that I could not order from the US. They placed the order for me and sent it out. Once it was received by them, I had it in two days. Thank you so much. I highly recommend Forward2Me
Ashley
05 April 2016
DHL Express Worldwide
A
The best forwarding company by far! Don't go with anyone else this company is the real deal. The customer service is top notch and answers all your questions quickly and professionally. I will definitely be using this company again in the future!
Scott Wallestad
05 April 2016
DHL Express Worldwide
SW
Great job. Would use again.
Tamara Findlay
05 April 2016
DHL Express Worldwide
TF
postage from uk is expensive in general - wish we could find a cheaper deal!
but the service is great - great communication and so easy
but the service is great - great communication and so easy
Max Volkmer
05 April 2016
DHL Economy Select
MV
Excellent and fast service.
Dmitry
05 April 2016
DHL Express Worldwide
D
I ordered the new Ipad Pro from Apple UK and used forward2me as an intermediary for the first time. Initially I had some concerns about how it is going to work but the transaction was absolutely seamless at every stage.
Angela
04 April 2016
DHL Express Worldwide
A
They were quick and there was no hassle at all.
Nelson Spivey
04 April 2016
DHL Express Worldwide
NS
I wish every company that I worked with was as simple and easy to use as forward 2 me. I have shipped numerous boxes of amazon customer returned inventory back to me and never had a mistake yet.
Its effortless to get multiple packages back from the UK to the USA every shipment. All boxed and bundled together. The consolidation fees and the shipping fees are more than reasonable even with a hazmat charge on there because of the cell phone batteries. Just a single hazmat fee is needed for the whole shipment.
My emails get replied to in a matter of hours with someone on the other end who has a brain and knows whats going on and who has the power to fix whatever problem I have.
I will keep using them for years and years.
Its effortless to get multiple packages back from the UK to the USA every shipment. All boxed and bundled together. The consolidation fees and the shipping fees are more than reasonable even with a hazmat charge on there because of the cell phone batteries. Just a single hazmat fee is needed for the whole shipment.
My emails get replied to in a matter of hours with someone on the other end who has a brain and knows whats going on and who has the power to fix whatever problem I have.
I will keep using them for years and years.
Beki
04 April 2016
DHL Express Worldwide
B
Once again an excellent service. Forward2me are quick to respond and quick to action requests. I am a frequent customer and they have never let me down. On this occasion the item was with me in 3 working days as promised. The item was fragile and arrived in good condition. I am very happy.
Manny Kaiafas
04 April 2016
DHL Express Worldwide
MK
Everything was delivered on time and in great condition. One of the items was described as a scarf rather than a pack of cards so just need to be careful just in case there needed to be a follow up on a missing item or for any other reason concerning customs. Other than that, I have used F2M in the past and will continue to use them ongoing. Thanks again.
Stagi
03 April 2016
DHL Express Worldwide
S
Ottimo!!!!!
abeer
03 April 2016
DHL Express Worldwide
A
It was quick and easy to use but there was not enough options for delivery and their prices were all hight
Marvin Russell
02 April 2016
DHL Express Worldwide
MR
This service was really professional speedy and also secure and comfortable to use and I recommend forward2me.com to ppl already before I've even written this review
Gianmaria
02 April 2016
DHL Express Worldwide
G
Absolutely perfect! Less than one day between UK and Italy ! Wonderful assistance and services!
Mark Sheriff
02 April 2016
DHL Express Worldwide
MS
The service is easy to use and speedy but you do pay for the privilege and the exchange rate would make me think before using again
Marina
02 April 2016
DHL Express Worldwide
M
Everything was easy to do and service is good. My only wish is that postage was less costly! We really cop high rates here in Australia.
Abdulrahman
02 April 2016
DHL Express Worldwide
A
Highly recommend
very fast shipping didn't really expect it to be that fast
im surely will recommend it to my friends and family members
thank you forward2me staff for this high quality job , keep up the good work
very fast shipping didn't really expect it to be that fast
im surely will recommend it to my friends and family members
thank you forward2me staff for this high quality job , keep up the good work
sarah
01 April 2016
UPS Standard Single
S
speedy service. good customer care, spoke to a nice and helpful person on the phone who was happy to answer questions about my order.
John
01 April 2016
UPS Express Saver
J
First time I have used this service and it will not be the last. Posted on Tuesday arrived at my door in Cyprus on Wednesday. Price was excellent and was actually cheaper than the service I used to use, and I had to drop off the items with that one.
Andrej
01 April 2016
DHL Economy Select
A
They were very fast to forward my package internationally.
Ryan
01 April 2016
DHL Express Worldwide
R
Fast service and shipping, recommended to use in less than less than 48hours package was shipped from the original UK company via forward2me, right to my door step
Calvin Chang
01 April 2016
DHL Express Worldwide
CC
The customer service was outstanding. I will recommend to others.
TOMMY
01 April 2016
UPS Standard Single
T
vERY GOOD CLEAN AND FAST
Bradley
31 March 2016
DHL Express Worldwide
B
Quick, professional service as always. My item arrived at forward2me in an envelope, and the staff boxed it to give it additional protection. Always appreciate the thoughtful care they take to ensure that my items are not damaged. Thank you very much!
Karin
31 March 2016
DHL Economy Select
K
Always quick and reliable, as well as personal service if necessary.
Michele
31 March 2016
DHL Express Worldwide
M
Reliable and fast, their one day delivery service took less than 24h from when my package was delivered to them and when it arrived at my doorstep.
KCCREEK
31 March 2016
DHL Express Worldwide
K
Parcel arrived in 2 business days as promised by the company, which is exceptional. They also provide you with a list of couriers with comparison prices, which made it quite easy for me to choose the most economical one. I highly recommend this service and will definitely continue to use it
Laurent Younes
31 March 2016
DHL Economy Select
LY
Excellent service, punctual
Nikos
31 March 2016
UPS Standard Single
N
Superb service again. Flawless procedure, people you can definitely rely on. Thank you!
Elaine
31 March 2016
DHL Express Worldwide
E
Purchasing the item I wanted was so easy with forward2me. The site was easy to navigate and well laid out. I was able to put my transaction through with ease. The transaction costs were fair and there were no hidden fees. My item was shipped quickly. Overall, I couldn't be happier with the service I received and would definitely recommend the company to my family and friends.
Charlie Graham
30 March 2016
DHL Economy Select
CG
As always good service.
Sandra
30 March 2016
DHL Economy Select
S
Cannot rate the service highly enough. Wish I'd found them years ago and saved myself a lot of time, trouble and money. Will definately use them again.
Ivana
30 March 2016
DHL Express Worldwide
I
Actually surprised how efficient this turned out to be. Really happy with the service!
GRIGORIOS MIKROULIS
29 March 2016
DHL Economy Select
GM
ΕΠΑΓΓΕΛΜΑΤΙΚΗ,ΓΡΗΓΟΡΗ, ΑΞΙΟΠΙΣΤΗ.
Robert Ernst
29 March 2016
DPD Classic
RE
I'd have liked to rate it somewhere between good and bad (say satisfactory), but went for "good" in the end, as "poor" would have been unfair.
I went for an early Sainsbury delivery slot (08.00-09.00) to try and make sure the goods were forwarded on the same day (had some time-sensitive foodstuffs), but it was late afternoon before I got the email requesting payment, by which time I was out and couldn't pay until I got back home. The result was that the goods weren't despatched until the next day.
This is the second time I've had this problem.
If you're now too busy to turn the goods around as quickly as you used to, it would help to have the facility to pre-pay a payment on account, with a standing instruction to ship by (say) DPD Classic, as is always the case for me.
I went for an early Sainsbury delivery slot (08.00-09.00) to try and make sure the goods were forwarded on the same day (had some time-sensitive foodstuffs), but it was late afternoon before I got the email requesting payment, by which time I was out and couldn't pay until I got back home. The result was that the goods weren't despatched until the next day.
This is the second time I've had this problem.
If you're now too busy to turn the goods around as quickly as you used to, it would help to have the facility to pre-pay a payment on account, with a standing instruction to ship by (say) DPD Classic, as is always the case for me.
It's good to see that everything else with the service went smoothly. Thanks again for bringing this to my attention.
Kind regards,
<br/>
Nigel Kelsall
Operations Manager