customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Raymond
26 May 2016
UPS Express Saver
R
Good service
Noel Cunniss
26 May 2016
DHL Economy Select
NC
Super fast professional service
Anis Bishara
25 May 2016
DHL Express Worldwide
AB
Service was excellent for the most part, I would use it again and recommend it to others, but there was one thing that I wish they would improve.
While I received an e-mail saying "Payment Required" for them to place my order, and while every part of the process was fast when it was started, I did not receive an e-mail to say that they received my package so that I could decide what to do with it. As a result, the package remained in their storage a needless 7-8 days longer than required, resulting in me missing the opportunity to give it as a present to someone on the planned date.
While I received an e-mail saying "Payment Required" for them to place my order, and while every part of the process was fast when it was started, I did not receive an e-mail to say that they received my package so that I could decide what to do with it. As a result, the package remained in their storage a needless 7-8 days longer than required, resulting in me missing the opportunity to give it as a present to someone on the planned date.
Nathan Cooper
25 May 2016
DHL Express Worldwide
NC
forward2me supplied swift and intuitive services with brilliant ease of access. I was often informed, and kept in the loop every step of the way. I never felt international shipping anxiety with the constant reassurance I received from forward2me updates.
I will definitely be using this system for any of my future international shipping needs.
I will definitely be using this system for any of my future international shipping needs.
Nance
25 May 2016
DHL Express Worldwide
N
Best company ever. They are fast, efficient, and I have never had any merchandise arrive damaged. I am very pleased that I chose Forward2me for my overseas shipping arrangements. This is the only Freight forwarding company I would use. It is an excellent company.
Unverified Customer
25 May 2016
Unknown Shipment Details
Fantastic service. Had a complicated case - part of goods were damaged in transit and forward2me helped to get a replacement for the damaged parts from a seller, as well as get a refund from a courier service.
Serge Aptekman
25 May 2016
UPS Standard Single
SA
Excellent service thank you.
Walter
25 May 2016
DHL Economy Select
W
I've used Forward2me services 7 times and keep using them mainly for Amazon orders and Ebay stuff. Great, quick, very good communication, exactly what I need. My only regret is, for hazardous material, there should be an option for road courrier in order to avoid the additional cost.
Manuela
25 May 2016
DHL Economy Select
M
Excellent and fast communication. If you think that the service is quite expensive - well, that's just wrong. Shipment itself it's quite expensive which you can choose by yourself from given choices (fast, regular, DHL or whatever). So, it's up to you.
Definitely a helpful, pleasant and professional team! Good job, guys&girls!
Will use it again when needed?
Definitely a helpful, pleasant and professional team! Good job, guys&girls!
Will use it again when needed?
christian
25 May 2016
DHL Economy Select
C
very very affordable and safe. recommended
Nigel Howarth
25 May 2016
DHL Express Worldwide
NH
Initially I was wary of using a forwarding company as I'd read many negative reviews. Unfortunately I had no choice as the company I deal with in the UK stopped shipping it goods overseas.
I am very pleased with the service provided by forward2me - it was very easy to sign up and the goods I ordered arrived safely within a few days. It was also good to get tracking information.
I will certainly be using forward2me in the future and have no hesitation in recommending their service to others.
I am very pleased with the service provided by forward2me - it was very easy to sign up and the goods I ordered arrived safely within a few days. It was also good to get tracking information.
I will certainly be using forward2me in the future and have no hesitation in recommending their service to others.
Paul Commerford
24 May 2016
TNT Express Non-Docs
PC
Reliable and efficient as usual.
andrew
24 May 2016
DHL Express Worldwide
A
great pricing and fast shipping to australia.
i can highly recommend and will definitely use again.
i can highly recommend and will definitely use again.
Kristal
24 May 2016
DHL Express Worldwide
K
This was my first time using a forwarding service, but I was very pleased with the experience. I had a question about whether or not a small charm counted as "precious metals" and would therefore be forbidden, but I received a quick reply letting me know that this was fine to ship. I also wasn't very familiar with the UK address format, but I watched a few of the videos that showed how to enter the address on different UK websites until I felt comfortable with it. After I placed my order, my package was received by forward2me within a few days. Once I selected my shipping option, they got the order sent out to me the same day. I had no problems at all and received the item I wanted.
Peter
23 May 2016
DHL Domestic Express
P
*This was a returns delivery.
Efficient as ever. Charges for returning the parcel to seller was acceptable.
Side Note: more options (Eg. Slower speed but lower cost) for international forward shipment should be available (Parcel was returned for refund because international shipment charge quoted was extremely high)
Efficient as ever. Charges for returning the parcel to seller was acceptable.
Side Note: more options (Eg. Slower speed but lower cost) for international forward shipment should be available (Parcel was returned for refund because international shipment charge quoted was extremely high)
Sonny
22 May 2016
DPD Classic
S
Great! Package arrived with no problems*****
Richard
22 May 2016
DHL Express Worldwide
R
No matter the items, it's handled with care and support is brilliant A++++++ thank you very much!!!
Joanne
22 May 2016
DHL Express Worldwide
J
Quick, easy and top quality service. Will only ever use Forward2Me for international shipping.
Elena
21 May 2016
DHL Economy Select
E
Superb as usual, efficient and personal. Can't recommend more highly really.
Jutta Wagner
21 May 2016
DHL Express Worldwide
JW
Fast delivery (over 20 GBP only express mail)!
Panayiotis Varnava
21 May 2016
DHL Express Worldwide
PV
Good service as usual but a bit expensive option with tracking
Katharina
21 May 2016
UPS Standard Single
K
Very kind and excellent Service! Fast forwarding - that was Not my Last Job for you. Absolutely satisfying.
Panagiotis
20 May 2016
DHL Express Worldwide
P
quick, efficient & reliable
Oscar
20 May 2016
DPD Classic
O
Perfect. Highly recommended! Well packed, swiftly processed and delivered!
Pedro Almeida
20 May 2016
UPS Express Saver
PA
Excelent communication and very fast package processing.
Mateusz
20 May 2016
DHL Economy Select
M
I am highly satisfied with the service, which was fast and reliable.
Tamer
20 May 2016
DHL Express Worldwide
T
It is a good service and an excellent service support
Regards
Regards
Laurie
19 May 2016
DHL Express Worldwide
L
kept me informed ... packaged the antique trunk properly for shipping overseas to Canada from UK
... arrived in excellent condition ...
... arrived in excellent condition ...
Leen Cautereels
19 May 2016
DHL Economy Select
LC
++
Bart
18 May 2016
DHL Express Worldwide
B
Not much can be said. The product has been delivered in one piece and on time. Exactly like forward2me promises.
Hi,
<br/>
That's great to hear - thank you for letting us know.
<br/>
Best Regards,
Janet.
<br/>
That's great to hear - thank you for letting us know.
<br/>
Best Regards,
Janet.
Margot
18 May 2016
TNT Economy Express
M
would use this service again and recommend it to others. the site is easy to use, also received excellent support on the phone. Prompt, efficient and cost effective.
Hi,
<br/>
That's great to hear, thank you for letting us know.
This is exactly what we aim for so it's good to hear that we're getting it right.
Have a great week.
<br/>
Kind Regards,
Janet.
<br/>
That's great to hear, thank you for letting us know.
This is exactly what we aim for so it's good to hear that we're getting it right.
Have a great week.
<br/>
Kind Regards,
Janet.
Muhammad
18 May 2016
DHL Express Worldwide
M
Nothing new, you are the best as always!
Hi,
<br/>
Thank you - appreciated!
Have a great week.
<br/>
Kind Regards,
Janet.
<br/>
Thank you - appreciated!
Have a great week.
<br/>
Kind Regards,
Janet.
Anthony Dimitriou
18 May 2016
DHL Express Worldwide
AD
Very fast turnaround. Received the package much quicker than traditional methods. UK shopping is now much easier!
Hi,
<br/>
That's really good to hear. We're pleased that you enjoyed the experience.
<br/>
Kind Regards,
Janet.
<br/>
That's really good to hear. We're pleased that you enjoyed the experience.
<br/>
Kind Regards,
Janet.
Louise Hills
18 May 2016
DHL Economy Select
LH
Good service but delivery costs are quite high.
Jared
18 May 2016
UPS Express Saver
J
Very good work done by all to get these tickets to me. Thanks very much. Special commendation to Liga Maleja on her work to help me track down the tickets. Best wishes!
Hi,
<br/>
Thank you for your kind words.
I'll ensure that Liga sees this.
<br/>
Have a great week and we hope you enjoy your concert.
<br/>
Best Regards,
Janet.
<br/>
Thank you for your kind words.
I'll ensure that Liga sees this.
<br/>
Have a great week and we hope you enjoy your concert.
<br/>
Best Regards,
Janet.
Antonio
17 May 2016
DHL Economy Select
A
Very convenient service and very well organized.
Hi,
<br/>
Glad you enjoyed the experience.
We look forward to working with you again soon.
<br/>
Kind Regards,
Janet.
<br/>
Glad you enjoyed the experience.
We look forward to working with you again soon.
<br/>
Kind Regards,
Janet.
Maria
17 May 2016
DHL Express Worldwide
M
Fast and convinient. Maybe not so cheap, but worth it. Used this service twice, and can say that I am satisfied. Would highly recommend.
Sixbells
17 May 2016
DHL Express Worldwide
S
This is a great service. Fast, reliable and good value.
Hi,
<br/>
That's really good to hear - thank you for letting us know.
<br/>
Kind Regards,
Janet.
<br/>
That's really good to hear - thank you for letting us know.
<br/>
Kind Regards,
Janet.
Jose Choy
17 May 2016
DHL Express Worldwide
JC
You used the same box as amazon, it was a bit tight, be aware that electronic parts are delicate items. The online system to repack the delivery is very convenient.
Nurul
17 May 2016
DHL Express Worldwide
N
I never thought I would have such a great service from a forwarder. As long I know, and after use plenty service from overseas, many forwarder will update incoming packages within 1-2 business days. But forward2me did great jobs! They usually update incoming package and ship in the same day after I make payment. If you have any problems, their staffs will pay attention and solve it within few hours. Five stars speed, service, and satisfaction. I hope they will open branch for forwarder to shop from USA too :D
Hi,
<br/>
Thank you for taking the time to feedback to us.
We are continuously striving to improve and refine things so it's lovely to hear when we are getting it right.
I will ensure that the team see this - they will appreciate it as they work hard to achieve the outcome that you describe.
Thank you once again.
<br/>
Kind Regards,
Janet.
<br/>
Thank you for taking the time to feedback to us.
We are continuously striving to improve and refine things so it's lovely to hear when we are getting it right.
I will ensure that the team see this - they will appreciate it as they work hard to achieve the outcome that you describe.
Thank you once again.
<br/>
Kind Regards,
Janet.
Michelle Johnstone
16 May 2016
DHL Express Worldwide
MJ
Great service, good communication, super fast delivery but found the delivery fee quite expensive
R
15 May 2016
DHL Economy Select
R
EN: *easy registration *fast information about now shipment *super fast shipment after payment -would be great to have more forward options (cheaper)
DE: einfache registriertung, schnelle Information über eine neue Sendung, sehr schneller Versand nach Zahlung -eine günstigere Weiterleitungsoption würde großartig sein
DE: einfache registriertung, schnelle Information über eine neue Sendung, sehr schneller Versand nach Zahlung -eine günstigere Weiterleitungsoption würde großartig sein
Cristian
15 May 2016
DPD Classic
C
Really good service. Received my parcel really in short time, i used the service ''combine and repack'', all my merchandise was really nice packed. I will strongly recommend their services to all my friends.
Hi,
<br/>
That's really good news - thank you so much.
Have a great week.
<br/>
Kind Regards,
Janet.
<br/>
That's really good news - thank you so much.
Have a great week.
<br/>
Kind Regards,
Janet.
Hanaa
15 May 2016
UPS Express Saver
H
I was given a choice between DHL and UPS and I chosed UPD although it was more expensive because it was mentioned that I will recieve the package in 2 days but DHL the cheaper in 6 days.
But, I recieved the package in 6 days. I was misslead by the provided information.
But, I recieved the package in 6 days. I was misslead by the provided information.
Trond
14 May 2016
DHL Economy Select
T
Quick and efficient delivery. Easy to use.
Anastasia Daskalaki
14 May 2016
DHL Express Worldwide
AD
Service as promised
Tim
14 May 2016
DHL Express Worldwide
T
One of the best forwarding services I've ever used.
Sarah
13 May 2016
DHL Express Worldwide
S
Forward2me is absolutely fantastic! They were efficient, prompt, and highly courteous.
Hi,
<br/>
Thank you for your kind words and taking the time to tell us. It's appreciated.
We look forward to taking care of more parcels for you in the near future.
<br/>
Kind Regards,
Janet.
<br/>
Thank you for your kind words and taking the time to tell us. It's appreciated.
We look forward to taking care of more parcels for you in the near future.
<br/>
Kind Regards,
Janet.
Eric
12 May 2016
DHL Express Worldwide
E
Your communication and quick turnaround is amazing. The only thing that keeps me from providing an excellent rating is I had two boxes could have been shipped separately. This would have allowed me to avoid import taxation as we have a limit of $800 USD per shipment. These two boxes each had invoices, so they did not need to be sent together. I was not aware of this.
John Stanning
12 May 2016
DHL Express Worldwide
JS
Very prompt and efficient service.