Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
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Steve
17 June 2016
DHL Express Worldwide
S
Absolutely fantastic service, really impressed. Easy to use, VERY fast delivery... Great business guys.
Kaspar
16 June 2016
DHL Express Worldwide
K
Transaction was easy and swift.
Szilveszter Molnar
16 June 2016
DHL Express Worldwide
SM
I'm using forward2me for about 2 years now and I always had positive experience. They send out timely notifications about anything that's happening with the package, and in general you have the feeling that you are dealing with a professional team.
I really like them.
I really like them.
Filip
16 June 2016
DHL Economy Select
F
pro: friendly and swift customer service
neg: expensive repacking fee! and in fact the goods are not repacked, they are just put together in 1 package(what repacking cost is there?). It is not financially interesting to have several (cheaper)purchases send here and have it shipped in 1 package. if your purchase is 2 or 3 pounds , the "repacking" exceeds the value of the actual item. interesting would be to have a fridge and a freezer unit (for instance) and pay 3 pounds repacking fee!
neg: expensive repacking fee! and in fact the goods are not repacked, they are just put together in 1 package(what repacking cost is there?). It is not financially interesting to have several (cheaper)purchases send here and have it shipped in 1 package. if your purchase is 2 or 3 pounds , the "repacking" exceeds the value of the actual item. interesting would be to have a fridge and a freezer unit (for instance) and pay 3 pounds repacking fee!
Many thanks for feedback. I'm glad to see that your customers services experience was up to our usual high standards, we appreciate the positive comments.
Our combine and repack service is there to reduce the overall volume and therefore shipping cost and also to avoid the possibility of smaller packages being lost in transit.
In this case I understand that you feel we did not remove enough packing material to reduce the volume. I'd appreciate if you can please contact me at info@forward2me.com so I can understand more clearly and make sure we address your requirements in the future.
I look forward to hearing from you soon.
<br/>
Kind regards,
Nigel Kelsall
Operations Manager
<br/>
Our combine and repack service is there to reduce the overall volume and therefore shipping cost and also to avoid the possibility of smaller packages being lost in transit.
In this case I understand that you feel we did not remove enough packing material to reduce the volume. I'd appreciate if you can please contact me at info@forward2me.com so I can understand more clearly and make sure we address your requirements in the future.
I look forward to hearing from you soon.
<br/>
Kind regards,
Nigel Kelsall
Operations Manager
<br/>
Ryan
16 June 2016
DHL Express Worldwide
R
I was notified promptly when my items were received by forward2me, paying for shipment to the US was simple, and afterward I received everything soon, in perfect condition.
Sarah
15 June 2016
DHL Express Worldwide
S
Great service, and well packaged.
Only thing is the shipping is pretty steep to Syd Aus
Only thing is the shipping is pretty steep to Syd Aus
Petter Jakobsen
15 June 2016
UPS Standard Single
PJ
Fast shipping, and good communication.
Sarji
15 June 2016
DHL Express Worldwide
S
Good service, I like Forward2me
shamina singh
15 June 2016
UPS Express Saver
SS
Hi I found your service to be excellent especially Liga, she guided me through the process and her response time was excellent
Lucy Wilson
15 June 2016
DHL Express Worldwide
LW
I thought the service was expensive for what was involved.
I had only one package and when I assessed the sending options, they were super expensive, and they were only cheaper if I opted for Forward2Me to repack/combine my ONE small parcel for 2 pounds and then the postage options were cheaper which doesn't make logical sense. I felt a bit deceived by this to be honest.
I had only one package and when I assessed the sending options, they were super expensive, and they were only cheaper if I opted for Forward2Me to repack/combine my ONE small parcel for 2 pounds and then the postage options were cheaper which doesn't make logical sense. I felt a bit deceived by this to be honest.
Sharmaine
14 June 2016
DHL Express Worldwide
S
Very quick and timely
Janice
12 June 2016
UPS Express Saver
J
Absolutely amazing service. I frequently fall in love with UK based products that do not ship to the US. Forward2Me (F2M) makes ownership a breeze. I placed an order for an infant sleeping dock last week directly with the company using the address F2M provided. Within hours of the original tracking number showing delivered, F2M sent me an email with ship-to-US quotes. My baby's dock delivered within 2 days as promised. I would definitely use them again! Thank you.
Hi,
<br/>
That's really great to hear - thank you so much for letting us know.
<br/>
Kind Regards,
Janet.
<br/>
That's really great to hear - thank you so much for letting us know.
<br/>
Kind Regards,
Janet.
Mario
12 June 2016
UPS Express Saver
M
I am very happy with the way my parcels where handled. had 2 parcels delivered at different days and they where kept to be send both together . Received them in the shortest time ever , in less the 24 hours. Will use forward2me again.
Hi,
<br/>
The combine & repack service is the way to go - in most situations it saves lots on shipping costs.
Thank you for taking the time to let us know.
<br/>
Kind Regards,
Janet.
<br/>
The combine & repack service is the way to go - in most situations it saves lots on shipping costs.
Thank you for taking the time to let us know.
<br/>
Kind Regards,
Janet.
Jason
12 June 2016
UPS Express Saver
J
Worked well
Hi,
<br/>
Great to hear - thank you for taking the time to let us know.
<br/>
Kind Regards,
Janet.
<br/>
Great to hear - thank you for taking the time to let us know.
<br/>
Kind Regards,
Janet.
Mark
12 June 2016
UPS Express Saver
M
Simple sign-up, quick communication & delivery, really easy!
Hi,
<br/>
That's exactly what we aim for so thank you for letting us know that we're doing it right.
Have a great day!
<br/>
Kind Regards,
Janet.
<br/>
That's exactly what we aim for so thank you for letting us know that we're doing it right.
Have a great day!
<br/>
Kind Regards,
Janet.
May Hamad
12 June 2016
DHL Express Worldwide
MH
Inthought the personal shopper would make more effort on my request
Josh
11 June 2016
UPS Express Saver
J
While the items arrived well packed, your shipping prices are beyond unreasonable. I've ordered several items from the UK before (directly from the seller) and never experienced such high shipping rates. I most likely wouldn't use your service again unless unless I was in a real jam.
Michael
11 June 2016
UPS Express Saver
M
Good service. Box was beat up when it got to me.
Frank
11 June 2016
UPS Standard Single
F
Everything went fine and uncomplicated, thank you very much!
Hi,
<br/>
That's great to hear, thank you for letting us know.
<br/>
Kind Regards,
Janet.
<br/>
That's great to hear, thank you for letting us know.
<br/>
Kind Regards,
Janet.
BNS
11 June 2016
DPD Classic
B
Great!
Hi,
<br/>
Smashing! Thanks for letting us know.
<br/>
Kind Regards,
Janet.
<br/>
Smashing! Thanks for letting us know.
<br/>
Kind Regards,
Janet.
Dewayne
11 June 2016
UPS Express Saver
D
This was my first experience using any forwarding service and they made it easy. All of my questions were answered quickly and the rates were reasonable. I will definitely be using them again.
SS
10 June 2016
DHL Economy Select
S
Couldnt have asked for better service. Very prompt in every sense.
Hi,
<br/>
Thank you so much for taking the time to let us know.
This is exactly what we aim for.
<br/>
Have a great day!
<br/>
Kind Regards,
Janet.
<br/>
Thank you so much for taking the time to let us know.
This is exactly what we aim for.
<br/>
Have a great day!
<br/>
Kind Regards,
Janet.
Athina Gkountopoulou
10 June 2016
UPS Standard Single
AG
Excellent service! Quick and trustworthy! I strongly recommend forward2me.
Bakator House Budapest
10 June 2016
DHL Economy Select
Hi,
<br/>
Many thanks for taking the time to tell us - that's really good to hear.
We look forward to taking care of more parcels for you in the near future.
<br/>
Kind Regards,
Janet.
<br/>
Many thanks for taking the time to tell us - that's really good to hear.
We look forward to taking care of more parcels for you in the near future.
<br/>
Kind Regards,
Janet.
BHB
Professional, well organized,correct service with clear communication.
Jorge
10 June 2016
DHL Express Worldwide
J
Great fast service!!!
Asep
09 June 2016
DHL Express Worldwide
A
excellent service with cheap price to send parcel to indonesia, thank you forward2me.
marius
09 June 2016
DHL Economy Select
M
Great service, informative, and quick dispatching of my package.
Eirik
09 June 2016
DHL Economy Select
E
After my first order via this company I am very pleased how smoothly it all worked out. They did exactly what their name implies and in the best possible manner. The flexibility in shipping options allowed for an economic yet expedient alternative with courier, ensuring a safe arrival. The application for, and benefiting from their service could not have been more straightforward.
Yuko
09 June 2016
UPS Standard Single
Y
Quick and trustworthy service! I'm very happy to found forward2me and I will definitely use it next time as well.
LIONEL
09 June 2016
UPS Standard Single
L
Simple efficace et très rapide. Mon colis a été réexpédié le jour même !
Je recommande les yeux fermés.
Je recommande les yeux fermés.
Nat Graves
09 June 2016
UPS Express Saver
NG
Great communication, parcel arrived uk to au in a few days, worth paying extra for the service when regular shipping options won't work.
Henrik
08 June 2016
DHL Economy Select
H
Really fast service and everything was perfectly packed.
Marisa Strazzari
08 June 2016
UPS Express Saver
MS
easy to use, always knew what was going on, postage seemed fairly expensive
Rod
07 June 2016
UPS Standard Single
R
A trial run went smoothly. A useful service for people living abroad.
Alexandre
07 June 2016
DHL Express Worldwide
A
OK.
CEKT
07 June 2016
DHL Express Worldwide
C
A very effective and efficient service... Will definitely use them again for my future UK/Euro purchases...
Lee
07 June 2016
DHL Express Worldwide
L
Fast delivery, good service! Only the shipping fee is a bit expensive.
MOHAMMED ALMUHANNADI
07 June 2016
UPS Express Saver
MA
simple , quick , easy to handle better than other services
i recommand it
i would be greatful if there is more shipping options
i recommand it
i would be greatful if there is more shipping options
T
07 June 2016
DHL Express Worldwide
T
Excellent service but too expensive
Elizabeth
07 June 2016
DHL Express Worldwide
E
Very helpful and everything worked out great.
Roger Williams
07 June 2016
DHL Express Worldwide
RW
Very easy to register and delivery was super quick
Pedro
07 June 2016
DHL Express Worldwide
P
Very good service
Timothy Roberts
07 June 2016
DHL Express Worldwide
TR
Very quick and easy from package arrival at UK warehouse to my home in Australia. Only complaint would be the only shipping options that have tracking are expensive courier services.
Maria
07 June 2016
DHL Express Worldwide
M
Always fast and friendly responses to emails, helpful in every way possible. Very happy with my experience, I used Forward2me numerous times and will continue to do so in the future. Highly recommended.
Ash
06 June 2016
UPS Express Saver
A
The 2nd time I've used this company, very quick and efficient.
Katherine
05 June 2016
UPS Express Saver
K
Fantastic, arrived within one week, no issues, really pleased, thanks
Hi,
That's great to hear - thank you for letting us know.
We look forward to taking care of your parcels again very soon
Kind Regards,
Janet.
That's great to hear - thank you for letting us know.
We look forward to taking care of your parcels again very soon
Kind Regards,
Janet.
Rebecca
05 June 2016
DHL Express Worldwide
R
No hidden fees
Delivery fast
Great customer service
Delivery fast
Great customer service
Hi,
Thank you for letting us know - we look forward to looking after and shipping your goods again very soon.
Kind Regards,
Janet.
Thank you for letting us know - we look forward to looking after and shipping your goods again very soon.
Kind Regards,
Janet.
Mario
05 June 2016
UPS Express Saver
M
The service was wonderful and I got the package faster than expected.
Hi,
Fantastic news - thank you for taking the time to let us know.
Kind Regards,
Janet.
Fantastic news - thank you for taking the time to let us know.
Kind Regards,
Janet.
olga
04 June 2016
DHL Express Worldwide
O
Fast ,efficient service,the best forwarding company by far!!!
Hi,
Fabulous, just what we want to hear.
Thank you for letting us know.
Kind Regards,
Janet.
Fabulous, just what we want to hear.
Thank you for letting us know.
Kind Regards,
Janet.
Mike K
04 June 2016
UPS Standard Single
MK
I love their service. it is fast and they all time on line.
Their prices are comparable on the market.
Their prices are comparable on the market.
Hi,
<br/>
Thank you for letting us know.
Have a great week.
<br/>
Kind Regards,
Janet.
<br/>
Thank you for letting us know.
Have a great week.
<br/>
Kind Regards,
Janet.