Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Chrysanthi-Lemonia Asfentagaki
21 March 2019
UPS Standard Single
CA
Professional approach, reliable and fast service!
Andrea Minutello
21 March 2019
UPS Standard Single
AM
Clear description of the item received, fast repack and shipment.
Pieter Joubert
21 March 2019
DHL Express Worldwide
PJ
Delivered true to promise in all respects.
Muhd khairi Bakar
21 March 2019
DPD Air Classic
MKB
Nice repackaging.. items received in great condition.. fast delivery
TATSUYA MATSUMOTO
21 March 2019
UPS Express Saver
TM
問い合わせの返答が迅速に返ってくるので、不安を感じる事なく取引する事ができました。
また、発送も迅速・丁寧ですので、安心してお任せできました。
また、発送も迅速・丁寧ですので、安心してお任せできました。
Faisal Alroqaibah
21 March 2019
DHL Express Worldwide
FA
Great experience and quick and simple service .. But shipping rates are expensive.
Andrew Stephenson
21 March 2019
TNT Economy Express
AS
Great feedback as regards parcels' arrivals and contents. Also supported with photographic confirmation.
patricia tecl
20 March 2019
DPD Classic
PT
great job, many thanks
Andrew Clement
20 March 2019
TNT Economy Express
AC
unhelpful customer service, waste of time, have an issue? you can only pray to God
Hi,<br />Many thanks for taking the time to review our services however I'm really sorry to hear that you feel that you have needed to down grade our star rating down to 2 star.<br />We would really appreiate if you could contact our Customer Services team to provide us with more feedback for the reason for this downgrade. Our contact email is info@forward2me.com.<br />We look forward to hearing from you so we can help you further.<br />Kind Regards,Tracy.
GEORGIOS VASSOS
20 March 2019
UPS Standard Single
GV
Excellent as always.
Matej Gotthard
20 March 2019
TNT Economy Express
MG
Excellent service, every single transaction was flawless. Always satisfied. I highly recommend fw2me. Expecting to use them for all my future shipements. Thanks.
Natasa BERES
20 March 2019
DHL Economy Select
NB
I had questions regarding repackaging and filling the addresses and the customer service has been extremely helpful, and fast.
Everything came in order and it was not too expensive. I will continue to use the service especially during sale times in UK.
Everything came in order and it was not too expensive. I will continue to use the service especially during sale times in UK.
Robert Fisher
20 March 2019
TNT Economy Express
RF
Excellent interface, good shipping options.
D.B. Landschoof
20 March 2019
DPD Classic
DL
Easy, fast and just great. I like this service.
Michal Ursiny
20 March 2019
DPD Classic
MU
It worked flawlessly. If you need something from UK, then this is the service you need.
Anna Engvall
20 March 2019
DHL Express Worldwide
AE
Very quick delivery, good communication and convenient. But expensive! I could have waited a few more days to receive my packages in return for a cheaper service.
Akira Matsudaira
19 March 2019
UPS Express Saver
AM
サイト上で全ての取引がシステム化されており非常に便利。他の転送会社を複数利用したことがあるが、料金も安く便利である。
BANDIT NAVANOPPARATSKUL
19 March 2019
UPS Express Saver
BN
Excellent service. The pricing was reasonable as well.
Jaynaidoo Soobrayen
19 March 2019
UPS Express Saver
JS
As soon as my items reach them I’m informed forthwith. Their communication and service are perfect.
Lee Wendy
19 March 2019
DPD Air Express
LW
Very good service, well packaging! Fast delivery!
Simon Ragnsvald
19 March 2019
DPD Classic
SR
De skal få styr på deres forsendelsesmetoder... Jeg startede med at tage den billige med Royal Air Mail, og det fortrød jeg da pakken blev leveret tilbage til Forward2Me med begrundelsen "Adressen findes ikke" og det gjorde den! Jeg fik den efterfølgende leveret med en lidt dyere metode (til samme adresse) og den kom fint frem.
Hi,<br />Many thanks for taking the time to provide us with your thoughts regarding the services we offer.<br />I see that you have experienced some issues using the budget untracked service which is an untracked postal service and one of your parcels was returned to us due to insufficent address.<br />I'm really sorry that this happened however we have no control over how the goods are delivered by this service, if a fully tracked door to door service was used the courier would contact us for more details however via this service we have no contact with the delivery company at all.<br />The budget untracked service is made available for customers looking to ship very low value parcels where tracking isn't as important however where possible we do advise our customers to use the fully tracked door to door services so when they encounter an issue we can help them to avoid the parcel being returned undelivered.<br />I hope this helps explain the difference in the services and if you have any further questions please don't hesitate to get in touch with our customer service team at info@forward2me.com and we will be happy to assist you further.<br />Kind Regards,Tracy.
Keisaku Yamayoshi
19 March 2019
UPS Express Saver
KY
保管期限前のお知らせ通知
Abdullah Albagami
18 March 2019
DHL Express Worldwide
AA
realy best and fast
KIYOSHI MURATA
18 March 2019
DHL Express Worldwide
KM
It took only a few days to arrive after shipping.
It is a reliable and reliable company.
It is a reliable and reliable company.
Kevin Lings
18 March 2019
UPS Express Saver
KL
Excellent service overall. The website is very efficient and intuitive. All the key shipping options are available. The items are shipped timeously, and are well packaged.
Terry Lutnick
18 March 2019
DHL Express Worldwide
TL
Fast delivery, easy to use, very reasonable rates. Couldn’t be more satisfied.
Cindy Yao
18 March 2019
UPS Express Saver
CY
The site and service was easy to use. I received notification that my package had arrived at forwardtome, and they shipped the package to me as soon as I had made the payment. They were helpful when I contacted them with a question and responded right away. I would use them any time that I need to order products from the UK.
Leigh Johnson
18 March 2019
DHL Express Worldwide
Hi,<br />Many thanks for taking the time to provide us with your feedback however I'm sorry to hear that you have experienced some issues clearing your goods through customs in your country.<br />I will do my best to explain how our shipping process works which may answer some of the queries you have mentioned in your review.<br />I see that you have first of all mentioned that there was no commercial invoice on your shipment on arrival in Australia, all our systems are integrated with our couriers and overall commercial invoices are now sent over to customs electronically therefore a paper copy is not required on the package. This is so clearance can be initated by the courier with customs before they even receive the parcel and speed up the overall process.<br />With regards to the declared value of the package, for all our customers shipping to Australia we need to obtain a copy of the invoice from the customer for approval prior to shipping for GST purposes. I see that you have uploaded an invoice and we have declared the correct value of this invoice on the commercial invoice when your goods have been shipped. The declared value includes the cost of the goods shipped plus any shipping cost to your forward2me address.<br />Since July last year when new laws for GST were introduced by the Australian government we registered for GST with the Australian Authorities. For shipments under the value of $1000 AUD we now charge the customer before shipping for the 10% GST on both the Goods value and the shipping fee we charge. If the shipment is over $1000 AUD we charge GST on the shipping fee however GST, import duty and taxes payable on the shipment are levied by the Australian Government on receipt and clearance in Australia.<br />I hope I have answered all your questions fully however if there is anything else you would like to ask please don't hesitate to get in touch with me at info@forward2me.com and I will be very happy to help you further.<br />Kind Regards,Tracy.
LJ
My package arrived in Australia without an invoice ( this is clearly something which should be clearly visible on else the package will get delayed at customs which is what happened).
They had provided the value of the articles on the package which was wrong ( did not agree with the invoice in the package) and caused further delay.
Lastly they ship items non duty paid which causes further delays and administrative time.
I paid a lot of money for this shipping service and only got administrative errors and delays causing me to question why I would pay fees.
They had provided the value of the articles on the package which was wrong ( did not agree with the invoice in the package) and caused further delay.
Lastly they ship items non duty paid which causes further delays and administrative time.
I paid a lot of money for this shipping service and only got administrative errors and delays causing me to question why I would pay fees.
Lara Liddell
18 March 2019
DHL Express Worldwide
LL
good friendly fast service
Tara Pierson
18 March 2019
DHL Express Worldwide
TP
Super easy and super fast! The pricing was reasonable as well. Thanks so much!
Gordon Radford
17 March 2019
DHL Express Worldwide
GR
I have used Forward2Me to ship over 59 packages from UK to Australia. They have always provided excellent customer service.
Daniel Pätzold
16 March 2019
DPD Classic
DP
Die Anmeldung ist sehr einfach und schnell erledigt. Die UK-Adresse kann man überall für Einkäufe in UK benutzen. Ein sehr guter Service ist, dass Pakete kostenlos 30 Tage gelagert werden können (danach entfallen geringe Lagergebühren). Dadurch kann man mehrere Bestellungen zusammen sammeln und sie als ein Paket nach Deutschland schicken lassen. Ausserdem hat man die Auswahl mit welchem Versender man das Paket nach Deutschland bekommen möchte. Ich kann diesen Anbieter nur sehr empfehlen (was ich auch schon getan habe).
Christopher Martinez
16 March 2019
UPS Express Saver
CM
I've waited longer for packages coming from within the states! Can't recommend enough!
Travis Whiteman
16 March 2019
UPS Express Saver
TW
Best service. Always ships promptly. Great communication.
kaltoom Alraisi
16 March 2019
DHL Express Worldwide
KA
The service is fast but too expensive
Hi,<br />Many thanks for your feedback.<br />I'm pleased to hear that we offered a speedy service however the costs involved were too expensive.<br />We do feel that we offer a value for money service for our customers, the shipping fee offered not only includes the cost of shipping but the use of a UK address, the acceptance, processing, storage and dispatch of goods including any export paperwork required for shipping.<br />Please don't hesitate to get in touch with our Customer Service team at info@forward2me.com at anytime if you require assistance with finding the best value service for shipping your goods.<br />I hope this helps explain what is included in the fees paid for shipping and hope you will continue to use our services.<br />Kind Regards,Tracy.
Sherif El Raheb
15 March 2019
UPS Express Saver
SER
Recieved my package in perect shape and suepr fast and easy to use!
Marian CM
15 March 2019
UPS Express Saver
MC
fast shipment, clean package
Ingo Kreimel
15 March 2019
DPD Classic
IK
super fast, never had problems
Norma Mary
15 March 2019
UPS Express Saver
NM
Great Service. Fast Shipment
Peter Lucas
15 March 2019
TNT Express Non-Docs
PL
F2M Excellent and Fast Service
jeanpaul jonker
15 March 2019
DPD Classic
JJ
These guys know what customer service means. They always look for the best price for me when it comes to shipping and give me super advice. Fast response times, All perfect! Have used many other shipping forwarding companies, but these chaps stand out from the rest. Everything packaged well, when repacking service used, no crushed moc's etc. Very happy customer!
Maria Valkeapää
15 March 2019
DHL Economy Select
MV
Pages were easy to use and my parcel was delivered efficiently and pretty fast from UK to Finland. I highly recommend their services.
KUNIYUKI ICHIKAWA
15 March 2019
UPS Express Saver
KI
System is very simple and easy
zhang wen
15 March 2019
DHL Express Worldwide
ZW
very good
Stephen Yang
15 March 2019
UPS Express Saver
SY
The shipping rate is a bit too high
Hi,<br />Many thanks for providing us with your review, we do appreciate this.<br />I'm sorry to hear that you have found shipping with us too high. We do work with our customers on a regular basis to ensure that we obtain the best value shipping fees possible to make shipping cost effective for our customers.<br />Shipping fees include not only the cost of transit from forward2me to the destination address, it includes the use of a UK address, the acceptance, processing, storage and dispatch of the customers goods including any export paperwork required for the shipment.<br />I hope this helps explain that we are offering a fully service from start to finish including support from our customer service team throughout.<br />Please don't hesitate to get in touch with our Customer Service team at any time at info@forward2me.com if you feel that the shipping cost quoted is more than you expected and we can look at your packages to see if there is anything we can do to make shipping more cost effective for you.<br />Kind Regards,Tracy.
Wojciech Stankiewicz
14 March 2019
UPS Standard Single
WS
Great communication with customer service.
Kathleen Newton
14 March 2019
DHL Express Worldwide
KN
Breakables were well packaged and arrived safe and sound in the US within a couple of days. Thank you!
Mrs J Nieuwendijk
14 March 2019
DHL Express Worldwide
MJN
after receipt, very promptly sent the package to my overseas address
Gaurav Lohia
14 March 2019
DHL Express Worldwide
GL
I have never faced any problems.
the customer service team is good !!
the customer service team is good !!
gabriele traversi
14 March 2019
DHL Domestic Express
GT
Hanno deciso di non inviarmi il prodotto. Solo indirizzo UK... alla fine ho dovuto usare Skypax.
Hi,<br />Many thanks for taking the time to review our services however I'm really sorry we have been unable to ship the items on this occasion which resulted in you sending the parcel to another UK address for forwarding to your country.<br />I see that the parcel in question contained medication and although we are now accredited to ship some medications received from reputable pharmacies within the EU via our approved couriers sometimes when products are initially received from outside of the EU without the correct paperwork attached we are unable to forward them for our customers.<br />Please accept my sincere apololgies that this was the case on this occsion and for the inconvenience this has caused you. It is very important to us that we comply with the rules and regulations of our shippers and hope you will you consider using our services again in the future for other items you wish to purchase within the UK/EU.<br />If you have any further questions on the matter please don't hesitate to get in touch with me at info@forward2me.com and I will be happy to answer any further questions you may have.<br />Kind Regards,Tracy.