Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Donna
14 August 2019
DHL Express Worldwide
D
Got my package, and sadly it wasnt in the shape I was hoping to get it in. Messaged support asking if they could package it better next time and was told I should've been the one to request a repackage and pay extra for it. I've ordered stuff from various other Forwarding/Proxy websites and always received my package in perfect quality for a much cheaper price. For this order I picked one of the more expensive shipping options and my product came opened with dents and creases which is a bit dissapointing considering it was a Limited Edition item. There was nothing inside supporting or protecting the product from damage. I would rather not trust them with ordering something expensive again.
Hi,I'm really sorry to hear that you have received your parcel damaged and that you have not received the expected level of service from forward2me on this occasion.I will certainly take this up with our warehouse manager so we can investigate this fully and will be back in touch via email to confirm our findings.Thank you for bringing this to our attention, we pride ourselves on a premium service and and are disappointed the item has arrived in this condition, we hope you wll re-consider our services again in the future.Many thanks,Kind Regards,Tracy.
Wayne McLachlan
13 August 2019
DHL Express Worldwide
WM
My only complaint was the cost of the shipping. OUTRAGEOUS! £50 is $100 Australian!!
My only choices were courier companies. Why wasn’t I offered Royal Mail for £15 and delivery in 7 to 10 days?
It was only a shirt for God’s Sake.
My only choices were courier companies. Why wasn’t I offered Royal Mail for £15 and delivery in 7 to 10 days?
It was only a shirt for God’s Sake.
Hi,Many thanks for your feedback.I'm sorry to hear that the cost of shipping your item was more than expected. We pride ourselves on offering a premium door to door service with couriers offering full tracking so we can offer support to our customers from the time the goods arrive with us to delivery.We do offer a budget untracked service for our customer where Royal Mail cover the UK part of the shipping however since the Australian Government introduced the GST charge on all shipment under $1000 AUD last year we are unable to offer this service.We do however offer combine and repack to make shipping more cost effective for our customers, where low value goods can be repacked together in one shipment to ensure our customers obtain the maximum value for shipping.I hope you will consider using our services again in the future and maybe use the combine and repack service to combine a number of lower value purchases into one shipment.Kind Regards,Tracy.
Verified Customer
13 August 2019
DHL Express Worldwide
VC
They can use smart solutions by reducing the volumetric weight and insert a hint that based on the prices of the goods ( like the prices that we will provide will be used for customs and VAT)
Hi,Many thanks for providing us with your feedback.I'm sorry to see that you felt you needed to provide us with a 1 star rating.I'm pleased that you like our combine and repack service however unfortunately we are unable to lower values for customs purposes, the true value of the goods need to be entered when shipping.Please don't hesitate to get in touch with our Customer Service at info@forward2me.com if you require any assistance with your shipments going forward.Kind Regards,Tracy.
Mansour Mubarki
12 August 2019
DHL Express Worldwide
MM
Excellent Service and very fast to reply email
Marian Iacob
12 August 2019
DHL Economy Select
MI
The best and the most fast and cheap forward service from Europe! I hope UK Will not leave EU!! :) Thanks!
Verified Customer
12 August 2019
UPS Express Saver
VC
迅速です。梱包もイギリスのサービスにしては満足のいくレベルなのでまた利用すると思います。
Hi,Many thanks for your feedback.We're pleased that you are happy with the service and look forward to helping you ship again soon.Kind Regards,Tracy.
Verified Customer
12 August 2019
DHL Express Worldwide
VC
Hi, I’m thankful for the service as the goods supplier doesn’t ship direct to my country.
HiMany thanks for your feedback.I'm pleased that you are happy with the service we offer and look forward to receiving your continued support.Kind Regards,Tracy.
Bruno Rafael Zampieri
09 August 2019
TNT Economy Express
BRZ
good and fast service but I would like them to be more careful with fragile objects
HI,Many thanks for your feeback.We're pleased that you are happy with the service we provide and take your comments on baord about fragile objects. I will pass your comments to our warehouse manager who can then evaluate how we can improve how these type of products are handled.We hope to help you ship again soon and if you require any assistance at any time please feel free to contact our Customer service team at info@forward2me.com, they will be happy to assist you.Kind Regards,Tracy.
Verified Customer
08 August 2019
UPS Express Saver
VC
Very reliable, excellent at customer service and troubleshooting
MARTA VASSENA
08 August 2019
UPS Standard Single
MV
precisi e veloci
Meng Ket Yau
07 August 2019
TNT Economy Express
MKY
Expensive high shipping cost. They could have prompted me or set a trigger to repack when the volumetric weight is higher than the actual weight of all the parcels. This allows me to repack before shipping and thus save on shipping cost.
Hi,Many thanks for taking the time to provide us with your feedback however I'm sorry to hear that you are unhappy with the cost of shipping your goods.I do see that the volumetric weight of your packages was higher than the actual weight on this shipment therefore our combine and repack service may have helped reduce the size of your shipment and overall cost of shipping.This option should have been available to you on shipping however our system doesn't automatically prompt customers to choose this service when the volumetric weight is higher than the actual weight, it is just an option they can choose when shipping.We do appreciate your feedback on this and will pass your comments to our development team, this may be something they can update on our website in the future to prompt customers to use the service when appropriate and help them choose the correct service.I hope you will consider using our services again in the future maybe opting for the combine and repack service if required to ensure that you obtain the maximum value for shipping.Please don't hesiate to get in touch at info@forward2me.com if you have any further questions regarding combine and repack or any other matter and I or one of the customer service team will be happy to assist you.Thank you once again for your feedback.Kind Regards,Tracy.
Joao Paulino
07 August 2019
DHL Express Worldwide
JP
I have already recommended this service online..
I liked the fact that the cost was just right for the service and not too high.
It was fast and efficient just as it's supposed to be.
Was very pleased, keep this up I'll continue being your customer whenever I need it.
I liked the fact that the cost was just right for the service and not too high.
It was fast and efficient just as it's supposed to be.
Was very pleased, keep this up I'll continue being your customer whenever I need it.
SAMI ALMOTLAQ
06 August 2019
UPS Express Saver
SA
Excellent shipping because coming my goods in fast
Verified Customer
06 August 2019
DHL Express Worldwide
VC
very fast and good
Verified Customer
06 August 2019
DHL Express Worldwide
VC
Contact and report are very speedy.
Transfer is speedy.
I want to order again.
Transfer is speedy.
I want to order again.
Verified Customer
06 August 2019
DHL Express Worldwide
VC
到着から発送までが早いので、とても良いと思う。今後も利用したい。
Joe Eyerman
05 August 2019
DHL Express Worldwide
JE
Great service, fast delivery, trustworthly!!!
Eline Josefine Helgesen
05 August 2019
TNT Economy Express
EJH
Got my package on time. Good customer service! Love the fact that i can shop from other countries!
Masayasu Murakami
05 August 2019
DHL Express Worldwide
MM
表記がわかりやすくメールなどの対応も丁寧で感謝しています。
Axel Fanter
05 August 2019
DPD Classic
AF
Sehr guter Service.Danke.
Verified Customer
05 August 2019
TNT Economy Express
Hi,That's great to hear that you are happy with our service.We look forward to helping you ship again soon.Kind Regards,Tracy.
VC
I used them to send parcels to Canada. They are quick and reliable.
Verified Customer
03 August 2019
DPD Classic
VC
Buen servicio, buena interfaz y atención al cliente muy atenta. Volveré a utilizarlo cuando tenga ocasión.
Verified Customer
03 August 2019
DHL Express Worldwide
VC
Rigtigt gode service især når man bor på Grønland.
Jonathan Thomas
02 August 2019
DHL Express Worldwide
JT
Very pleased. Great way to import my products to the USA with companies that don't want to bother with shipping to the USA.
Verified Customer
02 August 2019
DHL Express Worldwide
VC
I received the shipment well packed. I received the shipment in one week
MOURAD HAMZA
02 August 2019
DHL Express Worldwide
MH
Quick query respond, payment issue solved, quick shipment.
Verified Customer
02 August 2019
DPD Classic
VC
Great service!
Verified Customer
02 August 2019
DHL Express Worldwide
VC
Awesome and fast. Really like how they send it out the same day so it's like it was always delivered to you. Very recommended!!
Verified Customer
02 August 2019
DHL Express Worldwide
Hi,Many thanks for providing us with your feedback.I'm sorry to hear that your goods have arrived and they are slightly damaged, I know this must be very disappointing.Going forward if you receive any goods which are damaaged, please ensure that you contact our Customer Service team at info@forward2me.com within 24 hours of receipt providing photographs of any exterior damage to the box and damage to the items, we can then submit a claim for damages to the courier.I hope this helps going forward however if you have any further questions please don't hesitate to get in touch.Kind Regards,Tracy.
VC
Shipped my items to me. One item was a bit damaged though
Verified Customer
01 August 2019
DHL Economy Select
VC
Five-star all the way. It was the first time I ordered something to have it shipped in Switzerland. They are quick and very responsive.
Verified Customer
31 July 2019
DHL Express Worldwide
VC
Service was excellent. First, the results were as desired, my package was forwarded and arrived safely in the US without delay. I am a new customer, the web site was very easy to use and the frequent progress updates gave me early confidence the process was proceeding well.
Antonio Pereira
31 July 2019
DHL Express Worldwide
AP
Second time I've used forward2me and perfect as the first time. I recommend it!
Verified Customer
30 July 2019
DHL Express Worldwide
VC
Ships fast, also customer service is very fast.
Johan
29 July 2019
DHL Economy Select
J
Nice concept. Goods arrived in time and carefully packed.
Hi,Many thanks for your great review, we're pleased that you are happy with our service.We hope to help you with shipping again soon.Kind Regards,Tracy.
Verified Customer
29 July 2019
DHL Express Worldwide
VC
Very easy and convenient for forwarding, with lots of options for carriers.
Verified Customer
29 July 2019
UPS Express Saver
VC
Very good service with detailed tracking of package. If there’s a problem, the customer service is proactive and helps to ship the package as soon as possible.
Verified Customer
29 July 2019
DHL Express Worldwide
VC
Pricing increases by roughly 20% with each use, while actual service remains average or below.
Find a cheaper competitor.
Find a cheaper competitor.
Hi,Many thanks for your feedback however we're disappointed to hear that you are unhappy with the service we offer and that are prices are not competitve.We do feel that we offer a premium service to our customers and work with our couriers on a regular basis to provide our customers with competitive rates for shipping.We have taken a look at the three shipments you have had with us and see that your first shipment was most expensive with the two latest ones being cheaper. This is due to the volumetric weight of the first parcel being higher than the following two shipments.The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.When shipping in the UK couriers charge on the actual weight rather than the volumetric weight therefore parcels often arrive with us in much larger boxes or packages than required for shipping overseas.So we can help our customers reduce the size of their packages to ensure they have maximum value for shipping we offer a combine and repack service. Customer can select this option before shipping and our warehouse team will reduce the parcel in question or combine a numbers of packages to reduce the overall shipping cost. We feel this service would have been benefiicial to you as you have shipped clothing which often comes in much larger boxes than required.I hope that you will consider using our services again in the future and if you have any further questions please don't hesitate to contact me personally at info@foward2me.com.Kind Regards,Tracy.
Takeshi Okayama
28 July 2019
UPS Express Saver
TO
是非とも使いたいと思います。
送料について事前にわかればもっと良かったと思います。
イギリス転送サービスはほかにないので貴重でした。
送料について事前にわかればもっと良かったと思います。
イギリス転送サービスはほかにないので貴重でした。
Hi,Many thanks for taking the time to review our services, I hope you don't mind me translating the details below:-Valuable transfer companyI want to use it by all means. I think it would be better if you knew the shipping costs in advance. There was no other UK forwarding service, so it was valuable.We're pleased to hear that you found our service valuable and appreciate your feedback about the shipping costs in advance. We do however have a pricing page on our website, if you are aware of the weight and dimensions of your package before delivery, these details alongside your country and zip code can be added then the cost of shipping can be calculated using this tool.I hope this helps you going forward however if there is anything we can do to assist you going forward please don't hesitate to contact our Customer Service team at info@forward2me.com and they will be happy to help.Thank you once again for your feedback.Kind Regards,Tracy.
Verified Customer
28 July 2019
DHL Express Worldwide
VC
日本に送ってくれないバイヤーから
日本に発送してくれるのでとても便利です。
また利用したいと思います。
日本に発送してくれるのでとても便利です。
また利用したいと思います。
Enas swairjo
27 July 2019
DHL Express Worldwide
ES
Fast delivery and good shipping rates
Adeline Charbonnier
27 July 2019
DPD Classic
AC
Service client sympathique et efficace. Réponse ultra rapide en quand de souci. Envoi rapide également une fois que vous avez payé. Cela fait plusieurs années que j'utilise ce site et j'ai toujours reçu tous mes colis très rapidement.
Seitaro Misawa
27 July 2019
UPS Express Saver
SM
カスタマーサービスが丁寧で迅速です。
GEORGE POTSOS
26 July 2019
DHL Economy Select
GP
Perfect at all.
Jonathan Johansson
25 July 2019
DHL Economy Select
JJ
Save tons of money using this service always arrives well packed.
Verified Customer
25 July 2019
UPS Standard Single
VC
Fast and reliable, very kind info service.
Lyra Jupiter
25 July 2019
TNT Economy Express
LJ
Very good but very expensive triple the price of the goods.
Hi,Thank you for taking the time to review our services.We're pleased to hear that you are happy with the service overall however you have found the cost of shipping expensive.I have taken a look at your shipment and can see that you have shipped some fairly heavy and bulky items. When calculating the cost of shipping our couriers base this on the amount of space the shipment takes up especially when shipping by air. This is called the volumetric weight and unfortunately the value of the goods is not taken into account only the weight and size of the parcel.We hope you will continue using our services however if you need any assistance with obtaining the best value for shipping going forward please don't hesitate to get in touch with our customer service team at info@forward2me.com and they will be happy to help.Kind Regards,Tracy.
Luis Ruiz Negrillo
25 July 2019
DPD Classic
LRN
Magnifica atención y gran servicio
Oj Alimbuyuguen
24 July 2019
DHL Express Worldwide
OA
Great service. Had a few problems in the customs in my area but it was all sorted out in a few days.
Verified Customer
24 July 2019
DHL Express Worldwide
VC
If you handeled customs,
Hi Many thanks for your feedback.We do appreciate your comments however customs clearance is dealt with in different ways for each country we ship to therefore although we always do our best to help our customers with clearance, when additional information is required there is only a limited amount of assistance we are able to give.If you could like to contact me at info@forward2me.com I will be happy to discuss this further for you and do all we can to make this process smoother for you?I look forward to hearing from you.Kind Regards,Tracy.
Gervin D Cruz
24 July 2019
DHL Express Worldwide
GDC
Yes i would reccoment
Hi, Many thanks for your recommendation, we hope to help you with shipping again soon. Kind Regards, Tracy.