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customer reviews

Thank you for visiting our reviews page! Here you can find feedback from people who have used our parcel forwarding service. 

Nothing is more important than the trust between us and our customers.  We made this page in order to be transparent with what our customers are saying.  We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.5 5

5
27.719372021306%
4
3.0417717970283%
3
1.4507989907485%
2
0.88309503784693%
1
1.9484160358845%
Filter:
Unknown Country
Unknown Shipment Details
I am a happy customer. Fast response, individual approach and prompt shipping are much appreciated. I even re-use the bubble wrap :) thank you!
forward2me
Thanks for taking the time to leave your kind comments - it's very important to us. We look forward to shipping more parcels to you in the near future!<br/><br/>James
Unknown Country
Unknown Shipment Details
Service was very prompt. Would be good to get an idea of costing prior to ordering though
forward2me
Many thanks for your feedback. Please see our pricing page www.forward2me.com/pricing<br/>or contact us and we can provide a quote.<br/>Hope this helps.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
Helpful, responsive and the package arrived quickly and safely. Thanks!
forward2me
We're really pleased that you're happy with our services- we appreciate your feedback.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
An amazing, fast and cheap service! Many thanks from Bulgaria!
forward2me
Many thanks for your feedback -we appreciate you taking the time to tell us what you think.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
Forward 2 me are the most efficient couriers that I have met with. They are very quick in sending my items and also they try to help me as much as they can. I am really very proud that I have met with these people because they do everything for me to solve some sort of difficulty.So Congratulations and Keep it Up. Many thanks.
forward2me
Many thanks for your kind words - we appreciate your feedback.<br/>Kind Regards,<br/><br/>Janet.
I really thank these nice people for all the work that they do for me and for all people who need their assistance. I like to shop from UK very much but not all the firms ship to my country. So now that Forward 2 me are at my assistance I make use of them and buy anything I like. Besides they are very efficient and reliable people and they do their work with great responsability. I am glad that I have met these nice people because they do not only do their work for me but to me they are my good friends. Very nice indeed, I feel proud that I came to know about you. Cogratulations and many manny thanks.
Unknown Country
Unknown Shipment Details
I was very impressed with the speed my parcel was sent from forward2me to my home address in Australia.
forward2me
Thanks for taking the time to give us your feedback - we appreciate your kind comments. We're pleased to hear that your parcel got to you in good time and we look forward to forwarding more parcels for you in the future!<br/><br/>James
Unknown Country
Unknown Shipment Details
its a excelent service i wish you could use other than dhl post service the basic post international post will be cheeper a spetially on small items.
so if you can have an opption when paying post it will be more affordable .
hope you understand my query ,
thanks in addvance
eric sciberras .from malta
forward2me
Many thanks for taking the time to respond to the review request.<br/>Please contact us if you would like to use international post for any future packages.<br/>Hope this helps.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
thanks
forward2me
Thanks for your positive feedback and for taking the time to reply to us! We look forward to forwarding more parcels to you soon.<br/><br/>James
Unknown Country
Unknown Shipment Details
Very fast delivery!!! Very impressed! Will use again in the future!!!
forward2me
Many thanks for your kind comments - we hope to be able to forward your parcels again soon.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
The service is very fast. The only thing I do not agree is the high rate of DHL service.I found it expensive.
forward2me
Many thanks for your thoughts and comments - your feedback is important to us.<br/>We pride ourselves on the customer service that we provide along with the re-packaging, consolidation, efficient and fast transit times with a full tracking service.<br/>Have a great weekend and we look forward to looking after you and your shipment again soon.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
Doing business with Forward2me is an absolute breeze. I have had many a package processed by them and I wouldn't use anyone else in the UK. Thank you for superb service!!!
forward2me
Many thanks for your mail and kind comments.<br/>Our team appreciate your feedback.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
I wanted to buy shoes on Converse.co.uk. However, after a first attempt, converse didn't accept the purchase because my visa wasn't form UK (how sick is that). The converse helpdesk was not really helpful. So I let Forward2me know about this issue. They immediately contacted Converse, and came back to me with the personal shopper solution. We went for it: they were very efficient, extremely professional and awfully nice!

The service is expensive, but totally worthy. A great team running an helpful service!
forward2me
Many thanks for your kind comments- we appreciate your feedback.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
It is ok if you want to use this company for valuable expensive stuff I guess. I got charged 70 euros for a packet that was less than a kilo (clothes). Two tiny dresses and three tiny tops that they could easily be fitted in a small parcel. I was charged with the volumetric weight because they used all these layers of bubbles to wrap it so as a resault I got this huge packet. I guess this is their policy. I would not advise a friend to use this method unless it is for very important stuff.
forward2me
We're really sorry that you are not completely happy with our services. We would like to improve this for you. <br/>It is not our intention to make your parcel bigger than it needs to be, in fact we pride ourselves on reducing sizes of packages to reduce the shipping costs.<br/>Please try us again and hopefully we can prove that we can get it right.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
The best service I ever got from a forwarding company !
I warmly recommed this to everyone in the world ! Regards
Niels
forward2me
Many thanks for your kind comments - we look forward to looking after you and your shipment again soon.<br/>Have a great weekend<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
very quick forwarding of the merchandise. also good communications kept me up to date at all stages of the process.
forward2me
Thanks for your kind comments - we really appreciate you taking the time to respond! We're delighted that you were happy with our service and look forward to helping you again in the future.<br/><br/>James
Unknown Country
Unknown Shipment Details
A bit expensive but a very good service.
forward2me
Thanks for taking the time to leave your feedback - it is very important to us.<br/>We're offering a premium door to door tracked service to maintain the standards that our customers expect. <br/>If you have a few purchases to make we can consolidate your items and ship them altogether which will reduce your shipping costs. If you have any more questions please get in touch.<br/><br/>James
Unknown Country
Unknown Shipment Details
I am completely satisfied with your service!
forward2me
Many Thanks for your kind comments - we're delighted to hear that you were happy with our service and we look forward to shipping more parcels to you in the future!<br/><br/>James
Unknown Country
Unknown Shipment Details
Good but very expeansive prices
forward2me
Thanks for taking the time to leave us your feedback.<br/>We offer a premium, door to door, tracked service with very fast transit times. <br/>We can also consolidate packages for you over a period of time to help reduce the shipping costs.<br/>We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service. <br/>We appreciate your feedback and hope to help you again in the future.<br/><br/>James
Unknown Country
Unknown Shipment Details
If i need to buy and send from UK forward2me will be first company i apply
forward2me
Thanks for your kind comments - they're really important to us. We look forward to receiving more parcels for you in the future.<br/><br/>James
Unknown Country
Unknown Shipment Details
Extremely good service. I have used their service a couple of times and I am impressed by their quick response to deliver the items. Thanks for your service as without you I would not be able to order some items, which do not ship to my country directly.
forward2me
Thanks very much for your feedback and kind comments - we really appreciate it. We're delighted you were happy with our service and we look forward to forwarding more parcels to you in the future.<br/><br/>James
Unknown Country
Unknown Shipment Details
Good.
forward2me
Thanks for taking the time to leave your feedback, it's very important to us.<br/><br/>James
Unknown Country
Unknown Shipment Details
An excellent service; I would not hesitate to recommend.
forward2me
Thanks very much for your kind comments - your views are important to us. We look forward to helping you again in the future!<br/><br/>James
Unknown Country
Unknown Shipment Details
Great - super efficient on - line service. Superb personal interaction for additional questions. have used the service loads of times - wonderful to know I can get just what I want and I have great confidence in delivery processes and timelines!
forward2me
We really appreciate you taking the time to feed back to us, thanks for your kind comments.<br/><br/>James
Unknown Country
Unknown Shipment Details
Greate service!
forward2me
Thanks for taking the time to respond - we appreciate your feedback. Have a good weekend!<br/><br/>James
Unknown Country
Unknown Shipment Details
Good new service for people whom use buying on line like ebay. I have been used 3-4 times and I think they need to provide combining items and better packaging. Make it compact, light, and keep benefit for clients, that will make them success.
forward2me
We do offer a consolidation service, if you order a few items we can send them in one shipment for you which will work out cheaper than forwarding them to you in a number shipments. If you would like anymore information please get in touch. Thank you for your feedback.<br/><br/>James
Unknown Country
Unknown Shipment Details
the fact that you don't post directly to malta is a disadvantage since I had to pay other companies to send your products to my country
sorry for my previous comment as I though I was answering a different company
forward2me
Thanks for your comments - I think we may be the company that sent the products to you on behalf of the retailer as they didn't ship to your Country, <br/>Hope this is the case and that you were happy with our services.<br/>Kind Regards,<br/><br/>James
Unknown Country
Unknown Shipment Details
The transport cost should take into account the nature of the material,eg.studying materials,second hand materials etc.
forward2me
Many thanks for your comments - please don't hesitate to contact us from the website if you have any special requests for your future shipments.<br/>See us on Facebook to 'Like' our picture to have the chance of winning a kindle.<br/>Thanks,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
Fabulous and very personal service always
forward2me
Thanks you for your kind comments and for taking the time to feed back to us.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
Perfect customer service. Quick shipping
forward2me
Many thanks for your kind comments - don't forget to 'Like' our picture on Facebook to have a chance at winning a kindle in our May Madness.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
The service itself is excellent but it is often ridiculously expensive wiping out any savings made on buying in the UK. I would recommend the company though as they are very cortiuos and efficient. The price does put me off buying in UK
forward2me
Thanks for taking the time to feed back to us.<br/>We offer a premium, door to door, tracked service with very fast transit times.<br/>We can also consolidate packages for you over a period of time to make shipping more cost effective.<br/>We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.<br/>We value your comments and hope we can persuade you to come back to us.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
The shipment was received within a week and in good condition. No complaints!
forward2me
Many thanks for taking the time to feed back to us - your views are important to us.<br/>Don't forget to 'Like' our picture on Facebook to have the chance of winning a kindle.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
Very easy, no hassles.
forward2me
Thanks for taking the time to respond - have a great weekend.<br/><br/>Janet
Unknown Country
Unknown Shipment Details
ACCURATE , PRECISE & IN TIME DELIVERY OF GOODS...I WISH YOU'LL CONTINUE THAT WAY !!!
forward2me
Many thanks for your feedback - it's important to us.<br/>Have a great weekend.<br/><br/>Janet
Unknown Country
Unknown Shipment Details
Very satisfied with the delivery service. Friendly and efficient staff are always very helpful in dealing with enquiries. I would recommend this company to anyone who is looking for a forwarding service.
forward2me
Many thanks for taking the time to respond. Hope all is well in Cyprus and we look forward to speaking again soon. In the meantime don't forget to 'like' our picture on Facebook to have a chance in the 'May Madness' draw for a kindle.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
SERVICE GOOD BUT WEBSITE HARD TO UNDERSTAND AND NOT VERY USER
FRIENDLY - WOULD LIKE COMMERCIAL INVOICE TOGETHER WITH COPY
OF AIRWAYBILL WHEN REQUESTING SHIPPING. ALSO AN INBOX AND OUTBOX WOULD ENABLE US TO SEE WHAT HAS ARRIVED AND WHAT HAS BEEN SHIPPED - LOOK AT MYUS.COM WEBSITE. SHIPPING EXPENSIVE.
WOULD BE GOOD TO HAVE GOODS SHIPPED WITH PREPAID DUTIES AND
TAXES WHICH DOESN'T GET WAYLAID AT CUSTOMS AND ARRIVES AT
CUSTOMER MORE SPEEDILY.
forward2me
Thanks for your comments.I think one of my team spoke to you on the phone today regarding your latest shipment - it was shipped this afternoon. I will personally have a look at your requests on Tuesday when I'm back in the office (Public Holiday in the UK on Monday)and come back to you.<br/>We will soon have new functionality on the website so that you can log into your account and choose the items that you want to ship but you can see a certain level of information on your account already.<br/>Hope this all helps and I will be back in touch on Tuesday.<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
Great service, but a bit expensive. Would be wonderful if the premiums were a Lilly's more competitive.
forward2me
Thanks for your feedback - really appreciated.<br/>We're offering a premium door to door tracked service to maintain the standards that our customers expect.<br/>If you have a few purchases to make we can consolidate your items and ship them altogether which reduces your shipping costs. If you would like to do this please contact us through the website.<br/>Hope this all helps.<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
treated as we were conducting illegal activities ( all we were doing is buying electrical parts in uk and exporting them to us) so we just found another company in UK to do business with which provides better services at better pricing..
forward2me
Many thanks for taking the time to respond.<br/>We're really sorry that you are unhappy with our services but it was not our intention to make you feel this way.<br/>When we received the computer parts we needed to obtain clarification on their function We genuinely didn't know what they were and what was their intended use, so we needed to ask for the information before we could proceed with the shipping of the items.<br/>Once we received this from you we acted as quickly as possible to process this through our couriers and forward them onto you.<br/>We take our responsibilities very seriously and didn't want to ship something that we weren't sure about.<br/>Sincere apologies once again.<br/>Kind Regards,<br/><br/>Janet
Unknown Country
Unknown Shipment Details
I am very pleaced with your service. Your are very helpful when needed and your product is very good.
forward2me
Thank you for your kind comments - we really appreciate your feedback.<br/>Have a great weekend.<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
Excellent service and Quick forwarding of mail/packages. Only downside is the price, but I guess with the speed and quality of service I shouldn't complain.
forward2me
Thank you for your feedback - we appreciate you taking the time to tell us how you feel.<br/>We are offering a premium, door to door, tracked service with fast transit times to maintain the quality service our customers,like yourself expect.<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
Ok service
forward2me
Thank you for your feedback - have a great weekend.
Unknown Country
Unknown Shipment Details
Great company. Highest integrity. I had no problems and was very satisfied.
forward2me
Many thanks for your feedback. Don't forget to 'like' our picture on Face book to have the chance of winning a kindle in our May Madness Promotion.<br/><br/>Janet.
Unknown Country
Unknown Shipment Details
Worked fine. I was a little apprehensive at first. Item was shipped promptly.
forward2me
We're really pleased that your happy with our services and have gained<br/>some confidence in us through giving us a try. Look forward to shipping more packages for you.<br/><br/>Michelle
Unknown Country
Unknown Shipment Details
the price of the posting to Cyprus.
forward2me
Many thanks for taking the time to respond. <br/>We offer a tracked, premium door to door service, with standard insurance as our main service. We also re-pack your parcels to reduce your shipping costs where required and add extra packing to ensure your package reaches you in the best condition.<br/>If you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We can also consolidate parcels for you which will help with shipping costs.<br/><br/>Michelle
Unknown Country
Unknown Shipment Details
Great service. Looking to use them in the future.
forward2me
Many thanks for taking the time to respond.<br/>We look forward to receiving more packages for you.<br/>Kind Regards,<br/><br/>Michelle
Unknown Country
Unknown Shipment Details
I'm very happy I found this site! It allows me to buy a lot of things that can't be shipped to my country and the shipping methods offered are always the best possible! I can see myself buying tons of things in the near future using their services...
forward2me
Thank you for your feedback.<br/>Please let us know if we can be of any assistance at any stage.<br/>Kind Regards,<br/><br/>Michelle
Unknown Country
Unknown Shipment Details
Good service, I'm happy with it.
forward2me
Thanks for your feedback, have a great weekend.<br/><br/>Michelle
Unknown Country
Unknown Shipment Details
Very fast service and it came direct to me without any problems. The service is a bit expensive, but if there's no other way to get the items, then you certainly get what you pay for!
forward2me
Many thanks for your comments.<br/>If it helps, we can consolidate your parcels, that always helps with your shipping costs.<br/><br/>Michelle
Unknown Country
Unknown Shipment Details
Happy with the service but your service is over priced! As such, I has started using another UK forwarding service.
forward2me
Thanks for the feedback. We do provide a premium service that is tracked, contains basic insurance and has short delivery times. If you have found a company that is providing an equivalent level of service - i.e. they're not just throwing the package in the post in the same condition as they receive it (we repackage items appropriately and complete the export paperwork comprehensively) then we would be happy to price match - please just get in touch.<br/><br/>In situations where the best possible price is needed but for the same level of service we recommend consolidating a few items into the same shipment and sending them together - this always works out cheaper.
Unknown Country
Unknown Shipment Details
Very quick, thanks. I'm happy :-)
forward2me
Thanks for your feedback - have a great weekend.<br/>Kind Regards,<br/><br/>Michelle
Unknown Country
Unknown Shipment Details
I am extremely pleased with the service I have received from forward2me. They have always been extremely friendly and helpful in all correspondance and I have always received my parcels very swiftly indicating a quick turnaround time at their depot. Many thanks.
forward2me
We're really pleased that your happy with our services - we'll pass your kind comments onto the team.<br/>Kind Regards,<br/><br/>Michelle