forward2me - Reviews | Customer Reviews

customer reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.6 5

Based on 15760 reviews

Jeffrey Carleton 21 January 2013

DHL Express Worldwide

Very happy with forward2me! Everything went like clockwork.

Many thanks for taking the time to feedback to us, we really appreciate it. We're really pleased that you've had a great experience here at forward2me - we'll pass your comments on to our team. Have a great day. Kind Regards, Janet.

Aisling Phelan 19 January 2013

DHL Express Worldwide

She was very helpful and explained everything clearly. She didn't rush going through the contract and was honest about how good reception and how much data usage I would need.

Really good to hear that you've experienced helpfulness and honesty here at forward2me. We really appreciate your feedback. Enjoy your kindle. Kind Regards, Janet.

Grace Cassar 18 January 2013

DHL Express Worldwide

regrettabbly, it's on the pricey side. great service however but surely cannot afford it. cheers

Thanks for your mail and feedback, it's important to us. I think from looking at your surname that you probably reside in Malta. We do have the basic,no frills shipping option available to Malta alongside our DHL premium, tracked,door to door service. If you've chosen the express service this time and may be don't need the tracked, door to door, shipping option perhaps give the forward2me basic shipping option a go next time. Hope this all helps. Have a great day and enjoy wearing your new coat. Kind Regards, Janet.

Saud AlSubaie 18 January 2013

DHL Express Worldwide

Excellent website!
-Clear, easy, and fast sign up
-Did not need to email or ask for any help to get anything done (PROFESSONAL SERVICE)
-Invoice for delivery was sent very fast, and payment is easy and safe
-Delivery was done really quick, I got my kindle

Many thanks for taking the time to leave feedback, your opinion is of great value to us. We 're really pleased that you're happy with our services and we look forward to helping you again in the near future. Meanwhile have a great day and enjoy your kindle. Kind Regards, Janet.

Matteo Lombardi 18 January 2013

DHL Economy Select

Great costumer service, fast service and fair price. Recomended!

Thanks for taking the time to leave us with your feedback. We're delighted to hear that you were happy with the service we offered and we hope to help you out again in the near future. Kind Regards, James

Nathaniel Grant 18 January 2013

DHL Express Worldwide

Fast and easy way to have items sent abroad. Price was reasonable and good service/updates received throughout. Would recommend and would definitely use this company again.

Thanks for taking the time to leave us with your feedback, we really appreciate your kind comments. We hope to be able to help you out again in the near future. Have a good weekend. Kind Regards, James

JOSEPH BARTOLO 17 January 2013

DHL Express Worldwide

VERY GOOD AND QUICK SERVICE

Many thanks for taking the time to leave us with your feedback. We're really pleased you were happy with the service we offered and we look forward to shipping to you again in the future. Have a good weekend. Kind Regards, James

Fabio De Gaspari 17 January 2013

DHL Express Worldwide

FDG

Excellent service, fast and reliable.

Thanks for your feedback, we really appreciate your kind comments. Have a good weekend. Many Thanks, James

olli uimonen 17 January 2013

DHL Express Worldwide

Less than 24 hrs from service provider to Finland! Extremely easy, good comms and instructions for a first timer, reasonably priced. Highly recommended :-D

Many thanks for your kind comments, your feedback means a lot to us. We look forward to shipping to you again in the future. Kind Regards, James

Unverified Customer 17 January 2013

Unknown Shipment Details

Super service and quick delivery.
I like that you offer different options of shipping.
Thank you

Thanks for your feedback and for your kind comments. We're pleased to hear that you were happy with our service and we look forward to shipping to you again in the near future. Have a good weekend. Many Thanks, James

Alexandra Fenech 17 January 2013

forward2me basic

Very good service. Thinking of using it again in the near future.

Many thanks for taking the time to leave us with your feedback. We'll look forward to receiving more parcels for you in the near future. Kind Regards, James

Tracey Sellers 17 January 2013

DHL Express Worldwide

The service was fast, goods came well packaged and solved the problem of not being able to have them delivered to my country.

Thanks for your feedback. We're pleased to hear that you were happy with the service which we provided and we look forward to shipping to you again in the future. Have a good weekend. Kind Regards, James

yean mee goh 17 January 2013

DHL Express Worldwide

YMG

Excellent service as always!

Thanks for your feedback, we really appreciate it. We'll look forward to receiving more parcels for you. Kind Regards, James

John Casiano 17 January 2013

DHL Express Worldwide

Thank you for replying to my email inquiry quickly and expedient shipment with sturdy packaging.

Many thanks for your feedback, your views are important to us. We're pleased that you were happy with the service we provided and we look forward to shipping to you again in the future. Kind Regards, James

Service was excellent. Package arrived quickly and in great condition. Customer service is A++

Nico de Poel 16 January 2013

DHL Express Worldwide

NDP

If Google won't deliver stuff to your country, have forward2me deliver it to you instead. Wonderful service, the delivery was incredibly quick and the whole process just went buttery smooth. I can't recommend these guys enough!

Thanks for your feedback, we really appreciate your kind comments. We hope to be able to help you out again soon, have a good weekend. Kind Regards, James

Adrian van Iersel 16 January 2013

DHL Economy Select

AVI

Excellent. Fast, reliable, clear. Would recommend their service to my friends.

Thanks for taking the time to leave us with you feedback, it's much appreciated. We're pleased to hear that you were happy with our service and we hope to ship to you again in the near future. Kind Regards, James

MICHAEL CURMI 15 January 2013

forward2me basic

Very friendly & helpful service . That's why I'm a returning customer . Very good communication too !

Thanks

Thanks for your feedback, we really appreciate your kind comments. We'll look forward to shipping to you again in the near future. Have a good weekend. Kind Regards, James

Ivan Stankovic 14 January 2013

DHL Express Worldwide

Excellent!

Thanks for your feedback, we really appreciate your views. We look forward to shipping to you again in the near future. Have a good weekend. Kind Regards, James

Unverified Customer 14 January 2013

Unknown Shipment Details

God and prompt service!

Thanks for your feedbck, we really appreciate your comments. We hope to help you out again in the future. Kind Regards, James

Christianne Fenech 14 January 2013

forward2me basic

Excellent service! Always impeccable! GOOD JOB!

Many thanks for taking the time to leave us with your feedback, it's appreciated. Have a good weekend. Kind Regards, James

Lorna J. Micallef 14 January 2013

DHL Express Worldwide

LJM

The rates are quite high and your courier service to Malta (i.e. DHL) does not offer a good service here. Th last parcel i got, i went to pick it up myself and spent about an hour in their reception to be attended to. There were only 2 people before me. It would be of great benefit to both parties if you had to use another courier service like TNT, Express, etc. They are also cheaper.
Thanks.

Thanks for your feedback. We're sorry you feel our service is expensive and that you've experienced difficulties with DHL in Malta. We can offer to ship through other courier services for you to avoid any problems in the future, alternatively we can ship to you through Royal Mails services. If you have any further queries please don't hesitate to get in touch via our website. Have a good weekend. Kind Regards, James

Unverified Customer 14 January 2013

Unknown Shipment Details

Although I did not complete my purchase because I had it returned to the sender I was very pleased with the professional and efficient way the staff dealt with my issue.

Many thanks for taking the time to leave us with your feedback, we really appreciate your kind comments. Have a good weekend. Kind Regards, James

Scheryl Quah 14 January 2013

DHL Express Worldwide

I have now used forward2me three times, and each time, the service is always courteous and prompt.

Many thanks for taking the time to leave us with your feedback, your views are really important to us. We look forward to shipping to you again in the future. Kind Regards, James

ghislain demonda 13 January 2013

DHL Express Worldwide

Very good service. Thanks!

Thanks for your kind comments, we really appreciate your feedback. Kind Regards, James

Leo Leclair 13 January 2013

DHL Express Worldwide

perfect

Thanks for your feedback, we appreciate your comments. Kind Regards, James

Stephen Geybels 12 January 2013

DHL Express Worldwide

At first I was very sceptic about these forward services. But I wanted the Nexus 4 so bad so I went for forward2me. It amazed me how great their customer service is! It's absolutly top notch. I sent a bunch of mails, silly one's too and they replied on every single one within 24h.
As for packaging. My phone was multiple times wrapped in bubble foil and put in a plastic DHL bag.
Forward2Me is a bit expensive but it's totaly worth it! Really. I will use their service again in the near future.

Thanks for taking the time to leave us with your feedback, we really appreciate it. We're really pleased that you were happy with the service which we provided and we hope to be able to help you again in the near future. If for any future shipments you would like us to look into a cheaper shipping option for you, such as standard mail, please let us know and we can do this for you. Have a good weekend. Kind Regards, James

Thomas Schaumburg 11 January 2013

DHL Express Worldwide

Quick, easy to use, no nonsense

Many thanks for your feedback, we really appreciate your kind comments. Have a good weekend. Kind Regards, James

François Forestier 11 January 2013

DHL Express Worldwide

My service feedback with forward2me

Thanks for your feedback. Many Thanks, James

Gorka Langara 10 January 2013

DHL Economy Select

Good and fast service

Thanks for taking the time to leave us with your feedback - we really appreciate your kind comments. Have a good weekend. Kind Regards, James

Ellison Montero 10 January 2013

DHL Express Worldwide

Excellent service and I was kept constantly updated on the status of my package. I recommend this service!

Many thanks for your kind comments, your feedback means a lot to us. We look forward to shipping to you again in the future. Kind Regards, James

Aishe Besim 10 January 2013

DHL Express Worldwide

Fast service, although hard to estimate shipping costs prior to using this service. Pretty much obliged to pay requested rate without a clear guide of costs prior to purchasing.

Many thanks for your feedback - we appreciate your comments. Our pricing calculator uses the estimated weight and dimensions of your parcel to give you an idea of your shipping costs. If you'd like to get in touch with us through our website we're more than happy to provide you with a quote if there's anything you're unsure on. Have a good weekend. Kind Regards, James

Brian Lentz 10 January 2013

DHL Express Worldwide

Really a excellent service - quick and professional

Thank You!

Many thanks for taking the time to respond to us, your views are important to us. Have a good weekend. Kind Regards, James

ashley glowacki 10 January 2013

DHL Express Worldwide

Love this service!

Many thanks for your feedback - we really appreciate your comments. We look forward to shipping to you again in the future. Kind Regards, James

ROBERTO CADARIO 08 January 2013

DHL Express Worldwide

Perfect!!

Thanks for your kind comments - have a good weekend. Kind Regards, James

Morten Olesen 08 January 2013

DHL Express Worldwide

I've used their service twice and every time it just works - and fast!
Highly recommended!

Thanks for your kind comments, we really appreciate your feedback. We look forward to shipping to you again in the future. Kind Regards, James

Emma Jackson 08 January 2013

DHL Express Worldwide

What a great experience! I was kept in the loop every step of the way and couldn't believe how quick everything was :)

every time I had a question the team got back to me really promptly as well.

thanks for a wonderful experience :)

Many thanks for your feedback. We're really pleased to hear that you were happy with our services and we look forward to shipping to you again in the future. Have a good weekend. Kind Regards, James

Romeo Mandinggin 07 January 2013

DHL Express Worldwide

Very fast shipping but expensive. Is there an option to receive it later perhaps 7 to 10 days with lower cost?

Many thanks for taking the time to respond to us, we really appreciate your feedback. We can offer you different shipping options, for example Royal Mail - we'll be introducing this on our website in the future but we haven't quite got there yet. If you get in touch through our website we'll be happy to look at slower shipping options for you. Have a good weekend. Kind Regards, James. James

Daisuke Imano 07 January 2013

DHL Express Worldwide

The item arrived at my address earlier than I though.

Many thanks for taking the time to leave us with your views, we really appreciate your feedback. Have a good weekend. Many Thanks, James

Judy Pham 07 January 2013

DHL Express Worldwide

Very pleased with the forwarding service, will use again in the future.

Timo Gienger 07 January 2013

DHL Express Worldwide

Superfast and uncomplicated!

Thanks for your kind comments, we really appreciate your feedback. Kind Regards, James

Theodoros Charalampakis 06 January 2013

DHL Express Worldwide

Fast Service! Very good communication. Less than 24hours to arrive from UK to Greece Crete! A bit expensive but reasonable due to fastness!!!

Thanks for taking the time to respond to us, we really appreciate your feedback. We use DHL's premium, door to door, fully tracked service to provide the quality service our customers expect. If you would like to ship through a cheaper service that doesn't offer the same guarantees please let us know and we can look into this for you. Have a good weekend. Kind Regards, James

Adrian Pasc 04 January 2013

DHL Economy Select

I am very satisfied with your service. I won't hesitate to use it again when needed.
Thank you!

Many thanks for taking the time to respond to us, your comments are much appreciated. We're pleased to hear that you were satisfied with the service and we look forward to shipping to you again. Have a great weekend. Kind Regards, James

daphneduddridge@gmail.com 04 January 2013

DHL Express Worldwide

Very friendly and very fast service. Good luck to them all!

Many thanks for your kind comments. We're really pleased to hear that you were happy with the service that we provided and we look forward to helping you out again in the future. Have a good weekend. Kind Regards, James

EVANGELOS PRITSIS 03 January 2013

DHL Economy Select

Excellent as always!!!

Many thanks for taking the time to respond to us, we really appreciate your comments. We look forward to shipping to you again in the near future. Have a good weekend. Kind Regards, James

Konstantinos Moraitis 03 January 2013

DHL Express Worldwide

1. several items prohibited--ie perfume
2. a bit expensive, I paid 36 Eu--or was it pounds?--for consolidation and mail

Thanks for your feedback, it's appreciated. Regarding prohibited items, we certainly understand frustrations in this area and we do everything we can to exceed customer expectations but we are not in a position to influence laws and regulations affecting shipment of goods between countries. We are a professional company that operates within the law and so in a small percentage of cases we have to return goods to the retailer or destroy them depending on customer instruction – this generally happens with toner cartridges, batteries and aftershave although we have an explicit list in our terms of trade https://www.forward2me.co m/main-site/terms-of-tra de. Companies that forward these types of items without following the necessary shipping procedures affect everyone by slowing down the transit of appropriately shipped goods and threatening the safety of other people. If you find a company prepared to just put these items in the post it's a sure sign the don't know what they are doing. Forward2me has 4 people who are accredited to ship dangerous goods so where it is legal to ship such goods we are able to do so. This requires special labelling, packaging and handling and so is at additional cost to us – necessarily we have to pass this on and it may not make sense from the perspective of some customers. Regarding the cost of the service, we charged a total of £35.50 (£29.67 ex VAT). We understand this can be a sensitive issue however I would like to put it into context. We received 4 separate packages for you, we had to consolidate these into one package and then generate the appropriate export paperwork to accompany the package. We provided a DHL Air Express courier service which was collected from us on Thursday 20th December and with you in Greece on Friday 21st December. Post Office would not be viable for pre-Christmas delivery although we are happy to send via PO where requested. To compare our DHL Air Express price, please take a look at an aggressive parcel delivery service such as Parcel Monkey http://www.parcelmonkey.co.uk/dhl-worldwide. The same package with them would have cost £41.63 (£49.95 inc VAT) – this is just shipment – no taking receipt of goods, export paperwork, consolidation of goods, etc. Once again, thanks for taking the time to provide the feedback and wishing you a happy 2013.

Rex Baggaley 03 January 2013

DHL Express Worldwide

Good, friendly communications - fine team! Fast accurate delivery - all items arrived safely due to good packing.

Thanks for your kind comments, your views mean a lot to us. We hope to help you out again soon. Have a good weekend. Many Thanks, James

Edwin Balzan 03 January 2013

forward2me basic

Ever since two types of pricing were included, I can say that I have used this service more and more since it has improved the value-for-money aspect.

Thanks for taking the time to respond to us. We're pleased that you're happy with the improvements in our service and we look forward to shipping to you again in the future. Have a good weekend. Kind Regards, James

João Marcos Silva 03 January 2013

DHL Express Worldwide

JMS

Forward2me is always great.

Thanks for your feedback, we really appreciate your views. Have a great weekend. Kind Regards, James

jason micallef 02 January 2013

forward2me basic

thanks it was an exellent service

Thanks for feedback, we really appreciate your kind comments. Kind Regards, James

Johan Rönn 02 January 2013

DHL Express Worldwide

Excellent