Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
John Goodman
04 April 2013
DHL Express Worldwide
JG
Worked very well. Easier and faster than I expected.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that we did a great job for you - we hope to be able to help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Alessandro Vancheri
04 April 2013
DHL Express Worldwide
AV
Excellent customer service.
Shipping service very fast and accurate.
Too much expensive.
I suggest to propose as an alternative a cheaper class of service with alternative carriers (royal mail).
Shipping service very fast and accurate.
Too much expensive.
I suggest to propose as an alternative a cheaper class of service with alternative carriers (royal mail).
Many thanks for taking the time to provide us with your feedback - we really appreciate your comments. <br/><br/>It's good the hear that you thought our customer service was excellent - thank you. <br/><br/>We can offer different/cheaper methods of shipping for future shipments if you feel the DHL Express, door to door service is not quite right for you.<br/><br/>Hope this all helps and we look forward to you using forward2me again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Robyn Handley
04 April 2013
DHL Express Worldwide
RH
Brilliant service! Forward2me were very efficient and professional, I was very impressed with their service.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you thought our service was brilliant, efficient and professional.<br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
david angel
04 April 2013
DHL Express Worldwide
DA
very good service will use again
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to shipping future parcels to you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Henrique Fonseca
04 April 2013
DHL Economy Select
HF
Excellent Service!
I would use it more frequently if the prices were a bit lower.
Keep the good work.
I would use it more frequently if the prices were a bit lower.
Keep the good work.
Thank you for taking the time to respond to us, we appreciate your comments. <br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. <br/><br/>Please always feel free to get in touch with us if you require a different/cheaper method of shipping with no guarantees or tracking. <br/><br/>We hope this helps and we look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
HF
Very nice to know that if needed you could provide a different/cheaper method of shipping.
John Robb
04 April 2013
DHL Express Worldwide
JR
Very good professional service. Would like some cheaper options for freight if possible
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We're glad that you have enjoyed our professional service. <br/><br/>We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for you. <br/><br/>Please get in touch and we can provide other options for future shipments.<br/><br/>Hope this all helps and we look forward to you using forward2me again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ally Thorne
03 April 2013
DHL Express Worldwide
AT
The team are wonderful. Especially Michelle who is so patient with me!
Best service ever!
Best service ever!
Many thanks for your kind comments - it's really appreciated.<br/><br/>We look forward to helping you out again, very soon.<br/><br/>Kind regards,<br/>Michelle.<br/><br/>Michelle.
David Reeves
03 April 2013
DHL Economy Select
DR
does what it says on the tin
Thanks for your kind comments - that's great to hear. <br/>We look forward to helping you out again very soon. <br/><br/>Kind Regards,<br/><br/>Michelle.
Drussila Hollanda
03 April 2013
DHL Economy Select
DH
The service is quite useful (this is my second time using it) and the customer support team is very nice and helpful. My only negative is unfortunately the price of the service. I know, that the delivery service chosen is quite fast and F2Me has to take a profit, but it's just a bit heavy on the pocket (sometimes is costs almost double of the product being shipped). It bothers me a bit that it's not clear anywhere in the website the range of how much will I pay before I send something to F2Me - I only see that info once I have already sent something and it's always a shock. I wonder if you could offer different delivery methods, so I could actually choose a longer delivery if I want to save more. Cheers!
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We're glad that you have found our service useful and that our customer support team was helpful.<br/><br/>We can offer different/cheaper methods of shipping if you feel the DHL Express, door to door service is too expensive/not quite right for you. <br/><br/>For future reference if you are looking at making a purchase and are unsure how much it would cost to ship, then please get in touch with our customer services who would be more than happy to help in providing you with a quote for shipping. <br/><br/>Hope this all helps and that you will continue to use forward2me. <br/><br/>Have a great weekend. <br/><br/>Kind Regards,<br/><br/>Michelle.
Francesco Catania LL.B (Melit)
03 April 2013
DHL Express Worldwide
FCL
Exceptional service!
That's great to hear - thank you.<br/><br/>We hope to help you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Kelly Gardner
02 April 2013
DHL Express Worldwide
KG
The forwarding service was very easy to use. Additionally, it was less expensive and much faster than I thought it would be. I would use this service again and recommend it unconditionally.
Many thanks for your feedback and comments - it's really appreciated.<br/><br/>We look forward to you using our service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Richard Horton
02 April 2013
DHL Express Worldwide
RH
Prompt, efficient, and no fuss. Excellent service
Many thanks for your feedback - that's really good to hear that we did a great job for you and that you think our service is hassle free.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
tiziana d'andrea
01 April 2013
DHL Economy Select
TD
Unbeatable service
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Halvor Solbakken
01 April 2013
DHL Economy Select
HS
I paid freight cost same day my shipment arrived Forward2me. I got my package on my door 4 day later. Exelent service.
Thank you for your feedback - that's really good to hear that we did a great job for you.<br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Ales Milan
01 April 2013
DHL Express Worldwide
AM
Very excellent service. My parcel for forwarded same day, and come to me next day. I'm very satisfied and I recommend if you looking for reliable service of this type.
Many thanks for taking the time to respond to us - your feedback is really appreciated. <br/><br/>We're pleased to hear that you think our service is excellent and that we provided you with a good turn around time for your parcel.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
01 April 2013
Unknown Shipment Details
You opened my god damn mail. That is against the law. I am extremely unhappy about that, Pockit cancelled my card suspiciously at the same time, so I am blaming forward2me for wasting a lot of my time and money. Pathetic. As soon as I can be bothered finding another address, I'm out of there. Technically they have committed a crime, so that speaks for itself.
Thank you for your feedback. I'd like to draw your attention to several things regarding our service:<br/><br/>1) We do not provide a mail forwarding service - we are a parcel/package forwarding service. Nowhere on our site does it say we provide mail forwarding and you will see in our FAQ (#15) we explicitly state we do not forward mail. The reason we don't provide this service is to stop people registering things like driving licenses, companies and financial products at our address as in many cases these end up being used for fraudulent purposes.<br/><br/>2) Also in our FAQ (#31) you will see explicit reference to not forwarding financial products - obviously a credit card would fall into this category.<br/><br/>3) You agreed to our Terms of Trade at the point you signed up to our service. If you read them you will see we clearly state we may open all packages at our discretion. When shipping anything internationally it is a necessity to know what you are shipping - if we are in any doubt, we open it.<br/><br/>4) Regards the legality of the service, of course you're welcome to your opinion. Forward2me has spent many ten's of thousands of pounds on legal advice and operates in a completely transparent manner.<br/><br/>5) As a gesture of goodwill we have refunded your £2 registration fee and closed your account. Please don't register with us again.<br/><br/>Kind regards<br/><br/>Janet Grundy<br/>Operations Director.
Anna D'Emilio
29 March 2013
DHL Express Worldwide
AD
Very good service, kind customer service, A++
Many thanks for your kind comments - they are really important to us. <br/><br/>We're really pleased that you are happy with our customer services and we look forward to looking after your parcels again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
29 March 2013
Unknown Shipment Details
Forward2me offers a really wonderful service. The customer service is of 1st class grade. They keep you informed all the time since you place your order until they ship it.Very nice people who are always ready to help.Congratulations and keep it up.
Many thanks for taking the time to provide us with your lovely feedback - it's really appreciated.<br/><br/>We're really pleased that we provided you with a wonderful service and that you thought our customer services was first class - thank you.<br/><br/>We look forward to looking after your parcels again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
DaaVeeDee LLC
29 March 2013
DHL Express Worldwide
DL
Everything was done quickly and efficiently.
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Andrea Del Greco
29 March 2013
DHL Express Worldwide
ADG
ok...fast and efficent
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to helping you out in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Jannetje Tenhaaf
28 March 2013
DHL Express Worldwide
JT
No complaints.Great service. Parcel arrived nice and quickly. Would recommend.
That's really good to hear that we did a great job for you and that you would recommend our services - thank you.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Vladyslav Osmolskyy
28 March 2013
DHL Express Worldwide
VO
very fast service
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind regards,<br/><br/>Michelle.
Luis Marques
28 March 2013
DHL Express Worldwide
LM
Great communication service. Had more than one package, which they secured and combined until all packages were ready for shipping. Excellent packaging, all items were well secured. Very fast delivery and feedback on everything. The price for small items however could be cheaper, but due to the quality of service I witnessed, I think I can't complain much.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's good to hear that you made use of our consolidation service to help save on shipping costs and that all your items had been packaged securely.<br/><br/>We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for smaller items. <br/><br/>Please feel free to get in touch with our customer services for future shipments and they will be more than happy to assist you.<br/><br/>Kind regards,<br/><br/>Michelle.
Nancy Micallef
28 March 2013
forward2me basic
NM
I LOVE YOUR SERVICE SINCE I AM FROM MALTA, MOST OF THE SITES I USED TO VIEW ONLINE COULDNT DELIVER HERE TO MALTA BUT WITH YOUR SERVICE THAT PROBLEM IS SOLVED.
HOWEVER THERE ARE SOME SITES THAT DONT USE BUSINESS ADRESSES THAT I DONT KNOW WHY.
HOWEVER THERE ARE SOME SITES THAT DONT USE BUSINESS ADRESSES THAT I DONT KNOW WHY.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that you love our service and that it has enabled you to make purchases on sites that don't deliver to Malta.<br/><br/>99.9% of retailers deliver to us with no problems, although we do have odd ones that won't deliver to a business address.<br/><br/>If you would like to provide details through our customer services of the retailers that you have had problems with, then we can look into these for you.<br/><br/>Kind regards,<br/><br/>Michelle.
Esther Kiezowa
28 March 2013
DHL Express Worldwide
EK
Very serious and quick delivery!
Just awsome.
Just awsome.
That's really good to hear that we did a great job for you.<br/><br/>It's great to hear that you think our service is awesome.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MIrko Au
28 March 2013
DHL Express Worldwide
MA
It'a good service
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
David Butcher
28 March 2013
DHL Express Worldwide
DB
Very happy with service and fast thanks David NZ
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Theo Noflaner
27 March 2013
DHL Express Worldwide
TN
Excellent service, really fast! Of course you have to pay for the excellent service...
Many thanks for your feedback - it's really important to us.<br/><br/>We're glad that you have enjoyed our excellent service. We can offer other options for shipping if you feel the DHL Express, door to door service is not for you.<br/> <br/>We look forward to you using our excellent service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
PAULINE KESS0GLIDOU
27 March 2013
DHL Express Worldwide
PK
every time all is good,no problem at all.I feel safe for the items that will arrive at home from England.Many thanks.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We look forward to receiving and shipping parcels for you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Eivind C Dahl
27 March 2013
DHL Express Worldwide
ECD
Spot on, excellent service and handling, will use them again...
That's really good to hear that we did a great job for you.<br/><br/>We look forward to you using our services again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Giuseppe Roberto D'Angelo
27 March 2013
DHL Express Worldwide
GRD
All excellent!! Gentili ed efficienti, consigliato!!
Many thanks for your feedback - its really important to us.<br/><br/>We've translated your comments - we hope you don't mind.<br/><br/> Friendly and efficient, recommended!<br/><br/>We look forward to shipping parcels to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Mikael Milld
27 March 2013
DHL Express Worldwide
MM
Fantastic overnight delivery to Sweden
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Filipe Santos
27 March 2013
DHL Express Worldwide
FS
Very fast and efficient.
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Guillaume Windels
27 March 2013
DHL Express Worldwide
GW
Exactly what I needed!
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Alex Knight
27 March 2013
DHL Express Worldwide
AK
Excellent service, item shipped the same day it was received at the warehouse. DHL very quick as usual with reasonable pricing, however as others have suggested it would be good to see some 'economy' shipping options as DHL Express can get pricey with larger items.
Many thanks for taking the time to respond to us, we appreciate your comments.<br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch. <br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
Aaron Hawthorn
27 March 2013
DHL Express Worldwide
AH
I used forward2me for the first time recently. The service worked perfectly and my goods arrived in New Zealand in record time in perfect condition.
I would (and have) recommend forward2me to others in an instant.
I would (and have) recommend forward2me to others in an instant.
Many thanks for your lovely feedback - it's really appreciated.<br/><br/>It's really good to hear that we did a great job for you and that you are recommending us to others - thank you.<br/><br/>We hope to be able to help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Diane Westwood
27 March 2013
DHL Express Worldwide
DW
Timely service. Very happy, will use again.
Thank you for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We look forward to being of service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Vincent Tai
27 March 2013
DHL Express Worldwide
VT
Excellent. Speedy delivery.
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to shipping parcels to you in the future.<br/><br/>Kind Regards<br/><br/>Michelle.
Max Bierwerts
26 March 2013
DHL Economy Select
MB
Belgium represent :D !
Outstanding service. Very good communication ( used package consolidation ).
Items were well packaged + fast shipping.
Word-class ! Recommended.
Outstanding service. Very good communication ( used package consolidation ).
Items were well packaged + fast shipping.
Word-class ! Recommended.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's good to hear that you used our consolidation service and also that we provided you with good communication.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ronan Flynn
26 March 2013
DHL Express Worldwide
RF
In terms of the efficiency and speed of the service, everything worked well and the almost instant notifications from forward2me was impressive.
However the cost of the forwarding was much higher than I had expected, due to the the forwarding being through an express DHL service. I would have liked to have had the option to choose a different delivery method here, as my reason for using the forward2me service wasn't for speed, but rather because I was trying to get clothing goods from the UK where the online retailer did not offer delivery to Ireland.
The service was very good, but the price left me slow to use it again unless absolutely necessary.
However the cost of the forwarding was much higher than I had expected, due to the the forwarding being through an express DHL service. I would have liked to have had the option to choose a different delivery method here, as my reason for using the forward2me service wasn't for speed, but rather because I was trying to get clothing goods from the UK where the online retailer did not offer delivery to Ireland.
The service was very good, but the price left me slow to use it again unless absolutely necessary.
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>Although you thought we were expensive, it was nice to hear that you liked the efficiency and speed of our service. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch. <br/><br/>We hope this all helps and that you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Susana Zingg
26 March 2013
DHL Economy Select
SZ
Great service - looking forward to use it again
Many thanks for your feedback - it's really important to us.<br/><br/>We look forward to offering our great service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Antonio Broega
26 March 2013
DHL Express Worldwide
AB
Excellent service. The package arrived in excellent condition and it was very quick.
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Clive Crompton
26 March 2013
DHL Express Worldwide
CC
Outstanding service, highly recommended.
That's great feedback - many thanks for taking the time to provide us with your comments - it's really appreciated.<br/><br/>We look forward to shipping future parcels for you.<br/><br/>Kind regards,<br/><br/>Michelle.
Omar Frenquelli
26 March 2013
DHL Economy Select
OF
Excellent service, parcel arrived and sent in three hours.
Many thanks for your feedback - that's really good to hear that we did a great job for you.<br/><br/>We hope to be able to help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
NIKOLAOS KOTSIRAS
26 March 2013
DHL Express Worldwide
NK
Very fast delivery
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We hope we can help you out again, very soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Leif-Arne Sorensen
26 March 2013
DHL Express Worldwide
LS
Thanks!
A+++++++ from me
A+++++++ from me
Many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime very soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Nathan Greco
26 March 2013
DHL Express Worldwide
NG
Fast service and exilent communication throughout the entire process. the price seemed very reasonable considering that if i was to find this item in Australia it would have probably cost a lot more then my final bill.
now to find a place to hide this birthday gift
now to find a place to hide this birthday gift
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future. <br/><br/>Hope you found the hiding place :)<br/><br/>Kind Regards,<br/><br/>Michelle.
CONSTANTINOS TALIOTIS
25 March 2013
DHL Express Worldwide
CT
Fast delivery, nice package, overall satisfied! if it was only cheaper I would use this service more often
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We're glad that you have enjoyed our service. We can offer other options for shipping if you feel the DHL Express, door to door service is too expensive for you. <br/><br/>For future shipments, please get in touch. <br/><br/>Hope this all helps and thank you for using forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Mezivoto Meze
25 March 2013
DHL Express Worldwide
MM
Forward2me is by far one of the best mail forwarding service in UK, I can rest-a-shore my parcels are save and will get delivered to me in time . The people working at forward2me are the nicest people I've ever encountered...God Bless !
I'll continue to use Forward2me for days and days to come...thank you :) !!!!!!!!!
I'll continue to use Forward2me for days and days to come...thank you :) !!!!!!!!!
Many thanks for your lovely comments and feedback - it's really appreciated.<br/><br/>It's great to hear that we provided you with the service that you and our customers expect.<br/><br/>We look forward to receiving and shipping parcels for you, for days and days to come - thank you.<br/><br/>Kind regards,<br/><br/>Michelle.
Stefano Guazzotti
25 March 2013
DHL Express Worldwide
SG
Very good service and very fast shipping to Italy. Recommended!
Ottimo servizio e spedizione verso l'Italia molto veloce. Raccomandato!
Ottimo servizio e spedizione verso l'Italia molto veloce. Raccomandato!
That's really good to hear that we did a great job for you.<br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.