customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Luis Ferreira
11 March 2013
DHL Express Worldwide
LF
However i didn´t understand the difference between the two insurance types.
Many thanks for taking the time to respond - your comments are important to us.<br/><br/>We have 2 types of insurance available..<br/><br/>Standard insurance - it is automatically applied to every shipment. This gives you £7/kg cover.<br/>Full cover insurance - this can be applied at an extra cost but covers you for the full value of the goods and isn't applied to the actual weight of the goods.<br/><br/>If you require any more information please do not hesitate to contact us through customer services.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Fabiano D'Andrea
11 March 2013
DHL Express Worldwide
FD
fast and reliable
Him,<br/><br/>Many thanks for your feedback and kind comments - we appreciate you taking the time to do this.<br/><br/>We're really pleased that you think our service is fast and reliable.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Richard Phelps
11 March 2013
DHL Express Worldwide
RP
quick service kept me well informed
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to shipping parcels to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Jose Cerdeira
11 March 2013
DHL Economy Select
JC
Second time I've used them. Hassle free and pretty good turnaround time (1 day).
It would be nice if they could combine parcels since the rates charged are too high for small orders.
It would be nice if they could combine parcels since the rates charged are too high for small orders.
Many thanks for taking the time to respond to us - your feedback is really appreciated.<br/><br/>Glad to hear that you think our service is hassle free with a good turn around time of 1 day.<br/><br/>We can combine parcels for you with no problem at all.We aim to have this functionality available on the website very soon but in the meantime please contact us through customer services on the website and we'll be more than happy to help.<br/><br/>Have a great weekend and thanks once again.<br/><br/>Kind Regards,<br/><br/>Janet.
Giannis Katakis
11 March 2013
DHL Express Worldwide
GK
Excellent service
That's great to hear - thank you.<br/><br/>We look forward to shipping parcels to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Federico Bartolucci
11 March 2013
DHL Express Worldwide
FB
All perfect and fast, exellent service.
That's really good to hear - thank you.<br/><br/>We hope we can be of service to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Maurizio Visigalli
11 March 2013
DHL Express Worldwide
MV
Perfect and easy
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind regards,<br/><br/>Michelle.
Erik Terwiel
10 March 2013
DHL Express Worldwide
ET
Received my parcel in excellent condition. Fast service! Highly recommended!
That's really good to hear - we hope we can help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
rosemary smith
09 March 2013
DHL Express Worldwide
RS
I live 30 minutes outside the capital of Australia. Because they don't ship to PO boxes, I had to pay an extra 20 pounds for delivery to a "remote" location. This wasn't advised before I bought. Unhappy
Many thanks for taking the time to feedback to us - your comments are much appreciated.<br/><br/>So sorry to see that you are unhappy but we hope you'll be pleased to know that we have worked with DHL on this and that they can now accept a PO Box so you will be able to ship without the additional remote area charge.<br/><br/>We are so sorry for the inconvenience caused and we hope you will continue to use forward2me on this basis.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,
RS
Organised a refund for the extra postage I was charged and have worked with DHL to ensure that it won't be a problem in future. Totally unexpected and greatly appreciated. Excellent customer service
George Grigoriadis
09 March 2013
DHL Express Worldwide
GG
I'm totally satisfied with forward2me. The respond to an email I send was very fast. They are professionals at what they do. Thank you forward2me.
That's really good to hear that we did a great job for you - thank you for supplying us with your feedback, its really appreciated.<br/><br/>We hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Antonio Crea
08 March 2013
DHL Express Worldwide
AC
Great service: my Phone arrived on tuesday, 24 hours before I expected it to be mine!
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Hope you are enjoying your phone and we look forward to future shipments on your account.<br/><br/>Kind regards,<br/><br/>Michelle.
Mirko Frigeni
08 March 2013
DHL Express Worldwide
MF
excellent service and excellent speed i advise to everyone
Many thanks for your great feedback - it's really important to us.<br/><br/>We hope we can provide our excellent service to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Ellen Mcgovern
08 March 2013
DHL Express Worldwide
EM
Good communication and very quick delivery
That's really good to hear - thank you.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Gregory Forel
08 March 2013
DHL Economy Select
GF
Excellent customer service, very friendly.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that you think our customer service is excellent and friendly.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Shao Wei Au
08 March 2013
DHL Express Worldwide
SWA
excellent service, fast and professional!
That's great to hear - many thanks for providing us with your feedback.<br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
josie gatt
07 March 2013
DHL Express Worldwide
JG
It is an ideal way to have what is difficult to be delivered to malta from uk. I got my computer delivered very quick and in a safe way
That's really good to hear - thank you for providing us with your feedback.<br/><br/>We hope to receive and ship parcels for you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Pichet Limvajiranan
07 March 2013
DHL Express Worldwide
PL
Easy & Fast.
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Peter Salciccia
07 March 2013
DHL Economy Select
PS
great service , fast shipping, fair price!!! will use again!!! many thx from belgium
That's really good to hear - thank you for taking the time to provide us with your feedback.<br/><br/>We look forward to you using our service, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Jonas Egeler
07 March 2013
DHL Economy Select
JE
Great service, nothing to complain about!
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to helping you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ioannis Christodoulou
07 March 2013
DHL Express Worldwide
IC
Great service. In 24 hours my new nexus 4 was from UK to Crete, Greece. Thank you very much!
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We hope you are enjoying your nexus 4 and we look forward to receiving parcels on your account in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
andrea pascale
07 March 2013
DHL Express Worldwide
AP
OK
Thank you for providing us with your feedback.<br/><br/>We look forward to shipping again for you sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Zauli Alberto
07 March 2013
DHL Express Worldwide
ZA
Very good service,rally fast! Maybe a little expensive.
Many thanks for your comments, it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch. <br/><br/>We look forward to shipping again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ashish Sawanr
07 March 2013
DHL Express Worldwide
AS
Very Good Service!
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
alessandro zucchetti
07 March 2013
DHL Express Worldwide
AZ
Very fast service
That's great to hear - thank you.<br/><br/>We look forward to helping you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Monica Shenkerman
06 March 2013
DHL Express Worldwide
MS
My packaged arrived very quickly. Price is reasonable for such fast international delivery. Great service! I will definitely be a repeat customer.
Many thanks for your kind comments - that's great to hear. <br/><br/>We look forward to shipping parcels for you again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Andrea Gozzi
06 March 2013
DHL Express Worldwide
AG
fantastic service all delivered in quick time ...
compliments
compliments
That's great feedback, thank you very much.<br/><br/>We hope to be service to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Katerina Vlantoni
06 March 2013
DHL Express Worldwide
KV
Very quick and professional service!
That's great to hear - many thanks for your feedback.<br/><br/>We look forward to being of service again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Anastasios Nestoras
06 March 2013
DHL Express Worldwide
AN
This is my first time that I use the Forward2me and for sure not the last. The service is excellent. As soon as the product arrived to your premises, I received an email and after you send it with DHL another email arrived informing me. I was very pleased to "work" with you!!!
That's really good to hear that we did a great job for you.<br/><br/>Many thanks for taking the time to provide us with your comments - it's really important to us.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Steven Rivett
06 March 2013
DHL Express Worldwide
SR
Fantastic service and great communication.
I would have no hesitation recommending forward2me to anyone.
I would have no hesitation recommending forward2me to anyone.
Many thanks for taking the time to provide us with you feedback - it's really important to us.<br/><br/>We look forward to providing you with our fantastic service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ryan Long
06 March 2013
DHL Express Worldwide
RL
Well packaged and fast delivery and excellent communication!
Thank you.
Thank you.
That's great to hear - many thanks for your feedback.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Sandra Williams
06 March 2013
DHL Express Worldwide
SW
Communication was very good,very efficient service,my only problem is the cost,
I would prefer my packages to be sent via sea,takes longer but saves a lot of expense.
Thankyou Sandra W
I would prefer my packages to be sent via sea,takes longer but saves a lot of expense.
Thankyou Sandra W
Many thanks for your comments, it's really appreciated. <br/><br/>We're pleased to hear that you have enjoyed the good communication and very efficient service.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch. <br/><br/>We look forward to shipping again, sometime soon. <br/><br/>Meanwhile have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Paulo Hoeven
05 March 2013
DHL Express Worldwide
PH
Very nice people! Bought my Nexus 4 very fast, and they answer to their e-mail also fast always positive and nice people! Very helpful! I recommend for everyone to use them!
Thanks!
Thanks!
That's wonderful feedback - thank you for taking the time to provide us with your comments.<br/><br/>We hope we can help you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Marcos Protasio
05 March 2013
DHL Express Worldwide
MP
excellent support, fast delivery. Perfect
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Sandra Ford
05 March 2013
DHL Express Worldwide
SF
Always very very fast with DHL, and NO customs trouble like when I order from a store overseas, Fedex always holds it up, customs is asking "is it a knit or a weave?" "who is the manufacturer?" "what is the gender?" They do it in New Jersey, and when it arrives in California, they do it again! And then FedEx sends me a bill when I've already paid a fortune for the post!!!!! Thank you, forward2me.
SF
Just wanted to add that it is an excellent, fast service, as I said, but a little expensive for lightweight stuff - over 27 GBP. What are these economy options I'm reading about?
Many thanks for taking the time to feedback to us - your comments are important to us.<br/><br/>The price you pay for the DHL service does include receipt, storage and packing of your item/s, correct completion of the export paperwork (so that we try and minimise the risk of any problems that may occur with customs)and of course the shipping costs.<br/><br/>We offer the DHL door to door tracked service but can offer you Royal Mail options when you feel your items are of low value and small.<br/><br/>Hope this all helps and that you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Janet.
John Rondolo
05 March 2013
DHL Express Worldwide
JR
excellent service will use agan
Thank you for your feedback - it's really important to us.<br/><br/>We look forward to you using us again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Ivar Flygt
04 March 2013
DHL Economy Select
IF
thanks, very good service!
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We look forward to being of service to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Sara Ehrlund
04 March 2013
DHL Economy Select
SE
Extremely fast service, but a bit on the expensive side. Can't be used for packages of smaller value, as the shipping cost then by far outweighs the cost of the item.
Many thanks for taking the time to feedback to us - your comments are important to us.<br/><br/>We're pleased that you enjoyed the fast service offered by our DHL door to door tracked service.<br/>If you prefer a different cheaper service for smaller low value items by all means get in touch and we'll be able to help you out.<br/><br/>Hope this all helps and you will continue to use forward2me.<br/><br/>Meanwhile have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Alberto Villa
04 March 2013
DHL Express Worldwide
AV
The package left forward2me half an hour after being delivered to them, and was at my door in Italy the day after. I was extremely satisfied with the service, which made me feel almost like the package was originally shipped to Italy, with no intermediate stage.
Many thanks for your great feedback - it's really appreciated.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Marco quintarelli
03 March 2013
DHL Express Worldwide
MQ
Really good servire, quick and safe..try it!!!
Many thanks for your feedback - it's really appreciated.<br/><br/>We hope we can be of service to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
marlene azzopardi
03 March 2013
forward2me basic
MA
very fast! and gives you an option as regards to the price of the delivery.
Many thanks for your feedback - it's really important to us.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
02 March 2013
Unknown Shipment Details
Once again perfect execution :-).
That's really great to hear - many thanks for your feedback, it's important to us.<br/><br/>Kind regards,<br/><br/>Michelle.
Michael Anthony
02 March 2013
DHL Express Worldwide
MA
Another excellent transaction. Thanks again.
Thank you for your feedback - it's really appreciated.<br/><br/>Looking forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Marco Sigismondi
02 March 2013
DHL Express Worldwide
MS
A very good and ultra fast service!!
Just a bit expensive.
Just a bit expensive.
Many thanks for taking the time to respond to us, we appreciate your comments. <br/><br/>We're glad that you have enjoyed the very good and ultra fast service that we offer.<br/><br/>Every customer has their own opinion about pricing depending on the value of the item. We feel the DHL Express, door to door, fully tracked service is the safest and fastest for an item of high value. <br/><br/>However if you prefer a different service for future shipments, please get in touch. <br/><br/>We look forward to shipping to you again in the future.<br/><br/>Janet.
Eleftherios Loukidis
01 March 2013
DHL Express Worldwide
EL
Very good services!!
I suggest better (lower ) delivery price
Thanks
E.Loukidis
I suggest better (lower ) delivery price
Thanks
E.Loukidis
Many thanks for taking the time to respond to us, we appreciate your comments. <br/><br/>We're glad that you have enjoyed the very good services that we offer - thanks.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different service for future shipments, please get in touch. <br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Janet.
Sergio Batista
01 March 2013
DHL Express Worldwide
SB
very fast service, packaging could be better, but besides that very happy. will use it again.
Many thanks for your feedback - it's important to us.<br/><br/>We're glad that you've enjoyed our very fast service.<br/><br/>We've taken on board your comments about the packaging and just purchased some boxes for this type of item. We have had to pack it like we did to try and keep the volumetric weight to a minimum for you the customer, therefore keeping your shipping costs to a minimum.<br/><br/>Hope this all helps.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Gianluca Cascella
01 March 2013
DHL Express Worldwide
GC
Ottimo, spedizione UK - Napoli in meno di 18 ore!
We have translated your feedback, we hope you don't mind.<br/><br/>'Very good, shipping UK - Naples in less than 18 hours'<br/><br/>That's great to hear - we look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Oleksii Uzerchuk
01 March 2013
DHL Express Worldwide
OU
Good service
Many thanks for your feedback - it's really important to us.<br/><br/>We look forward to helping you out again, soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Johnathan Bowker
01 March 2013
DHL Express Worldwide
JB
Service from forward2me was good, sadly let down by DHL (in France).
Many thanks for your feedback - we really appreciate you taking the time to let us know how you feel about the service.<br/><br/>We have brought your comments to the attention of DHL and hopefully they can improve things in that area of France for you.<br/><br/>Meanwhile have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Susan Portelli
01 March 2013
forward2me basic
SP
I was abit skeptical about using a forwarding service, but after using forward2me, it changed my mind completely. I've used this service twice, and found it to be extremely reliable and fast! Not to mention, excellent customer service. I will use again! Thank you :-)
That's great to hear - many thanks for providing us with your feedback.<br/><br/>It's good to hear that you found our customer support excellent - thank you.<br/><br/>We look forward to shipping parcels to you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Andrea Casey
01 March 2013
DHL Express Worldwide
AC
I was a little nervous the first time I used forward2me, as I always am with mail forwarding services. However I was desperate enough to get the items I wanted to give this one a try. Turns out they provide very fast and efficient service, and are happy to consolidate parcels for you to save on shipping. I was very impressed by the speed of their responses to emails, and how quickly my items were sent on and arrived here! Of course the shipping is not cheap but it is a very fast service you pay for. I will be use them again if I need to shop from a UK website that doesn't offer international shipping.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's good to hear that although you were a little nervous using us for the first time, you gave us a go and we provided you with the service that all our customers expect.<br/><br/>We look forward to being of service again, in the future.<br/><br/>kind regards,<br/><br/>Michelle.