forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

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4.6 5

Based on 15888 reviews

Pedro Moreira 06 February 2014

DHL Express Worldwide

Many thanks for leaving your comments. We're very pleased that you thought our service was quick and safe. We hope you will ship with us again in the future. Kind regards, Hilary

Quick and safe delivery .... excellent work. Thanks.

Mazyar Saffar 06 February 2014

DHL Economy Select

Always good.

I would like a return option though. Because this time ran out of luck. I bought allot of stuff that I can't actually wear because of size issues. I guess that's the downside of shopping from overseas on the internet.

vassilis kastrinos 06 February 2014

DHL Express Worldwide

The price is to hi...

Alan Arthur 05 February 2014

DHL Express Worldwide

Many thanks for your feedback. We're really sorry that you felt our prices were too high. Whilst a choice of shipping options isn't quite available on our website as yet our developers are working to put them live for you in 2014. In the meantime please get in touch through the website and we can provide cheaper shipping options. In the meantime have a great weekend. Kind Regards, Janet Grundy Director. Janet Grundy Director.

Forwarding shipping cost was far too high

Hayley Wright 05 February 2014

DHL Express Worldwide

Thanks for leaving us your feedback. We're delighted you found the service easy to use and that your package arrived quickly in Australia. Hopefully you will ship more parcels through us in the future. Kind regards, Hilary

Great service, easy to setup and fast delivery to Australia ! Very impressed.

Simon Coultas 05 February 2014

DHL Express Worldwide

Many thanks for your feedback, it's important to us. We do try to provide a prompt, effective mailing system to keep in touch and help our customers along the way to a smooth, trouble free transaction. We also provide an out of hours service where we can. In this case I think we had a technical error. Your mail arrived, we could see that it was from yourself but couldn't read the message so had to contact you again to confirm. Apologies for that and we hope you find our e-mail service as effective as we like it to be the next time you contact us. We look forward to looking after your parcels again in the near future. Kind Regards, Janet. Kind Regards, Janet Director. Janet Grundy Director.

The responses to emails could be better

Iris Liu 04 February 2014

DHL Express Worldwide

Many thanks for your very positive comments. It's great that you thought the service was fast and secure. We're delighted that you would recommend our service and that you will definitely be using us again. We look forward to hearing from you soon. Kind regards, Hilary

Wonderful service, fast and secure, will definitely use again! Highly recommended!

Antonio Brancaccio 04 February 2014

DHL Express Worldwide

Very Excellent

Thanks for leaving us your comments. It's great that you thought we offered you an excellent service. We hope you will use us again in the future. Kind regards, Hilary

Marko Kovač 04 February 2014

DHL Economy Select

Thanks for your feedback. We're really pleased that you felt we offered a first class service to you. We hope you will continue to use our service in the future. Kind regards, Hilary

Really first class service!!!

ROBERTO NAVES VILELA 04 February 2014

DHL Express Worldwide

Thank you for your very positive comments. It's fantastic that you thought we offered a complete service. We work hard to provide ALL our customers with a fast, efficient and personal service and it's great when this is appreciated. We hope you will ship with us again in the future. Kind regards, Hilary

RNV

I loved the service : fast , safe , cheap !!!! I tryed other forward services but only FORWARD2ME is really complete . thanks

George Mangion 04 February 2014

forward2me basic

Thanks for leaving us your feedback - your comments are important to us. We're delighted you were very happy with the service you received and that we were able to help you out with the seller. We look forward to helping you again in the future. Kind regards, Hilary

I am very happy with the service and especially when things got a bit stuck from the seller end. Keep it up.

Lucy Wan 04 February 2014

DHL Express Worldwide

the overall service was good, but comparing with other forwarding service from US, I think Forward2me should waive the combining packages fee as I find this quite expensive, thanks!

Norma Vieyra 04 February 2014

DHL Express Worldwide

Thanks for your comments. It's great that you found our service both fast and efficient. We hope you will ship with us again in the future. Kind regards, Hilary

Service was quick & efficient

Yiken Yang 03 February 2014

DHL Express Worldwide

Good communication

Thanks for your feedback. It's great to hear that you think our communication with you was good. We work hard to give our customers a very high level of customer care and support. We hope to be able to help you again in the future. Kind regards, Hilary

Emmanuel Giannoudakis 01 February 2014

DHL Express Worldwide

Thank you for leaving such positive feedback - your comments are important to us. We're pleased to be able to offer an excellent service that is both fast and efficient. We're very happy that you were pleased with the level of taken with your package. Hopefully you will use our services again in the future. Kind regards, Hilary

..nothing less than an excellent service. In a total of 3 days from the purchase date, i had my order from the UK Google Play Store (Nexus 5) in my hands in Greece. Especially the re-packaging of the goods was done with extreme caution in order to avoid any unnecessary bumps along the way. +1 Forward2Me.

Alexander Galea 01 February 2014

DHL Express Worldwide

Many thanks for taking the time to leave your feedback - your comments are important to us. We work hard to provide our customers with a reliable, fast, professional but also personal service and it's great when this is appreciated. Look forward to helping you again in the future. Kind regards, Hilary

Even though by mistake I ordered an object from outside the EU, forward2me still provided the service with a very polite note about my mistake. Excellent service

EFTHIMIOS POLITIS 01 February 2014

DHL Express Worldwide

Many thanks for your wonderful comments. It's great that you feel this way about the service we provide. We hope to be able to help you with any future shipments. Kind regards, Hilary

THE BEST EXPERIENCE EVER IN HANDLING AND SERVICE.MANY THANKS

Mrs Teresa Cefai 31 January 2014

DHL Express Worldwide

Thank you for leaving your comments - your feedback is important to us. We're delighted that you thought we offered a professional and easy to use service. It's great that you will definitely use our service again. We look forward to hearing from you. Kind regards, Hilary

MTC

Very professional service - easy to use! Thanks!! I will definitely use your services again.

Saqib Mahmood 31 January 2014

DHL Express Worldwide

Thank you for leaving your comments. We're very pleased that you thought our service was reliable and fast. However, we are sorry you felt the price was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

the service is reliable and fast, but expensive.

Haroon Rehman 29 January 2014

DHL Express Worldwide

Excellent service!! Super fast processing and shipping times, thank you!

Many thanks for your positive comments. It's really important to us to receive your feedback. We're really pleased that you found our service fast and efficient. We look forward to helping you again in the future. Kind regards, Hilary

Henric Roger Axelsson Haugen 29 January 2014

DHL Economy Select

Thanks for you comments - customer feedback is important to us. We're delighted that you found our service excellent and more importantly that you will use the service again. We look forward to hearing from you soon. Kind regards, Hilary

HRA

Exellent service, will use them again

Koray Kaymak 29 January 2014

DHL Express Worldwide

Thanks for your feedback. It's great that you will recommend our service. We aim to provide a fast, reliable and personal service to all our customers and it's good when this is appreciated. We look forward to helping you again soon. Kind regards, Hilary

It only too 3 days to deliver my package from UK to my adress Turkiye. Fast delivery. I definately recommend this service.

Nigel Riches 29 January 2014

DHL Express Worldwide

New Zealand Post service "You Shop New Zealand" under cuts your pricing by a considerable margin, possibly not using this service again. Thank you.

Luke Doyle 29 January 2014

DHL Express Worldwide

Thanks for your feedback - your comments are important to us. We're pleased that your item arrived quickly and that you were happy with the service offered. We hope to be able to help you with any shipments in the future. Kind regards, Hilary

recieved item quicker than I though, good service

Celia Barata 28 January 2014

DHL Economy Select

Many thanks for your comments. It's great that you found the service fast and that communication was good. We're pleased that you will use forward2me again and look forward to hearing from you soon. Kind regards, Hilary

Excelent transaction!
Good communication + fast delivery!
Will Forward2me again!
Thanks.

Lyndal Naughton 28 January 2014

DHL Express Worldwide

Many thanks for leaving such positive and comprehensive comments. We really do appreciate customer feedback. It's fantastic that you will use the service again and, perhaps more importantly, that you would recommend us to others. We look forward to hearing from you again soon. Kind regards, Hilary

Wonderful service. Item was repacked well and forwarded via courier much faster than I expected. Although postage quite expensive, it is well worth it considering the careful packing, the expedited delivery and the fact that I now have an item I really wanted that the seller wouldn't ship internationally. Will definitely be using this service again and would recommend it to anyone. Five star!

Nikita Alamango 28 January 2014

DHL Express Worldwide

Thank you for leaving your comments. We're very pleased that you thought both the delivery service and customer care were excellent. However, we are sorry you felt the price was a touch on the expensive side. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Excellent delivery service, fantastic customer care however slightly expensive.

Stavros Angelides 28 January 2014

DHL Express Worldwide

Many thanks for your kind comments. It's great to read that you received excellent support and that you feel confident in forward2me as a company to trust. We hope we can help you again in the future. Kind regards, Hilary

Excellent support and a company to trust.

Melanie Fey 27 January 2014

DHL Economy Select

Many thanks for your feedback - your comments are important to us. We're delighted that you felt our service was fast and that your parcel arrived well packaged. We look forward to helping you again in the future. Kind regards, Hilary

Amazingly fast! Packaged very well and excellent service!

maria kouyialis 27 January 2014

DHL Express Worldwide

The company and service is good. However we were charged £25 to send a DVD from UK to Greece. The normal postage cost would have been about £2. we felt this price was extortionate and we were not informed of the cost prior to shipping or given any alternatives. for this reason we won't be using the company again.

Sonya Hatton 27 January 2014

DHL Express Worldwide

Many thanks for leaving your feedback. It's great that you thought the service was excellent. However, with regard to the cost: The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We are looking to provide our customers with more shipping options, to choose from, in the future. We hope we can help you with any future shipments. Kind regards, Hilary

Slightly overpriced but excellent service

Lorraine Micallef 27 January 2014

forward2me basic

Many thanks for your feedback. We're very pleased that you thought our service was fast and efficient. It's great to read that you will certainly use the service again. We look forward to hearing from you. Kind regards, Hilary

Fast and efficient service. I will certainly use again.

PANAGIOTIS DIAMANTIS 25 January 2014

DHL Express Worldwide

*****

Thanks for your feedback. 5 stars are much appreciated! Look forward to shipping more parcels for you soon. Kind regards, Hilary

Noor yusuf 25 January 2014

DHL Express Worldwide

Many thanks for leaving your feedback. It's great that you thought the delivery was excellent. However, with regard to the cost: The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We are looking to provide our customers with more shipping options, to choose from, in the future. We hope we can help you with any future shipments. Kind regards, Hilary

Delivery is excellent but cost of shipping to Malaysia is so expensive via DHL. Should improve on the cost.

MICHAEL TSAKITIS 25 January 2014

DHL Economy Select

Your answer reminds me of what "godfather" (in the famous film) said to someone: "i will make him a proposal that he wont be able to deny..."

Many thanks for taking the time to feedback to us and for giving us the opportunity to respond when we weren't aware that you were unhappy when we shipped your items. Our sequence of events is: 1. You kindly let us know that you had made a purchase of some perfume before it arrived at your UK address. 2. At this stage we advised you that Perfumes are classed as Dangerous Goods and attract a surcharge of £15 to be able to ship them to you in Greece. We offered to return them to the retailer on arrival if you didn't want to pay this surcharge. 3. We received an e-mail from you stating that you were happy to ship with this surcharge. 4. To maintain this surcharge at a minimum of £15 we used the Road service. If we were to use the Air service for Dangerous Goods the surcharge would have been £65 (something that all/most couriers charge for shipping Dangerous Goods). 5. Our records show no disgruntlement with the charge applied or any signs of being reluctant to ship. Please be assured that if you had let us know at this point we would have reacted accordingly. We apologise once again that you were unhappy but we were completely transparent with the pricing and offered you a ‘get out clause’ i.e. we could return it to the retailer for you. If you don't wish to use our services again we are more than happy to refund your registration fee. You'll be pleased to know that your comments and our response are visible on the Feefo website. Kind Regards, Janet Janet Grundy Director.

This is the first and the last time i use "forward2me". I ordered a 50ml fragrance together with a 150ml body lotion, that costed 53 euros to buy it.
I was obliged to pay 83 euros more just to get it because it is considered to be "dangerous" item.
I think that this transaction is a clear robbery. It is a total disgrace and i will never use "forward2me" again as long as i live. I already have told everyone i know to avoid this company's services.
I know that my coments will never be publiced and i will stop any future transaction with UK. I already have searched and found US companies that forward items to Greece with logical cost. I am very sorry that UK companies belive that foreign consumers are tottaly retarded and idiots...
Thank you feefo.

Vanessa Espera 25 January 2014

DHL Express Worldwide

Many thanks for your comments - it's important for us to hear what our customers have to say! It's great that you thought the service was fast, efficient and that your goods arrived in perfect condition. Look forward to receiving more parcels for you in the future. Happy Shopping! Kind regards, Hilary

great kind of service, now there's no stopping me from buying goods from the UK.

the service was great! fast, efficient and the goods were in great condition when i got them. awesome!

John Curtis 24 January 2014

DHL Express Worldwide

Many thanks for leaving such positive comments - your feedback is really appreciated. It's great that you comment on the helpfulness and communication skills of our staff who work very hard to provide a personal service to all our customers. We hope you will ship with us again in the future. Kind regards, Hilary

The staff went an extra mile in getting a shipment to me. Good communications and helpful staff made me sure my decision to use this company were vindicated,

Andy Bui 24 January 2014

DHL Express Worldwide

a very straightforward service with good communication to users

Thanks for taking the time to leave your comments. It's great that you found the service straightforward and that you felt we provided you with good communication. We work hard to provide our customers with a service that is reliable and professional but also personal. Hope to help you again in the future. Kind regards, Hilary

Diogo Silva 23 January 2014

DHL Express Worldwide

Many thanks for your comments - customer feedback is really important to us. We're delighted that you felt the service was great and that we met your customer support expectations. We look forward to helping you again in the future. Kind regards, Hilary

Great service and great customer support. Looking forward to use again.

Marco Andrade 23 January 2014

DHL Express Worldwide

Many thanks for leaving your feedback. We're delighted you found our service reliable and good. We are looking to provide our customers with more shipping options, to choose from, in the future. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Good service and reliable, however could have more economic shipping options, especially for small and lightweight packaging.

Lene Linnemann 23 January 2014

DHL Express Worldwide

Many thanks for your kind comments. It's great that you feel we continue to provide you with an excellent service. Thank you for your recommendation. We look forward to helping you again soon with further shipments. Kind regards, Hilary

This company ALWAYS gives excellent service. Highly recommend them!!

Travis Duke 23 January 2014

DHL Express Worldwide

Thank you for leaving your comments. We are looking to provide our customers with more shipping options, to choose from, in the future. The price you pay is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments.

Would be good if you could select a cheaper non express shipping

Attila Behan 23 January 2014

DHL Economy Select

Many thanks for your comments. It's great that you feel we offer a friendly and professional service. We hope to be able to help you again in the future. Kind regards, Hilary

Forward2me services helps me a lot with my oredrs from the UK. They are friendly and professional.

James Knott 23 January 2014

DHL Express Worldwide

Second time using forward to me recently and service was excellent. Very smooth. Delivery arrived quickly and in perfect condition. My only challenge was paying through paypal, as the paypal system kept showing the wrong delivery address, but fortunately forward2me stuck to my original instructions. Great service and I will be using again shortly.

Many thanks for your comments - customer feedback is important to us. It's great to read that this is the second time you have used our service and that everything went smoothly with your shipment. Unfortunately the paypal system is out of our control but we're very pleased that we managed to get your package to you in good time and in perfect condition despite these setbacks. Look forward to hearing from you soon. Kind regards, Hilary

Robert Van Drimmelen 22 January 2014

DHL Express Worldwide

Many thanks for your very positive comments. Customer feedback is really important to us. We're really pleased that you comment on the excellent customer service received and the rapid response times to your inquiries. We work very hard to provide our customers with a personal service and it's great when this is appreciated. It's fantastic when customers comment that they will use the service again and especially that you would recommend us to others. We look forward to hearing from you again soon. Kind regards, Hilary

RVD

I couldn't have asked for better service. Very nice customer support that asked me if I had any questions or needed any info, they gave super fast responses to inquiries and provided unbelievable 2-day shipping from the UK to the US, at a very reasonable price. I will definitely use again and recommend you to others. Thanks. :)

Emilios Rotsides 22 January 2014

DHL Express Worldwide

this has to do with my case for which i bought a 45euro peace and i paid another 45euro to forward2me for my delivery

Peter Dalton 22 January 2014

DHL Express Worldwide

Thank you for leaving your comments. It's great that you feel our service is excellent and that your package arrived quickly. However, we are sorry you felt the price was a touch on the expensive side. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Excellent and fast service. Sometimes a touch on the expensive side but otherwise great

Joseph Horvath 21 January 2014

DHL Express Worldwide

Thanks for your feedback - your comments are important to us. We're delighted that you were pleased with the service offered and that your package arrived quickly. We hope to hear from you again soon. Kind regards, Hilary

Great service, vey fast delivery.Thanks!

Francesco Catania LL.B (Melit) 21 January 2014

DHL Express Worldwide

Many thanks for your very kind comments. It's great that you will pass on your compliments to everyone! We work hard to provide our customers with an excellent, fast, personal and reliable service and it's great when this is appreciated. We hope to be able to help you with more parcels in the future. Kind regards, Hilary

FCL

You're amazing. Thank you so much. I'm going to tell everyone how awesome you are

LAU TZE MING 21 January 2014

DHL Express Worldwide

LTM

The delivery is fast. I would like to have more information on what is received for me, say a parcel from uk amazon, and notification of which parcel is sent for a customer who may receive many parcels over a period of time.

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