Image

customer reviews

Thank you for visiting our reviews page! Here you can find the feedback of people like you about our parcel forwarding service. 

This page was made just for you because we do believe there’s nothing more important than the trust between us and our customers. We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as feefo and Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case feefo or Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.6 5

5
29.425625920471%
4
3.2842415316642%
3
1.4948453608247%
2
0.92047128129602%
1
1.6936671575847%
Forward2me shipment
MM
The service is very fast but also very expensive. I am not sure I will use it again.
forward2me
Many thanks for your feedback, it's really important to us.<br/><br/>We're sorry to hear that you though our service was expensive.<br/><br/>For future shipments please feel free to get in touch with us and we can offer you a different/cheaper method of shipping with no guarantees or tracking, if this helps. <br/><br/>We hope you will use our service again in the future. If it would help we can always provide you with a price for shipping before you make a purchase.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
JK
Great service easy to use
forward2me
Many thanks for your feedback, it's really appreciated.<br/><br/>It's good to hear that you thought our service was easy to use.<br/><br/>We look forward to helping you out again, soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
JV
The second time I used the service, but just as fast as the first time! Next day delivery to Belgium, ideal if you're waiting for your overseas goodies. Would definitely use again if needed.
forward2me
Many thanks for taking the time to provide us with such great feedback, it's really appreciated.<br/><br/>We look forward to receiving and shipping parcels for you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
DK
Fast & personal comnunication!
forward2me
Thank you for your feedback, it's really important to us.<br/><br/>We pride ourselves on providing our customers with good customer service and personal communication.<br/><br/>We look forward to helping you out again soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
MR
I was pleased with the communication and the speed of despatch. I think the shipping charge would preclude me from using the service for smaller, less-expensive items though.
forward2me
Many thanks for taking the time to provide us with your feedback, it's really important to us.<br/><br/>For smaller less expensive items we can offer our customers a different/cheaper method of shipping with no guarantees or tracking. <br/><br/>We hope we can be of service to you in the future and we are always on hand if you would like a price for something before you make the purchase.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
AL
Awesome email support and service.
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>We pride ourselves on our customer support and it's great to hear that you think it's awesome!<br/><br/>We look forward to helping you out in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
FR
Worked fine, just as expected.
forward2me
Many thanks for your feedback, it's really important to us.<br/><br/>We're glad that we met your expectations and look forward to providing our service to you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
CP
Excellent service and communication! A+++
forward2me
Many thanks for your great comments - it's really appreciated.<br/><br/>We look forward to helping you out again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
QZ
I thought the process would take for ages but to my surprise it arrived a few days after. Thanks Forward2me and your efficiency is greatly appreciated!!
forward2me
Thank you for taking the time to provide us with your feedback, it's really important to us.<br/><br/>It's nice to hear that you received your parcel quicker than you expected. We pride ourselves on offering our customers an efficient service.<br/><br/>We look forward to helping you out again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
HWG
Great! Fast postage, good communication, fair delivery rates. Will use again!
forward2me
Many thanks for your great comments. Customer feedback is really important to us.<br/><br/>We look forward to being of service to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
DC
Great service, i'll use it again.
forward2me
Thanks for the great feedback - it's really important to us.<br/><br/>We look forward to helping you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
DB
Execellent service. Fast and reliable. AA++
forward2me
Many thanks for your great feedback - it's really important to us.<br/><br/>Hope we can be of service to you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
AL
Best services of all forwarding companies! I wish there is a US based on forward2me.
forward2me
Many thanks for your great feedback and taking the time to provide it to us.<br/><br/>We look forward to helping you out in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
BC
Trouble free forwarding

Would be great to have a more transparent interface though, perhaps photos of items as they come in and then perhaps you select which shipping method you want and if you want consolidation.
forward2me
Thanks for providing specific feedback. We are looking into a photo/scanning approach to provide customers with maximum possible detail on goods arriving with us. If we move ahead with this we need to be careful that it doesn't impact our costs in a meaningful way as ultimately it would need to be passed on to the customer.<br/><br/>Totally agree we need to allow the customer to select specific packages to consolidate and then select a shipping method. We have developers working on this and will hopefully be able to deliver something later in 2013.
DHL Express Worldwide
SM
Eccellente!!!!
forward2me
Thank you for the great feedback.<br/><br/>We look forward to helping you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
GLC
Quick and efficient!
forward2me
That's really great to hear. Many thanks for taking the time to provide us with your feedback.<br/><br/>Looking forward to helping you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
CK
Excellent. I cannot fault the service at all
forward2me
Thank you for letting us know that you think our service is excellent. Customer feedback is really important to us.<br/><br/>We look forward to shipping parcels to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
MF
Very Fast delivery, with no problem at all!
forward2me
Many thanks for your great feedback, we really appreciate it.<br/><br/>We look forward to you using our services again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
LR
Perfect and fast!
forward2me
That's really good to hear - thank you for your feedback, it's really appreciated. <br/><br/>We look forward to helping you again soon. <br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
AC
Good service, but postage rates are very expensive. Efficinet service and fast postage with the option i chose (two options only one expensing, one a tiny bit less) but a lot more than regular postage. Not sure I will use the service again.
forward2me
Many thanks for your feedback - your comments are important to us.<br/><br/>We are sorry that you feel our rates are expensive. For future shipments please feel free to get in touch with us and we can offer a different/cheaper method of shipping with no guarantees or tracking. <br/><br/>We hope we can be of service to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
ZB
Great service!! Thanks
forward2me
That's really great to hear - many thanks for your feedback, it's important to us.<br/><br/>Kind Regards,<br/><br/>Janet.
DHL Express Worldwide
JG
I live in New York and was interested in a baby theme only available in the UK. Forward2Me was the perfect solution because in order to make purchases on the UK websites, I needed a UK address. I ordered four separate shipments, that were forwarded to me via this site. Three of the four were very reasonable, in my opinion. One of them was expensive I thought. Overall, I am satisfied with the service.
forward2me
Many thanks for taking the time to provide feedback - your comments are important to us.<br/><br/>We are pleased that you are happy with our services but would like to offer some help on your comments on the 4th shipment.<br/><br/>I'm wondering if this was something large but very light, maybe a quilt for the bed...our couriers pricing is defined using the volumetric weight of the parcel i.e. the amount of space that the item takes up on the aeroplane. We have now purchased a vacuum packer for this particular circumstance, for those customers who would like us to use it, which should help to reduce shipping costs.<br/><br/>In this particular instance, if you know you are purchasing a few things, just let us know and we can wait until they all arrive and consolidate for you, shipping them all together. This again helps reduce those shipping costs.<br/><br/>We hope you will continue to use forward2me. In the meantime have a great week.<br/><br/>Kind Regards,<br/><br/>Janet.
DHL Express Worldwide
TC
Not ideal for big cheap products, but very reliable and fast service ! Thanks for my package :)
forward2me
Many thanks for taking the time to feedback to us.<br/><br/>Please always feel free to get in touch with us if you require a different/cheaper method of shipping with no guarantees or tracking.<br/><br/>We look forward to helping you again somtime soon at forward2me.<br/><br/>Kind Regards<br/><br/>Janet.
DHL Express Worldwide
JG
Great service
forward2me
That's really great to hear, thanks for letting us know, you're feedback is important to us. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind Regards,<br/><br/>Michelle.
DHL Economy Select
FH
very good reliable service well priced.
forward2me
Thanks for your kind comments - we really appreciate them. <br/><br/>We work hard to provide a really good service so it's good to hear that you've had a truly positive experience. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
MC
Excellent service, as usual.
forward2me
That's really good to hear - thank you for your feedback, it's really appreciated. <br/><br/>We look forward to helping you again soon. <br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
PB
Thankyou for such a terrific overseas shopping service, and another expedient order. Much appreciated!
forward2me
Many thanks for your great feedback and taking the time to provide this for us.<br/><br/>We look forward to helping you again soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Forward2me shipment
FO
Great! I would recomend this service to friends!
forward2me
Many thanks for your kind comments - your feedback is important to us. <br/><br/>We look forward to being of service to you and your friends in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
JK
I am more than satisfied.
The communication has been excellent.
forward2me
That's really great to hear - many thanks for providing us with your feedback.<br/><br/>We look forward to helping you again soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
AA
Thanks for shipping my stuff on time
forward2me
Thank you for your feedback and lovely to hear that you received your parcel on time.<br/><br/>We look forward to helping you again soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
PS
Fantastic service!
Excellent communication, easy to use, fast and professional.
I had my parcels in 24 hours.
Thank you.
forward2me
Thank you for providing us with your feedback and great to hear that you think our service is fantastic!<br/><br/>We are looking forward to providing a fantastic service for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
MF
Perfect service! Fast and professional, had my good in 48 hours.
forward2me
Thank you for your kind comments and taking the time to provide us with your feedback.<br/><br/>We're glad that you think our service is perfect and look forward to being of service to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
SO
forward2me is great. they have a very responsive customer service. i also used their concierge service and it was reliable. thank you for making my online UK shopping such a breeze.
forward2me
Thank you for your wonderful feedback. We take great pride in providing a prompt and reliable service in all areas for our customers.<br/><br/>It's lovely to hear that we were able to help you shop in the UK by providing our personal shopper service.<br/><br/>We look forward to assisting you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
SS
very efficient service
forward2me
Many thanks for providing us with your feedback, we really appreciate our customers comments.<br/><br/>We look forward to being of service to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
MM
Excellent Services on packaging and consolidation, prompt to Address customer request and quries ! Moreover, pricing is very resonable for shipment with fast delivery :)....
forward2me
Many thanks for your kind comments - we pride ourselves on offering our customers a great service in all areas.<br/><br/>We look forward to receiving and shipping parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
AV
excellent communication and customer service. They made an error but apologised and offered free shipping to make up for it; good enough for me!
forward2me
Thank you for your kind comments, customer feedback is really important to us.<br/><br/>We are sorry that we didn't get it quite right for you this time but we are pleased that you were happy with the outcome.<br/><br/>We look forward to assisting you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
JC
As always, fast and reliable service received from forward2me, all the way from UK to South Africa - No Hassles! Thank You!
forward2me
Many thanks for your kind comments. We always try to make the process as hassle free as possible for our customers.<br/><br/>We look forward to shipping parcels in the future for you.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
ID
Very reliable and fast dispatch but I believe a little bit expensive on some things, but never the less still great to deal with.

Thanks Ian.
forward2me
We're really pleased that you are delighted with our services - we appreciate you letting us know. <br/><br/>I think I recall this shipment and that it was quite large in size but not particularly heavy. <br/><br/>The couriers pricing is worked out on the volumetric weight of the item (the amount of space that it will take up on the aeroplane). <br/><br/>If you have something large in the future we could look at other shipping methods for you. <br/><br/>We look forward to receiving parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
AL
Excellent service!!!
I am so happy;
Will definitely use you again.
forward2me
Thank you for the great feedback and taking the time to provide this for us.<br/><br/>We look forward to you using our services in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
SV
Very nice service and customer support
forward2me
Thank you for your kind comments - it's lovely to hear that you like our service. We look forward to receiving parcels in the future for you.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
AW
absolutely fantastic - got the goods within a week! Now that is amazing
forward2me
Thank you for your great comments and taking the time to provide us with your feedback.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
ZM
The staff were very helpful in organising the delivery, including packing the smaller bags inside the large suitcase. Forward2me is a well run business.
forward2me
Many thanks for your lovely comments - we like to go that extra mile in helping our customers.<br/><br/>We look forward to receiving parcels on your account in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
DN
Fabulous! Quick and efficient service. No problems. Item was neatly packaged.
forward2me
We're really pleased that you you like our service. Many thanks for taking the time to provide us with great feedback.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
AK
Super fast delivery, great service, thank you very much!
forward2me
Many thanks for your kind comments and taking the time to feedback to us.<br/><br/>We look forward to being of service again, soon.<br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
JM
Hassle free. The shipment method is a bit exaggerated. Sure it was fast, but cost a lot too. I would've been fine just waiting for a week and paying a fourth of the price.
forward2me
Thanks for taking the time to respond to us, we appreciate your comments. <br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different service for future shipments then, please get in touch. <br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
DHL Express Worldwide
SL
very good service! brilliant, fast, simple, inexpensive, allows you to have what is not sent in your country! my nexus 4 arrive in only 1 day! thank you f2me
forward2me
Many thanks for you kind comments and letting us know you like our service. We hope you are enjoying your Nexus 4 and look forward to shipping parcels in the future, for you.<br/><br/>Kind regards,<br/><br/>Michelle.
DHL Express Worldwide
JF
Very good, Excellent communication. Nothing to add.
forward2me
That's really excellent to hear - many thanks for taking the time to feedback to us.<br/><br/>We look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet.
DHL Express Worldwide
ES
Excellent communication and processing times. Fast response to queries. Will use the services again for sure.
forward2me
Many thanks for taking the time to feedback to us, your views are really important to us.<br/><br/>We're really pleased that you're happy with our services - if we can provide any help at any stage, please do hesitate to contact us.<br/><br/>We look forward to helping you out again soon.<br/><br/>Kind Regards,<br/><br/>Janet.
DHL Express Worldwide
RB
As soon the item arrived to them they were very very fast do send. It arrived next day. You can argue about prices and I think that they could be cheaper but at least the service is very good.

Thank you.
forward2me
Thank you for your kind comments - we appreciate your feedback.<br/><br/>We do our very best to turn around all parcels as quickly as possible so that you receive them in your destination country without delay. We're pleased that you like this.<br/><br/>We look forward to helping you again soon but in the meantime if we can provide assistance with anything please do not hesitate to contact us.<br/><br/>Kind Regards,<br/><br/>Janet.
Forward2me shipment
FV
Best service possible
forward2me
Thank you for taking the time to feedback to us - your comments are important to us.<br/><br/>We look forward to helping you out again soon.<br/><br/>Kind Regards,<br/><br/>Janet.