forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

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4.6 5

Based on 15888 reviews

Steven Share 13 March 2014

DHL Express Worldwide

Worked just as promised, fast and easy. Happy customer.

Many thanks for taking the time to provide us with your feedback. That's great to hear that we provided you with a fast and easy service. We hope to ship many more parcels for you in the future. Kind Regards, Jane

Praveen Dindikurthi 12 March 2014

DHL Express Worldwide

Service is good, and nothing can beat consolidation. Overall the service is pricey. I don't find options to choose shipping and that is a minus. :(

Many thanks for providing us with your feedback. It's great to hear that you found that we provided a good service for you and our consolidation service useful - although overall a little expensive. We tend to use a premium, tracked, door to door service with DHL for our shipping although we are constantly working with other couriers to obtain better pricing for our customers. Due to the volume of parcels we ship through DHL they tend to offer us the best prices at the moment. We are currently working with our web developers to improve our website to enable our customers to have more shipping options. In the meantime if you would like to look at different options for your next shipment let us know by email and we'll be happy to look at this for you. Have a great evening and we look forward to hearing from you again soon. Kind Regards, Tracy.

Glad to hear from you. I meant 'pricey' in regard to shipping. I'll be happy with Royal Airmail. I'd mention that next time. --best regards.

Kim Davis 12 March 2014

DHL Express Worldwide

Very efficient

Many thanks for taking the time to provide us with your feedback. That's great to hear that we provided you with a very efficient service. We hope to ship many more parcels for you in the future. Kind Regards, Tracy.

Tiago Soares 11 March 2014

DHL Express Worldwide

Brilliant.

Many thanks for taking the time to let us know how you felt about our service. We're really happy that you found our service brilliant - comments like this really give us a boost. Hope to continue to ship many more parcels for you in the future. Kind Regards, Tracy.

Rune Ingvaldsen 11 March 2014

DHL Express Worldwide

Fast and reliable as per usual.

Many thanks for providing us with your feedback, this is very important to us. We're really pleased to hear that we continue to provide you with a fast and reliable service. We're always here to help and look forward to hearing from you again soon. Have a great evening. Kind Regards, Tracy.

Michael Constantinides 10 March 2014

DHL Express Worldwide

Pricey but good service

Many thanks for taking the time to provide us with your feedback. That's great to hear that we provided you with a good service although a little expensive. We tend to use DHL's premium, tracked, door to door service but if you would like us to look at other options for you in the future please let us know and we will be happy to do so. We look forward to receiving more parcels for you in the near future. Kind Regards, Tracy.

And obviously excellent customer service!

Anders Madsen 10 March 2014

DHL Express Worldwide

forward2me works exactly as promised. Highly recommendable.

Many thanks for your high recommendation and for taking the time to provide us with your feedback. That's great to hear that our services lived up to your expectations and worked well for you. We're always happy to help. Kind Regards, Tracy.

Peter Close 10 March 2014

DHL Express Worldwide

If you want something urgently from England and, erspecially, if the supplier won't despatch goods to the country where you live or accept credit cards issued by foreign banks, this is definitely the way to go!

Many thanks for taking the time to provide us with your feedback. We really appreciate the comments you have made and are pleased that we have been of service to you. Have a great evening. Kind Regards, Tracy.

Sandra Van Maren 10 March 2014

DHL Express Worldwide

SVM

forward2me is great! The UK web site I wanted to order from doesn't ship to the US. I signed up with forward2me, used the personal shopper service, and I had my items faster than I could have imagined. The entire process was simple from start to finish and the items I ordered arrived in perfect condition. The order status and package tracking kept me up-to-date at every step. I will happily use forward2me again if the need arises.

Many thanks for providing us with your feedback - we really appreciate this. That's great to hear that we could help you with the Personal Shopper service and that you found it efficient and easy to use. We pride ourselves on taking great care of your parcels and processing them as quickly as possible to ensure their swift arrival with you. Look forward to hearing from you again soon. Kind Regards, Tracy.

Akinniyi Aramide 10 March 2014

DHL Economy Select

I am very satisfied and i will continue using there services. Thank you

That's great to hear that you are happy with our services and appreciate you taking the time to give us your feedback. We look forward to receiving many more parcels in the future. Kind Regards, Tracy.

thomas MAZURIE 08 March 2014

DHL Express Worldwide

i a new customer since 3 weeks and this site is perfect.
They ship very fast ( the next day), the site is very clear and the technical support are nicely and answer fast.
I will recommend to friends around me for sure,
Thanks forward2me !!!

Many thanks for your comments, we really appreciate them. We're pleased to hear that our service has been fast and reliable and you have found our website easy to use. We'd really appreciate you recommending us to your friends. Kind Regards, Tracy.

Morten Sæther Tranmæl 08 March 2014

DHL Economy Select

MST

Fast forwarding. Great customer service.

Many thanks for your feedback - we really appreciate this. We're so pleased we were able to help you with this shipment. We've noticed that the goods shipped were classed as dangerous goods - to be able to ship items like this our staff have completed a training programme and obtained accreditation from our shippers to ship dangerous goods. Your comments make all our hard work worthwhile. Hope to receive more parcels for you again soon. Kind Regards, Tracy.

Jeanette Harvey 07 March 2014

DHL Express Worldwide

Excellent and fast service. I just wish postage from the UK wasn't so expensive (not your fault I know!) :(

Great and trustworthy service. I particularly like your website

Many thanks for providing us with your feedback - this is very important to us. We're really pleased you were happy with our service. We're sorry to hear that you found shipping from the UK more expensive than expected. The price paid includes checking your parcel on arrival, repackaging to reduce costs if possible, fully tracked, door to door shipping service and all export paperwork required. For smaller, lower value parcels we are able to offer a standard mail option with no tracking or delivery guarantees. If you are interested in this option on your next shipment please let us know and we can have a look at this for you. We hope this helps and look forward to receiving your next parcel. Kind Regards, Tracy.

Heather Thompson-Jones 07 March 2014

DHL Express Worldwide

A consultative forward thinking personnel. Very much a pleasant experience. I was shipping a small roll of fabric, which was taken off the roll and folded for a more economical shipment. Thank you.

Many thanks for taking the time to provide us with your feedback. We always aim to reduce the size of package to ensure we provide our customers with the cheapest shipping price possible and are pleased that the service we provided helped you with this. We hope to be of service to you again in the near future. Kind Regards, Tracy.

Elliott Potter 07 March 2014

DHL Express Worldwide

Service was exceptionally quick, and my package arrived in good condition. Thanks!

Many thanks for your great comments - feedback is very important to us. We pride ourselves in taking great care of your parcels and are glad to hear that this arrived in good condition. Hope to receive another parcel for you soon. Kind Regards, Tracy.

Nuno Silva 07 March 2014

DHL Express Worldwide

Excellent service! They went out of their way to help me with my request!
An eexample of customer service!

Many thanks for taking the time to provide us with your feedback. That's great to hear that you found our service excellent - we're always happy to help where we can. Look forward to receiving your next parcel. Kind Regards, Tracy.

Roger Dinichert 06 March 2014

DHL Economy Select

Easy to order the shipping and very fast

Many thanks for providing us with your feedback. That's great that you found our service easy to use and that we provided a fast and efficient service for you. We look forward to hearing from you again soon. Kind Regards, Tracy

Marco Bellinati 06 March 2014

DHL Economy Select

Great and fast service

Many thanks for providing us with your feedback, this is very important to us. We're so pleased that you found that we provided a great service and your delivery was speedy. We look forward to receiving your next parcel soon. Kind Regards, Tracy

Robin Hagström 06 March 2014

DHL Economy Select

Got my delivery fast and everything went smooth. The only negative is the somewhat ridiculous cost.

Many thanks for providing us with your comments. We're really pleased that everything went smoothly for you although you found the service expensive. The service we provide is for a premium, tracked, door to door service, if you prefer a slower cheaper service for your next shipment please let us know and we'll have a look at this for you. Kind Regards, Tracy

Rica Bernolo 06 March 2014

DHL Express Worldwide

Quick delivery although quite expensive price. Found an alternative for a much cheaper price and no registration fees.

Quick delivery service but could be cheaper.

Many thanks for taking the time to provide us with your feedback. We're glad to hear that we provided a quick service for you although you found this a little expensive. If you prefer a slower/cheaper shipping option with no tracking or delivery guarantees for your next shipment just let us know and we'll have a look at this for you. Hope this helps. Kind Regards, Tracy

Will Lobb 06 March 2014

DHL Express Worldwide

Customer service from Tracy and Janet was amazing; instant replies to queries and very helpful responses. Consolidation service and help throughout was second to none. I use a lot of forwarding agents to order from all around the world but this has without a doubt been the best/easiest and quickest experience I have had.

Many thanks!

Many thanks for your kind comments and for taking the time to provide us with your feedback. It's very encouraging for us that we have got things right for you and that you found our services second to none. We always here to help where we can and look forward to hearing from you again soon. Kind Regards, Tracy

Luís Henriques 05 March 2014

DHL Express Worldwide

Excellent service and communication but a little too expensive..

Many thanks for your kind comments and the feedback you have given us. We're sorry that you found our services a little too expensive - the service provided is a premium, tracked, door to door service. If you prefer to use a cheaper/slower service with no tracking or delivery guarantees please let us know and we'll have a look at this for your next shipment. Kind Regards, Tracy

Alisa Andersen 05 March 2014

DHL Express Worldwide

Amazing service. Fast, kind and efficient. Will definitely deal with them again.

Many thanks for taking the time to provide us with your feedback. That's great that you found our service amazing and that you are looking to deal with us again. We look forward to hearing from you again soon. Kind Regards, Tracy

Alex Keselman 04 March 2014

DHL Express Worldwide

Super fast in every way: answering my stupid questions and delivering. Super reliable. Super nice.

Many thanks for providing us with your feedback. It's great to hear that we have provided you with the assistance you required and that you found us reliable. We look forward to receiving your next parcel. Kind Regards, Tracy

Andrew Stuart 04 March 2014

DHL Express Worldwide

...

Many thanks for providing us with your feedback - it's much appreciated. Kind Regards, Tracy

Stefanie Hutter 04 March 2014

DHL Economy Select

Excellent - what else can I say?

Many thanks for providing us with your feedback. We're really happy that you found our service excellent. Look forward to your next purchase. Kind Regards, Tracy

Angelica Gualazzi 04 March 2014

DHL Economy Select

I'm from Italy and I used this service to ship an oven bought on a Online Shop that didn't ship to Italy.

All goes perfect!!!

Giorgio.

Many thanks for your kind comments. We're so pleased we were able to help you purchase the microwave which wasn't available in Italy. Look forward to shipping for you again soon. Kind Regards, Tracy

Hawas Bajawi 04 March 2014

DHL Express Worldwide

Excellent company for personal shopper and forwarding, thank you very much also i recommend to use this company.

Many thanks for letting us know you found our Personal Shopper service and customer service excellent. We're always hear to help and look forward to hearing from you again soon. Kind Regards, Tracy

Nicolo Malagutti 04 March 2014

DHL Express Worldwide

They say you get what you pay for. This is a premium service. You get good repacking of your goods, smart consolidation of parcels and very fast forwarding to your home address. The price for all this is, however, very high. perhaps forward2me should investigate some cheaper options for destinations and/or shipments without time pressures. Will definitely use again but only for a sufficiently large order. For one-off everyday items it is not cost-effective.

Many thanks for providing us with your feedback - we really appreciate this. That's great to hear that you have been happy with our service so far although you found it to be a bit expensive. We do try to keep prices as low as possible hence us not charging an annual fee like other forwarding companies do. As you have mentioned price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper/slower methods of delivery for smaller packages but these have absolutely no guarantees and are constantly working with courier companies to obtain better prices for our customers. We hope this all helps and look forward to receiving many more parcels for you in the future. Kind Regards, Tracy

Julie Saville 03 March 2014

DHL Express Worldwide

I was tentative about using this service but it was excellent. Fast and very thorough tracking. Yes, it does cost but well worth the money. I cannot recommend it highly enough and will be using it again - repeatedly I would think.

Many thanks for providing us with your feedback regarding your recent shipping experience with us. We're so pleased you found our service excellent and value for money and look forward to receiving many more parcels for you in the future. Kind Regards, Tracy

Joy Mendoza 03 March 2014

DHL Express Worldwide

Good price and fantastic service

Many thanks for letting us know that we provided you with a fantastic service. We're so pleased to hear this and appreciate you taking the time to provide us with your feedback. Look forward to hearing from you again soon. Kind Regards, Tracy

Cheryl Cresta 02 March 2014

DHL Express Worldwide

Forward2Me was excellent. Their employees were timely in sending info on orders that had been delivered, one with a piece missing so I was able to claim back from the seller. They were prompt in sending out our shipment & it arrived within a few days in Borneo in good condition as it was packed well. I look forward to using their services again.

Many thanks for taking the time to provide us with your feedback. We're really pleased that you are happy with our service so far and that your shipment was received safe and secure. We look forward to receiving many more parcels for you in the future. Kind Regards, Tracy

maria catalina fracchia reyes 01 March 2014

DHL Express Worldwide

MCF

excellent service! have used it twice over a month, and will continue to do so! A bit expensive, but they deliver quickly.

Many thanks for providing us with your feedback - we really appreciate this. That's great to hear that you have been happy with our service so far although you found it to be a bit expensive. We do try to keep prices as low as possible hence us not charging an annual fee like other forwarding companies do. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope this all helps and look forward to receiving many more parcels for you in the future. Kind Regards, Tracy

cecilia leite 01 March 2014

DHL Economy Select

the best thanks

Many thanks for taking the time to provide us with your feedback. We're really pleased that you are happy with our service. Kind Regards, Tracy

Doris Dingli 01 March 2014

forward2me basic

A+++

Many thanks for your great feedback - we look forward to looking after your parcels again very soon. Have a great weekend! Kind Regards, Janet.

Arjan Koel 01 March 2014

DHL Economy Select

Very prompt customer service !

The only sad thing is that I was not able to choose the shipping method for the package, only DHL was offered, because of the weight of 2 kilo. The shipping price (GBP 28) was therefore rather high in comparison to the contents of the package of only GBP 10. Some other package forwarding companies offer multiple shipping methods to their customers, especially in the USA, something I really miss with Forward2me.

But again, the Service from Foward2me is top notch, nothing to complain about.

Many thanks for your feedback, it's really important to us. We totally understand about the shipping options and this is where we want to be. Some of these companies in the US have been operating a lot longer than us and so have the time under the belt to have put these options live on their site. For reassurance purposes, we have just recruited another developer on to our team to speed up this process and have these options available to you. In the meantime please get in touch through the website and we'll provide as many options as we can through e-mail. Hope this all helps and we're pleased to hear that you will continue to use our services. Janet Grundy Director.

Talking about a PROMPT reply, WOW, that is exactly what I meant with top notch customer service from people who care about their clients needs. ;-) Which is all what matters to become and stay successful in this field, honest open quick customer service. For myself spoken F2ME definitely gives the most professional look and feel compared to other International package forwarding companies I worked with, and that for a relative new company, not bad ! A nice idea to F2ME would be to set up a Benefit program, where the customer automatically earns points for every package forwarding service. In order to gain a special status (silver/gold/platinum) and later get % discounts on the shipping costs, or maybe even earn free shipping vouchers. ;-) Good luck !

Many thanks for your very best wishes and kind words - we really appreciate them. All those benefits that you mention are all part of the plan, we just can't do it fast enough - watch this space on the development front! Have a great weekend. Kind Regards, Janet.

Laios Palingas 28 February 2014

DHL Economy Select

very fast shipment , very good communication

Many thanks for your kind words, we really appreciate it. We look forward to looking after you again very soon. Janet Grundy Director.

Fibreaid 28 February 2014

DHL Express Worldwide

I find your service very efficient. My delivery times from the UK to South Africa have been reduced by half since I have been using your service.
The online payment service is also very effective in reducing delivery times.
All round a fantastic service.

THANKS

Many thanks for your fantastic feedback, it's really important to us. The team work really hard to get it right so it's really great to hear that you've had a good experience working with us. Have a great weekend! Janet Grundy Director.

KONSTANTINOS KONSTANTARAS 27 February 2014

DHL Express Worldwide

Very very fast delivery, excellent communication

Many thanks for your kind feedback, it's important to us. It's really good to hear that the hard work and dedication from the team is being received really well by you, our customers. We look forward to helping you out again soon. Janet Grundy Director.

Pauline Heng 27 February 2014

DHL Express Worldwide

Love working with this team. They go above and beyond to help you!

Many thanks for your kind feedback, it's really important to us. The team works hard to look after all our customers and always do their very best to ensure the smooth and efficient processing of your parcels so it's good to hear that's been a good experience for you. We look forward to looking after you again very soon. Janet Grundy Director.

Tamara Gervasoni 26 February 2014

DHL Express Worldwide

Great service, my goods were forwarded really quickly and at a reasonable cost. Thank you.

Thank you so much for your great feedback, it's really appreciated. We look forward to looking after you and your parcels again very soon. In the meantime have a great weekend! Janet Grundy Director.

Jules Victor Morada 26 February 2014

DHL Express Worldwide

JVM

A little bit pricey but good overall experience.

We're very pleased that you thought our service was fast however we are sorry you felt the postage was a bit too expensive. We do try to keep prices as low as possible hence us not charging an annual fee like other forwarding companies do. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope this all helps and you will continue to use forward2me. Janet Grundy Director.

Muhd Farhan Mohd Rashid 25 February 2014

DHL Express Worldwide

MFM

Fast. Efficient. First time user. Will continue to use their service. No regrets. Very easy to use service.

Many thanks for your great feedback, it's really important to us. We look forward to looking after you and your parcels again very soon. Have a great weekend. Janet Grundy Director.

Miss Maria Sonia Micallef 25 February 2014

forward2me basic

MMS

Thank You Excellent Service as always

Many thanks for your feedback - that's great news! We look forward to looking after you again very soon. Janet Grundy Director.

Sander Tammesoo 25 February 2014

DHL Express Worldwide

Excellent and trouble free service. Maybe a bit too expencive.

Thank you for your great feedback. We're very pleased that you thought our service was fast however we are sorry you felt the postage was a bit too expensive. We do try to keep prices as low as possible hence us not charging an annual fee like other forwarding companies do. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope this all helps and you will continue to use forward2me. Janet Grundy Director.

Tine Laforce 24 February 2014

DHL Express Worldwide

Very good service, friendly customer service.
Received the parcel the next day in perfect condition.

That's really excellent news and means a lot to us. Thank you for the great feedback. Have a great weekend. Janet Grundy Director.

Peter Millan 24 February 2014

DHL Express Worldwide

Forward2me are quick, professional and enjoyable to deal with!

Many thanks for your great feedback - that's really good to hear and means a lot to us. Have a great weekend and we look forward to looking after your parcels again very soon. Janet Grundy Director.

Jonny Hurtig 23 February 2014

DHL Economy Select

Excellent, I will definately continue to use the service :)

Many thanks for your feedback - that's really great to hear! Thank you. Janet Grundy Director.

Ildiko Princess 23 February 2014

DHL Express Worldwide

I ship from the UK to Australia and rarely since the additional postage is quite expensive. It would be great if you could negotiate better rates.

Thank you for your feedback, it's important to us. We're very pleased that you thought our service was fast however we are sorry you felt the postage was expensive. We do try to keep prices as low as possible hence us not charging an annual fee like other forwarding companies do. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope this all helps and you will continue to use forward2me. Have a great weekend. Janet Grundy Director.

Elena Ouklonskaia 23 February 2014

DHL Economy Select

Excellent service, commitment and customer focus. thank you for the great job you are doing

Many thanks for your excellent feedback, we really appreciate it. We strive to do our very best taking care of our customers best interests at all times so we're really pleased that it's been a good experience for you and that you've enjoyed that. Have a great weekend and we look forward to taking care of more parcels for you very soon. Janet Grundy Director.

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