Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Forward2me shipment
Fast and efficient service. Love it and will use it again
forward2me

Response:

Many thanks for your kind comments. We're pleased to hear that you were happy with the service and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James

Anti-Ageing Hand Creams

Forward2me shipment
Good, prompt service. However, shipping was expensive. Also more tools need to be incorporated onto the website such as personal shopper and parcel consolidation.
forward2me

Response:

Many thanks for your feedback - we really appreciate your comments.<br/>We've recently introduced the personal shopper service on our website - this isn't available to all countries just yet but we're working on it. We also plan to introduce the parcel consolidation onto our website in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
excellent service, thank you.
forward2me

Response:

Thanks for your kind comments - we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Very fast shipping, considering it was from Britain to Brazil. A little bit on the expensive side, however. (35 pounds)
forward2me

Response:

Thanks for taking the time to leave us with your feedback - your views are really important to us. <br/>We hope to ship to you again in the near future.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
I LOVE THIS COMPANY!
forward2me

Response:

Many thanks for your kind comments, we really appreciate your feedback. We look forward to helping you again in the near future.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Good service. Parcel was immediately forwarded. Unfortunately it was opened by forward2me and the original invoice was missing. Otherwise everything ok.
forward2me

Response:

Many thanks for taking the time to respond to us. We are required to open up your packages to ensure that they don't contain any dangerous goods which are restricted for shipping to your country. Each country has different prohibited items and we need to be careful on what goods are shipped.<br/>We're sorry to hear that you didn't receive an invoice with your parcel - we do take extra care to ensure nothing is left out of your parcel when processing it and adding the required packaging, it could be that there wasn't an invoice included in your package.<br/>If you have any further queries please don't hesitate to get in touch through our website.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Fantastic!
forward2me

Response:

Thanks for the feedback. We look forward to shipping to you again in the near future.<br/>Many Thanks,<br/><br/>James

Keyboard

Forward2me shipment
I have used this people over the last month and they have been great. Good communications and even better performance. Keep up the good work!
forward2me

Response:

Many thanks for taking the time to leave us with your kind comments - we really appreciate it.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Everything was perfect, only problem is the shipping costs are too high.
forward2me

Response:

Thanks for your feedback. We're sorry you feel our service is expensive - we use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look at different shipping options for future shipments then please get in touch.<br/>Kind Regards,<br/><br/>James

Mens Fleece Jacket

Forward2me shipment
Forward2me at first seemed a big risk cos of its distance from Airport but then their delivery speed,concern for customer happiness and continued interest in future assistance, makes them outstanding
forward2me

Response:

Thanks for taking the time to leave us with your feedback. We're pleased that everything went smoothly for you and we hope you've now got the confidence to use our services again.<br/>Kind Regards,<br/>James.<br/><br/>James

Kindle Case

Forward2me shipment
Great staff - very helpful. Excellent service. I highly recommend it.
forward2me

Response:

Many thanks for taking the time to respond to us - we look forward to helping you again in the future.<br/>Kind Regards,<br/><br/>James

Kitchen Utensils

Forward2me shipment
Nice, clean website. Great and fast service. No hiccups. Highly recommended.
forward2me

Response:

Many thanks for your feedback. We're really pleased to hear that you were happy with the service we provided.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Fast, easy,..... great!
forward2me

Response:

Many thanks for leaving your kind comments, your views are really important to us.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Good service!
forward2me

Response:

Thanks for taking the time to respond to us. We look forward to helping you out again in the near future.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Friendly & excellent service, fast and reliable. Thanks.
forward2me

Response:

Thanks for your kind comments - we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James

Kindle

Forward2me shipment
Truly excellent service - in time for the festive season . Really appreciated !
forward2me

Response:

Thanks for your feedback. We're glad you got your parcel in time for the festive period and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James

Kindle

Forward2me shipment
Forward2me was very good with my initial inquiries, responding with immediacy. They were also very timely in registering my package arrival and submitting the forward for payment. The package arrived in good order. I highly recommend the forward2me team!
forward2me

Response:

Many thanks for taking the time to leave your feedback, we're really pleased to hear that you were satisfied with our service.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Great! Received before Xmas
forward2me

Response:

Thanks for your feedback - we're delighted you received your parcel in good time and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James

Eggman T-Shirt

Forward2me shipment
Fantastic service.!
forward2me

Response:

Thanks for taking the time to respond to us - your views mean a lot to us.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
very effecient service
forward2me

Response:

Thanks for your feedback, we really value your views.<br/>Kind Regards,<br/><br/>James

Plastic Toy

Forward2me shipment
Very fast delivery and good communication
forward2me

Response:

Thanks for taking the time to respond to us. We're really pleased to hear that you were happy with the service we provided and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
EXCELLENT SERVICE!THANK YOU!
forward2me

Response:

Thanks for your feedback - we really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Very quick, reliable. Thank you !
forward2me

Response:

Thanks for your kind comments, we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Absolutely brilliant! The goods were delivered to me here in Australia approximately 5 days (3 working days) after they were despatched from the UK. I am really impressed. Thank you!
forward2me

Response:

Many thanks for your feedback. We're really pleased to hear that you were impressed with our service and we hope to ship to you again in the New Year.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Fast shipping. Great service. No problems at all.
forward2me

Response:

Thanks for your feedback, we really appreciate your comments. We look forward to helping you again in the New Year.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
good speak and fast shipping! perfect comunication
forward2me

Response:

Thanks for you kind comments. Have a good weekend.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
forward2me

Response:

Many thanks for taking the time to respond to us, we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
Reasonably priced services, came to me exactly as I pictured it. I will use your service again and again. Many thanks!!

Unknown

Forward2me shipment
Service was ok...if only the delivery charges can be lower then it'll be great. Perhaps forward2me can consider giving customer choices on which carrier with different shipping charges to use for shipping.
forward2me

Response:

Many thanks for taking the time to leave us with your feedback.<br/>We're looking at improving the shipping options which we offer our customers on our website but as a relatively young company we haven't quite got there yet. <br/>All the best for 2013 and we look forward to shipping to you in the New Year. <br/>Kind Regards,<br/><br/>James

Ladies Top

Forward2me shipment
Muy buen servicio.
forward2me

Response:

Thanks for your feedback.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
I think it was little bit expensive compare to other services but i have no regrets that i have paid your`s because it was an excellent service...!
forward2me

Response:

Many thanks for taking the time to leave us with your feedback, we really appreciate your kind comments.<br/>We look forward to shipping to you again in the New Year.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Great service, fast shipping and well wrapped package. Will use forward2me again.
forward2me

Response:

Thanks for taking the time to leave us with your feedback, we really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
excellent service as always!!!
forward2me

Response:

Thanks for your kind comments - have a good weekend!<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Super service. Very quick and easy.
I can forward2me highly recommend!
forward2me

Response:

Thanks for taking the time to respond to us, we appreciate your kind comments.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Very help full, very fast, love the service
forward2me

Response:

Thanks for your kind comments, we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
I was astonished of the speed of delivery, and good service.
However there should be an option for cheaper delivery for
those who can wait a little longer. and would like to pay less/
forward2me

Response:

Many thanks for taking the time to respond to us. <br/>We're looking at improving the shipping options which we offer our customers on our website but as a relatively young company we haven't quite got there yet. <br/>All the best for 2013 and we look forward to shipping to you in the New Year.<br/>Kind Regards,<br/><br/>James

Mens T shirts

Forward2me shipment
100% Amazed at how fast my package arrived from UK to Australia! I think it was around 3 days!! Couldnt be happier with the service. Thankyou.
forward2me

Response:

Thanks for taking the time to leave us with your feedback. We're delighted to hear that you were happy with the service we offered and we hope to help you out again in the New Year.<br/>Kind Regards,<br/><br/>James

Magazine - Dinosaur Attack

Forward2me shipment
Great consolidation of multiple orders from various suppliers
forward2me

Response:

Thanks for your feedback. We look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
"forward2me" seemed to be the most reliable forwarding service and as a result it turned to be really so.
They noticed me when my parcel arrived and quickly shipped it. Via DHL, parcel reached to me the next day.
Of course I was aware of its prices but anyhow I think that their prices are way too high.
It would be better if they had an option to send the parcels via Royal Mail Airmail Small Packet.
forward2me

Response:

Many thanks for taking the time to respond to us, your views mean a lot to us.<br/>We can offer to send you parcels through Royal Mail's service but at this stage we've not got round to offering this on our website. If you'd like any future shipments through Royal Mail then please get in touch and we can arrange this for you.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
The easy of ordering and the speed of delivery was exceptional. In my circumstance it did end up costing more for personal shopping/postage than the product itself however as I am unable to buy directly from my chosen website I was aware that this might be the case,and is obviously not the fault of forward2me.
I would definitely use them again and do recommend them :)
forward2me

Response:

Many thanks for your feedback. We're pleased to hear that you were happy with our service and we look forward to helping you again in the new year.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Excellent service.
forward2me

Response:

Thanks for your feedback, your opinions are important to us.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Fantastic service!!!...wish I was aware of it a long time ago...
forward2me

Response:

Thanks for taking the time to respond to us - we really appreciate your views.<br/>Kind Regards,<br/><br/>James

Mens T shirt

Forward2me shipment
Fantastic service. Fresh attitude. Professional staff. Fast and transparent updates. You have resoleved all the issues on the way to deliver what was promised. I have already recommended you to all my friends. Other companies should take notes.
forward2me

Response:

Thanks for taking the time to leave us with your feedback, we really appreciate your kind comments. We're really pleased to hear that you were happy with the service we provided and we hope to ship to you again in the near future.<br/>Have a great Christmas.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
The service was excellent but d cheapest delivery method was still too expensive.
forward2me

Response:

Thanks for your feedback, we really appreciate your comments. If you'd like us to look at other shipping methods for you for any future shipments then please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
Excellent service & communication and extremely fast delivery. However I feel I was overcharged for shipping via DHL - package was stated to weigh 1.6 kg, though in fact it weighed less than 1 kg. Next time I will try out your standard shipping service :)
forward2me

Response:

Many thanks for your feedback, your views are important to us. The shipping costs are worked out on the the volumetric weight of the parcel, ie the amount of space the parcel takes up instead of the actual weight which is why you have been charged for the 1.6kg.<br/>If you want us to explain this further or have any other queries then please get in touch through our website.<br/>Have a great Christmas.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me shipment
I was very disappointed that no choice was offered for mailing on my package. Only a courier service was offered, and this was exorbitant for a parcel that was very light (though reasonably priced for a courier service). I frequently use parcel forwarding from the US and a variety of methods of transport (and price) are offered which is much better for me. The service itself in getting the package into the courier was efficient.
forward2me

Response:

Many thanks for responding to us, we're sorry you feel you needed to give us negative feedback. We can offer to ship parcels through other services however at this time of year it's best to ship with a courier service to ensure that your parcel reaches you in good time. <br/>We're looking at improving the shipping options which we offer our customers on our website but as a relatively young company we haven't quite got there yet.<br/>Have a great Christmas and we hope to be able to help you out in the future.<br/>Kind Regards,<br/><br/>James

DVD - Comedy Gala 2012

Forward2me shipment
Very thorough.
forward2me

Response:

Thanks for your feedback.<br/>Kind Regards,<br/><br/>James

Certificate

Forward2me shipment
Great service! Thank you for keeping me updated and for ensuring my package arrived in excellent condition. Will definitely use your service again and I have already recommended you to other people! :)
forward2me

Response:

Many thanks for taking the time to respond to us, we really appreciate your feedback. We're really pleased to hear that you were happy with our service and we look forward to shipping to you again in the future.<br/>Many Thanks,<br/><br/>James

Mobile Phones

Forward2me shipment
I used alot of similer services and i think forward2me was on the top , thanks
forward2me

Response:

Thanks for your feedback. We're glad you have been pleased with our service and we hope to help you again in the near future.<br/>Many Thanks,<br/><br/>James

Unknown

Forward2me shipment
Good speedy service but expensive way to buy a DVD

Unknown

Forward2me shipment
Excellent service, goods were re-packed professionally and customer service was great! Thank you!
forward2me

Response:

Many thanks for taking the time to leave us with your feedback and for your kind comments. <br/>We look forward to shipping to you again in the future. <br/>Kind Regards,<br/><br/>James