UK Parcel Forwarding from £18.85 to United States of America
Customer Feefo Reviews
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the service was really good, the items were securely packed and arrived undamaged very quickly. but it was too expensive for me to use this service again or recommend it to others. the cost of the postage - 195 pounds - was more than the cost of the goods.The price i was charged was a lot more than the price i calculated using the Forward2me calculator, so i felt ripped off. I asked if they had a cheaper option as i am not in a hurry to receive the goods, and was told it was only for 2kgs or less. so i wont be using this service again as there seems to be no way of guaranteeing the delivery cost prior to having my items sent to forward2me.
First delivery was excellent. Door to door service amazing. My parcel arrived in Australia within 3 days from the UK. The sencond delivery was slighty less so as the local courier passed my parcel on to Australia Post, which in turn slowed the process and also meant I had to go and pick my parcel up from the local post office. The second delivery was alittle dissapointing for the charges paid.
it works, but it's far too expensive - the estimate was not close to the real cost. I will not use the service again.
Response:
Thanks for the feedback.<br/><br/>Regarding the estimate - please get in touch with us and provide more details so we can understand what happened. We have a policy of honouring all estimates even if it means we make a loss on it - we would rather do that than risk an unhappy customer so it's not clear how this has happened.
Its services are very useful to me. No more postage problems.. I would buy the object anyway, and forwarded2me instantly. Well done for the good idea. Thanks
Regards Sandro Spiteri Cremona
Regards Sandro Spiteri Cremona
Response:
We're delighted to hear that our service has helped you, we look forward to forwarding more parcels to you in the future! Thanks for the feedback!<br/><br/>James
It works fine but mailing expenses for parcel post to Austria are very high.
Response:
Thanks for your comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>We can also offer you our consolidation service if you are receiving more than one parcel. If you require any more information please get in touch.<br/><br/>James
Great service and fast shipping plus very good pricing - got my goods within just over a week shipped from the UK to Sweden - highly recommended : )
/ Torbjörn
/ Torbjörn
Response:
We're very happy to hear your positive feedback, we look forward to receiving more parcels for you! Have a good weekend.<br/><br/>James
It's the best forwarding service that I ever use! Prompt reply, smooth communication and always try to strive the best for the customers. I've used their service for more than 10 times, each time I just need to rest assured that they will help me to make the best arrangement for my shipment, especially in consolidating all my parcels and have them be packed into nice and secure packages. Many thanks for their great services and hope that they will keep this up!
Response:
Thank you for your kind comments. We look forward to forwarding more items to you in the near future!<br/><br/>James
The staff are very prompt in sending your packages as well as responding to any questions that you may have. I found that the cost of getting the packages shipped was a little pricey but I will definitely use again if needed
Response:
We do offer a a premium, door to door, tracked service. We can consolidate your packages if you are expecting more than one which helps with your shipping costs. Thanks for taking the time to respond and we look forward to sending more parcels to you in the future.<br/><br/>James
fast service, but a bit pricey shipping
Response:
Thanks for your comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>We can also consolidate packages for you which helps reduce your shipping costs.<br/><br/>James
The process worked much better than I thought it would. Once "Forward2me" had my items, it was only a matter of days before they were flown across the pond and showed up at my door! The DHL delivery was very efficient and fast. One of my 2 items was separated in the delivery process, but DHL promptly delivered it the next day. I am looking forward to using this process again.I think it helped "Forward2me" that I gave them a list (containing the contents, size, and weight) of the items to be delivered to me. I would recommend you do the same also.
Response:
Thank you for your feedback. We're delighted to hear you were happy with the service we provided and we look forward to helping you again in the near future.<br/><br/>James
Service is superb and super super fast! The only thing that would be great is to be able to have parcels 'wait' so that you could combine different shipments together and ship when you want to. Otherwise a fab service! Thanks!
Response:
Thank you for your feedback. We can now offer a consolidation service. We can hold numerous parcels for you and then ship them in one shipment to save on shipping costs. If you would like any more information please get in touch. Have a good weekend.<br/><br/>James
Delivery Time is excellent, and the website is very easy to use. Maybe costs can be reviewed.
Response:
Thanks for your feedback, we really appreciate it. We provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>Also, if you have more than one parcel we are happy to consolidate packages which helps reduce your shipping costs.<br/><br/>James
Response:
Thanks for your feedback - it is very important to us. Have a great weekend.<br/><br/>James
Service was excellent, fast response time when mistake was made and easily rectified. Postage is quite expensive but item arrived quickly.
Response:
We really appreciate your feedback - thanks. We provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>Also, if you have more than one parcel we are happy to consolidate packages which helps reduce your shipping costs.<br/><br/>James
It was very professional! I bit expensive, but I was happy with forward2me!!
Response:
Thanks for your kind comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service or if you have more than one parcel we are happy to consolidate packages which will reduce your shipping costs.<br/><br/>James
I have been impressed with Forward2me's service my products are despatched promptly & well packaged. I recently had a query regarding a charge & Michelle addressed & rectified the issue very quickly. Would recommend them highly.
The only extra thing I would like to see would be the ability to combine multiple purchases into one shipment.
The only extra thing I would like to see would be the ability to combine multiple purchases into one shipment.
Response:
Thanks for your kind comments! We can now offer a consolidation service so that you can combine multiple purchases into one shipment to save on shipping costs. If you would like any more information please get in touch.<br/><br/>James
unbelievable ! the delivery from UK to Greece took only 2 days.thanks a lot
forward2me.i wish you success at all times.
forward2me.i wish you success at all times.
Response:
We're delighted you were happy with our service, we look forward to shipping more parcels for you in the future. Thanks for the feedback.<br/><br/>James
I think your service is very good but was quite put out by your charneed my parcel to be sent by DHL normal post would have been good enough.
Response:
Thanks for your feedback. We do use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using normal post would not include any of these.<br/><br/>James
Used the service once, communication was fast and a pleasure. I would use it a lot more if package consolidation was offered, but most importantly, if prices were lower. I also use US based forwarders and the prices are much more reasonable. With forward2me you're looking at 20 sterling even for very small items. Also, proxy shopping, by using a UK credit card, would be really useful.
The service was a pleasure to use, but is way too expensive. Different shipping options including different couriers should be offered. I paid over 50 sterling for a small camcorder, negating any savings. Also, package storage and consolidation are a must for any forwarding services. The webpage is clear and straightforward, and I'm sure forward2me are committed to improving their service. I will defintely keep an eye on them, and use them again once these suggestions are implemented
Response:
Thanks for the feedback - it's much appreciated.<br/><br/>We are working hard to implement a consolidation service via the website which should help reduce prices. This should be available within the next couple of months. In the interim where a customer needs consolidation we will handle it manually for you - just send an email to that effect - we already have some customers consolidating hundreds of items each.<br/><br/>We're also working on a personal shopper service (proxy shopping). For customers within the EU (such as yourself) we will be able to buy items ex VAT (20%) if you can provide us with an EU VAT number.
I rated bad because the costs are very expensive and i understand that you use express courier service. infact the service is excellent because items were with me next day i made you the payment. But the fastness of the delivery is not important to me, sometimes it can take 15/20days. So i suggest that you give us customers option costs of delivery like 2 day service or 15 day service.
To be honest i will not use the service again at those costs. Thanks for giving me the space to give my opinion and feedback.
Good Day and Happy Easter.
Pierre Borg
To be honest i will not use the service again at those costs. Thanks for giving me the space to give my opinion and feedback.
Good Day and Happy Easter.
Pierre Borg