Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

Ryan Gonzalez
24 March 2015

RG

Karen Chatland-Svane
24 March 2015

KC
Ordered a big Sainsbury's shop. All was packed carefully and 3 days after I received the goods. Saved about £ 70 to my usual expat shop which was great

Robert Wagner
23 March 2015

RW
Perfect

Mohd Rayme Ismail
23 March 2015

MRI
Fast delivery to Singapore. Good & reliable service.

Unverified Customer
23 March 2015

<no comment>

Kaspar Hanni
20 March 2015

KH
fast and easy! I was thinking initially the courier price is high, but compared to standard (postal) shipping option, it's not bad :).

FRANZ ZAMMIT HABER
19 March 2015

FZH
Unparalleled service at a reasonable price

Luke Beaulieu
19 March 2015

LB
Great service!!!

rosemary copeland
18 March 2015

RC
Great service

Maksim Golunov
18 March 2015

MG
Everything went smooth and super fast! If only prices were a bit lower.

Deivis Poskus
17 March 2015

DP
Thank you

Steen Jessen
17 March 2015

SJ
Fast service

Adrian Manaila
17 March 2015

AM
Good service after all, it missed to let me know when one package arrived (I had to ask after checking with the seller), and it is less professional as other services I use (from Germany or Japan).

Peter Toigo
16 March 2015

PT
Good communication regarding consolidation. Quick despatch and delivery.

Hans-Martin Berg Haga
16 March 2015

HBH
Very smooth transaction, no issues to report.

Unverified Customer
16 March 2015

Just a little bit expensive but very good service

Riku Uurinmaki
16 March 2015

RU
Excellent service and communication.

ANTONIS KYPRAIOS
16 March 2015

AK
Great service with excellent support before and after delivery! Thank you!!!

Carlo Palomba
16 March 2015

CP
Great service. One package arrived broken, but they were quick to assist me with getting a new item out to me free of charge. Customer service emails are responded to within a maximum of 2 hours which is way beyond reasonable expectation.

Jennett Huddleston
16 March 2015

JH
This company went far beyond our expectations, Customs was giving us a problem because we did not know who or where the manufacturer is, they found the information and gave it to customs, they definitely was worth the cost.
thanks for being such a help
Jenny
thanks for being such a help
Jenny

Awg Ku Mohd Fadli Awg Besar
15 March 2015

AKM
A very active & helpful customer service. The cost of shipping to Malaysia are reasonable and the courier used were reliable.

Anthony Lopez
14 March 2015

AL
Shipping was fast and reasonable. Contact with customer service was excellent!

Karin Heilmann
13 March 2015

KH
Quick and personal Responses, reliable service

Louis Jordan
13 March 2015

LJ
great communication throughout the process of setting up the account and my first shipment. Their service allowed me to buy a rare items on ebay that I would otherwise have missed out on. Thanks so much!

ELENA KOUSHOS
13 March 2015

EK
I will use it again!

Armelle Sarda
13 March 2015

AS
Timely service, proactive approach!

Vini Taeleipu
12 March 2015

VT
I am very impressed with your service

Abd El Hamid El Gazzar
11 March 2015

AEH
Fast and easy.

Unverified Customer
11 March 2015

much expensive i have free shiping from China
Service is fast but expensive

Lisa Purves
11 March 2015

LP
item came quickly, was packaged well - great service

Nickholas Maclergan. Esq
10 March 2015

NME
A little expensive, but marvelous service ;-)

Ingrid Hobson-Jones
10 March 2015

IH
Brilliant service as always, although I would like to see a cheaper option than the two currently offered!

salma amiri
09 March 2015

SA
very good service . very fast

Unverified Customer
09 March 2015

Had to correct their stated estimated values and nudge them a bit to ship economy untracked. Apart from that, excellent service and very fast response time.

Dellayana Syafri
09 March 2015

DS
After 10 shipment, I am still extremely happy with their service. Excellent all the way...

Chris Sweeney
08 March 2015

CS
Delivery was timely and the updates that I received from Forward2Me were excellent. It's a fantastic service!

Michiel Hoogeboom
08 March 2015

MH
Your service is really perfect. The delivery of parcels to The Netherlands is very reliable using DHL's parcel service. I'm very pleased and will use your services in the future again.

Unverified Customer
06 March 2015

Good and fast service. Thank you.

Mazen Altamimi
06 March 2015

MA
Other forwarders are much cheaper and their websites are much friendlier

Many thanks for your feedback, we really do value it.<br/><br/>I’ve investigated what we charged you. I can see that we received a book and some biscuits in two separate parcels. They were repacked into one parcel because we did not have confidence that the original packaging was sufficient to protect them on an air freight journey. Unfortunately this resulted in a greater volume than the original separate boxes. Normally the opposite happens and the volume is reduced, reducing the cost to you. <br/>Although we really had to repack for you I believe it’s possible we might have been able to do it with less volumetric weight. I’m very sorry about that and so as a gesture of goodwill I will arrange to refund you the extra cost over and above the shipping charge for the actual weight and the consolidation charge. That means the charge will be reduced to £44.80 which is less, for example, than our main UK competitor would have charged for shipping you the two separate original packages. We regularly compare our prices to other UK forwarders and believe our prices work out to be cheaper than our UK competitors in practice. I hope you’ll give us another chance.<br/><br/>I’m pleased to say our developers are working hard on improving our website which will make it more user friendly and provide much more functionality and control to our customer. We anticipate releasing this new version in the next month or two. If you have some specific suggestions to make on what could be improved I would be pleased to relay them to our head of development who would be grateful for the feedback.<br/><br/>If I can assist further or you would like to provide detailed feedback on the website as suggested above please do not hesitate to ring me on +44 1995 606060 or contact me at info@forward2me.com. I’d be pleased to hear from you.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director

Kwok Him Rex Au Yeung
06 March 2015

KHR
Item received in excellent condition, and fast delivery.

ROBERT DE RIDDER
05 March 2015

RDR
Outstanding service as always from the team at forward2me.
Could not be more pleased!
Could not be more pleased!

sim hafiz
05 March 2015

SH
Good service. staff was great answer questions fast. will use it again. but the shipping cost is a little high for me.

James Cramb
05 March 2015

JC
I would recommend this service. It is slightly expensive but well worth the money.
Any issue were quickly identified and resolved professionally and the speed of delivery was outstanding.
Any issue were quickly identified and resolved professionally and the speed of delivery was outstanding.

Mattias Jansson
04 March 2015

MJ
Excellent service, good communication throughout the process and fast handling.

Colin Hill
04 March 2015

CH
Good communication prior shipping.

Firstname Surname
04 March 2015

FS
Too expensive

Many thanks for taking the time to feedback to us – we appreciate it.<br/><br/>I’m sorry that you feel our prices are too expensive. <br/>We offer the lowest price that we possibly can and compared to other parcel forwarders offering an equivalent service our prices are usually the lowest and if not are always very competitive. In this case they were very competitive – for example Borderlinx would have charged £85 inc VAT compared to our charge of £33.62 inc VAT for shipping 11kg of volumetric weight from the UK to Greece.<br/>The price you paid includes carefully receiving, storing and repacking your goods to ensuring safe and secure delivery via DHL courier. We also provide full customer support at all stages until your parcel is received at your door.<br/>Our prices are always available on the pricing page of our website www.forward2me.com/pricing<br/>I hope this information was helpful, but if you have any further questions or would like to discuss this further please do not hesitate to contact us on +44 1995 606060 or by email at info@forward2me.com and we’ll be more than happy to help.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director

Unverified Customer
04 March 2015

Super service

Joao Gomes
03 March 2015

JG
great and fast serviçe 5*

claire competiello
02 March 2015

CC
Super friendly, fast, efficient and reliable service. Thank you.

german moreno
02 March 2015

GM
excellent and reliable service
Great job guys!