Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.512901195721%
4
2.3851478917558%
3
0.95028319697923%
2
0.66079295154185%
1
1.9572057898049%
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reviews of forward2me
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Unknown Country
DHL Express Worldwide
RG
Used service on two occassions after being recommended it by my partner. Excellent service, turnaround times and prompt communication. Shipping prices can be a tad expensive although this is expected as they use premium shipping services which ensures your package is delivered the next day which is outstanding considering I live overseas from the UK! Will definitely continue to utilise the service moving forward!

Great job guys!
Unknown Country
DPD Classic
KC
Ordered a big Sainsbury's shop. All was packed carefully and 3 days after I received the goods. Saved about £ 70 to my usual expat shop which was great
Unknown Country
DPD Classic
RW
Perfect
Unknown Country
DHL Express Worldwide
MRI
Fast delivery to Singapore. Good & reliable service.
Unknown Country
Unknown Shipment Details
<no comment>
Unknown Country
DHL Economy Select
KH
fast and easy! I was thinking initially the courier price is high, but compared to standard (postal) shipping option, it's not bad :).
Unknown Country
forward2me basic
FZH
Unparalleled service at a reasonable price
Unknown Country
DHL Express Worldwide
LB
Great service!!!
Unknown Country
UPS Standard Single
RC
Great service
Unknown Country
DHL Economy Select
MG
Everything went smooth and super fast! If only prices were a bit lower.
Unknown Country
DHL Express Worldwide
DP
Thank you
Unknown Country
UPS Standard Single
SJ
Fast service
Unknown Country
UPS Standard Single
AM
Good service after all, it missed to let me know when one package arrived (I had to ask after checking with the seller), and it is less professional as other services I use (from Germany or Japan).
Unknown Country
DHL Express Worldwide
PT
Good communication regarding consolidation. Quick despatch and delivery.
Unknown Country
DHL Economy Select
HBH
Very smooth transaction, no issues to report.
Unknown Country
Unknown Shipment Details
Just a little bit expensive but very good service
Unknown Country
DPD Classic
RU
Excellent service and communication.
Unknown Country
UPS Standard Single
AK
Great service with excellent support before and after delivery! Thank you!!!
Unknown Country
DHL Express Worldwide
CP
Great service. One package arrived broken, but they were quick to assist me with getting a new item out to me free of charge. Customer service emails are responded to within a maximum of 2 hours which is way beyond reasonable expectation.
Unknown Country
DHL Express Worldwide
JH
This company went far beyond our expectations, Customs was giving us a problem because we did not know who or where the manufacturer is, they found the information and gave it to customs, they definitely was worth the cost.

thanks for being such a help
Jenny
Unknown Country
DHL Express Worldwide
AKM
A very active & helpful customer service. The cost of shipping to Malaysia are reasonable and the courier used were reliable.
Unknown Country
DHL Express Worldwide
AL
Shipping was fast and reasonable. Contact with customer service was excellent!
Unknown Country
DPD Classic
KH
Quick and personal Responses, reliable service
Unknown Country
DHL Express Worldwide
LJ
great communication throughout the process of setting up the account and my first shipment. Their service allowed me to buy a rare items on ebay that I would otherwise have missed out on. Thanks so much!
Unknown Country
DHL Express Worldwide
EK
I will use it again!
Unknown Country
DHL Express Worldwide
AS
Timely service, proactive approach!
Unknown Country
DHL Express Worldwide
VT
I am very impressed with your service
Unknown Country
DHL Express Worldwide
AEH
Fast and easy.
Unknown Country
Unknown Shipment Details
much expensive i have free shiping from China
Service is fast but expensive
Unknown Country
DHL Express Worldwide
LP
item came quickly, was packaged well - great service
Unknown Country
DHL Economy Select
NME
A little expensive, but marvelous service ;-)
Unknown Country
UPS Express Saver
IH
Brilliant service as always, although I would like to see a cheaper option than the two currently offered!
Unknown Country
DHL Express Worldwide
SA
very good service . very fast
Unknown Country
Unknown Shipment Details
Had to correct their stated estimated values and nudge them a bit to ship economy untracked. Apart from that, excellent service and very fast response time.
Unknown Country
DHL Express Worldwide
DS
After 10 shipment, I am still extremely happy with their service. Excellent all the way...
Unknown Country
DHL Express Worldwide
CS
Delivery was timely and the updates that I received from Forward2Me were excellent. It's a fantastic service!
Unknown Country
DHL Express Worldwide
MH
Your service is really perfect. The delivery of parcels to The Netherlands is very reliable using DHL's parcel service. I'm very pleased and will use your services in the future again.
Unknown Country
Unknown Shipment Details
Good and fast service. Thank you.
Unknown Country
DHL Express Worldwide
MA
Other forwarders are much cheaper and their websites are much friendlier
forward2me
Many thanks for your feedback, we really do value it.<br/><br/>I’ve investigated what we charged you. I can see that we received a book and some biscuits in two separate parcels. They were repacked into one parcel because we did not have confidence that the original packaging was sufficient to protect them on an air freight journey. Unfortunately this resulted in a greater volume than the original separate boxes. Normally the opposite happens and the volume is reduced, reducing the cost to you. <br/>Although we really had to repack for you I believe it’s possible we might have been able to do it with less volumetric weight. I’m very sorry about that and so as a gesture of goodwill I will arrange to refund you the extra cost over and above the shipping charge for the actual weight and the consolidation charge. That means the charge will be reduced to £44.80 which is less, for example, than our main UK competitor would have charged for shipping you the two separate original packages. We regularly compare our prices to other UK forwarders and believe our prices work out to be cheaper than our UK competitors in practice. I hope you’ll give us another chance.<br/><br/>I’m pleased to say our developers are working hard on improving our website which will make it more user friendly and provide much more functionality and control to our customer. We anticipate releasing this new version in the next month or two. If you have some specific suggestions to make on what could be improved I would be pleased to relay them to our head of development who would be grateful for the feedback.<br/><br/>If I can assist further or you would like to provide detailed feedback on the website as suggested above please do not hesitate to ring me on +44 1995 606060 or contact me at info@forward2me.com. I’d be pleased to hear from you.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Unknown Country
DHL Express Worldwide
KHR
Item received in excellent condition, and fast delivery.
Unknown Country
DHL Express Worldwide
RDR
Outstanding service as always from the team at forward2me.
Could not be more pleased!
Unknown Country
DHL Express Worldwide
SH
Good service. staff was great answer questions fast. will use it again. but the shipping cost is a little high for me.
Unknown Country
DHL Express Worldwide
JC
I would recommend this service. It is slightly expensive but well worth the money.
Any issue were quickly identified and resolved professionally and the speed of delivery was outstanding.
Unknown Country
DHL Express Worldwide
MJ
Excellent service, good communication throughout the process and fast handling.
Unknown Country
DHL Express Worldwide
CH
Good communication prior shipping.
Unknown Country
DHL Economy Select
FS
Too expensive
forward2me
Many thanks for taking the time to feedback to us – we appreciate it.<br/><br/>I’m sorry that you feel our prices are too expensive. <br/>We offer the lowest price that we possibly can and compared to other parcel forwarders offering an equivalent service our prices are usually the lowest and if not are always very competitive. In this case they were very competitive – for example Borderlinx would have charged £85 inc VAT compared to our charge of £33.62 inc VAT for shipping 11kg of volumetric weight from the UK to Greece.<br/>The price you paid includes carefully receiving, storing and repacking your goods to ensuring safe and secure delivery via DHL courier. We also provide full customer support at all stages until your parcel is received at your door.<br/>Our prices are always available on the pricing page of our website www.forward2me.com/pricing<br/>I hope this information was helpful, but if you have any further questions or would like to discuss this further please do not hesitate to contact us on +44 1995 606060 or by email at info@forward2me.com and we’ll be more than happy to help.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Unknown Country
Unknown Shipment Details
Super service
Unknown Country
DHL Economy Select
JG
great and fast serviçe 5*
Unknown Country
DHL Economy Select
CC
Super friendly, fast, efficient and reliable service. Thank you.
Unknown Country
DPD Classic
GM
excellent and reliable service
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