Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Great service, slightly expensive but worth it.
forward2me

Response:

Thank you for your kind comments. We are offering a premium, door to door, tracked service with fast transit times to provide our customers with the quality service they expect. Have a good weekend!<br/><br/>James

Unknown

It would have been excellent except that the service is very expensive, therefore I am hesitant to use it. I would prefer to have some options regarding the postal service used
forward2me

Response:

Thank you for your comments. We offer a premium, door to door, tracked service with very fast transit times. <br/>We can also consolidate packages for you over a period of time to make shipping more cost effective.<br/>We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.<br/>Have a good weekend!<br/><br/>James

Unknown

I am really very happy that you have provided your service to us. Your service is wonderful. Besides, the staff is very nice,very helpful and is always ready to help you. I use your service very much and never had any problem. If you meet some sort of problem you can rest your mind that you will have the full support of the staff.

Very good service.

Congratulations
forward2me

Response:

Thank you for your kind comments, we appreciate it. We look forward to receiving more parcels for you in the future!<br/><br/>James
Forward 2me is a very efficient agency. I use this service very much and I am so happy that I have met these nice people. I thank them from the bottom of my heart for all the patience they show to me. They are always happy to help you. Very good indeed.<br/>Congratulations.

Unknown

Perhaps a bit pricey...
forward2me

Response:

Thanks for your comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>If you have more than one parcel we are happy to consolidate packages which helps reduce your shipping costs.<br/><br/>James

Unknown

Does exactly what it says!
Never had a problem and charges are reasonable given the fast time for delivery
forward2me

Response:

Thank you for your feedback, it is very important to us. We look forward to receiving future parcels for you. Have a great weekend!<br/><br/>James

Unknown

OK
forward2me

Response:

Thank you for your feedback, have a good weekend!<br/><br/>James

Unknown

Good and needed service. One thing i would like to add is: sometimes certain sites not only require foreign adress but even a foreign card. If we can be assigned an account and then obviously charged it would be great.
forward2me

Response:

Thank you for providing us with your feedback. We can offer you our personal shopper service if you come across similar problems in the future. Please get in touch with us if you need anymore details.<br/><br/>James

Unknown

The service is fantastic especially if you want something in a hurry and Janet the girl I deal with is really lovely but I didn't rate it exellent as I have found a company that is cheaper.
forward2me

Response:

Thank you for taking the time to respond to us, we appreciate your feedback.<br/>We offer a premium, door to door, tracked service with very fast transit times. We can also consolidate packages for you over a period of time to make shipping more cost effective.<br/>We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.<br/><br/>James

Unknown

Very happy with the services, wouldn't change a thing!
forward2me

Response:

We are delighted that you are happy with our services. Thank you for taking the time to feed back to us.<br/><br/>James

Unknown

Supbert survive! orderd a jumper from Hackett took Hackett five days to send it to forward2me, received the item the following day! :) the price was a bit steep but it was worth it! Karlstad, Sweden
forward2me

Response:

Thanks for your kind comments! We look forward to receiving more parcels for yourself in the future! Have a good weekend!<br/><br/>James

Unknown

The service is good for expensive purchases with a big price difference between UK and DK. I have considered using the service several times for smaller purchases but found it to be too expensive.
forward2me

Response:

Thank you for your comments. If you purchase more than one item then we can consolidate all the items into one parcel for you, this is a lot cheaper than sending them all individually! Please get in touch if you require any more information.<br/><br/>James

Unknown

Excellent services.
forward2me

Response:

Thank you for your kind comment. Have a good weekend and we look forward to recieving more parcels for you in the future!<br/><br/>James

Unknown

the service was really good, the items were securely packed and arrived undamaged very quickly. but it was too expensive for me to use this service again or recommend it to others. the cost of the postage - 195 pounds - was more than the cost of the goods.The price i was charged was a lot more than the price i calculated using the Forward2me calculator, so i felt ripped off. I asked if they had a cheaper option as i am not in a hurry to receive the goods, and was told it was only for 2kgs or less. so i wont be using this service again as there seems to be no way of guaranteeing the delivery cost prior to having my items sent to forward2me.

Unknown

thank for your service .
forward2me

Response:

Thank you for your comments. We are pleased to hear you were happy with our service and we look forward to recieving more parcels for you in the future.<br/><br/>James

Unknown

So far everything has been done to my expectations
forward2me

Response:

Your views mean a lot to us - we appreciate you taking the time to give us your feedback. Thanks, have a good weekend!<br/><br/>James

Unknown

Support provided was excellent.
forward2me

Response:

Thanks you for your kind comments and for taking the time to feed back to us.<br/><br/>James

Unknown

fast and friendly
forward2me

Response:

Thank you for your kind comments - we appreciate your response as your views are very important to us. Have a good day!<br/><br/>James

Unknown

As advertised - prompt service, all went well. Thanks.
forward2me

Response:

We appreciate your feedback - thanks for your kind comments. We look forward to shipping more of your parcels in the future.<br/><br/>James

Unknown

First delivery was excellent. Door to door service amazing. My parcel arrived in Australia within 3 days from the UK. The sencond delivery was slighty less so as the local courier passed my parcel on to Australia Post, which in turn slowed the process and also meant I had to go and pick my parcel up from the local post office. The second delivery was alittle dissapointing for the charges paid.

Unknown

Everything happened as promised within a very quick timeframe
forward2me

Response:

Thanks for taking the time to give us your feedback - it's very important to us. We look forward to shipping more parcels for you in the future.<br/><br/>James

Unknown

With regards to the service rendered to me the 'Forward2me' always put the interest of the client first.
forward2me

Response:

Thank you for the positive feedback - we appreciate your views.<br/><br/>James

Unknown

It all worked very easily and I would use them again. Many thanks
forward2me

Response:

Thank you for responding and leaving your kind comments. We look forward to receiving parcels for you in the future.<br/><br/>James

Unknown

it works, but it's far too expensive - the estimate was not close to the real cost. I will not use the service again.
forward2me

Response:

Thanks for the feedback.<br/><br/>Regarding the estimate - please get in touch with us and provide more details so we can understand what happened. We have a policy of honouring all estimates even if it means we make a loss on it - we would rather do that than risk an unhappy customer so it's not clear how this has happened.

Unknown

Its services are very useful to me. No more postage problems.. I would buy the object anyway, and forwarded2me instantly. Well done for the good idea. Thanks

Regards Sandro Spiteri Cremona
forward2me

Response:

We're delighted to hear that our service has helped you, we look forward to forwarding more parcels to you in the future! Thanks for the feedback!<br/><br/>James

Unknown

It works fine but mailing expenses for parcel post to Austria are very high.
forward2me

Response:

Thanks for your comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>We can also offer you our consolidation service if you are receiving more than one parcel. If you require any more information please get in touch.<br/><br/>James

Unknown

Service was fast and efficient
forward2me

Response:

Thank you for your kind comments - they are important to us.<br/><br/>James

Unknown

Great service and fast shipping plus very good pricing - got my goods within just over a week shipped from the UK to Sweden - highly recommended : )




/ Torbjörn
forward2me

Response:

We're very happy to hear your positive feedback, we look forward to receiving more parcels for you! Have a good weekend.<br/><br/>James

Unknown

It's the best forwarding service that I ever use! Prompt reply, smooth communication and always try to strive the best for the customers. I've used their service for more than 10 times, each time I just need to rest assured that they will help me to make the best arrangement for my shipment, especially in consolidating all my parcels and have them be packed into nice and secure packages. Many thanks for their great services and hope that they will keep this up!
forward2me

Response:

Thank you for your kind comments. We look forward to forwarding more items to you in the near future!<br/><br/>James

Unknown

Your staff has gone an extra mile to meet with my requests. Really appreciate it.
forward2me

Response:

Thank you for your positive feedback and we look forward to helping you again in the future.<br/><br/>James

Unknown

Excellent service
forward2me

Response:

Thank you for your positive comment, we are delighted you were happy with our service.<br/><br/>James

Unknown

Thank you.
forward2me

Response:

Thank you for taking the time to respond - we appreciate your feedback.<br/><br/>James

Unknown

Fast, friendly and easy! Will use your services on a regular basi. Many thanks from Norway :)
forward2me

Response:

Thank you for your positive comments - we really appreciate them. We look forward to shipping more items to you in the future.<br/><br/>James

Unknown

Excellent communication and lightning fast shipment!
forward2me

Response:

Thanks for taking the time to leave your kind comments. Have a good weekend!<br/><br/>James

Unknown

Very fast shipping, Thankyou
forward2me

Response:

Thanks for using our service and for your kind comments. Have a good weekend!<br/><br/>James

Unknown

The staff are very prompt in sending your packages as well as responding to any questions that you may have. I found that the cost of getting the packages shipped was a little pricey but I will definitely use again if needed
forward2me

Response:

We do offer a a premium, door to door, tracked service. We can consolidate your packages if you are expecting more than one which helps with your shipping costs. Thanks for taking the time to respond and we look forward to sending more parcels to you in the future.<br/><br/>James

Unknown

Service was very good. Consolidation of packages is the service I like the most.
Shipping rates was a bit high, should have more options to choose from (eg. Express, standard, ground etc)

Unknown

Fast delivery.
forward2me

Response:

Thanks for your positive feedback! Have a good weekend.<br/><br/>James

Unknown

fast service, but a bit pricey shipping
forward2me

Response:

Thanks for your comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>We can also consolidate packages for you which helps reduce your shipping costs.<br/><br/>James

Unknown

really very useful services, and the staff very helpful
forward2me

Response:

Thanks for taking the time to leave your kind comments.<br/><br/>James

Unknown

THANK YOU SO MUCH. FORWARD2ME IS GREAT. I AM REALLY HAPPY TO DO BUSINESS WITH YOU.
PERFECT SERVICE.
forward2me

Response:

Many thanks for your feedback - it is very important to us. We look forward to shipping more parcels to you in the future!<br/><br/>James

Unknown

quick service
forward2me

Response:

Thanks for your kind comments. Have a good weekend!<br/><br/>James

Unknown

Great service. Very fast.
forward2me

Response:

Thanks for your kind comments. We look forward to shipping more parcels to you in the future!<br/><br/>James

Unknown

The process worked much better than I thought it would. Once "Forward2me" had my items, it was only a matter of days before they were flown across the pond and showed up at my door! The DHL delivery was very efficient and fast. One of my 2 items was separated in the delivery process, but DHL promptly delivered it the next day. I am looking forward to using this process again.I think it helped "Forward2me" that I gave them a list (containing the contents, size, and weight) of the items to be delivered to me. I would recommend you do the same also.
forward2me

Response:

Thank you for your feedback. We're delighted to hear you were happy with the service we provided and we look forward to helping you again in the near future.<br/><br/>James

Unknown

Service is superb and super super fast! The only thing that would be great is to be able to have parcels 'wait' so that you could combine different shipments together and ship when you want to. Otherwise a fab service! Thanks!
forward2me

Response:

Thank you for your feedback. We can now offer a consolidation service. We can hold numerous parcels for you and then ship them in one shipment to save on shipping costs. If you would like any more information please get in touch. Have a good weekend.<br/><br/>James

Unknown

Delivery Time is excellent, and the website is very easy to use. Maybe costs can be reviewed.
forward2me

Response:

Thanks for your feedback, we really appreciate it. We provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>Also, if you have more than one parcel we are happy to consolidate packages which helps reduce your shipping costs.<br/><br/>James
forward2me

Response:

Thanks for your feedback - it is very important to us. Have a great weekend.<br/><br/>James

Unknown

Excellent service with great customer care
forward2me

Response:

Thanks for taking the time to respond and for your positive feedback.<br/><br/>James

Unknown

Service was excellent, fast response time when mistake was made and easily rectified. Postage is quite expensive but item arrived quickly.
forward2me

Response:

We really appreciate your feedback - thanks. We provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>Also, if you have more than one parcel we are happy to consolidate packages which helps reduce your shipping costs.<br/><br/>James

Unknown

It was very professional! I bit expensive, but I was happy with forward2me!!
forward2me

Response:

Thanks for your kind comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service or if you have more than one parcel we are happy to consolidate packages which will reduce your shipping costs.<br/><br/>James

Unknown

I have been impressed with Forward2me's service my products are despatched promptly & well packaged. I recently had a query regarding a charge & Michelle addressed & rectified the issue very quickly. Would recommend them highly.
The only extra thing I would like to see would be the ability to combine multiple purchases into one shipment.
forward2me

Response:

Thanks for your kind comments! We can now offer a consolidation service so that you can combine multiple purchases into one shipment to save on shipping costs. If you would like any more information please get in touch.<br/><br/>James

Unknown

unbelievable ! the delivery from UK to Greece took only 2 days.thanks a lot
forward2me.i wish you success at all times.
forward2me

Response:

We're delighted you were happy with our service, we look forward to shipping more parcels for you in the future. Thanks for the feedback.<br/><br/>James