Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Jimmy Flanagan
02 February 2016
DHL Express Worldwide
Greg Chrystal
02 February 2016
DHL Express Worldwide
Hi Greg,<br/>That's great to hear - thank you for letting us know.<br/>If you need any help at any stage just get in touch with our customer services team who will be more than happy to help.<br/>Kind Regards,<br/>Janet.
GC
Will use again for any UK company that does not ship to Australia. Great service and communication made the whole process very easy.
Martin Kauert
02 February 2016
DHL Economy Select
Hi Martin,<br/>Thank you for letting us know, we appreciate it.<br/>We look forward to taking care of more purchases for you soon.<br/>Have a great week.<br/>Kind Regards,<br/>Janet.
MK
Very fast and comfortable Service
Benjamin Smith
02 February 2016
Untracked Budget
Hi Benjamin,<br/>Thank you for taking the time to respond to us.<br/>We're really pleased that everything was perfect for you and we look forward to taking care of your parcels again in the near future.<br/>In the mean time have a great day.<br/>Kind Regards,<br/>Janet
BS
Cheapest shipping went perfect from UK to Norway
Ljiljana Perica
02 February 2016
DHL Economy Select
Hi,<br/><br/>That's really great to hear - thank you for letting us know.<br/><br/>Kind Regards,<br/>Janet.
LP
I would warmly recommend forward2me services to others.
I've used them for forwarding rug from UK to my home, and I must admit I was a bit afraid how it will work (it was a first time I was using forwarding services), but I must admit that I was impressed with a speed and excellence of forward2me service.
I've used them for forwarding rug from UK to my home, and I must admit I was a bit afraid how it will work (it was a first time I was using forwarding services), but I must admit that I was impressed with a speed and excellence of forward2me service.
Albert Dembélé
02 February 2016
DHL Express Worldwide
Hi Albert,<br/>Thanks for letting us know - that's great to hear.<br/>We look forward to providing this excellent service once again for you soon.<br/>Have a great day!<br/>Kind Regards,<br/>Janet.
AD
Excellent service.
Rob Dijkhoff
02 February 2016
DHL Domestic Express
Hi,<br/>Many thanks for taking the time to feedback to us.<br/>It's great to hear that we've looked after you well as a newcomer to the company.<br/>We aim to maintain this for as long as you would like us to...<br/>Thanks for coming on board.<br/><br/>Kind Regards,<br/>Janet.
RD
Only my first time using forward2me, but the service has been excellent so far.
jennifer delaney
01 February 2016
DHL Express Worldwide
Hi Jennifer,<br/><br/>Thanks for taking the time to feedback - we appreciate it.<br/>Glad you enjoyed our service and we look forward to taking care of your parcels again very soon.<br/><br/>Kind Regards,<br/>Janet.
JD
I ordered shoes from England that I couldn't get shipped to the US. I was a bit nervous about how it would work, but it was so fast and great. The shipping is expensive, but if there is something you MUST have, it is worth it. Great service-will use again.
Chris Hutchison
01 February 2016
UPS Express Saver
Hi Chris,<br/><br/>Thanks for letting us know. That's just what we want to hear.<br/>It would be great if you could recommend us to your friends :-)<br/>Have a great day.<br/><br/>Kind Regards,<br/>Janet.
CH
Efficient, easy to use...opens up a whole new world to those interested purchasing items from the UK.
Natalia Fernandez
01 February 2016
DPD Classic
NF
Rápido y bien empaquetado.
Hi,<br/><br/>''Fast & Well Packaged'' - That's great to hear. Thank you for letting us know.<br/><br/>Kind Regards,<br/>Janet.
MICHAEL PERRY
01 February 2016
DHL Express Worldwide
Hi,<br/><br/>That's really great to hear - thank you for letting us know!<br/>Enjoy your radio...<br/>Hope we can help again soon.<br/><br/>Kind Regards,<br/>Janet.
MP
Forward2Me is a great service.
I wanted a radio from England but the manufacturer would not ship to the USA. It was the last one of its kind available for sale in the world. I found forward2me through a Google search and rolled the dice.
Signing up took two minutes and cost nothing; the shipper accepted my "inside the UK address" without a second thought. Forward2Me notified me when my package arrived; paying for it to be transshipped took one minute. Then the miracle: they sent my radio from their hangar (in Preston) all the way to my door in Los Angeles, California in two days. Perfectly repackaged, no problems on either end, a dozen updates on the DHL shipping site (for my obsessive side!)
The radio sounds great and looks great and I used it all weekend. Thanks Forward2Me!
I wanted a radio from England but the manufacturer would not ship to the USA. It was the last one of its kind available for sale in the world. I found forward2me through a Google search and rolled the dice.
Signing up took two minutes and cost nothing; the shipper accepted my "inside the UK address" without a second thought. Forward2Me notified me when my package arrived; paying for it to be transshipped took one minute. Then the miracle: they sent my radio from their hangar (in Preston) all the way to my door in Los Angeles, California in two days. Perfectly repackaged, no problems on either end, a dozen updates on the DHL shipping site (for my obsessive side!)
The radio sounds great and looks great and I used it all weekend. Thanks Forward2Me!
Juliane Horn
01 February 2016
DPD Classic
Hi,<br/>I have translated your feedback for others to see - hope that is ok..<br/><br/>''I have already commissioned other companies , but I am with forward2me happiest . Fair prices , fast processing and super nice service : ) ♡''<br/><br/>Great to hear that you enjoyed our service and that we proved to be better than the others :-)<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Janet.
JH
Ich habe schon andere Unternehmen beauftragt, bin aber mit forward2me am glücklichsten. Faire Preise, schnelle Bearbeitung und super netter Service :)♡
Aurelie Bienfait
01 February 2016
DHL Economy Select
Hi,<br/><br/>We appreciate you taking the time to let us know that you are pleased with our service.<br/>Thank you for your kind comments & we look forward to helping you again soon.<br/><br/>Kind Regards,<br/>Janet.
AB
I ordered a stroller that could not be delivered in France, I received an email from forward2me minutes after they received it. After I paid the shipping, it only took them half an hour to send me a tracking number. Great service, really fast.
Diana Marinescu
01 February 2016
DPD Classic
DM
Thanks for the quick processing and shipping! Greatly recommend!
Hi,<br/>Thanks for your feedback - our team will appreciate your comments.<br/>We look forward to looking after more parcels for you in the future.<br/>Kind Regards,<br/>Janet.
Dean KROEPFL
01 February 2016
Untracked Budget
Hi Dean,<br/>That's great to hear, thank you for letting us know.<br/>Kind Regards,<br/>Janet.
DK
...
George Galea
31 January 2016
forward2me basic
Hi George,<br/>Happy to help and pleased that you're happy with our service.<br/>We do provide a budget untracked service for those smaller, low value items if you're not using the combine & repack service.<br/>Combine & repack more often than not gives you the best value.<br/>Hope this helps & in the meantime have a great day!<br/>Kind Regards,<br/>Janet.
GG
No complains whatsoever, friendly and professional service.
I simply wished that they where cheaper so I could have use more often cause rates are on the high side. thank you
I simply wished that they where cheaper so I could have use more often cause rates are on the high side. thank you
THEO SOTIRIADIS
31 January 2016
DHL Express Worldwide
Hi,<br/><br/>Thank you for your kind comments.<br/>The feelings mutual - happy to help.<br/>Kinds Regards,<br/>Janet.
TS
Excellent service. Very efficient and fast delivery. Always a pleasure to do business with. Highly recommended.
Vermaas
29 January 2016
DPD Classic
V
Snel doorgestuurd, netjes anoniem verpakt in zwart plastic en goedkoop ten opzichte van de concurrent.
Sabri Al-Asmar
29 January 2016
DHL Express Worldwide
SA
Very good service everything goe`s well thank you.
HIGH RECOMMEND !!
HIGH RECOMMEND !!
Tom Pike
29 January 2016
DHL Economy Select
TP
First time user. Uset to purchase a screen from Amazon that hey would not sell outside EU and have it shiped to where I live in Norway. All went very smooth.
Marina Pavlou
29 January 2016
DHL Express Worldwide
MP
What a brilliant service Forward2me provide and done so amazingly well! The only negative I can think of is , It could be a little cheaper!
Robert
28 January 2016
DPD Classic
Many thanks for your feedback. I am aware of your case and I'm sorry that one of the jars has been broken in transit on the second shipment. During the first shipment the box was severely damaged by the courier which is why it arrived back to us with everything broken. We did replace and ship to you again at our own cost but it's a shame to hear that one item has again been damaged. I take on board your comments regarding the packaging and will review the methods used with the parcel processors to see if we can make improvements.<br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
R
...some of the items were damaged and even the items they re-sent to replace them were partly damaged all due to poor packaging. Fragile items need to be packed in bubble wrap at the very least, just some paper wrapped around them is not sufficient at all.
Francesco Monti
28 January 2016
DHL Economy Select
FM
Easy to use, cost effective, speedy service
Arthur Nägele
28 January 2016
DHL Express Worldwide
AN
amazing service, it took only 18 hours from my forward2me inbox to my home!
Lucinda Thorley
28 January 2016
DHL Express Worldwide
Many thanks for your feedback. We do offer a basic untracked service for which the UK leg utilises Royal Mail but there are limitations to the size and weight of the package and also the value of the goods for this service to be available. With your shipment the value of the goods exceeded the limit which is why the service was not available to you. We believe we offer the best value we can for the service we provide and I do hope you will reconsider using our service again in the future. You can always contact us at info@forward2me.com if you wish to make any enquiries on shipping prices and the available courier options.<br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
LT
I regularly use parcel forwarding series, usually out of continental Europe or the USA, but this was my first trial of a UK based service. I was disappointed that I was not offered a Royal Mail alternative for my item. It cost 30 lb to get a skirt packaged in a plastic envelope to me. Yes the courier options are fast, getting my package to me in a few days, but I'd have been happy to wait a month for my package at a more reasonable price. The service communicated well, with an email being sent to me within 24 hours of the notification from the store that my package had arrived. The website was easy to use. Unfortunately was also no breakdown of the services cut out of the charge I paid which leaves me a bit mystified how much they are charging on top of the couriers fee.
I will be using another serivce next time.
I will be using another serivce next time.
Chris Stammel
28 January 2016
DHL Express Worldwide
CS
Absolute perfection. They make shopping overseas a breeze.
Hennadiy Brych
28 January 2016
DHL Express Worldwide
HB
Awesome!
Aron Guðmundsson
28 January 2016
Untracked Budget
AG
Everything was perfect. Great service.
Lara Liddell
28 January 2016
DHL Express Worldwide
LL
Great service however I had emailed and asked for hangers to be removed and this part was not done
IAN PARNELL
27 January 2016
DHL Express Worldwide
IP
Naturally I was a little nervous using this service for the first time to deliver a package from the UK to France. The experience was first class. The system works very well. The web interface is very simple. I'm a convert! Thank you.
Alan DiFiore
27 January 2016
UPS Express Saver
AD
Fast response and exactly what I ordered. Definitely will use their service again.
SOPHIE DUFOUR
27 January 2016
DHL Express Worldwide
SD
Forwad2me offers a shipping service of the highest quality. I have been using its services over the last four years with great satisfaction. I recommend it without hesitation to whoever lives outside the UK but wishes to shop in the country. Sophie Dufour
Sara Murphy
27 January 2016
DHL Economy Select
SM
Service was excellent. Delivery was prompt. Repacking and combining was done very efficiently and carefully and all service was very helpful and friendly. I would like to particularly thank Nigel for his patience and professionalism and 'above and beyond' service.
Stefanos Mystakidis
26 January 2016
DHL Express Worldwide
SM
Very fast shipping. The package was shipped on Saturday afternoon and I received it on Monday noon. I used the services in the past and I would definitely use them again in future. However, the shipping costs from the UK to Switzerland were at around 30GBP. Maybe some cheaper shipping options could be offered for small and light (e.g. 0.5Kg) packages.
Isabelle DELAHAYE
26 January 2016
DHL Economy Select
ID
efficace
Mustafa Talayhan
26 January 2016
Untracked Budget
MT
I made a trial order in order to see how the items delivered. I chose the cheapest mail method even without tracking. I have received the item in less than 10 days. (London-UK to Ankara-Turkey) for me this is perfect. Many thanks to Forward2me.
Craig Holliday
26 January 2016
DHL Express Worldwide
CH
Great communication, clear, easy to use, easy to understand.
Tiffany
25 January 2016
DHL Express Worldwide
T
I was very impressed at how quickly my shipment was sent out! I was a bit nervous at first about use a forwarding service, but I will definitely be using this service again now that I know how easy it was. Thank-you forward2me!
Islam CHOUCHANE
25 January 2016
DHL Express Worldwide
IC
I'm in Algeria, and I have used the service and it was perfect. I'm so happy with it. Thank you
Luca Menci
25 January 2016
DHL Express Worldwide
LM
Tutto al meglio. Servizio eccellente.
Ozgun Sayiner
25 January 2016
Untracked Budget
OS
Fast delivery, smooth transaction. I recommend.
Gordon Radford
25 January 2016
DHL Express Worldwide
GR
Forward2Me provides excellent service.
Nicholas Simmons
25 January 2016
DHL Express Worldwide
NS
excellent service which is very quick and gives options for courier servcies
Debra Knych
25 January 2016
DHL Express Worldwide
DK
..
katrin veidenbaum
24 January 2016
DHL Economy Select
Many thanks for your feedback. I'm sorry to hear that you've not been satisfied with the service. I've looked into your shipment and see it was delivered within the quoted 5 working days for that courier, if there was additional problems with the shipment please let me know so I can investigate further. I'd also be interested to know what you didn't like about the website, as we are always looking for ways in which we can improve the interface for the customer. <br/>If you can please contact me at info@forward2me.com I'd be very interested to hear from you to understand more the problems you have experienced. <br/><br/>Kind regards,<br/>Nigel Kelsall<br/>Operations Manager
KV
Not happy with the webpage, the communication nor the delivery recommended.
Stefanie Nisen
24 January 2016
DPD Classic
SN
Uitstekend
John van de Rhee
23 January 2016
Untracked Budget
JVD
simple, easy to use, great way to get stuff from EU/UK.
Lorena Karla Rudež
23 January 2016
DHL Express Worldwide
LKR
The service was really great, but really really expensive, which may be the reasone why I am not so sure about ordering something through this service again
Agnes Chong
23 January 2016
DHL Express Worldwide
AC
forward2me bought a watch on my behalf. Because their website is easy to use, it was very easy to place the order. Prior to making the order, I had made an email inquiry and the response from customer services was prompt and helpful.
Also, the shipping options given are good - reliable companies and competitive prices.
I would use this service again.
Also, the shipping options given are good - reliable companies and competitive prices.
I would use this service again.
Gadescu Horatiu Nicolae
23 January 2016
DHL Express Worldwide
GHN
Dispatch was made shortly after payment. Impeccable service.
Awesome rates. Will definitely use again ?