Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

N/a
forward2me

Response:

Thanks for the positive feedback. Have a good weekend.<br/><br/>James

Mens Shoes

Excellent business idea! Perfect English services ....
forward2me

Response:

Many thanks for your kind comments! We look forward to shipping more parcels to you in the future!<br/><br/>James

Unknown

Service was exactly as described and virtually seamless. The thought that you have put into your service has been well worth it! As an individual in the transportation and warehousing industry, I am VERY HARD to satisfy. Forward2me will be my choice in forwarding services in the future for all shipments coming from the UK.
forward2me

Response:

Thanks for taking the time to leave your feedback. We are delighted you are satisfied with our service and we look forward to shipping more parcels to you in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Your prices are a bit on the high side compared to your competitors!
forward2me

Response:

Many thanks for taking the time to respond. <br/>We offer a tracked, premium door to door service, with standard insurance as our main service. We also re-pack your parcels to reduce your shipping costs where required and add extra packing to ensure your package reaches you in the best condition. <br/>If you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We can also consolidate parcels for you which will help to reduce your shipping costs.<br/><br/>James

Unknown

It is a good service but the costs for p&p are a bit high. It cost more for the post than for the item I bought. I was not aware of this..I will not be using this service anymore.
forward2me

Response:

Thanks for taking the time to leave your feedback - it is very important to us. <br/>We're offering a premium door to door tracked service to maintain the standards that our customers expect. <br/>If you have a few purchases to make we can consolidate your items and ship them altogether which will reduce your shipping costs. Also, if you would like us to look into different shipping options for you then we will be happy to do so. We hope to help you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Very good I am very satisfied. Excellent service.
forward2me

Response:

Thanks for your feedback - it is very important to us. Have a good day!<br/><br/>James

Make up products

So far, customer service has been excellent.
I will definitely continue using you
forward2me

Response:

Many thanks for your kind comments. We look forward to shipping more parcels to you in the near future!<br/><br/>James

Unknown

The service is good, I am satisfaced, I think that can be moré complet, p.e.
Posibility of colect the ítem in seller address.
Aldo I think that the price of delivery is too much expensive.

Regards
forward2me

Response:

Many thanks for taking the time to leave your feedback. We use DHL premium door to door tracked service as default but if you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We look forward to shipping more parcels for you. <br/>Kind Regards,<br/><br/>James

Unknown

In my firsit service experiance i faced unexplaned delay from DHL as the shipment went through China!!!!!!!!!!!!!!!! i do not know whay?

Unknown

Company aiming at finding solutions not problems. A rare treat nowadays...
forward2me

Response:

Thanks very much for your kind comments. We look forward to shipping more parcels to you in the future.<br/>Kind Regards,<br/><br/>James

Handbag

Friendly, efficient, reliable and no fuss/
forward2me

Response:

Many thanks for your feedback - it is very important to us!<br/><br/>James

Unknown

i think the service was excellent and very prompt, however i doubt il use it again ax i found it a bit over prices!
i think its a very good concept and useful especially for Malta howver its a bit over priced, i rate the service as excellent thou!
forward2me

Response:

Thanks for your feedback. We do offer a consolidation service if you are purchasing a few items, this will help reduce shipping costs for you. <br/><br/>We can also look into different shipping options for you if you get in touch.<br/><br/>Many Thanks,<br/><br/>James

Unknown

Everything ok :)
forward2me

Response:

Thanks for taking the time to leave your feedback. We're glad you satisfied with our service.<br/><br/>James

Unknown

Service excellent but very expensive, in fact too expensive!
forward2me

Response:

Thanks for your feedback - we appreciate your views. Please get in touch if you would like us to look at other shipping options for you.<br/>Thanks,<br/><br/>James

Unknown

I wish there were more shipping options, economy, as well as courier for international shipments.
forward2me

Response:

Thanks for taking the time to leave your feedback. Please do not hesitate to get in touch if you would like us to look at different shipping options for you.<br/><br/>James

Boys shirt

Fab service and communication, a bit expensive for single items but I'm aware that you are looking into the minimum weight postage issue.
forward2me

Response:

Thanks for your feedback - it is very important to us. We look forward to shipping more parcels to you in the future.<br/><br/>James

Unknown

It was so quick and informed me of the delivery very promptly, and inquired of my preferences! Definitely will use forward2me again and recommend it to friends!
forward2me

Response:

Thank you for taking the time to leave your positive comments. We look forward to shipping more parcels to you in the future!<br/><br/>James

Unknown

They were very fast. It was great being able to track my package. Constant notification. However not so keen on them opening and inspecting my package.
forward2me

Response:

Many thanks for your feedback - we really appreciate it.<br/><br/>James

Unknown

I think you should offer the cheapest method for sending items on unless the customer requests otherwise.
forward2me

Response:

Thanks for taking the time to leave your feedback - it is very important to us. <br/>We're offering a premium door to door tracked service to maintain the standards that our customers expect. <br/>We look forward to shipping more parcels for you in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Item arrived quickly and packaged well. I was very happy with the service. The only downside being that I didn't receive a reply to my mail enquiring as to whether they sign on delivery for our items when they are delivered to their office (they do). Great service though, and would use forward2me again.
forward2me

Response:

Thank you for taking the time to leave your feedback - it's really important to us.<br/>We're really sorry that we missed your e-mail but just to confirm we will sign for any of your packages that arrive at your address and ensure they are secured in your account on arrival.<br/>Thanks again.<br/>Kind Regards,<br/><br/>James

Furniture of other mareials

Price was close to the one they promissed beforehand. Goods were delivered on time and in perfect condition.
forward2me

Response:

Great to hear that you are happy with our services - thanks you for taking the time to leave feedback, its important to us.<br/>Kind Regards,<br/><br/>James

Brass Clock

Recently I did need your service in packing and sending me clocks to my Malta Address and the service was fast and packed in a very professional way. Thanks.
forward2me

Response:

Thank you for your comments - your feedback is important to us.<br/>Kind Regards,<br/><br/>Janet.

Fishing Rod

the services was fast, and all items were recived in very good condtion. very well packed. thanks for the service hope to use it again in the future.
forward2me

Response:

Many thanks for your kind comments, your feedback is important to us.<br/>We look forward to processing future packages for you.<br/>Kind Regards,<br/><br/>Janet.

Unknown

easy to use

definitely would use again
forward2me

Response:

Thanks - we look forward to receiving more parcels for you.<br/>Kind Regards,<br/><br/>Janet.

Coaxial cable and other coaxial electric conductors

Awesome service, would love cheaper p&p rate.
forward2me

Response:

Thanks! Contact us through the website and we're more than happy to look at other options for you.<br/>Kind Regards,<br/><br/>Janet.

Ladies Dress

Excellent service every time in comunication, delivery, shopping,...everything!
forward2me

Response:

Many thanks for your kind comments - your feedback is important to us.<br/>Kind Regards,<br/><br/>Janet.

Women's or girls' skirts and divided skirts of synthetic fibres (excl. knitted or crocheted and petticoats) Made-up clothing accessories

I have my goods delivered as requested. I am happy with the service!
forward2me

Response:

Many thanks for taking the time to leave your feedback.<br/>We look forward to shipping future parcels for you.<br/>Kind Regards,<br/><br/>Janet.

Input or output units for automatic data-processing machines

I am quite an old customer and have shipped many an item through your service
Whilst I am sure that the Web based system that you have now created obviously works efficiently from your end, it feels a bit like you've lost that "personal touch"
For example, it would appear that the only shipping service that you offer now is Courier service.
Sometimes I just buy something small like a wireless mouse and a small Royal Mail package [& price} would suit me better
Steve Cachia
forward2me

Response:

Thank you for your comments - your feedback is important to us.<br/>The web based functionality which is developing over time is aimed at making things more efficient and easier for you our customers.<br/>We still offer the personal service through e-mail and are more than happy to accommodate any special requests for shipments/service etc.<br/>Please contact us through the website for your next shipment and we'll ensure that a note is applied to your account.<br/>Hope this all helps and we hope you will continue to use our services.<br/>Kind Regards,<br/><br/>Janet.
It appears that the personal e-mail service is still available and I must say that this has always been superb !!<br/>I thoroughly recommend this service. I am a frequent user and if you have the fortune of dealing with Mr Janet Grundy then all the more rest assured that you will get an efficient and personalised service.
forward2me

Response:

Thank you :0)<br/><br/>Janet.

Inflatable mattresses and cushions and other inflatable articles

Fast and clearly communications. Very kind employees. Fast shipping. Shipping rates should be cheaper (or you can add Royal Air Mail International Signed for service) but I'm a very satisfied forward2me customer. Last month your employees solved successfully a problem about a shipping (from seller to forward2me storage). In the future do you think you add concierge service to buy directly from strores (like Tesco Extra Stores)?
forward2me

Response:

Thank you for your kind comments.<br/>We do provide the personal shopper service through e-mail at the moment but will be going live with this service on the website in the next month.<br/>Please contact us through the 'contact us' tab on the website<br/>and we'll be able to process this for you.<br/>Kind Regards,<br/><br/>Janet.

Unknown

The consignment arrived in Cyprus quickly and appears to be undamaged. I have not yet had the opportunity to connect the water heater to confirm that it is in working order, but all indications are that it is in good oredr.
forward2me

Response:

Great to hear that you've received your package and are happy with our services.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>Janet.

Unknown

Please use this I would like to express my heartfelt gratitude and appreciation for the outstanding service you have provided me in these past weeks, and especially for helping me make father’s day such a special one. You have exceeded all my expectations for efficiency, customer care and courtesy. Really keep it up!!! It is great to find a company that cares, and does the right thing. I promise you that you will have my business for a long time to come.
forward2me

Response:

Many thanks for your kind comments - we will pass these on to our dedicated team.<br/>We're really pleased that your father was pleased with his gift and we look forward to assisting you in the future.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>Janet.

Reception apparatus for television

Good - no faults at all!
forward2me

Response:

Thanks for taking the time to leave your kind comments.<br/><br/>We look forward to shipping future parcels to you.<br/><br/>Enjoy your weekend.<br/><br/>Michelle.

Electric deep fat fryers

No problems. Vey efficient service. Your Site was picked over others within the UK due to the use of a security certificate. This gave an increased level of confidence that your Site was legitimate.

Thanks,

Paul.
forward2me

Response:

Many thanks for your comments and we are glad to hear that you are happy with our service.<br/><br/>We look forward to receiving and shipping future parcels for you.<br/><br/>Enjoy your weekend.<br/><br/>Michelle.

Sports footwear

Easy-to-use service, very fast shipping. :-)
forward2me

Response:

We're pleased to hear that you are happy with our service and thank you for taking the time to let us know.<br/><br/>Michelle.

Plates

Our cooperation is excellent
I wish to remain like this
Everybody does the best for the client
Thank you
forward2me

Response:

Many thanks for taking the time to leave your kind comments, we really appreciate it.<br/><br/>Michelle.

Hand-operated mechanical devices

excellent service
forward2me

Response:

Many thanks for your positive feedback. We look forward to shipping future parcels to you.<br/><br/>Michelle.

Footwear with uppers of leather or composition leather (excl. with outer soles of rubber

Everything OK and really quick.
forward2me

Response:

Thanks for your kind comments - we really appreciate you taking the time to let us know what you think.<br/><br/>Michelle.

Ceramic tableware

Perfect! Fast and easy!
forward2me

Response:

Many thanks for taking the time to leave your feedback - we really appreciate our customers comments.<br/><br/>Michelle.

Men's or boys' jackets and blazers of synthetic fibres (excl. knitted or crocheted

Amazing legitimate service, prompt turnaround and responses to emails. Overcomes annoying hurdles in shipping from UK to Australia in online stores. And also saved me a packet of cash.
forward2me

Response:

Many thanks for your feedback - we are really pleased that you are happy with our services.<br/>We look forward to shipping future parcels for you.<br/><br/>Michelle.

Magnetic tapes and magnetic discs

Seriously impressed with the speed of service, and how easy it was to use. Love the option to use courier with tracking - worked well.
forward2me

Response:

Thanks for taking the time to leave your feedback - it's very important to us. We look forward to shipping more parcels to you in the future.<br/><br/>Michelle.

Parts and accessories for bicycles

swift and correct delivery ! Thx
forward2me

Response:

Many thanks for your feedback. We look forward to shipping future parcels for you.<br/>Have a good weekend.<br/><br/>Michelle.

Sunglasses with lenses of plastics

Easy to join. Great service. Very quick shipping item to me once it arrived at forward2me.
Would definetely recommend.
forward2me

Response:

Thanks for your kind comments - we really appreciate your feedback.<br/>Have a good weekend!<br/><br/>Michelle.

Games without screen

Got an invoice saying the shipment arrived, payed for the shipment, shipment was here the next day! Awesome service, great people. Would recommend it to everyone!

Cheers people!

Keep up the great work!
forward2me

Response:

Many thanks for your feedback - we appreciate you taking the time to tell us how you feel.<br/>Kind Regards,<br/><br/>Michelle.

Musical instruments

Prompt communication , and very customer friendly !
Perhaps , if the option exsisted of not only using courier services , the cost would be a little bit on the cheaper side .
Otherwise am fully satisfied with the service !
forward2me

Response:

Many thanks for your comments - we really appreciate it. For future shipments, if you contact us we can look at other options, for you.<br/>Kind regards<br/><br/>Michelle.

Unknown

Super service, Nothinng to complaine about, i have already recomended them to others
forward2me

Response:

Many thanks for your recommendations - we really appreciate it.<br/>Glad you're pleased about the service we provide.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>Michelle.

Interchangeable tools for pressing

Excellent service; prompt help and delivery!
forward2me

Response:

Thanks for taking the time to let us know that you are happy with our services - we're really pleased.<br/>Kind Regards,<br/><br/>Michelle.

Chemical products and preparations of the chemical or allied industries

Very efficient and superb! Package and postage excellent for break-proof. I am very satisfied.

Michael Zammit
forward2me

Response:

Many thanks for your comments and for taking the time to let us know.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>Michelle.

Metal furniture (excl. for offices

great service, and allways excellent customer service, It really great to have such a service as this.

CH
forward2me

Response:

Thanks for your kind - we really appreciate your feedback. Have a good weekend!<br/><br/>James

Parts of games

Quick service. Forward2me told me on Friday that they have my package, I paid it right away and they sent it almost right away after I paid. I received the package on the next monday, basically within 1 working day.
forward2me

Response:

Many thanks for your feedback. We're delighted you were satisfied with our service and we look forward to shipping more parcels to you in the future. Have a good weekend.<br/><br/>James

Parts of reaction engines

Worked really good, 2 bad I couldn't find witch county you are located in so I had to google it my self but other than that, very satisfied.
forward2me

Response:

Thanks for your feedback and glad to hear that your very satisfied with our services. <br/>Our county would be Lancashire but please feel free to contact customer services for assistance, here at forward2me, at any time.<br/>Have a great weekend<br/><br/>Michelle.