Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Ok service
forward2me

Response:

Thank you for your feedback - have a great weekend.

Unknown

Great company. Highest integrity. I had no problems and was very satisfied.
forward2me

Response:

Many thanks for your feedback. Don't forget to 'like' our picture on Face book to have the chance of winning a kindle in our May Madness Promotion.<br/><br/>Janet.

Unknown

Worked fine. I was a little apprehensive at first. Item was shipped promptly.
forward2me

Response:

We're really pleased that your happy with our services and have gained<br/>some confidence in us through giving us a try. Look forward to shipping more packages for you.<br/><br/>Michelle

Unknown

the price of the posting to Cyprus.
forward2me

Response:

Many thanks for taking the time to respond. <br/>We offer a tracked, premium door to door service, with standard insurance as our main service. We also re-pack your parcels to reduce your shipping costs where required and add extra packing to ensure your package reaches you in the best condition.<br/>If you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We can also consolidate parcels for you which will help with shipping costs.<br/><br/>Michelle

Unknown

Great service. Looking to use them in the future.
forward2me

Response:

Many thanks for taking the time to respond.<br/>We look forward to receiving more packages for you.<br/>Kind Regards,<br/><br/>Michelle

Unknown

I'm very happy I found this site! It allows me to buy a lot of things that can't be shipped to my country and the shipping methods offered are always the best possible! I can see myself buying tons of things in the near future using their services...
forward2me

Response:

Thank you for your feedback.<br/>Please let us know if we can be of any assistance at any stage.<br/>Kind Regards,<br/><br/>Michelle

Unknown

Good service, I'm happy with it.
forward2me

Response:

Thanks for your feedback, have a great weekend.<br/><br/>Michelle

Unknown

Very fast service and it came direct to me without any problems. The service is a bit expensive, but if there's no other way to get the items, then you certainly get what you pay for!
forward2me

Response:

Many thanks for your comments.<br/>If it helps, we can consolidate your parcels, that always helps with your shipping costs.<br/><br/>Michelle

Unknown

Happy with the service but your service is over priced! As such, I has started using another UK forwarding service.
forward2me

Response:

Thanks for the feedback. We do provide a premium service that is tracked, contains basic insurance and has short delivery times. If you have found a company that is providing an equivalent level of service - i.e. they're not just throwing the package in the post in the same condition as they receive it (we repackage items appropriately and complete the export paperwork comprehensively) then we would be happy to price match - please just get in touch.<br/><br/>In situations where the best possible price is needed but for the same level of service we recommend consolidating a few items into the same shipment and sending them together - this always works out cheaper.

Unknown

Very quick, thanks. I'm happy :-)
forward2me

Response:

Thanks for your feedback - have a great weekend.<br/>Kind Regards,<br/><br/>Michelle

Unknown

I am extremely pleased with the service I have received from forward2me. They have always been extremely friendly and helpful in all correspondance and I have always received my parcels very swiftly indicating a quick turnaround time at their depot. Many thanks.
forward2me

Response:

We're really pleased that your happy with our services - we'll pass your kind comments onto the team.<br/>Kind Regards,<br/><br/>Michelle

Unknown

Thumbs Up. Many thanks. Would recommend to friends.
forward2me

Response:

Thank you - much appreciated.<br/>Don't forget to like our photo on Facebook to have the chance of winning a kindle through the month of May.<br/>Kind Regards,<br/><br/>Michelle

Unknown

JUST EXCELLENT!!!!!
EXCELLENT
forward2me

Response:

Thank you - have a great weekend.<br/><br/>Michelle

Unknown

The service was really fast and I didn't have any problems with it. I'd recommend it to anyone without any hesitation.
forward2me

Response:

Many thanks - much appreciated.<br/>Don't forget to 'like' our photo on Facebook to have the chance of winning a Kindle through the month of May.<br/>Have a great weekend.<br/><br/>Michelle

Unknown

Expensive shipping costs.
forward2me

Response:

Thanks for your comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service.<br/>We can also consolidate packages which helps with your shipping costs.<br/>Kind Regards,<br/><br/>Janet.

Unknown

The staff is always willing to help and find the best way to ship parcels so that they reach you safely, inexpensiveley and fast!!!! The services for purchasing on behalf of the client are a bit expensive but everything else is perfect. Very polite people!!! Always helpful!
excellent services. The address sometimes is not allowed for purchases i.e. from next.co.uk Something must be done so that customers can use it easily for every store .
forward2me

Response:

Many thanks for your feedback and kind comments.<br/><br/>Don't forget to 'like' our photo on Facebook to have the chance of winning a Kindle through the month of May.<br/><br/>Have a nice weekend<br/><br/>Michelle

Unknown

although I had some problems with my purchase from Amazon due to their system with the address, the support was very good.
forward2me

Response:

Thank you for your feedback - don't forget to 'like' our picture on Facebook to have the chance of winning a kindle during the month of May.<br/>Kind Regards,<br/><br/>Janet

Unknown

My article arrived in great order and it was easy to use. I would definitely use them again for services to Australia from England.
forward2me

Response:

Thank you for your feedback its very much appreciated - we look forward to receiving future parcels for you. <br/>Have a great weekend.<br/><br/>Michelle

Unknown

fuss free, trouble free transaction with zero additional interaction/queries required - this is how it should be - where the service provided is good enough to be "invisible".
forward2me

Response:

Thank you for your kind comments. Don't forget to 'like' our photo on Facebook to have the chance of winning a kindle throughout the month of May.<br/>Have a great weekend.<br/><br/>Michelle

Unknown

Really pleased with the service and prices. Very friendly and helpful staff. Such a pleasure to deal with. Thanks for your service, your'e the best!
forward2me

Response:

Thank you for your kind comments - don't forget to 'like' our picture on Facebook to have the chance of winning a kindle in our May Madness draw.<br/>Thanks,<br/><br/>Janet

Unknown

always prompt, helpful and most of all friendly!I keep going back again and again...
forward2me

Response:

Thank you for taking the time to respond - your feedback is important to us. Have a good day.<br/><br/>Janet

Unknown

Would def use it again! At first I was very worried but when I received the items they were packed very carefully and they arrived very quickly! the charge was normal and I recommend it to everyone!
forward2me

Response:

We're very pleased that you gained confidence in us and are happy with our service. Thanks for your feedback.<br/><br/>James

Unknown

it is abit expensive but service is good. You will be receiving another parcel for me from JMLDirect. Hope to hear from you soon
forward2me

Response:

We offer a tracked, premium door to door service, with standard insurance as our main service. We also re-pack your parcels to reduce your shipping costs where required and add extra packing to ensure your package reaches you in the best condition.<br/>If you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch.<br/>Thank you for your feedback.<br/><br/>James

Unknown

Best service ever!!! ;-) ;-D
forward2me

Response:

Thank you for your kind comments - we look forward to receiving future parcels for you.<br/><br/>James

Unknown

very fast and useful, but also expensive
forward2me

Response:

Thank you for your comments. We are offering a premium, door to door, tracked service with fast transit times to maintain the quality service our customers, like yourself expect.<br/><br/>James

Unknown

I do not use this service very often, however when I do I am always impressed!!

Items have always been delivered the following day.

Simply an impeccable service!

Highly Reliable and Highly Recommendable
forward2me

Response:

Thanks for your feedback, it is very important to us. We look forward to receieving further parcels for you in the future.<br/><br/>James

Unknown

Great, fast, simple
forward2me

Response:

Thanks for taking the time to feed back to us, we appreciate your kind comments.<br/><br/>James

Unknown

they have always been good in taking care of everthing customers tell them, and they makes sure you always sits back with a good feeling about them:)
forward2me

Response:

Thanks for taking the time to feed back to us, it's very much appreciated.<br/><br/>James

Unknown

The charges where high.
forward2me

Response:

Thank you for your positive feedback. We are offering a premium, door to door, tracked service with fast transit times to provide a high quality service for our customers. Have a good weekend!<br/><br/>James

Unknown

forward2me actively follow-up the order and suggested alternative shipping methods
forward2me

Response:

Thank you for taking the time to respond to us. Have a great weekend!<br/><br/>James

Unknown

Quick and professional service
forward2me

Response:

Thank you, we are pleased you were happy with our service and look forward to reciving more parcels for you in the future.<br/><br/>James

Unknown

Great service, slightly expensive but worth it.
forward2me

Response:

Thank you for your kind comments. We are offering a premium, door to door, tracked service with fast transit times to provide our customers with the quality service they expect. Have a good weekend!<br/><br/>James

Unknown

It would have been excellent except that the service is very expensive, therefore I am hesitant to use it. I would prefer to have some options regarding the postal service used
forward2me

Response:

Thank you for your comments. We offer a premium, door to door, tracked service with very fast transit times. <br/>We can also consolidate packages for you over a period of time to make shipping more cost effective.<br/>We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.<br/>Have a good weekend!<br/><br/>James

Unknown

I am really very happy that you have provided your service to us. Your service is wonderful. Besides, the staff is very nice,very helpful and is always ready to help you. I use your service very much and never had any problem. If you meet some sort of problem you can rest your mind that you will have the full support of the staff.

Very good service.

Congratulations
forward2me

Response:

Thank you for your kind comments, we appreciate it. We look forward to receiving more parcels for you in the future!<br/><br/>James
Forward 2me is a very efficient agency. I use this service very much and I am so happy that I have met these nice people. I thank them from the bottom of my heart for all the patience they show to me. They are always happy to help you. Very good indeed.<br/>Congratulations.

Unknown

Perhaps a bit pricey...
forward2me

Response:

Thanks for your comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>If you have more than one parcel we are happy to consolidate packages which helps reduce your shipping costs.<br/><br/>James

Unknown

Does exactly what it says!
Never had a problem and charges are reasonable given the fast time for delivery
forward2me

Response:

Thank you for your feedback, it is very important to us. We look forward to receiving future parcels for you. Have a great weekend!<br/><br/>James

Unknown

OK
forward2me

Response:

Thank you for your feedback, have a good weekend!<br/><br/>James

Unknown

Good and needed service. One thing i would like to add is: sometimes certain sites not only require foreign adress but even a foreign card. If we can be assigned an account and then obviously charged it would be great.
forward2me

Response:

Thank you for providing us with your feedback. We can offer you our personal shopper service if you come across similar problems in the future. Please get in touch with us if you need anymore details.<br/><br/>James

Unknown

The service is fantastic especially if you want something in a hurry and Janet the girl I deal with is really lovely but I didn't rate it exellent as I have found a company that is cheaper.
forward2me

Response:

Thank you for taking the time to respond to us, we appreciate your feedback.<br/>We offer a premium, door to door, tracked service with very fast transit times. We can also consolidate packages for you over a period of time to make shipping more cost effective.<br/>We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.<br/><br/>James

Unknown

Very happy with the services, wouldn't change a thing!
forward2me

Response:

We are delighted that you are happy with our services. Thank you for taking the time to feed back to us.<br/><br/>James

Unknown

Supbert survive! orderd a jumper from Hackett took Hackett five days to send it to forward2me, received the item the following day! :) the price was a bit steep but it was worth it! Karlstad, Sweden
forward2me

Response:

Thanks for your kind comments! We look forward to receiving more parcels for yourself in the future! Have a good weekend!<br/><br/>James

Unknown

The service is good for expensive purchases with a big price difference between UK and DK. I have considered using the service several times for smaller purchases but found it to be too expensive.
forward2me

Response:

Thank you for your comments. If you purchase more than one item then we can consolidate all the items into one parcel for you, this is a lot cheaper than sending them all individually! Please get in touch if you require any more information.<br/><br/>James

Unknown

Excellent services.
forward2me

Response:

Thank you for your kind comment. Have a good weekend and we look forward to recieving more parcels for you in the future!<br/><br/>James

Unknown

the service was really good, the items were securely packed and arrived undamaged very quickly. but it was too expensive for me to use this service again or recommend it to others. the cost of the postage - 195 pounds - was more than the cost of the goods.The price i was charged was a lot more than the price i calculated using the Forward2me calculator, so i felt ripped off. I asked if they had a cheaper option as i am not in a hurry to receive the goods, and was told it was only for 2kgs or less. so i wont be using this service again as there seems to be no way of guaranteeing the delivery cost prior to having my items sent to forward2me.

Unknown

thank for your service .
forward2me

Response:

Thank you for your comments. We are pleased to hear you were happy with our service and we look forward to recieving more parcels for you in the future.<br/><br/>James

Unknown

So far everything has been done to my expectations
forward2me

Response:

Your views mean a lot to us - we appreciate you taking the time to give us your feedback. Thanks, have a good weekend!<br/><br/>James

Unknown

Support provided was excellent.
forward2me

Response:

Thanks you for your kind comments and for taking the time to feed back to us.<br/><br/>James

Unknown

fast and friendly
forward2me

Response:

Thank you for your kind comments - we appreciate your response as your views are very important to us. Have a good day!<br/><br/>James

Unknown

As advertised - prompt service, all went well. Thanks.
forward2me

Response:

We appreciate your feedback - thanks for your kind comments. We look forward to shipping more of your parcels in the future.<br/><br/>James

Unknown

First delivery was excellent. Door to door service amazing. My parcel arrived in Australia within 3 days from the UK. The sencond delivery was slighty less so as the local courier passed my parcel on to Australia Post, which in turn slowed the process and also meant I had to go and pick my parcel up from the local post office. The second delivery was alittle dissapointing for the charges paid.