Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Easy to setup, good support and fast delivery
forward2me

Response:

Many thanks for taking the time to respond, we really appreciate your feedback.<br/><br/>James

Mens Shirts

Pros:
Fast parcel redirection
Clear and understandable T&C

Cons:
Only one shippment option (DHL) brings speed (two days within The EU), but it's quite costly. I'd appreciate a new, "budget" optimised option.
forward2me

Response:

Many thanks for your feedback, your views are important to us. If you would like us to look into different shipping option for you please get in touch - this is something we are looking to introduce on our website in the future but we haven't quite got there yet.<br/>Kind Regards,<br/>James

Unknown

Very good service
Fast
forward2me

Response:

Thanks for your kind comments, your views are really important to us.<br/><br/>James

iPhone 5

the forwarding was processed efficiently and will definitely use forward2me again!
forward2me

Response:

Many thanks for your feedback - we really appreciate it. We look forward to receiving more parcels for you in the future.<br/><br/>James

Mens Jacket

Great
forward2me

Response:

Thanks for your feedback!<br/><br/>James

Unknown

Great service. Shipping with tracking. Just in time
forward2me

Response:

Thanks for your kind comments, we really appreciate your views.<br/><br/>James

Unknown

great
forward2me

Response:

Thanks for taking the time to leave your feedback - we look forward to shipping to you again in the future.<br/><br/>James

Unknown

Super !
forward2me

Response:

Thanks for your kind comments, we really appreciate your views.<br/><br/>James

Estee Lauder Cream

Great service. I made multiple orders including delivery through amazon by amazon's different suppliers. I must have had about 10 separate suppliers delivering and forward2me consolidated it all - it was packed really well. I really liked being able to track where it was on its journey as well. That gave me a lot of confidence. Thanks!
forward2me

Response:

Many thanks for taking the time to respond, we appreciate your feedback. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

I look forward to several items, can be shipped together?
forward2me

Response:

Thanks for taking the time to respond. Offering a consolidation service on our website is something we are going to be introducing in the future. At the moment, please get in touch through email and we can consolidate your parcels for you.<br/>If you need any more information please don't hesitate to get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

Awesome cheap fast reliable to Australia!!
forward2me

Response:

Thanks for your feedback, we really appreciate your kind comments.<br/><br/>James

Unknown

Service was good and very quick, the Phone was a present so changing the email address, to prevent the person finding out was not a problem.

Courier did call me to ask for an invoice that was not included with the package, I called and spoke to Jamie who sent one over within 5-10 mins.

Thanks for getting it sorted so quick
forward2me

Response:

Many thanks for taking the time to respond. We're really pleased you were happy with the service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

the service worked flawlessly, there was no problem and the support was very good.
forward2me

Response:

Many thanks for taking the time to respond to us. We're pleased to hear that you were happy with the service we provided and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Stoles

The service was fast and the delivery prompt. I thought it was a bit expensive for 1kg of goods so will be investigating other companies and options. A goods consolidation service would be a positive step to get value out of the shipping cost. As would the option to discard unnecessary packaging. My items arrived with all the plastic coathangers which would have added weight and bulk.
Thank you.
forward2me

Response:

Many thanks for your feedback, your views are important to us. We are working on introducing a consolidation service on our website, however we currently offer this service if you get in touch through email. We do our best to reduce the size of your parcels such as discarding of any catalogues etc, if you would like us to remove coat hangers for you then we can do this.<br/>Please get in touch if you require any more information.<br/>Kind Regards,<br/><br/>James

Unknown

Great - as always
forward2me

Response:

Thanks for taking the time to leave your kind comments, we're pleased to hear you've been happy with our service and we look forward to shipping to you again in the future.<br/>Many Thanks,<br/><br/>James

Unknown

Great Web site, easy to navigate. Communication excellent.
Only disappointment I had was there is no other choice than airfreight on processing screen. Found out later that I could have negotiated to use Royal Mail postage which would have saved me a heap of money.

Cheers

Western Australia
forward2me

Response:

Thanks for your feedback, your views are important to us. We're working on introducing more shipping options for you to choose from, however as we are still a young company we haven't quite got there yet. If you want Royal Mail for any future shipments, please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

Everything is good, thanks.
forward2me

Response:

Thanks for taking the time to respond, we really appreciate it.<br/><br/>James

Unknown

I liked the fact that I was contacted prior to shipment and asked whether I might have other items coming to include in the shipment.
forward2me

Response:

Thanks for your feedback, your views are important to us!<br/><br/>James

Unknown

They delivered fast my UK shopping to my home. I recommend this service :-)
forward2me

Response:

Thanks for your feedback, we really appreciate your comments.<br/>Kind Regards,<br/><br/>James

Unknown

Very very fast service, a bit expensive but definitely worth it!
forward2me

Response:

Thanks for taking the time to respond to us, we're pleased you were happy with the service you received and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

i think that it was a little bit expensive but for the rest it was fast and excellant
forward2me

Response:

Thanks for your kind comments. If you would like us to look into different shipping options for you in the future then please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

Their service has so far been very reliable and they always answer emails very quickly and efficiently
forward2me

Response:

Thanks for your kind comments. We're really pleased to hear that you've been satisfied with our service up to now and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Very helpful people, and really fast shipping!
forward2me

Response:

Many thanks for taking the time to leave us with your views. We look forward to receiving more parcels for you in the future.<br/><br/>James

Mens Jeans

Great, fast shipping
forward2me

Response:

Thanks for your kind comments, your views mean a lot to us.<br/><br/>James

Laptop

Simply perfect service! As soon an the package arrived at the warehouse, I was contacted to choose among the available shipping options. And as soon as the payment was made, the package was on its way to me, with its tracking number available right away. Definitely recommended.
forward2me

Response:

Many thanks for taking the time to respond, we really appreciate your kind comments. <br/>Many Thanks,<br/><br/>James

Unknown

The service was excellent was able to have our school dresses delivered in less than one week. Would definitely use again
forward2me

Response:

Many thanks for your feedback, we really appreciate your views. We're really pleased you were happy with our service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Great service, will use again when shipping to my country is not available.
forward2me

Response:

Thanks for taking the time to leave us your views. We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Quick delivery albeit a bit steep pricing on the shipment costs.
forward2me

Response:

Many thanks for your feedback, we really appreciate your comments. We can help you reduce your shipping costs by consolidating parcels for you. Otherwise, we can offer to ship through Royal Mail if the parcels fit the criteria. If you would like any further information then please don't hesitate to get in touch.<br/>Kind Regards,<br/><br/>James

Mens Trousers/ shorts

Extremely fast service, package was forwarded same day it arrived, and was at my location the day after!
forward2me

Response:

We're really pleased to hear that you were happy with our service - we really appreciate your feedback - thanks.<br/><br/>James

Ladies Dress

Super fast shipping, easy to use service and faultless as always. I can also highly recommend their personal shopping service. Thanks Forward2me - you guys ROCK!
forward2me

Response:

Many thanks for your kind comments. We look forward to shipping to you again soon.<br/>Kind Regards,<br/><br/>James

Bracelet

Sometimes postage is more expensive than item to post. Before you buy the item you cannot hsvd an estimate on how much the post will cost. But if one could get an estimate can decide and buy. Regards Santo
forward2me

Response:

Thanks for your feedback. If you would like a cheaper shipping option, for example Royal Mail, for future shipments which fit the criteria then please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

RAPID AND NOT EXPENSIVE.
forward2me

Response:

Thanks for your feedback. We really appreciate your comments.<br/><br/>James

Unknown

Excellent service. Good communication during the prosess.
forward2me

Response:

Thanks for your feedback. We're happy to hear that you were happy with our service and we hope to ship more parcels to you in the near future.<br/>Kind Regards,<br/><br/>James

Memory card & adapter

I live in a remote valley in the Sierra Nevada Mountains of Andalusia with no access to any service industry....leading a self-supporting mostly self-sufficient lifestyle

This service has changed our life here as specialist books, communication equipment, medical and vet supplies, replacement parts and other essential items can now be ordered online over the Internet

The cost of the service is partly offset by the time, fuel, stress and money saved on buying expeditions

Through this service we are able to access quality items that we could not otherwise obtain

This is a quality reliable service that you can trust to deliver
They are reliable and communicate well

The tracking service is excellent and means your valuables can be closely monitered in transit and precise arrangements made for delivery

This fantastic service made a difference here
forward2me

Response:

Many thanks for taking time time to leave your views. We really appreciate your kind comments. We look forward to receiving more parcels for you in the future. <br/>Have a good evening.<br/>Kind Regards,<br/><br/>James

Unknown

Fast service.
forward2me

Response:

Many thanks for your feedback, we're really pleased you were happy with our service.<br/>Many Thanks,<br/><br/>James

Unknown

Excellent Service all round
Forward2me gives me a great service and very fast

Tank you
forward2me

Response:

Thanks for your kind comments, your feedback means a lot to us.<br/>Kind Regards,<br/><br/>James

Martial arts equipment

everything was great with satisfying service
forward2me

Response:

Thanks for your feedback, we really appreciate your views. We're really pleased you were satisfied with our service and we look forward to shipping to you again in the future.<br/><br/>James

Unknown

excellent support, fast delivery. hoping to improve service charge ie reduce additional insurance premium and assisted purchase.

Unknown

All good maybe a little slower than I would have thought but you did offer me two
forms of post one cheaper which I thought was great!
forward2me

Response:

Many thanks for your feedback. We look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James

Unknown

Very fast and professional company. Thorough and they think of everything. Definately will do business again. Highly recommended
forward2me

Response:

Thanks for your kind comments, we really appreciate your feedback.<br/>We look forward to receiving more parcels for you in the future.<br/><br/>James

Boys shirt

It was my first time to use such a forwarding service from abroad. I found it very userfriendly, efficient, precise and timely.
For a Hungarian like me it is a good value for money service.
forward2me

Response:

Thanks for taking the time to leave your views, they are really important to us. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Prompt service at a reasonable price. Very satisfied.
forward2me

Response:

Thanks for your feedback, we really appreciate it.<br/><br/>James

Unknown

Great service. Excellent communication.
forward2me

Response:

Thanks for your kind comments, we really value your views. We look forward to receiving more parcels for you.<br/>Kind Regards,<br/><br/>James

Unknown

Fast and efficient, thank you!
forward2me

Response:

Thanks for your kind comments. We're delighted you were happy with our service and we look forward to shipping to you in the future.<br/>Many Thanks,<br/><br/>James

Unknown

They always offer a great service!
forward2me

Response:

Many thanks for taking the time to leave us with your feedback - we really appreciate it.<br/>Kind Regards,<br/><br/>James

Blackberry Playbook

excellent and fast delivery
forward2me

Response:

Many thanks for your feedback, we really appreciate your comments.<br/>Many Thanks,<br/><br/>James

Unknown

Thanks for your service, fast delivery, resonable price
forward2me

Response:

Many thanks for taking the time to leave your feedback - your views are important to us. We're very pleased you were happy with our service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

This was the most expensive mail forwarding service I have ever used. I would not recommend it as they clearly profit on the shipping cost.
forward2me

Response:

Thanks for taking the time to provide your feedback, it's important to us.<br/>We're really sorry that you feel we are expensive but if you provide us with the name of a company that provides the same level of service we will be more than happy to offer a price match.<br/>We can use cheaper shipping methods with no frills and no guarantees but this doesn't give you the re-assurances that our premium service provides.<br/><br/>Kind Regards,<br/><br/>James

Unknown

It was a very good transaction.
forward2me

Response:

Thanks for your feedback, we appreciate your views. Have a good day.<br/><br/>James

Bumper

Excellent service from this company. Has opened a new marked for me.
will be used again.
Thank you wery much.
forward2me

Response:

Thanks for your kind comments. We'really pleased you are happy with our service and we look forward to receiving more parcels for you.<br/><br/>James