Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Fantastic service! Quick and cheap, just the way I like it!
forward2me

Response:

Thanks for your kind comments, we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James

Unknown

Love the service, just think its a bit pricey!
forward2me

Response:

Thanks for taking the time to leave us with your feedback, we appreciate your views.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Unknown

Quick and professional...recommend!!!
forward2me

Response:

Great to hear that you're pleased with our services - we look forward to helping you out again soon.<br/><br/>Kind Regards,<br/><br/>James.

Teddy Fleece Pyjamas

forward2me

Response:

Many thanks for your excellent feedback and for taking the time to let us know.<br/>We're really pleased that you're happy with our services and we look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>James.
Excellent and fast service, great customer support, very fast delivery. I had absolutely no problem whatsoever.

Unknown

Super delivery, but a bit pricey
forward2me

Response:

Thanks for taking the time to feedback to us - we really appreciate it.<br/>If we can help by providing cheaper shipping options with no tracking, longer transit times and no guarantees please let us know.<br/><br/>In the meantime, have a great day.<br/><br/>Kind Regards,<br/><br/>James.

Domestic appliance parts

Amazing service!!
forward2me

Response:

Thanks for your kind comments and taking the time to feedback to us - we really appreciate it.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/><br/>James.

Ladies Dress

It was great! really simple
forward2me

Response:

Glad to hear that your pleased with our services - look forward to helping you out again soon.<br/><br/>Kind Regards,<br/>Janet.

Unknown

Works perfekt. The Shippingcost is not that cheap but ok.
forward2me

Response:

Thanks for your comments and taking the time to feedback to us.<br/><br/>We are more than happy to provide a quote for a cheaper shipping option with no tracking and guarantees on your net shipment - please get in touch if we can help.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/><br/>James.

One Direction Bags

Fast shipping and quick response time to emails, can't fault.
forward2me

Response:

We're really pleased that you're happy with our services - thanks for taking the time to let us know.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>James.

Unknown

A little pricey, but they do exactly what they say they will. Very fast too!
forward2me

Response:

Thank you for taking the time to feedback to us and for your kind feedback.<br/><br/>If you would like us to provide a different type of service with no tracking and guarantees we can do this for you on your next shipment if you let us know.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/><br/>Tracy

Unknown

Better service than expected. Please keep it up guys :)
forward2me

Response:

Great to hear that you're pleased with our services. Thanks for taking the time to feedback to us.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/><br/>Tracy

Pairs of glasses

Great service, I'm sure I'll use it again!!
forward2me

Response:

Many thanks for your kind comments - we look forward to helping you again soon.<br/><br/>Kind Regards<br/><br/>Tracy

Unknown

very fast shipping
forward2me

Response:

Thanks for your kind comments.<br/><br/>Have a great day.<br/><br/>Tracy

Unknown

Great service. Super fast shipping. Thank you
forward2me

Response:

Good to hear that we're looking after you - keep in touch if there's anything we can help you with.<br/><br/>Kind Regards,<br/>James.

Ladies Dress

as usual - thrilled with everything!
forward2me

Response:

That's great to hear that you're happy with our services and that we are looking after you well.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Tracy

Unknown

Good service. But norwegien VAT and postal costs doubbeled the products "price" for me. But that`s not entierly you fault.
forward2me

Response:

Many thanks for your feedback and kind comments.<br/><br/>It would be great if we could understand the specifics of your costs so we can try and help you and other customers in the future.<br/><br/>We would be really grateful if you could get back in touch via the website.<br/><br/>Kind Regards,<br/>James.

Unknown

fantastic service
forward2me

Response:

Thanks for your kind comments. Have a great weekend.<br/>Many Thanks,<br/><br/>James

Unknown

I had previously complained of some mishap with regards to not receiving a parcel and not only that that I was overcharged for postage.
Not only was the problem solved but also the missing parcel was sent to me free of charge with DHL.

Well done forward to me team with special reference to James Andrew .

Dr Martin Borg (Malta GC)
forward2me

Response:

Thanks for your feedback and for your kind comments. We're pleased that you were happy with how the issue was dealt with and we hope to ship to you again in the near future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Unknown

Easy, fuss-free transaction; personal shopper is a great service.
forward2me

Response:

Thanks for your feedback and for your kind comments - we look forward to helping you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Used Royal Mail this time as did not need item so fast.
Arrived in about 10 days, that's ok for me.
Compared to US postal service, not cheap.
DHL air freight hugely expensive & classes my location remote even though they have a depot it my town? How does that work?

Happy with the service, communication & condition of item on arrival.

Will definitely use again with Royal Mail.

Thanks guys
forward2me

Response:

Thanks for your feedback - we really appreciate your views. DHL could classify your area as remote as it is infrequently served. We look forward to shipping more parcels to you through Royal Mail.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James

Unknown

thank you so much! i was so worried about this service, but now i know it's extremely reliable, fast, and absolutely wonderful! i will use it again and again!
forward2me

Response:

Thanks for taking the time to respond to us. We're glad that you were happy with the service we provided and we look forward to receiving more parcels for you in the future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Crisps

would be excellent if the items can be divided and ship by alternative means
forward2me

Response:

Thanks for taking the time to respond to us - we really appreciate your feedback. Please get in touch if we can be of any assistance for future shipments.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Waterbased Paint Set

Amazing service. I'm truly impressed, and will defiantly be using forward2me again.
forward2me

Response:

Thanks for your kind comments - we really appreciate your views.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Unknown

Wasn't aware how expensive it would be although I do understand that postage is expensive, I wish there was the option to get the cheapest delivery because I didn't need the package so quickly.
forward2me

Response:

We're sorry you felt the need to give us negative feedback - we ship our parcels through DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look at other shipping options for you then please get in touch.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James

Unknown

I have never known a service to be so quick easy and helpful in any given situation. I am very happy with the service provided but admittedly I would use it much more if it wasnt so pricey!
forward2me

Response:

Thanks for taking the time to respond to us - we appreciate your views. We're sorry you feel we're expensive, we ship our parcels through DHL's premium, fully tracked service. If you would like us to look into shipping through Royal Mail for you then please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

This service is great. No problems at all. Great communication.
I will be using more in the future.
Best Regards,
forward2me

Response:

Thanks for taking the time to respond to us - we appreciate your kind comments. <br/>We look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James

Unknown

Service is excellent.. fast turn around.. nice, friendly and responsive staff.. Prices however are a little high when i compare to my US freight forward service, plus the disparity between different courier service options.
forward2me

Response:

Thanks for your feedback - we really value your comments. We're looking into being able to offer you different shipping options on our website but as we are a fairly young company we haven't quite got there yet. If you'd like different options then please get in touch via email.<br/>Kind Regards,<br/><br/>James

Xbox Game

Delivery service is reliable, but the cost of delivery is way too expensive than the market rate. Cost of delivery is not competitive enough.
forward2me

Response:

Thanks for taking the time to respond to us. We're sorry to hear that you felt we were expensive. We ship through DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look at other shipping options for you for any future parcels then please get in touch.<br/>Many Thanks,<br/><br/>James

Unknown

I can wholeheartedly recommend forward2me as both a personal shopper and forwarding service! We needed to buy curtains for our nursery, and the UK-based site not only wouldn't ship to the US but would not take a US-based form of payment. Forward2me answered my questions via email promptly and kept me informed at every step of the way. The entire process was efficient, trustworthy, and fast as well. Use them, you can't go wrong.
forward2me

Response:

Thanks for taking the time to respond to us. We really appreciate your kind comments and we're really pleased to hear that you were satisfied with our service. We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James

Unknown

great service, quick and reliable.
forward2me

Response:

Thanks for your kind comments - we really appreciate your feedback.<br/>Many Thanks,<br/><br/>James

Mens Trousers

Very good service, delivery within 24 hours you cannot get a better service than that. Regards Carlo
forward2me

Response:

Thanks for your feedback - we really appreciate your kind comments. We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James

Unknown

This is an outstanding service! Items that I would never have been able to obtain were effortlessly delivered! Thankyou so much! I will definately be using your service in the future!
forward2me

Response:

Thanks for your kind comments. We're delighted you hear that you were happy with our service and we look forward to shipping to you again in the near future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Unknown

Superfast delivery and great service , Thanks, A+++
forward2me

Response:

Thanks for your feedback - your views mean a lot to us. We look forward to receiving more parcels on your behalf.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Unknown

This service is great. No problems at all. Great communication.
I will be using more in the future.
Thanks
forward2me

Response:

Thanks for your kind comments, we really appreciate your feedback.<br/>We look forward to helping you again in the near future.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James

Unknown

It's really fast and safe. I received 100% of what I ordered.
Thanks.
forward2me

Response:

Thanks for your feedback - we really appreciate your kind comments.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James

Tripod

Took only 3 working days to receive my items...the staff communicated to me at all times when I had to consolidate all my packages. Brilliant! Now I can confidently buy stuff in the UK I previously could not.
forward2me

Response:

Thanks for your feedback - we really appreciate your comments. We look forward to shipping to you again soon.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James

Unknown

Shipment came in 3 days from UK . Super fast and great communication. Other than adding more cheaper options for International shipments, it is a superb service
forward2me

Response:

Thanks for your feedback - we really value your views. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Very good service....

maybe a little bit expensive: although my parcel was very light and not so big, the transportation costed as much as the price of the items in it !

An idea to enhance it: have a system to be notified by Push notification (iphone) instead of only email.
forward2me

Response:

Thanks for taking the time to leave us with your feedback - we value your comments and your advice. If you would like us to look into shipping any parcels through standard mail to help reduce your shipping costs then please get in touch.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Belt

Really supportive staff and prompt communication. Fast shipping, however it'd be great if cheaper shipping options are also available.
forward2me

Response:

Thanks for your feedback and for your kind comments. If you would like us to look at sending your parcels through standard mail with no tracking or guarantees then please get in touch.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James

Unknown

Compliments for the personal shopper service
forward2me

Response:

Thanks for taking the time to respond to us - we really appreciate your comments. We look forward to helping you again soon.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James

Unknown

great customer service
forward2me

Response:

Thanks for your feedback. We look forward to receiving more parcels for you in the future.<br/>Many Thanks,<br/><br/>James

Unknown

Very good service provided - highly recommended.
forward2me

Response:

Thanks for taking the time to respond to us, we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James

Unknown

Could be cheaper, and I don't know what the joining fee paid for, but overall I was very happy with the service. Delivery time to Australia was excellent.
forward2me

Response:

Thanks for your feedback - We're pleased to hear that you were satisfied with the service we provided. If you'd like to us to look into different shipping options for you then please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

Absolutely perfect service. Super fast contact and shipping
forward2me

Response:

Thanks for your kind comments - we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James

Ladies Top

Professional and fast!!! Will be a forever customer - thank you for opening the door on international shipping.
forward2me

Response:

Thanks for you feedback and for the kind comments. We're pleased to hear that you were satisfied with our service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Good and efficient services, but just expensive as its cost about45% of my purchased goods.
forward2me

Response:

Thanks for your feedback. If you would like us to look into sending you parcels through Standard Mail to help reduce your shipping costs for any future shipments then please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

Package arrived very quickly. I am very happy with the sevice Forward2me provides. My only complaint is with DHL who delivered my parcel. They delivered it to the wrong building to someone I did not know. This person signed for the package and DHL recorded it as me signing on their tracking site. Luckily the lady who signed for my goods was honest and got them to me. I contacted DHL about this but they did not respond.
forward2me

Response:

Thanks for your feedback - we really appreciate your comments. We're sorry to hear that your goods were delivered to the wrong building but this shouldn't happen again.<br/>Kind Regards,<br/><br/>James

Unknown

Quick and easy service, but quite overpriced.
forward2me

Response:

Thanks for your feedback. We use DHL's premium, door to door, fully tracked service to provide a service our customers expect. If you would like us to look into shipping any future parcels through Royal Mail then please let us know. Also, using our consolidation service can help you to save on your shipping costs.<br/>Kind Regards,<br/><br/>James

Unknown

Good service, a little pricey.
forward2me

Response:

Thanks for your feedback. We use DHL's premium, door to door, fully tracked service to provide a service our customers expect. If you would like us to look into shipping through Standard Mail then please get in touch.<br/>Kind Regards,<br/><br/>James

Unknown

service is expensive
did not receive full parcel, no attempts were made by your company to contact sender. Sender insisted sending two items in the package and your company insisted in receiving one.

when sent to me by royal mail i received what was left of the parcel with slight damage

i will try to avoid using this service and will opt for a much cheaper one
forward2me

Response:

We’re really sorry that you felt you needed to give us negative feedback. We try really hard to get it right for all our customers, as you are all really important to us.<br/>Sometimes things happen that are completely out of our control – we do try to contact retailers/ebay sellers when things don’t go quite right but 99.9% of the time they will only speak/correspond with the purchaser.<br/>Sometimes we don’t get it quite right no matter how hard we try.<br/>We would be grateful if you would get in touch with us through the website and then we can rectify this situation for you.<br/><br/>Kind Regards,<br/><br/>James
To my surprise I received the parcel by DHL and free of charge <br/>with an explanatory note from James Andrew.<br/><br/>This was much appreciated <br/><br/>Thanks a lot for rectifying this situation. I will definitely consider using this service again more so with the basic option offer which you have lately introduced.<br/><br/>Thanks again <br/><br/><br/>Dr Martin Borg