customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
GENNADY
06 July 2016
DHL Express Worldwide
G
Super snel!!!!!!
Sassylish
06 July 2016
DHL Economy Select
S
Great customer service. Convenient, Fast and reliable service.
Hi,
<br/>
That's exactly what we aim for so thank you for letting us know, the team will be pleased.
<br/>
Kind Regards,
Janet.
<br/>
<br/>
That's exactly what we aim for so thank you for letting us know, the team will be pleased.
<br/>
Kind Regards,
Janet.
<br/>
Jaclyn Kelch
06 July 2016
DHL Express Worldwide
JK
Very quick!
neil
06 July 2016
DHL Express Worldwide
N
Arrived safely and very quickly for not a lot more than the usual shipping cost direct from supplier.
Cj
06 July 2016
DHL Express Worldwide
C
Fast shipping and great customer service! Will use again!
Dmitrii
05 July 2016
TNT Express Non-Docs
D
Greate service! Thank you!
Hi,
That's great to hear - thank you for letting us know.
Kind Regards,
Janet.
That's great to hear - thank you for letting us know.
Kind Regards,
Janet.
Anong
05 July 2016
DHL Express Worldwide
A
Best service , So fast
Hi,
<br/>
Thank you for taking the time to let us know.
Have a great week.
<br/>
Kind Regards,
Janet.
<br/>
Thank you for taking the time to let us know.
Have a great week.
<br/>
Kind Regards,
Janet.
Ornella Colombo
03 July 2016
UPS Standard Single
OC
Excellent: quick and safe.
Hi,
<br/>
Many thanks for letting us know.
Kind Regards,
Janet.
<br/>
Many thanks for letting us know.
Kind Regards,
Janet.
Martha
03 July 2016
UPS Standard Single
M
Super Versandpreis, schneller Lieferservice, Paket in Ordnung, alles gut!
Hi,
<br/>
I hope you don't mind but I've roughly translated your feedback for others to see
<br/>
'Super shipping price , fast delivery service , package okay , all right !'
<br/>
We're really pleased that you're happy.
Have a great week.
<br/>
Kind Regards,
Janet.
<br/>
I hope you don't mind but I've roughly translated your feedback for others to see
<br/>
'Super shipping price , fast delivery service , package okay , all right !'
<br/>
We're really pleased that you're happy.
Have a great week.
<br/>
Kind Regards,
Janet.
G M
03 July 2016
DHL Express Worldwide
GM
Excellent communication and website. Speedy turnaround of packages which arrived much sooner than expected. I have used a different company previously but forward2me provides a much better service. Will I be using them again? Most definitely.
Hi,
<br/>
Thank you for your great review.
I'm really pleased that you're happy with our service - looking forward to taking care of your parcels again very soon.
<br/>
Kind Regards,
Janet.
<br/>
Thank you for your great review.
I'm really pleased that you're happy with our service - looking forward to taking care of your parcels again very soon.
<br/>
Kind Regards,
Janet.
jssl
03 July 2016
UPS Express Saver
J
Excellent service
Hi,
<br/>
Thank you - I'll let the team know.
Have a great week.
<br/>
Kind Regards,
Janet.
<br/>
Thank you - I'll let the team know.
Have a great week.
<br/>
Kind Regards,
Janet.
Nuria
03 July 2016
UPS Standard Single
N
Servicio efectivo y simple de usar. Agradezco que se pueda usar paypal para pagar. El envío hasta Barcelona tardó 3 días por servicio de mensajería, mucho más rápido y eficaz que el correo nacional. Pedí juntar 2 paquetes en uno, lo que tardó pocas horas en hacerse, y me llegó todo bien empaquetado. El precio me parece alto comparado con otro servicio que uso para reenvios desde EEUU, pero creo que está a la par con los precios de envíos de tiendas online de Reino Unido al resto de Europa, por lo que supongo que el servicio tienen un precio normal dentro de lo que cabe. Y por el plus de efectividad creo que no es nada caro.
Peter
03 July 2016
UPS Standard Single
P
Perfect!
Hi,
<br/>
That's fantastic news - thank you for letting us know.
<br/>
Kind Regards,
Janet.
<br/>
That's fantastic news - thank you for letting us know.
<br/>
Kind Regards,
Janet.
Khaled
02 July 2016
UPS Express Saver
K
Relatable
Della
02 July 2016
DHL Express Worldwide
D
First class forwarder, very professional but not losing their personal touch. Sometimes I forgot they have hundreds of clients. Many thanks for always answering all my questions and delivered the package securely and fast with reasonable price.
Hi,
<br/>
Thank you so much for your kind comments.
We try very hard to look after each & every individual customer so it sounds like it's paying off.
Thank you so much for letting us know.
We look forward to continuing to look after your parcels in the future.
<br/>
Kind Regards,
Janet.
<br/>
Thank you so much for your kind comments.
We try very hard to look after each & every individual customer so it sounds like it's paying off.
Thank you so much for letting us know.
We look forward to continuing to look after your parcels in the future.
<br/>
Kind Regards,
Janet.
Alice Lai
02 July 2016
UPS Express Saver
AL
I will use their service again.
Ann
02 July 2016
DHL Express Worldwide
A
Great communication and speedy delivery! The shipping options were well varied and well priced too. Can't fault these guys!
Steen Hansen
01 July 2016
UPS Standard Single
SH
Excellent service from forward2me. Felt that they took good care of me, as a customer, and everything concerning this business I had, went just like a clockwork. One the background of this one experience, I gladly recommend forward2me.
Vicki
01 July 2016
UPS Express Saver
V
Very, very pleased. Customer service was wonderful, the delivery was fast and I plan to continue to use your services.
Larry
01 July 2016
UPS Express Saver
L
Forward2Me's service was good. But the shipper they recommended, UPS charged a lot for their customs clearing service.
Eric
01 July 2016
DHL Express Worldwide
E
Very fast response to inquiries, usually within a day. Fast calculation of shipping lets you know within seconds how much shipping will cost. Rapid shipping too. Couldn't ask for better service. Highly recommended!
Jacqueline
30 June 2016
UPS Express Saver
J
All I could say is that forward2me services are extremely value for money and simply excellent!
Rosemarie
30 June 2016
UPS Express Saver
R
A little expensive, but a great service!
Nina Palmstorfer
30 June 2016
UPS Standard Single
NP
Worked out great, thank you!
Angela
30 June 2016
DHL Express Worldwide
A
I love the service that forward2me offers. I could never purchase some of the wonderful items overseas without forward to me. The items always arrive within a good time, never damaged, always reliable and I know I can trust forward2me.
Michele
30 June 2016
UPS Express Saver
M
My package was redirected to me as soon as it arrived at their depot and I received it within 3 days. The most excellent service and am always happy to use them again and again.
Chathuka
28 June 2016
UPS Standard Single
C
awesome work done at forward2me!!
Marcus
28 June 2016
DHL Express Worldwide
M
Shipping was quite pricey for a single pair of shoes but otherwise the service was great.
Magnus
28 June 2016
Untracked Budget
M
Will never use again despite being given free credit.
Well, my parcel sat in their warehouse for a week because even though I paid within minutes of receiving their notification, and even though the money came through instantly because I use the same bank as them, they ignored my payment.
Their customer service staff member was beligerent and unhelpful and eventually passed me on to someone senior, who miraculously found my payment and said my parcel would be posted that day - this is after a week of them 'waiting' for my payment that had already arrived.
Turns out, it wasn't posted that day at all, despite assurance that it was, it just sat in their warehouse another month while I was waiting for it to arrive. They only sent it for real after I followed up again.
When it arrived it came through Royal Mail, which is what I'd originally asked for and was told they didn't do.
To be fair they were apologetic and gave me free credit. But I'm looking for a different provider. I very rarely leave bad feedback but this was just way, way beyond what I'm willing to put up with.
Well, my parcel sat in their warehouse for a week because even though I paid within minutes of receiving their notification, and even though the money came through instantly because I use the same bank as them, they ignored my payment.
Their customer service staff member was beligerent and unhelpful and eventually passed me on to someone senior, who miraculously found my payment and said my parcel would be posted that day - this is after a week of them 'waiting' for my payment that had already arrived.
Turns out, it wasn't posted that day at all, despite assurance that it was, it just sat in their warehouse another month while I was waiting for it to arrive. They only sent it for real after I followed up again.
When it arrived it came through Royal Mail, which is what I'd originally asked for and was told they didn't do.
To be fair they were apologetic and gave me free credit. But I'm looking for a different provider. I very rarely leave bad feedback but this was just way, way beyond what I'm willing to put up with.
Hello,
<br/>
I am aware of this case and can only apologise for the delay in handling your parcel. We made a couple of errors both resulting from an internal miscommunication which led to your parcel being delayed for so long.
<br/>
As with any mistake we have to firstly resolve the matter for the customer and then make sure we learn from the episode to prevent it from happening again. I hope the credit goes someway to making amends for the delays and I can assure you that we did look into the root causes of this incident and have implemented a more robust process to avoid this happening again.
<br/>
Once again please accept our apologies and I do hope you will consider using the service again in the future.
<br/>
<br/>
Kind regards,
Nigel Kelsall
Operations Manager
<br/>
<br/>
I am aware of this case and can only apologise for the delay in handling your parcel. We made a couple of errors both resulting from an internal miscommunication which led to your parcel being delayed for so long.
<br/>
As with any mistake we have to firstly resolve the matter for the customer and then make sure we learn from the episode to prevent it from happening again. I hope the credit goes someway to making amends for the delays and I can assure you that we did look into the root causes of this incident and have implemented a more robust process to avoid this happening again.
<br/>
Once again please accept our apologies and I do hope you will consider using the service again in the future.
<br/>
<br/>
Kind regards,
Nigel Kelsall
Operations Manager
<br/>
Aileen Perez
27 June 2016
UPS Express Saver
AP
I highly recommend forward2me. They even re-wrapped my package in a plastic sheet, so the cute box from ted baker would not be damaged. They sent me a reminder email when I could not receive the package on time and helped me get in touch with the logistics company.
Unverified Customer
26 June 2016
Unknown Shipment Details
We hebben een bed besteld. 4 grote dozen. De klante service heeft ons benaderd en we kregen een uitstekende offerte en 3 werkdagen later stond de vrachtwagen met bed op de stoep. Prettig contact en uitstekende service
Hi,
<br/>
I hope you don't mind but I have translated your great feedback for all to see
<br/>
'We have ordered a bed. 4 large boxes . The client service has approached us and we got a great offer and three days later the truck bed on the sidewalk. Nice touch and excellent service'<br/>
<br/>
Thank you for this - we appreciate you taking the time to feedback to us.
<br/>
Kind Regards,
Janet.
<br/>
I hope you don't mind but I have translated your great feedback for all to see
<br/>
'We have ordered a bed. 4 large boxes . The client service has approached us and we got a great offer and three days later the truck bed on the sidewalk. Nice touch and excellent service'<br/>
<br/>
Thank you for this - we appreciate you taking the time to feedback to us.
<br/>
Kind Regards,
Janet.
ALEXANDRA
26 June 2016
UPS Standard Single
A
Γρήγοροι και εξυπηρετικοί
Hi,
<br/>
Thank you! Have a great week..
We look forward to helping you again very soon.
<br/>
Kind Regards,
Janet.
<br/>
Thank you! Have a great week..
We look forward to helping you again very soon.
<br/>
Kind Regards,
Janet.
Alicia
26 June 2016
DPD Classic
A
Some of the best customer service I've ever experienced! I had quite a few questions and concerns about using their services so I sent an e-mail and all my questions were answered within a few hours. They were kind enough to offer some extra sturdy packaging on my parcel because I was worried it might be damaged in transmit - and boy did they deliver! The parcel would've survived anything! I was frequently updated on the status of my parcel and the item was delivered within the promised time frame. And best of all? The price was crazy good! Much cheaper than competitors were offering. If I ever need anything from the UK again, I know which forwarding company I'm going to use :).
Hi,
<br/>
That's really great to hear.
We do as much as we can to exceed customer expectation so it's really good to hear that we're achieving that.
We look forward to working with you again very soon.
In the meantime have a great week.
<br/>
Kind Regards,
Janet.
<br/>
That's really great to hear.
We do as much as we can to exceed customer expectation so it's really good to hear that we're achieving that.
We look forward to working with you again very soon.
In the meantime have a great week.
<br/>
Kind Regards,
Janet.
Ian Godfrey
26 June 2016
DHL Express Worldwide
IG
Very good thank you!
Hi,
<br/>
Thanks for letting us know.
Have a great week.
<br/>
Kind Regards,
Janet.
<br/>
Thanks for letting us know.
Have a great week.
<br/>
Kind Regards,
Janet.
Angelo
26 June 2016
DHL Express Worldwide
A
Fantastic communication and shipping! Thank you so much for a trustworthy service!
Hi,
<br/>
That's great to hear - thank you so much for letting us know.
Have a great week.
<br/>
Kind Regards,
Janet.
<br/>
That's great to hear - thank you so much for letting us know.
Have a great week.
<br/>
Kind Regards,
Janet.
Pablo
26 June 2016
UPS Express Saver
P
Very fast service. Great communication
Package arrived with no damage!
Package arrived with no damage!
Hi,
<br/>
We like to look after our customers and their belongings as we would like ours to be looked after.
It's good to hear that we are achieving that.
Thank you so much for letting us know.
<br/>
All the best for a great week.
<br/>
Kind Regards,
Janet.
<br/>
We like to look after our customers and their belongings as we would like ours to be looked after.
It's good to hear that we are achieving that.
Thank you so much for letting us know.
<br/>
All the best for a great week.
<br/>
Kind Regards,
Janet.
Michael
26 June 2016
UPS Express Saver
M
Fantastic service, very easy and fastest I have experienced. Rates were great. Will use again for sure.
Hi,
<br/>
Thank you for letting us know.
We look forward to taking care of your parcels again very soon.
<br/>
Kind Regards,
Janet.
<br/>
Thank you for letting us know.
We look forward to taking care of your parcels again very soon.
<br/>
Kind Regards,
Janet.
Perivoje
25 June 2016
DHL Express Worldwide
P
Perfect service, smooth process...
Hi,
<br/>
That's exactly what we aim to do so it's great to here that we are achieving that.
Thank you for letting us know.
<br/>
Kind Regards,
Janet
<br/>
That's exactly what we aim to do so it's great to here that we are achieving that.
Thank you for letting us know.
<br/>
Kind Regards,
Janet
Ivan Silva
25 June 2016
DHL Express Worldwide
IS
Excellent service, they were super fast in forwarding my shipping! Recommended!
Hi,
That's great to hear - thank you for letting us know.
Kind Regards,
Janet.
That's great to hear - thank you for letting us know.
Kind Regards,
Janet.
Giannis
25 June 2016
UPS Standard Single
G
Excellent service 1 more time
Hi,
<br/>
Glad to hear that you continue to receive excellent service from us.
Thank you so much for taking the time to let us know.
<br/>
Kind Regards,
Janet.
<br/>
Glad to hear that you continue to receive excellent service from us.
Thank you so much for taking the time to let us know.
<br/>
Kind Regards,
Janet.
Unverified Customer
24 June 2016
Unknown Shipment Details
Almost the greatest shipping company for overseas company. Gave me super good price discount with the best service ever.
The only thing I didnt like is they dont take PayPal for amounts greater than 200GPB, but do take BitPay. No idea why.. All over the world Paypal is used for this.
But the service itself is the BEST EVER.
They always respond right away, Always convenient decisions and great overall. Will deal again with them. I will give "Excellent" mark but because of the PayPal will give "good" even thou they are excellent
The only thing I didnt like is they dont take PayPal for amounts greater than 200GPB, but do take BitPay. No idea why.. All over the world Paypal is used for this.
But the service itself is the BEST EVER.
They always respond right away, Always convenient decisions and great overall. Will deal again with them. I will give "Excellent" mark but because of the PayPal will give "good" even thou they are excellent
Nadia
24 June 2016
DHL Express Worldwide
N
Efficient and professional service!
Laura Grant
24 June 2016
UPS Express Saver
LG
Thanks!
Nakita
24 June 2016
DHL Express Worldwide
N
It was fast. No problems
Marius
23 June 2016
DHL Express Worldwide
M
Excellent, it's an Amazing service. I have use them a couple of times now, and I have been super happy every time. I really recommend them!
Marko Mataija
23 June 2016
UPS Standard Single
MM
Love the follow up on Shipping status...
John
23 June 2016
UPS Express Saver
J
Product turned up at may door in Australia in less than a week
amazing service
amazing service
Monique
23 June 2016
DHL Express Worldwide
M
Service was fast and impeccable. The only thing I would like to see is an option to choose different carriers and to choose different shipping options like 2 day, overnight.
Azra
23 June 2016
DHL Express Worldwide
A
Great rate & Great service
Stefano
22 June 2016
UPS Express Saver
S
Excellent service! Fast and reliable AAA++++