Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Audrey Pek
31 July 2016
UPS Express Saver
AP
Charge was too pricey. Did not expect to pay 33£ for items weighing a total of 700grams to Singapore.
Pasi
30 July 2016
UPS Standard Single
P
Toimii hyvin. Hyvä palvelu.
Giedrė
30 July 2016
UPS Standard Single
G
Great service, on time, no unexpected fees or problems
Mik Hochfellner
30 July 2016
UPS Standard Single
MH
reliable and fast
suzanne.hutabarat@gmail.com
30 July 2016
DHL Express Worldwide
S
Good service
Claire
30 July 2016
UPS Express Saver
C
LOVE shopping with forward2me. Great communication and stress free. Kept me updated on my parcel and even let me know when the online shop had a delay with sending one of my items.
Jarle
30 July 2016
DHL Express Worldwide
J
I have used forward2me several times, there have never been any problems. I will highly recommend them.
Shaazia
30 July 2016
DHL Express Worldwide
S
Always punctual and reliable. Excellant service as always.
Jonathan
30 July 2016
UPS Express Saver
J
The fee is abit expensive
Timmy
30 July 2016
DHL Express Worldwide
T
Excellent service
Anda
29 July 2016
DHL Express Worldwide
A
Prompt and reliable
Elizabeth
29 July 2016
DHL Express Worldwide
E
Excellent and quick. Would have been good to have a option that was lower cost/slower but understand that's probably not possible.
Richard James
29 July 2016
forward2me basic
RJ
spot on
Josh
29 July 2016
DHL Express Worldwide
J
Easy and fast! The staff were responsive via facebook chat and good to work with. The site doesn't look like much but it's functional and easy to use.
Thanks!
Thanks!
Wolfgang
29 July 2016
DHL Express Worldwide
W
First time. Worked exactly as advertised and without any problems. Shipping wasn't cheap, but product was in the US 2 days after arriving at the UK address. Transparency around pricing and shipping methods throughout, will definitely use again.
Mohammed Alkhamis
28 July 2016
UPS Express Saver
MA
It is a good serivce however, the price is quite high
Alessio
28 July 2016
UPS Standard Single
A
x
Unverified Customer
28 July 2016
Unknown Shipment Details
Forward2Me continues to provide a faultless and reliable service fronted by polite and helpful people.
I've made well over 100 shipments to Turkey and I can't recall a single problem with any of them.
I've made well over 100 shipments to Turkey and I can't recall a single problem with any of them.
Jane Hardy
28 July 2016
DHL Express Worldwide
JH
This is the best forwarding service I have tried. I feel that my goods are in very safe and capable hands.
Peter
28 July 2016
UPS Express Saver
P
At first was weary paying a company overseas but they did a fantastic job. You guys are my go to guys going forward! Thanks!
Deborah Read
28 July 2016
DHL Express Worldwide
DR
Fast, efficient and cost-effective delivery of my items from the UK.
Graham
28 July 2016
DHL Express Worldwide
G
Great service and fast shipping to Sydney at a reasonable price!
Elena
27 July 2016
DHL Express Worldwide
E
hight recomendable
Derrick
27 July 2016
DHL Express Worldwide
D
Excellent turnaround time on postage
Jo-Jo
27 July 2016
DHL Economy Select
J
Very good service but very expensive , unlikely to be using the service again as I have found another provider .
Lonewolf
27 July 2016
DHL Express Worldwide
L
Great and real fast turnaround
Julie Chin
27 July 2016
DHL Express Worldwide
JC
A little bit pricey but I received item safe and fast. Also great communication on shipment. Thanks!
Emily
27 July 2016
UPS Express Saver
E
- Pricing made sense
- Communication was great
- Everything arrived on time
- Communication was great
- Everything arrived on time
KIrby
27 July 2016
UPS Express Saver
K
Very fast and organised service. Pleasure doing business!
Amanda
26 July 2016
UPS Express Saver
A
Delivered exactly on the date planned, easy to use service. will use again.
Hi,
That's great to hear.
Thank you.
Janet.
That's great to hear.
Thank you.
Janet.
Bella
26 July 2016
DHL Express Worldwide
B
The shipping was insanely fast, and their service was impeccable. It arrived to Australia from the UK in 4 days! However I would prefer a slower option that didn't cost AUD$60 to send (basically the same cost as my item). The cheapest shipping option being $60 does dissuade me from ordering on a more frequent basis, however if I really wanted something I would definitely use forward2me again!
Vertiz Jackson
26 July 2016
DHL Express Worldwide
VJ
Love the fast shipping
Hi,
<br/>
That's great to hear - thank you for taking the time to let us know.
<br/>
Kind Regards,
Janet.
<br/>
That's great to hear - thank you for taking the time to let us know.
<br/>
Kind Regards,
Janet.
Kumaran
26 July 2016
DHL Express Worldwide
K
Fast delivery.
Ziemowit
25 July 2016
UPS Standard Single
Z
Excellent service - fast, cost-effective, good communication with customers. No doubt to recommend it.
Hi,
<br/>
Thank you for your great feedback - we're really pleased that you enjoyed using our service.
Have a great week.
<br/>
Kind Regards,
Janet.
<br/>
Thank you for your great feedback - we're really pleased that you enjoyed using our service.
Have a great week.
<br/>
Kind Regards,
Janet.
Kevin
25 July 2016
DHL Express Worldwide
K
My daughter's birthday list specified some books online at a UK web-site. The book retailer didn't deliver internationally, so I signed up to forward2me. Everything went smoothly in terms of forward2me advising me when they received my package, choosing a shipping option and paying for it was easy, and I got my package in about 4 days via DHL Express.
The cost of the freight itself "seemed" a little more expensive than what I was used to paying with US freight forwarders, but I don't have a point of reference to compare against, so it might just be the cost of services in the UK.
Also, in comparison to the US freight forwarder that I use there is no itemisation of cost in terms of separating any "service fee" (for the forward2me service itself) versus the freight cost - it's all lumped into one amount.
But I will certainly use them again next time I purchase something from the UK.
The cost of the freight itself "seemed" a little more expensive than what I was used to paying with US freight forwarders, but I don't have a point of reference to compare against, so it might just be the cost of services in the UK.
Also, in comparison to the US freight forwarder that I use there is no itemisation of cost in terms of separating any "service fee" (for the forward2me service itself) versus the freight cost - it's all lumped into one amount.
But I will certainly use them again next time I purchase something from the UK.
Eleni Antoniou
25 July 2016
DHL Express Worldwide
EA
It took a full week to deliver. I believe the last time was faster. (3 days)
Inance Bonsma
24 July 2016
UPS Express Saver
IB
Excellent customer service. I corresponded via e-mail with one of their staff members, she was always on-top of it and responded very quickly each time. I received the parcel on time and I will definitely make use of their service again!
Hi,
<br/>
That's great to hear.
We try to treat our customers & look after your goods as we would like ourselves so it's pleasing to hear your comments.
Thank you.
Janet..
<br/>
That's great to hear.
We try to treat our customers & look after your goods as we would like ourselves so it's pleasing to hear your comments.
Thank you.
Janet..
Firas
24 July 2016
DHL Express Worldwide
F
I have selected "Good" because of the quick service and delivery, however this is my first time using forward2me and I am not happy with what I received, I am not sure if this was by forward2me or DHL, I ordered a music system online from amazon.co.uk, I used forward2me to deliver it into my place at Dubai, forward2me used DHL as per my shipment selection to send it to me, Unfortunately I received the box with little damage inside and the music centre has malfunctions, I contacted the manufactory of the music centre they said my item had been QC checked and tested for fully functioning before they sent it to forward2me.
I wasted around 450$ to have this at home from UK including the device price the shipment the insurance the customs ...
I wasted around 450$ to have this at home from UK including the device price the shipment the insurance the customs ...
Sam Meftahi
24 July 2016
UPS Standard Single
SM
Excellent communication from enquiry stage to actual doorstep delivery.
I will without a doubt use them again.
I will without a doubt use them again.
Hi,
<br/>
It's really great to hear that were achieving what we set out to do - thank you so much for letting us know.
<br/>
Kind Regards,
Janet.
<br/>
It's really great to hear that were achieving what we set out to do - thank you so much for letting us know.
<br/>
Kind Regards,
Janet.
Sarah Casper
24 July 2016
UPS Standard Single
SC
Very good and fast service
Junnie
24 July 2016
UPS Express Saver
J
very good, fast and easy to use. communication is very effective, good support, just price a bit high (normally for shipment like this is around 60euro) however ups is horrible on delivery, they missed twice and finally i need to take a day off to wait them at home, waste of time, i will not choose ups ever again.
David
24 July 2016
UPS Express Saver
D
I checked out a dozen competing agencies before trusting Forward2me with my time sensitive package. I was very pleased with the speed, care, and reliability of the service. Everything worked as smoothly as I had hoped! I will certainly use them again.
Koji
23 July 2016
UPS Express Saver
K
Dear all of cool staffs of forward2me,
Hello,
I received the package.
I was very impressed by excellent services of forward2me.
Polite packaging, immediate dispatching and its speed of up to receiving the package.
Once again thank you very much.
Koji from Japan
Hello,
I received the package.
I was very impressed by excellent services of forward2me.
Polite packaging, immediate dispatching and its speed of up to receiving the package.
Once again thank you very much.
Koji from Japan
Vince
23 July 2016
DHL Express Worldwide
V
This side is absolutely amazing.
Service is awesome and helped me a lot.
My parcel arrived within 1 day after paying with PayPal. Quick and easy!
Only thing is that the shipment is quite expensive.
Service is awesome and helped me a lot.
My parcel arrived within 1 day after paying with PayPal. Quick and easy!
Only thing is that the shipment is quite expensive.
Dimitri Kompopoulos
23 July 2016
UPS Standard Single
DK
The service was high class, very easy to understand how it works, fast responses, and my packages were re-packed in one package that I received very fast, and save me allot of money.
THEO
23 July 2016
UPS Express Saver
T
Fast, courteous service. Prices for postage a bit steep. Competitive quotes from elsewhere will be most welcomed
Phillip
23 July 2016
DHL Express Worldwide
P
Very Efficient, timely, cost effective delivery service. Cannot fault it. Will use again for international purchases ex UK.
Barbara
23 July 2016
DHL Express Worldwide
B
I wanted to say how very impressed and pleased I was with the service and the great care taken with repacking my 3 parcels into 1. I will be using Forward2Me for all future purchases from the UK.
Wijil
23 July 2016
UPS Express Saver
W
Services are excellent... Might need to add paypal as payment service
Anastasia Raine
22 July 2016
UPS Standard Single
AR
Excellent customer service. Above and beyond expectations.
We work hard with our couriers to provide the best service we can whilst making sure our pricing remains competitive. The shipping fee includes processing, handling and shipping of your package along with proving customer service assistance. I believe this is excellent value for money when considering the service we provide.
In this particular shipment the charge was not based on the physical weight but in fact the volumetric weight which was larger. Most couriers and ourselves work on this bases and it's worth understanding how this works to appreciate how the shipping fee is being calculated. Information on volumetric weight can be found on our website @ www.forward2me.com, answer 13 and also on courier websites, for example search "UPS Dimensional weight" for an explanation from UPS.
I hope I've managed to provide more insight into what our service entails and how shipping fees are calculated. If you wish to discuss this further or have any other questions, please don't hesitate to get in touch at info@forward2me.com and we'll be happy to help.
<br/>
Kind regards,
Nigel Kelsall
Operations Manager
<br/>