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customer reviews

Thank you for visiting our reviews page! Here you can find feedback from people who have used our parcel forwarding service. 

Nothing is more important than the trust between us and our customers.  We made this page in order to be transparent with what our customers are saying.  We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as feefo and Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case feefo or Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.6 5

5
28.869565217391%
4
3.1739130434783%
3
1.4492753623188%
2
0.91304347826087%
1
1.8260869565217%
United States of America
UPS Economy
TC
Very helpful customer support when one item was missing from invoice. Prompt and arrived in a timely manner. Would use again to purchase nintendo UK exclusive stuff!
United States of America
DHL Express Worldwide
TC
Product was just what I wanted. Quick delivery. Good packaging.
Gibraltar
DHL Express Worldwide
S
Would highly recommend the forward2me service. I've shipped over 100 packages through their package consolidation service and never had a problem. Everything always securely packed and forward on.
United States of America
DHL Express Worldwide
TC
Got my stuff but shipping was a little steep...still worth it.
Australia
DHL Express Worldwide
TC
They do what they are supposed to do, very efficiently.
Hong Kong
FedEx International Priority
TC
Helpful and reliable. Fuss free overseas shopping/shipping.
Greenland
FedEx International Economy
NP
I’ve been using forward2me for years and it is always an amazing service! Even though my english is bad they always takes time to help me. 100% Trustworthy and 100% recommend!

From Greenland.
United States of America
FedEx Connect
K
I was a little nervous about using forward2me but it turned out to be 100% wonderful- easy and fast. Will definitely order again using their service!
Sweden
DHL Express Worldwide
AK
Just perfect!
Australia
DHL Express Worldwide
JW
I was trialling their service using a low value item.

I must say the process for uploading documents and selecting a carrier were all very easy.

Forward2Me processed my order quickly and their customer support was helpful - I will certainly use their service again in the future!
United States of America
DHL Express Worldwide
TC
Perfect. Went great.
France
FedEx International Economy
TC
It was the first time I was using Forward2me services, the employees were available to answers my questions and everything went well. Perfect,
Sweden
DHL Express Worldwide
TC
Excellent service! Highly recommended.
Indonesia
DHL Express Worldwide
TC
Fast response customer service and turnaround time
United States of America
UPS Economy
TC
Really good service for a first time user . Package arrived in good condition as well .
Netherlands
DHL Express Worldwide
HTD
Customer service is good, the prices for shipping are absurd in my belief. 40 euro's for a small package and then also they do not warn you about the extra customs fees. That would've been nice.
forward2me
Hi Hugo,

I am sorry to hear that you have discrepancies with the shipping price paid and the additional customs charges for your shipment.

I can see you did choose to send your package with the DHL Express air service and sending goods by air will always be a higher service cost than sending your goods by road.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.

All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers. We don't allow the additional local duties and taxes to be paid in advance, within the shipping costs, through our company, because we do not yet have the approved accreditation to carry out the customs clearance, through our services, to calculate the duties for the goods in advance. It is the courier agencies, such as Fed Ex, DHL and UPS, who use their own customs clearance departments to calculate the import taxes and duties owing for our customers shipments from our UK warehouse and any additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery.

This information is also available from section 8 of our terms of trade from the main website.


Unfortunately, local import duties and VAT calculated by your local customs department and the couriers is beyond our control and any discrepancies in the total costs cannot be reimbursed by us through our service. We are required to show the total shipping costs paid on the commercial invoice. All courier services that we use clear shipments through their own customs clearance departments, the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. However it is possible to remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself directly from your account by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom "Include shipping price on commercial invoice".


However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid. Please be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment and also on the freight costs.

If your discrepancy is in relation to the total calculation of the import duties and taxes by for your shipment this would need to be resolved from destination with the courier.

We apologize for any inconvenience or frustration this has caused you but we do hope this issue will not deter you from using our services again in the future.

Please do not hesitate to get back in touch if you have any more questions or concerns.

Kind Regards

Hayley
United Kingdom
DHL Express Worldwide
TC
The service was super easy to use - clear instructions on how to get the parcels in and out.
It's great that you can see how much the item will cost to send on as well.
Will definitely be using again, thanks so much!
Denmark
UPS Standard Single
TC
Good service from you, but a poor overall experience with the seller of the items I bought. I got the wrong item, and ended up not getting it, as it was out of stock, and still I had all the hassle and expenses from getting purchases from the UK. I really do not think I can use this setup moving forward, when I risk going through what I just did, but it is not your service that is the issue.
United States of America
FedEx Connect
TC
The process is super easy! I made an account and immediately followed instructions that ensured a trustworthy / reliable location for all items getting shipped from outside the country to all be shipped right to my door steps. The shipping time was also quite fast and everything went smoothly from there! I was definitely skeptical to try this kind of service, but I am now happy and confident to try this service again in the future :) and I recommended my friend to try this just as I did because I became desperate haha.
Brunei Darussalam
FedEx International Economy
TC
The service was quick, however the delivery cost was quite high. Is the price only for the item sent or is it up to a certain amount grams/kilos? I wonder if I bought some other items at the same time would the delivery cost have been the same, as its up to a certain weight. The company is not transparent on this for obvious reasons (they have to make money somewhere)
Singapore
FedEx International Economy
TC
one of the packages sent was damaged. I'm not sure if an inspection was made prior to repackaging since there is no proof of photos to show the condition of the package that arrived at FWD2ME warehouse. maybe next time, you can send proof of photos.
forward2me
Hi there,

Many thanks for your feedback.

I am sorry to hear that you feel dissatisfied with our services and that you have received one of your items in poor condition to your address.

All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we should still be within the 21 days timeframe to submit a damage claim with the courier for your shipment if needed, once we have assessed the images of the damage to the packaging and to your goods in more detail. I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.

I hope this helps you further.

Kind Regards

Hayley
Japan
FedEx International Economy
TC
Good user experience.
Fast and easy to use. Clear price.
United States of America
DHL Express Worldwide
KT
price wise I wouldn't recommend, but their service is top tear and you don't need to worry about not receiving your package. everything came well package and within 2 weeks of ordering my item from amazon
Germany
DHL Economy Select
OS
Excellent service!
Latvia
FedEx International Economy
IS
Нравится то, что досконально проверяют данные.
Seychelles
FedEx International Economy
TC
The parcel came in fast and even in less time than originally advised. I will definitely encourage my colleagues to use forward2me.

Thank you guys. Job well done.
United States of America
DHL Express Worldwide
TC
Responds to customer questions in a timely manner. May definitely use this service again in the future.
Germany
DHL Economy Select
TC
The following happened within the last two years and I swear it is true:
1. Every package is opened and in one case contents have been damaged by opening/cutting too roughly through the outer packaging. If you ever want to send delicate items that cannot be replaced/repurchased, forward2me might not be the right service for you
2. One package got lost for months reappearing several months later without comment
3. The carrier DHL managed to lose (call it theft) a package culpably while delivering just by depositing at the destination address without signature and personal contact. This is unbearable on its own. After having spent weeks with useless communiction with DHL I turned to forward2me in order to report loss and file a claim against DHL. Then I have just been offered a compensation of roughly 10% of the total value (import fees/taxes not even included). Although forward2me later offered a compensation of the value without import taxes/fees, I do feel my interests vs. DHL are not represented in the right way. As customer of forward2me I am not entitled to file a claim against DHL myself. So I depend on forward2me to represent my interests. forward2me gives impression having no interest in addressing my concerns to DHL. This way nothing will ever get better. The thief will feel encouraged to do it again. This is so bad. I am very annoyed.
Portugal
UPS Standard Single
F
They were simply amazing, really good repackaging service!
Italy
UPS Standard Single
TC
Non userò più il tuo servizio.

Per un vostro errore nell'indicare il totale della fattura mi avete fatto pagare moltissime spese doganali.

Altro che risparmio!
forward2me
I am sorry to hear that you have discrepancies with the additional charges for your shipment.

All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers. We don't allow the additional local duties and taxes to be paid in advance, within the shipping costs, through our company, because we do not yet have the approved accreditation to carry out the customs clearance, through our services, to calculate the duties for the goods in advance. It is the courier agencies, such as Fed Ex, DHL and UPS, who use their own customs clearance departments to calculate the import taxes and duties owing for our customers shipments from UK warehouse and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery.


Unfortunately, local import duties and VAT calculated by your local customs department and the couriers is beyond our control and any discrepancies in the total costs cannot be reimbursed by us through our service. We are required to show the total shipping costs paid on the commercial invoice. All courier services that we use clear shipments through their own customs clearance departments, the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. However it is possible to remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself directly from your account by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom
"Include shipping price on commercial invoice".

However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid. Please be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment and also on the freight costs.

If your discrepancy is in relation to the total calculation of the import duties and taxes by for your shipment this would need to be resolved from destination with the courier.

We apologize for any inconvenience or frustration this has caused you but we do hope this issue will not deter you from using our services again in the future.

Please do not hesitate to get back in touch if you have any more questions or concerns.

Kind Regards

Hayley

Romania
DHL Express Worldwide
TC
well, as usual, good services. keep up the good work!!!
Germany
DHL Express Worldwide
TC
Works great, I will use this service again.
Germany
DHL Economy Select
TC
very friendly and fast help/communication
Germany
DPD Classic
TT
Service ist einfach zu nutzen und der Transport war schneller als gedacht.
United States of America
UPS Economy
TC
Trustworthy and no issues, and completed quickly thank you
United States of America
FedEx Connect
TC
Quick shipping. Reliable service.
Italy
UPS Standard Single
TC
Very good delivery service with one major downside: no hint on the taxes to be paid at arrival.
forward2me
Hi there,

Many thanks for your feedback. I am sorry to hear that you are dissatisfied with our services. I have checked your account details and I can see this was your first shipping experience with our company and that you shipped your first order from our UK warehouse which would have meant you would have incurred duties and taxes due to the United Kingdom no longer being part of the European Union. All shipments that are dispatched through our service are sent as Delivered Duty Unpaid with the courier and we do advise that goods which are required to be sent through our service may be subject to import duties and taxes for international deliveries. This information and further details can be found from our terms of trade under section 8.2. We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we have now opened a completely new dedicated warehouse in Germany. This is owned and operated by forward2me rather than a partner. We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did. The new warehouse address in Germany is up and running for our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay. We hope the new Germany warehouse address will be of interest to you.

Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service. I hope the information I have provided to you is useful and that you will reconsider your current rating for our service.

Kind Regards
Hayley
Norway
FedEx International Economy
BL
Anbefaler andre
Portugal
FedEx International Priority
AMS
Fast and arrived perfectly, 5-star experience!
South Africa
DHL Express Worldwide
JM
always great communication and repack everything very well - definitely use again
Canada
DHL Express Worldwide
BR
Have always had amazing luck with them they are very easy to use.
Italy
DHL Economy Select
MN
Very effective back office . Smooth process. Packaging of non boxed goods such as crisps should be offered
United States of America
DHL Express Worldwide
MS
This was a great service and was contacted because I was charged to much for shipping. Honesty is hard to find and I got that with this service.
France
DHL Express Worldwide
XC
You're better than reship
Australia
UPS Express Saver
TC
Swift delivery in terrific condition, but postage was almost three to four times the price of the package. A $10-15 purchase ended up costing $120 worth of shipping. It wasn't worth it.
forward2me
Hi there,Many thanks for your feedback.I am sorry that you feel disappointed with the final shipping price paid for your package.I have checked the courier shipping price you would have been quoted for your package with UPS Express from our pricing page on our website and this does match the shipping price you paid for with UPS Express from your account but the pricing page shipping quote would have not included the additional Australian GST at this point- our pricing page can only show +GST. This is because GST has to be calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.Please be aware that we are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.This information is also available from the FAQ's section on our website.If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.Kind RegardsHayley
United States of America
DHL Express Worldwide
TC
Excellent, quick and reliable service.
Australia
DHL Express Worldwide
TC
Always able to help and nothing is too difficult to do for me. 5+ ✨
United States of America
UPS Express Saver
TC
The peace of mind shopping online whenever a specific retailer won’t ship to the states. Simply buy anything, have it shipped to your forwarding address and they handle it from there. Like most effected by this awful pandemic. They too are busy with a ton of orders, but do not fret. Just be patient and they take care of the rest. Happy shopping peeps
Australia
FedEx International Priority
CF
Found them flexible and willing to work with me with shipping and payment dates in Europe. Item also came in less than 8 days from when they sent it, which was a surprise as I had expected with the current international border situation - that it could have taken 4 - 6 weeks for the package to reach me, but not so. They made it a pleasure getting an item I had been trying to find for almost 5 years, and when I found it the seller would not send it outside of europe, but Forward2ME to the rescue!
United Arab Emirates
DHL Express Worldwide
SF
Responsive customer service, quick processing and release, no issues so far