Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Nav NK
10 September 2022
DHL Express Worldwide
NN
Ridiculously expensive and long processing time.
Gwenaelle
10 September 2022
DHL Express Worldwide
G
Easy to use and great support team
Lang Nguyen
10 September 2022
DHL Express Worldwide
LN
Amazing! I was hesitant bc I never used a service like this before but I’m honestly so glad I did!
Lyra Jupiter
09 September 2022
TNT Economy Express
LJ
My experience is always great with forward2me.
Kervin Emmanuel
09 September 2022
FedEx International Economy
KE
Great service. Never had an issue with any of the services proposed. Don' t get me wrong... Its expensive to ship to my country. I do recommend them to find a solution for smaller packages as most of the time prices seem too much for a package if a few grams. Other than that i am satisfied with services and interactions with the staff also. Cheers guys.
Hi Kervin.
Many thanks for your feedback.
We are pleased to hear that overall you are satisfied with the service that we offer for our customers.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any
further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We are pleased to hear that overall you are satisfied with the service that we offer for our customers.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any
further questions or concerns.
Kind Regards
Hayley
Corinne Redding
09 September 2022
UPS Express Saver
CR
I would recommend forward2me. I have a fantastic book about the abacus that I wouldn’t be able to obtain because the seller wouldn’t ship outside of Japan. I have not seen this book anywhere else. I now am motivated to learn the Japanese language. I’ll start with OCR/machine translation but I really am interested to learn at least reading and writing. This would not be except for forward2me. One more comment. The book arrived FAST. I am pleased.
Jarrod Creswick
08 September 2022
DHL Express Worldwide
JC
Product arrived in good condition, easy to use, website runs smoothly
Verified Customer
08 September 2022
UPS Express Saver
VC
The service was great. Easy to understand the process, and as soon as I put in my order, the communication was excellent. They kept me informed of the status and was able to get my rather large item out within a few days of receiving it. It all arrived safe and sound.
Robby Morgenstein
08 September 2022
DHL Express Worldwide
RM
It was very clear what the OP rocess would be and it took very little time to get from the Yi Mk to Califonia.
,
,
Verified Customer
08 September 2022
DHL Express Worldwide
VC
I was super worried at first since what I had ordered was a pre-order that was a long way out, and making sure I'd be on top of everything, being unsure how it would 100% get to the right place and attributed to me. I had some contact with customer service and they explained fully how it would be under my account, and when my package showed up it was super easy to get everything on it's way to me! Very happy with the ease of it all and the low fees for a proxy service!
KEVIN FOK
08 September 2022
FedEx International Priority
KF
Excellent frontline response and efficient logistics staff, great Forward2Me experience, thank you !
Jeffrey Rescignano
08 September 2022
DHL Express Worldwide
JR
Fast and painless. Allows me to purchase from stores that don't ship to my country, or combine multiple shipments from other counties in order to save on shipping. Great service!
Verified Customer
08 September 2022
FedEx Connect
VC
2 out of the 4 shipments have had lost packages, they cannot tell me which box has which tracking number once they give it to fedex.
Hi there,
Many thanks for your feedback.
We are sorry to hear about the issues your experiencing with your missing package through FedEx.I can see that one of our Customer Experience agents is already looking into this case for you and they have an active investigation request ongoing with FedEx directly. We have provided all the information available to FedEx in relation to the missing package.
At the moment, we still have not received an update on the missing parcel from FedEx. However, please be assured that our agent is continuously monitoring this for you and they will provide you further feedback as soon as they have received a response from the courier.
We appreciate your continuous patience and cooperation during this time.
Our sincere apologies for any inconvenience this has caused.
We hope the information we have provided is useful and please do not hesitate to get back in touch with our Customer Experience department if you have any further questions or concerns in the meantime.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to hear about the issues your experiencing with your missing package through FedEx.I can see that one of our Customer Experience agents is already looking into this case for you and they have an active investigation request ongoing with FedEx directly. We have provided all the information available to FedEx in relation to the missing package.
At the moment, we still have not received an update on the missing parcel from FedEx. However, please be assured that our agent is continuously monitoring this for you and they will provide you further feedback as soon as they have received a response from the courier.
We appreciate your continuous patience and cooperation during this time.
Our sincere apologies for any inconvenience this has caused.
We hope the information we have provided is useful and please do not hesitate to get back in touch with our Customer Experience department if you have any further questions or concerns in the meantime.
Kind Regards
Hayley
Verified Customer
08 September 2022
DHL Express Worldwide
VC
First time using. Very prompt and user friendly
Verified Customer
08 September 2022
FedEx International Economy
VC
Good experience
Raheem B.
08 September 2022
FedEx Connect
RB
The process was fast, simple and easy! Plus their customer service is on point. I got my item delivered from England/UK to the USA within a few days. Will definitely be using this service again! ?
Peter Wysocki
08 September 2022
FedEx International Priority
PW
Was forced to have the package re-packed, this added delay and minimal reduction in size. Was promised a choice of shipping companies, but was forced to use FedEx Express at a a very high cost.
Hi there.
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rate that was offered to you from our UK warehouse.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I can see that your package was marked as requiring a a combine and repack service prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile car parts your package would have been assessed and carried for safety purposes rather than to reduce excess volume and this does not always guarantee potential savings on the original shipping costs. Furthermore because you had chosen the FedEx courier service for the combine and repack service from your account this would have been the only available courier service for you to select from your account at shipping stage although we do have the ability to open up the courier options after a repack has been completed by request.
We had managed to reduce the overall chargeable weight of your package by 1.02 kg which lowered the original shipping price with FedEx for your package by almost GBP 6.00.
We must make you aware that we will always assess packages for repack for safety as well as volume for onwards shipping and we cannot not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rate that was offered to you from our UK warehouse.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I can see that your package was marked as requiring a a combine and repack service prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile car parts your package would have been assessed and carried for safety purposes rather than to reduce excess volume and this does not always guarantee potential savings on the original shipping costs. Furthermore because you had chosen the FedEx courier service for the combine and repack service from your account this would have been the only available courier service for you to select from your account at shipping stage although we do have the ability to open up the courier options after a repack has been completed by request.
We had managed to reduce the overall chargeable weight of your package by 1.02 kg which lowered the original shipping price with FedEx for your package by almost GBP 6.00.
We must make you aware that we will always assess packages for repack for safety as well as volume for onwards shipping and we cannot not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley
Verified Customer
08 September 2022
FedEx International Priority
VC
Happy with the service provided but very expensive.
Hi there.
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the total shipping price paid.
The Australian Government introduced the charge of GST(Goods and Service Tax) on 1st July 2018.
We therefore need to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import at the Australian border.
If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office. We have to recover GST for the Australian Government on all shipments less than $1000 AUD if not GST registered, this a mandatory requirement for us as a forwarding agency and because we are offering shipping services to Australia and our revenue for shipments to customers' in Australia being over the maximum stated threshold we have to be GST registered.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's as well.
We hope the information we have provided is useful and would really appreciate it if you could amend your current rating.
Please do not hesitate to contact our customer experience team if you have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the total shipping price paid.
The Australian Government introduced the charge of GST(Goods and Service Tax) on 1st July 2018.
We therefore need to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import at the Australian border.
If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office. We have to recover GST for the Australian Government on all shipments less than $1000 AUD if not GST registered, this a mandatory requirement for us as a forwarding agency and because we are offering shipping services to Australia and our revenue for shipments to customers' in Australia being over the maximum stated threshold we have to be GST registered.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's as well.
We hope the information we have provided is useful and would really appreciate it if you could amend your current rating.
Please do not hesitate to contact our customer experience team if you have any further questions or concerns.
Kind Regards
Hayley
Verified Customer
08 September 2022
FedEx International Economy
VC
Without an excellent package forwarding company, in this post pandemic era, it is nearly impossible to get goods from overseas. Forward2Me is reliable, fast, reasonable, I already had several packages ranged from 10$ to 1000$+ value sent over via F2M. I'm now here writing this review to support good business.
Nebojsa Sjekloca
08 September 2022
DHL Express Worldwide
NS
Well are predefined actions. Site dosent have good support, some options that dosent exist are not good for reputation. They was added, permanently I think.
Staff that are customer support are very competent and polite.
Very big minus is that ordinary mail cannot be used.
Staff that are customer support are very competent and polite.
Very big minus is that ordinary mail cannot be used.
Juan Guzman
08 September 2022
DHL Express Worldwide
JG
Amazing customer service and package arrived quicker than I expected! Greatly recommend!
Verified Customer
08 September 2022
FedEx Connect
VC
I’m very happy with forward2me service. I received my package in timely manner and well packed. I contacted Kat from the customer service and got help I needed. I would definitely recommend forward2me to anyone and I would continue using them for my future purchases.
Verified Customer
08 September 2022
FedEx International Priority
VC
Quick and easy delivery
ann nash
07 September 2022
FedEx International Priority
AN
I purchased a number of items off eBay, from sellers in the UK. Over about a month long period, all 20-odd of my purchases went to Forward2me. I subsequently made a shipping order, and my parcel arrived to me here in New Zealand, a week or so later. Every single purchase I'd made was in there. Great service, and good communication from the staff at Forward2me.
anon
07 September 2022
UPS Economy
A
good service
Gary Evans
06 September 2022
FedEx Connect
GE
Super easy! Wanted a shirt I could not order in the states and this service delivered
Rene Vela
06 September 2022
FedEx Connect
RV
The service is good. However, I some of the rules aren't. It is legal to send fur through the mail but forward2me doesn't allow it. I didn't know it and, since I do not know anybody in the Uk and the seller doesn't accept returns, I had to trow a very nice fox coat to the waste basket.
Hi Rene,
Many thanks for your feedback.
We are sorry to see that you have only provided a 3* rating for our service, however, we really do appreciate the positive feedback that you had provided within your support ticket;
"While I do not like your policy of sending fur products abroad, the service provided by the support team was excellent. It was clear, fast and understanding of my situation. EXCELLENT SERVICE."
Your package was held in review from your account due to us not being able to ship it as it contained a real fur coat. One of my customer experience agents had been in regular contact with you trying to assist you with a return service or with shipping the fur coat to an alternative UK address. Unfortunately we are not authorized to ship any types of real animal skins or furs of any kind internationally. Please refer to our prohibited items page on our website to view all of the information regarding goods that are prohibited to us for shipping and where it clearly states 'Furs' under section 17.3.24.
We sincerely apologize for any inconveninece or loss this issue may have caused you.
We would strongly advise our customers to contact our customer experience team prior to purchasing any goods that are listed from our prohibited items list, as some of these items can be handled by us and shipped to some destinations if correctly declared, so we can further determine if we would be able to offer a shipping service for the goods. This would help customers' avoid any unnecessary delays or issues occurring with packages when they arrive to us.
https://www.forward2me.com/terms-of-trade/
We hope the information we have provided to you is useful, we hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to see that you have only provided a 3* rating for our service, however, we really do appreciate the positive feedback that you had provided within your support ticket;
"While I do not like your policy of sending fur products abroad, the service provided by the support team was excellent. It was clear, fast and understanding of my situation. EXCELLENT SERVICE."
Your package was held in review from your account due to us not being able to ship it as it contained a real fur coat. One of my customer experience agents had been in regular contact with you trying to assist you with a return service or with shipping the fur coat to an alternative UK address. Unfortunately we are not authorized to ship any types of real animal skins or furs of any kind internationally. Please refer to our prohibited items page on our website to view all of the information regarding goods that are prohibited to us for shipping and where it clearly states 'Furs' under section 17.3.24.
We sincerely apologize for any inconveninece or loss this issue may have caused you.
We would strongly advise our customers to contact our customer experience team prior to purchasing any goods that are listed from our prohibited items list, as some of these items can be handled by us and shipped to some destinations if correctly declared, so we can further determine if we would be able to offer a shipping service for the goods. This would help customers' avoid any unnecessary delays or issues occurring with packages when they arrive to us.
https://www.forward2me.com/terms-of-trade/
We hope the information we have provided to you is useful, we hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
L.C.
06 September 2022
DHL Express Worldwide
L
it’ll be better if price can be slightly cheaper
Kunde
06 September 2022
DHL Economy Select
K
very expensive
Hi Karin.
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rates. I can see you have processed 4 shipments through our service from both our UK and EU warehouse.
Our shipping rates for each of our warehouses are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage.
Please be aware that it is a service that you are paying for through our company as well as shipping.
I have done some calculations and I do not feel we would have been able to successfully save you further costs on shipping if you had requested a combine and repack service for your 7 packages as one piece because the additional repack charges would have caused an unnecessary further increase with your final shipping costs. I can see that the shipping cost with DHL Economy for your 7 packages had been based on the total dimensional weight/size of the 7 packages as a multi piece shipment at 10.20 kg rather than the actual combined weight of the goods 4.01 kg. If you had chosen to repack your goods into one single piece we may have been able to save you approximately EUR 10.00 on the original DHL shipping price initially but this would be excluding the additional EUR 14.00 repack charges that would have been added on top. Repacking your goods into fewer or smaller packages or as one piece can sometimes be more economic and eliminate the risk of individual boxes going missing but it is not always guaranteed that a combine and repack/reduction service will provide sufficient cost savings on the original shipping price with the courier. We feel you were provided with the most cost effective courier shipping option for your goods from our EU warehouse.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's as well.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rates. I can see you have processed 4 shipments through our service from both our UK and EU warehouse.
Our shipping rates for each of our warehouses are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage.
Please be aware that it is a service that you are paying for through our company as well as shipping.
I have done some calculations and I do not feel we would have been able to successfully save you further costs on shipping if you had requested a combine and repack service for your 7 packages as one piece because the additional repack charges would have caused an unnecessary further increase with your final shipping costs. I can see that the shipping cost with DHL Economy for your 7 packages had been based on the total dimensional weight/size of the 7 packages as a multi piece shipment at 10.20 kg rather than the actual combined weight of the goods 4.01 kg. If you had chosen to repack your goods into one single piece we may have been able to save you approximately EUR 10.00 on the original DHL shipping price initially but this would be excluding the additional EUR 14.00 repack charges that would have been added on top. Repacking your goods into fewer or smaller packages or as one piece can sometimes be more economic and eliminate the risk of individual boxes going missing but it is not always guaranteed that a combine and repack/reduction service will provide sufficient cost savings on the original shipping price with the courier. We feel you were provided with the most cost effective courier shipping option for your goods from our EU warehouse.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's as well.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
Kind Regards
Hayley
Alex
06 September 2022
FedEx International Economy
A
I'm writing this review to support good business. Forward2Me enables and provides intercontinental package forwarding service that is reliable, fast, reasonable, I had done several runs already with their help during past years. Every time I need goods from overseas I order the product and have it be sent to Forward2Me and they handle the sorting/shipping. Without a good forwarding company, buying things from other country is very difficult because the issue of international shipping.
Verified Customer
06 September 2022
DHL Express Worldwide
VC
I love using Forward2Me service. The company is such a great and helpful service for me to get order from over sea to the US. The staffs is very professional and helpful.
Out of all the forwarding services I have not found any better then Forward2me.
My only disappointment though no fault of anyone is the forwarding service. Getting order from Europe to USA my only option is DHL which can be a little expensive, I only wish there’s a few more different options.
Out of all the forwarding services I have not found any better then Forward2me.
My only disappointment though no fault of anyone is the forwarding service. Getting order from Europe to USA my only option is DHL which can be a little expensive, I only wish there’s a few more different options.
Evangelo
05 September 2022
DHL Economy Select
E
All quick, very smooth, all was resolved instantly when needed and reasonable price too!
Noura M J ALOTAIBI
05 September 2022
DHL Express Worldwide
NMJ
it was a bit late in delivery
Hi Noura.
Many thanks for your feedback.
I am sorry to hear that your shipment was slightly delayed for delivery to your address in Kuwait.
I can see that the shipment left our UK warehouse on the 9th August and had been in transit for a maximum of 3 business days (excluding weekends) before finally arriving to your address in Kuwait on Sunday 14th August.
We do try our best to make our customers aware that the stated delivery dates for shipments with all tracked couriers, from our website should only ever be seen as an estimate. The stated 2 business days for the delivery of your shipment with DHL Express, to Kuwait, would have been subject to any unavoidable transit or connection delays within the network and also local customs clearance. Furthermore, as your shipment contained dangerous goods there would have been additional clearance checks to be completed to ensure the goods were correctly declared and all necessary export documentation provided for clearing the dangerous goods prior to export from the UK. Unfortunately the additional export checks that are required for dangerous goods can sometimes cause further delays with the export and effect the original estimated delivery times for shipments.
We hope the information we have provided to you is useful, we hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that your shipment was slightly delayed for delivery to your address in Kuwait.
I can see that the shipment left our UK warehouse on the 9th August and had been in transit for a maximum of 3 business days (excluding weekends) before finally arriving to your address in Kuwait on Sunday 14th August.
We do try our best to make our customers aware that the stated delivery dates for shipments with all tracked couriers, from our website should only ever be seen as an estimate. The stated 2 business days for the delivery of your shipment with DHL Express, to Kuwait, would have been subject to any unavoidable transit or connection delays within the network and also local customs clearance. Furthermore, as your shipment contained dangerous goods there would have been additional clearance checks to be completed to ensure the goods were correctly declared and all necessary export documentation provided for clearing the dangerous goods prior to export from the UK. Unfortunately the additional export checks that are required for dangerous goods can sometimes cause further delays with the export and effect the original estimated delivery times for shipments.
We hope the information we have provided to you is useful, we hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Majed Abdullah
05 September 2022
FedEx International Priority
MA
Very professional and effecient
Verified Customer
05 September 2022
DHL Express Worldwide
VC
The package shipped quickly but the fee was higher than expected. White Rabbit would have shopped my order and shipped it for less. It would be nicer if your costs were more up front. Good service but high fee. Reliable which is important, so 3 stars for that alone.
Hi there.
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rates from our Japan warehouse.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage.
Please be aware that it is a service that you are paying for through our company as well as shipping.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I can see that you did not opt for a combine and repack service for your package prior to shipping from our Japan warehouse. The items, decorations, that you were shipping, although fairly light in weight, will have been packed into a larger box for safety/ handling purposes by the original seller. We may have been able to save you further costs on shipping if you had requested a combine and repack service for your package to try and reduce the size of the package further and lower your overall shipping price. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile items then we would have more than likely assessed and carried out a repack for safety purposes rather than to reduce excess volume and this would not have necessarily resulted in any potential savings on the original shipping costs.
I can see that the shipping cost with DHL Express for your original package had been based on the size of the package at 2.98 kg rather than the actual weight of the goods 0.82 kg and although repacking the decorations into a smaller package may have been more economic and could have saved you costs on the shipping, we do not feel this would have been the safest option for your goods. It is not guaranteed that a combine and repack/reduction service will provide sufficient cost savings on the original shipping price with the courier as this would be dependant on the types of items that are being requested for a repack inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rates from our Japan warehouse.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage.
Please be aware that it is a service that you are paying for through our company as well as shipping.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I can see that you did not opt for a combine and repack service for your package prior to shipping from our Japan warehouse. The items, decorations, that you were shipping, although fairly light in weight, will have been packed into a larger box for safety/ handling purposes by the original seller. We may have been able to save you further costs on shipping if you had requested a combine and repack service for your package to try and reduce the size of the package further and lower your overall shipping price. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile items then we would have more than likely assessed and carried out a repack for safety purposes rather than to reduce excess volume and this would not have necessarily resulted in any potential savings on the original shipping costs.
I can see that the shipping cost with DHL Express for your original package had been based on the size of the package at 2.98 kg rather than the actual weight of the goods 0.82 kg and although repacking the decorations into a smaller package may have been more economic and could have saved you costs on the shipping, we do not feel this would have been the safest option for your goods. It is not guaranteed that a combine and repack/reduction service will provide sufficient cost savings on the original shipping price with the courier as this would be dependant on the types of items that are being requested for a repack inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley
Verified Customer
04 September 2022
DPD Classic
VC
Alles perfekt
asmaa Alharbi
04 September 2022
DHL Express Worldwide
AA
Great great great
Mariela Vazquez
03 September 2022
FedEx Connect
MV
excellent thank you
Johnson
03 September 2022
DHL Express Worldwide
J
Brilliant support and I love the whatsapp interaction
Hocine Dr. Bezzaou
03 September 2022
DHL Economy Select
HDB
My experience with Forward2me is excellent. The company communication, the storage and logistics workflows are optimised and works with high accuracy.
Molesin Nicolas
03 September 2022
UPS Standard Single
MN
all is ok perfect
ValleyForge
03 September 2022
DHL Express Worldwide
V
Great forwarding service - quick and reliable. Not always successful getting goods out tax-free but I think if you can it’s a bonus.
Not a bargain solution though. If you want something quickly - great; if you’re not in a hurry, there are no slow/cheap options to AU.
Not a bargain solution though. If you want something quickly - great; if you’re not in a hurry, there are no slow/cheap options to AU.
Verified Customer
03 September 2022
DHL Express Worldwide
VC
All around great experience, thumbs up! ?
Stephanie Shui
02 September 2022
FedEx Connect
SS
I’m glad to have reliably received my package. However the interior box within my parcel was crushed, so I could not properly gift it. As a US customer the address for the the locker was a little confusing as it did not jive with the auto fill recommendations for the address when I checked out on the UK website I was purchasing from. Overall a bit expensive, but I was willing to pay to get something to the US that is only available in the UK.
vinh luc
02 September 2022
DHL Express Worldwide
VL
Tiffany & co sold out on the rose gold ring so I had to source it out from UK!! And finally found these guy they super healthful ? thanks guys
Verified Customer
02 September 2022
FedEx Connect
VC
Very fast and safe delivery
Verified Customer
02 September 2022
FedEx International Priority
VC
Thank you for great, affordable and timely delivery!
Benedictus Dundee
01 September 2022
FedEx International Priority
BD
Quick turnaround times! Quick and regular notification! User-friendly web application! After service follow-up email. Excellent service !!!! 5/5.
Jeff
31 August 2022
FedEx Connect
J
Forward2Me helped me get an obscure bicycle part from Germany. Shipping was more expensive than I'd like, but it was 100% worth it to get this part. And it arrived promptly.
Vann
31 August 2022
FedEx Connect
V
They didn't pack my food items inside the shipping box in the securest way. They placed a box of biscuits among glass bottles inside the shipping box without any protective wrapping, such a bubble wrap. They (or their site) also didn't inform me that the total charge for the overall shipment weight could have included a few more kilograms for the same total price.