customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.793726538143%
4
2.5450149519628%
3
1.0498186676847%
2
0.68079149965006%
1
1.7433352420945%
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reviews of forward2me
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South Africa
DHL Express Worldwide
RS
Always so professional and no requests even how small are answered. Your packages are indeed in safe hands and will be in time !!!! A++++ Thank you, everyone !!
Israel
FedEx International Economy
AG
I am very happy with this service. I have been using Forward 2me for 8 years now and no complaints. Also great customer service.
United States of America
DHL Express Worldwide
C
Easy and reasonable
United States of America
FedEx Connect
JF
They received my package, then sent it to me in perfect condition, will use again.
United States of America
FedEx Connect
MM
Trying to make a purchase from a German eBay Seller, the seller did not ship to countries outside the EU because of nonEU buyers.
I found Forward2me through internet reviews. Forward2me provided me the opportunity to purchase an eBay item from Germany not available outside the EU. I was, furthermore, able to track the purchase from the Seller first through eBay and then through the shipper provided by Forward2me.
Poland
UPS Standard Single
WB
Fast and excellent service.
United States of America
FedEx International Priority
SL
Order only took a few hours to be sorted after delivery service dropped off the package at their warehouse. Next day package was out and arrived after the weekend. Extremely pleased with the service.
Bermuda
FedEx International Priority
KB
My second timing going through forward2me and it was an extremely smooth process. I received my package in a timely manner and Aimee was extremely helpful with any questions I had. Highly recommend.
forward2me
Hi Kenneth.

Thank you so much for your feedback.

It is really good to hear that you are happy with the assistance and support that Aimee provided to you along the way.

I will pass on your gratitude personally.

We shall look forward to offering you our shipping services again very soon.

Kind regards,

Hayley
Belgium
FedEx Connect
JP
repacking failed and only 5 from 6 units were delivered. 1 was clearly broken as the full package was wet and smelling. Never again, really bad experience
forward2me
Hi Jo.

Many thanks for your feedback.

I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.

All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our EU warehouse up until the date of delivery and unfortunately we may just be still within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.

Please keep an eye out for our email.

I hope this helps you further.

Kind Regards

Hayley
United States of America
FedEx Connect
CW
While my package did arrive totally safely to me, and in a pretty decent timeframe, I took two stars off because my singular item had to be put in line to be "combine and repacked" which meant I had to pay more money and wait longer for what was 1 package to be put in a different box?

Other than that issue, the service was fine
forward2me
Hi Christopher.

Many thanks for your feedback.

I am sorry you are dissatisfied with your repack. I can see that your repack had exceeded our target of 24-48 hours.

To compensate you for the inconvenience we have performed the repack for free.

Forward2me is working to maintain great value pricing for our customers whilst also paying fair wages to our employees. This is a difficult balance to achieve in 2022 and has resulted in us failing to hit targets on multiple occasions.

To address these problems we are investing in technology and automation which will allow us to achieve more output with fewer people. The benefits of these investments will be felt by our customers in the coming months.

We want to thank you for using our service and your patience while we work through these issues. I would also appreciate it if you could reconsider your rating.

Please do not hesitate to contact me if you need anything further.

Kind Regards

Hayley
Qatar
DHL Express Worldwide
R
Clear communication, easy website and fast delivery. Only negative comment would be about the quoted/charged shipping rates. They’re considerably higher than a direct quote from DHL for same package weight/dimension.
forward2me
Hi Ronny.

Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with the shipping rates.

I can see that your first shipment was sent from our Tax Free warehouse in Guernsey.

Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.

Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.

Therefore it is recommended that you only look to ship higher value goods to the Tax Free address as the shipping options can be a little more expensive than shipping from our mainland UK address. We have recently switched on the FedEx International Priority as an additional courier option from the Tax Free warehouse.

I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.

Kind Regards

Hayley
Sweden
TNT Economy Express
JH
Fast and simple, no complaints whatsoever. Thank you!
New Zealand
DHL Express Worldwide
MC
The service was great but the postage was a bit pricey, it will come down as supply line function comes back. Good response to inquiries helped make this first time use smooth.
Portugal
DHL Economy Select
JCF
Very good and reliable service. They put the Clients in first place
Israel
DHL Express Worldwide
BD
Very satisfied with the service, really fast handling and shipping
United Arab Emirates
FedEx International Economy
MA
توصيل سريع والشحنة سليمه لي تعامل ثاني مره اخرى
Austria
DHL Express Worldwide
FP
Alles wunderbar funktioniert. Jederzeit gerne wieder
United States of America
UPS Economy
P
Everything was handled carefully and shipped straight to my door, excellent service
Italy
DHL Economy Select
EA
Everything worked as expected. Easy to use and easy to compare shipment options at various prices and guarantees depending on what you're shipping. Delivery was on time.
Greece
DHL Economy Select
DP
Always helpful with everything I have needed.
Great service!
France
DHL Economy Select
S
All perfect speed and good packaging.parfait
United States of America
FedEx International Economy
JG
They helped me move a package from the Czech Republic to the US at low cost. It was fast and easy.
United States of America
FedEx Connect
C
Excellent experience overall, would use this service again in the future.
France
DHL Express Worldwide
MM
Excellent service A1!!
United States of America
DHL Express Worldwide
J
It's a good service. They did indeed come through on receiving my package in Japan and then shipping it. I'm giving a low rating because I might as well have just paid flipper price on eBay because the shipping for my product was $70 :l to California. That was the cheapest shipping via DHL too. Product was 21×11×33.5cm and 1.67kg (3.68 pounds). Which is pretty exorbitant pricing for something weighting 3 pounds in my opinion. I would recommend choosing another forwarding service. I'm not sure how or why shipping is that expensive from them but on eBay international shipping for same product would've been $20 so they must be including some crazy fees in there somewhere. An even smaller package was like $30 as well. So they cray. Choose something else, I'll be trying tenso next if I ever buy overseas again. At least I didn't have to pay ca sales tax for my item.
United States of America
DHL Express Worldwide
GM
So fast and easy! Will definitely use again. Received my package in 3 days from UK to US.
Romania
FedEx Connect
C
The case of the big radio box I shipped got broken. Parcel was definitely mishandled by the transport company but also the protection was poor.
forward2me
Hi Claus.

Many thanks for your feedback.

I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.

All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and unfortunately we are no longer within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.

Please keep an eye out for our email.

I hope this helps you further.

Kind Regards

Hayley
United States of America
FedEx Connect
B
First time ever using a forward service and just so happened to be trying to ship health supplements to the US from the UK. Had no idea I had to do FDA paperwork and etc. Your team walked me through everything, were very quick to respond. Made the daunting task of trying to figure out everything as easy as it could be. Great job guys, you rock.
United States of America
DHL Express Worldwide
CF
Great and first class service! Definitely will continue to use y'all
United Kingdom
FedEx International Economy
AT
Great forwarding service. We use their services to get our customer returns from Germany.
United States of America
UPS Economy
M
Everything was smooth! I received my package on time without any problem. Will definitely use this company again.
United Kingdom
DHL Domestic Express
MVP
Execelente, tuve que devolver el producto porque excedía la tasa máxima que en un principio me mandaron, pero estuvieron atentos para ayudarme hacer la devolución, Gracias por estar pendientes siempre y resolver mis dudas
Morocco
DHL Express Worldwide
DNJ
Great service
Croatia
DHL Express Worldwide
DG
Service is great, but sometimes delivery cost is unreasonably high..
Anyway, I give 5 stars becouse service and hard work of all people involved deserves this. Keep up good motivatiom all you beautiful people. ?
Zambia
DHL Express Worldwide
AM
Usual efficient and fast service.
Malaysia
FedEx International Economy
SA
shipping was great with forward2.me
recommended
Items from EU ship to Asia
India
DHL Express Worldwide
GL
Always a pleasure dealing with an associate in customer service!
United States of America
DHL Express Worldwide
VS
Great service. worked as promised
United States of America
DHL Express Worldwide
CC
I use a service for buying from the UK, but your service is much more helpful as it opens the door to continental europe and EU. Sending to the address was easy. The shipping was high but for what I was after it was all worth it. I will likely make future transactions, and no doubt with forward2me.
United States of America
DHL Express Worldwide
C
Customer service is always the best! Agents are friendly and quick to respond.
Canary Islands
DHL Express Worldwide
ACC
Great company!! Thanks
Egypt
FedEx International Economy
MF
VERY Reliable and fast shipping!
Saudi Arabia
DHL Express Worldwide
EA
? good

Good
Good
Iceland
DHL Express Worldwide
BL
Have shipped multiple times with them and will continue to do so. Reasonably priced and always speedy service.
United States of America
UPS Express Saver
DS
None of the UK eBay sellers would ship to USA. So after some research, I decided to try Forward2Me. Not sure on the shipping and handling cost but wanted the parts anyway. So I added the provided UK address to eBay and purchased the items. Once the items arrived at Fordward2Me, it only took a few days for them to get the items shipped via UPS to the USA. Their pricing was fair and less than I thought it might be. However, I wasn't expecting to pay customs which I know if the government and not Forward2Me.

The customer communications via email was excellent too.

I would recommend Forward2Me to anyone needing that kind of service. Just know the shipping and the custom charges might be high.
Mexico
DHL Express Worldwide
FS
I would recommend this to anyone looking for great customer service.
Netherlands
UPS Standard Single
ML
Their process is well thought out and has been integrated well into their website. My U. K. post address was clearly communicated and thus easy for me to understand, for foreigners located in other parts of the world, understanding another country's addresses isn't always straight forward, which could lead to other (shipping) problems when placing the order. The packed was received by them and forwarded to me within 24 hours. I received it within another 48 hours. Their price was fair. Shipping options were plentiful.
Other forwarders I used in the past were a nightmare and extremely expensive.
I wouldn't hesitate to user Forward2Me again or recommend their service to others.
Canada
DHL Express Worldwide
EB
Fast option to buy UK products in Canada. Note you'll have to pay the 20% VAT if you use their personal shopper service. Would be great if they could setup the personal shopper service with a Guernsey billing address.
United Arab Emirates
DHL Express Worldwide
KA
Very friendly staff and up to the job
Wish you all the best
Indonesia
FedEx International Priority
AW
Excellent Services
But, sometimes shipment handling very slow, espeacially at Germany warehouse
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