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customer reviews

Thank you for visiting our reviews page! Here you can find the feedback of people like you about our parcel forwarding service. 

This page was made just for you because we do believe there’s nothing more important than the trust between us and our customers. We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as feefo and Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case feefo or Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.6 5

5
29.425625920471%
4
3.2842415316642%
3
1.4948453608247%
2
0.92047128129602%
1
1.6936671575847%
Finland
DHL Express Worldwide
TC
Fast service. Could always be faster though.
Australia
DHL Express Worldwide
TC
Very fast delivery once shipped. However, the process is clunky for a first time user, lots to do to make it a cleaner experience. Overall a useful service, but will only use for certain items based on my last experience, on balance it's too expensive.
forward2me
Hi there,

Many thanks for your feedback.

I am sorry to hear you have experienced certain difficulties with completing processes for shipping your packages through your account and that you feel the shipping costs were not within your budget.
I have calculated that, based on the type of products you were shipping, the shipping price you were offered, for your 4 packages as a multi piece shipment, was one of two best available courier prices, excluding the additional Australian GST, from our EU warehouse. FedEx International Priority would have been the more cost effective courier service, excluding GST, by approximately €9.50

Furthermore if you had chosen to repack your goods for shipping as one piece rather than sending as a multi piece shipment this would have actually increased the overall chargeable weight for your shipping price, you would have ended up paying a much higher shipping rate and you would have also had additional repack charges to pay on top of the base shipping price excluding GST.

The documents you would have been asked to upload from your account, prior to shipping, were the relevant proof of purchases for the goods in the stated packages that you required to ship. This is how our system works out the relevant Australian GST (Goods and Service Tax) which we are instructed to pass on to the Australian government for every shipment we send to Australia through our company. The Australian GST is calculated at 10% of the total value of the goods and also 10% of the shipping costs and this is applied to your total shipping invoice when you process your packages with the required courier service for shipping. We are required to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import. We understand the additional GST charges would have also increased your costs for shipping overall however the GST charges are beyond our control because due to us being a registered international forwarding agency we need to account for GST on sales of low value goods to consumers in Australia.
We apologize for any inconvenience this may cause you.

If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office.

I hope the information I have provided to you is useful and we hope that the issues you have faced will not deter you from using our services again in the future and that you will reconsider your current rating of our services.

Please do not hesitate to get back in touch if you should require any further assistance with anything else.

Kind Regards

Hayley
Australia
FedEx International Priority
TC
Fast acceptance at warehouse and delivery to Australia
Czech Republic
DHL Economy Select
TC
Straightforward, good prices and fast shipping
Netherlands
DHL Economy Select
TC
Expensive, but it works well. Even with whisky. Good help from the helpdesk.
Lebanon
FedEx International Economy
KN
excellent service.
Gibraltar
DHL Express Worldwide
TC
They were very professional and prompt with replies to queries via email and phone and tracking was super easy. Had a problem with the delivery of my laptop and USB cable they sent them separately instead of one package. A minor error that they resolved quickly and professionally.
Switzerland
TNT Economy Express
NR
Facile, rapide, efficace
Malta
DHL Express Worldwide
TC
As always efficient and prompt.
Iceland
DHL Express Worldwide
JH
good service
Sweden
DHL Economy Select
TC
Better repack. I had two coats and oaid over 60£ to get them sent to me. Apparently it was cheaper to send them separately. Which I doubt very much.
Taiwan
DHL Express Worldwide
GL
Thank you so much !
Australia
DHL Express Worldwide
TC
Great service! My delicate items were packaged perfectly, with a lot of care. The shipment was fast, and the customer service prompt and friendly. Thank you forward2me! :)
Japan
FedEx International Priority
TC
Fast and courteous delivery
Saudi Arabia
DHL Express Worldwide
TC
Speed , professional , support
Jordan
DHL Express Worldwide
TC
Very accurate and fast service
United States of America
FedEx Connect
TC
Great service, and I was glad of the economical shipping option!
United States of America
FedEx Connect
TC
Quick and fast
Japan
UPS Express Saver
AI
Satisfied with customer service, Ⅰcan work with peace of mind.
United States of America
FedEx Connect
RE
I had a very good costumer service experience with them. Thank you Kat for helping me.
Morocco
UPS Express Saver
TC
Great service! Love it.
Mexico
DHL Express Worldwide
TC
my shipment arrived in good condition and the price seems reasonable to me but I didn't like that the packaging material was neglected for some of my products and there is also no custom option for it.
Belgium
UPS Standard Single
TC
Perfect service, everything was ok.
Would recommend If your need stuff from abroad that isn't available in your country.
My products were delivered on time and in perfect shape.
Will work again with them.
Italy
DHL Economy Select
G
Velocissimi e professionali. Very fast and professional.
Excelent service!
Italy
DHL Express Worldwide
MZ
Davvero un ottimo servizio.
Provare per credere.Velocissimi , cordiali e sempre disponibili.
Risposte immediate a qualsiasi dubbio.Ho ricevuto la merce dal Regno Unito in pochissimo tempo e con chiarezza di informazioni e costi.
Iceland
DHL Express Worldwide
SV
The staff is exceptional - they are always professional and helpful. All my requests are treated with seriousness and willingness to solve.
United States of America
FedEx Connect
TT
Excellent service. Will use again!!
Japan
FedEx International Economy
Y
質問に対する対応が早い。
英語が得意ではないが、しっかりと確認してくれて回答が明確である。
Saudi Arabia
DHL Express Worldwide
TC
Great service
Switzerland
DHL Express Worldwide
TC
The complete process went smoothly. As soon as the package arrived at the warehouse, I got a notification. Then the shipment was reasonably priced and the goods arrived in great condition.
Saudi Arabia
FedEx International Economy
TC
excellent and fast service.
United States of America
DHL Express Worldwide
TC
The service was really easy to use. The website was updated quickly when they received my package and sent it to me quickly as well.
United States of America
FedEx Connect
AS
It worked just as described. And it was easy too. My packages made it from the UK to San Francisco, CA. I had a question, it was answered promptly. Thanks!
Japan
FedEx International Economy
TC
Fast delivery
Canada
FedEx International Priority
TC
This was my first time using their forwarding service and the experience was great. I order an item from Germany and had it delivered to Canada seamlessly. Would definitely use their service again.
United States of America
FedEx Connect
JM
Excellent service. I purchased a Lava Lamp with a spare bottle. They came to me in excellent, unbroken condition. Many Thanks.
Maldives
FedEx International Economy
TC
very happy that now I can ship stuff from UK, Turkey..etc. and the service is great. and I got my package with in 4 days .
Norway
DHL Express Worldwide
TC
Very good.
Australia
DHL Express Worldwide
TC
Fantastic parcel forwarding company. I have no hesitation in recommending to anyone considering parcel forwarding services from UK to Australia. My box was very carefully packaged by Simon and delivered speedily and in perfect condition. Thank you so much!
Japan
DHL Express Worldwide
TC
日本への配送手続きについてわからないことを質問すると、いつも迅速で丁寧な対応をしてくれる。担当者はみなさん親切で信頼できる。
United States of America
FedEx Connect
D
forward2Me had great customer service, in assisting me in getting started. They respond quickly, and get orders placed and shipped quickly. I would definitely be unitizing their services for future international orders. Their website and user account side of the site are all very well laid out and easy to use. They provide all the right information, in logical places, with updates along the way. As long as their rates continue to be reasonable, I look forward to doing future business with them.
United Kingdom
DHL Domestic Express
JK
Great customer support
Cyprus
DHL Express Worldwide
TC
Overpriced with no cheap shipping options
Saudi Arabia
DHL Express Worldwide
BK
Fast, reactivity and very professional. Should negotiate the carrier prices for better offers. Shipment is cheaper from us than from UK or Germany! I am based in the Middle East.
Israel
DHL Express Worldwide
RM
Item arrived safely
Singapore
TNT Express Non-Docs
JP
Fast Shipping and Excellent service provided by forward2me. TNT Express price was reasonable.
Singapore
TNT Express Non-Docs
TC
Easy to use. Good customer service responded to queries on the same day. Highly recommended
Japan
FedEx International Priority
TC
とても使いやすかった。
Greece
DHL Express Worldwide
SD
A service you can really trust. They shipped my order by the time they received it. In two days I got it to Greece from Germany !!!
Japan
DHL Express Worldwide
EC
Good communication. No problem.