
customer reviews
Thank you for visiting our reviews page! Here you can find the feedback of people like you about our parcel forwarding service.
This page was made just for you because we do believe there’s nothing more important than the trust between us and our customers. We hope you’ll find it useful!
ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as feefo and Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.
forward2me has no control over the feedback unless it is abusive or defamatory - in which case feefo or Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.





Many thanks for your feedback.
I am sorry to hear you have experienced certain difficulties with completing processes for shipping your packages through your account and that you feel the shipping costs were not within your budget.
I have calculated that, based on the type of products you were shipping, the shipping price you were offered, for your 4 packages as a multi piece shipment, was one of two best available courier prices, excluding the additional Australian GST, from our EU warehouse. FedEx International Priority would have been the more cost effective courier service, excluding GST, by approximately €9.50
Furthermore if you had chosen to repack your goods for shipping as one piece rather than sending as a multi piece shipment this would have actually increased the overall chargeable weight for your shipping price, you would have ended up paying a much higher shipping rate and you would have also had additional repack charges to pay on top of the base shipping price excluding GST.
The documents you would have been asked to upload from your account, prior to shipping, were the relevant proof of purchases for the goods in the stated packages that you required to ship. This is how our system works out the relevant Australian GST (Goods and Service Tax) which we are instructed to pass on to the Australian government for every shipment we send to Australia through our company. The Australian GST is calculated at 10% of the total value of the goods and also 10% of the shipping costs and this is applied to your total shipping invoice when you process your packages with the required courier service for shipping. We are required to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import. We understand the additional GST charges would have also increased your costs for shipping overall however the GST charges are beyond our control because due to us being a registered international forwarding agency we need to account for GST on sales of low value goods to consumers in Australia.
We apologize for any inconvenience this may cause you.
If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office.
I hope the information I have provided to you is useful and we hope that the issues you have faced will not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley










































Would recommend If your need stuff from abroad that isn't available in your country.
My products were delivered on time and in perfect shape.
Will work again with them.


Excelent service!


Provare per credere.Velocissimi , cordiali e sempre disponibili.
Risposte immediate a qualsiasi dubbio.Ho ricevuto la merce dal Regno Unito in pochissimo tempo e con chiarezza di informazioni e costi.






英語が得意ではないが、しっかりと確認してくれて回答が明確である。











































