customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Marcin K
06 November 2022
DHL Economy Select
MK
I have ordered a collectible toy gun from UK to PL and everything went smooth and by the numbers.
Michael S
05 November 2022
UPS Express Saver
MS
Frist time I've tried something like this. And I'm very impressed with how easy and quick it was. Will definitely use again
Katherine R
05 November 2022
DHL Express Worldwide
KR
The service was really fast and efficient. I have no complaints there. I just wish that the calculator tool was better at accurately assessing what the item would cost to ship. I was close on the weight of a pair of pants, and entered the information as best I could- accounting for Forward2Me's origin location and my destination but shipping was about ~$40 more than I anticipated due to the quote. Not a huge deal for an item I couldn't obtain any other way, but it would have been nice if the calculator would have accurately sorted what options were really available to me. This was my first time using a service like this, so there was a bit of "sticker shock" when I saw the final amount, but not sure what could be done there. In any event, be prepared to spend a little more that the quote says. No complaints about their turnaround time. I have items shipped to me from nearby that took longer to arrive, so 5 out of 5 for ship speed and packaging. They at least shipped the pants in a manner that didn't unnecessarily add weight and cost. Item arrived perfectly!
Edward L
05 November 2022
DHL Economy Select
EL
Good turnaround on package from Germany to UK but pricing could be more transparent and service cheaper.
Valerie M
05 November 2022
DHL Express Worldwide
VM
Excellent service as always from the staff at Forward2Me
Martina
04 November 2022
DHL Economy Select
M
Exceptional customer experience! Thank you for the fast shipping. Although my delivery needed repacking it was processed smoothly
Flip V
04 November 2022
UPS Standard Single
FV
There was some back n forth as my item contained foodstuffs, albeit they were certified by continental authorities. All in all a satisfactory result.
Amparo O
04 November 2022
FedEx International Economy
AO
Faster that expected. Good communication. Congratulations for a great service.
Sacky W
04 November 2022
DHL Express Worldwide
SW
Easy payment and fast delivery if you don't need to repackage it. Thank you
Marian M
04 November 2022
DHL Economy Select
MM
This isn't cheap but its very very convenient. Ordered shoes from Spain which didnt ship to the UK so send them to the forward 2 me Germany addressed. Was updated promptly when it was received and a few clicks later it was on its way. Courier attempted delivery yesterday which was quicker than expected and looking forward to receiving the item today.
Richard J
04 November 2022
DHL Express Worldwide
RJ
Professional service provided remarkably well from a distance.
Anthony Tajalle
03 November 2022
FedEx Connect
AT
Being able to buy items overseas and have them stored until I’m ready to resend my items is amazing thanks forward2me
S S
03 November 2022
DHL Express Worldwide
SS
This was easier than I thought. Had no problems will definitely use them again.
Marshall Z
03 November 2022
DHL Express Worldwide
MZ
I had been trying to get a specific pair of gloves for months in the US, Forward2Me allowed me to purchase online and ship to one of their warehouses (for a shop that wouldn't ship internationally).
Forward2Me alerted me when they got the package, let me know the place in Queue I was to repack/ship, and got it to my door in the US from the UK within a week of purchase.
Awesome service, definitely will use again.
Forward2Me alerted me when they got the package, let me know the place in Queue I was to repack/ship, and got it to my door in the US from the UK within a week of purchase.
Awesome service, definitely will use again.
Taylor I
03 November 2022
DHL Express Worldwide
TI
I just recently started using Forward2Me as my main reshipping service and my experience thus far has been exceptional. I get my packages in a timely manner, undamaged and packed properly. The shipping fees are also reasonable and they offer package protection for the declared value of your items. Highly recommend!
Brian H
03 November 2022
FedEx International Priority
BH
This is a really great service, wish I would've signed up years go. I use this service to purchase sneakers that I can't get within the US. Don't understand why one pair of shoes would be put into the Combine and Repack process. I understand the intent to save the customer a few bucks on shipping, but please understand some customers value speed over cost savings. I have no desire for my package to go through this process and have to wait until 1,200 other packages are repacked before mine (this is based off of an update email I received for where my package was in line). It only happened on the first order I placed, since then, all other orders went straight to the Ship Now process.
Yes, shipping does seem to be a bit high, but what isn't expensive these days, especially shipping something internationally. All in all, it's a great service and when I do have a concern customer service is quick to respond.
Yes, shipping does seem to be a bit high, but what isn't expensive these days, especially shipping something internationally. All in all, it's a great service and when I do have a concern customer service is quick to respond.
Todd L
03 November 2022
FedEx Connect
TL
Everything went very well! Shipping to US was within 1 week.
Melvin E
03 November 2022
FedEx Connect
ME
Very satisfied with the delivery of my merch. Looking forward to ordering more stuff in future.
Julio Romero
02 November 2022
DHL Express Worldwide
JR
They are a great forwarding service, they make it easier to cop Europe exclusive releases.
customer
01 November 2022
FedEx International Economy
C
forward2me sent me packages that other companies refused to send because these packages required special handling
Michael A
01 November 2022
FedEx Connect
MA
Efficient and delivers as promised. Efficient way of buying on ebay when they sellers dont deliver to other countries
Alexander W
01 November 2022
DHL Economy Select
AW
Fast and reliable service as always, Psalms sorted everything out fast and efficient.
Hi Alexander.
Thank you so much for your feedback.
We are really pleased to hear that you have been happy with our services.
I shall pass your gratitude onto Psalms personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
We are really pleased to hear that you have been happy with our services.
I shall pass your gratitude onto Psalms personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Filipe S
31 October 2022
DHL Express Worldwide
FS
Very good and quick service.
I will repeat the service and I need
I will repeat the service and I need
Becetti Med
31 October 2022
UPS Express Saver
BM
Bad exeperience
Hi Mhamed,
I'm sorry to see that you have provided us with a 1* review.
I have located your customer account details and I would like to reach out to you directly to discuss your reasons for your rating with you in more detail.
Please keep an eye out for my email.
I hope this helps you and we hope you will reconsider your current rating of our services.
Many thanks,
Hayley
I'm sorry to see that you have provided us with a 1* review.
I have located your customer account details and I would like to reach out to you directly to discuss your reasons for your rating with you in more detail.
Please keep an eye out for my email.
I hope this helps you and we hope you will reconsider your current rating of our services.
Many thanks,
Hayley
Renald D
31 October 2022
DHL Express Worldwide
RD
Had a small hiccup due to the address for DE warehouse being in the incorrect format on the website, thus 1 of the parcels has returned back to sender. When contacted CS I was given the correct address format and the 2nd parcel (main one) arrived successfully. From their on, all went smoothly and the package was delivered to me within 48hrs.
Hi Renald.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We apologize for the delivery issues with DHL Paket and we understand this has negatively impacted some of our customers.
We are confident that the previous delivery issues with DHL Paket are being looked into and resolved for us by the courier directly and we urge customers to ensure they are using the amended Germany delivery address format from their account.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime,
Kind Regards
Hayley
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We apologize for the delivery issues with DHL Paket and we understand this has negatively impacted some of our customers.
We are confident that the previous delivery issues with DHL Paket are being looked into and resolved for us by the courier directly and we urge customers to ensure they are using the amended Germany delivery address format from their account.
I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime,
Kind Regards
Hayley
Sarunas K
31 October 2022
DHL Economy Select
SK
Shipments always reach my virtual address. Communication is perfect - I always get information about all events including received shipment, prepared to send shipment, sent shipment, shipment tracking information, any changes. Operations are fast and prompt. Choice of couriers is good.
Petri S
31 October 2022
DHL Economy Select
PS
Product delivered in good condition with DHL. Customer service was very helpful.
Nate e
30 October 2022
DHL Express Worldwide
NE
I'm not always a fan of the repack that I'm forced to utilize but aside from that they are awesome-and with very good communication
Lawrence P
29 October 2022
FedEx International Economy
LP
OF COURSE, I DO NOT DENY THAT FORWARD2ME HAS BEEN VERY EFFICIENT IN DELIVERING PARCELS INTERNATIONALLY AROUND THE WORLD WHICHEVER OPTIONS WHICH ONE CHOOSES. THE SAME GOES WITH ME WHEN I SELECT MY SHIPPING OPTION WITH FEDEX ECONOMY.
HOWEVER, THERE IS LACK OF COMPETITIVENESS IN TERMS OF PRICING AND LACK OF FLEXIBILITY IN ITS SHIPPING OPTIONS.
BY COMPARISON, TIPTRANS.COM OF U. K. OFFER ROYAL MAIL AND NOW EVRI AS THEIR SHIPPING OPTIONS WHILE FORWARD2ME DO NOT, MAKING THE OPTIONS LOOK VERY LIMITED OTHER THAN THOSE MORE EXPENSIVE OPTIONS.
I CERTAINLY DO NOT UNDERSTAND WHY, STRANGELY, ROYAL MAIL IS NOT INCLUDED IN THEIR SHIPPING OPTION BECAUSE IT IS THEIR NATIONAL COURIER AND THEREFORE FORWARD2ME SHOULD HAVE BEEN PROUD OF IT.
THE OTHER FAILURE IS THAT IN TERMS OF FLEXIBILITY FORWARD2ME LOOSES OUT TO TIPTRANS BECAUSE TIPTRANS U. K. OFFER VERY FLEXIBLE COMBINE AND REPACK OPTIONS EVEN TO THOSE UNAFFORDABLE.
IN FORWARD2ME THE COMBINE AND REPACK OPTIONS ARE MADE TO CATER TO THE CONVENIENCE OF FORWARD2ME RATHER THAN TO ITS CLIENTS OR CUSTOMERS, BECAUSE IF MY PARCEL WEIGHT IS BELOW 1 KG, COMBINE AND REPACK OPTION IS NOT ENCOURAGED EVEN THOUGH THE MULTI PIECE SHIPPING OPTIONS LOOK ATTRACTIVE.
EVEN IF THE CHEAPEST OPTIONS ARE AVAILABLE (THERE ARE TWO IN FACT) IT DOES NOT SERVE MUCH PURPOSE UNLESS ONE HAS ONLY, AND ONLY, 1 PARCEL TO SHIP, MINUS THE OTHER COMBINE AND REPACK OPTION WHICH IS ONLY LESS THAN 1 KILOGRAMME AND WHICH FAILS TO MEET THE CRITERION. ON THE WHOLE, THE WHOLE COMBINE AND REPACK OPTION LOOKS WHOLLY UNATTRACTIVE COMPARED TO THOSE OFFERED BY TIPTRANS U. K. IRRESPECTIVE OF THE WEIGHT AND SIZE OF THE PARCEL.
THUS, IT LOOKS AS THOUGH FORWARD2ME LOOKS MORE ATTRACTIVE TO THOSE WHO CAN REALLY AFFORD IT RATHER THAN TO THOSE WHO REALLY CANNOT AFFORD ITS SERVICES.
HOWEVER, THERE IS LACK OF COMPETITIVENESS IN TERMS OF PRICING AND LACK OF FLEXIBILITY IN ITS SHIPPING OPTIONS.
BY COMPARISON, TIPTRANS.COM OF U. K. OFFER ROYAL MAIL AND NOW EVRI AS THEIR SHIPPING OPTIONS WHILE FORWARD2ME DO NOT, MAKING THE OPTIONS LOOK VERY LIMITED OTHER THAN THOSE MORE EXPENSIVE OPTIONS.
I CERTAINLY DO NOT UNDERSTAND WHY, STRANGELY, ROYAL MAIL IS NOT INCLUDED IN THEIR SHIPPING OPTION BECAUSE IT IS THEIR NATIONAL COURIER AND THEREFORE FORWARD2ME SHOULD HAVE BEEN PROUD OF IT.
THE OTHER FAILURE IS THAT IN TERMS OF FLEXIBILITY FORWARD2ME LOOSES OUT TO TIPTRANS BECAUSE TIPTRANS U. K. OFFER VERY FLEXIBLE COMBINE AND REPACK OPTIONS EVEN TO THOSE UNAFFORDABLE.
IN FORWARD2ME THE COMBINE AND REPACK OPTIONS ARE MADE TO CATER TO THE CONVENIENCE OF FORWARD2ME RATHER THAN TO ITS CLIENTS OR CUSTOMERS, BECAUSE IF MY PARCEL WEIGHT IS BELOW 1 KG, COMBINE AND REPACK OPTION IS NOT ENCOURAGED EVEN THOUGH THE MULTI PIECE SHIPPING OPTIONS LOOK ATTRACTIVE.
EVEN IF THE CHEAPEST OPTIONS ARE AVAILABLE (THERE ARE TWO IN FACT) IT DOES NOT SERVE MUCH PURPOSE UNLESS ONE HAS ONLY, AND ONLY, 1 PARCEL TO SHIP, MINUS THE OTHER COMBINE AND REPACK OPTION WHICH IS ONLY LESS THAN 1 KILOGRAMME AND WHICH FAILS TO MEET THE CRITERION. ON THE WHOLE, THE WHOLE COMBINE AND REPACK OPTION LOOKS WHOLLY UNATTRACTIVE COMPARED TO THOSE OFFERED BY TIPTRANS U. K. IRRESPECTIVE OF THE WEIGHT AND SIZE OF THE PARCEL.
THUS, IT LOOKS AS THOUGH FORWARD2ME LOOKS MORE ATTRACTIVE TO THOSE WHO CAN REALLY AFFORD IT RATHER THAN TO THOSE WHO REALLY CANNOT AFFORD ITS SERVICES.
Keith Y
29 October 2022
UPS Express Saver
KY
I was a little hesitant to pay for an item and have sent to third party. I was very impressed after how efficient the process was. Received package very quickly and was notified each step. Well worth the cost if getting items from UK
M V
29 October 2022
DHL Economy Select
MV
Very satisfied. Super fast service, fair prices, various shipping options, easy set up and all very transparent. Additional services (storage up for 30 days etc.) available too. Highly recommended.
Satoru n
28 October 2022
FedEx International Priority
SN
Although there were troubles such as the item being returned because it did not reach the destination in Germany, it seems that the purchaser and the destination were able to coordinate and it arrived safely.
Eduardo D
27 October 2022
DHL Express Worldwide
ED
Great customer service! I spoke with Aimee and she was very helpful in answering questions as well as helping me to check on my shipments. She has the knowledge of the service.
Gennadiy D
27 October 2022
FedEx Connect
GD
This is a great place to use when you want things from Europe. They provide fast, efficient and accurate service without any hassle. They definitely pride themselves on quality customer service and always provide choice to the customer in terms of shipping sevices. I would definitely use them again and I highly recommend them since I have never been disappointed with the services they provide.
Daniel Garcia
26 October 2022
DHL Express Worldwide
DG
Pricing. You guys charging over $50 for shipping one package
Michael A
26 October 2022
DHL Express Worldwide
MA
Forward2me is an outstanding package forwarding service. I have used them several times. They communicate well, are professional and efficient and simply get the job done. Highly recommended.
Irek
25 October 2022
UPS Standard Single
I
great service, fast shipping and low prices. I recommend
Jimmy Tan
25 October 2022
FedEx International Economy
JT
I encountered an issue with import tax due to mis-recording of the item description and commodity code. The service agent graciously refunded the excess amount back to me. I am so grateful for that. Such professional service!
Victor S
25 October 2022
FedEx Connect
VS
Easy to work. Very Straight forward! And helpful when I had a few question.
Dimitris P
24 October 2022
DHL Economy Select
DP
Very good service from everyone. They are all always very polite and when ever there is a special need they help to find a solution.
Muhamad I
24 October 2022
DHL Express Worldwide
MI
Satisfied with the service provided.
Goods arrived safety and well packed.
Progress updated accordingly.
Goods arrived safety and well packed.
Progress updated accordingly.
Suleiman F
24 October 2022
DHL Express Worldwide
SF
I've forwarded a few items already from UK to UAE and they were always quick to action and Customer Service is quick to respond to any queries. Definitely recommend.
Leander
23 October 2022
DHL Express Worldwide
L
Painless. It was easier than I was expecting. Many thanks.
It was a pleasure doing business with you.
It was a pleasure doing business with you.
MSt
23 October 2022
DHL Express Worldwide
M
Delivery was very quick, 4 days to Australia. My only issue is the proce quoting, where they have different postage prices depending which UK warehouse (mainland or channel island) you ship from. I had a quote for £40 on the website but the actual price was £60 because I used the channel island website. So double check what warehouse you are price checking for as its not clear on the webpage. I guess they think that because people save VAT by sending it to Guernsay they can raise postage by 50%.
Dirk K
23 October 2022
DHL Economy Select
DK
Quick repsonse to questions and items well repacked! Could have done with a picture of item after being unpacked.
Daniel N
21 October 2022
FedEx Connect
DN
After some address problems caused by DHL not delivering to your address it was a bumpy start but I will use your services again with GLS to ship you and it seems to work fine now! Thanks a lot, I'll be back!
Blessing n
21 October 2022
DHL Domestic Express
BN
Preety fast, easy to communicate. Use them all the time.
Michael B
21 October 2022
FedEx Connect
MB
The experience is flawless. Great customer service when it is needed
Marcin C
21 October 2022
DHL Express Worldwide
MC
Had few items sent to German warehouse and never had an issue
Happy with overall service
Happy with overall service
Joice B
21 October 2022
FedEx Connect
JB
This was the first time I've used an international shipping forwarder, and I must say, I'm very impressed with the quick and easy process of this service. I have recommended their service to several friends including on my social media account, and I would definitely be using them again for all my UK purchases.