Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Sabrina L
01 December 2022
FedEx International Priority
SL
I'm very pleased with this service and how quickly I received my package.
Egon M
01 December 2022
DHL Express Worldwide
EM
All ok mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Lynn H
01 December 2022
DHL Express Worldwide
LH
Recieved very quickly but the shipping is very expensive to alternative companies. So not doable just for things you sort of want and like.
Hi Lynn.
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the shipping prices offered.
I would like to reach out you directly to discuss your feedback with you in more detail
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the shipping prices offered.
I would like to reach out you directly to discuss your feedback with you in more detail
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Aleksandr N
01 December 2022
DHL Express Worldwide
AN
The parcel processing was very quick. There were quite many delivery options. Positive experience after all
Christian K
01 December 2022
DHL Express Worldwide
CK
Too easy
Great service
Pricing could be better though..
Great service
Pricing could be better though..
James H
30 November 2022
DHL Express Worldwide
JH
They do a great job at getting you your package fast
Twana S
30 November 2022
FedEx International Economy
TS
Fantastic timely service. Extremely helpful staff. Highly recommend it and will use again for sure.
Louis W
29 November 2022
FedEx Connect
LW
Great value, everything was protected with bubble wrap. Very happy with my experience
Jason D
29 November 2022
FedEx International Priority
JD
Quick and easy! For whatever reason there's a fifty character limit on this textbox.
John e
29 November 2022
UPS Express Saver
JE
Great service and very help full during the whole process of the transaction
Lance A
29 November 2022
FedEx Connect
LA
Service from Forward2Me was as promised. Efficient and fast! Very good communication.
Davide O
28 November 2022
FedEx International Economy
DO
Very very good appreciated
They answer really quickly for every question you Need to know
Sorry my bad english but Is that im not from uk
They answer really quickly for every question you Need to know
Sorry my bad english but Is that im not from uk
Masayuki H
28 November 2022
FedEx International Economy
MH
Satisfied with Nice Support! The Items has been arrived Good Conditions, Thanks.
Juan M
28 November 2022
DHL Express Worldwide
JM
Worked flawlessly. Shipping from UK to Puerto Rico
Panagiotis F
28 November 2022
DHL Express Worldwide
PF
Everything came in great condition and really fast 1-2 business days. I would definitely use this again!
Yael z
28 November 2022
DHL Express Worldwide
YZ
Although a tad weird that you cannot make a shipment for a CD in a smaller, cheaper package.
Other than that, everything arrived in top condition, and I am very pleased.
Other than that, everything arrived in top condition, and I am very pleased.
Hi Yael.
Many thanks for your feedback.
We are pleased to know that you have been satisfied with our services overall.
I can see that one of your packages was containing alcohol and required a repack prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Our Japan warehouse may have felt it unsafe to consolidate the CD item with the alcohol in case of potential damages incurring during transit.
The repack service for your alcohol package would have been advised to you to ensure the fragile glass bottle was securely packed, to ensure that little movement could occur inside the package and to avoid risk of the glass item becoming damaged during transit.
Although shipping the alcohol and CD in the same single package may have been more economic and potentially saved you costs on the shipping from our Japan warehouse, the repack team did not feel this was the safest option for your goods. It is not guaranteed that a combine and repack service will provide sufficient cost savings on the shipping prices with the available courier services as this would be dependant on the types of items that are being repacked inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
If you should have any further questions or concerns please do not hesitate to get back in touch and I will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
We are pleased to know that you have been satisfied with our services overall.
I can see that one of your packages was containing alcohol and required a repack prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Our Japan warehouse may have felt it unsafe to consolidate the CD item with the alcohol in case of potential damages incurring during transit.
The repack service for your alcohol package would have been advised to you to ensure the fragile glass bottle was securely packed, to ensure that little movement could occur inside the package and to avoid risk of the glass item becoming damaged during transit.
Although shipping the alcohol and CD in the same single package may have been more economic and potentially saved you costs on the shipping from our Japan warehouse, the repack team did not feel this was the safest option for your goods. It is not guaranteed that a combine and repack service will provide sufficient cost savings on the shipping prices with the available courier services as this would be dependant on the types of items that are being repacked inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
If you should have any further questions or concerns please do not hesitate to get back in touch and I will be more than happy to assist you further.
Kind Regards
Hayley
Richard D
27 November 2022
UPS Express Saver
RD
I attempted to have an item that is unavailable in Australia sent to me on about four occasions. Still, the sellers were unable or unwilling to proceed when shipping the article. So I decided to use the services of Fordward2Me. I was pleasantly surprised to discover that they were willing to have the item repackaged and sent to me. The staff I dealt with were very understanding and helpful in ensuring I received the best service. I highly recommend that anybody with problems with overseas shipping get in touch with Forward2Me and they will ensure that your needs are met. The staff member who dealt with me provided excellent service and deserved a five-star rating.
Richard G
26 November 2022
DHL Express Worldwide
RG
Always by the book.
Always dependable
Always trustworthy
Love these guys.
Always dependable
Always trustworthy
Love these guys.
Ray T
25 November 2022
UPS Express Saver
RT
Great to discover this service to assist me collecting auto parts to restore my vintage Capri's which are not available in Canada.
Piet G
25 November 2022
DHL Economy Select
PG
Very smooth handling and very neatly repackaged.
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Ronald P
25 November 2022
FedEx Connect
RP
Every time I have used forward2me, it has been a fast, easy, and successful shipping experience.
Dennis W
24 November 2022
FedEx International Priority
DW
Customer service answered all questions timely and the process was very smooth and efficient.
Jeroen X
24 November 2022
DHL Express Worldwide
JX
Easy to use and fast delivery options! I will happily use their service more often.
Stephen B
23 November 2022
UPS Express Saver
SB
I made an order for some lava lamps from the UK and had the shipment from Forward2Me in a week!
Cathrine K
22 November 2022
DHL Express Worldwide
CK
Fast shipping via DHL and easy to use website to track my shipments from Guernsey
Michael R
22 November 2022
DHL Express Worldwide
MR
This was my first time dealing with shipping internationally and it couldn't have been any smoother. Love the 30 day window where you can stockpile and consolidate multiple packages which ends up being a cheaper alternative then if I were to ship them individually. When it was finally time to pull the trigger and have my stuff shipped to the US, my package arrived in a timely manner. Overall had a great experience and would definitely recommend foward2me to anyone who's looking for an international shipping service.
Lukas A
22 November 2022
TNT Economy Express
LA
This service is great und uncomplicated. I only experienced some trouble because I chose TNT for shipment to Germany and they are fascinatingly shitty. But I can't blame forward2me for that.
Thanks a lot and I am looking forward to the next time!
Thanks a lot and I am looking forward to the next time!
James g
20 November 2022
FedEx Connect
JG
Delivered as promised even though there was an error in the address that was corrected before the shipment.
Semyon O
20 November 2022
UPS Standard Single
SO
Well forwarded and repacked. Support is reachable and helpful.
Trish B
19 November 2022
UPS Express Saver
TB
I have found the service to be efficient, however it would be even better if we could have an option to include duties and taxes on our shipment as most other forwarding agents do today.
Maria L
18 November 2022
TNT Economy Express
ML
Quick and easy, highly recommended. Good service. More letters.
Andrew G
18 November 2022
DHL Express Worldwide
AG
Very professional service!...
Mark S
17 November 2022
FedEx Connect
MS
Was skeptical at first or thought I would be charged a super high premium. The prices were actually very reasonable and I got my package quickly without any damages.
Michael H
16 November 2022
FedEx International Priority
MH
Beware when choosing FedEx as your shipment carrier. I had a 6 piece shipment that arrived on 3 different days. I would also opt for repack as most of the lps were in flimsy packaging. They all survived the trip to the states thankfully.
Hi Michael
Thank you so much for your feedback.
We are sorry to hear about the delivery delays with your recent FedEx shipment.
It is great to hear that all 6 packages did eventually arrive to you in in the USA and they were all in good condition.
We are really pleased to hear that you have been happy with our services.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
We are sorry to hear about the delivery delays with your recent FedEx shipment.
It is great to hear that all 6 packages did eventually arrive to you in in the USA and they were all in good condition.
We are really pleased to hear that you have been happy with our services.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Steven P
15 November 2022
FedEx Connect
SP
Great service, no problems, ordered from adidas.uk and it shipped to their warehouse and then to me with no problem. Was only around $30 to ship it and no other fees. Will use again
Bow wow meow customer
15 November 2022
FedEx International Priority
BWM
I would have like more communication, otherwise hassle free.
Hi Faye.
Many thanks for your recent feedback.
We are happy to hear that you have been satisfied with our service overall.
I have checked your communication history with us and we had received 4 separate support tickets from your email address over 2 days that were all relating to the same concerns or queries and I can see that our Customer Experience agent, Aimee, was quickly on hand to answer all of your questions and concerns less than 24 hours after your support tickets had been sent in to us.
If any customers need to communicate with our Customer Experience team, we do advise for you to allow us up to 24 hours to respond to queries. We would also advise that you only contact us either by email, social media or WhatsApp and not all channels. Many customers are contacting via all channels or through more than one email thread. This can lead to an unnecessary increase of our workload and can sometimes cause a duplication of work which can result in longer response times to our customers because it will be pushing your query further down in the queue.
I hope the information I have provided is useful to you and we look forward to offering you our shipping services again very soon.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your recent feedback.
We are happy to hear that you have been satisfied with our service overall.
I have checked your communication history with us and we had received 4 separate support tickets from your email address over 2 days that were all relating to the same concerns or queries and I can see that our Customer Experience agent, Aimee, was quickly on hand to answer all of your questions and concerns less than 24 hours after your support tickets had been sent in to us.
If any customers need to communicate with our Customer Experience team, we do advise for you to allow us up to 24 hours to respond to queries. We would also advise that you only contact us either by email, social media or WhatsApp and not all channels. Many customers are contacting via all channels or through more than one email thread. This can lead to an unnecessary increase of our workload and can sometimes cause a duplication of work which can result in longer response times to our customers because it will be pushing your query further down in the queue.
I hope the information I have provided is useful to you and we look forward to offering you our shipping services again very soon.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
大輔 村
15 November 2022
FedEx International Economy
��
All the operators I contacted was very helpful to solve my package's problem. Thank you.
Adam Apostolos
14 November 2022
DHL Express Worldwide
AA
I think this company is great... 1. The ability to buy from vendors in England & Germany & have it shipped to my address in the states is huge. The way it's explained how to use the service & setup on the website is straight forward. I've had wonderful success with it. If theirs's any delays or problems, questions one of their staff members contact you through email & let you know what the issue is & steps to take to solve it. I've had nothing but positive results w/Forward2me.
Rebecca W
14 November 2022
FedEx Connect
RW
So far, my experience has been very pleasant with Forward2Me! I have had about 3-4 packages shipped to me so far from them, and all have arrived to me in a timely manner in good condition. I would definitely recommend their service and use again in the future!
Maureen S
14 November 2022
DHL Domestic Express
MS
I encountered an issue when I tried to purchase food, but they were very helpful, and I got my goodies for Christmas!
Eric W
14 November 2022
FedEx Connect
EW
This is a service that is fast, easy, and efficient. It was simple to set up and make a transaction. I look forward to utilizing this service again in the near future.
Stefan R
14 November 2022
UPS Standard Single
SR
The service is quick and well organised. The layout of the page (insertion of values etc.) are a bit tricky for those not used to it. So beginners and new clients may struggle with it. But there is a quick and responsive help service, which provides comfort. Shipping and packing are always very good.
I am satisfied with forward2me, wouldn't change it and will encourage others to use it as well.
Kind regards
Stefan Roda
I am satisfied with forward2me, wouldn't change it and will encourage others to use it as well.
Kind regards
Stefan Roda
Christian D
14 November 2022
DHL Economy Select
CD
The positive things first: the whisky bottle arrived savely and the support answered quickly. But your online software program is not optimizied for shipping alcohol from UK to Germany. I was not able to choose the shipping details: "Please contact our support." After some explanations I got the answer, that the bottle must be repacked. I got an another email to proceed online. The system said again: "Please contact our support." I contacted the support again, First I got the answer, it will work now. The system said again: "Please contact our support." One day later after some very detailed informations, how I had to go through your website, I found the next step. Paypal paying worked ok. A few days later DHL informed about the customs and taxes I had additonally to pay again. In the end I paid for this bottle in total ca, 180 Euro (shop price 80 pounds, forward2me 39 pounds, DHL customs 47 Euro)!
I know this before, but there surely some customers not aware of this. You should inform your customer in advance!
I know this before, but there surely some customers not aware of this. You should inform your customer in advance!
Hi Christian,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
All alcohol repacking and shipping from any of our warehouse locations has to be handled by our Customer Experience team so we can firstly determine if we can offer a shipping service for the alcohol to the required destination country, please note we can only offer DHL for alcohol shipments, and we also need to ensure the correct repack and shipping instructions are provided to the warehouse team when they are preparing the alcohol for transit with the couriers.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
All alcohol repacking and shipping from any of our warehouse locations has to be handled by our Customer Experience team so we can firstly determine if we can offer a shipping service for the alcohol to the required destination country, please note we can only offer DHL for alcohol shipments, and we also need to ensure the correct repack and shipping instructions are provided to the warehouse team when they are preparing the alcohol for transit with the couriers.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
customer
13 November 2022
DHL Express Worldwide
C
Reliability
Adam LeRoy
13 November 2022
DHL Express Worldwide
AL
Quick and easy package forwarding. Recommended!
Jorge Matos
12 November 2022
FedEx International Economy
JM
By my experience even when the Queue is long they are pretty fast in combining and repacking and shipping items.
Erdem Tandirli
12 November 2022
FedEx International Economy
ET
Prompt replies from customer service, fast shipment upon payment, thank you
User
12 November 2022
DHL Express Worldwide
U
Do not use. Not trustworthy, every step requires service enquirers (system does not work), very expensive at the end. paid 3x item value.
Hi there,
Thank you for your recent feedback.
We are sorry that you could only provide us with a 1* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Thank you for your recent feedback.
We are sorry that you could only provide us with a 1* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Jakob
12 November 2022
DHL Express Worldwide
J
Extremely expensive and only one option of shipping. Inflexible.
Hi Jakob.
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within the beauty advent calendar as dangerous goods for shipping purposes. All beauty advent calendars that are received to us, we have to identify and input any restricted products that are within the beauty advent calendars individually-we are not permitted to simply state beauty advent calendars as one single commodity.
Due to your beauty advent calendar containing restricted products, the advent calendar required a repack service prior to shipping to ensure it was packed and prepared in the required size box to comply with Dangerous goods regulations for shipping internationally. We are only accredited to ship dangerous goods with DHL or FedEx services for shipping and your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx. This is the reason why you were only provided with the DHL courier option at shipping stage.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing beauty advent calendars that consist of products such as perfumes and we understand that the packaging requirements that we have to follow for dangerous goods shipments can cause an unavoidable increase in the overall chargeable weight and shipping prices for our customers with the courier.
We are sorry for any inconveniences.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within the beauty advent calendar as dangerous goods for shipping purposes. All beauty advent calendars that are received to us, we have to identify and input any restricted products that are within the beauty advent calendars individually-we are not permitted to simply state beauty advent calendars as one single commodity.
Due to your beauty advent calendar containing restricted products, the advent calendar required a repack service prior to shipping to ensure it was packed and prepared in the required size box to comply with Dangerous goods regulations for shipping internationally. We are only accredited to ship dangerous goods with DHL or FedEx services for shipping and your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx. This is the reason why you were only provided with the DHL courier option at shipping stage.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing beauty advent calendars that consist of products such as perfumes and we understand that the packaging requirements that we have to follow for dangerous goods shipments can cause an unavoidable increase in the overall chargeable weight and shipping prices for our customers with the courier.
We are sorry for any inconveniences.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Jane S
11 November 2022
DHL Express Worldwide
JS
I have used Forward2Me for orders from both the UK and Japan. Every time I have dealt with both the service has been exceptional. I would definitely recommend Forward2Me