Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Onika p
22 December 2022
DHL Express Worldwide
OP
Amanda W
22 December 2022
FedEx International Priority
AW
This has been the quickest delivery I have ever had to Saudi Arabia from the UK. A matter of days and not weeks
Ashley W
22 December 2022
DHL Express Worldwide
AW
This forwarding service is easy to use with a few country options in Europe and UK. I was a bit confused when the item hit the address and wanted me to upload a document before forwarding to Australia (it didn't explain what or why) but a quick Google gave me the answer - a receipt for the ATO.
Would recommend, will definitely use again
Would recommend, will definitely use again
Hi Ashley.
Thank you for your feedback.
We are required to recover Goods and Service Tax on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
Further information is also available from the FAQ's section on our website https://www.forward2me.com/australian-gst/ and from our 'Ask the Experts' page https://www.forward2me.com/ask-the-experts/
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Thank you for your feedback.
We are required to recover Goods and Service Tax on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
Further information is also available from the FAQ's section on our website https://www.forward2me.com/australian-gst/ and from our 'Ask the Experts' page https://www.forward2me.com/ask-the-experts/
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Margit L
22 December 2022
DHL Economy Select
ML
Everything worked fine, delivery arrived punctually, thanks
Jacob B
22 December 2022
UPS Standard Single
JB
Took 5 days from order in the UK till my parcel eventually arrived in Denmark. Very efficient and professional.
Sr J
22 December 2022
FedEx International Economy
SJ
A little bit of costly the rest remain perfect service
Hi SR J
Many thanks for your feedback.
For the peace of mind for all of our customers, we can offer a price match guarantee.
If you can find a cheaper like for like carrier service through another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
Many thanks for your feedback.
For the peace of mind for all of our customers, we can offer a price match guarantee.
If you can find a cheaper like for like carrier service through another forwarding service we'll refund you.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
Julian H
21 December 2022
DHL Express Worldwide
JH
Everything went well and was communicated in a efficient way. A bit pricey though as I had more than double the cost of importing my 70 Pounts Order now:D
Update: This was a misstake of mine. I did not see the different shipping options that would have been cheaper.
Update: This was a misstake of mine. I did not see the different shipping options that would have been cheaper.
Elizabeth H
21 December 2022
UPS Standard Single
EH
Process was very easy from start to finish and I had my package in a couple of days.
Jenny S
20 December 2022
UPS Express Saver
JS
This is my first experience with forward2me services. The only down side is that the freight charges was double the cost of my purchase/shopping. The package is 1.51kg and came in a big box (I believe it's from the retailer) resulting in the high freight cost which was more than SGD200. As my purchase is 3 clothing items, they could be folded and repacked into a smaller box or a poly mailer. Perhaps forward2me could provide repacking services for such items. Thank you.
Hi Jenny.
Many thanks for your feedback.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month whereas others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country. We understand the inconveniences and difficulties this may be causing some of our customers.
We do offer a repacking service from all warehouse locations but I can see that you did not choose to request combine and repack for your clothing package from your account prior to shipping from Japan. If you had submitted a repack request for your clothing package there may have been sufficient excess space to save by reducing the current size of the clothing items inside and this may have helped lower the final courier shipping prices available to you.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month whereas others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country. We understand the inconveniences and difficulties this may be causing some of our customers.
We do offer a repacking service from all warehouse locations but I can see that you did not choose to request combine and repack for your clothing package from your account prior to shipping from Japan. If you had submitted a repack request for your clothing package there may have been sufficient excess space to save by reducing the current size of the clothing items inside and this may have helped lower the final courier shipping prices available to you.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Rastislav G
19 December 2022
UPS Standard Single
RG
Thank you. All went perfect. I was using it First time.
Angelos G
19 December 2022
DHL Express Worldwide
AG
All the staff at forward 2 me was very helpful in realtion to my issue.
Thanks a lot
Thanks a lot
Raymond S
19 December 2022
FedEx International Priority
RS
I had to purchase differential bearings for my BMW from a UK company that did not ship direct to New Zealand. Forward2Me was recommended and they performed faultlessly. As a first time shopper I had a query with the process and my question was answered promptly and in full by a member of their customer service help desk. Great.
Ines L
19 December 2022
UPS Standard Single
IL
Perfect service ordered some item from UK to France
Once they received my package they took pictures of it and got message that they got it
When I asked them to ship it to me they send it the same day
I recommend their services!
Once they received my package they took pictures of it and got message that they got it
When I asked them to ship it to me they send it the same day
I recommend their services!
Jose A
19 December 2022
FedEx International Economy
JA
Very smooth and efficient, all products arrived in perfect condition, well packaged
Henning S
19 December 2022
DHL Economy Select
HS
Super service and good contact and fast delivery
I'll be back again
I'll be back again
Georgia G
18 December 2022
UPS Standard Single
GG
The whole procedure was easy and fast! I only wish there was some sort of deal with courier companies for delivery costs because they were pretty high..
Angela g
17 December 2022
DHL Express Worldwide
AG
Forward2me always offer excellent and speedy customer service. A+++++
Jean-pierre G
17 December 2022
DHL Express Worldwide
JG
Issue with exporting foodstauss quickly advised and resolved.
Norman K
17 December 2022
DPD Classic
NK
Versand super schnell, sehr transparent in Bezug auf die Kosten und der Sendungsverlauf ist immer aktuell. Sehr gut. Werde den Service weiterhin nutzen.
Ireneusz B
16 December 2022
DHL Economy Select
IB
Forward2Me allows me to send my purchased items cheaply and quickly to Poland. The service is very professional and has good prices so I can recommend it to anyone
Lee T
16 December 2022
UPS Economy
LT
Item was tracked quickly once received. I chose my shipping service and it got to me very quickly and in good condition. I highly recommend Forward2Me if you need a forwarding service!
Kelly S
16 December 2022
FedEx International Economy
KS
Got my products safe and sound. Pretty quick to Canada
Sebastian A
16 December 2022
DHL Express Worldwide
SA
Couldn't hire a better service than what I got from Forward2me! They are fantastic and very fast!
Moudhi A
16 December 2022
DHL Express Worldwide
MA
I like to ship with forward2me its easy and nice but another time also i want to delivery whith dhl also do the amount for dhl less olease
Andy B
16 December 2022
DHL Express Worldwide
AB
Postage was expensive to Australia. I was only offered one postage option, and that was DHL. The parcel only weighed 100g, and yet to forward to Australia was £64, which was 4x the cost of the item being forwarded. Disappointed
Hi Andy.
Thanks for your feedback.
I can see that you shipped from our Tax Free warehouse in Guernsey-not from our mainland UK warehouse in Preston.
Our Tax Free warehouse address is located in the Channel Islands- with limited infrastructure, the shipping prices can be a little more expensive than when shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers from this warehouse.
If the goods are low value it would be more cost effective to ship goods from our UK mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping.
However if the goods are higher value it is often more cost effective to save the retailer sales tax on the purchase price and pay the slightly higher rates for shipping from our Tax Free warehouse in Guernsey address.
We do offer 2 new budget shipping services from our UK warehouse which are are called forward2me Lite and forward2me Lite X.
Both of our Lite services are only available for 1 package with a weight of less than 2kg, overall dimensions of less than 90cm and a maximum value of between £50- £100 depending on which budget service you choose. Our combine and repack service is not available for the Lite or Lite X courier options. The objective of our 2 new budget Lite and Lite X services is to ensure we have more reliable low budget shipping options (tracked and untracked) to every country in the world for single packages at low weight that we can receive and that can be immediately shipped back out internationally without the need for a repack service.
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
We hope you will reconsider your current rating of our service.
I look forward to your response and please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Thanks for your feedback.
I can see that you shipped from our Tax Free warehouse in Guernsey-not from our mainland UK warehouse in Preston.
Our Tax Free warehouse address is located in the Channel Islands- with limited infrastructure, the shipping prices can be a little more expensive than when shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers from this warehouse.
If the goods are low value it would be more cost effective to ship goods from our UK mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping.
However if the goods are higher value it is often more cost effective to save the retailer sales tax on the purchase price and pay the slightly higher rates for shipping from our Tax Free warehouse in Guernsey address.
We do offer 2 new budget shipping services from our UK warehouse which are are called forward2me Lite and forward2me Lite X.
Both of our Lite services are only available for 1 package with a weight of less than 2kg, overall dimensions of less than 90cm and a maximum value of between £50- £100 depending on which budget service you choose. Our combine and repack service is not available for the Lite or Lite X courier options. The objective of our 2 new budget Lite and Lite X services is to ensure we have more reliable low budget shipping options (tracked and untracked) to every country in the world for single packages at low weight that we can receive and that can be immediately shipped back out internationally without the need for a repack service.
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
We hope you will reconsider your current rating of our service.
I look forward to your response and please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Claudio B
15 December 2022
FedEx International Economy
CB
Quick and dependable; fast answers to questions.
Shipping costs couls de lower though
Shipping costs couls de lower though
Jon S
15 December 2022
DHL Express Worldwide
JS
Every time I use Forward2Me I'm shocked at how fast I receive the item(s)! Super fast shipping with tracking and always reliably dropped off in the expected window. Great service!
Jenn B
15 December 2022
DHL Express Worldwide
JB
I've used Forward2Me a few times now and they always forward my packages quickly. The website is easy to use. Never any issues.
Jorge V
15 December 2022
FedEx Connect
JV
The service was very fast. I got an email the day my package arrived at their location and was given options how to shipped to my fowarding address. Great service easy to use. A lot of options to choose a carrier to ship from.
Noussira D
15 December 2022
FedEx International Priority
ND
Ordered a costume for my child. It was bit last minute. I sent them an email, to explain that I needed the costume before December 13th. My parcel arrived just on time.Great service!
David B
15 December 2022
DHL Economy Select
DB
Regular, rapid e-mail updates and answers to questions.
A completely hassle-free experience, thank you!
A completely hassle-free experience, thank you!
Hesham A
15 December 2022
DHL Express Worldwide
HA
The service was very good. I was able to get the purchased item in Japan and receive them at home. Smooth process and tracking of the shipment. Good service!
Tayyab F
15 December 2022
DHL Express Worldwide
TF
Service is very quick.
However little expensivee...
However little expensivee...
Patrick S
15 December 2022
DHL Express Worldwide
PS
I've been using F2M for almost a year and the service has been consistently excellent.
Xavier G
15 December 2022
DHL Economy Select
XG
Was a bit reluctant of trying it, but does what they promise for fair rates! (less then duty costs!). Package arrived 2 days later than original shipping method, which is thus amazingly fast! Would recommend
Deborah W
14 December 2022
DHL Express Worldwide
DW
Forward2Me was an excellent choice for purchasing items I cannot find in my country. The combine and repackage feature was helpful and cost effective. I was very impressed with the excellent communication along the way. I always knew what was happening with my packages from start to finish/delivery. I will always use Forward2Me when shopping from outside the US.
Esmeralda F
13 December 2022
DHL Express Worldwide
EF
I feel like I'm getting delivered straight from the vendor. They received and are prompt to inform you on your parcel. I order shoes that arrive in bags, but Forward2Me consolidates it into a box for safer shipping. If you are quick to select what carrier you'd like, the are quick to get it shipped.
Krystof Z
13 December 2022
UPS Express Saver
KZ
The system is kinda straightforward and works pretty well. Still, there are a few minor things that are worth mentioning - for someone outside the UK, the address generated by this service is hard to insert into the fields provided by most websites - this is fully my problem, not the Forward2Me (however some guide how to put it into the standard address fields might help). Also, the item needed repacking as if it was multiple items but it actually was originally in one package (at least according to the photo they provided me on reception at the resend facility). Lastly, it's kinda funny that the more expensive shipping is actually cheaper as there are online coupons for large discounts :). Overall pretty pleasant experience with the possibility to store the package for up to 30 days free (I had no time to deal with it in the first week or so). I would use again if needed something specific from the UK but would greatly appreciate an option to optimize the taxes process as they are still outside the EU and the shipment is then stalled in the process waiting for additional documents from my side...
Barbara W
13 December 2022
UPS Express Saver
BW
Would recommend your company to anyone. Excellent communication from all customer service representatives and excellent deliveryservice.
Christina B
12 December 2022
UPS Express Saver
CB
I was very impressed. Item arrived as described in a really quick time frame. Lots of communication as well regarding items movement etc.
Ahmad A
12 December 2022
FedEx Connect
AA
I tried many forward companies, untill i found them, they are excellent in treatment,handling your package and give you a good choices to ship your shipment but i have a long issue with them when my package is coffee beans! They Always consider it as food stuff, so i must email them to remove the tag to be able to send it me every time! Thats why i gave them 4 stars otherwise they deserve 5.
Yuhua C
12 December 2022
DHL Express Worldwide
YC
The storage reported the received package soon and made sure the item is safe to ship internationally or not.
Bernard m
12 December 2022
DPD Classic
BM
VERY PERFECT! PROS!
Łukasz J
12 December 2022
UPS Express Saver
�J
When estimating pricing,I saw two cheaper options with Forward2Me Lite. When I actually wanted my package sent, the two options weren't available and I could not find any explanation. So I had to pay more than the estimate showed me (but not much thanks to SendIt Mondays). Apart from that everything's fine.
Fotis K
11 December 2022
DHL Express Worldwide
FK
Everything executed as should and timely! Highly recommended!
Jennifer C
10 December 2022
DHL Express Worldwide
JC
I ordered clothing items that arrived to F2M damaged. They assisted with the return with no charge. When I reordered the items they arrived very fast in perfect condition. Thank you!
Saimir M
09 December 2022
DHL Express Worldwide
SM
Been using this service for more then 2 years now and they're always on point
Tobias H
08 December 2022
DHL Express Worldwide
TH
Shipment within one week from jp to ger
But costs more than the ordered product (155€)
That reduces one Star in my Review
But costs more than the ordered product (155€)
That reduces one Star in my Review
Hi Tobias.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We are more than happy to look into a like for like price match for you. I was wondering if you would be happy to contact us directly at info@forward2me.com to provide us with the details and shipping prices sourced from other forwarding agencies, including their additional consolidation fee, as a price comparison for your package (s) that have been sent through our service.
If we do see a significant difference in the courier service and shipping price that you paid through our company in comparison to the shipping price offered by other forwarding companies we would be happy to refund you the difference or look to arrange a price match for your next shipment based on the same chargeable weight.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.
We are more than happy to look into a like for like price match for you. I was wondering if you would be happy to contact us directly at info@forward2me.com to provide us with the details and shipping prices sourced from other forwarding agencies, including their additional consolidation fee, as a price comparison for your package (s) that have been sent through our service.
If we do see a significant difference in the courier service and shipping price that you paid through our company in comparison to the shipping price offered by other forwarding companies we would be happy to refund you the difference or look to arrange a price match for your next shipment based on the same chargeable weight.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Lisanne H
06 December 2022
FedEx Connect
LH
I've been trying to ship a small garden statue that I have only been able to locate in the UK for months. Unfortunately, I was told by every shop that they are unable to ship to the US. Forward2Me provided the only opportunity to get my statue shipped to me. I provided the address given to me by Forward2Me to the garden shop and had my statue shipped directly there, and the very next day Forward2Me shipped my statue directly to me in the US. They repackaged it so it would make the trip and it arrived safely, before the expected date. So thankful to the staff for the awesome service they provide!
Michael C
06 December 2022
FedEx Connect
MC
Straight forward and easy to use and they ship your item immediately. Will definitely use them again. Thanks so much!
Thank You again