Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Ryan
08 July 2025
DPD Classic
R
ADITI AYUB
08 July 2025
FedEx Connect Plus
AA
I recently used Forward2me for a package forwarding service from the UK, and here’s my experience:
✅ Positives:
Easy to set up and use.
The parcel was delivered safely and on time.
Great customer support when I had queries about shipping options.
❌ What could be better (optional):
One of my items was missing from the parcel — still awaiting investigation ,
✅ Positives:
Easy to set up and use.
The parcel was delivered safely and on time.
Great customer support when I had queries about shipping options.
❌ What could be better (optional):
One of my items was missing from the parcel — still awaiting investigation ,
unagiman
04 July 2025
FedEx Connect Plus
U
The delivery was faster than I expected, which was great, but the price was higher than I expected, which was unavoidable.
Many thanks for the 4 star review. 😊
Ivo Quinones
03 July 2025
DHL Express Worldwide
IQ
Have used there service several times to ship fragrances from UK to US, smooth process, customer service responds quickly. No complaints
Many thanks for the 5 star review. 😊
KFC
03 July 2025
FedEx Connect Plus
K
Too expensive, online system poorly designed so that every shipping requires interraction with customer service, customer service response very slow. Pricing on shipping much higher than other carriers.
Thank you for taking the time to share your feedback.
I’m very sorry to hear that your experience has not met expectations. We understand your concerns regarding pricing, the design of our online system, and the response time from customer service. Your comments are important to us, and we take them seriously.
We’re currently working on improving both our platform usability and response times to provide a more seamless and efficient experience. In terms of shipping costs, we always aim to offer competitive rates while maintaining reliability and quality of service, though we understand this may not always meet every customer's needs.
Kind regards
I’m very sorry to hear that your experience has not met expectations. We understand your concerns regarding pricing, the design of our online system, and the response time from customer service. Your comments are important to us, and we take them seriously.
We’re currently working on improving both our platform usability and response times to provide a more seamless and efficient experience. In terms of shipping costs, we always aim to offer competitive rates while maintaining reliability and quality of service, though we understand this may not always meet every customer's needs.
Kind regards
Hussein Awed
03 July 2025
FedEx International Economy
HA
First time using it I highly recommend it 10/10
Many thanks for the 5 star review. 😊
Wil
02 July 2025
UPS Express Saver
W
A bit complicated which made my first experience expensive. But the next time I’ll be better at it
Many thanks for the 4 star review. 😊
Daniel Stege Lindsjø
02 July 2025
UPS Standard Single
DSL
Excellent by all means; sturdy and careful repack.
Reshipping done right!
Reshipping done right!
Many thanks for the 5 star review. 😊
Benny
01 July 2025
FedEx Connect Plus
B
Ho comprato dagli Stati Uniti e dalla Germania. Un po' complesso all'inizio capire il meccanismo di spedizione, ma una volta acquisito diventa una passeggiata. È sicurissimo e affidabile. Ottimo il servizio di assistenza. Utilizzerò ancora.
Many thanks for the 5 star review. 😊
wolfgang
29 June 2025
DHL Express Worldwide
W
Packing is great. There is absolutely no danger for the content to get broken.
Many thanks for the 5 star review. 😊
Mohammed Jagun
29 June 2025
UPS Express Saver
MJ
It’s been a seamless experience delivering packages from the UK to the USA with forward2me. I’ve used their service on several occasions and will continue to do so in the future.
Many thanks for the 5 star review. 😊
Wolfgang Wild
28 June 2025
UPS Standard Single
WW
perfect service, everything as expected and described
Many thanks for the 5 star review. 😊
Lonny
25 June 2025
DPD Classic
L
It got here super fast, nearly packed in one box like i asked. The affordable shipping costs and everything being labeled so i knew what to do was super helpful and they reply to questions quickly too!
Many thanks for the 5 star review. 😊
常瑞 李
25 June 2025
FedEx Connect Plus
��
REALLY FAST
Many thanks for the 5 star review. 😊
Joseph Tella
24 June 2025
UPS Express Saver
JT
Excellent customer service, superb packaging. Quick shipping
Many thanks for the 5 star review. 😊
Alejandro Arosemena
23 June 2025
FedEx International Priority
AA
don't answer the telephone, don't answer email
does not help at all
does not help at all
We are currently working through a significant backlog, and while we understand your frustration, we believe your concern has already been addressed in our previous response.
Please note that repeated phone calls and emails may delay our ability to assist you further, as it diverts attention from resolving pending cases in the queue.
We appreciate your patience and understanding during this busy period.
Kind regards,
Please note that repeated phone calls and emails may delay our ability to assist you further, as it diverts attention from resolving pending cases in the queue.
We appreciate your patience and understanding during this busy period.
Kind regards,
Jose Vega
19 June 2025
FedEx Connect Plus
JV
Forward2Me has been consistently reliable and professional. Their packaging is secure, the process is smooth, and communication is clear. I appreciate the efficiency and peace of mind they provide when shipping internationally. Highly recommended!
Thank you so much for your kind words and for taking the time to share your experience!
We’re truly glad to hear that you’ve found Forward2Me to be reliable and professional. It means a lot to know that our secure packaging, smooth process, and clear communication have given you peace of mind when shipping internationally.
Customer Satisfaction Team
We’re truly glad to hear that you’ve found Forward2Me to be reliable and professional. It means a lot to know that our secure packaging, smooth process, and clear communication have given you peace of mind when shipping internationally.
Customer Satisfaction Team
Julie Farrant
19 June 2025
UPS Express Saver
JF
All fine
Goods arrived in good order
Goods arrived in good order
Thanks for the feedback. I'm glad the goods arrived in good order. :)
Andreea Cotoara
18 June 2025
UPS Express Saver
AC
Excellent!
Many thanks for the 5 star review. 😊
VB
17 June 2025
FedEx Connect Plus
V
Great solution to buying the gift that I needed. Simple and easy transactions! Will use again!
Many thanks for the 5 star review. 😊
G Miller
17 June 2025
FedEx International Priority
GM
Fast and predictable! Thanks
Many thanks for the 5 star review. 😊
taro yamashita
17 June 2025
FedEx International Economy
TY
信用できる会社です
また、お願いしたいと思います！
また、お願いしたいと思います！
Many thanks for the 5 star review. 😊
Adel A
16 June 2025
DHL Express Worldwide
AA
Horribly expensive service
Thanks for your feedback.
At forward2me, we are committed to offering the most competitive prices in the industry, backed by our Price Match Guarantee and Free Return to Sender service.
If you find a lower price for an identical service before requesting a shipment, simply share the link with us, and we will match the price. If you change your mind after your parcel arrives at our warehouse, you can request a free return to sender, and we will handle it for you at no cost. Additionally, if you discover a lower price after receiving your parcel, just provide the link, and we will refund the shipping price in full. You can find more details on our Price Match Guarantee here.(https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards,
Customer Satisfaction Team
At forward2me, we are committed to offering the most competitive prices in the industry, backed by our Price Match Guarantee and Free Return to Sender service.
If you find a lower price for an identical service before requesting a shipment, simply share the link with us, and we will match the price. If you change your mind after your parcel arrives at our warehouse, you can request a free return to sender, and we will handle it for you at no cost. Additionally, if you discover a lower price after receiving your parcel, just provide the link, and we will refund the shipping price in full. You can find more details on our Price Match Guarantee here.(https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards,
Customer Satisfaction Team
Christine L., Hannover
15 June 2025
DPD Classic
CLH
Forward2me ist hervorragend strukturiert. Die Bedienung der Webseite und der dortigen Kundenadresse ist gut nachvollziehbar und mit einer automatischen Übersetzung versehen. Und das Beste ist: Wann immer man ein Problem oder eine Frage hat, kann man sich per E-Mail, WhatsApp oder über die Webseite mit forward2me in Verbindung setzen und bekommt binnen kürzester Zeit von echten Menschen (!) freundliche und kompetente Unterstützung. Der Service ist uneingeschränkt zu empfehlen.
Thanks for the 5 star review :)
HuskyCat
14 June 2025
UPS Standard Single
H
Professional cost effective service with clear information and guidelines. Wide range of forward-shipping methods including repackaging to bundle or vice versa and insurance options. Reasonable pricing, timely status updates including photos of received package and both-side confirmation before processing further. Package delivered to final destination in good shape within declared timing.
Many thanks for the 5 star review. 😊
Angela Kelly
14 June 2025
FedEx Connect Plus
AK
What a simple and safe way to order something from Europe (from the USA). I was nervous but I got updates when my package arrived in Germany, and used the website to then choose my preferred method to ship to the US. Within 2 weeks from placing my order with the supplier, I had my package. Would recommend!
Many thanks for the 5 star review. 😊
Matthias
12 June 2025
FedEx Connect Plus
M
quick delivery, everything was packed nicely. will ship again. the free 30 days are very handy.
Thank you for the great feedback! We're glad to hear the delivery was quick and everything arrived safely. Happy to hear the free 30-day storage was useful. :)
Peter Korizma
12 June 2025
UPS Standard Single
PK
As always: Absolutely lightning-fast processing and shipping of the package to Germany! Very good price!
Many thanks for the 5 star review. 😊
Edouard
11 June 2025
DHL Express Worldwide
E
Great service fast and easy
Many thanks for the 5 star review. 😊
Bob Cummerlander
07 June 2025
FedEx International Economy
BC
Excellent service and great communication! My item was forwarded to me at a great price and timely manner. I definitely, recommend using this service if you’re having difficulties getting items delivered directly to you.
Many thanks for the 5 star review. 😊
angelsongbird
06 June 2025
FedEx Connect Plus
A
The service is very easy and quick—especially if you respond to them and submit your invoice in a timely manner. Some people have complained about the mandatory repacking fee, but it really depends on your package.
The first time I used the service, I was charged a repacking fee because my shipment included a liquid (lotion) along with some clothes. They repacked it securely according to international shipping guidelines and even helped reduce the overall shipping cost. I believe they’ll also repackage items that arrive in overly bulky boxes into smaller, more efficient packaging.
The second time, I didn’t have to pay a repacking fee at all. My packages always arrived quickly, and I’ve had a great experience overall. I highly recommend this service.
The first time I used the service, I was charged a repacking fee because my shipment included a liquid (lotion) along with some clothes. They repacked it securely according to international shipping guidelines and even helped reduce the overall shipping cost. I believe they’ll also repackage items that arrive in overly bulky boxes into smaller, more efficient packaging.
The second time, I didn’t have to pay a repacking fee at all. My packages always arrived quickly, and I’ve had a great experience overall. I highly recommend this service.
Thank you so much for your detailed feedback! We're really glad to hear that you found the service easy and quick to use. It's great that our team was able to help with repacking your first shipment safely and cost-effectively, especially with liquids involved.
You're absolutely right the repacking fee depends on the contents and condition of the package when it arrives, and we always aim to ensure packages are compliant with international shipping standards while keeping costs as low as possible.
Customer Satisfaction Team
You're absolutely right the repacking fee depends on the contents and condition of the package when it arrives, and we always aim to ensure packages are compliant with international shipping standards while keeping costs as low as possible.
Customer Satisfaction Team
Kosovo
06 June 2025
UPS Express Saver
K
It was smooth and fast. Thank you so much for making my life confortable.
Many thanks for the 5 star review. 😊
Elizabeth Brown
04 June 2025
UPS Worldwide Expedited
EB
Service was very fast and they kept me informed every step of the way.
Many thanks for the 5 star review. 😊
MJ
03 June 2025
FedEx International Economy
M
You did exactly what you promised! Package was received promptly as expected. Thank you
Many thanks for the 5 star review. 😊
Nida T
03 June 2025
FedEx Connect Plus
NT
Good communication and fast shipping
Many thanks for the 5 star review. 😊
Michael
03 June 2025
UPS Standard Single
M
Too long, too unfrendly
Thanks for the feedback.
We're currently experiencing a high volume of tickets, so replies may take a little longer than usual. We appreciate your patience and will get back to you as soon as we can.
Customer Satisfaction Team ,
We're currently experiencing a high volume of tickets, so replies may take a little longer than usual. We appreciate your patience and will get back to you as soon as we can.
Customer Satisfaction Team ,
Phil
30 May 2025
UPS Standard Single
P
Second time and all went well
Thanks for the 5 star review.
customer
29 May 2025
DHL Express Worldwide
C
Great communication and easy to update information on your orders
Thanks for the 5 star review.
Sarah
27 May 2025
FedEx Regional Economy
S
Was a little confusing at first, but once I figured it out… it was amazing and made it possible for me to get a book that wouldn’t ship to the US or the UK to my friend.
Many thanks for the 5 star review. 😊
Adrián Smrek
27 May 2025
UPS Standard Single
AS
It was great experienct.
Our local shipper did not contact me on delivery date, he just call me he is in front of my house...
Our local shipper did not contact me on delivery date, he just call me he is in front of my house...
Many thanks for the 5 star review. 😊
Ryan Zalewski
23 May 2025
DHL Express Worldwide
RZ
Forward2Me made the process of purchasing from Amazon Germany and shipping to the US super easy! I had multiple questions initially and their support team assisted and answered all of my questions fast and easily. This is a great service and at a great price! Thank you!!
Many thanks for the 5-star review. 😊
Kiss Richárd
23 May 2025
UPS Standard Single
KR
Excellent customer service, as usual!
Many thanks for the 5-star review. 😊
Arianna Cole
23 May 2025
FedEx International Priority
AC
Will use this company again. They ship very fast & are good at communicating. Have used them twice already & will again!
Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚
Desi
23 May 2025
FedEx International Priority
D
Great service, great pricing, highly recommend
Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚
Fatma Al-Azmi
22 May 2025
DHL Express Worldwide
FA
طلبت منكم كود خصم ف انا اشحن بشكل دايم ونكلفة الشحن باهضه ولم اجد استجابه
Thank you for your feedback, and I sincerely apologize for the delay in getting back to you. We truly appreciate your continued support and understand how shipping costs can add up, especially for our regular customers like you.
We’ve sent you an email to discuss this further and explore how we can assist.
Best regards,
Customer Satisfaction Team
We’ve sent you an email to discuss this further and explore how we can assist.
Best regards,
Customer Satisfaction Team
N. Morel
21 May 2025
FedEx Connect Plus
NM
I would like to express my appreciation for the assistance provided by the team. Despite the considerable waiting time encountered for inquiries; I found the service to be very helpful. I particularly requested the team to repack my parcel in order to reduce its weight; I must say it saved me a great deal of money and most of all it was safely packed. Thank you all :-)
Many thanks for the 4 star review. 😊
US
21 May 2025
FedEx International Priority
U
Multiple successful shipments forwarded from Germany to the US.
Many thanks for the 5 star review. 😊
Jeffrey Starr
20 May 2025
UPS Worldwide Expedited
JS
Great website and provided service
Many thanks for the 5 star review. 😊
Kunde
17 May 2025
FedEx Connect Plus
K
Brilliant shopping experience with forward2me.
It was my first order and I had many questions, but the customer service ladies replied very quickly and helped with any issues.
Very reliable and fast. Package arrived in perfect condition.
Thanks, I will surely continue to use this service.
It was my first order and I had many questions, but the customer service ladies replied very quickly and helped with any issues.
Very reliable and fast. Package arrived in perfect condition.
Thanks, I will surely continue to use this service.
Many thanks for the 5 star review. 😊
Dr. Wong
15 May 2025
FedEx International Priority
DW
Simple, quick, tracking was provided and choice of carriers and prices. All that one would want.
Many thanks for the 5 star review. 😊
Website Handling:
The forward2me website is not the most intuitive, but sufficiently simple for me. After some time getting to know the website and how it works I easily received my warehouse address.
After shipping my Items to the warehouse address, I received an email from forward2me upon their arrival and easily forwarded them to my address. I was able to choose between multiple carriers with different pricing and delivery times.
Delivery Time:
All four of my shipments so far had arrived on time without any delays. I’ve tried multiple carriers like UPS/FedEX and their F2me cross border shipping and all of them worked very well.
Package Condition:
Since I ordered items that could easily break on an international shipment, I was very worried at first, but amazed when my packages arrived.
All four of them arrived a in a great condition in respect to the distance they had traveled.
Overall I am very satisfied with their service and haven’t had any problems so far.