customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Kaycee O'Connor
23 July 2024
FedEx Connect Plus
George Economides
17 July 2024
DHL Express Worldwide
GE
Absolutely everything was as described. Amazing!!!
Emma Jonckheere
15 July 2024
DHL Express Worldwide
EJ
Excellent process from delivery items to my storage address and efficient delivery to my destination address
Catia Forte
08 July 2024
UPS Standard Single
CF
The service worked very well. They were very fast and I was always informed throughout the process.
Thank you
Thank you
TC
07 July 2024
DHL Express Worldwide
T
Excellent!
Clear pricing, delivery fast and safe, definitely will use it again!
Clear pricing, delivery fast and safe, definitely will use it again!
NAOTO IMURA
04 July 2024
UPS Express Saver
NI
It is quick in correspondence, and the package keeps strong, too, but an amount of money is high.
Hi Naoto,
Thank you very much for your feedback.
Shipping costs are typically based on the space your shipment takes up, known as the volumetric weight, rather than the actual weight. Couriers like DHL and FedEx calculate their prices using this volumetric weight. However, if the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight.
In this case, the volumetric weight is higher than the actual weight, so the shipping fees are based on the volumetric weight of 2.54 kg.
It appears that you are using UPS for shipping from Germany to Japan, which is the most economical option we can offer from this warehouse, considering the weight of 2.17 kg and dimensions of 35x33x11 cm.
Many thanks,
Forward2me
Thank you very much for your feedback.
Shipping costs are typically based on the space your shipment takes up, known as the volumetric weight, rather than the actual weight. Couriers like DHL and FedEx calculate their prices using this volumetric weight. However, if the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight.
In this case, the volumetric weight is higher than the actual weight, so the shipping fees are based on the volumetric weight of 2.54 kg.
It appears that you are using UPS for shipping from Germany to Japan, which is the most economical option we can offer from this warehouse, considering the weight of 2.17 kg and dimensions of 35x33x11 cm.
Many thanks,
Forward2me
Holly Mcnaughton
03 July 2024
UPS Express Saver
HM
Unclear information on the website involving your "locked prices". I had sent my item to you after locking a price for "30days". I contacted a member of your staff to ask why I couldn't use my locked price to send my item. To which she was initally very responsive and told me she would email me back. I ended up just sending my package using the cheapest option because it took so long for forward2me to get back to me. I love your service. It has allowed me access to items from Europe very easily but I think your website it unclear and leads people to underestimating the cost of shipping.
Hi Holly,
Thank you for your feedback.
We reviewed the lock price email you sent and noted the weight and dimensions you provided: Weight (kg): 0.30 / Dimensions (cm): 5.00 x 10.00 x 3.00. The DHL shipping cost was quoted at £54.69 + GST.
However, the physical package we received has a weight of 0.21 kg and dimensions of 25 x 18 x 14 cm. Consequently, the shipping cost may differ from the initial quote due to the actual package received at our warehouse.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 1.26 kg.
I hope this clarifies the issue.
Best regards,
Forward2me
Thank you for your feedback.
We reviewed the lock price email you sent and noted the weight and dimensions you provided: Weight (kg): 0.30 / Dimensions (cm): 5.00 x 10.00 x 3.00. The DHL shipping cost was quoted at £54.69 + GST.
However, the physical package we received has a weight of 0.21 kg and dimensions of 25 x 18 x 14 cm. Consequently, the shipping cost may differ from the initial quote due to the actual package received at our warehouse.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 1.26 kg.
I hope this clarifies the issue.
Best regards,
Forward2me
Mariya Bondareva
02 July 2024
DHL Express Worldwide
MB
An easy and fast way to forward your packages. All my questions were answered by the support team. I received my package the same week.
Thank you for your 5 star review 😊.
Disappointed
23 June 2024
FedEx International Priority
D
Shipping rates are way too expensive! There is no budget option available, just premium courier services, so for forwarding a simple cup (500g) it cost 42£ from UK to Switzerland. I forwarded this issue but no response was received. Because of this, I would not recommend to use forward2me.
I was also forced to repack the shipment (at extra cost, of course), despite it arriving in fully protected condition from the original seller - why?
I talked to support about it, but there were constant changes to who was responsible and thus it didn't lead to a solution. I did get a refund for the repacking fee later, so in the end this was resolved.
Overall disappointed. It's not the solution I was looking for due to the unreasonably high cost.
I was also forced to repack the shipment (at extra cost, of course), despite it arriving in fully protected condition from the original seller - why?
I talked to support about it, but there were constant changes to who was responsible and thus it didn't lead to a solution. I did get a refund for the repacking fee later, so in the end this was resolved.
Overall disappointed. It's not the solution I was looking for due to the unreasonably high cost.
Hi Chris,
Thanks for the feedback.
We advise against shipping mugs from our UK tax-free warehouse as it is not cost-effective for low-value items. It's more suitable to use this address for high-value goods due to higher shipping costs compared to our standard UK warehouse. Shipping low-value items from this location may not result in significant tax savings and could lead to higher shipping expenses overall.
In our UK warehouse, we provide shipping options such as DHL, UPS, FedEx, Forward2me Lite, and Lite X. For EU countries like Germany, France, and the Netherlands, we offer DPD.
In our UK tax-free warehouse, we offer UPS, DHL, and FedEx as shipping options.
We recommend that customers always refer to our pricing page before placing orders to obtain an estimate of costs. You can find more information at the following link: https://www.forward2me.com/pricing/
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Many thanks,
Forwardm2me
Thanks for the feedback.
We advise against shipping mugs from our UK tax-free warehouse as it is not cost-effective for low-value items. It's more suitable to use this address for high-value goods due to higher shipping costs compared to our standard UK warehouse. Shipping low-value items from this location may not result in significant tax savings and could lead to higher shipping expenses overall.
In our UK warehouse, we provide shipping options such as DHL, UPS, FedEx, Forward2me Lite, and Lite X. For EU countries like Germany, France, and the Netherlands, we offer DPD.
In our UK tax-free warehouse, we offer UPS, DHL, and FedEx as shipping options.
We recommend that customers always refer to our pricing page before placing orders to obtain an estimate of costs. You can find more information at the following link: https://www.forward2me.com/pricing/
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Many thanks,
Forwardm2me
Filipp Vyshkov
16 June 2024
DHL Express Worldwide
FV
It took about two weeks to forward a parcel. Somebody marked in as dangerous (without any reason), and manager on your side all this time was "trying to get documentation from manufacturer". I assume, she just put this aside, until I begin to send a lot of annoyed messages.
Anyway, I took two weeks and a lot of my time, attention and meaningless correspondence about "dangerous" items.
For this time looks like poor service.
Anyway, I took two weeks and a lot of my time, attention and meaningless correspondence about "dangerous" items.
For this time looks like poor service.
Hi Filipp,
Thanks for the feedback.
We understand you're shipping chalk paint, which is water-based and not flammable, thus lowering its classification as hazardous material. Still, it's recommended to review the safety data sheet (SDS) provided by the manufacturer to confirm its classification and any special handling instructions.
As a way of helping you, we contacted the manufacturer of the goods and they provided the correct SDS and which confirms they are not fall under dangerous goods category. We appreciate if any customers would provide the SDS upfront to avoid these delays in the future.
Once again, please accept our apologies for the inconvenience caused. We greatly appreciate your patience and understanding in this matter.
Many thanks,
Forward2me
Thanks for the feedback.
We understand you're shipping chalk paint, which is water-based and not flammable, thus lowering its classification as hazardous material. Still, it's recommended to review the safety data sheet (SDS) provided by the manufacturer to confirm its classification and any special handling instructions.
As a way of helping you, we contacted the manufacturer of the goods and they provided the correct SDS and which confirms they are not fall under dangerous goods category. We appreciate if any customers would provide the SDS upfront to avoid these delays in the future.
Once again, please accept our apologies for the inconvenience caused. We greatly appreciate your patience and understanding in this matter.
Many thanks,
Forward2me
Jokull Erlingsson
15 June 2024
DHL Express Worldwide
JE
You guys save me a lot of money you were able to find a package that was lost and ship it to me with minimal issues
Many thanks for the 5 star review.
STEFAN
11 June 2024
UPS Standard Single
S
Everything was fine with my delivery. Thank you :-)
Many thanks for the 5 star review.
Sam Chang
10 June 2024
UPS Worldwide Expedited
SC
Packing needs to be improved. There is no padding with the item shipped. The box was destroyed when it arrived.
Hi Sam,
Thank you for your feedback.
We believe this concerns your previous UPS shipment, which included the Protect+ guarantee.
It appears that you opted for repack savings instead of repack safety. For shipments containing valuable items, we recommend selecting repack safety to ensure the highest quality repackaging without compromising on dimensional volume.
Should there be any damage to the box, we encourage customers to reach out to us directly using this link: https://www.forward2me.com/customer-services/.
If your shipment is covered by the Protect+ guarantee, please review the details of this service here: https://www.forward2me.com/protection-guarantee/.
In the event of transit damage, please contact our customer service team promptly through our website or by calling us at +44 1995 606060 within 24 hours of delivery. Note on the courier receipt that the goods arrived damaged and take photos of the packaging. You will need to complete a claim form and provide photographic evidence of the damage, including the external packaging. The contents of the shipment and the original packaging must be available for inspection at the delivery address. Additionally, we will require proof of the item(s) value in the form of original supplier receipts or invoices, which should be included with your claim.
Best regards,
Forward2me
Thank you for your feedback.
We believe this concerns your previous UPS shipment, which included the Protect+ guarantee.
It appears that you opted for repack savings instead of repack safety. For shipments containing valuable items, we recommend selecting repack safety to ensure the highest quality repackaging without compromising on dimensional volume.
Should there be any damage to the box, we encourage customers to reach out to us directly using this link: https://www.forward2me.com/customer-services/.
If your shipment is covered by the Protect+ guarantee, please review the details of this service here: https://www.forward2me.com/protection-guarantee/.
In the event of transit damage, please contact our customer service team promptly through our website or by calling us at +44 1995 606060 within 24 hours of delivery. Note on the courier receipt that the goods arrived damaged and take photos of the packaging. You will need to complete a claim form and provide photographic evidence of the damage, including the external packaging. The contents of the shipment and the original packaging must be available for inspection at the delivery address. Additionally, we will require proof of the item(s) value in the form of original supplier receipts or invoices, which should be included with your claim.
Best regards,
Forward2me
Hitomi ABE
09 June 2024
DHL Express Worldwide
HA
Consistent timeliness and fast clearance of all your concerns
Many thanks for the 5 star review :)
Simon Davies
08 June 2024
UPS Standard Single
SD
Great service! 👍
Many thanks for the 5 star review :)
BIlly
08 June 2024
DHL Express Worldwide
B
I’m in the US and have used the UK address for them on at least 8 occasions. They have never failed me. Process is reasonably fast. Only thing I would recommend is that the interface they use for customers to ship orders, be updated. It seems outdated and it’s confusing.
Many thanks for the 5 star review :)
Rene Malika
07 June 2024
UPS Express Saver
RM
Fast and efficient service. I’m never disappointed. My parcels arrive in great condition and on time.
Many thanks for the 5 star review.
customer
30 May 2024
FedEx International Economy
C
Negligence as usual and failure to respond quickly to emails
Hi Ahmad,
Thank you for your feedback. We apologize for any inconvenience caused by the delayed response over the weekend.
Our team is currently working with limited staff over the weekend, which has contributed to the slower response times. Regarding your package, our records indicate that it was delivered to IDS Depot which is not our correct delivery address at Germany location and we acknowledge that there was no signature recorded upon delivery.
If a package is not received at our warehouse, customers must initiate a claim with the sender. The sender will then raise a claim on behalf of customer.
Once again, we do apologise for any inconvenience this cause.
Many thanks,
Forward2me
Thank you for your feedback. We apologize for any inconvenience caused by the delayed response over the weekend.
Our team is currently working with limited staff over the weekend, which has contributed to the slower response times. Regarding your package, our records indicate that it was delivered to IDS Depot which is not our correct delivery address at Germany location and we acknowledge that there was no signature recorded upon delivery.
If a package is not received at our warehouse, customers must initiate a claim with the sender. The sender will then raise a claim on behalf of customer.
Once again, we do apologise for any inconvenience this cause.
Many thanks,
Forward2me
Ryosuke
29 May 2024
FedEx International Economy
R
Easy to process, fast to dispatch.
Would be best if it were cheaper.
Would be best if it were cheaper.
Many thanks for the 4 star review. 😊
Jude Jackson
28 May 2024
FedEx Connect Plus
JJ
I really love Forward2Me its saved lots of money & made importing mutch less stressful. I just wish it were a little easier to combine parcels.
Hi Jude,
Thanks for the 4 star review. I see that you are satisfied with our services.
Lots of our customers use our service to purchase multiple orders from different retailers therefore we offer a 30 day free storage period at our warehouse to enable customers to collate their parcels and ship them in one go.
There are two options for shipping multiple packages, first of all you could choose our combine and repack service. This service is offered when we repack and combine orders together into as least boxes as possible so our customer obtains the maximum value for shipping. For this service we charge £2 per package which is added to your final shipping invoice.
Check this link on how to request combine and repack FAQ How to request Combine and Repack ?
Alternatively, if you feel that we would be unable to reduce the size of the parcels to make the combine and repack fee cost effective for you, we can offer a multi-piece shipment for some of our courier services.
Here you would just choose up to 15 packages to be added to your shipment and we would ship them out as multi-pieces under the same shipment number. This service is more cost effective than shipping the goods in separate shipments.
For this service the boxes would be shipped out together however not repacked and are dispatched in the same boxes they have arrived in, of course we would ensure that they are safe and secure for international transit. For this service there is no additional charge.
Many thanks,
Forward2me
Thanks for the 4 star review. I see that you are satisfied with our services.
Lots of our customers use our service to purchase multiple orders from different retailers therefore we offer a 30 day free storage period at our warehouse to enable customers to collate their parcels and ship them in one go.
There are two options for shipping multiple packages, first of all you could choose our combine and repack service. This service is offered when we repack and combine orders together into as least boxes as possible so our customer obtains the maximum value for shipping. For this service we charge £2 per package which is added to your final shipping invoice.
Check this link on how to request combine and repack FAQ How to request Combine and Repack ?
Alternatively, if you feel that we would be unable to reduce the size of the parcels to make the combine and repack fee cost effective for you, we can offer a multi-piece shipment for some of our courier services.
Here you would just choose up to 15 packages to be added to your shipment and we would ship them out as multi-pieces under the same shipment number. This service is more cost effective than shipping the goods in separate shipments.
For this service the boxes would be shipped out together however not repacked and are dispatched in the same boxes they have arrived in, of course we would ensure that they are safe and secure for international transit. For this service there is no additional charge.
Many thanks,
Forward2me
Danyjay
25 May 2024
DHL Express Worldwide
D
Nice and good service and a fantastic customer support.
Hi Dany,
Many thanks for the 5 star review :)
Many thanks for the 5 star review :)
Neville
20 May 2024
UPS Express Saver
N
Purchases sent from Germany to New Zealand in promised timeframe
Many thanks for the 5 star review :)
Cameron Powell
17 May 2024
FedEx Connect Plus
CP
Experience has been great
Many thanks for the 5 star review!
Simon
17 May 2024
DHL Express Worldwide
S
The shipping company do offer professional services and their shipping cost are competitive.
Hi,
Thank you for leaving a positive review for us! This will immensely help the business.
We are looking forward to shipping more packages with you in the future.
Kind regards,
Nica
Thank you for leaving a positive review for us! This will immensely help the business.
We are looking forward to shipping more packages with you in the future.
Kind regards,
Nica
Frank Mc Gorry
14 May 2024
DHL Express Worldwide
FMG
I found the service overall very easy to use
Hello Frank,
Thank you so much for taking the time to leave a 5-star review for Forward 2 Me! We're delighted to hear that you found our service overall very easy to use.
Ensuring a seamless and user-friendly experience is one of our top priorities, so it's fantastic to hear that we've met your expectations in this regard. We're constantly striving to make our platform as intuitive and efficient as possible, and your feedback is invaluable in helping us achieve that goal.
If you ever have any questions or need assistance with anything, please don't hesitate to reach out to our customer support team. We're here to help and ensure that your forwarding experience with us remains hassle-free and convenient.
Once again, thank you for choosing Forward 2 Me. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Regilyn
Thank you so much for taking the time to leave a 5-star review for Forward 2 Me! We're delighted to hear that you found our service overall very easy to use.
Ensuring a seamless and user-friendly experience is one of our top priorities, so it's fantastic to hear that we've met your expectations in this regard. We're constantly striving to make our platform as intuitive and efficient as possible, and your feedback is invaluable in helping us achieve that goal.
If you ever have any questions or need assistance with anything, please don't hesitate to reach out to our customer support team. We're here to help and ensure that your forwarding experience with us remains hassle-free and convenient.
Once again, thank you for choosing Forward 2 Me. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Regilyn
CustomerT Bradbury
13 May 2024
DHL Economy Select
CB
Easy to use . Smooth and efficient service from start to finish
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated. If you ever need anything else, don't hesitate to reach out. We're here to help!
PPS Móviles
11 May 2024
DHL Express Worldwide
PM
Excelente servicio!
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated.
If you ever need anything else, don't hesitate to reach out. We're here to help!
If you ever need anything else, don't hesitate to reach out. We're here to help!
MK
10 May 2024
UPS Worldwide Expedited
M
Helpful customer service who were able to provide multiple shipping quotes based on various box dimensions. They also advised on how to organize a multi-box shipment. The UK shipping address worked perfectly when ordering from a UK-only vendor. Boxes were opened and resealed well, and arrived in good shape.
Hi MK,
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated.
If you ever need anything else, don't hesitate to reach out. We're here to help!
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated.
If you ever need anything else, don't hesitate to reach out. We're here to help!
Anton Högberg
09 May 2024
UPS Standard Single
AH
Funkar smidigt och till bra pris
Many thanks for the 5 star review ❤️.
Terry Silcox
06 May 2024
DHL Express Worldwide
TS
A good service
Hi Terry,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Ruth
29 April 2024
DHL Economy Select
R
Great shopping experience. I appreciate their service very much and will surely use it again.
Hi Ruth,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
M R
27 April 2024
UPS Express Saver
MR
Good, Efficient Service, thank you.
Hi,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
A. Johnson
27 April 2024
UPS Express Saver
AJ
Package came fast and process was easy!
Hi Johnson,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Abdulrahman Alsaeed
27 April 2024
DHL Express Worldwide
AA
Speed in adding shipments, speed in sending them and interactive support all the time
Hi Abdulrahman,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Nadav Tarshish
24 April 2024
UPS Express Saver
NT
Easy and fast
Hi Nadav,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Customer
23 April 2024
UPS Worldwide Expedited
C
Hassle free experience, package was processed and arrived quickly
Hi,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Alp Bekit
16 April 2024
DHL Express Worldwide
AB
YOUR DOİNG WELL
Hi Alp,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Saad AlBader
16 April 2024
UPS Express Saver
SA
Your shipping prices are high.
Hi Saad,
Many thanks for the feedback.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL ) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight 5.92 kg is higher than the actual weight 4.58 kg so the shipping fees are calculated on the higher volumetric weight.
You can also check this FAQ link https://forward2me.zendesk.com/hc/en-gb/articles/360013950960-What-is-volumetric-weight-and-how-will-it-affect-me?
I hope this explains.
Many thanks,
Forward2me
Many thanks for the feedback.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL ) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight 5.92 kg is higher than the actual weight 4.58 kg so the shipping fees are calculated on the higher volumetric weight.
You can also check this FAQ link https://forward2me.zendesk.com/hc/en-gb/articles/360013950960-What-is-volumetric-weight-and-how-will-it-affect-me?
I hope this explains.
Many thanks,
Forward2me
Alexander Grosskord
12 April 2024
DHL Express Worldwide
AG
I am very satisfied with the service and responds. Well done.
Hi Alexander,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Veronica Maria
10 April 2024
UPS Worldwide Expedited
VM
Usually quick turn around for my packages to be forwarded. Communication with good and prompt. I have had delays a few times and packages cost mord in shipping but over goid service from everyone I have communicated with.
Hi Veronica,
Thank you for taking the time to share your feedback with us!
We're happy to hear that you've generally experienced quick turnaround times and prompt communication with our team.
We understand that occasional delays.
Rest assured, we're continuously working to improve our processes to minimize such occurrences in the future.
If you ever have any concerns or questions, please don't hesitate to reach out to us. We're here to help!
Many thanks,
Forward2me
Thank you for taking the time to share your feedback with us!
We're happy to hear that you've generally experienced quick turnaround times and prompt communication with our team.
We understand that occasional delays.
Rest assured, we're continuously working to improve our processes to minimize such occurrences in the future.
If you ever have any concerns or questions, please don't hesitate to reach out to us. We're here to help!
Many thanks,
Forward2me
Claudia Rieger
09 April 2024
DPD Classic
CR
Super customer service
Hi Claudia,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Shiloh Harmitt
08 April 2024
DHL Express Worldwide
SH
Great service
Hi Shiloh,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Mohan BHOJWANI
08 April 2024
DHL Express Worldwide
MB
Excellent service provided by your Agent Jane..,
The whole process was made easier with her co ordination..
The whole process was made easier with her co ordination..
Hi Mohan,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Ching-hui C
07 April 2024
DHL Express Worldwide
CC
Quick and no damage, will continue use it to forward my perfume.
Andréa A
06 April 2024
DHL Express Worldwide
AA
I've used the service three times to forward items from UK storage to my address in Brazil, and the experience it was always fast and efficient. I prefer to use DHL as a courier. The packages were carefully packed, and whenever I needed support or had questions, they responded quickly and accurately. I highly recommend it.
Bryan Kooistra
04 April 2024
UPS Worldwide Expedited
BK
Easy to use.
Thank you for what you do!
Thank you for what you do!
Hi Bryan,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Rafał Niechciałkowski
02 April 2024
DHL Express Worldwide
RN
I have been a regular customer for years. And Forward2Me was always my go to choice. However the shipping prices are so outrageous right now that I can not recommend ever using the site. There are sites that will do the same shipment 5 to 10 times cheaper than Forward2Me
Hi Rafal,
Thanks for the feedback.
As we move into 2024, we've observed industry-wide adjustments in most courier fees. Despite our efforts to maintain competitive pricing, forward2me operates within a dynamic environment.
Forward2me ensure the long-term sustainability and reliability of our services. We remain dedicated to providing you with the highest quality of service and support, and we believe that these adjustments will enable us to continue doing so effectively.
At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:
Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.
Many thanks,
Forward2me
Thanks for the feedback.
As we move into 2024, we've observed industry-wide adjustments in most courier fees. Despite our efforts to maintain competitive pricing, forward2me operates within a dynamic environment.
Forward2me ensure the long-term sustainability and reliability of our services. We remain dedicated to providing you with the highest quality of service and support, and we believe that these adjustments will enable us to continue doing so effectively.
At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:
Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.
Many thanks,
Forward2me
David Gorcea
31 March 2024
UPS Standard Single
DG
Fast, clinical
Hi David,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Nha Tran
30 March 2024
UPS Worldwide Expedited
NT
Joyce is friendly and very patience with me when I got into a problem of the shipping cost. Joyce went out of her way to helped me to made the shipping cost is more affordable for me. Thank you very much!!
Hi Nha,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Dimitris Emmanouilidis
29 March 2024
UPS Standard Single
DE
Their costumer service was really helpful and package are arrived on time and in perfect condition.
Hi,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Thanks for the feedback.
We would like to investigate the issue how the damage was done.
Please contact us at info@forward2me.com.
Please provide the following information:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods.
Many thanks,
Forward2me