UK Parcel Forwarding from £18.85 to United States of America
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i did not receive a package of 5 sneakers and they are drawing things out instead of paying me for the insurance that i purchased. it has been a month and i am getting frustrated. the only reason i gave them 2 versus 1 star is that they have been responsive but my patience is wearing thin as that is why i purchased the insurance and they are doing everything in their power not to pay me out the insurance that i purchased and reimburse me for customs feeds, repackaging fees,
Het was mijn eerste kennismaking en samenwerking met deze firma. Hun service was zeer goed : snelle opvolging en goede communicatie met antwoorden op alle gestelde vragen wat voor de klant een geruststelling is. Zou het bij een volgende aankoop zeker opnieuw doen.
Forward2Me shipping all the way from the United Kingdom actually arrived quicker than any other package I have ever ordered in the United States alone. They did so well. All of my items were safe, secured, and included. My original order bag was unopened and secured. I cannot believe that I did not get scammed and that nothing was stolen, taken, or damaged. Amazing service. If ever needed again, I will be using this service for sure again. My instagram is @isabella.mogavero and my outfit came in the original packaging, undamaged, and so quickly. I will be using this service again when needed. I know, it is expensive and extremely risky and scary to even begin to trust a random company. They gave me an address to use in the UK, and then immediately shipped my package to the United States. I got the package in perfect condition, so quickly, and all secured.
It only took a few days for my packages from a UK store to get delivered to me in the United States. Everything was packed and handled without damage. The online tools were easy to use and updated with every change in status. I had a great experience.
Too expensive
Response:
HI,Many thanks for your review.
I'm sorry to hear that you are unhappy with teh price paid for shipping. Shipping costs are generally calculated on the amount of space the item takes up during shipping, this is called the volumetric weight.
I see from your shipment that the actual weight of your goods was very light however the size of the parcel was much larger hence the shipping costs would have been calculated on the volumetric weight not the actual weight.
Many of our customer find that utilising their 30 days free storage period is useful, they then purchase a number of items and ship them together in one shipment to make shipping more cost effective for them.
I hope this could be an option for you going forward to ensure that you obtain the maximum value for our services and the cost of shipping however please feel free to contact our Customer Service team at any time and they will be happy to advise you the best options for shipping.
Kind Regards,
Tracy.
On the website page it suggests to bundle all your parcels, I had a few delays with other parcels sent to forward to me so they started charging me for holding packages. When all my packages finally arrived I pressed the combine and ship in one box, but they said it didn’t matter it would be the same price to ship individually.. so I paid them extra for nothing. Oh well live and learn.
Response:
HI,Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the way your shipment was handled, shipping fees are usually calculated on the amount of space the shipment takes up, this is called the volumetric weight. It is only when the actual weight is higher than the volumetric weight that the shipping fees are calculated on the dead weight of the parcels.
I see from the total weight of your parcels that the actual weight is higher than the volumetric weight so there would have been no saving on repacking the goods, this would have only increased the amount paid for shipping. Please be assured that we did not charge for repacking your goods although you initially requested this service.
However I have noticed that it may have been more cost effective for you to ship the goods from our main land UK address rather than our Guernsey address. Before shipping to the Guernsey address it is a good idea to add the weight and dimensions of your packages to our pricing calculator to ensure the saving you are making on the vat when shipping to Guernsey outweighs the saving on shipping from our UK mainland address. Due to the location of Guernsey and their infrastructure, only one flight in and out per day, we have very limited shipping options and therefore the cost of shipping can be a little higher than the mainland.
I hope this information helps you going forward however if you are unhappy with anything going forward please contact our Customer Service team at the time and they will be very happy to assist you with the process and guide you to the right direction.
Kind regards,
Tracy.
Delivery was fast but the cost was unbelievably high, and no options for a cheaper, slower delivery
Response:
HI,Many thanks for your feedback.
I'm pleased to hear that you were happy with the time it took to receive your shipment however unhappy with the cost of shipping.
I see that you shipped your parcel from our Guernsey warehouse, the address is located on one of the channel islands that has a limited infrasture with one flight in and out per day therefore we have limited options for shipping. We tend to find the prices from this location due to the limited options is a little more expensive than from our UK mainland address.
The address was initially set up to aid customers who are looking to purchase high value goods from the UK and receive them in Guernsey, many retailers ship goods to Guernsey vat free so this gives the customers a good saving on higher value goods.
However I see that you shipped a very low value item so the saving on vat would be limited and it would have been more cost effective to ship the goods from our UK mainland address where we have more economy services.
I hope this helps explain the difference in the addresses available and what the benefits are. Please feel free to contact our customer service team at any time if you have any doubts to which would be the best address to use and our Customer Service team will be happy to advise you.
Kind regards,
Tracy.
Always great experience using this forward shipping service from UK to USA. Excellent communication the whole time, and you are provided with multiple options. Highly Recommend! Used the standard DHL service, item arrived in 3 days from UK to USA.
What impressed me most was the speed - my package arrived at Forward2Me's warehouse at 9:43, was marked "ready to ship" at 9:44, and was shipped out to me at 12:37. It was delivered to me on the east coast of the US the following day. The price was also quite reasonable and it was very clear how to use the service. I highly recommend this service.
Rather disappointing. On the first attempt the courier could not find the forward2me warehouse, and the shipment was returned to sender, wasting a week. The second attempt was more successful, though shipment from forward2you to me (via Fedex) took longer than I would have expected.
Response:
Many thanks for your feedbackI am sorry to hear you have still been experiencing issues with the delivery of your packages to the Germany address but you were satisfied with the support you received by our customer service team.
Unfortunately we have no control for packages being returned to the original sender for failed courier deliveries to our warehouse addresses. The Germany warehouse address has now been well sign posted for our company on the external side of the building which should help avoid any further delivery issues for our customers orders going forward.
All we can advise is that you ask the senders to state the company name and provide them with the courier contact number stated so the couriers can contact our Germany warehouse directly for assistance with locating the warehouse more easily.Please be mindful that shipments from our new EU warehouse to UK will be delayed due to customs clearance which can have an effect on the original estimated delivery/transit times stated by the couriers. The transit times quoted on payment are only a guideline and can never be guaranteed.
Delivery is dependent on no unavoidable delays in delivery and local customs clearance which is beyond both our control and the couriers.
I hope this information is helpful.Please don't hesitate to contact our customer service team if you have any questions or concerns.
Kind Regards
Hayley
Everything went flawlessly. Delivery took a little more than expected though. But that is due to the carrier
Response:
Many thanks for your feedbackI am sorry to hear you experienced a delay with the delivery of your shipment from the couriers.Please be mindful that shipments from our UK warehouse will be delayed due to customs clearance which can have an effect on the original estimated delivery/transit times stated by the couriers. The transit times quoted on payment are only a guideline and can never be guaranteed.Delivery is dependent on no unavoidable delays in delivery and local customs clearance which is beyond both our control and the couriers.I hope this information is helpful.Please don't hesitate to contact our customer service team if you have any questions or concerns.Kind RegardsHayley
Overall great service but did find it very difficult to navigate. Liaised quite a few times with customer service, and despite giving them all the weights and dimensions of the item, they kept replying asking for the information. I then sent my item to the UK warehouse (to be forwarded to Germany) only to get a message saying they couldn't send my parcel to the UK?? This was then corrected. I then paid via paypal and was then informed I had to go through additional checks for this too.
Happy that my parcel finally got to where it needed to go to but it was a long and not particularly simple process.
Happy that my parcel finally got to where it needed to go to but it was a long and not particularly simple process.
Special thank to Clara. Good service sometimes it takes longer time to repack and combine the package. I'm overall satisfied with Forward2me
Response:
Hi Mohammed,Many thanks for your feedback.We are glad to hear you are happy with our services.In response to your concern regarding repack requests, especially during peak times, our repack team experience very high volumes of repack requests for our warehouses each day and each repack request needs to be verified and completed in the timely order that they are received to the warehouse. It is advised to all customers from their accounts, when submitting repack requests, to allow up to 24 hours for their repack requests to be completed. We appreciate your continuous patience during this time.I hope this information is helpful to you and please don't hesitate to contact our customer service team if you have anymore questions or concerns.Kind RegardsHayley
Too high cost