customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.774308200051%
4
2.5133282559025%
3
1.028179741051%
2
0.66641279512567%
1
1.7517136329018%
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reviews of forward2me
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Pakistan
DHL Express Worldwide
AG
I am very satisfied with the service and responds. Well done.
Canada
UPS Worldwide Expedited
VM
Usually quick turn around for my packages to be forwarded. Communication with good and prompt. I have had delays a few times and packages cost mord in shipping but over goid service from everyone I have communicated with.
Germany
DPD Classic
CR
Super customer service
Kuwait
DHL Express Worldwide
SH
Great service
Singapore
DHL Express Worldwide
MB
Excellent service provided by your Agent Jane..,
The whole process was made easier with her co ordination..
forward2me
Hi Mohan,

Many thanks for the 5 star review for Jane!
Taiwan
DHL Express Worldwide
CC
Quick and no damage, will continue use it to forward my perfume.
Brazil
DHL Express Worldwide
AA
I've used the service three times to forward items from UK storage to my address in Brazil, and the experience it was always fast and efficient. I prefer to use DHL as a courier. The packages were carefully packed, and whenever I needed support or had questions, they responded quickly and accurately. I highly recommend it.
Canada
UPS Worldwide Expedited
BK
Easy to use.
Thank you for what you do!
forward2me
Hi Bryan,

Many thanks for the 5 star review!
Poland
DHL Express Worldwide
RN
I have been a regular customer for years. And Forward2Me was always my go to choice. However the shipping prices are so outrageous right now that I can not recommend ever using the site. There are sites that will do the same shipment 5 to 10 times cheaper than Forward2Me
forward2me
Hi Rafal,

Thanks for the feedback.

As we move into 2024, we've observed industry-wide adjustments in most courier fees. Despite our efforts to maintain competitive pricing, forward2me operates within a dynamic environment.

Forward2me ensure the long-term sustainability and reliability of our services. We remain dedicated to providing you with the highest quality of service and support, and we believe that these adjustments will enable us to continue doing so effectively.

At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:

Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/

Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.

Many thanks,
Forward2me

Austria
UPS Standard Single
DG
Fast, clinical
forward2me
Hi David,

Many thanks for the 5 star review!
Canada
UPS Worldwide Expedited
NT
Joyce is friendly and very patience with me when I got into a problem of the shipping cost. Joyce went out of her way to helped me to made the shipping cost is more affordable for me. Thank you very much!!
forward2me
Hi Nha,

Many thanks for the 5 star review for Joyce!
Greece
UPS Standard Single
DE
Their costumer service was really helpful and package are arrived on time and in perfect condition.
forward2me
Hi,
Many thanks for the 5 star review!
United States of America
UPS Express Saver
MC
Excellent communication and does a great job of bridging a gap.
forward2me
Hi Mark,

Many thanks for the 5 star review!
China
DHL Express Worldwide
WL
Thank you Joyce

This is a pleasant communication
forward2me
Hi Wang,

Many thanks for the 5 star review for Joyce!
United States of America
DHL Express Worldwide
J
Second time using the service. Quick and simple. Would recommend!
forward2me
Many thanks for the 5 star review!
Israel
DHL Express Worldwide
A
32 days of my package held at DHL at departure country and DHL refusdd to ship my package , DHL being a racist and unprofessional company,saying my name “raised a security alert” because my name is Mohammad. Very bad and racist DHL Poland, i will never recommend working with them again. Fortunately forward2me agent “ Regilyn” helped me recover my package and even reshipped my package free of charge. And was very kind and nice and respectful to me. I highly recommend.
forward2me
Hi Angel,

Thanks for the feedback.

I'm sorry to hear about the delay you're experiencing with your package at DHL.

We have determined that the reason for the delay is due to the detention of the shipment. Unfortunately, this is a situation that is beyond the control of both DHL and Forward2me.

I understand how frustrating this must be for you.

We believe we are now in touch to you.

Many thanks,
Forward2me


Greece
UPS Standard Single
MX
great services
forward2me
Hi Mikros,

Many thanks for the 5 star review!
Kuwait
DHL Express Worldwide
AA
product description was wrong.
forward2me
Hi Abdul,

Thanks for the feedback.

We sincerely apologize for any inconvenience this may have caused you.

If products descriptions, were added wrong, I would advised to add purchase invoice going forward.

If you are expecting an incoming parcel, it would greatly assist us in ensuring accurate descriptions for each package by uploading the purchase invoices or order summaries associated with them. This allows us to process your parcels efficiently and accurately. Here's how you can do it:

Log in to your account.
Navigate to your Warehouse address.
Select the "Incoming Package" option.
Upload the invoice or order summary corresponding to the parcel.

Additionally, I want to bring to your attention that some of the items you are shipping contain batteries and are classified as dangerous goods when shipped. It is essential to adhere to safety regulations when handling such items to ensure the safety of our personnel and the integrity of the shipment.

If you have any questions or concerns regarding the uploading of invoices or the shipping of items containing batteries, please do not hesitate to reach out to us. We are here to assist you.

Many thanks,
Forward2me
Ireland
FedEx International Economy
WB
Fast and efficient service. Exceeded my expectations!
forward2me
Hi Wahbi,

Many thanks for the 5 star review!
United States of America
DHL Express Worldwide
GJ
Always fast
forward2me
Thanks for the 5 star review!
United States of America
DHL Express Worldwide
JR
I’ve used forward to me about 5 times now and each experience has been nothing short of amazing. Stumbling across this company has been a blessing and I cannot stop raving about them to my friends. The service is quick and efficient, their customer service is some of the best I’ve encountered. I presently use their service to purchase goods from the UK but can’t wait to get an address in Japan as well!!! Thank you to everyone in the UK facility, each of the deliveries I receive are packed beautifully, looking forward to many, many more purchases
forward2me
Hi Jenn,

Thanks for the 5 star review.

We also have warehouse address location at Japan.

Please note that this information is readily available on your profile tab under "Warehouse Addresses" for your convenience.

Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are always here to help.

Many thanks,
Forward2me
United States of America
UPS Worldwide Expedited
TO
Ordered a time sensitive item from a German supplier that did not ship to the U.S. I setup my Forward2Me account in 2 minutes and then supplied the UK address to the German vendor.
The package arrived in the UK 3 days later, Forward2Me provided me with shipping options (I choose UPS Global) and I had the item 3 days later.
I would highly recommend this service.
Germany
DHL Express Worldwide
RN
The article with alcohol made things complicated and you have to contact us by email. There is potential for improvement here. Then the high postage costs from DHL spoil it; with DPD it would have been 75% cheaper.
forward2me
Hi Rolf,

Thank you for your feedback.

We are currently working on automating the alcohol shipment process with DHL to streamline the procedure for our customers. Once this is implemented, you will no longer need to contact us via email to request repacking with DHL.

Additionally, it's important to note that DPD cannot transport alcohol shipments to EU countries after Brexit due to regulatory restrictions. This prohibition is within their network's policy.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Many thanks,
Forward2me
Switzerland
DHL Economy Select
YS
Was offered the option of combined shipping of three parcels, which was cheaper than sending or repacking them. Very satisfied!
Singapore
FedEx Connect Plus
A
expensive shipping...confusing webpage...
forward2me
Hi Ahmad,

Thanks for the feedback.

The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.

Your shipment cost is calculated based on the volumetric weight.

Your package actual weight is 1.28 kg and with volumetric weight of 5.83 kg.

At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free. To help in such cases we offer two features to all our customers:

Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/

Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.

Warm regards,
Forward2me


United States of America
DHL Express Worldwide
P
My package arrived in perfect condition and very quickly. I would definitely use their service again.
forward2me
Hi Peter,

Many thanks for the 5 star review!
United States of America
FedEx Connect Plus
SD
Forward to me is now providing many more levels of shipping, making rates more affordable for those of us wanting to do business with UK stores. It has enabled me to do much more shopping in the UK.
Norway
DHL Express Worldwide
JK
Excellent service
forward2me
Hi Jan,

Many thanks for the 5 star review!
Italy
UPS Standard Single
B
The operator was very informative and precise.
forward2me
Hi Beatrice,

Many thanks for the 5 star review!
Portugal
FedEx Connect Plus
VF
Fast and smooth service just fixe stars! The best way to make make your deliveries out of UK to Europe!
Iceland
DHL Express Worldwide
C
Super easy and fast, was sending to Iceland took under 2 days to ship for a good price.
forward2me
Hi,

Many thanks for the 5 star review!
Cyprus
DHL Express Worldwide
MP
Excellent service, fast reliable. As soon as item i received it is ready to go out with a variety of shipping options.
Canada
DHL Express Worldwide
ET
Efficient communication, updates, quality re packaging and choice of shipping options
forward2me
Hi Eleanor,

Many thanks for the 5 star review!
Croatia
DHL Economy Select
MM
The shipment was received, processed and sent in a timely fashion and my whole experience was really positive.
Netherlands
DHL Economy Select
T
did what i expected, they were a bit busy but with only a couple a days delay i receiced the package. they kept me informed on every step

transport prices were a but fuzzy to me, not all expected options were available.
forward2me
Hi Tim,

Thanks for the feedback.

We have noticed that you requested a combine and repack service for your package, opting for DHL as the courier.

When you make a request for courier this is preset as DHL when the repack has been done, however, you have the opportunity to ask us to explore various shipping methods. This allows us to provide you with the most cost-effective solution available, ensuring that you receive the best value for your shipping needs.

Please remember that you can always reach out to us whenever you require shipping services. Don't hesitate to ask us to open the courier options for you.

Many thanks,
Forward2me
Greece
UPS Standard Single
KP
Very easy to use. Smooth process. Was contacted in each stage.
forward2me
Hi Kelly,

Many thanks for the 5 star review!

Many thanks
Forward2me
Lithuania
DHL Express Worldwide
G
1. Your website advertised DPD shipping. When the time came to ship it, DPD was unavailable, and I had to use expensive one-day express DHL.
2. Other forwarding companies do not include the shipping price in the customs declaration. Because you included the shipping price in the customs declaration, the total value of goods plus shipping reached the threshold and I had to pay customs tax.

Update:
3. There is no easy way to know up front what shipping options are available for different warehouses. And when your package arrives at the warehouse there is no way back, you have to pay for expensive shipping if there are no cheap options available.
forward2me
Hi Gramer,

Thanks for the feedback.

Regarding the availability of DPD shipping, we regret any confusion that may have arisen. Please note that DPD shipping is currently only available from our UK warehouse and is limited to shipments destined for France, Germany, and the Netherlands. As you are shipping from our Guernsey warehouse, we regret to inform you that DPD is not an option at this location. However, we do offer expedited shipping services through DHL and FedEx, which are available for your convenience. When checking pricing cost on our website, it's crucial to verify that you have selected the correct warehouse for shipping before finalizing your purchase.

We kindly ask that you double-check the shipping warehouse location listed on our pricing page before proceeding with your order. This will ensure that your goods are dispatched from the most suitable location, optimizing efficiency and reducing transit times.

We have received conflicting information regarding the inclusion of shipping costs on commercial invoices, with some customers insisting on its presence while others claim it is unnecessary. Similarly, couriers have provided differing advice on this matter. While we have been advised that including shipping costs is not mandatory, we acknowledge that customs offices may have varying requirements.

To address this issue and provide you with greater control over your shipments, we have implemented a feature that allows you to choose whether shipping costs appear on the commercial invoice. We understand that individual preferences may vary, and we want to accommodate your specific needs.

If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

Many thanks,
Forward2me
United States of America
UPS Worldwide Expedited
BB
Fast, efficient service.. I didn't know how I was going to get my parcel shipped to the US from the UK when I ran into Forward2me. What a lucky find. Thanks for helping me and doing it so quickly!!!
forward2me
Hi Bill,

Many thanks for the 5 star review!

Many thanks
Forward2me
United Kingdom
DHL Economy Select
MIH
All parcels come on time except for one. This was due to the fact that my supplier did not attached an invoice in the parcel. However, there was excelent communication with forward2me and the parcel was delivered at a later date.
forward2me
Hi Maria,

Many thanks for the 5 star review!

Many thanks
Forward2me
France
UPS Standard Single
SD
From France I am very satisfied !
Ultra satisfait du service, réponse très rapide du service client, c'est clair simple et efficace.
Merci forward2me
forward2me
Hi Simon,

Many thanks for the 5 star review!

Many thanks
Forward2me
Romania
UPS Standard Single
MB
Very good service. A bit confusing at first, but the client relations service was great!
Spain
UPS Standard Single
MR
my delivery was sent back to the sender
forward2me
Hi Marcus,

Thanks for the feedback.

We have noticed that you have already received your shipment on 01/02/2024.

We will send you an email directly to clarify the situation.


Many thanks,
Forward2me
United States of America
UPS Express Saver
AF
Quick and fast communication. Reasonable pricing
forward2me
Hi Ashley,

Many thanks for the 5 star review!

Many thanks
Forward2me
Norway
DHL Economy Select
IDI
Easy to use, fast delivery.
forward2me
Hi Ingvild,

Many thanks for the 5 star review!

Many thanks
Forward2me
United States of America
DHL Express Worldwide
AI
Great customer service and fast shipping no complaints!
forward2me
Hi Anthony,

Many thanks for the 5 star review!

Many thanks
Forward2me
Sweden
UPS Standard Single
LF
I registered an account and used the account address when ordering a coffee machine that the web shop did not ship outside of Germany.
A few days later I received a notification that my parcel had arrived at the Forward2me warehouse and I selected a carrier and paid. A few days later my parcel arrived in Stockholm.
Simple as that.
South Africa
DHL Express Worldwide
SJ
Been using this company for years, no complaints. They always deliver, within the Estimated time frame and I’m based in South Africa. Keep up the good work
forward2me
Hi Siphesihle,

Many thanks for the 5 star review!

Many thanks
Forward2me
Australia
DHL Express Worldwide
J
Way too expensive/no reasonable choice between carriers and prices. Never has it cost me almost $200au to deliver a small 1-2kg package from uk to aus and that included unnecessary repacking delays of a week. I expected c$100 - $110au max. The average cost of delivery of small items without forwarding service is $60au, so I did expect FTM to mark up, just not to 98 pounds or c $185au! As this seems to be the norm though, hopefully i will never need to use a forwarding service again.
forward2me
Hi Jemma,

Thanks for the feedback!

I'm sorry to hear about your disappointment with the cost and service provided.

I have checked you shipped with DHL express with actual weight of 1.79 kg and volumetric weight of 2.92 kg. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx ) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight.

As you are shipping to Australia, GST (Goods and Services Tax) are included in our services when shipping. This means that a 10% GST is applied to all goods with a value of $1000 Australian dollars or less that are being shipped via our services. Additionally, a 10% GST is also applied to the shipping fee for the service we provided. Please check this link https://www.ato.gov.au/other-languages/information-in-other-languages/gst/goods-and-services-tax-gst-when-you-sell-to-australia

By including GST in our services, we strive to simplify the shipping process and eliminate any surprises for our customers upon delivery.

If you have any further questions or if there's anything else we can assist you with regarding your shipment, please feel free to let us know. We're here to help and ensure a smooth shipping experience for you.

Many thanks,
Forward2me


United Arab Emirates
UPS Express Saver
JH
Service works but a very expensive experience, not sure why i am being forced to write 50 words either!
United States of America
DHL Express Worldwide
DF
Shipping is fast and easy to use. Only problem are that the rates are expensive.
forward2me
Hi Dustin,

Thanks for the feedback. We're glad to hear that you find our shipping process fast and user-friendly.

The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.

I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight.

Many thanks,
Forward2me

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