Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Nicola
22 September 2026
DHL Express Worldwide
Mustafa Al muhanna
21 September 2026
DHL Express Worldwide
MAM
Some normal Items shipped by most other companies normally marked as dangerous and we asked to pay 10 times of its value to be shipped also case reply take too much
Thank you for sharing your feedback, and we’re sorry for the frustration caused.
We understand that some items may be accepted by other shipping companies without being classified as dangerous goods. However, dangerous goods regulations and carrier acceptance criteria can vary depending on the product, its contents, packaging, destination, and transportation method. This means an item that another company accepts may still require additional checks, handling, or documentation through our service.
Regarding the shipping cost, dangerous goods shipments can incur additional carrier surcharges and handling fees, which can sometimes make the final shipping cost significantly higher than the item's value. We appreciate that this can be frustrating, particularly when the shipping cost appears disproportionate to the value of the item.
We also apologise if our response times have been longer than expected. We’re continuing to work on improving our response times and appreciate your patience while we review these queries.
We understand that some items may be accepted by other shipping companies without being classified as dangerous goods. However, dangerous goods regulations and carrier acceptance criteria can vary depending on the product, its contents, packaging, destination, and transportation method. This means an item that another company accepts may still require additional checks, handling, or documentation through our service.
Regarding the shipping cost, dangerous goods shipments can incur additional carrier surcharges and handling fees, which can sometimes make the final shipping cost significantly higher than the item's value. We appreciate that this can be frustrating, particularly when the shipping cost appears disproportionate to the value of the item.
We also apologise if our response times have been longer than expected. We’re continuing to work on improving our response times and appreciate your patience while we review these queries.
Roxy Baxy
19 September 2026
FedEx Connect Plus
RB
I used this service to buy something from the UK which does not ship to the USA. It worked great and I received my items in great condition.
Thank you for your wonderful feedback! We’re delighted to hear that Forward2me made it easy for you to purchase from the UK and have your items delivered to the USA. It’s great to know that everything arrived safely and in excellent condition. We really appreciate you choosing Forward2me!
Ben
19 September 2026
DHL Express Worldwide
B
I’ve been using Forward2me for a long time and have consistently had a great experience. Their shipping service is reliable, everything is handled carefully, and their customer service is excellent. I especially appreciate how they keep you updated throughout the entire process, so you always know what’s happening with your shipment.
Highly recommended if you’re looking for a dependable forwarding service with great customer support!
Highly recommended if you’re looking for a dependable forwarding service with great customer support!
Thank you so much for your continued support and for taking the time to share your experience! We’re delighted to hear that you’ve consistently found our shipping service reliable and our customer service helpful. Keeping our customers informed throughout the shipping process is really important to us, so we’re especially pleased to hear that you appreciate the regular update
James
18 September 2026
DHL Express Worldwide
J
Easy to use and AI helped me a lot answer questions
Thank you for your feedback! We're glad you found Forward2me easy to use and that AI assistant was able to help you. We really appreciate you taking the time to share your experience!
Mostafa
18 September 2026
FedEx Connect Plus
M
Fantastic forwarding company, they handle everything for you. would recommend to anyone!
Thank you so much for your fantastic feedback! We’re thrilled to hear that you found our service easy and hassle-free. We really appreciate your recommendation and are grateful for your support!
Charles
16 September 2026
FedEx International Economy
C
The staff of Forward2me took it upon themselves to label items that I was trans-shipping as "Dangerous Goods", and it took them a full two-weeks to un-do that mistake. I was trans-shipping a motor and an air conditioning drier, both of which were shipped to Forward2me by reputable UK vendors as "Standard" freight. Why Forward2me re-classified the package, I have no idea, but it was a BIG mistake.
Dear Charles,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the time it took to resolve the classification of your shipment.
We understand that you expected your motor and air conditioning drier to be processed as standard freight, and that the two-week delay in resolving the classification issue significantly affected your experience.
We appreciate your patience while our team reviewed the shipment requirements. The classification of items is an important part of ensuring compliance with courier transportation regulations, but we recognize that any uncertainty or delay in this process should be communicated clearly and handled as efficiently as possible.
We will take your feedback into consideration as we review how we communicate and manage shipment classification concerns, with the aim of improving our service and reducing unnecessary delays.
Thank you again for bringing this to our attention.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the time it took to resolve the classification of your shipment.
We understand that you expected your motor and air conditioning drier to be processed as standard freight, and that the two-week delay in resolving the classification issue significantly affected your experience.
We appreciate your patience while our team reviewed the shipment requirements. The classification of items is an important part of ensuring compliance with courier transportation regulations, but we recognize that any uncertainty or delay in this process should be communicated clearly and handled as efficiently as possible.
We will take your feedback into consideration as we review how we communicate and manage shipment classification concerns, with the aim of improving our service and reducing unnecessary delays.
Thank you again for bringing this to our attention.
Faidra Gkouni
16 September 2026
FedEx Connect Plus
FG
Fast delivery with paid duties.
Highly recommend!
Highly recommend!
Thank you for your great feedback! We’re delighted to hear that you were happy with the fast delivery and paid-duty service. We really appreciate your recommendation and look forward to helping you with your future shipments!
Kunde
14 September 2026
UPS Standard Single
K
Bei meiner Bestellung aus GB hat alles super funktioniert. Man wird von Forward2me oft per E-Mail benachrichtigt, wie der Status der Sendung ist.
Ich war nur von den Zollkosten geschockt. UPS Versand 30€ bezahlt, soweit so gut. Zollgebühren 63€!!! (45€ Zoll und 16€ UPS Gebühr, 2€ MwSt). Obwohl Warenwert der Sendung 128€ war...
Ich war nur von den Zollkosten geschockt. UPS Versand 30€ bezahlt, soweit so gut. Zollgebühren 63€!!! (45€ Zoll und 16€ UPS Gebühr, 2€ MwSt). Obwohl Warenwert der Sendung 128€ war...
Thank you for your positive feedback! We’re glad to hear that everything went smoothly with your order from the UK and that you found our email updates helpful.
We understand your disappointment regarding the additional customs costs. Import duties, taxes, and courier handling fees are determined by the destination country's customs authorities and the courier, and unfortunately, these charges are outside our control.
We understand your disappointment regarding the additional customs costs. Import duties, taxes, and courier handling fees are determined by the destination country's customs authorities and the courier, and unfortunately, these charges are outside our control.
Frau Wussler
13 September 2026
FedEx Regional Economy
FW
Excellent customer service, quick replies and support; the goods arrived as promised – everything was great.
Thank you so much for your wonderful feedback! We’re delighted to hear that you received quick and helpful support and that your goods arrived as promised.
Amanda Gales
11 September 2026
FedEx Regional Economy
AG
Great service! I contacted customer support because I was unsure about the repacking process, and I received clear and helpful guidance. Everything was straightforward and easy to understand. Their repacking service is also excellent and gives me confidence that my parcel will be properly protected during shipping.
Thank you so much for your fantastic feedback! We’re delighted to hear that our customer support team was able to clearly explain the repacking process and make everything straightforward for you.
It’s great to know that you also felt confident in the quality of our repacking service and the protection it provides for your parcel. We really appreciate your trust in forward2me and look forward to helping you again!
It’s great to know that you also felt confident in the quality of our repacking service and the protection it provides for your parcel. We really appreciate your trust in forward2me and look forward to helping you again!
RMX
08 September 2026
FedEx Connect Plus
R
I found Forward2me thru a Google search when I realized an item I wanted to order from the Netherlands could not be shipped directly to the US. Signing up was really easy and once I had an Forward2me address, I was ready to use the service. Everything went really smooth. I ordered online and my package was shipped to the Forward2me address. Once there, I received almost daily updates that showed my package status. Each step of the way I was kept informed and that made me feel positive about the experience. My package was delivered in perfect condition. I will definitely be using Forward2me again and recommend it to everyone. Thanks!
Thank you for taking the time to share your experience. We’re really pleased to hear that everything went smoothly, from setting up your account and receiving your parcel to keeping you updated throughout the delivery process.
It’s great to know that the regular tracking updates gave you confidence and that your parcel arrived safely and in perfect condition. We really appreciate your recommendation and look forward to helping you with your future international purchases.
It’s great to know that the regular tracking updates gave you confidence and that your parcel arrived safely and in perfect condition. We really appreciate your recommendation and look forward to helping you with your future international purchases.
A Happy Customer
06 September 2026
FedEx Connect Plus
AHC
Excellent Company...Good Rates...Fast Service.
Thank you so much for your fantastic feedback! ⭐ We’re delighted to hear that you’re happy with our rates and fast service. We really appreciate your support and look forward to helping you again!
James
06 September 2026
FedEx Connect Plus
J
I love that this service is available. I've used it multiple times over the years. This most recent time their instructions were very unclear to start with but after asking for clarification they were very helpful and we got things sorted. It took a few weeks to get things ready when it normally takes 1-4 days and there was no update during this time but otherwise things have always been great. Things get shipped quickly when it's done right and while it's pricey, it's worth it to me. I do wish they would not use Fed Ex but options are limited.
Thank you for being a loyal Forward2me customer and for sharing such thoughtful feedback.
We’re really pleased to hear that you’ve had positive experiences with us over the years and that our team was able to help clarify things and get everything sorted on this occasion.
We’re sorry, however, that the instructions weren’t clear initially and that your shipment took longer than the usual 1–4 days to prepare. We also understand how frustrating it must have been not to receive an update during that period. This is valuable feedback, and we’ll share it with the team so we can improve both our communication and processing times.
We truly appreciate your continued support and are glad you still find Forward2me a worthwhile service. Thank you for choosing us!
We’re really pleased to hear that you’ve had positive experiences with us over the years and that our team was able to help clarify things and get everything sorted on this occasion.
We’re sorry, however, that the instructions weren’t clear initially and that your shipment took longer than the usual 1–4 days to prepare. We also understand how frustrating it must have been not to receive an update during that period. This is valuable feedback, and we’ll share it with the team so we can improve both our communication and processing times.
We truly appreciate your continued support and are glad you still find Forward2me a worthwhile service. Thank you for choosing us!
Carlos Rieder
05 September 2026
FedEx Regional Economy
CR
Easy to use, works efficiently, just what I am looking for.
Thank you so much for continuing to choose Forward2me over the years and for taking the time to share your experience.
We’re really pleased to hear that, despite some initial confusion, our team was able to clarify things and help get everything sorted. We’re also sorry that this shipment took longer than usual and that you didn’t receive updates during the waiting period. We understand how frustrating that can be, especially when you’re used to things being completed within 1–4 days.
Your feedback about clearer instructions and better communication during processing is extremely valuable, and we’ll share this with our team so we can continue improving the service.
We’re glad that, overall, you find Forward2me worthwhile, and we really appreciate your continued support. Thank you for trusting us with your shipments!
We’re really pleased to hear that, despite some initial confusion, our team was able to clarify things and help get everything sorted. We’re also sorry that this shipment took longer than usual and that you didn’t receive updates during the waiting period. We understand how frustrating that can be, especially when you’re used to things being completed within 1–4 days.
Your feedback about clearer instructions and better communication during processing is extremely valuable, and we’ll share this with our team so we can continue improving the service.
We’re glad that, overall, you find Forward2me worthwhile, and we really appreciate your continued support. Thank you for trusting us with your shipments!
V. H.
04 September 2026
FedEx Connect Plus
VH
They kept me updated along the way and it was easy and convenient.
Thank you for your lovely feedback!
We’re so pleased to hear that you found the service easy and convenient, and that our updates kept you informed throughout the process.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
We’re so pleased to hear that you found the service easy and convenient, and that our updates kept you informed throughout the process.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Kellie Dickinson
30 August 2026
UPS Express Saver
KD
The delivery service was really great. Straightforward and prompt. The delivery showed up right away. Thank you!
Thank you so much for your wonderful 5-star review! ⭐
We’re delighted to hear that your delivery was straightforward, prompt, and arrived quickly. It’s exactly the experience we aim to provide at forward2me.
We’re delighted to hear that your delivery was straightforward, prompt, and arrived quickly. It’s exactly the experience we aim to provide at forward2me.
George Leaven
29 August 2026
DHL Express Worldwide
GL
My experience was fantastic! Great service, timely shipping. Timely delivery. I would definitely use again, and recommend to others.
Thank you so much for your fantastic review! ⭐
We’re thrilled to hear that you were happy with our service, from timely shipping to prompt delivery. It means a lot to know you’d choose forward2me again and recommend us to others!
We’re thrilled to hear that you were happy with our service, from timely shipping to prompt delivery. It means a lot to know you’d choose forward2me again and recommend us to others!
Roxanna Olson
25 August 2026
FedEx Connect Plus
RO
They worked hard to help me get everything figured out when the US side was being a pain. Would definitely use them again.
Thank you so much for your kind feedback!
We're really pleased to hear that our team was able to help you get everything sorted, especially while dealing with the issues on the US side. We truly appreciate your patience and your kind words.
We'd be delighted to assist you again in the future!
We're really pleased to hear that our team was able to help you get everything sorted, especially while dealing with the issues on the US side. We truly appreciate your patience and your kind words.
We'd be delighted to assist you again in the future!
Colm
25 August 2026
UPS Standard Single
C
Very straightforward and quick turnaround time.
Will be using again
Will be using again
Thank you for your lovely feedback! We're glad to hear you found the process straightforward and that everything was handled quickly.
We really appreciate your support and look forward to helping you again in the future!
We really appreciate your support and look forward to helping you again in the future!
Joanna
25 August 2026
FedEx Regional Economy
J
Every step was followed as promised, no problems. I will continue using Forward2me.
Thank you so much for your kind feedback!
We're delighted to hear that everything went smoothly and that we delivered on our promises at every step. It means a lot to know that you had a hassle-free experience with Forward2me.
We truly appreciate your continued support and look forward to helping you again in the future!
We're delighted to hear that everything went smoothly and that we delivered on our promises at every step. It means a lot to know that you had a hassle-free experience with Forward2me.
We truly appreciate your continued support and look forward to helping you again in the future!
Shane Mikaere
23 August 2026
FedEx International Economy
SM
I find the process frustrating. Reconciling purchasing with tracking numbers.
Other forwarding companies I’ve used, the process seems easier and straight forward.
Other forwarding companies I’ve used, the process seems easier and straight forward.
Thank you for sharing this feedback, and I completely understand your frustration. Manually matching purchase receipts with tracking numbers adds unnecessary hassle, and we want to make your shipping experience as seamless as possible.
We are actively looking at ways to improve our package intake and reconciliation process.
We are actively looking at ways to improve our package intake and reconciliation process.
Sandra
22 August 2026
UPS Standard Single
S
Super intuitive, quick, friendly service
Thank you so much for the fantastic feedback! We're thrilled to hear that you found our service super intuitive, quick, and friendly. We truly appreciate your support and look forward to helping you again soon!
Jacqueline Wells
22 August 2026
FedEx Connect Plus
JW
I’m in the US and ordered something from a UK boutique that couldn't be shipped directly to me. I searched and found Forward2me, which was like a middleman for shipping and so easy to use. Thank you for offering this service.
Thank you! We're glad we could act as your UK-to-US shipping middleman and make the whole process effortless. Enjoy your items from the UK!
Brett Lloyd
21 August 2026
FedEx Connect Plus
BL
Just a bit slow in responding to my questions but not really too much issue
Thank you for your honest feedback! We’re glad to hear the delay didn’t cause too much of an issue, but we’re sorry that our responses were a little slower than expected. We’re always working to improve our response times and provide a faster, smoother experience.
MaryBeth Henry
21 August 2026
FedEx Connect Plus
MH
I was somewhat confused about the process but AI explained it to me and I was able to get the information and payments to the correct people. My coat arrived quickly. Thank you.
Thank you for your feedback! We’re glad to hear that our AI support was able to clarify the process and help you get the information and payments sorted with the right people. 😊
Linda Rodriguez
16 August 2026
UPS Express Saver
LR
Todo es muy fácil y seguro , Perfecto
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that you found everything easy and secure. It means a lot to know we could provide you with a smooth and reliable experience.
Ed
15 August 2026
UPS Express Saver
E
The simplicity of their online portal, the accurate updates once an order was placed, and the speed at which product is shipped out. Whoever is running the UK warehouse, their entire staff, and the their IT department should get a raise.
Thank you so much for the fantastic feedback! 💙 We’re thrilled to hear that you found our online portal simple to use, our updates accurate, and our shipping process fast and efficient.
We’ll definitely pass your kind words along to our UK warehouse and IT teams — they’ll be delighted to know their hard work is being noticed! 😊 Thank you for choosing forward2me, and we look forward to serving you again!
We’ll definitely pass your kind words along to our UK warehouse and IT teams — they’ll be delighted to know their hard work is being noticed! 😊 Thank you for choosing forward2me, and we look forward to serving you again!
NL
14 August 2026
UPS Express Saver
N
Easy to use, fast delivery, processing and packaging. Prices are very good too.
Thank you so much for your wonderful feedback! 💙 We’re delighted to hear that you found forward2me easy to use, with fast processing, delivery, and careful packaging. It’s also great to know you’re happy with our prices!
SELMA BARRON
11 August 2026
FedEx Connect Plus
SB
Fast shipping
Thank you for your 5-star review. We're delighted to hear you were happy with the speed of your shipment. We really appreciate you choosing forward2me and taking the time to share your feedback.
Mark King
11 August 2026
FedEx Connect Plus
MK
The Forward2Me UK team are excellent! They communicate on the status of orders and provide quick overturn with deliveries.
Thank you for your lovely feedback. We're really pleased to hear that you've had such a positive experience with our UK team.
Keeping customers informed and providing a quick and efficient service are both very important to us, so it's great to know the team is getting this right.
Thank you for choosing forward2me and for taking the time to leave us a review.
Keeping customers informed and providing a quick and efficient service are both very important to us, so it's great to know the team is getting this right.
Thank you for choosing forward2me and for taking the time to leave us a review.
disco
10 August 2026
FedEx Connect Plus
D
Compared with large U.S.-based forwarding services such as My〇S, I have found forward2me to be exceptionally attentive and responsive.
Whenever I have a question or request, their team responds properly and handles the issue smoothly and efficiently. Communication is clear, and I never feel that my requests are being left unattended.
When having packages shipped from overseas, there is always some concern about whether everything will arrive safely. For me, the most important qualities in an international forwarding service are reliable communication, quick handling of requests, and knowing that any issue will be properly followed up rather than ignored.
forward2me has all of these qualities, which gives me great peace of mind when using their service.
I feel confident entrusting my international shipments to forward2me and would highly recommend them to anyone looking for a reliable and responsive forwarding service.
Whenever I have a question or request, their team responds properly and handles the issue smoothly and efficiently. Communication is clear, and I never feel that my requests are being left unattended.
When having packages shipped from overseas, there is always some concern about whether everything will arrive safely. For me, the most important qualities in an international forwarding service are reliable communication, quick handling of requests, and knowing that any issue will be properly followed up rather than ignored.
forward2me has all of these qualities, which gives me great peace of mind when using their service.
I feel confident entrusting my international shipments to forward2me and would highly recommend them to anyone looking for a reliable and responsive forwarding service.
Thank you so much for taking the time to share such thoughtful and detailed feedback! ⭐
We’re absolutely delighted to hear that you’ve found Forward2me reliable, responsive, and trustworthy. We know that international shipping can come with a lot of uncertainty, so providing clear communication, quick assistance, and genuine follow-through is incredibly important to us.
It’s wonderful to know that our team has given you peace of mind and that you feel confident entrusting your international shipments to us. Your kind words about our responsiveness and customer service mean a lot to the whole team.
We’re absolutely delighted to hear that you’ve found Forward2me reliable, responsive, and trustworthy. We know that international shipping can come with a lot of uncertainty, so providing clear communication, quick assistance, and genuine follow-through is incredibly important to us.
It’s wonderful to know that our team has given you peace of mind and that you feel confident entrusting your international shipments to us. Your kind words about our responsiveness and customer service mean a lot to the whole team.
Atul Ingale
07 August 2026
FedEx International Priority
AI
Professional fast courteous …. Keep it up
Thank you for your kind feedback. We're pleased to know that you found our service professional, fast, and courteous. We look forward to assisting you with your future shipments!
Farmgirl
07 August 2026
FedEx International Economy
F
A certain carrier decided, mid trip, that they couldn’t deliver my order. It was already paid for and the import fees were paid to the carrier. F2M retrieved the package, checked that nothing was damaged, and sent it on with no delay or hassle. The customer service is outstanding and I highly recommend F2M for all of your international shipping.
Thank you for your fantastic 5-star review.
We're delighted we were able to step in and help when your shipment encountered an unexpected issue with the carrier. Our team always aims to make the process as smooth and stress-free as possible, so it's wonderful to hear that your parcel was quickly recovered, checked and sent on without delay.
Thank you for your kind words about our customer service and for recommending forward2me. We truly appreciate your support and look forward to assisting you with your future international shipping needs.
We're delighted we were able to step in and help when your shipment encountered an unexpected issue with the carrier. Our team always aims to make the process as smooth and stress-free as possible, so it's wonderful to hear that your parcel was quickly recovered, checked and sent on without delay.
Thank you for your kind words about our customer service and for recommending forward2me. We truly appreciate your support and look forward to assisting you with your future international shipping needs.
TLS
04 August 2026
FedEx Connect Plus
T
Was really wanting to order something from overseas, but not allowed to ship it directly. Forward 2 me, solve the problem quickly and efficiently!
Thank you for your kind feedback! We're glad Forward2Me was able to help you receive your overseas purchase quickly and smoothly. We truly appreciate your support and are happy we could make the process easy for you. We look forward to assisting you again!
Sigrid Bucio
04 August 2026
FedEx Connect Plus
SB
Amazing!!! Everything 10/10. Service was incredible!!!
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a great experience with our service.
mario pinho
04 August 2026
UPS Express Saver
MP
WOW!! What a great service. Easy to navigate platform and fast shipping. Will use again and again
Thank you for your feedback! We're glad you found our platform easy to use and were happy with the fast shipping. It's great to know you had a positive experience, and we look forward to serving you again.
Michael Lo
04 August 2026
FedEx Connect Plus
ML
Timely service. Received the package with no problems.
Thank you for your feedback! We're glad your package arrived on time and without any issues. We appreciate your support and look forward to serving you again.
M R
04 August 2026
FedEx Regional Economy
MR
The actual service was good, but there should be better information about how the EU calculates customs and VAT. With the current system, the VAT and customs fees are not only based on the goods value, but also the shipping cost. You should give your customers a hint of this fact, so that they can choose to reduce the declared goods value accordingly (at their own risk of course).
Thank you for sharing your feedback. We're glad to hear that you had a good experience with our service. We appreciate your suggestion regarding clearer information about EU customs and VAT calculations, and we’ll take this into consideration to help customers better understand the possible charges before shipping. Your feedback helps us improve our service and communication.
Peter Warwick
04 August 2026
FedEx Connect Plus
PW
Package processed quickly
Thank you for your feedback! We're glad your package was processed quickly. We appreciate your support and look forward to assisting you again.
Mr. Silva
04 August 2026
UPS Standard Single
MS
Great service.
Thank you for your feedback! We're glad to hear you had a great experience with our service. We appreciate your support and look forward to assisting you again.
Silvio José Fernández
29 July 2026
FedEx Connect Plus
SJF
Excellent service. High logistical efficiency and spectacular human support. Fast and reliable package forwarding. Recomended!
Thank you so much for your fantastic feedback! We're delighted to hear that you were impressed with our logistical efficiency, fast and reliable package forwarding, and the support provided by our team.
Your recommendation means a lot to us, and we truly appreciate you choosing Forward2me. Thank you! 😊
Your recommendation means a lot to us, and we truly appreciate you choosing Forward2me. Thank you! 😊
Jamie Kristenson
25 July 2026
FedEx Regional Economy
JK
Not 5 because it was a little confusing how to manage all the things. But overall good service and good customer care.
Thank you for taking the time to share your feedback.
We're pleased to hear that you received good customer care and had an overall positive experience with our service.
We also appreciate your comment about the process being a little confusing at times. Customer feedback like this is invaluable, and we're always looking for ways to make our service clearer and easier to use.
Thank you again for choosing forward2me. We hope to have the opportunity to provide you with a 5-star experience next time.
We're pleased to hear that you received good customer care and had an overall positive experience with our service.
We also appreciate your comment about the process being a little confusing at times. Customer feedback like this is invaluable, and we're always looking for ways to make our service clearer and easier to use.
Thank you again for choosing forward2me. We hope to have the opportunity to provide you with a 5-star experience next time.
Yehonatan Wasserman
24 July 2026
FedEx International Priority
YW
A little confusing ui but other than that it was smooth
Thank you for sharing your feedback. We’re pleased to hear that, despite finding the user interface a little confusing, your overall experience was smooth.
We appreciate you highlighting this, as customer feedback helps us identify areas where we can continue to improve and make our service even easier to use.
Thank you for choosing forward2me, and we hope to provide an even better experience next time.
We appreciate you highlighting this, as customer feedback helps us identify areas where we can continue to improve and make our service even easier to use.
Thank you for choosing forward2me, and we hope to provide an even better experience next time.
Wouter Baan
24 July 2026
FedEx Regional Economy
WB
Everything went welk, as expected!
Thank you for taking the time to share your feedback. We’re delighted to hear that everything went well and that you found our communication clear and helpful.
Providing a smooth and reliable service is our priority, so it’s great to know that your experience met your expectations.
Thank you for choosing forward2me, and we appreciate your kind review.
Providing a smooth and reliable service is our priority, so it’s great to know that your experience met your expectations.
Thank you for choosing forward2me, and we appreciate your kind review.
John Ridge
23 July 2026
FedEx International Economy
JR
Forward2me helped with an order shipping from Xero Shoes' European web site. Their process was easy to follow and they did an excellent job answering questions I had on the status as the order progressed from Czechia to Poland and on to the U.S.
Thank you so much for your fantastic 5-star review.
We're delighted to hear that your experience with forward2me was straightforward from start to finish and that our Customer Experience team was able to keep you informed throughout your shipment's journey.
Helping customers shop from retailers that don't normally ship internationally is exactly what we're here for. Whether it's receiving purchases from Europe, the UK, the USA, Japan or beyond, our goal is to make cross-border shopping simple, transparent and hassle-free, with tracking and support every step of the way.
Thank you again for choosing forward2me and for trusting us with your shipment. We hope to help you unlock even more international shopping opportunities in the future. Happy shopping.
We're delighted to hear that your experience with forward2me was straightforward from start to finish and that our Customer Experience team was able to keep you informed throughout your shipment's journey.
Helping customers shop from retailers that don't normally ship internationally is exactly what we're here for. Whether it's receiving purchases from Europe, the UK, the USA, Japan or beyond, our goal is to make cross-border shopping simple, transparent and hassle-free, with tracking and support every step of the way.
Thank you again for choosing forward2me and for trusting us with your shipment. We hope to help you unlock even more international shopping opportunities in the future. Happy shopping.
Gilad Ben jospeh
22 July 2026
FedEx Connect Plus
GBJ
Bad. You are just bad company.
We're sorry that your experience did not meet your expectations. At forward2me, we're committed to providing reliable international shipping with transparent pricing and clear information throughout the shipping process. Customs duties and taxes are set by the importing country's authorities and are separate from our shipping charges.
We understand that unexpected costs can be frustrating, and we're always happy to answer questions before a shipment is dispatched. If you'd like us to review your shipment in more detail, please contact our Customer Experience team and we'll be pleased to help.
We understand that unexpected costs can be frustrating, and we're always happy to answer questions before a shipment is dispatched. If you'd like us to review your shipment in more detail, please contact our Customer Experience team and we'll be pleased to help.
Oscar Garcia
17 July 2026
FedEx Connect Plus
OG
Using Foward2Me is so easy and makes ordering items from overseas a breeze!
Thank you so much for your kind feedback!
We're thrilled to hear that you find Forward2me easy to use and that we've made ordering items from overseas a breeze. Providing a simple, reliable, and hassle-free shipping experience is exactly what we strive for.
We're thrilled to hear that you find Forward2me easy to use and that we've made ordering items from overseas a breeze. Providing a simple, reliable, and hassle-free shipping experience is exactly what we strive for.
Alessandro
16 July 2026
UPS Standard Single
A
Shipment has been managed soon after receipt. It has been shipped back to me the day After, and It has been delivered in planned date. Payment for import tax, has been complete on courrier web page. Thank you. All OK
Thank you for your wonderful review!
We're delighted to hear that your shipment was processed quickly, dispatched the following day, and delivered on the expected date. It's also great to know that paying the import taxes through the courier's website went smoothly and that everything arrived as planned.
Your feedback means a lot to us, and we're pleased we could provide a seamless shipping experience
We're delighted to hear that your shipment was processed quickly, dispatched the following day, and delivered on the expected date. It's also great to know that paying the import taxes through the courier's website went smoothly and that everything arrived as planned.
Your feedback means a lot to us, and we're pleased we could provide a seamless shipping experience
Luis Ridao
16 July 2026
UPS Standard Single
LR
Easy quick multiple shipping options and fair prices
Thank you for your fantastic review.
We’re delighted to hear that you found our service quick and easy to use, with a good range of shipping options at fair prices. Providing flexibility and making international shipping as straightforward as possible for our customers is something we continually strive for.
Thank you for choosing forward2me, and we look forward to helping you with your future shipments.
We’re delighted to hear that you found our service quick and easy to use, with a good range of shipping options at fair prices. Providing flexibility and making international shipping as straightforward as possible for our customers is something we continually strive for.
Thank you for choosing forward2me, and we look forward to helping you with your future shipments.
For your parcel, the optimisation request was submitted on 12 September at 10:49 and completed on 16 September at 12:07. Please note that our warehouse is closed every weekend, so weekend days are not included in our processing time. Excluding the weekend, the request was completed within approximately 2 business days.
We understand that the wait was frustrating, and we appreciate your patience while our team worked through the increased volume. We’re continuing to work on reducing the Combine & Repack backlog and improving processing times.