Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Lynn Patton-Vaughan
30 June 2026
FedEx Connect Plus
LP
I was thrilled to see that there was a company that would forward my packages from the UK to Canada. I did find the whole process a little challenging and the website didn’t explain it well. It would’ve been nice to have had a chat option rather than having to send emails and wait for a response especially with the time change.
Michael Chappell
28 June 2026
DHL Express Worldwide
MC
Easy to deal with, speedy and safe delivery of a delicate item.
Thank you for your kind feedback.
We’re really pleased to hear you found the service easy to use and that your delicate item was delivered safely and quickly. We truly appreciate you taking the time to share your experience and look forward to supporting you again in the future.
We’re really pleased to hear you found the service easy to use and that your delicate item was delivered safely and quickly. We truly appreciate you taking the time to share your experience and look forward to supporting you again in the future.
ZM
27 June 2026
UPS Standard Single
Z
No custumer service, the compay overestimated free creme samples to 276 pounds (!!!) to be taxed despite reciept and stopped answering when asked to review.
Thank you for your feedback.
We have reviewed this shipment and can confirm that the customs declaration details, including item descriptions and values, were provided during the booking process based on the information entered at checkout. These details are used to generate the customs documentation required for dispatch.
Once a shipment has been paid and processed, it is automatically prepared for export and may be dispatched before any subsequent review requests are received by our Customer Experience team.
We always encourage customers to carefully review all shipment details at the time of booking, as these declarations are used for customs clearance and must reflect the information provided for the shipment.
We understand your concerns regarding the valuation and resulting charges, and we’re sorry for any frustration caused. Our Customer Experience team remains available to review this further with you and provide any additional support where possible.
We have reviewed this shipment and can confirm that the customs declaration details, including item descriptions and values, were provided during the booking process based on the information entered at checkout. These details are used to generate the customs documentation required for dispatch.
Once a shipment has been paid and processed, it is automatically prepared for export and may be dispatched before any subsequent review requests are received by our Customer Experience team.
We always encourage customers to carefully review all shipment details at the time of booking, as these declarations are used for customs clearance and must reflect the information provided for the shipment.
We understand your concerns regarding the valuation and resulting charges, and we’re sorry for any frustration caused. Our Customer Experience team remains available to review this further with you and provide any additional support where possible.
Emil Skowroński
27 June 2026
UPS Standard Single
ES
Wszystko sprawnie i profesjonalnie
Thank you for your kind feedback.
“Wszystko sprawnie i profesjonalnie” means “Everything was handled smoothly and professionally.”
We’re really pleased to hear that you were happy with the service, and we appreciate you taking the time to share your experience. We look forward to supporting you again in the future.
“Wszystko sprawnie i profesjonalnie” means “Everything was handled smoothly and professionally.”
We’re really pleased to hear that you were happy with the service, and we appreciate you taking the time to share your experience. We look forward to supporting you again in the future.
FRANCISCO LEMUS BORJA
24 June 2026
FedEx Connect Plus
FLB
Very glad and confident to trust my purchases abroad to the company. The items has been delivered safe and very well packed.
We are delighted to hear that you feel confident trusting Forward2me with your international purchases. It is great to know that your items arrived safely and were well packed.
Your trust means a lot to us, and we appreciate you choosing our service. We look forward to assisting you with your future shipments.
Your trust means a lot to us, and we appreciate you choosing our service. We look forward to assisting you with your future shipments.
BM
23 June 2026
FedEx Connect Plus
B
Smooth transfer from seller and seamless forwarding to my address. The platform has intuitive controls and easy to use. Plus, I was able to obtain great items from a UK seller who was not in a position to ship directly to the US. Forward2me stepped in to facilitate it!! Highly recommend!!
Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with Forward2me was smooth and hassle-free, from receiving your items from the seller through to forwarding them to your address.
It’s great to know that our platform was easy to use and helped you access items from a UK seller who couldn’t ship directly to the US. We truly appreciate your recommendation and are always happy to help make international shopping easier.
It’s great to know that our platform was easy to use and helped you access items from a UK seller who couldn’t ship directly to the US. We truly appreciate your recommendation and are always happy to help make international shopping easier.
ALEXANDRE STOYKOV
22 June 2026
UPS Express Saver
AS
Ordered the newest electric shaver + replacement blades from Japan Amazon. Two separate orders were sent by amazon to my forward2me address, who then combined and mailed to me in the USA. No issues whatsoever, excellent service! Highly recomment
Thank you so much for sharing your experience with us.
We're delighted to hear that your order from Japan went smoothly and that we were able to help you combine your Amazon shipments and forward them safely to the USA.
It's great to know that everything arrived without any issues, and we truly appreciate your recommendation. Your feedback means a lot to our team and motivates us to continue providing a reliable service.
We look forward to helping you with your future shipments!
We're delighted to hear that your order from Japan went smoothly and that we were able to help you combine your Amazon shipments and forward them safely to the USA.
It's great to know that everything arrived without any issues, and we truly appreciate your recommendation. Your feedback means a lot to our team and motivates us to continue providing a reliable service.
We look forward to helping you with your future shipments!
Sandra Cash
19 June 2026
FedEx International Economy
SC
Probably won't use much in the future, delivery and packaging prices to Australia are crazy. I wish there was a slower option. I want to purchase things from overseas but the Air courier prices are prohibitive. And I would be happy to wait a couple of weeks if it means I save $100 or more by using cheaper postage services.
Thanks for taking the time to leave your feedback — we really appreciate it.
We understand your concerns around international shipping costs to Australia. Air courier services are fast and secure, but we appreciate they are not always the most cost-effective option, particularly for heavier or lower-value items.
We are always working to expand the range of services we offer, including more economical and slower delivery options where available.
Our goal is to give customers choice between speed and cost wherever possible, so your feedback is genuinely helpful as we continue to review our carrier options and pricing structure.
We hope we can still support you again in the future if a suitable shipping option becomes available.
We understand your concerns around international shipping costs to Australia. Air courier services are fast and secure, but we appreciate they are not always the most cost-effective option, particularly for heavier or lower-value items.
We are always working to expand the range of services we offer, including more economical and slower delivery options where available.
Our goal is to give customers choice between speed and cost wherever possible, so your feedback is genuinely helpful as we continue to review our carrier options and pricing structure.
We hope we can still support you again in the future if a suitable shipping option becomes available.
V L
17 June 2026
FedEx Regional Economy
VL
Expensive service. They give the impression beforehand that there are cheaper options available, so be careful not to be misled.
The process took a long time, and they kept sending unnecessary emails showing my position in the queue. Receiving so many updates was frustrating. It would have been much better to send a single email confirming that everything was being processed instead of flooding my inbox with constant notifications.
The process took a long time, and they kept sending unnecessary emails showing my position in the queue. Receiving so many updates was frustrating. It would have been much better to send a single email confirming that everything was being processed instead of flooding my inbox with constant notifications.
Thank you for your feedback.
We're sorry to hear that your experience did not meet your expectations. In some cases, parcels require additional handling before they can be shipped, which can affect processing times and the range of available shipping services. We appreciate that waiting longer than expected can be frustrating.
We also understand your comments regarding our email notifications. These updates are intended to keep customers informed about the progress of their shipment, but we recognise that some customers may prefer fewer communications and will take your feedback into consideration as we continue to improve our service.
We value all customer feedback and are sorry that your experience fell short of the standard we aim to provide.
We're sorry to hear that your experience did not meet your expectations. In some cases, parcels require additional handling before they can be shipped, which can affect processing times and the range of available shipping services. We appreciate that waiting longer than expected can be frustrating.
We also understand your comments regarding our email notifications. These updates are intended to keep customers informed about the progress of their shipment, but we recognise that some customers may prefer fewer communications and will take your feedback into consideration as we continue to improve our service.
We value all customer feedback and are sorry that your experience fell short of the standard we aim to provide.
Trinity Langley
16 June 2026
FedEx International Economy
TL
I am still waiting on a response as to why in a five minute span my three packages that were present in my inbox suddenly disappeared and are no longer showing up for me to ship. I contacted customer service last week and no one had gotten back to me yet.
Thank you for your review.
We’ve checked this for you and can confirm your parcels have not disappeared. They were moved from your inbox because they have already been added into a shipment within your account. Once items are placed into a shipment, they are no longer visible in the inbox view, which can sometimes cause confusion.
Our Customer Experience team has already provided instructions on how to view and manage these items within your shipment, so you should have the guidance needed to resolve this directly in your account.
We’re sorry you weren’t able to get a quicker response last week. I will reach out to you directly to ensure everything is now clear and resolved for you.
We’ve checked this for you and can confirm your parcels have not disappeared. They were moved from your inbox because they have already been added into a shipment within your account. Once items are placed into a shipment, they are no longer visible in the inbox view, which can sometimes cause confusion.
Our Customer Experience team has already provided instructions on how to view and manage these items within your shipment, so you should have the guidance needed to resolve this directly in your account.
We’re sorry you weren’t able to get a quicker response last week. I will reach out to you directly to ensure everything is now clear and resolved for you.
Shailendra
14 June 2026
FedEx Connect Plus
S
Easy/seamless/on time delivery
Thank you for your 5-star review. We're pleased to hear that you found the service easy, seamless, and that your delivery arrived on time.
We really appreciate your support and look forward to assisting you again in the future.
We really appreciate your support and look forward to assisting you again in the future.
sharyma
13 June 2026
FedEx Connect Plus
S
I had a very positive experience with Forward2me. Their communication was timely and professional throughout the entire process, keeping me updated at each stage. I especially appreciated their willingness to repackage my items to reduce the shipping cost without compromising the safety of the package. The shipping process was also efficient, and despite the cost savings, my package still arrived in good time and in excellent condition.
I would definitely recommend Forward2me to anyone looking for a reliable parcel forwarding service and would not hesitate to use them again in the future.
I would definitely recommend Forward2me to anyone looking for a reliable parcel forwarding service and would not hesitate to use them again in the future.
Thank you for your excellent review and for sharing such detailed feedback. We're delighted to hear that you had a very positive experience with Forward2me and that our communication kept you informed throughout every stage of the process.
It's great to know that our repacking service helped reduce your shipping costs while still ensuring your items were protected and arrived safely. Balancing efficiency, cost, and care is something our team works hard to achieve, so your feedback means a lot.
We really appreciate your recommendation and look forward to supporting you again whenever you need a reliable parcel forwarding service.
It's great to know that our repacking service helped reduce your shipping costs while still ensuring your items were protected and arrived safely. Balancing efficiency, cost, and care is something our team works hard to achieve, so your feedback means a lot.
We really appreciate your recommendation and look forward to supporting you again whenever you need a reliable parcel forwarding service.
Mike Lucas
13 June 2026
FedEx Connect Plus
ML
Great Service
I've used them to forward a package, and to combine/repack multiple smaller orders together and both arrived in a decent amount of time and well packaged - processing time wasn't too bad either overall - don't expect same-day forwarding, but overall, very happy.
I've used them to forward a package, and to combine/repack multiple smaller orders together and both arrived in a decent amount of time and well packaged - processing time wasn't too bad either overall - don't expect same-day forwarding, but overall, very happy.
Thank you for your great review and for taking the time to share your experience. We're pleased to hear that both your individual forwarding and consolidated repack shipments arrived safely and within a good timeframe.
It's also great to know that the processing time met your expectations and that the packaging quality gave you confidence in the service. While we don’t offer same-day forwarding, we always aim to process parcels as efficiently as possible while maintaining care and accuracy at every stage.
We really appreciate your support and look forward to helping you again whenever you need a reliable forwarding service.
It's also great to know that the processing time met your expectations and that the packaging quality gave you confidence in the service. While we don’t offer same-day forwarding, we always aim to process parcels as efficiently as possible while maintaining care and accuracy at every stage.
We really appreciate your support and look forward to helping you again whenever you need a reliable forwarding service.
Joe Nguyen
13 June 2026
FedEx Connect Plus
JN
I received constant updates on the status of my package (how many packages are ahead of mine and each step of the process). Once shipped, I was provided the tracking number. Everything was communicated to me, and I truly appreciate that. Upon receiving my package, there was minimal damage to the box they repacked my items in. I also appreciate the extra care they put in by adding a decent amount of paper as padding material. As a former package handler, I can see the attention to detail they put into it. It's the little things like this that I appreciate so much. If I ever need anything overseas again, Forward2me would be my first pick.
Thank you for your fantastic review. We're delighted to hear that you found our communication clear and helpful throughout the process, from parcel receipt through to delivery.
It's especially rewarding to hear your comments about the care taken when repacking your shipment. Our warehouse teams work hard to ensure parcels are protected for international transit, and feedback from someone with package-handling experience means a great deal to us.
Thank you for choosing Forward2me. We're honoured to be your first choice for future overseas purchases, and we look forward to assisting you again soon.
It's especially rewarding to hear your comments about the care taken when repacking your shipment. Our warehouse teams work hard to ensure parcels are protected for international transit, and feedback from someone with package-handling experience means a great deal to us.
Thank you for choosing Forward2me. We're honoured to be your first choice for future overseas purchases, and we look forward to assisting you again soon.
Flavio Zanetta
13 June 2026
FedEx Connect Plus
FZ
All very well
Thank you for your 5-star review! We're pleased to hear that everything went smoothly and met your expectations. We appreciate your support and look forward to assisting you with many more shipments in the future.
Jessica Castelberg
13 June 2026
FedEx Regional Economy
JC
Everything very good.
Thank you for your 5-star review! We're delighted to hear that everything went well and that you were happy with the service. We appreciate your support and look forward to helping you with your future shipments.
Yazmin Ferman
11 June 2026
UPS Worldwide Expedited
YF
I've only used it twice, in both experiences the service ultil the package was registered and shipped was really easy to use a fast!
In the second use I had a problem in the final courier end and they helped me with the claim, I would highly recomend this service (I would just not use the courier I selected in my second shipment lol) Use Protect+ and repacking!
In the second use I had a problem in the final courier end and they helped me with the claim, I would highly recomend this service (I would just not use the courier I selected in my second shipment lol) Use Protect+ and repacking!
Thank you for taking the time to share your experience and for choosing Forward2me again.
We're pleased to hear that you found the process easy and efficient, from package registration through to shipping. While we're sorry that you encountered an issue with the final courier on your second shipment, we're glad our team was able to assist you with the claims process and provide support when you needed it.
It's especially rewarding to hear that you would recommend our service. Thank you also for highlighting Protect+ and our repacking service, which can provide additional peace of mind and help customers optimise their shipments.
We appreciate your trust in us and look forward to assisting with your future shipments.
We're pleased to hear that you found the process easy and efficient, from package registration through to shipping. While we're sorry that you encountered an issue with the final courier on your second shipment, we're glad our team was able to assist you with the claims process and provide support when you needed it.
It's especially rewarding to hear that you would recommend our service. Thank you also for highlighting Protect+ and our repacking service, which can provide additional peace of mind and help customers optimise their shipments.
We appreciate your trust in us and look forward to assisting with your future shipments.
Basick Slash
10 June 2026
UPS Express Saver
BS
Quick and Easy
Thank you for your review. We're delighted to hear that you found our service quick and easy to use. We work hard to make international shopping and shipping as straightforward as possible, so it's great to know we achieved that for you.
We appreciate your support and look forward to assisting you again in the future
We appreciate your support and look forward to assisting you again in the future
Giviko De
10 June 2026
FedEx Connect Plus
GD
Very disappointing experience. The response time is unacceptably slow — you can wait days just to receive a reply, and even then the answer is often unclear and not helpful. Communication feels poorly organized and frustrating, especially when you need a simple update or clear guidance.
Overall, my latest experience was extremely unsatisfactory.
Overall, my latest experience was extremely unsatisfactory.
Thank you for your feedback. We sincerely apologise for the delays you experienced in receiving a response from our team. We understand how frustrating it can be when you're waiting for an update on an enquiry.
Having reviewed your case, the package was not flagged for repacking because it needed to be combined with another shipment. It was flagged because the original packaging was assessed by our warehouse team as unsuitable for international transit. In these circumstances, the system requires a repack request before shipping can proceed to help reduce the risk of damage during transportation.
We appreciate that the communication around this was not as clear or timely as it should have been, and we apologise for the confusion this caused. Your feedback has been shared with the team as we continue to improve both our response times and customer communications.
Thank you for using forward2me, and we hope to have the opportunity to provide a better experience in the future.
Having reviewed your case, the package was not flagged for repacking because it needed to be combined with another shipment. It was flagged because the original packaging was assessed by our warehouse team as unsuitable for international transit. In these circumstances, the system requires a repack request before shipping can proceed to help reduce the risk of damage during transportation.
We appreciate that the communication around this was not as clear or timely as it should have been, and we apologise for the confusion this caused. Your feedback has been shared with the team as we continue to improve both our response times and customer communications.
Thank you for using forward2me, and we hope to have the opportunity to provide a better experience in the future.
Landon Macias
10 June 2026
DHL Express Worldwide
LM
Got all my packages to me safely
Thank you for your feedback.
We’re pleased to hear that all of your packages arrived safely. We appreciate you using our service and look forward to helping you again in the future.
We’re pleased to hear that all of your packages arrived safely. We appreciate you using our service and look forward to helping you again in the future.
Danni Guo
05 June 2026
FedEx Connect Plus
DG
Excellent efficient service. 5 stars.
The only complaint is that there is no option for “tax payment”, the UPS company had to call me, with bad connection, to ask for email, and for payments, and for ID photo.
If there was “tax payment” option for forwardvia, then the difficulty would not exist.
The only complaint is that there is no option for “tax payment”, the UPS company had to call me, with bad connection, to ask for email, and for payments, and for ID photo.
If there was “tax payment” option for forwardvia, then the difficulty would not exist.
Thank you for your 5-star review and for choosing forward2me.
We're delighted to hear that you found our service efficient and that your shipment experience met your expectations.
We also appreciate your feedback regarding the payment of duties and taxes. Customs requirements and payment processes can vary between countries and couriers, and in some cases the courier may need to contact the recipient directly to arrange payment or obtain additional documentation before delivery. We understand how frustrating this can be, particularly when communication is difficult.
Customer feedback like yours is invaluable, and we'll certainly take your suggestion into consideration as we continue to improve our services and make the international shipping process as seamless as possible.
Thank you again for your support, and we look forward to assisting you with your future shipments.
We're delighted to hear that you found our service efficient and that your shipment experience met your expectations.
We also appreciate your feedback regarding the payment of duties and taxes. Customs requirements and payment processes can vary between countries and couriers, and in some cases the courier may need to contact the recipient directly to arrange payment or obtain additional documentation before delivery. We understand how frustrating this can be, particularly when communication is difficult.
Customer feedback like yours is invaluable, and we'll certainly take your suggestion into consideration as we continue to improve our services and make the international shipping process as seamless as possible.
Thank you again for your support, and we look forward to assisting you with your future shipments.
Tamás
02 June 2026
FedEx Regional Economy
T
This was my first experience with a forwarding company and everything was smooth and great. The layout of the web page was nice, the step by step process was great. The package arrived quickly in very safe packaging.
Thank you for sharing your first experience with us. We’re really pleased to hear that you found the process smooth and easy to follow, and that your parcel arrived quickly and safely.
We appreciate your feedback and look forward to supporting you again in the future.
We appreciate your feedback and look forward to supporting you again in the future.
Oscar G
29 May 2026
DHL Express Worldwide
OG
Have done several orders with them now. And every single time its as straightforward and in a timely manner. Usually arrives sooner than expected. And its always packaged so tight, never had an issue with things breaking. Especially since i order perfumes in glass bottles. Looking forward2 keep using them in the future :))
Thank you for your continued trust in forward2me. We're delighted to hear that each of your shipments has been straightforward, well-packaged, and delivered promptly. It's especially great to know that your perfumes have arrived safely every time, as we understand how important careful handling is for fragile glass bottles.
We truly appreciate your loyalty and look forward to helping with many more shipments in the future. Thank you for choosing forward2me and for taking the time to share your experience.
We truly appreciate your loyalty and look forward to helping with many more shipments in the future. Thank you for choosing forward2me and for taking the time to share your experience.
Conny Meischner
29 May 2026
FedEx Connect Plus
CM
I use forward2me for parcels from the UK to Germany and am very happy with the service overall. When an unexpected issue arose with one delivery, the support team took care of it and resolved everything to my full satisfaction. Communication was friendly and the outcome was great. Would definitely use again!"
We are sorry to hear that this shipment encountered issues during transit and understand how frustrating this must have been. Unfortunately, the parcel was incorrectly returned by the original carrier despite the import charges having already been paid, which was outside of our direct control.
That said, we always aim to support our customers when unexpected carrier or customs issues arise. To help resolve the situation as quickly as possible, our team arranged for the parcel to be reshipped with an alternative courier at no additional cost to you.
We appreciate your recognition of our support team’s efforts and are pleased that the shipment was ultimately delivered successfully. Feedback like yours is valuable to us as we continue working closely with our courier partners to improve reliability and the overall customer experience.
That said, we always aim to support our customers when unexpected carrier or customs issues arise. To help resolve the situation as quickly as possible, our team arranged for the parcel to be reshipped with an alternative courier at no additional cost to you.
We appreciate your recognition of our support team’s efforts and are pleased that the shipment was ultimately delivered successfully. Feedback like yours is valuable to us as we continue working closely with our courier partners to improve reliability and the overall customer experience.
Bob Peake
27 May 2026
FedEx Connect Plus
BP
Advertised they used USPS which would have been much cheaper than FedEx 2-day.....cost me $150 to send a $250 backpack plus another $88 in customs and fees ...Doubled the cost of my backpack!!
Thank you for your feedback. We’re sorry to hear you were unhappy with the shipping and import costs for your shipment from the UK to the USA.
USPS international services are only available for shipments originating from the USA, so this would not have been an available option for a UK export shipment. The courier options shown at checkout are based on the shipment route and services available at the time of booking.
Import duties and customs fees are set by the destination country’s customs authorities and unfortunately are outside of our control.
We appreciate you taking the time to share your experience.
USPS international services are only available for shipments originating from the USA, so this would not have been an available option for a UK export shipment. The courier options shown at checkout are based on the shipment route and services available at the time of booking.
Import duties and customs fees are set by the destination country’s customs authorities and unfortunately are outside of our control.
We appreciate you taking the time to share your experience.
Eddie Page
27 May 2026
UPS Express Saver
EP
Passion parcel recieved and dispatched to wrong address, wrong country…
We are sorry to hear about the confusion regarding this shipment.
The tracking number provided to us was reviewed by our team and the parcel associated with it displayed a different recipient name and account number to your account. As a result, the parcel was correctly allocated to the account details shown on the package upon arrival at our facility.
Based on the information available, we believe the tracking number may have been provided incorrectly by the seller. For privacy and security reasons, we are unable to discuss another customer’s shipment details publicly.
We understand this situation is frustrating and we are happy to continue assisting directly via email.
The tracking number provided to us was reviewed by our team and the parcel associated with it displayed a different recipient name and account number to your account. As a result, the parcel was correctly allocated to the account details shown on the package upon arrival at our facility.
Based on the information available, we believe the tracking number may have been provided incorrectly by the seller. For privacy and security reasons, we are unable to discuss another customer’s shipment details publicly.
We understand this situation is frustrating and we are happy to continue assisting directly via email.
Lena Tatehata
27 May 2026
FedEx Connect Plus
LT
Amazing on time
Thank you for your kind feedback. We’re delighted to hear your shipment arrived on time and that you had a great experience with our service. We truly appreciate your support and look forward to assisting you again in the future.
United States
21 May 2026
UPS Express Saver
US
This is a great service. I am in the USA and need to coordinate shipping of parts from Europe to USA from time to time. With stupid Donald Trump's wrecking of the USA, the world and his use of punishing tariffs, this service is a God's send (let me say sorry on behalf the the 55% of America that is sane). Works smoothly and very well. It also helps deliver efficiency in shipping costs.
Thank you very much for your kind feedback. We’re really pleased to hear that our service is helping you coordinate shipments between Europe and the USA smoothly and efficiently, and that you’re finding value in the cost savings and reliability.
We appreciate you taking the time to share your experience, and we look forward to supporting your future shipments.
We appreciate you taking the time to share your experience, and we look forward to supporting your future shipments.
Julie Sparks
20 May 2026
FedEx Connect Plus
JS
I’m so happy I found this service. I have a retailer in UK that I love to purchase clothes from. But they quit mailing to the US. Now I’m back on track!
Thank you for sharing your experience. We’re glad our service could help you continue purchasing from your favourite UK retailer again and that everything is working smoothly for your shipments to the US. We appreciate your support and look forward to assisting you again in the future.
OMAR alshamrani
20 May 2026
FedEx International Priority
OA
I would like to share my feedback regarding my recent experience with your customer service.
Unfortunately, it was very difficult to contact your support team in an easy and quick way. I was unable to get timely assistance, and email responses were taking too long. Because of this delay, I could not make the necessary changes to my shipment and eventually had to close the matter.
I hope you improve the communication process and provide faster support for customers in the future.
Unfortunately, it was very difficult to contact your support team in an easy and quick way. I was unable to get timely assistance, and email responses were taking too long. Because of this delay, I could not make the necessary changes to my shipment and eventually had to close the matter.
I hope you improve the communication process and provide faster support for customers in the future.
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience with our Customer Experience team did not meet expectations. We understand how important timely and clear communication is, especially when managing time-sensitive shipments.
We have recently experienced a higher volume of enquiries, and we are actively working through backlogs while strengthening our team with additional staff. We also recognise that in some cases, our responses have not been as clear or timely as they should have been, and we are addressing this as part of our ongoing improvements.
Your feedback is very valuable to us and will be used to help us improve both response times and the clarity of our communication moving forward. We hope to provide a much better experience in the near future.
We’re sorry to hear that your recent experience with our Customer Experience team did not meet expectations. We understand how important timely and clear communication is, especially when managing time-sensitive shipments.
We have recently experienced a higher volume of enquiries, and we are actively working through backlogs while strengthening our team with additional staff. We also recognise that in some cases, our responses have not been as clear or timely as they should have been, and we are addressing this as part of our ongoing improvements.
Your feedback is very valuable to us and will be used to help us improve both response times and the clarity of our communication moving forward. We hope to provide a much better experience in the near future.
Cesar Orea
20 May 2026
UPS Worldwide Expedited
CO
It was a very smooth experience, I had a problem sending something from Ebay UK to Mexico, shipping and tariffs were too expensive and by sending it through forward2me I was able to save on the shipping and handling by a wide margin. I received a photo of the package that was delivered to the warehouse and notifications of every step of the process, amazing customer service and the website is very user friendly, top notch service. Definitely will use it again.
Thank you for your great review.
We’re really pleased to hear that you had such a smooth experience and that Forward2Me was able to help you save significantly on shipping and handling costs for your delivery to Mexico. It’s great to know that the updates, photo notifications, and tracking throughout the process gave you confidence at every step.
We also appreciate your kind words about our customer service and website experience, this is exactly what we aim to deliver.
Thank you for choosing Forward2Me. We look forward to supporting you again in the future.
We’re really pleased to hear that you had such a smooth experience and that Forward2Me was able to help you save significantly on shipping and handling costs for your delivery to Mexico. It’s great to know that the updates, photo notifications, and tracking throughout the process gave you confidence at every step.
We also appreciate your kind words about our customer service and website experience, this is exactly what we aim to deliver.
Thank you for choosing Forward2Me. We look forward to supporting you again in the future.
A.A
18 May 2026
UPS Express Saver
A
There not much delivery options most of them are not affordable for 3 cotton shirts the shipping cost is more than item price
Thank you for your feedback. We’re glad to hear you were happy with the delivery speed.
We understand your concern regarding shipping costs, especially for lighter items such as clothing. Our rates are based on carrier pricing, which is calculated on factors such as parcel size, weight, and destination, and unfortunately we do not have control over these base carrier charges.
We do offer a range of delivery options so customers can choose the balance between speed and cost that best suits their needs, and we are always working to expand and improve these choices.
We appreciate your comments and will take them on board as we continue to review our services.
We understand your concern regarding shipping costs, especially for lighter items such as clothing. Our rates are based on carrier pricing, which is calculated on factors such as parcel size, weight, and destination, and unfortunately we do not have control over these base carrier charges.
We do offer a range of delivery options so customers can choose the balance between speed and cost that best suits their needs, and we are always working to expand and improve these choices.
We appreciate your comments and will take them on board as we continue to review our services.
Paweł Zając
16 May 2026
DHL Express Worldwide
PZ
Every single details is perfect with forward2me. Packaging, shipping and comunication :)
Thank you for your wonderful feedback. We are very pleased to hear that you were happy with the packaging, shipping, and communication throughout your experience with us. We truly appreciate your support and look forward to assisting you again in the future.
Clair Pinkerton
15 May 2026
FedEx Connect Plus
CP
Lightning fast and so very easy!
Thank you for your feedback. We’re glad to hear you found the service fast and easy to use.
MAHMOUD HASSAN
15 May 2026
DHL Express Worldwide
MH
Poor communication and taking too long to respond to any inquiry
Update : After 15 days still no update on shipping or even a quote of estimate shipping cost.
Moreover even consolidation and repacking to save space and cost not even considered by them, so professional !
Update : After 15 days still no update on shipping or even a quote of estimate shipping cost.
Moreover even consolidation and repacking to save space and cost not even considered by them, so professional !
UPSDATE:
We are sorry to hear about the delay and the frustration this has caused.
A 15-day wait without a quotation or clear update is not the level of service we aim to provide, and we understand why this has been disappointing. We also appreciate your feedback regarding consolidation and repacking, and we will ensure this is reviewed as part of your case.
We have now escalated your shipment directly to our Customer Experience Manager, who will take ownership of this and review what has happened in detail.
Thank you for bringing this to our attention, and we apologise for the experience you’ve had so far.
Thank you for your updated feedback.
We are currently working to secure the most suitable freight options for your shipment; however, due to limited carrier availability to the Middle East, pricing and routing options are more restricted than usual, which can impact response times.
Regarding your request to ship the item off the pallet, we have assessed this carefully. As the item was received new but without manufacturers packaging which is insufficient for international transit , we do not believe it can be safely transported without the pallet, and removing it would significantly increase the risk of damage in transit. For this reason, we are unable to proceed without palletised shipping.
We appreciate your understanding while we work to find the safest and most cost-effective solution available.
We are sorry to hear about the delay and the frustration this has caused.
A 15-day wait without a quotation or clear update is not the level of service we aim to provide, and we understand why this has been disappointing. We also appreciate your feedback regarding consolidation and repacking, and we will ensure this is reviewed as part of your case.
We have now escalated your shipment directly to our Customer Experience Manager, who will take ownership of this and review what has happened in detail.
Thank you for bringing this to our attention, and we apologise for the experience you’ve had so far.
Thank you for your updated feedback.
We are currently working to secure the most suitable freight options for your shipment; however, due to limited carrier availability to the Middle East, pricing and routing options are more restricted than usual, which can impact response times.
Regarding your request to ship the item off the pallet, we have assessed this carefully. As the item was received new but without manufacturers packaging which is insufficient for international transit , we do not believe it can be safely transported without the pallet, and removing it would significantly increase the risk of damage in transit. For this reason, we are unable to proceed without palletised shipping.
We appreciate your understanding while we work to find the safest and most cost-effective solution available.
Leonardo Iván Anaya González
13 May 2026
UPS Worldwide Expedited
LIA
I thinked that I could send my package with the lite option but I dont know why the system forced me to send it via private company, that was not on my budget but I have to make that effort because I didnt want to lose my product
We understand your frustration and appreciate your feedback. The Lite service is designed for single parcels received and shipped without consolidation or repacking, and it also has strict size and weight restrictions due to it being a postal-based service.
In this case, one of the parcels received also required repacking for international shipping as the original packaging was not considered robust enough to safely withstand transit. After the items were repacked together, the parcel exceeded the limits allowed for the Lite option, so only courier services were available for shipment.
We understand this may not have been within your original budget, but the available shipping options are based on the final parcel dimensions, packaging requirements, and service restrictions. We appreciate you choosing our service and thank you for your understanding.
In this case, one of the parcels received also required repacking for international shipping as the original packaging was not considered robust enough to safely withstand transit. After the items were repacked together, the parcel exceeded the limits allowed for the Lite option, so only courier services were available for shipment.
We understand this may not have been within your original budget, but the available shipping options are based on the final parcel dimensions, packaging requirements, and service restrictions. We appreciate you choosing our service and thank you for your understanding.
David Knox
12 May 2026
FedEx Connect Plus
DK
The team made sure to follow up every step of the way. Extremely helpful for a first time importer!
Thank you for your kind feedback. We are glad our team could support you throughout the process and help make your first importing experience a positive one. We look forward to helping you ship again soon.
Kimberly Ckm
12 May 2026
FedEx Connect Plus
KC
Prompt response and reliable service.
Thank you for your feedback. We are pleased to hear you found our service prompt and reliable, and we appreciate your support.
Seve
11 May 2026
DHL Express Worldwide
S
Super rapide et gentil
Thank you for your kind review. We’re really pleased to hear you found the service fast and friendly. We truly appreciate your support and hope to assist you again in the future.
Orlando
08 May 2026
DHL Express Worldwide
O
Very pleased to have used your services to make purchases in Japan, the UK, and the US.
Thank you for your kind review. We’re delighted to hear you’ve been pleased using our services for purchases from Japan, the UK, and the US. We truly appreciate your support and look forward to helping with your future shipments.
Carmen
08 May 2026
FedEx Connect Plus
C
Great service, fast processing!
Thank you for your review. We’re so pleased to hear you were happy with the fast processing and service. We really appreciate your support and hope to assist you again soon.
Kevin
07 May 2026
FedEx Connect Plus
K
Everything was great
Thank you for your feedback. We’re really pleased to hear everything went great, and we appreciate you taking the time to leave a review.
Adela Dosoudilova
07 May 2026
FedEx International Economy
AD
Extremely pricy shipping fees .
Thank you for your feedback. We’re sorry to hear that you found the shipping costs expensive. We always aim to optimise packages to reduce shipping costs as much as possible, and in this case the parcel was repacked for the most efficient shipment. The service selected was also the lowest-priced option available at the time.
International courier charges are based on either the actual weight or the volumetric size of a parcel, whichever is greater, which can sometimes make shipping costs higher than expected. We appreciate your comments and will continue working to provide the best possible value for our customers.
International courier charges are based on either the actual weight or the volumetric size of a parcel, whichever is greater, which can sometimes make shipping costs higher than expected. We appreciate your comments and will continue working to provide the best possible value for our customers.
Tobias Pirker
07 May 2026
UPS Standard Single
TP
Es hat alles gut geklappt, ich bin sehr zufrieden, habe am Anfang mir ein bisschen schwer getan, aber es wurde mir alles gut erklärt. Und alles hat super geklappt. Kann ich nur weiter empfehlen, 5 Sterne Minimum.
Hi,
I hope you don't mind but we have translated this review to english too.
"Everything worked well, I am very satisfied. At the beginning I struggled a little, but everything was explained to me clearly. And everything worked out perfectly. I can only recommend it, 5 stars minimum"
Thank you very much for your wonderful review and recommendation. We’re so pleased to hear that everything worked out well for you and that our team was able to guide you through the process clearly. Your kind words and support mean a lot to us.
I hope you don't mind but we have translated this review to english too.
"Everything worked well, I am very satisfied. At the beginning I struggled a little, but everything was explained to me clearly. And everything worked out perfectly. I can only recommend it, 5 stars minimum"
Thank you very much for your wonderful review and recommendation. We’re so pleased to hear that everything worked out well for you and that our team was able to guide you through the process clearly. Your kind words and support mean a lot to us.
Rafael Ortiz
05 May 2026
UPS Express Saver
RO
Fast and reliable. You get what you pay for.
Thank you for your feedback. We’re glad to hear you found our service fast and reliable, exactly what we aim for. We appreciate your support and look forward to assisting you again in the future.
Diego Torre Morfín
04 May 2026
DHL Express Worldwide
DTM
Faster than I thought, reliable
Thank you for your 5-star review!
We are happy to hear that you are satisfied with our services! We look forward to shipping more packages with you in the future.
^NB
We are happy to hear that you are satisfied with our services! We look forward to shipping more packages with you in the future.
^NB
Jorge Filipe Vieira Fernandes
01 May 2026
FedEx Connect Plus
JFV
It's a good , forwarding service, the packages , arrive at my address well packaged, there are price options and several companies to choose from. I'm glad you're going to forward it to me.
Thank you for your feedback. We’re glad to hear your packages arrived safely and were well packed.
It’s great to know that the available pricing options and choice of courier companies have been helpful. We appreciate your support and look forward to forwarding your future shipments.
It’s great to know that the available pricing options and choice of courier companies have been helpful. We appreciate your support and look forward to forwarding your future shipments.
Ian Heng
29 April 2026
DHL Express Worldwide
IH
Fast delivery. Simple and easy paperwork.
Thank you for your kind feedback.
We’re really pleased to hear that you found the delivery fast and the paperwork simple and easy to complete—that’s exactly the experience we aim to provide.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
We’re really pleased to hear that you found the delivery fast and the paperwork simple and easy to complete—that’s exactly the experience we aim to provide.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Nicholas H.
29 April 2026
FedEx Connect Plus
NH
As pointed out. F2Me has unlawfully and incorrectly charged me GST, on my package. The GST was not declared in the shipping declaration document provided to customs. F2ME is not registered or authorised to collect GST on behalf of the ATO. Kaye refused to provide a suitable explanation, nor a refund.
Update after company reply:
The explanation provided does not align with ATO rules or the customs documentation for my shipment. Forward2Me does not appear on the ATO’s register of GST‑registered overseas suppliers, the import declaration shows no GST was paid, and the invoice issued does not meet the requirements of an Australian tax invoice. I remain happy to resolve this privately, but the public explanation is inconsistent with the official documentation.
Update after company reply:
The explanation provided does not align with ATO rules or the customs documentation for my shipment. Forward2Me does not appear on the ATO’s register of GST‑registered overseas suppliers, the import declaration shows no GST was paid, and the invoice issued does not meet the requirements of an Australian tax invoice. I remain happy to resolve this privately, but the public explanation is inconsistent with the official documentation.
Thank you for your feedback.
We’re sorry to hear you are dissatisfied with the charges applied to your shipment. We would like to clarify that Forward2Me is registered with the Australian Taxation Office (ATO) and holds a valid Australian Business Number (ABN), which allows us to collect and remit GST in line with Australian regulations for low-value imported goods.
For shipments valued at AUD $1,000 or less, GST is correctly applied at the point of sale on both the value of the goods and the shipping cost, and is not collected again by Australian Border Force at import. This is standard under current Australian import GST rules.
The commercial invoice submitted for customs clearance is a declaration of the goods’ value for import purposes and does not separately itemise GST. GST is instead charged and itemised on the shipping invoice provided to the customer at the time of booking. Our ABN is included on the customs documentation to confirm that GST is being correctly accounted for under our Australian registration.
All applicable charges are clearly itemised on the shipping invoice provided at the time of booking.
I have also sent you an email separately to explain this in full detail, and you are welcome to respond there if you would like to discuss it further.
forward2me follow up
Thank you for your follow-up — we appreciate you raising this.
We take this seriously and are currently reviewing our ABN listing with the Australian Business Register to confirm why it is not appearing publicly. If any updates are required on our side, we will ensure this is corrected.
To clarify on GST, for low-value shipments to Australia, GST is collected at the point of sale and recorded against our ABN. The commercial invoice used for customs clearance reflects the declared value of the goods and shipment but does not itemise GST separately, as this is handled through our invoicing and reporting process rather than at import.
We understand how this may have caused confusion and are happy to provide further detail directly. We have also reached out to you privately to go through this with you in full.
We’re sorry to hear you are dissatisfied with the charges applied to your shipment. We would like to clarify that Forward2Me is registered with the Australian Taxation Office (ATO) and holds a valid Australian Business Number (ABN), which allows us to collect and remit GST in line with Australian regulations for low-value imported goods.
For shipments valued at AUD $1,000 or less, GST is correctly applied at the point of sale on both the value of the goods and the shipping cost, and is not collected again by Australian Border Force at import. This is standard under current Australian import GST rules.
The commercial invoice submitted for customs clearance is a declaration of the goods’ value for import purposes and does not separately itemise GST. GST is instead charged and itemised on the shipping invoice provided to the customer at the time of booking. Our ABN is included on the customs documentation to confirm that GST is being correctly accounted for under our Australian registration.
All applicable charges are clearly itemised on the shipping invoice provided at the time of booking.
I have also sent you an email separately to explain this in full detail, and you are welcome to respond there if you would like to discuss it further.
forward2me follow up
Thank you for your follow-up — we appreciate you raising this.
We take this seriously and are currently reviewing our ABN listing with the Australian Business Register to confirm why it is not appearing publicly. If any updates are required on our side, we will ensure this is corrected.
To clarify on GST, for low-value shipments to Australia, GST is collected at the point of sale and recorded against our ABN. The commercial invoice used for customs clearance reflects the declared value of the goods and shipment but does not itemise GST separately, as this is handled through our invoicing and reporting process rather than at import.
We understand how this may have caused confusion and are happy to provide further detail directly. We have also reached out to you privately to go through this with you in full.
Mr. OA Hansen
28 April 2026
FedEx Regional Economy
MOH
Perfect, just perfect. I told them what item I wanted from a shop in England, they got it and mailed it to me without delay. There was no other way to get these items. Thanks.
Thank you for your 5-star review!
We're happy that we are able to assist you in your UK-shipping needs!
^NB
We're happy that we are able to assist you in your UK-shipping needs!
^NB