Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Prompt and reliable service

Unknown

DHL Express Worldwide
Very smooth process.

Unknown

FedEx International Economy
I enjoy your experience with you

Unknown

DHL Express Worldwide
Fast & efficient service

Pair of Shoes

FedEx International Economy
i did not receive a package of 5 sneakers and they are drawing things out instead of paying me for the insurance that i purchased. it has been a month and i am getting frustrated. the only reason i gave them 2 versus 1 star is that they have been responsive but my patience is wearing thin as that is why i purchased the insurance and they are doing everything in their power not to pay me out the insurance that i purchased and reimburse me for customs feeds, repackaging fees,

Unknown

DHL Economy Select
Het was mijn eerste kennismaking en samenwerking met deze firma. Hun service was zeer goed : snelle opvolging en goede communicatie met antwoorden op alle gestelde vragen wat voor de klant een geruststelling is. Zou het bij een volgende aankoop zeker opnieuw doen.

Ladies Clothing- 1x hoodie

DHL Express Worldwide
Forward2Me shipping all the way from the United Kingdom actually arrived quicker than any other package I have ever ordered in the United States alone. They did so well. All of my items were safe, secured, and included. My original order bag was unopened and secured. I cannot believe that I did not get scammed and that nothing was stolen, taken, or damaged. Amazing service. If ever needed again, I will be using this service for sure again. My instagram is @isabella.mogavero and my outfit came in the original packaging, undamaged, and so quickly. I will be using this service again when needed. I know, it is expensive and extremely risky and scary to even begin to trust a random company. They gave me an address to use in the UK, and then immediately shipped my package to the United States. I got the package in perfect condition, so quickly, and all secured.

Wooden Item - bowl

UPS Express Saver
It only took a few days for my packages from a UK store to get delivered to me in the United States. Everything was packed and handled without damage. The online tools were easy to use and updated with every change in status. I had a great experience.

Unknown

DHL Express Worldwide
Надежные и пунктуальные. Легко контактировать. Вежливые. Возникающие недоразумения решаются легко.

Unknown

DHL Express Worldwide
Service was very consistent and trouble-free. Never experienced a single glitch with the website software. Excellent UI.

Unknown

DHL Express Worldwide
Ho utilizzato il servizio attraverso la sede in Giappone. Informazione di ricevimento merce tempestiva ed invio immediato tramite corriere.
Sono persone veramente professionali e serie.

Pullover

FedEx International Economy
Excellent service. Quick delivery.

Unknown

DHL Express Worldwide
They helped quickly and efficiently with a issue I had with updating my profile as well as getting my package out same day. A plus plus

Unknown

FedEx International Economy
Too expensive
forward2me

Response:

HI,

Many thanks for your review.

I'm sorry to hear that you are unhappy with teh price paid for shipping. Shipping costs are generally calculated on the amount of space the item takes up during shipping, this is called the volumetric weight.

I see from your shipment that the actual weight of your goods was very light however the size of the parcel was much larger hence the shipping costs would have been calculated on the volumetric weight not the actual weight.

Many of our customer find that utilising their 30 days free storage period is useful, they then purchase a number of items and ship them together in one shipment to make shipping more cost effective for them.

I hope this could be an option for you going forward to ensure that you obtain the maximum value for our services and the cost of shipping however please feel free to contact our Customer Service team at any time and they will be happy to advise you the best options for shipping.

Kind Regards,
Tracy.

Unknown

FedEx International Priority
Timely service, well packaged

Light Bulbs

DHL Express Worldwide
On the website page it suggests to bundle all your parcels, I had a few delays with other parcels sent to forward to me so they started charging me for holding packages. When all my packages finally arrived I pressed the combine and ship in one box, but they said it didn’t matter it would be the same price to ship individually.. so I paid them extra for nothing. Oh well live and learn.
forward2me

Response:

HI,

Many thanks for your feedback.

I'm sorry to hear that you are unhappy with the way your shipment was handled, shipping fees are usually calculated on the amount of space the shipment takes up, this is called the volumetric weight. It is only when the actual weight is higher than the volumetric weight that the shipping fees are calculated on the dead weight of the parcels.

I see from the total weight of your parcels that the actual weight is higher than the volumetric weight so there would have been no saving on repacking the goods, this would have only increased the amount paid for shipping. Please be assured that we did not charge for repacking your goods although you initially requested this service.

However I have noticed that it may have been more cost effective for you to ship the goods from our main land UK address rather than our Guernsey address. Before shipping to the Guernsey address it is a good idea to add the weight and dimensions of your packages to our pricing calculator to ensure the saving you are making on the vat when shipping to Guernsey outweighs the saving on shipping from our UK mainland address. Due to the location of Guernsey and their infrastructure, only one flight in and out per day, we have very limited shipping options and therefore the cost of shipping can be a little higher than the mainland.

I hope this information helps you going forward however if you are unhappy with anything going forward please contact our Customer Service team at the time and they will be very happy to assist you with the process and guide you to the right direction.

Kind regards,
Tracy.



Unknown

DHL Express Worldwide
Delivery was fast but the cost was unbelievably high, and no options for a cheaper, slower delivery
forward2me

Response:

HI,

Many thanks for your feedback.

I'm pleased to hear that you were happy with the time it took to receive your shipment however unhappy with the cost of shipping.

I see that you shipped your parcel from our Guernsey warehouse, the address is located on one of the channel islands that has a limited infrasture with one flight in and out per day therefore we have limited options for shipping. We tend to find the prices from this location due to the limited options is a little more expensive than from our UK mainland address.

The address was initially set up to aid customers who are looking to purchase high value goods from the UK and receive them in Guernsey, many retailers ship goods to Guernsey vat free so this gives the customers a good saving on higher value goods.

However I see that you shipped a very low value item so the saving on vat would be limited and it would have been more cost effective to ship the goods from our UK mainland address where we have more economy services.

I hope this helps explain the difference in the addresses available and what the benefits are. Please feel free to contact our customer service team at any time if you have any doubts to which would be the best address to use and our Customer Service team will be happy to advise you.

Kind regards,
Tracy.

Unknown

DHL Express Worldwide
Always great experience using this forward shipping service from UK to USA. Excellent communication the whole time, and you are provided with multiple options. Highly Recommend! Used the standard DHL service, item arrived in 3 days from UK to USA.

Unknown

DHL Express Worldwide
Excellent, fast, great communication.

Unknown

DHL Express Worldwide
What impressed me most was the speed - my package arrived at Forward2Me's warehouse at 9:43, was marked "ready to ship" at 9:44, and was shipped out to me at 12:37. It was delivered to me on the east coast of the US the following day. The price was also quite reasonable and it was very clear how to use the service. I highly recommend this service.

Unknown

DHL Express Worldwide
Very easy to use and fast shipping times. Definitely recommend!

Unknown

DHL Express Worldwide
There was initially a mis-categorisation or my shipment that labelled it as a dangerous food which would have required repacking and extra cost. The agent investigated and corrected the classification and everything worked out fine.

Inflatable Item - air bed

FedEx International Priority
Funciona como o esperado. Qualidade e eficiência. Recomendo

Car Part - gaskets

DHL Express Worldwide
Excellent service (including repacking) - Well recommended.

Book

UPS Standard Single
Too complicated to navigate!

Belt

DHL Economy Select
excellent swift and proffessiona

Unknown

FedEx International Economy
Rather disappointing. On the first attempt the courier could not find the forward2me warehouse, and the shipment was returned to sender, wasting a week. The second attempt was more successful, though shipment from forward2you to me (via Fedex) took longer than I would have expected.
forward2me

Response:

Many thanks for your feedback
I am sorry to hear you have still been experiencing issues with the delivery of your packages to the Germany address but you were satisfied with the support you received by our customer service team.
Unfortunately we have no control for packages being returned to the original sender for failed courier deliveries to our warehouse addresses. The Germany warehouse address has now been well sign posted for our company on the external side of the building which should help avoid any further delivery issues for our customers orders going forward.
All we can advise is that you ask the senders to state the company name and provide them with the courier contact number stated so the couriers can contact our Germany warehouse directly for assistance with locating the warehouse more easily.Please be mindful that shipments from our new EU warehouse to UK will be delayed due to customs clearance which can have an effect on the original estimated delivery/transit times stated by the couriers. The transit times quoted on payment are only a guideline and can never be guaranteed.


Delivery is dependent on no unavoidable delays in delivery and local customs clearance which is beyond both our control and the couriers.

I hope this information is helpful.Please don't hesitate to contact our customer service team if you have any questions or concerns.
Kind Regards
Hayley

Unknown

FedEx International Economy
They have never failed me :) This service is Simply The Best!!! <3 I love it

Unknown

FedEx International Economy
Everything went flawlessly. Delivery took a little more than expected though. But that is due to the carrier
forward2me

Response:

Many thanks for your feedbackI am sorry to hear you experienced a delay with the delivery of your shipment from the couriers.Please be mindful that shipments from our UK warehouse will be delayed due to customs clearance which can have an effect on the original estimated delivery/transit times stated by the couriers. The transit times quoted on payment are only a guideline and can never be guaranteed.
Delivery is dependent on no unavoidable delays in delivery and local customs clearance which is beyond both our control and the couriers.I hope this information is helpful.Please don't hesitate to contact our customer service team if you have any questions or concerns.Kind RegardsHayley

Unknown

FedEx International Priority
Rápida, segura e eficaz!

Unknown

DHL Economy Select
Overall great service but did find it very difficult to navigate. Liaised quite a few times with customer service, and despite giving them all the weights and dimensions of the item, they kept replying asking for the information. I then sent my item to the UK warehouse (to be forwarded to Germany) only to get a message saying they couldn't send my parcel to the UK?? This was then corrected. I then paid via paypal and was then informed I had to go through additional checks for this too.

Happy that my parcel finally got to where it needed to go to but it was a long and not particularly simple process.

Backpack

FedEx International Priority
gud and combined and repack to seychelles

Soft Toy

DHL Economy Select
Der Service ist sehr zuverlässig, die Preise sind jedoch viel zu hoch. Das geht privat deutlich günstiger (50%).

Unknown

DHL Express Worldwide
Very reliable service. Helpful customer service. The parcel was forwarded to me in just a few days.

groun sheet

TNT Economy Express
Forward2me, did everything they promised. I used the service where they combined everything and send one package instead of 3. Loved it

raw black single wide regular papers

DHL Express Worldwide
Excellent, Very fast

T Shirt

DHL Economy Select
Highly recommended. Never failed to deliver a superb service.

Unknown

FedEx International Economy
Special thank to Clara. Good service sometimes it takes longer time to repack and combine the package. I'm overall satisfied with Forward2me
forward2me

Response:

Hi Mohammed,Many thanks for your feedback.We are glad to hear you are happy with our services.In response to your concern regarding repack requests, especially during peak times, our repack team experience very high volumes of repack requests for our warehouses each day and each repack request needs to be verified and completed in the timely order that they are received to the warehouse. It is advised to all customers from their accounts, when submitting repack requests, to allow up to 24 hours for their repack requests to be completed. We appreciate your continuous patience during this time.I hope this information is helpful to you and please don't hesitate to contact our customer service team if you have anymore questions or concerns.Kind RegardsHayley

Unknown

DHL Express Worldwide
Too high cost
forward2me

Response:

Hi Ahmad,Many thanks for your feedback.I can see you have processed three shipments through our services from our Tax free warehouse.Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible. The prices with the couriers are based on the volume or weight of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.I can also see that you do not ship a high amount of volume in each of your shipments from the tax free warehouse and this would make the overall cost of shipping more expensive. I understand this is difficult due to the type of items you ship are containing lithium batteries which we cannot ship in bulk from the tax free warehouse because we are not yet dangerous goods accredited from this warehouse. All customers who use the tax free warehouse are only permitted to ship a maximum of 2 lithium battery powered items per package but there can be a maximum of 4 lithium battery items per shipment. If you choose to select 2 packages containing 2 laser hair removals in each package, for each of your shipments going forward, this would help increase the overall volume you would be sending in your shipments and ensure the overall shipping price is more cost effective for you.I hope this information is helpful for you. Please don't hesitate to contact our customer services team if you have any more questions or concerns.Kind RegardsHayley

Tablecloth

FedEx International Economy
Definitely recommend for future

Ladies Pyjamas

DHL Express Worldwide
No issues, was shipped within the day I paid. Shipping was a little pricey but tolerable. Will use the service again if needed.

VINYL RECORD

DHL Express Worldwide
Always outstanding. Excellent customer service and response time; even for overseas customers.

Unknown

DHL Express Worldwide
Easy and simple to use
got an email when my product arrived and with a click it got shipped to me and arrived in 3 days

Unknown

FedEx International Economy
Excellent service, I recommend it to anyone who wants to send parcels abroad at an affordable price.

Magazine

DHL Express Worldwide
so far so good just a bit too expensive

Unknown

DHL Express Worldwide
This service is absolutely amazing. I was able to make purchases of parts for my classic German car that were not to be had anywhere else in North America. This service forwarded my packages from Europe and did so with amazing speed.

Unknown

UPS Standard Single
Transport took quite a long time. Also, customs payments were high, and it took a long time to arrive after the customs payment.

Car Part - Trim

TNT Economy Express
always willing to assist where possible.

pillow cover

DHL Express Worldwide
Increible!!! Ultra Rapido aun buen precio, duro 1 dia de japon a US, y gracias a ello, obtuve un producto que de otra manera me hubiera costado conseguir. GRACIAS.

Unknown

DHL Express Worldwide
Fast delivery highly recommended