Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
James Hernandez
22 July 2020
DHL Express Worldwide
JH
tan chiaw chiet
22 July 2020
DHL Express Worldwide
TCC
Great customer service ever!
Fast shipment
Fast shipment
Curt Walters
22 July 2020
DHL Express Worldwide
CW
Extremely satisfied with forward2me services.
Sverre Grevskott
22 July 2020
DHL Economy Select
SG
Forward2me UK works perfectly. But Forward2me UK Taxfree and Germany is way to expencive. 80 GBP for the cheapest possible package to Norway, and usually 100GBP+. I have sent a lot of packages with DHL Germany and price is normally 20-35 GBP for up to 20kg.
Hi,
Many thanks for taking the time to review our service.
I'm pleased to hear that everything is working well for you especially from the UK warehouse. Due to the UK Tax free warehouse being an island I'm afraid we don't offer the road service with DHL, there is only an air service available which is more expensive than the road service.
The Tax free address is predominately for customers looking to purchase goods with a high value from retailers who will deduct the vat from the purchase price, this is where the saving is made. The service is not as cost effective for lower value purchases.
For Germany we do offer the road service however due to the volume of shipments going through this service from Germany we can't currently command the same pricing from DHL that we do for shipping from the UK warehouse.
I hope this helps explain the difference in pricing and service however if you have any further questions please don't hesitate to get in touch with one of our Customer Service team and they will be happy to answer any further questions you may have.
Kind Regards,
Tracy.
Many thanks for taking the time to review our service.
I'm pleased to hear that everything is working well for you especially from the UK warehouse. Due to the UK Tax free warehouse being an island I'm afraid we don't offer the road service with DHL, there is only an air service available which is more expensive than the road service.
The Tax free address is predominately for customers looking to purchase goods with a high value from retailers who will deduct the vat from the purchase price, this is where the saving is made. The service is not as cost effective for lower value purchases.
For Germany we do offer the road service however due to the volume of shipments going through this service from Germany we can't currently command the same pricing from DHL that we do for shipping from the UK warehouse.
I hope this helps explain the difference in pricing and service however if you have any further questions please don't hesitate to get in touch with one of our Customer Service team and they will be happy to answer any further questions you may have.
Kind Regards,
Tracy.
Paul Tregidgo
22 July 2020
TNT Economy Express
PT
Delivered quickly and correctly
Clint Alvarez
22 July 2020
DHL Express Worldwide
CA
Prices were a lot higher then I thought they'd be. When I contracted customer service, they didn't seem to be of much help. The deadline was approaching so I didn't have much choice except to pay for the lowest cost shipping, which was half the price of the item itself.
Hi,
Many thanks for your feedback.
I'm sorry to hear the cost of shipping was more than expected, we do offer a combine and repack service where our warehouse team will assess the parcel to see if the goods can be repacked in a smaller package to help save on shipping costs.
I do apologise that we didn't bring this service to your attention when you contacted Customer Services, I can't guarantee at this stage that we would have been able to reduce the overall size and shipping cost but this is often the case especially when receiving goods from Amazon. Due to them shipping within the UK shiping based are generally based on the actual weight of the parcel rather than the volumetric weight ( the amount of space the shipment takes up in transit) therefore the size of the box is often larger than required. When shipping by air the size of the package is taken into account.
I hope this helps guide you to further options next time you ship however if you have any further questions please don't hesitate to contact me at info@forward2me.com and we will be happy to assist you further.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear the cost of shipping was more than expected, we do offer a combine and repack service where our warehouse team will assess the parcel to see if the goods can be repacked in a smaller package to help save on shipping costs.
I do apologise that we didn't bring this service to your attention when you contacted Customer Services, I can't guarantee at this stage that we would have been able to reduce the overall size and shipping cost but this is often the case especially when receiving goods from Amazon. Due to them shipping within the UK shiping based are generally based on the actual weight of the parcel rather than the volumetric weight ( the amount of space the shipment takes up in transit) therefore the size of the box is often larger than required. When shipping by air the size of the package is taken into account.
I hope this helps guide you to further options next time you ship however if you have any further questions please don't hesitate to contact me at info@forward2me.com and we will be happy to assist you further.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
TNT Economy Express
VC
When I made my request, I provided a coupon for a significant discount, however the coupon was not used and the purchases were made at full price. In addition, I made my request at the beginning of a week when there was a sale on the items I was wanting purchased, however, it took more than a week for the purchases to be made and the sale was no longer active. So, the price was much higher than I had hoped it would be. Also, by the time all the costs for delivery came in, my final costs had increased significantly, much more than I was expecting. The advertising said that costs for deliveries to Canada started at (I think) $18, but those less expensive costs were not available to me when I put in my order.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you did not receive the expected level of service via our Personal Shopper service on this occasion. We do as a rule pride ourselves on offering a top class customer service however I'm sorry your request did not go as planned this time. I hope this will not stop you using this service again in the future.
With regards to the shipping price, we do offer shipping from the price quoted however this is for a budget untracked service which is only available for very low value light parcels. When shipping I see that you used a fully tracked door to door service with TNT. I have however noticed that you did not take advantage of our combine and repack service. This is available to customers when shipping, our warehouse team will assess the package and repack as efficiently as possible for shipping. It may be that we can reduce the overall size of the goods to save on shipping costs.
Once again I do apologise for the service you received using the Personal shopper service and hope the repack service may be of use to you next time you ship.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you did not receive the expected level of service via our Personal Shopper service on this occasion. We do as a rule pride ourselves on offering a top class customer service however I'm sorry your request did not go as planned this time. I hope this will not stop you using this service again in the future.
With regards to the shipping price, we do offer shipping from the price quoted however this is for a budget untracked service which is only available for very low value light parcels. When shipping I see that you used a fully tracked door to door service with TNT. I have however noticed that you did not take advantage of our combine and repack service. This is available to customers when shipping, our warehouse team will assess the package and repack as efficiently as possible for shipping. It may be that we can reduce the overall size of the goods to save on shipping costs.
Once again I do apologise for the service you received using the Personal shopper service and hope the repack service may be of use to you next time you ship.
Kind Regards,
Tracy.
Autechre Provincial
22 July 2020
DHL Express Worldwide
AP
Very prompt service: communication & shipping. Support was easy to understand, promptly responded & provided clarification/solution. Shipping cost could be less, unfortunately there was not many shipping options at the time.
Hi,
Many thanks for reviewing our services, we appreciate your feedback.
I'm pleased to hear that you are overall happy with the service we have offered however would like the cost of shipping to be less and more options available.
We do check our pricing on a like for like service with our competitors on a regular basis and feel that we offer good value for money.
Due to the COVID 19 situation we have had to reduce our offering of courier services down to these not being available to us, as the pandemic moves on and the shipping world returns to normal we are hoping to restore our full offering of courier services.
I hope this helps explain the situation further however if you have any further questions please don't hesitate to get in touch with one of our customer service representatives and they will be very happy to assist you.
Kind Regards,
Tracy.
Many thanks for reviewing our services, we appreciate your feedback.
I'm pleased to hear that you are overall happy with the service we have offered however would like the cost of shipping to be less and more options available.
We do check our pricing on a like for like service with our competitors on a regular basis and feel that we offer good value for money.
Due to the COVID 19 situation we have had to reduce our offering of courier services down to these not being available to us, as the pandemic moves on and the shipping world returns to normal we are hoping to restore our full offering of courier services.
I hope this helps explain the situation further however if you have any further questions please don't hesitate to get in touch with one of our customer service representatives and they will be very happy to assist you.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Excellent work
C.M.
22 July 2020
DHL Express Worldwide
C
good , solid, reliable. i have been using them for years.
Marco Mendoza
22 July 2020
UPS Express Saver
MM
First time I use a forwarding service, and I found it very easy to use, the only improvement I can think of is that the courier sometimes expects me to pay import fees but I don't receive notifications about this until I track the package
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Efficient, painless process. items repacked for minimum shipping csts.
Verified Customer
22 July 2020
DHL Economy Select
VC
Well done. My parcels were re-packed and reorganized well, and were all delivered as announced both from the UK storage and from the German one.
Verified Customer
22 July 2020
TNT Economy Express
VC
Delivered As Promised.
Marcus Harrington
22 July 2020
DHL Express Worldwide
MH
I didn't like the fact that my package sat without someone reaching out to me. This was my 1st time using the service so I didn't know the process.
Hi,
Thank you for taking the time to review our services.
I'm sorry to hear that you did not receive a notification when your parcel was received to your account. Usually customers receive a notification by email when a parcel arrives to their account and the email prompts the customer to log into their account to process the package for shipping.
I'm thinking there may be an issue here which may need to be checked on your account, I will contact you directly to check what notifications you have received from us, it may be that you just need to add us to your whitelist however I can certainly check this out for you to see if there are any issues on your account.
I hope this helps resolve your issues and I will be in touch soon.
Kind Regards,
Tracy.
Thank you for taking the time to review our services.
I'm sorry to hear that you did not receive a notification when your parcel was received to your account. Usually customers receive a notification by email when a parcel arrives to their account and the email prompts the customer to log into their account to process the package for shipping.
I'm thinking there may be an issue here which may need to be checked on your account, I will contact you directly to check what notifications you have received from us, it may be that you just need to add us to your whitelist however I can certainly check this out for you to see if there are any issues on your account.
I hope this helps resolve your issues and I will be in touch soon.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
TNT Economy Express
VC
unprofessional. expensive.
Hi,
Many thanks for our feedback however I'm disappointed to hear that you are unhappy with the service we have provided.
Looking back on the history of your communication with us I see that you have encountered a few issues along the way.
You received a damaged package to your account, we did however advise you on this on the first inspection of the parcel so you could contact the seller to report this.
Secondly I believe you have shipped one of your parcels via the budget untracked service, I believe the delivery of these goods have been delayed. Unfortunately this is out of our control, due to the service having no tracking there is no way that we can locate the wherabouts of the goods until they have arrived with you.
Due to the current COVID situation there have been lots of delays with budget services due to lack of flights, we do however advise our customers to look at using the fully tracked courier service so we can provide them with full support from arrival to delivery. We are unable to offer any kind of support or compensation on the budget untracked services.
Shipping fees are based on the amount of space the goods take up in transit however the fees paid do include the use of our delivery address in the UK, the acceptance, processing, storing and dispatch of your goods. We offer a 30 day free storage period so customers who are purchasing goods on a regular basis can collate their goods over the 30 days and ship them altogether to make shipping more cost effective for them.
This may be an option for you going forward please contact our Customer Service team at info@forward2me.com for more details.
I hope this information all helps you going forward and you will continue to use our services.
Kind Regards,
Tracy.
Many thanks for our feedback however I'm disappointed to hear that you are unhappy with the service we have provided.
Looking back on the history of your communication with us I see that you have encountered a few issues along the way.
You received a damaged package to your account, we did however advise you on this on the first inspection of the parcel so you could contact the seller to report this.
Secondly I believe you have shipped one of your parcels via the budget untracked service, I believe the delivery of these goods have been delayed. Unfortunately this is out of our control, due to the service having no tracking there is no way that we can locate the wherabouts of the goods until they have arrived with you.
Due to the current COVID situation there have been lots of delays with budget services due to lack of flights, we do however advise our customers to look at using the fully tracked courier service so we can provide them with full support from arrival to delivery. We are unable to offer any kind of support or compensation on the budget untracked services.
Shipping fees are based on the amount of space the goods take up in transit however the fees paid do include the use of our delivery address in the UK, the acceptance, processing, storing and dispatch of your goods. We offer a 30 day free storage period so customers who are purchasing goods on a regular basis can collate their goods over the 30 days and ship them altogether to make shipping more cost effective for them.
This may be an option for you going forward please contact our Customer Service team at info@forward2me.com for more details.
I hope this information all helps you going forward and you will continue to use our services.
Kind Regards,
Tracy.
Paulo Teixeira
21 July 2020
UPS Standard Single
PT
This time I've rated 4 stars instead of 5 because:
1) the possibility to edit the parcels information was removed. We can no longer add our own description of the contents of parcels;
2) we no longer receive photos of parcels that arrive which makes our work of identifying parcels a nightmare!
I would give you 5 stars for your GREAT service, yes, but 4 stars for removing these 2 "options" that once were available.
Thanks!
1) the possibility to edit the parcels information was removed. We can no longer add our own description of the contents of parcels;
2) we no longer receive photos of parcels that arrive which makes our work of identifying parcels a nightmare!
I would give you 5 stars for your GREAT service, yes, but 4 stars for removing these 2 "options" that once were available.
Thanks!
Hi,
Thank you so much for providing your feedback, we really appreciate you taking the time to do this.
I do apologise that when the last upgrade on our processes did change a little and this has resulted in some options being removed for a period of time. I have now fixed the issue with editing of the parcel description and you should now see this available when a parcel arrives to your account.
For the photographs we are working on making this service available again in the next couple of months.
I hope this helps you going forward however if you encounter any further issues please feel free to contact me directly at info@forward2me.com and I will be happy to assist you further to ensure we get that 5* next time:-)
Kind Regards,
Tracy.
Thank you so much for providing your feedback, we really appreciate you taking the time to do this.
I do apologise that when the last upgrade on our processes did change a little and this has resulted in some options being removed for a period of time. I have now fixed the issue with editing of the parcel description and you should now see this available when a parcel arrives to your account.
For the photographs we are working on making this service available again in the next couple of months.
I hope this helps you going forward however if you encounter any further issues please feel free to contact me directly at info@forward2me.com and I will be happy to assist you further to ensure we get that 5* next time:-)
Kind Regards,
Tracy.
Verified Customer
21 July 2020
UPS Express Saver
VC
Was relatively straightforward to use, cost was fairly reasonable, and shipping was quick
Verified Customer
21 July 2020
DHL Express Worldwide
VC
Expensive but really fast so much appreciated!
Hi,
Its great to hear that you are happy overall with the speed of our service however overall the cost was more than you expected.
I see that you did not take advantage of our combine and repack service which may have helped reduce the overall size of your shipment and therefore the cost of shipping.
If you would like to know more about this service please contact our Customer Service team at info@forward2me.com and they will be happy to explain this service further for you.
Many thanks,
Kind Regards,
Tracy.
Its great to hear that you are happy overall with the speed of our service however overall the cost was more than you expected.
I see that you did not take advantage of our combine and repack service which may have helped reduce the overall size of your shipment and therefore the cost of shipping.
If you would like to know more about this service please contact our Customer Service team at info@forward2me.com and they will be happy to explain this service further for you.
Many thanks,
Kind Regards,
Tracy.
Haddi
21 July 2020
TNT Economy Express
H
Fast shipping and excellent customer service.
Verified Customer
21 July 2020
DHL Express Worldwide
VC
There is nothing special about the service justified the higher prices.
customer service agent keep promising to provide better price next time but the price still more than double of your competitors.
Also the site need many improvements, such as making add/remove a new address easier, by making it possible to add more than one address and switch between them smoothly, the website design and colors need to be adjusted for clearer view and to be more organized.
Adding a Mobile APP for IOS/Android also will make it easier to tack the shipments and send shipping orders. I have been a customer for a years and I didn't notice any major developments or reducing for the prices yet, you should got special prices from DHL as service provider, instead of offering almost the same prices that any individual will got if he ship his shipment by DHL directly and maybe he got it cheaper!!
customer service agent keep promising to provide better price next time but the price still more than double of your competitors.
Also the site need many improvements, such as making add/remove a new address easier, by making it possible to add more than one address and switch between them smoothly, the website design and colors need to be adjusted for clearer view and to be more organized.
Adding a Mobile APP for IOS/Android also will make it easier to tack the shipments and send shipping orders. I have been a customer for a years and I didn't notice any major developments or reducing for the prices yet, you should got special prices from DHL as service provider, instead of offering almost the same prices that any individual will got if he ship his shipment by DHL directly and maybe he got it cheaper!!
Hi,
Many thanks for your feedback.
We do feel that we offer a good all round value for money service. We not only provide the shipping of parcel but offer the UK address to receive the goods, accept, process and store them until you are ready for shipping and provide all the export paperwork for shipping.
We do appreciate your feedback on the features you feel will be useful however since your review we have made lots of improvements to the site and made the mobile app more customer friendly.
I hope this all helps encourage you to use our services again soon.
Kind Regards,
Tracy.
Many thanks for your feedback.
We do feel that we offer a good all round value for money service. We not only provide the shipping of parcel but offer the UK address to receive the goods, accept, process and store them until you are ready for shipping and provide all the export paperwork for shipping.
We do appreciate your feedback on the features you feel will be useful however since your review we have made lots of improvements to the site and made the mobile app more customer friendly.
I hope this all helps encourage you to use our services again soon.
Kind Regards,
Tracy.
Verified Customer
21 July 2020
DHL Express Worldwide
VC
I dont have much to say really. The item that was sent to me had arrived perfectly packaged and safe, very quick.
Verified Customer
21 July 2020
DHL Express Worldwide
VC
They delivered the product as advertised in good condition,and the customer service was fast, friendly and to the point. However it ended up costing way more than anticipated and when comparing prices with a friend who bought the same product sent to a close location, I ended up spending about $50 more than them.
Hi,
Many thanks for taking the time to review our services, I'm so pleased that you are overall happy with the service you received.
However we are intrigued to understand why the cost of shipping with us was more than your friend paid for a like for like service. If you are able to send over the details to our customer service team at info@forward2me.com we will certainly investigate this further.
Look forward to hearing from you soon.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services, I'm so pleased that you are overall happy with the service you received.
However we are intrigued to understand why the cost of shipping with us was more than your friend paid for a like for like service. If you are able to send over the details to our customer service team at info@forward2me.com we will certainly investigate this further.
Look forward to hearing from you soon.
Kind Regards,
Tracy.
Verified Customer
21 July 2020
DHL Express Worldwide
VC
did their job
Verified Customer
21 July 2020
DHL Express Worldwide
VC
It was really fast and smooth. I had my package delivered next day.
Verified Customer
21 July 2020
UPS Standard Single
VC
Fast delivery. Properly packaged.
FAHAD HASSAN AL SHEHRI
21 July 2020
UPS Express Saver
FH
Good service and fast
Hi,
Thank you for your great review, I'm pleased to hear that you are happy with our service.
Kind Regards,
Tracy.
Thank you for your great review, I'm pleased to hear that you are happy with our service.
Kind Regards,
Tracy.
Anthony Agu
21 July 2020
DHL Express Worldwide
AA
The service was great honestly. I was scared at first about having my package sent to a random location in a whole another country but I was sent swift alerts on when my package had arrived and what the next steps were. Will most definitely come back when I need to some more shopping in the UK!!
Verified Customer
21 July 2020
DHL Express Worldwide
VC
Excellent customer service with fast response and high efficiency.
Venus Lui
21 July 2020
DHL Express Worldwide
VL
Good service!
Verified Customer
20 July 2020
DHL Express Worldwide
VC
I've used forward2me twice now. In both occasions, I was actually in different countries and was able to ship something from the UK. Price isn't the cheapest but delivery is almost certainly guaranteed.
Céline Janssens
20 July 2020
DHL Express Worldwide
CJ
très satisfaite du service, suivi parfait et envoi rapide
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Forward2Me is a wonderful service. They are communicative and items always arrive safety and efficiently. I love how I can receive UK goods despite not having a UK address. It makes shopping so much more enjoyable! Thank you!
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Very professional and fast service for a low cost
Verified Customer
20 July 2020
DPD Classic
VC
I used forward2me already 2 times. The processing of my packages/orders were always very fast and easy. Thank you very much for your great service!
Ibrahima Kane
20 July 2020
UPS Express Saver
IK
they are waiting for my electronic cigarette to be delivered to them to tell me that they will not send it to my country when this object is perfectly legal in all countries of the world.
It makes me pay DHL return shipping cost.
I'm not happy at all with this form of racketeering
It makes me pay DHL return shipping cost.
I'm not happy at all with this form of racketeering
Hi,
Many thanks for providing you with your feedback.
Although we do appreciate that you must have been very disappointed that we were unable to ship your goods I'm afraid we wasn't able to ship this type of product via our courier services. We do state on our terms of trade under the prohibitied list that we don't ship tobacco related products to try to avoid customer being disappointed that we can't help them with these products. I'm sorry you weren't aware of this before you shipped the goods to your forward2me address.
I have included a link here to help you identify products we are unable to ship https://www.forward2me.com/terms-of-trade/
I hope this helps however if you have any further questions please don't hesitate to get in touch with our Customer Service team.
Kind Regards,
Tracy.
Many thanks for providing you with your feedback.
Although we do appreciate that you must have been very disappointed that we were unable to ship your goods I'm afraid we wasn't able to ship this type of product via our courier services. We do state on our terms of trade under the prohibitied list that we don't ship tobacco related products to try to avoid customer being disappointed that we can't help them with these products. I'm sorry you weren't aware of this before you shipped the goods to your forward2me address.
I have included a link here to help you identify products we are unable to ship https://www.forward2me.com/terms-of-trade/
I hope this helps however if you have any further questions please don't hesitate to get in touch with our Customer Service team.
Kind Regards,
Tracy.
Gabriel Lew
20 July 2020
DHL Express Worldwide
GL
the tax exempt program came out too late!
Hi,
Many thanks for your feedback.
I'm sorry that you are disappointed that the tax free service was made available too late for you, this has been available for a while now and hopefully you will have the chance to take advantage of this address soon.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry that you are disappointed that the tax free service was made available too late for you, this has been available for a while now and hopefully you will have the chance to take advantage of this address soon.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Excellent service.Express shipping.Recommended, but I think you should reconsider your prices.
Hi,
Many thanks for your review.
I'm pleased to hear that you are overall happy with the service we offer however would like prices to be lower.
We do work very hard with our couriers to obtain the best value for shipping however offer a premium service overall which includes the acceptance, processing, storing and dispatch of your parcel and full customer support from the receipt of your parcel to delivery on our tracked services.
We appreciate your recommendation and hope to ship many more parcels for you going forward.
Kind Regards,
Tracy.
Many thanks for your review.
I'm pleased to hear that you are overall happy with the service we offer however would like prices to be lower.
We do work very hard with our couriers to obtain the best value for shipping however offer a premium service overall which includes the acceptance, processing, storing and dispatch of your parcel and full customer support from the receipt of your parcel to delivery on our tracked services.
We appreciate your recommendation and hope to ship many more parcels for you going forward.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Very good communication about the process and other questions. Extremely fast for notifying when they get your package so you can get it sent.
Celestine Wenegieme
20 July 2020
UPS Express Saver
CW
They sent me a confirmation of my item made it to there Warehouse, and sent it to me promptly after I paid for the service.
Edmore Mufuka
20 July 2020
UPS Express Saver
EM
The service was Superb. They manage to combine and ship my parcels in 24hrs even though there was lockdown. ?
Verified Customer
20 July 2020
DHL Economy Select
VC
Cómodo, rápido y seguro. Totalmente recomendable.
Como sugerencia, podrían crear un programa de fidelidad que sirviera al cliente para conseguir descuento en futuros envíos.
Como sugerencia, podrían crear un programa de fidelidad que sirviera al cliente para conseguir descuento en futuros envíos.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Very bad experience I will not use it any more they ask me to add my bill my ID I got also error when I was tray to send my packege and last thing it is very very expensive I will not use your service or recommend it to anyone
Hi,
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy that you needed to provide your identification when shipping.
Due to a recent surge in fraudulent customers using our German warehouse the authoriites have now asked us to request the ID of our customer and proof of their address to deter these kind of customers using our service. Please be assured that any information we request from you is stored very securely.
We are working to reduce the cost of shipping from our German address and as volumes grow at this address we hope to command better pricing from the couriers and offer more services.
We hope you will look to use our services again however if you are unhappy in any way please don't hesitate to get in touch with our Customer Service team, they will always be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy that you needed to provide your identification when shipping.
Due to a recent surge in fraudulent customers using our German warehouse the authoriites have now asked us to request the ID of our customer and proof of their address to deter these kind of customers using our service. Please be assured that any information we request from you is stored very securely.
We are working to reduce the cost of shipping from our German address and as volumes grow at this address we hope to command better pricing from the couriers and offer more services.
We hope you will look to use our services again however if you are unhappy in any way please don't hesitate to get in touch with our Customer Service team, they will always be happy to assist you.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Flawless and very smooth experience, from A to Z. Very comprehensive and intuitive to use website, very responsive and quick service.
Abdullah Alamoodi
20 July 2020
DHL Express Worldwide
AA
Its very expensive compare to all other shipping services company..also, you show many options at first moment but then when items arrive your warehouse the cheaper options disappear which make us lose trust on your services
Hi,
I'm sorry to hear that you are unhappy with the options we offer for shipping.
We do feel we offer a wide range of options for shipping from our UK address however some of our offering has been reduced recently due the COVID-19 situation.
Hopefully shipping will be back to normal soon once more flight resume and airlines have more availability.
I hope you will continue to use our services going forward and if you need any further assistance with obtaining the best value for shipping please don't hesitate to contact our Customer Service team.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with the options we offer for shipping.
We do feel we offer a wide range of options for shipping from our UK address however some of our offering has been reduced recently due the COVID-19 situation.
Hopefully shipping will be back to normal soon once more flight resume and airlines have more availability.
I hope you will continue to use our services going forward and if you need any further assistance with obtaining the best value for shipping please don't hesitate to contact our Customer Service team.
Many thanks,
Kind Regards,
Tracy.
Verified Customer
20 July 2020
UPS Express Saver
VC
First time using a forwarding service, and I was initially skeptical of it. However, I saw all the great reviews about this service, so I decided to try it out. As expected from the reviews, it was a smooth process and I had no problems with the shipment! I would 100% use this again if I ever need it!
Verified Customer
20 July 2020
DHL Express Worldwide
VC
They did an excellent job getting my package to me. It was very easy to set up and communication was great!
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Fast response and very helpful. Interface is fairly intuitive and does a good job of presenting the information you need to know
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Fast and staff were very responsive to all my questions and concerns!
Jes
20 July 2020
UPS Express Saver
J
Shipping and ordering was great. It was fast and easy! Putting in address was a little confusing but after that it’s pretty easy
Thank you for your professional work keep up the good work.