Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Very reliable, their site very user friendly
Amal Alshammeri
20 July 2020
DHL Express Worldwide
AA
Successful experience, I will repeat the experiment , Excellent customer service and thank you
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Packaged two packages in one, shipped fast and despite the pandemic. This is a great trustworthy service!
Tony Prince
20 July 2020
DHL Express Worldwide
TP
Everything went as smooth as silk, a little expensive but you only get what you pay for, and the communication was excellent.
H.O.P.E .S
20 July 2020
DHL Express Worldwide
H.
Fast service excellent client service .. will be always with you ❤️
Verified Customer
20 July 2020
DHL Express Worldwide
VC
The 1st option choosed for shipping didn't work, they helped me out and organized a 2nd way to deliver the item to me. Bad thing is, I think its too expensive. It was just a cassette and it cost almost like big parcel. Not sure if I'm goin to use it again.
Hi,
Many thanks for taking the time to review our service.
I do apologise that the initial shipment didn't work for you, I see that you registered under Spain whereas you were based in the Canary Islands, unfortunately the first courier service you opted only offered the service to mainland Spain and not to your actual country.
The cost of shipping is calculated on the amount of space the shipment takes up in transit however there is a minimum weight and cost for shipping, therefore it is much more cost effective to receive a number of parcels and combine them together in one shipment than to ship one small parcel.
I hope this all helps explain the issues you experienced using the service however hope you will consider using again soon. Please don't hesitate to contact our customer service team at any if you need any assistanced with shipping.
Kind Regards,
Tracy.
Many thanks for taking the time to review our service.
I do apologise that the initial shipment didn't work for you, I see that you registered under Spain whereas you were based in the Canary Islands, unfortunately the first courier service you opted only offered the service to mainland Spain and not to your actual country.
The cost of shipping is calculated on the amount of space the shipment takes up in transit however there is a minimum weight and cost for shipping, therefore it is much more cost effective to receive a number of parcels and combine them together in one shipment than to ship one small parcel.
I hope this all helps explain the issues you experienced using the service however hope you will consider using again soon. Please don't hesitate to contact our customer service team at any if you need any assistanced with shipping.
Kind Regards,
Tracy.
Nick Carbone
20 July 2020
DHL Express Worldwide
NC
Shipped out day of my request, arrived in US the next day. Great rates, efficient service.
Joseph Bianco
20 July 2020
DHL Express Worldwide
JB
It was my first time using the service, and the entire process went nice and smooth. The communication was excellent (if I wrote them a message, they'd even get back to me in the same day sometimes). You're notified of everything happening, from packages being received to tracking numbers once they've been shipped. I was left with a pretty great first impression, so I'll be using forward2me again real soon for sure!
Verified Customer
20 July 2020
DHL Economy Select
VC
Forward2me, great team, great service so far. (thumbs up)
Trustworthy
Trustworthy
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Great service, everything arrived well packed and super fast, at a reasonable cost. I will be using forward2me even if the things I want to buy are delivered to my country, as it is more reliable!
donald
20 July 2020
UPS Express Saver
D
very efficent quick delivery of package thanks Don
Hanan Alharthy
20 July 2020
DHL Express Worldwide
HA
Excellent service
kaleel mohammed
20 July 2020
DHL Express Worldwide
KM
Efficient and great service
Verified Customer
20 July 2020
UPS Express Saver
VC
Wonderful customer service, very professional staff. Delivery of my items was on time and perfect. I would highly recommend.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Straightforward, no problems. Item was forwarded promptly and arrived in great condition.
Rashed ALBALOOSHI
20 July 2020
TNT Economy Express
RA
They’re prefect. The only reason I removed the fifth star is because they don’t ship large items by sea freight anymore. I wish they bring it back.
Hi,
Many thanks for your feedback, we really appreciate you taking the time for doing this.
I'm sorry we aren't able to offer the shipping of smaller items via seafreight unfortunately we don't have enough volume for this service to make a consolidation and ship in this way.
We look forward to your continued support going forward.
Kind Regards,
Tracy.
Many thanks for your feedback, we really appreciate you taking the time for doing this.
I'm sorry we aren't able to offer the shipping of smaller items via seafreight unfortunately we don't have enough volume for this service to make a consolidation and ship in this way.
We look forward to your continued support going forward.
Kind Regards,
Tracy.
مساعد الرويلي
20 July 2020
DHL Express Worldwide
��
Good and fast shipping, but transportation rates are very high
Hi,
Many thanks for taking the time to provide us with your feedback.
I'm pleased to hear that the overall service we provided was good and your goods were shipped quickly although the cost of shipping was more than you expected.
The price paid for shipping not only includes the transit costs but the use of the address, acceptance, processing and storage of your goods until they are dispatched and all export paperwork required for shipping.
We do our very best to work with couriers on a regular basis to ensure that our customer obtain the best value for shipping.
We hop you will continue using our service going forward and hope to hear from you again soon.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your feedback.
I'm pleased to hear that the overall service we provided was good and your goods were shipped quickly although the cost of shipping was more than you expected.
The price paid for shipping not only includes the transit costs but the use of the address, acceptance, processing and storage of your goods until they are dispatched and all export paperwork required for shipping.
We do our very best to work with couriers on a regular basis to ensure that our customer obtain the best value for shipping.
We hop you will continue using our service going forward and hope to hear from you again soon.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Superfast at delivery and has good customer service. I'll definitely continue on using this.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
I really didn't know what to expect first, since most of my importing came from using websites that shipped directly to the US. However, I found myself in a situation where I wanted items from overseas that either, a) where not available to be shipped worldwide, or b) where available but the markup was just completely unacceptable. This is the problem that forward2me solved for me. Their service is professional, they answer quickly to inquiries, and their prices are pretty reasonable. I have used both their warehouse in Guernsey (super awesome to be able to avoid paying VAT for international deliveries from the UK!) and their warehouse in Japan. Both instances went smoothly, so I'm sure to keep using them for importing goods in the future. Very happy with them!
John Davies
20 July 2020
UPS Express Saver
JD
I have used forward2me numerous times, and their service is always excellent and this time the service was brilliant again.
GEORGE GKIORTZIS
20 July 2020
DHL Economy Select
GG
Fast despatch. Excellent communication.
Reginald Strickland
20 July 2020
UPS Express Saver
RS
I've had a great experience with forward2me . Everything I ordered has been taken great care of .
Tignasse Brandt
20 July 2020
DHL Economy Select
TB
alles sehr sauber und einfach abgewickelt worden. Bin positiv überrascht!
Außerdem freundlicher Kontakt über facebook.
Außerdem freundlicher Kontakt über facebook.
Henrick Rawlins
20 July 2020
DHL Express Worldwide
HR
Best in class service. From UK to the US with absolutely no issues at all.
Abdul Cheracham
20 July 2020
DHL Express Worldwide
AC
MAINLY IMPRESSED ME THE SPEED
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Was a lot easier to use than I expected. Would definitely use again.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Was hesitant at first, not knowing much about forward2me, but took the risk and it paid off!!! Seamless transaction, easy to follow instructions and process, great communication throughout, and item was delivered as expected. They met and exceeded my expectations at a fair market price for the services. Will definitely be using them for future international needs.
Richard Buck
20 July 2020
DHL Express Worldwide
RB
Really good communication and notifications
This time though the website didn’t respond well to me choosing to combine 2 deliveries into one shipment. When I actually pressed pay I want sure if I would get one or both things. The next day on the website one package remained. However a few days later both packages arrived and they had been combined. These things happen and I will keep using. This comment is given in the spirit of hopefully helpful feedback
This time though the website didn’t respond well to me choosing to combine 2 deliveries into one shipment. When I actually pressed pay I want sure if I would get one or both things. The next day on the website one package remained. However a few days later both packages arrived and they had been combined. These things happen and I will keep using. This comment is given in the spirit of hopefully helpful feedback
Pep Henneken
20 July 2020
DHL Economy Select
PH
To be honest, was a bit sceptical and worried, how things would go. But, all I can say: super happy with the whole transaction!
Wanted a watch which isn't available in my country. So guesstimated a sufficient box size and weight and went along.
Same day as the package arrived at forward2me they shipped it to me, for the exact amount agreed upon before doing the deal.
Few days later the package arrived. Really a recommended service, imho!
Wanted a watch which isn't available in my country. So guesstimated a sufficient box size and weight and went along.
Same day as the package arrived at forward2me they shipped it to me, for the exact amount agreed upon before doing the deal.
Few days later the package arrived. Really a recommended service, imho!
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Excellent and fast service, and I liked the feature of shipping (UK tax free warehouse) to export my purchases without paying taxes as well as combining goods to reduce shipping charges.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
The entire experience was, clear, fast, very good communication and support. Overall, very satisfying experience.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
I've used F2Me twice and they are super quick! I've been able to have them send the packages out the same day that they arrive from Germany by logging in early in the morning in the USA to catch them before their day is over. Exquisite service boys!
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Very responsible company with nice service. Well done!
Ivan Rosa
20 July 2020
DHL Express Worldwide
IR
So far so good, simple, convenient and efficient.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Forward2Me continues to provide excellent customer-driven service, even during a one in a hundred year pandemic.
Eiji Okazaki
20 July 2020
DHL Express Worldwide
EO
外箱が可なり傷んでいたのが残念。
（外箱は潰れていたが中の商品はＯＫでした。）
（外箱は潰れていたが中の商品はＯＫでした。）
Hi,
Thank you for your feedback.
I'm sorry to hear that your package arrived with damage to the outer side, I'm hoping everything inside arrived with you safely.
Please don't hesitate to contact our Customer Service team if there is anything further we can help you with.
Kind Regards,
Tracy.
Thank you for your feedback.
I'm sorry to hear that your package arrived with damage to the outer side, I'm hoping everything inside arrived with you safely.
Please don't hesitate to contact our Customer Service team if there is anything further we can help you with.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Convenient and easy. Quick response and kind service when questions were asked. My item was received and shipped to me faster than items I've purchased within my own country!
Verified Customer
20 July 2020
DHL Express Worldwide
VC
I was very scared to use this service because I had never done anything like this before. However, my package was perfectly secured and sent immediately. Compared to similar services this had the best price with amazing results!
Verified Customer
20 July 2020
DHL Economy Select
VC
Quick response, excellent customer service, parcel well packed and fast delivered - will use your service again!
Verified Customer
20 July 2020
DHL Economy Select
VC
Alles super gelaufen, werde ich wieder benutzen.
Judith aA
20 July 2020
DHL Express Worldwide
JA
Easy to use and very quick, all around a great service. Have already used it again.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Great experience. Ordered some hard to get shoes from the UK. I had them within a week in the US.
Lecat Sebastien
20 July 2020
DHL Economy Select
LS
Service parfait, perfect. ?
Verified Customer
20 July 2020
DPD Classic
VC
I have been using them for nearly 5 years. Very reliable. Always helpful. Good systems. I’d highly recommend ??
Yosuf Al-thunian
20 July 2020
UPS Express Saver
YA
The service is very expensive
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping, we do check our pricing with couriers on a regular basis to ensure that our customers are getting value for money.
The price of shipping includes the use of the address, the acceptance, processing, storage and dispatch of your goods including the export paperwork required for your shipment.
I hope this helps explain the service we offer however please feel free to contact us when you next receive a package and we will check to ensure that you are receiving the best value for shipping.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping, we do check our pricing with couriers on a regular basis to ensure that our customers are getting value for money.
The price of shipping includes the use of the address, the acceptance, processing, storage and dispatch of your goods including the export paperwork required for your shipment.
I hope this helps explain the service we offer however please feel free to contact us when you next receive a package and we will check to ensure that you are receiving the best value for shipping.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Excellent service, very responsive and helpful team.
I used foward2me to ship alcohol that requires a specific process.
Forward2me team helped a lot and answered all my questions.
I would really recommend!
I used foward2me to ship alcohol that requires a specific process.
Forward2me team helped a lot and answered all my questions.
I would really recommend!
Ryoko Hayashi
20 July 2020
DHL Express Worldwide
RH
いつもとても速くて助かっています。今は世界の運送がとても遅いですが、とても速い。
Hi,
Many thanks for taking the time to review our services.
I'm so pleased that you are happy with the service we provide although I'm sorry the shipping took longer than expected. Due to the current COVID-19 situation shipping is taking longer than usual to some countries, hopefully the shipping world will be back to normal soon.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm so pleased that you are happy with the service we provide although I'm sorry the shipping took longer than expected. Due to the current COVID-19 situation shipping is taking longer than usual to some countries, hopefully the shipping world will be back to normal soon.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
it`s fast and i recommend to use it
Verified Customer
20 July 2020
DHL Express Worldwide
VC
My packages were not consolidated and I received them separately. Additionally, they were repacked unprofessionally.
Hi,
Many thanks for your taking the time to provide us with your feedback.
I'm sorry that you did not receive the service as expected however you have chosen to ship your goods as a multi-piece shipment rather than have them consolidated into one box.
We do offer the combine and repack service at checkout, if you opt for this service our warehouse team will repack your goods as safely and efficiently for shipping however this is not done unless requested by you from the account.
When the combine and repack service is not requested our team ship out the goods how they have arrived with us however we do our very best to make them safe and secure for international shipping.
I hope this helps guide you to the combine and repack service going forward to ensure you receive the level of service you prefer.
Kind Regards,
Tracy.
Many thanks for your taking the time to provide us with your feedback.
I'm sorry that you did not receive the service as expected however you have chosen to ship your goods as a multi-piece shipment rather than have them consolidated into one box.
We do offer the combine and repack service at checkout, if you opt for this service our warehouse team will repack your goods as safely and efficiently for shipping however this is not done unless requested by you from the account.
When the combine and repack service is not requested our team ship out the goods how they have arrived with us however we do our very best to make them safe and secure for international shipping.
I hope this helps guide you to the combine and repack service going forward to ensure you receive the level of service you prefer.
Kind Regards,
Tracy.
Nigel Fenton
20 July 2020
DHL Express Worldwide
NF
Will use these services again