Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Daniel Pfister
16 January 2021
UPS Express Saver
DP
Awesome service - thank you!
Verified Customer
16 January 2021
DHL Express Worldwide
VC
Excellent work
Verified Customer
16 January 2021
DHL Express Worldwide
VC
Top Service
Verified Customer
15 January 2021
DHL Express Worldwide
VC
Because you sent it on dhl my package faced a lot of problems.. delivery after maybe 2 months and one of the pieces is tainted .. if you want to hear more about email me
Verified Customer
15 January 2021
UPS Express Saver
VC
Excellent service. Quick and easy procedure.
Andreas blobelt
15 January 2021
DHL Express Worldwide
AB
Super Service
Vuong Dao Nghe Thomas
15 January 2021
DHL Express Worldwide
VDN
fast speed but shipping rate is a little bit high
Alexandros Georgiou
14 January 2021
UPS Express Saver
AG
A bit disappointed with the service. They forgot to scan a part of my order (Was 3 parts total) in my account which I only realized after I received it in my country of residence. Had to email them and ask them about it. Their response was prompt and my parcel was found and scanned but I had to ship it again hence doubling the shipping costs, something I would have avoided if my order was scanned as a whole and shipped once altogether.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are a little disappointed with the service however I see that we did receive an order in three parts from one supplier however these packages were all booked into the account within a few minutes and included in the same shipment.
I do see however that you had a second order from a different retailer and this arrived with us the following day.
I always recommend to customers that they check the contents of their packages carefully before going ahead with shipping, we do tend to find that retailers can send order in separate parcels, sometimes because they are shipping them from different storage facilities. When this happens even if they are shipped on the same day they can be split up in transit to us or even delivered on a different van. Some couriers deliver to us multiple times per day.
I hope this advice helps going forward, our customer service team are always here to help and hope you will try our service again soon.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are a little disappointed with the service however I see that we did receive an order in three parts from one supplier however these packages were all booked into the account within a few minutes and included in the same shipment.
I do see however that you had a second order from a different retailer and this arrived with us the following day.
I always recommend to customers that they check the contents of their packages carefully before going ahead with shipping, we do tend to find that retailers can send order in separate parcels, sometimes because they are shipping them from different storage facilities. When this happens even if they are shipped on the same day they can be split up in transit to us or even delivered on a different van. Some couriers deliver to us multiple times per day.
I hope this advice helps going forward, our customer service team are always here to help and hope you will try our service again soon.
Kind Regards,
Tracy.
Verified Customer
14 January 2021
DHL Express Worldwide
VC
The transaction was seamless and customer service was on point! I had a small technical issue on my account which was resolved within 24hrs thanks to their great customer service on WhatsApp. My package was repacked by Shaun who did a very good job. Nothing was damaged and it came quicker than expected. Will definitely use service again!
Laura
14 January 2021
DPD Classic
L
Good communication and easy to use. I've had several packages sent through forward2me, they all arrived in a timely manner with no problems. Prices are reasonable too.
Terje
13 January 2021
DHL Economy Select
T
Veldig bra tjeneste, og slår konkurrentene på flere områder.
Blant annet at de tilbyr lagring, og sampakking av flere forsendelsen uten å måtte ha løpene abonnement.
Man trenger heller ikke å forhånds-booke forsendelsene.
Anbefales!
Blant annet at de tilbyr lagring, og sampakking av flere forsendelsen uten å måtte ha løpene abonnement.
Man trenger heller ikke å forhånds-booke forsendelsene.
Anbefales!
Glikeria Zachari
13 January 2021
DHL Express Worldwide
GZ
Excellent service
Gabor Csanadi
13 January 2021
TNT Economy Express
GC
Excellent AAA service
Gavriella
12 January 2021
TNT Economy Express
G
Reliable. Immediate response. Good service provided.
Carlos Conde
12 January 2021
DHL Express Worldwide
CC
Appreciate the fast shipping and safely handing of my package.
mohanad saleh
12 January 2021
DHL Express Worldwide
MS
Good experience fast contact with support
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service, we look forward to your continued support in 2021 and hope to receive that 5* next time:-)
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the service, we look forward to your continued support in 2021 and hope to receive that 5* next time:-)
Kind Regards,
Tracy.
Verified Customer
12 January 2021
DHL Express Worldwide
VC
Used the shopper service, worked well. Although Covid, Christmas and the Brexit provided their challenges, I got regular updates and the options still left open were explained nicely.
Theofanis Pantelides
12 January 2021
DHL Express Worldwide
TP
Unfortunately due to Brexit our packages now go through customs and taxed with VAT that includes the shipping price also. I didn’t receive mine yet for a week now. Usually delivery was two days with DHL. I am using your services for many years and this is was the last time probably because it makes no sense to forward it with 3rd party. I will try the German storage but when i use it last time who is not the same like UK. Prices and customer service Thank you for your bussines.
Hi,
Many thanks for your feedback.
We do understand that procedures for exporting from the UK and importing to the UK have changed since 1st January 2021, due to a deal being made very late in the day information is yet unclear and everyone including the couriers have faced delays dealing with shipments going from the UK to EU countries.
We are hoping in coming weeks the situation will become clearer and we have currently a partner in Germany that can deal with shipments within the EU. Within the next month or so we will be opening two new facilities of our own within the EU which will be available to our customers to receive parcels within the EU. Pricing will be competitive and full customer service support will be provided as in the UK.
We hope you will consider using these addresses when available if the UK to EU shipments aren't working for you. We value your business and hope you will continue to work with forward2me.
We wish you all the very best for 2021 and hope to receive your continued support.
Kind Regards,
Tracy.
Many thanks for your feedback.
We do understand that procedures for exporting from the UK and importing to the UK have changed since 1st January 2021, due to a deal being made very late in the day information is yet unclear and everyone including the couriers have faced delays dealing with shipments going from the UK to EU countries.
We are hoping in coming weeks the situation will become clearer and we have currently a partner in Germany that can deal with shipments within the EU. Within the next month or so we will be opening two new facilities of our own within the EU which will be available to our customers to receive parcels within the EU. Pricing will be competitive and full customer service support will be provided as in the UK.
We hope you will consider using these addresses when available if the UK to EU shipments aren't working for you. We value your business and hope you will continue to work with forward2me.
We wish you all the very best for 2021 and hope to receive your continued support.
Kind Regards,
Tracy.
Verified Customer
12 January 2021
DHL Express Worldwide
VC
Haven't let me down yet ⭐⭐⭐⭐⭐
Dennis ter Horst
12 January 2021
DHL Economy Select
DTH
Super service, snelle verzending, goede e-mail service als er pakketten zijn gearriveerd. Eerlijke prijzen, en.30 dagen gratis verzamelen van zendingen
Luka Sostaric
11 January 2021
UPS Express Saver
LS
Excellent service! The shipping is lightning-fast! I’ve used the service a dozen times, and I’ll use it again for sure!
William Hale
11 January 2021
DHL Express Worldwide
WH
Simple, helpful and direct.
Jim Payne
11 January 2021
DHL Express Worldwide
JP
I've had two different shipments forwarded to me in the US from the UK. Each time the service was flawless and quick.
Last month I ordered something on a Monday, F2M repacked it and had it delivered to me in the US on Friday afternoon!
Last month I ordered something on a Monday, F2M repacked it and had it delivered to me in the US on Friday afternoon!
Laura Saporiti
11 January 2021
DHL Express Worldwide
LS
Great service if you want to shop in the UK and the store you bought from does not offer the shipment to your Country.
30 days of free storage are very nice so I can make multiple purchases and then ship them together saving on shipment costs.
I often use "combine & repack" option, and all the parcels have been prepared with great care (thanks to Charlie and Graham who have assembled my packages lately ;) )
30 days of free storage are very nice so I can make multiple purchases and then ship them together saving on shipment costs.
I often use "combine & repack" option, and all the parcels have been prepared with great care (thanks to Charlie and Graham who have assembled my packages lately ;) )
Hi,
Many thanks for taking the time to review our services.
I'm so pleased forward2me works for you and appreciate your recommendation.
I will pass on your graditude to Charlie and Graham for the repacks.
We look forward to your continued support in 2021.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm so pleased forward2me works for you and appreciate your recommendation.
I will pass on your graditude to Charlie and Graham for the repacks.
We look forward to your continued support in 2021.
Kind Regards,
Tracy.
Verified Customer
10 January 2021
DHL Express Worldwide
VC
Alles Bestens! (:
Verified Customer
10 January 2021
DHL Express Worldwide
VC
Excellent service, been hesitant at the begging but I was convinced after reading some reviews! I ordered Amazon Alexa from Amazon and in less than 48 hours item was delivered to my house in Cyprus! During Christmas! Amazing!
Atte Raine Tergujeff
10 January 2021
DHL Express Worldwide
ART
Was and reliable. Will use again.
Verified Customer
09 January 2021
DHL Express Worldwide
VC
Service was great but only thing i would comment on were the rates of the shipping. It was abit high.
Verified Customer
09 January 2021
DHL Express Worldwide
VC
Arrived sooner than expected. Excellent service.
Verified Customer
08 January 2021
DHL Express Worldwide
VC
Great service!
Verified Customer
08 January 2021
DHL Express Worldwide
VC
My most recent experience surpassed my first experience by leaps and bounds. My purchased arrived in a reasonable amount of time. The price is what keeps my rating a 4 and not a 5.
ELENA KOUSHOS
08 January 2021
DHL Express Worldwide
EK
It was excellent!
Ian Godfrey
08 January 2021
DHL Express Worldwide
IG
Exceptional service for some years and now offering German, Jersey, Japanese and Turkish forwarding addresses for more flexibility.
Verified Customer
08 January 2021
DHL Express Worldwide
VC
Awesome service. I am so grateful that you provide this service to customers outside of the UK.
منيرة سعود
07 January 2021
DHL Express Worldwide
��
To expensive
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of using our service. The cost of shipping does include the use of the address, the acceptance, processing, storage of your parcel until you ship, preparation of the goods for shipping and all export paperwork required for customs clearance.
We offer a service rather than sell a product, many retailers who sell their own products offer shipping at a very low rate as they cover their costs on the sale of the product and often sell shipping at cost or even a loss in some cases. I'm afraid we are not in a position to offer these rates as we are not offering a like for like service.
I have also noticed that your shipment includes some items which are classed as dangerous goods. When shipping these type of products due to additional paperwork being required and security checks, the courier adds a surcharge on top of the usual shipping fee. This fee is simply passed on to the customer, we do not add any kind of margin although these kind of shipments also take more time to prepare and label for shipping.
I hope this helps explain what is included in the fee paid to foward2me and the reason why your costs may have been a little higher than usual on this occasion. If you wish to check if any goods you are looking to purchase are classed as dangerous goods going forward please feel free to contact our Customer Service team and they will be happy to advise you of any restrictions or extra charges that would be applied for shipping.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of using our service. The cost of shipping does include the use of the address, the acceptance, processing, storage of your parcel until you ship, preparation of the goods for shipping and all export paperwork required for customs clearance.
We offer a service rather than sell a product, many retailers who sell their own products offer shipping at a very low rate as they cover their costs on the sale of the product and often sell shipping at cost or even a loss in some cases. I'm afraid we are not in a position to offer these rates as we are not offering a like for like service.
I have also noticed that your shipment includes some items which are classed as dangerous goods. When shipping these type of products due to additional paperwork being required and security checks, the courier adds a surcharge on top of the usual shipping fee. This fee is simply passed on to the customer, we do not add any kind of margin although these kind of shipments also take more time to prepare and label for shipping.
I hope this helps explain what is included in the fee paid to foward2me and the reason why your costs may have been a little higher than usual on this occasion. If you wish to check if any goods you are looking to purchase are classed as dangerous goods going forward please feel free to contact our Customer Service team and they will be happy to advise you of any restrictions or extra charges that would be applied for shipping.
Kind Regards,
Tracy.
Verified Customer
06 January 2021
DPD Classic
VC
Works well and does what is promised! for peace of mind it would be good if some kind of insurance was offered, I can imagine fear puts off a lot of potential users.
Verified Customer
06 January 2021
DHL Express Worldwide
VC
fast and reliable. great customer service.
Elisabet Osk Agustsdottir
06 January 2021
DHL Express Worldwide
EOA
Great custumer service and fast shipping! Will definitly use a again
Verified Customer
06 January 2021
DHL Express Worldwide
VC
今回forward2meは初めての利用でしたが、forward2me現地拠点に荷物到着後、すぐに発送してくれたおかげで、他社と比べてびっくりするほど早く荷物を手にすることができました^^
転送料金はちょっと高めでしたが、このスピード、サービス内容なら納得の金額です。
これからも是非利用させていただきます。
転送料金はちょっと高めでしたが、このスピード、サービス内容なら納得の金額です。
これからも是非利用させていただきます。
Verified Customer
06 January 2021
DHL Express Worldwide
VC
Great service. Definitely more expensive than what I thought. Would recommend if absolutely necessary but definitely costly. The box also came in squashed. If it was shipped in a plastic bag mailer vs. the box could have shipped at a cheaper rate & avoid that problem.
Rachel Meidan
06 January 2021
DHL Express Worldwide
RM
I love their service. It's fast and efficient and they answered my emails. Their price is high, particularly if you chose the tracking option, as I did.
Saeunn Thorsteinsdottir
05 January 2021
TNT Economy Express
ST
My parcel arrived promptly and everything was well and carefully packaged.
I will definitely use this service again.
I will definitely use this service again.
Verified Customer
05 January 2021
DHL Express Worldwide
VC
I am very pleased with forward2me, as the service I received was very professional. All my staff arrived very fast, very well packed and communication with customer service has been very good. Furthermore, they checked my items upon arrival and identified a faulty item and arranged the return and replacement for me. Overall a very happy customer
Verified Customer
05 January 2021
DHL Express Worldwide
VC
Excellent services.
Verified Customer
05 January 2021
DHL Express Worldwide
VC
Quick shipping and packed well.
Francisco Rodriguez
05 January 2021
UPS Express Saver
FR
Excellent service!
Daria Alvarado
04 January 2021
DHL Express Worldwide
DA
I totally trust this abroad shipping service!! They are prompt and always keep you in communication about when and where your package is through out the delivery process!! I will continue to use Forward2me services when need be. Safe and trustworthy!! Thank you so very much for the great experience and for keeping in communication is key!! I totally recommend it for fast and safe abroad delivery service!!! ;)
Verified Customer
04 January 2021
DHL Express Worldwide
VC
They didn't have a recipient name on the package so it was extra complicated with customs and we had to make additional payment to the customs to change the related documents.
Nicolas Schwartz
04 January 2021
DHL Economy Select
NS
Difficult to have requests processed in a timely manner. Restrictions regarding dual use items seem not to be really understood (ITAR vs EU regulations, scope of these regulations -> export within or out of EU, etc..), clearance is really time consuming (same requests by Forward2me staff made several times, same items cleared without problem one day, and causing problems the other one).
Hi,
Many thanks for your feedback.
I'm sorry to hear that your shipment has been delayed due to an item being classed as dual use in error. It can be difficult for us to determine if an item would be classed as dual use in some circumstances however we need to always ensure that we are sure we can ship your goods legally from the UK.
I do also apologise that the process took a little time, due to the parcel being with our German warehouse it can take time to communicate with them then refer this information back to you. We are working on new communciation systems so we can get answers quicker for our customers so hopefully in the coming year communication will be speedier.
I hope you will continue to use our services going forward and the process will become smoother as we improve our systems.
Please don't hesitate to get in touch with our Customer Service team if you require any further assistance.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your shipment has been delayed due to an item being classed as dual use in error. It can be difficult for us to determine if an item would be classed as dual use in some circumstances however we need to always ensure that we are sure we can ship your goods legally from the UK.
I do also apologise that the process took a little time, due to the parcel being with our German warehouse it can take time to communicate with them then refer this information back to you. We are working on new communciation systems so we can get answers quicker for our customers so hopefully in the coming year communication will be speedier.
I hope you will continue to use our services going forward and the process will become smoother as we improve our systems.
Please don't hesitate to get in touch with our Customer Service team if you require any further assistance.
Kind Regards,
Tracy.
Peter Kneen
04 January 2021
DHL Express Worldwide
PK
I was a first time user of Forward2Me and I couldn't have been happier. I had an initial query that the team sorted for me in minutes and my package arrived from the UK to Australia in perfect condition in under a week.