Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
10 February 2021
DHL Express Worldwide
VC
I have shipped many packages with this company and never had any issues with them or delays. Perfect for any country that they deliver from. Well worth it!!
Jeff Weatherhead
09 February 2021
DHL Express Worldwide
JW
Seamless, great experience. Opens the door to more options.
Verified Customer
09 February 2021
DHL Express Worldwide
VC
Speedy but options for freight forwarder limited and price a bit on high side.
Vignir Olafsson
09 February 2021
DHL Express Worldwide
VO
Fast and good service and easy to use.
Verified Customer
09 February 2021
DHL Express Worldwide
VC
Very quick and helpful service, the only disappointment is that they only ship with DHL. Which is a big no-no for me. DHL is expensive, bad service. Not sure if I'll forward again with this because of DHL.
Sarkiri Ingti
09 February 2021
DHL Domestic Express
SI
I had recently purchased a Retro Handheld Game Console from a store in the UK since it was not available in India and I chose Forward2me after reading some good reviews online about Parcel Forwarding Service in the UK but only to find out that the shipping services (DHL & UPS) are not available to the parts of India where I am living in when the packages arrived. I had contacted the customer service and they helped resolve the issue quickly. I am very much satisfied with the service. I just wish Forward2me had FedEx shipping option and cheaper shipping cost.
I would highly recommend Forward2me for the fast service and good customer support. Although the shipping can be expensive.
I would highly recommend Forward2me for the fast service and good customer support. Although the shipping can be expensive.
Bogdan George Necula
09 February 2021
TNT Economy Express
BGN
All the fees added up to an amount that’s larger than the price I’d pay for the same item locally. Isn’t worth it anymore for EU member states. I’ll probably not use your services anymore.
Hi,
Many thanks for your feedback.
We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we are opening a completely new dedicated warehouse in Germany in the coming months. This will be owned and operated by forward2me rather than a partner.
We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did.
Once the address is up and running we will notify our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay.
I hope this address will be of interest to you, our customers can however can still ship from the UK to the EU, we offer a 30 day free storage period so customers can collate their parcels from different UK retailers and ship together to make shipping more cost effective for them.
Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.
Kind regards,
Tracy.
Many thanks for your feedback.
We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we are opening a completely new dedicated warehouse in Germany in the coming months. This will be owned and operated by forward2me rather than a partner.
We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did.
Once the address is up and running we will notify our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay.
I hope this address will be of interest to you, our customers can however can still ship from the UK to the EU, we offer a 30 day free storage period so customers can collate their parcels from different UK retailers and ship together to make shipping more cost effective for them.
Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.
Kind regards,
Tracy.
Shanna Charlette
09 February 2021
UPS Express Saver
SC
Very good service. Thank you
Verified Customer
09 February 2021
DHL Express Worldwide
VC
seamless, quick, easy
Verified Customer
09 February 2021
DHL Express Worldwide
VC
I live in Seattle Washington and a big Funko Pop collector. I’ve been wanting to purchase Funko Exclusive and available outside of the US but never knew how to do it or very nervous doing it. One day I stumbled on Forward2Me, I read all the reviews and research about the company and how it work. I finally signed up for the account but still unsure about how it work or if it work, since my billing address is in the US. I recently gave it a try by ordering a few Funko pops. To my surprise it worked amazingly and smooth. I order my items enter the address provided it for me, I check out and pay like I normally would. My items arrive at forward2Me location and from there they would ship it to me through DHL and I have to say they are quick and fast. My item arrive at the warehouse and in under a week my order is already at my house. This is a great service.
Christian W
09 February 2021
DHL Express Worldwide
CW
Did everything perfectly. Shipped fast and securely
Verified Customer
09 February 2021
UPS Express Saver
VC
I had a good service experience. Forward2me did performed the service I wanted, and navigating the process was manageable. Thank you.
Meitar Atias
08 February 2021
DHL Express Worldwide
MA
Arrived safely and quickly.
Verified Customer
08 February 2021
UPS Express Saver
VC
Excellent Service ! Reasonable Rates
Todd Fisher
08 February 2021
DHL Express Worldwide
TF
Quick efficient service.
Michael Laslo
08 February 2021
DHL Express Worldwide
ML
Quick shipment.
Disha Varma
08 February 2021
DHL Express Worldwide
DV
-Great and Prompt customer service.
-Express shipping.
-User friendly.
-Express shipping.
-User friendly.
Verified Customer
07 February 2021
DHL Economy Select
VC
fast and reliable service, but from germany, it's criminally expensive. only express shipping is available. i'd use the service much more if they offered economy options. mailboxde is probably happy about it.
Stephanie Helton
07 February 2021
DHL Express Worldwide
SH
Another great customer experience as always. All of my items were combined and repacked with great care.
Sigridur Vigfusdottir
07 February 2021
DHL Express Worldwide
SV
There is a quality to all levels at forward 2me.
The staff in the communication department are professional, helpful and the staff is very well trained. I must mention Chris who often communicates with me, he is always polite and has helped me on a number of times.
The packages are also well looked after and each item that I have ordered comes in pristine condition.
I wish other companies would learn to do business like the staff at forward2me. Thank you all, I hope you are all healthy. The world has changed now, so we humans should all try to work together to make this new world a better place. You are playing a serious part in it.
The staff in the communication department are professional, helpful and the staff is very well trained. I must mention Chris who often communicates with me, he is always polite and has helped me on a number of times.
The packages are also well looked after and each item that I have ordered comes in pristine condition.
I wish other companies would learn to do business like the staff at forward2me. Thank you all, I hope you are all healthy. The world has changed now, so we humans should all try to work together to make this new world a better place. You are playing a serious part in it.
Verified Customer
06 February 2021
DHL Express Worldwide
VC
Nice customer service, fast!
Lena Wistén-Femia
06 February 2021
UPS Standard Single
LW
Fungerade jättebra!
Dajuan Kenney
06 February 2021
DHL Express Worldwide
DK
Very fast response to solve issues
shinji ikeda
06 February 2021
DHL Express Worldwide
SI
対応が迅速で、報告も細かくとても信頼できる。
またお世話になります。
すばらしいサービスです。
またお世話になります。
すばらしいサービスです。
Steve kwabena Forson
06 February 2021
UPS Express Saver
SKF
Excellent service
Quick delivery
Quick delivery
Verified Customer
05 February 2021
DHL Economy Select
VC
Super quick and effective service ! +++
Verified Customer
05 February 2021
DHL Express Worldwide
VC
I'm a first time customer and like their service. Shipping was very prompt. The website is clear and things seem to be managed well. One feature that would be really nice to see added is the option to ship parcels with a value of more than 20 GBP by regular post. The value of my parcel was approximately 75 GBP and the price was close to doubled by the time I added the shipping costs.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service provided however you would have liked the option to ship via standard mail. Unfortunately the service we offer via mail in untracked and the value limit is set by the postal service not ourselves.
We are however looking at other budget options, due to covid 19 these have not been viable over the last 12 months however we hoping that things will improve in the coming year and can again offer other budget services.
Please feel free at any time to provide us with your feedback to info@forward2me.com, we are always happy to look to improve the experience for our customers and value their opinions.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service provided however you would have liked the option to ship via standard mail. Unfortunately the service we offer via mail in untracked and the value limit is set by the postal service not ourselves.
We are however looking at other budget options, due to covid 19 these have not been viable over the last 12 months however we hoping that things will improve in the coming year and can again offer other budget services.
Please feel free at any time to provide us with your feedback to info@forward2me.com, we are always happy to look to improve the experience for our customers and value their opinions.
Kind regards,
Tracy.
Louis Hakim
05 February 2021
DHL Express Worldwide
LH
SERVICE IS FANTASTIC & RESPONSE IS FAST.
Verified Customer
05 February 2021
DHL Express Worldwide
VC
This has been a very fast and easy experience. Definitely will try using their services again for other products in the future!
Brandon Sungwon Kim
05 February 2021
DHL Express Worldwide
BSK
shipped very fast.
Verified Customer
05 February 2021
DHL Express Worldwide
VC
Service is good but pricing could be better for Australian customers
Jorge M
04 February 2021
DHL Express Worldwide
JM
Very fast package handling and shipping. they prepopulate the description of the goods which speeds the process you just have to enter price. very good. would recommend
Nicholas Christou
04 February 2021
DHL Economy Select
NC
Have always been impressed with customer support whenever I have needed it
Verified Customer
04 February 2021
DHL Economy Select
VC
Great, fast, uncomplicated service. You are informed about the current status at all times. Highly recommended.
Verified Customer
04 February 2021
DHL Express Worldwide
VC
Very quick notification of arrival and quick shipping.
They could improve the communication with users when there are changes that might affect them. For example Brexit and the fact that DHL might charge import fees so well after delivery instead of before.
This could have been communicated beforehand, not when the user is placing an order of shipment.
Thankfully Customer Service managed to sort this out.
Besides that, top notch.
They could improve the communication with users when there are changes that might affect them. For example Brexit and the fact that DHL might charge import fees so well after delivery instead of before.
This could have been communicated beforehand, not when the user is placing an order of shipment.
Thankfully Customer Service managed to sort this out.
Besides that, top notch.
Verified Customer
03 February 2021
DHL Express Worldwide
VC
So far I've been satisfied with the service they provided. The customer service is always friendly and helpful. It's also great they offer different addresses in Europe.
Karen Wilton
03 February 2021
TNT Express Non-Docs
KW
Fantastic! Quicker than I could have imagined.
Peter Kelly
03 February 2021
DHL Express Worldwide
PK
Seamless integration, timeous, courteous customer service, quick, with the confidence of tracking through the entire course of the experience.
Verified Customer
03 February 2021
DHL Express Worldwide
VC
Super fast delivery..
Verified Customer
03 February 2021
DHL Express Worldwide
VC
I was initially nervous to use this service as I wasn't sure what to expect; especially using an address for my shipment that is not my own. However, the process was easy and straightforward. The shipping was also very quick. I have already placed another order!
Luan Henrique
03 February 2021
DHL Express Worldwide
LH
I just have to thank you for the speed and competence. In my opinion, it is one of the best redirect companies! Pra quem é do Brasil, pode confiar! Eles despacham no mesmo dia!
Ben Humeniuk
02 February 2021
DHL Express Worldwide
BH
The package was shipped quickly and got to me in fine condition!
Verified Customer
02 February 2021
TNT Economy Express
VC
Ups liefert nicht aus. Nie wieder!
Hi,
Many thanks for your mail.
I'm sorry to hear that you are unhappy with the service provided by forward2me on this shipment. I believe the issue was related to new procedures when shipping to our EU after the transition period ended which delayed the dispatch of your goods.
Please be assured that these procedures have now been fixed and going forward you shouldn't encounter this type of delay.
I have emailed you separately to resolve the situation and hope this will encourage you to continue using our services throughout the coming year.
Kind regards,
Tracy.
Many thanks for your mail.
I'm sorry to hear that you are unhappy with the service provided by forward2me on this shipment. I believe the issue was related to new procedures when shipping to our EU after the transition period ended which delayed the dispatch of your goods.
Please be assured that these procedures have now been fixed and going forward you shouldn't encounter this type of delay.
I have emailed you separately to resolve the situation and hope this will encourage you to continue using our services throughout the coming year.
Kind regards,
Tracy.
Mateusz Majka
02 February 2021
DHL Economy Select
MM
What they did well?
Generally they did their job impeccably.
Would I buy again/recommend their services?
Yes and Yes
Generally they did their job impeccably.
Would I buy again/recommend their services?
Yes and Yes
Verified Customer
02 February 2021
DHL Express Worldwide
VC
It was super easy to sign up. Within a few days I was able to purchase incredible deals from UK-based retailers and have them arrive at my home.
Verified Customer
02 February 2021
DHL Express Worldwide
VC
Got the shipment fast and safely. They opened the package but all similar services do this so i guess it cannot be avoid even if i dont like it. An option to keep the original package sealed would be a nice option in the future. Other thing was that my pakage did not appear on their site but they found it very fast after contacting support. But this is fine as they are just starting operations in that country. Last thing i would like is the warehouse address should be in the middle of the page in large font not at the top of the web page in a small green bar it got me confused for a while. Overall positive experience and lookforward to using them again.
Hi,
Many thanks for your feedback.
I'm pleased to hear that overall your experience was positive although there are some processes you would like us to undertake differently. I will pass on your feedback to our development team regarding your suggestions put forward, they are constantly working on making the interface much clearer and easier to understand for our customers.
Unfortunately we are unable to get around opening up of parcels on arrival, we need to open packages to determine what the goods are inside to be able to ship them and ensure that we can do so legally to your country.
I hope we are able to help you ship again soon however if you have any other questions about the service or suggestions which may help us improve the customer experience please feel free to contact our Customer Service team at info@forward2me.com, they are always happy to help.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that overall your experience was positive although there are some processes you would like us to undertake differently. I will pass on your feedback to our development team regarding your suggestions put forward, they are constantly working on making the interface much clearer and easier to understand for our customers.
Unfortunately we are unable to get around opening up of parcels on arrival, we need to open packages to determine what the goods are inside to be able to ship them and ensure that we can do so legally to your country.
I hope we are able to help you ship again soon however if you have any other questions about the service or suggestions which may help us improve the customer experience please feel free to contact our Customer Service team at info@forward2me.com, they are always happy to help.
Kind regards,
Tracy.
Verified Customer
02 February 2021
DHL Express Worldwide
VC
Have to admit I was skeptical of this service at first, but I got the product and am satisfied with their service.
Hiroto Nakajima
02 February 2021
DHL Express Worldwide
HN
Cood just a bit expensive , Hope Forward2me Germany has a UPS option .
Verified Customer
02 February 2021
DHL Express Worldwide
VC
Able to get me japan products sent to me in Canada amazing!
Verified Customer
02 February 2021
DHL Express Worldwide
VC
Great communication, wonderful repack, super fast shipping!