Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Luke Curd
16 November 2021
FedEx International Priority
LC
Hi,
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the cost of using our service. I have checked the price paid for shipping your goods which included the Goods and Service tax on the value of your goods which is passed back to the Australian government and the total amount paid was £134.06 which converts to approximately $245 AUS not $400 so I'm unsure where this figure has come from.
Shipping prices are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only calculated on the actual weight if this is higher than the volumetric weight.
When your goods arrived in three separate packages we recommended that we repacked them into one box, being ceramics, this was much safer and on completion of the repack this actually reduced the overall packaging of your goods. I have checked our pricing and this actually saved £33.19 overall from the original shipping price quoted.
The price paid for shipping also includes the use of our address, the acceptance, processing, storing of your parcels until shipping and providing all the relevant paperwork for export from the UK. This includes the collection of Goods and Services tax on the UK to ensure that your shipments are cleared through customs much more quickly than if these fees were collected at the border.
We feel that we offer a very good value for money service and I hope that you will consider using our service again in the future.
Please feel free to contact our Customer Experience Team at any time if you have any other questions.
Kind regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the cost of using our service. I have checked the price paid for shipping your goods which included the Goods and Service tax on the value of your goods which is passed back to the Australian government and the total amount paid was £134.06 which converts to approximately $245 AUS not $400 so I'm unsure where this figure has come from.
Shipping prices are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only calculated on the actual weight if this is higher than the volumetric weight.
When your goods arrived in three separate packages we recommended that we repacked them into one box, being ceramics, this was much safer and on completion of the repack this actually reduced the overall packaging of your goods. I have checked our pricing and this actually saved £33.19 overall from the original shipping price quoted.
The price paid for shipping also includes the use of our address, the acceptance, processing, storing of your parcels until shipping and providing all the relevant paperwork for export from the UK. This includes the collection of Goods and Services tax on the UK to ensure that your shipments are cleared through customs much more quickly than if these fees were collected at the border.
We feel that we offer a very good value for money service and I hope that you will consider using our service again in the future.
Please feel free to contact our Customer Experience Team at any time if you have any other questions.
Kind regards,
Tracy.
Maiky Lin
16 November 2021
DHL Express Worldwide
ML
Customer support was quick in answering the questions I had. They also helped me with the shipping progress with clear details. The multipiece service is great and saved a lot of shipping costs.
Verified Customer
16 November 2021
UPS Express Saver
VC
Great service. Box packed securely. Quick shipping!
Audur Johannesdottir
15 November 2021
TNT Economy Express
AJ
Excellent !
Daniel Brochs
15 November 2021
DHL Economy Select
DB
Very quick answers and good support
Verified Customer
15 November 2021
FedEx International Priority
VC
thank you！
Verified Customer
15 November 2021
DHL Express Worldwide
VC
Packing and shipping are quick and wonderful.
Verified Customer
14 November 2021
DHL Express Worldwide
VC
Really good, prompt service. Excellent prices
Verified Customer
13 November 2021
DHL Express Worldwide
VC
免税を受けたかったのでGuernsey Island宛に発送依頼しましたが、どうやら免税できなかったようです。後日免税額が返金されるならこの評価を変更しますが、残念です。(発送や通知など)免税以外のサービスについてはかなり満足です。他の顧客はどのように免税しているのでしょうか。教えていただければ幸いです。英語でもOKです。
Verified Customer
13 November 2021
DHL Express Worldwide
VC
Easy to use, flexible and very reliable service.
Verified Customer
13 November 2021
DHL Express Worldwide
VC
Very good. It was so easy. Shipping was much quicker than I thought it would be. No delays or confusion with customs. Great tracking too.
Verified Customer
13 November 2021
DHL Express Worldwide
VC
it was an amazing service
Harry J. Park
13 November 2021
DHL Express Worldwide
HJP
Fast and safe delivery. The service person was definitely professional to handle my questions in regards to delivery dates and cost. I have already purchased other products that will come to Forward2me soon.
Verified Customer
13 November 2021
DHL Express Worldwide
VC
Very easy to understand and use. Customer service was quick to respond and helpful. I would use it again.
Jenna Townsend
13 November 2021
FedEx International Economy
JT
I had never used a service like this before and was a little skeptical. I had an absolutely flawless experience! My package was shipped from forward2me within 24 hours of arrival at their facility. I received my package within 8 days! I will definitely use them again!
Verified Customer
13 November 2021
DHL Express Worldwide
VC
Fast and professional.
Verified Customer
12 November 2021
DHL Economy Select
VC
Perfect! Have already used the delivery service several times and the Personal Shopper twice. Have already recommended it to friends who also are very content. Special thank you to Kat for the quick, kind and patient help whenever it's needed.
Pablo Artuso
12 November 2021
DPD Classic
PA
Fast Shipping
Hara Henderson
12 November 2021
DHL Express Worldwide
HH
Never disappoint me. The best costumer service as always! fast shipping!
Verified Customer
12 November 2021
DHL Express Worldwide
VC
Excellent and fast service!
Abby Fowler
12 November 2021
DHL Express Worldwide
AF
Very quick and efficient. Would recommend!
Verified Customer
10 November 2021
DHL Express Worldwide
VC
Forward2me informs when goods i have ordered arrive, and i can always check the status of deliveries on the webpage. When i release for delivery to me, the shipping options and costs are promptly available.
Forward2me does what they promise!
Forward2me does what they promise!
Verified Customer
10 November 2021
FedEx International Economy
VC
Super quick, efficient and friendly service. Provides a variety of shipping options in various price points and provided options for shopping in several geographic areas.
Jerasedt Meteverawong
10 November 2021
FedEx International Priority
JM
good service
Verified Customer
10 November 2021
DHL Economy Select
VC
Service was OK. I would recommend them to my friends.
Nate
10 November 2021
FedEx International Priority
N
Service was really straight forward and the staff were quick to answer my millions of questions lol
Will use them again in a heartbeat!
Will use them again in a heartbeat!
Emilio Camilo
09 November 2021
FedEx International Economy
EC
Service is expensive, poor pictures,
Samuel Matthews
09 November 2021
FedEx International Economy
SM
I love your excellent service to Bermuda also when I call you have time to talk to me and make me understand how your system works
Andrew Gray
09 November 2021
FedEx International Economy
AG
Excellent!
Verified Customer
09 November 2021
DHL Domestic Express
VC
Highly recommended. Good communication and problem solving. For sure I will repeat using its service.
Verified Customer
09 November 2021
FedEx International Economy
VC
In a few simple steps forward2me manages to simplify what could have been a very complicated and lengthy process.
Ben Y
09 November 2021
FedEx International Economy
BY
Really simple and straight forward, the pricing is reasonable too and the package arrived very quickly. Overall I'm very happy with the service.
Nawaf ALRashed
09 November 2021
DHL Express Worldwide
NA
Great team, and really excellent service.
Verified Customer
09 November 2021
DHL Express Worldwide
VC
While the service is a bit too pricey and has little flexibility it does what it says on the tin. The thing that is hardest and feels like work on my end is having to play the age old guessing game of what parcel is what from zero description each time. It feels like I am a police detective at times trying to piece together all the clues. I have to put aside at least an hour when putting through the invoices and trying to match them based on no reasonable info. In the early days of the service we used to have pictures but now of course that is another fee.
Hi,
Many thanks for your feedback, this is very important to us.
We take on board your comments, shipping prices have increased in the past year due to most couriers adding extra surcharges to cover the operational costs involved with the pandemic situation. Hopefully these will be dropped in the coming year.
For the identification of your parcels, I understand this is very difficult seeing that they are all very similar items and many of them don't have tracking numbers on them.
I will speak with the warehouse manager to see if there is any other way we can add information to help make identification easier for you. forward2me are currently working on a process where customers can upload their invoices prior to the goods arriving with us, the invoice would then be matched to the items as they arrive with us. We are hoping to have this functionality live in the coming months which will hopefully help your situation.
I hope this all helps and we will be in touch separately by email to try to identify if there is a way to make processing your parcels for shipping easier for you.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
We take on board your comments, shipping prices have increased in the past year due to most couriers adding extra surcharges to cover the operational costs involved with the pandemic situation. Hopefully these will be dropped in the coming year.
For the identification of your parcels, I understand this is very difficult seeing that they are all very similar items and many of them don't have tracking numbers on them.
I will speak with the warehouse manager to see if there is any other way we can add information to help make identification easier for you. forward2me are currently working on a process where customers can upload their invoices prior to the goods arriving with us, the invoice would then be matched to the items as they arrive with us. We are hoping to have this functionality live in the coming months which will hopefully help your situation.
I hope this all helps and we will be in touch separately by email to try to identify if there is a way to make processing your parcels for shipping easier for you.
Kind regards,
Tracy.
Verified Customer
09 November 2021
FedEx International Economy
VC
Fast Services
rajul adli asli
09 November 2021
FedEx International Economy
RAA
I am new to this parcel forwarding experience. After searching several providers, i decided to try forward2me. No regret.
Items arrived in Brunei in good condition in reasonable time. The best part is their swift communication!! This allows me to make informed decision.
Cheers
Items arrived in Brunei in good condition in reasonable time. The best part is their swift communication!! This allows me to make informed decision.
Cheers
Maximilian Weiland
09 November 2021
DHL Express Worldwide
MW
Great service with great communication! Will use again!
Alexandra
09 November 2021
DHL Express Worldwide
A
Item was delivered damaged.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your bag arrived with damage, I believe this is related to a manufacturer fault and not due to damage whilst the goods were in transit.
I have asked our Customer Support Specialist to contact you directly to see how we can help you arrange the return and obtain a replacement bag.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your bag arrived with damage, I believe this is related to a manufacturer fault and not due to damage whilst the goods were in transit.
I have asked our Customer Support Specialist to contact you directly to see how we can help you arrange the return and obtain a replacement bag.
Kind regards,
Tracy.
Verified Customer
07 November 2021
DHL Express Worldwide
VC
Forward2me have excellent customer support with a prompt reply.
Herve
06 November 2021
DHL Express Worldwide
H
Excellent Service, Very Reliable.. Highly recommended.
尚之 山本
06 November 2021
DHL Express Worldwide
��
とても丁寧な梱包でした。
Verified Customer
06 November 2021
DHL Express Worldwide
VC
Ich werde sicherlich dieses Service noch öfters in Anspruch nehmen!
Megan Boyd
06 November 2021
DHL Express Worldwide
MB
Customer service was really great. They were responsive and answered all of my questions. I received my package of formula promptly and it came undamaged and in perfect condition. Definitely recommend this company. The helped make my ordering pretty seamless.
Verified Customer
06 November 2021
UPS Express Saver
VC
Fast and easy shipping to Australia. I purchased something only for sale in the UK, used Forward2me address and then had it re packaged and posted to me.
Verified Customer
05 November 2021
FedEx International Economy
VC
Fast and easy as always!
Mohamed Abdessadki
05 November 2021
DHL Economy Select
MA
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Hi,
Many thanks for your feedback however I'm sorry we are unsure why you have submitted a one star review and cannot understand the comments you have added.
One of our Customer Experience agents will be in contact with you shortly to try to establish the issue.
Kind regards,
Tracy.
Many thanks for your feedback however I'm sorry we are unsure why you have submitted a one star review and cannot understand the comments you have added.
One of our Customer Experience agents will be in contact with you shortly to try to establish the issue.
Kind regards,
Tracy.
Rebacca Boller
05 November 2021
DHL Express Worldwide
RB
I have been using this service for almost a year. In the beginning I had some issues with their services, but I brought my concerns to their attention and since then I’ve had a completely different experience. I am beyond impressed with the customer service I’ve received and have been blown away at the work they’ve put in to improving my experience with their company. I think they are very dedicated to their customers and I highly recommend using this company.
Amber Wright
04 November 2021
FedEx International Economy
AW
Great service so happy I found this so I can order from some of my favorite clothing stores in Europe!
Verified Customer
04 November 2021
DHL Express Worldwide
VC
My order didn’t shipped
Hi,
Many thanks for your feedback.
I'm sorry that you are unhappy with our services, I see that you have had two successful shipments with us from both the UK and Germany however the latest package you received contained an item that is prohibited for international shipping.
Please accept my sincere apologies that we are unable to ship this item internationally, as a company we have an obligation to follow the rules and regulations of our couriers and international law, unfortunately this type of item is prohibited on the courier network.
I have asked one of the Customer Experience team to contact to you today, forward2me are more than happy to arrange for the item to be returned to the retailer free of charge so you can obtain a refund.
forward2me do provide a list of prohibited items on our terms of trade on our website under section 17 Prohibited goods, here is the link to this section https://www.forward2me.com/terms-of-trade/. It is always best to check this list to ensure that the items you are purchasing can be shipped. If you are at any time unsure please contact our Customer Experience Team and they will be very happy to check anything for you.
I do hope that you will consider using our services again and please be assured that we will do our very best to resolve this situation for you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry that you are unhappy with our services, I see that you have had two successful shipments with us from both the UK and Germany however the latest package you received contained an item that is prohibited for international shipping.
Please accept my sincere apologies that we are unable to ship this item internationally, as a company we have an obligation to follow the rules and regulations of our couriers and international law, unfortunately this type of item is prohibited on the courier network.
I have asked one of the Customer Experience team to contact to you today, forward2me are more than happy to arrange for the item to be returned to the retailer free of charge so you can obtain a refund.
forward2me do provide a list of prohibited items on our terms of trade on our website under section 17 Prohibited goods, here is the link to this section https://www.forward2me.com/terms-of-trade/. It is always best to check this list to ensure that the items you are purchasing can be shipped. If you are at any time unsure please contact our Customer Experience Team and they will be very happy to check anything for you.
I do hope that you will consider using our services again and please be assured that we will do our very best to resolve this situation for you.
Kind regards,
Tracy.
Wang-wang Law
04 November 2021
FedEx International Economy
WL
Outstanding service
A lot of shipping options
A lot of shipping options
The items were packaged well, but its an absolute shame about the price, as i wont be using the service again because of that reason!! So my advice, unless your rich, or dont care about the cost of things, maybe give it some thought regarding alternatives.