Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
roro rokrok
04 April 2022
FedEx International Economy
RR
Very good I like it ❤️
Pieter Kuiper
04 April 2022
UPS Standard Single
PK
great service
Verified Customer
04 April 2022
FedEx International Economy
VC
Friendly and Efficient
Cristi M.
04 April 2022
DHL Express Worldwide
CM
I found this company by mistake to be honest but I highly recommend it to everyone, from personal needs up to big businesses.
Verified Customer
03 April 2022
FedEx International Economy
VC
Good service and delivery according to agreement.
Verified Customer
03 April 2022
DPD Classic
VC
I am very upset :(
So the website offers a few shipping companies, and even though everything arrived earlier than i thought, it does not tell you what payment the shipping company accepts. I only got my items after a stranger paid for me (and i paid them back) to get my items after import stuff, because they only accepted online banking and credit cards, and not Paypal and it wasn't mentioned on the website. I would have had to send my items back and then I would never receive my money back.
So the website offers a few shipping companies, and even though everything arrived earlier than i thought, it does not tell you what payment the shipping company accepts. I only got my items after a stranger paid for me (and i paid them back) to get my items after import stuff, because they only accepted online banking and credit cards, and not Paypal and it wasn't mentioned on the website. I would have had to send my items back and then I would never receive my money back.
Yahya Bahari
03 April 2022
FedEx International Economy
YB
Excellent service.. good customer service ..
katsuhiko ozaki
03 April 2022
FedEx International Economy
KO
It was very good.
Verified Customer
02 April 2022
FedEx International Priority
VC
The service works but its really expensive and you have to pay tolls anyway, meaning I often end up not buying an item because the price ends up being three or four times as expensive. Is it really worth it? Most times it probably isn`t.
Henk Calon
02 April 2022
DHL Economy Select
HC
Very good service, they realy help you, quick responce if you have questions
Verified Customer
02 April 2022
FedEx International Priority
VC
They answered the questions accurately, so I was able to trade with great peace of mind. I am also grateful for the prompt response. If there is another opportunity then I would like to use this service again.
Laura Kalnicky-Giuffra
02 April 2022
DHL Express Worldwide
LK
Fast shipping & saved money by combining packages!
Verified Customer
02 April 2022
DHL Express Worldwide
VC
.excellent
Matt Thorooughgood
01 April 2022
FedEx International Priority
MT
Service is awesome
Jose Mora
31 March 2022
DHL Economy Select
JM
Recomended to export
Pierre Theron
31 March 2022
FedEx International Economy
PT
Support is quick on anything you ask them.
Oscar Camacho
31 March 2022
FedEx International Economy
OC
Exelente servicio
Verified Customer
30 March 2022
UPS Express Saver
VC
不明な点なども、丁寧に対応して頂けました。ありがとうございます。
Verified Customer
30 March 2022
UPS Standard Single
VC
Clear instructions, guidance and tracking. I knew exactly what to do with my parcel and where it was in the system. I’d definitely use again.
Laura Sweet
30 March 2022
DHL Express Worldwide
LS
Great service to have your products from Europe.
Verified Customer
30 March 2022
DHL Express Worldwide
VC
sehr schnelle Lieferung
Nazreen Jaafar
30 March 2022
FedEx International Priority
NJ
Professional services
Dim Fil
30 March 2022
DHL Express Worldwide
DF
Ταχεία μεταφορά, συνεχής παρακολούθηση της πορείας της παραγγελίας. Φερεγγυότητα.
Verified Customer
30 March 2022
DHL Express Worldwide
VC
Q) Could I tell them how to improve their service you say?
A) How about not lying to potential customers, by under quoting their rates. Its called bait & switch and is illegal in this country - They are way too expensive to ever use them again.
A) How about not lying to potential customers, by under quoting their rates. Its called bait & switch and is illegal in this country - They are way too expensive to ever use them again.
Hi,
We're sorry to hear that you feel that you have been lied to. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
As we cannot see any communication between us and yourself, we can only assume that you have checked our price calculator, the price calculator is accurate but can only quote on the details you input.
Your package had dimensions of 24x11x8 with a weight of 0.2kg if you check this information on our price calculator you will see that the price quoted matches your shipping fee.
If you want to discuss this further please feel free to contact us.
We're sorry to hear that you feel that you have been lied to. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
As we cannot see any communication between us and yourself, we can only assume that you have checked our price calculator, the price calculator is accurate but can only quote on the details you input.
Your package had dimensions of 24x11x8 with a weight of 0.2kg if you check this information on our price calculator you will see that the price quoted matches your shipping fee.
If you want to discuss this further please feel free to contact us.
Verified Customer
30 March 2022
DHL Express Worldwide
VC
Excellent, it is fast and easy to use.
Elizabeth Plotke
30 March 2022
DHL Express Worldwide
EP
Flawless and seamless service. If I had one feedback, would be to add fragile labels to items you with fragile labels. Other than that, it was perfect experience and will definitely recommend.
Verified Customer
30 March 2022
FedEx Connect
VC
I had no problem having my orders sent to the UK warehouse and my packages were immediately uploaded to my account. Having my orders repacked and shipped was also very quick and I received my package to the U.S. in just a few days! I just wish the shipping costs were lower or given me an option to pay in my local currency.
Verified Customer
30 March 2022
FedEx International Priority
VC
I had a great experience using forward2me, I highly recommend and will definitely use again to get my packages from Europe to Bermuda. Quick shout out to everyone at forward2me thank you for making the process so easy, keep up the great work.
Frank Rother
29 March 2022
DHL Economy Select
FR
Nachdem ich die Seite ersteinmal gefunden hatte lief alles wie am Schnürchen. Durchdachtes Gesamtkonzept, lückenlose Information über den Status der Sendung und die weiteren Versendeoptionen. Freude.
Verified Customer
29 March 2022
DHL Express Worldwide
VC
Fast and smooth handling of the package, shipped on time.
Verified Customer
29 March 2022
DHL Express Worldwide
VC
Lack of God options for large items.
Customer service reply took s while m
Customer service reply took s while m
Hi,
Thank you for taking the time to leave your feedback.
I am sorry to hear you are disappointed in our available services for sending larger items, I believe you are referring to items that require palletising due to their size and weight.
Due to your destination country we can only offer an air freight service for forwarding pallets, we no longer offer sea freight due to the number of issues caused when shipping via this method. We understand this can increase the costs of shipping, however when looking at the bigger picture, this keeps our customers goods as safe as possible when shipping and helps avoid additional unexpected fees.
Regarding the replies from customer service, I am sorry to hear this has been taking longer than usual. When obtaining pallet shipment quotes it can take longer than usual due to it being more of a manual process, we cannot obtain these quotes through our site directly and must contact our external shippers. This extra step of communication can cause a delay and I do apologise if this caused you any inconvenience.
I hope this helps you further, if you wish to discuss this further please don't hesitate to get in touch with us.
Thank you for taking the time to leave your feedback.
I am sorry to hear you are disappointed in our available services for sending larger items, I believe you are referring to items that require palletising due to their size and weight.
Due to your destination country we can only offer an air freight service for forwarding pallets, we no longer offer sea freight due to the number of issues caused when shipping via this method. We understand this can increase the costs of shipping, however when looking at the bigger picture, this keeps our customers goods as safe as possible when shipping and helps avoid additional unexpected fees.
Regarding the replies from customer service, I am sorry to hear this has been taking longer than usual. When obtaining pallet shipment quotes it can take longer than usual due to it being more of a manual process, we cannot obtain these quotes through our site directly and must contact our external shippers. This extra step of communication can cause a delay and I do apologise if this caused you any inconvenience.
I hope this helps you further, if you wish to discuss this further please don't hesitate to get in touch with us.
Emanuel Roche
29 March 2022
DHL Economy Select
ER
They do what they are supposed to do. Fast delivery, reliable.
Lior Fodor
29 March 2022
DHL Express Worldwide
LF
Absolutely
Dinuwan Senaratne
29 March 2022
FedEx International Economy
DS
Forward2me is a great and efficient way to get our parcels shipped. I have been using it for a while now and it has never dissapointed me.
Jean-Pierre Guillou
29 March 2022
DHL Express Worldwide
JG
Reliable, fast service with helpful staff in case of issues - Recommended
Stephanie Choong
29 March 2022
DHL Express Worldwide
SC
The whole process from them receiving to sending out to me receiving the products have been nothing but easy. Yes the postage can be a bit pricey but it's all very convenient and fast and hassle-free.
Verified Customer
29 March 2022
DHL Express Worldwide
VC
Great and prompt service.
Verified Customer
29 March 2022
DHL Express Worldwide
VC
It was packed well and I received my items safely. The estimated time of delivery is accurate and if you are fortunate, it will arrive earlier.
Verified Customer
29 March 2022
DHL Express Worldwide
VC
The price of forwarding a small item was disproportionately high as compared to other services.
Hi,
thanks for the review.
We're sorry that you are disappointed in the shipping fee.
All courier services will have a minimum package charge, from the UK this is only 0.5kg however shipping from Guernsey the minimum package charge is 5kg meaning that any package with a chargable weight of under 5kg will be charged at this rate.
If you want to discuss this with our team you are more than welcome to message us.
thanks for the review.
We're sorry that you are disappointed in the shipping fee.
All courier services will have a minimum package charge, from the UK this is only 0.5kg however shipping from Guernsey the minimum package charge is 5kg meaning that any package with a chargable weight of under 5kg will be charged at this rate.
If you want to discuss this with our team you are more than welcome to message us.
Verified Customer
27 March 2022
DHL Economy Select
VC
This feedback is in particular about the communication with forward2me. I have to say 5 stars are more than justified. Thank you, forward2me team.
Verified Customer
27 March 2022
FedEx Connect
VC
Everything went well
Verified Customer
27 March 2022
FedEx International Economy
VC
Fast and reliable transportation.
Easy procedure.
What you could only buy in Europe can also be bought in Japanese.
I'm glad that the choices have expanded.
Easy procedure.
What you could only buy in Europe can also be bought in Japanese.
I'm glad that the choices have expanded.
Verified Customer
27 March 2022
TNT Economy Express
VC
Good communication, fast shipping, would recommend. Thanks!
Verified Customer
27 March 2022
DHL Economy Select
VC
Good service, will use again and recommend
Verified Customer
27 March 2022
FedEx International Priority
VC
Parcel was not delivered
Verified Customer
26 March 2022
DHL Express Worldwide
VC
the service was great but its a little pricey
Verified Customer
26 March 2022
DHL Express Worldwide
VC
First time using the service, absolutely would use again. Items arrived quickly without any damage!
Verified Customer
26 March 2022
TNT Economy Express
VC
Forward2me forwarded two packages to Cyprus for me and they did an excellent job. Also, they were quick to reply to my questions.
Verified Customer
26 March 2022
DHL Express Worldwide
VC
Great service providers
Verified Customer
26 March 2022
FedEx International Economy
VC
fast shipping, had an issue with address (my fault) but customer service was fast and sorted out the problem swiftly without hitch.