Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Camila Méndez
14 April 2022
DHL Express Worldwide
Lisa
14 April 2022
FedEx Connect
L
The service was incredibly easy to set up, and once they received my package, I got an immediate email notification. Once I confirmed and arranged for shipment to the U.S., it took less than a week for my package to arrive safely. I’m VERY happy with this service and I’ll definitely use it again!
Marvin Malcomb
13 April 2022
DHL Express Worldwide
MM
Good serivce.
Verified Customer
13 April 2022
DHL Express Worldwide
VC
Very fast and excellent service. Highly recommended!
Verified Customer
13 April 2022
FedEx International Economy
VC
Got my package to me quickly.
Kyle Thomson
13 April 2022
UPS Economy
KT
Not great at helping with lost packages. Otherwise a great service.
Verified Customer
13 April 2022
UPS Economy
VC
I would recommend this service 100%! Shipping is expensive but reliable.
Verified Customer
12 April 2022
FedEx Connect
VC
nice and satisfying
Lynn
12 April 2022
DHL Express Worldwide
L
Great service! Would absolutely use them again. No fuss, no problems,was really effortless.
Verified Customer
12 April 2022
DHL Express Worldwide
VC
サービスがきめ細やかで、迅速。日系企業のようなカスタマーサポートで、本当に助かった。
Verified Customer
12 April 2022
FedEx International Economy
VC
Very good service but still a bit too expensive as we are taxed here on total value of goods plus freight!
Alberto Muanda
12 April 2022
DHL Express Worldwide
AM
Good service. Thank you
David Brown
11 April 2022
FedEx Connect
DB
The issues do not lay with your organization, however with FedEx Connect 3 day service. Unfortunately their service does reflect on your organization. My goods were picked up on Mon 3/28 arriving in USA Fri 4/1 and were not delivered to the final destination until Mon 4/11. Perhaps you could advise a better shipping method to me.
Verified Customer
11 April 2022
DHL Express Worldwide
VC
You should to be also the lowest price
seiphore
11 April 2022
DHL Express Worldwide
S
The service team help me to solve the problems of shipping. I appreciate their prompt reply and good attitude for foreign customer. Nice experience and good service.
Verified Customer
10 April 2022
DHL Express Worldwide
VC
I had the best experience ordering infant formula for my little one. Laura from customer service was excellent and very helpful in getting my order to me quickly. I highly recommend this service when buying product/ goods in the UK and having them shipped to the US.
Renay Fehnle
10 April 2022
FedEx International Priority
RF
I'd been meaning to try a parcel-forwarding service for years, but had been put off by some of the horror stories I'd read online. After learning some items i had my eye on couldn't be shipped from the UK to Australia, I knew I would have to bite the bullet and give it a go. And I'm so very glad that I did!
One of the things that impressed me the most with Forward2me was their communication. I was kept informed throughout the whole process, and knew where my items were at every step. I was also pleasantly surprised by how quickly my packages arrived, with delivery safely occurring about three weeks after I'd submitted my orders to the relevant retailers - not bad at all considering we are still in the midst of a global pandemic!
If you do decide to go with this company for your parcel-forwarding needs, please be aware that shipping rates from their warehouse to your country will likely be on the pricier side, and you have to submit invoices for your items (which then have to be approved) before you can go about arranging the shipment of your goods. This latter point was something that took me off guard as it is does not feature in any of the process overviews provided on their website. In this regard, it is definitely an area requiring improvement.
All in all, as I sit here in my gorgeous jumper flicking through a long sought-after magazine, I couldn't be more chuffed with how things turned out. I will definitely be back!
One of the things that impressed me the most with Forward2me was their communication. I was kept informed throughout the whole process, and knew where my items were at every step. I was also pleasantly surprised by how quickly my packages arrived, with delivery safely occurring about three weeks after I'd submitted my orders to the relevant retailers - not bad at all considering we are still in the midst of a global pandemic!
If you do decide to go with this company for your parcel-forwarding needs, please be aware that shipping rates from their warehouse to your country will likely be on the pricier side, and you have to submit invoices for your items (which then have to be approved) before you can go about arranging the shipment of your goods. This latter point was something that took me off guard as it is does not feature in any of the process overviews provided on their website. In this regard, it is definitely an area requiring improvement.
All in all, as I sit here in my gorgeous jumper flicking through a long sought-after magazine, I couldn't be more chuffed with how things turned out. I will definitely be back!
Jesus Ivan Quezada
10 April 2022
UPS Express Saver
JIQ
Great service, efficient and reliable 100%. There´s no better way to get your overseas goods.
Of course it´s not a cheap service, but do you think your parcel worth it less?
Of course it´s not a cheap service, but do you think your parcel worth it less?
angela givon
09 April 2022
DHL Express Worldwide
AG
Fabulous service.
Verified Customer
09 April 2022
DHL Express Worldwide
VC
It ended up being very expensive... i had been told it would be 60 and it ended up being 90.
Young Huh
09 April 2022
FedEx International Economy
YH
Excellent job done
Verified Customer
09 April 2022
UPS Express Saver
VC
Shipping was fast and support answered all my questions pretty quickly. Price was very reasonable too. Will definitely use them again. Only thing I wish they would have is an IOS app.
Verified Customer
09 April 2022
DHL Economy Select
VC
Perfectly working Customer Service. Overall efficient and very well tailord product/service.
Anni Z.
09 April 2022
DPD Classic
AZ
Alles super gelaufen. Ich habe F2M jetzt schon öfter genutzt und es funktioniert reibungslos. Schneller Weiterversandt und gute Kommunikation. Danke!
Lindsay
09 April 2022
FedEx Connect
L
This was no different than ordering something to my house. Everything went smooth and I had zero issues. I let my items sit for a week or so until I had all I wanted and then I shipped everything via FedEx. My items were packaged well and arrived to the US undamaged. I will definitely be using this service in the future. If only they had a warehouse in Sweden...
Stephen Bottorf
09 April 2022
DHL Express Worldwide
SB
Very satisfied. I had my shipment within a week from 6000 miles away!
Verified Customer
09 April 2022
FedEx International Economy
VC
Recommended and will buy again!
Vignir Olafsson
08 April 2022
DHL Express Worldwide
VO
Great and prompt service will definitely recommend you
Ali Hameed
08 April 2022
DHL Express Worldwide
AH
shipped for free on DHL after SMSA shipping problem. Top customer service
Verified Customer
08 April 2022
DHL Express Worldwide
VC
Amazing Service!!
Khalid Al Alshaikh
08 April 2022
DHL Express Worldwide
KAA
Shipping fees arevery expensive and limted options
Hi,
Thank you for your feedback.
I see you have shipped your goods from our Guernsey warehouse. It is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address. It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
I see you also made use of our combine and repack service which helps reduce the chargeable weight of your goods and therefore reduce the shipping costs. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers use the volumetric weight to calculate their shipping prices.
I hope this helps explain.
Thank you for your feedback.
I see you have shipped your goods from our Guernsey warehouse. It is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address. It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
I see you also made use of our combine and repack service which helps reduce the chargeable weight of your goods and therefore reduce the shipping costs. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers use the volumetric weight to calculate their shipping prices.
I hope this helps explain.
Verified Customer
08 April 2022
FedEx Connect
VC
Excellent service. I didn't know how to get my item internationally as the seller wouldn't ship. Glad I found out about Forward2Me.
Guadalupe Reyes
08 April 2022
DHL Express Worldwide
GR
Fast shipping and very communicative.
Lj Heng
08 April 2022
FedEx International Economy
LH
The service was quick. The goods arrived in good condition. There was no hassle.The communication with the service department was great.
Mohammad Mubarak
08 April 2022
FedEx International Priority
MM
very fast and great price
Riaan Du Toit
07 April 2022
DHL Express Worldwide
RDT
Great service and fast delivery.
Verified Customer
07 April 2022
UPS Standard Single
VC
Einfach, schnell, preiswert, zuverlässig.
Gerne wieder.
Gerne wieder.
Alex
07 April 2022
DHL Express Worldwide
A
Terrible service. Complete misrepresentation of fees. Never use you again.
Hi Gregory,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
We do clearly advise customers, regarding dangerous goods shipments/lithium batteries, from our FAQs page (Can forward2me ship perfumes, aftershaves, aerosols and batteries that are classed as dangerous goods?) Customers are advised to inform our customer services department, prior to purchasing perfumes or any potential dangerous goods, to ensure we can offer a shipping service to the stated country of destination from the required warehouse and to also confirm the relevant additional dangerous goods surcharges that would need to be included on top of the base shipping price.
Unfortunately all dangerous good surcharge fees are not established by ourselves but by the accredited couriers who have to abide by the rules and regulations set out by ADR (Dangerous Goods By Road) or IATA (International Air Transport Association). Therefore there is no negotiation on the set dangerous goods surcharge fees for shipments containing products such as perfumes.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating for our service.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
We do clearly advise customers, regarding dangerous goods shipments/lithium batteries, from our FAQs page (Can forward2me ship perfumes, aftershaves, aerosols and batteries that are classed as dangerous goods?) Customers are advised to inform our customer services department, prior to purchasing perfumes or any potential dangerous goods, to ensure we can offer a shipping service to the stated country of destination from the required warehouse and to also confirm the relevant additional dangerous goods surcharges that would need to be included on top of the base shipping price.
Unfortunately all dangerous good surcharge fees are not established by ourselves but by the accredited couriers who have to abide by the rules and regulations set out by ADR (Dangerous Goods By Road) or IATA (International Air Transport Association). Therefore there is no negotiation on the set dangerous goods surcharge fees for shipments containing products such as perfumes.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating for our service.
Kind Regards
Hayley
Verified Customer
06 April 2022
FedEx Connect
VC
This service is the best. I've used them 3 times so far with excellent results and will continue to do so. I'm thankful for them!
Billy Andriamahazomandimby
06 April 2022
DHL Express Worldwide
BA
Very happy with the service. my items where shipped on time with DHL from Turkey. I am planning to use it again.
Evelina Skaugvoll
06 April 2022
TNT Economy Express
ES
Jag kan verkligen rekommendera deras tjänster, fick hem min vara snabbt och problemfritt !:)
Verified Customer
06 April 2022
FedEx International Economy
VC
Great customer service, speedy reply, and nice delivery
Verified Customer
06 April 2022
DHL Express Worldwide
VC
The packaging tape ruined the box of the product. Though it did not have outer box, I was upset with the adhesive tape damage the main box of the product
Hi there,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
Please accept our sincere apologies for the inconvenience this may cause you, we know this will be disappointing however we have included a link below providing you with the details of opening packages upon arrival.
Please see the details in section 9.2 of the terms of trade: https://www.forward2me.com/terms-of-trade/
As per our terms of trade Section 9. Delivery and Storage 9.2 9.2 We may need to inspect the Goods, which could include opening packages where necessary. If we do this, we will re-package the Goods so they are packaged to a similar standard to when we received them. Although we will use reasonable endeavours to avoid doing so, you acknowledge that as part of this inspection we may have to break the seals on some Goods. We do not accept any liability for any damage caused as a result (unless it is due to our negligence)."
Unfortunately I cannot see that we received any communication from you via email requesting us to not use adhesive tape to reseal or strengthen your package/box prior to shipping or in relation to the damages to the main box from your shipment that was sent from our Turkey warehouse. Without sufficient evidence or images we cannot clearly determine how or if the damages were caused by the adhesive tape.
I will ask one of my senior Customer Experience agents to reach out to you, request further details relating to the damaged box and hopefully we can come to an amicable evaluation of this matter for you.
I hope this helps you, we sincerely hope this matter does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
Please accept our sincere apologies for the inconvenience this may cause you, we know this will be disappointing however we have included a link below providing you with the details of opening packages upon arrival.
Please see the details in section 9.2 of the terms of trade: https://www.forward2me.com/terms-of-trade/
As per our terms of trade Section 9. Delivery and Storage 9.2 9.2 We may need to inspect the Goods, which could include opening packages where necessary. If we do this, we will re-package the Goods so they are packaged to a similar standard to when we received them. Although we will use reasonable endeavours to avoid doing so, you acknowledge that as part of this inspection we may have to break the seals on some Goods. We do not accept any liability for any damage caused as a result (unless it is due to our negligence)."
Unfortunately I cannot see that we received any communication from you via email requesting us to not use adhesive tape to reseal or strengthen your package/box prior to shipping or in relation to the damages to the main box from your shipment that was sent from our Turkey warehouse. Without sufficient evidence or images we cannot clearly determine how or if the damages were caused by the adhesive tape.
I will ask one of my senior Customer Experience agents to reach out to you, request further details relating to the damaged box and hopefully we can come to an amicable evaluation of this matter for you.
I hope this helps you, we sincerely hope this matter does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Verified Customer
06 April 2022
UPS Express Saver
VC
I use F2M because it is reliable, fast and arrives.
The disadvantages are the high shipping costs and the lack of choice.
Also.
It is not possible to track the arrival in Japan.
For some reason, the inability to select the repack option is also a bottleneck.
The disadvantages are the high shipping costs and the lack of choice.
Also.
It is not possible to track the arrival in Japan.
For some reason, the inability to select the repack option is also a bottleneck.
Verified Customer
05 April 2022
DHL Express Worldwide
VC
I am very happy with the service. I would use them again and recommend them to others. No complaints.
Verified Customer
05 April 2022
FedEx Connect
VC
Found this via Google so I was nervous, but it worked out great.
Communication was good, and my package was turned around quickly and then reached me much faster than expected. I did not opt for the extra insurance.
Communication was good, and my package was turned around quickly and then reached me much faster than expected. I did not opt for the extra insurance.
Verified Customer
05 April 2022
DHL Express Worldwide
VC
I recommend, slightly expensive but I received my shipment fast!
Predrag Lalovic
05 April 2022
DHL Express Worldwide
PL
Great service!
Matias Rodriguez
05 April 2022
DHL Express Worldwide
MR
Service was great and timely and customer service worked with me to get my package to the states. Will definietly work with forward2me again.
Tara Beckman
05 April 2022
FedEx International Priority
TB
They were great at responding to emails. Was a super quick service.
We're sorry to see that you are unhappy with the cost of shipping, we do work with the courier to keep these costs as low as possible.
Please feel free to contact us for further details about how the shipments are charged.