customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
15 November 2012
Unknown Shipment Details
We’re really sorry that you felt you needed to give us negative feedback. We try really hard to get it right for all our customers, as you are all really important to us.<br/>Sometimes things happen that are completely out of our control – we do try to contact retailers/ebay sellers when things don’t go quite right but 99.9% of the time they will only speak/correspond with the purchaser.<br/>Sometimes we don’t get it quite right no matter how hard we try.<br/>We would be grateful if you would get in touch with us through the website and then we can rectify this situation for you.<br/><br/>Kind Regards,<br/><br/>James
To my surprise I received the parcel by DHL and free of charge <br/>with an explanatory note from James Andrew.<br/><br/>This was much appreciated <br/><br/>Thanks a lot for rectifying this situation. I will definitely consider using this service again more so with the basic option offer which you have lately introduced.<br/><br/>Thanks again <br/><br/><br/>Dr Martin Borg
Unverified Customer
15 November 2012
Unknown Shipment Details
Efficient but VERY expensive
Thanks for your feedback. We're sorry to hear that you found our service expensive - we ship through DHL's premium, door to door, fully tracked service to provide our customers with the level of service they expect. If, for any future shipments, you would like us to look at other shipping options for you such as Royal Mail, please get in touch.<br/>Kind Regards,<br/><br/>James
I understand, however, perhaps you could offer other alternatives, which are not for example premium. <br/><br/>Items arrive within 48 hours, however I would be willing to pay less and have them arrive in 4 days for example.<br/><br/>Thanks!
Unverified Customer
15 November 2012
Unknown Shipment Details
It was so easy to sign up and arrange forwarding of packages. Fantastic.
Thanks for your kind comments - we really appreciate your feedback. We look forward to helping you again in the near future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
15 November 2012
Unknown Shipment Details
Excellent and efficient service as always
Thanks for taking the time to respond to us. We really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James
Unverified Customer
14 November 2012
Unknown Shipment Details
The only service was quick and easy. I will definitely be using it again in the future. The only negative I had was the Dhl delivery person stated it had been signed for in the tracking process when it had not been, it had been left under the doormat. However I understand this is not forward2me's fault.
Thanks and I am excited to use it again in the future
Thanks and I am excited to use it again in the future
Thanks for taking the time to leave us with your feedback. We're very pleased to hear that you were happy with our service and we look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
14 November 2012
Unknown Shipment Details
Forward2me offer a five star service.I always praise the staff who deals with so many packets but still they are often there to help you and give you advice where it is necessary.Wonderful work. KEEP IT UP
Many thanks for your very kind comments - we're really pleased that you're happy with our services. <br/>We do try really hard to get it right.<br/>We look forward to helping you again very soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
14 November 2012
Unknown Shipment Details
EXCELLENT SERVICE AND DELIVER!
Great News - thanks!<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet
Joaquim Rendeiro
14 November 2012
DHL Express Worldwide
JR
Very transparent service, both before and after signing up, good instructions and really fast at forwarding packages!
We're really pleased that your happy with our services - great news!<br/><br/>Thanks for letting us know.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
14 November 2012
Unknown Shipment Details
Fair price, fast shipping, good communication.
Fantastic news - thanks for letting us know.<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards<br/><br/>Janet
Unverified Customer
13 November 2012
Unknown Shipment Details
Pretty much one of the first few people to get there hands on an iPhone 5 in Malta thanks to Forward2Me. Very quick delivery (overnight) but could lower the prices just a bit, but otherwise they're just Amazing. Thanks
We can offer a cheaper method of shipping with no guarantees and tracking - for this type of high value item its a safer bet using our fully tracked, door to door, premium service that is delivered to you over night.<br/>Kind Regards,<br/><br/>Janet
Unverified Customer
13 November 2012
Unknown Shipment Details
Happily received my parcel =)
Good communication & very helpful =)
As for cost of delivery - Saving cost when consolidate items =)
Good communication & very helpful =)
As for cost of delivery - Saving cost when consolidate items =)
Many thanks for your kind comments - we're really pleased that you're happy with our consolidation service and all our communication with you.<br/><br/>We look forward to assisting with more parcels for you in the future.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
13 November 2012
Unknown Shipment Details
I've received my package in perfect contition in a reasonable time... for a very unreasonable amount of money. Way too expensive, won't repeat the mistake. Should also start a forum to let peple know before they adventure themselves, their postage is usually 3x more expensive than your items! Bad.
Many thanks for your comments.<br/><br/>We are a relatively young company and are developing our website and improving our offering all the time. Whilst we have development plans to put all the shipping options on the website we are not quite there yet.<br/><br/>We do pride ourselves on our customer service and are able to offer any type of shipping service to suit all pockets - please get in touch and we are more than happy to help. <br/><br/>We have many satisfied customers all over the world and would like to do as much as we can to assist you with the forwarding of packages.<br/><br/>We would be really grateful if you could give us a second chance to show you that we can actually help with this.<br/><br/>We hope you will get back in touch.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
12 November 2012
Unknown Shipment Details
Good service but the price-ing could have been clearer. I forgot to ask specially how much Consolidating my goods would be. It would have been a better service to let me know that it costs additionally.
Thanks for your kind comments - we are working on our website all the time, to develop new functionality to provide an improved, informative service for you.<br/><br/>We would really like to have this available on the website now but these things take time. In the meantime please get in touch via the website before you ship your next parcel and we are more than willing to assist in quoting before you ship.<br/><br/>Hope this all helps and we hope we can help you with more parcels very soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
12 November 2012
Unknown Shipment Details
Verry good
Thank you - we're pleased that you are happy with what we do.<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
12 November 2012
Unknown Shipment Details
Brilliant service...bit pricey but the customer services team is very helpful, and the delivery is very efficient.
We're really pleased that you're happy with our services - please contact us via the website if you would like us to look at different shipping methods.<br/><br/>We look forward to assisting you again very soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
11 November 2012
Unknown Shipment Details
Continues to be an outstanding service. Thanks again. :)
Many thanks for your kind comments. We're glad you were satisfied with our service and we look forward to shipping to you again.<br/>Kind Regards,<br/><br/>James
Unverified Customer
11 November 2012
Unknown Shipment Details
The service I have received from forward 2me so far has been excellent.
Thanks for you feedback - we really appreciate your kind comments!<br/>Many Thanks,<br/><br/>James
Unverified Customer
10 November 2012
Unknown Shipment Details
Perfect service but a little expensive
Thanks for the feedback, we really value your comments. If you would like us to look into different shipping options for your future shipments then please get in touch.<br/>Many Thanks,<br/><br/>James
Unverified Customer
10 November 2012
Unknown Shipment Details
Dedicated, organized service and speedy delivery. I enjoyed all!
Great news - thanks for your kind comments.<br/>We look forward to helping you again soon.<br/><br/>Take Care,<br/><br/>Janet
Unverified Customer
10 November 2012
Unknown Shipment Details
The goods were forwarded as soon as I paid for the shipping and received them the day after. Will certainly make use of this service again.
Hope you're enjoying your kindles and we look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
09 November 2012
Unknown Shipment Details
thanks for the corporation,but you are a bit expensive!
Appreciate your comments - we can offer different shipping methods with no tracking and guarantees if that's what you would like to use.<br/><br/>Look forward to helping you again soon.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
09 November 2012
Unknown Shipment Details
Extremely impressed with the excellent service!!!
Many thanks for your great comments - we look forward to looking after more parcels for you.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
08 November 2012
Unknown Shipment Details
The service is incredible! Till today all my packages arrived as soon as possible, so pretty fast. Thanks a lot!
Fantastic news, we're really pleased.<br/><br/>Many thanks,<br/><br/>Janet
Unverified Customer
08 November 2012
Unknown Shipment Details
Couldn't be worse. Won't use them again. It wasn't the service; it was the stupidity which cost me a lot of money.......:-(
We like to think we have come to a satisfactory outcome on any issues that may have accidentally arisen - we are sure this is the case on this one too<br/><br/>We hope you will continue to use forward2me as your parcel forwarder.<br/><br/>Kind Regards,<br/><br/>Janet
Unverified Customer
07 November 2012
Unknown Shipment Details
Very fast transaction, great contact. Thx for all
Great - we're really pleased.<br/><br/>Thanks<br/><br/>Janet
Unverified Customer
07 November 2012
Unknown Shipment Details
Excellent service
Thanks for your kind comments, we really appreciate your feedback.<br/>Many Thanks,<br/><br/>James
Unverified Customer
07 November 2012
Unknown Shipment Details
Outstanding!.., one of the best web inovation bussiness. Very Fast Deliver!
Many thanks for your feedback, we really value your thoughts. We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
07 November 2012
Unknown Shipment Details
Excellent service. Great !!!
Thanks for your kind comments. We're really pleased you were happy with our service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
07 November 2012
Unknown Shipment Details
Very fast delivery
Thanks for your feedback, we really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James
Unverified Customer
06 November 2012
Unknown Shipment Details
I have used this service many times, and it works smoothly. You recieve information when the things you ordered from web sites sending to UK adresses arrives, and as soon as you follow a few steps, you can sit back and wait:-) i miss options for delivery speed, since sometimes the road delivery is simply SLOW 5 days. airtakes one day or two. I havebeen informed that it is most cost effective, thanks for ok prices...still.. it had been interesting to get a look into how much extra it would cost to get the transittime down.. one easy way is to let you choose the option by choosing it on payment screen could be to big help, so we could see what suits our needs at that time.:-) other than that: thank you to my UK forwarder heroes, you are great!:-)
Thanks for your feedback - we really appreciate your comments. We'll be offering the different shipping methods on our website in the future, but as a relatively new company we haven't quite got there yet.<br/>Kind Regards,<br/><br/>James
Unverified Customer
06 November 2012
Unknown Shipment Details
First class service. Pleasure to deal with.
Thanks for your feedback, we really appreciate it.<br/><br/>James
Unverified Customer
06 November 2012
Unknown Shipment Details
fast service!! 5star...price reasonable but you can make it more cheaper..
Thanks for taking the time to leave us with your feedback, it is really important to us.<br/>We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
05 November 2012
Unknown Shipment Details
Excellent service! Very professional, but friendly and polite at the same time. They aim to acomplish the job best way possible!
Thanks for your kind comments. We're really pleased you were happy with our service and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
05 November 2012
Unknown Shipment Details
can finaly order stuff that can be deliverd to my adress from the UK but It was a bit on the expensive side. a little to much of the good stuff.
Thanks for your feedback. We're sorry to hear you found our service expensive.<br/>We ship our parcels through DHL's premium, door to door, fully tracked service to provide the quality service our customers expect. If you would like us to look at different shipping option for you, such as Royal Mail for future shipments then please get in touch. <br/>Kind Regards,<br/><br/>James
Unverified Customer
05 November 2012
Unknown Shipment Details
Excellent! Thank you
Thanks for your feedback - we really value your comments.<br/>Many Thanks,<br/><br/>James
Unverified Customer
04 November 2012
Unknown Shipment Details
Fast, efficient and reliable. Exceeded expectations!
Thanks for your mail. We're delighted you were happy with our service and we look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
02 November 2012
Unknown Shipment Details
Very fast service and great communication!
Thanks for your kind comments, we really value your feedback.<br/>Kind Regards,<br/><br/>James
Unverified Customer
01 November 2012
Unknown Shipment Details
My order arrived very quickly with no problems. I will definitely use forward2me again.
Thanks for taking the time to respond to us, we're pleased you found everything went smoothly for you and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
01 November 2012
Unknown Shipment Details
Very fast service, great communication!
Many thanks for your feedback, we really value your comments. We look forward to receiving your parcels in the future.<br/>Many Thanks,<br/><br/>James
Unverified Customer
31 October 2012
Unknown Shipment Details
I have always been extremely positive as regards the service and the nice approach of the staff and all the crew who work diligently to meet the customer so-called demands. I always received the items as promised in their due time. To add, I would like to thank forward2me who on my requests any delayed item will be waited for, to send all the purchased goods toghether and paying only for the whole bunch. What I can comment about is that I wish that there could be discount on the postage now and then for faithful customers. But I do comprhend that postage and shipping is costly, particularly when sent expressly. Overall I am satisfied and honestly I have no negative experience. And in the contigency of such mishaps, I do understand that sometimes there are third parties that can precipitate a failure and circumastances are not always our under control. We are all humans and liable to such defaults. No problem I do understand.
Thanks for taking the time to leave your feedback. We really appreciate your thoughts.<br/>Kind Regards,<br/><br/>James
Unverified Customer
31 October 2012
Unknown Shipment Details
Thanks!
Thanks for your feedback.<br/><br/>James
Unverified Customer
31 October 2012
Unknown Shipment Details
fast, simple and reliable
Thanks for your kind comments, we're really please to hear that you're happy with our service.<br/>Kind Regards,<br/><br/>James
Unverified Customer
30 October 2012
Unknown Shipment Details
Everything worked well and the service was excellent.
Thanks for taking the time to respond to us, we really value your comments. We look forward to shipping to you again in the future.<br/>Many Thanks,<br/><br/>James
Unverified Customer
30 October 2012
Unknown Shipment Details
very fast shipping
Thanks for your feedback, we really appreciate your comments.<br/>Kind Regards,<br/><br/>James
Unverified Customer
30 October 2012
Unknown Shipment Details
Everything went smoothly and effortlessly. My package arrived at Forward2me within a week of ordering, and it only took 2 days to get from the UK to Canada. Shipping charges and duty weren't as bad as I thought, and the amount owing to Forward2me was easily paid through paypal. As long as I'm ordering anything out of the UK who can't ship to Canada, I will definitely be using them. I was provided a tracking number and could track my package the entire time to make sure everything was going okay.
Thanks for your feedback and for your kind comments. We're glad you found everything went well and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
30 October 2012
Unknown Shipment Details
Your service was a bit costly but excellent?
Thanks for your mail, we really value your views. If you would like us to look into different shipping options for you next time, for example Royal Mail, then please get in touch.<br/>Kind Regards,<br/><br/>James
Unverified Customer
29 October 2012
Unknown Shipment Details
VERY GOOD SERVICE
Thanks for your kind comments. We look forward to shipping to you again in the future.<br/>Many Thanks,<br/><br/>James
Unverified Customer
29 October 2012
Unknown Shipment Details
The only problem is that it is expensive. The service is good.
Thanks for your feedback. If you would like us to look into different shipping options for you in the future then please get in touch. <br/>Kind Regards,<br/><br/>James
Unverified Customer
29 October 2012
Unknown Shipment Details
Excellent communication, fast service. A bit expensive though
Thanks for taking the time to respond to us, we really appreciate your feedback. If you would like us to look into different shipping options for you in the future then please get in touch.<br/>Kind Regards,<br/><br/>James
Unverified Customer
29 October 2012
Unknown Shipment Details
Excellent service!
Thanks for your feedback, we really appreciate your comments. We look forward to shipping more parcels for you in the future.<br/>Many Thanks,<br/><br/>James
did not receive full parcel, no attempts were made by your company to contact sender. Sender insisted sending two items in the package and your company insisted in receiving one.
when sent to me by royal mail i received what was left of the parcel with slight damage
i will try to avoid using this service and will opt for a much cheaper one