customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Sandra Castaldi
21 February 2013
DHL Express Worldwide
SC
Many thanks for your comments and feedback - your comments are really important to us.<br/><br/>We're really pleased that you feel our service is very good and fast but are concerned that your Nexus tablet had been opened when you received it.<br/><br/>This is not something we practice but we have reminded the team that it is not necessary to do this.<br/><br/>Hope this all helps and we hope you will continue to use forward2me.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Ciao,<br/><br/>Molte grazie per i vostri commenti e feedback - i vostri commenti sono molto importanti per noi.<br/><br/>Siamo davvero lieti che si sente il nostro servizio è molto buono e veloce, ma sono preoccupati che il tablet Nexus era stato aperto al momento della ricezione.<br/><br/>Questo non è qualcosa che pratica, ma abbiamo ricordato la squadra che non è necessario farlo.<br/><br/>Spero che questo aiuta tutti e ci auguriamo che continuerà ad utilizzare forward2me.<br/><br/>Avere un grande fine settimana.<br/><br/>Cordiali saluti,<br/><br/>Janet.
Ines Grenha
21 February 2013
DHL Express Worldwide
IG
Excelent Service :) My package arrived at my home a few days latter and intact :D
That's really good to hear - thank you for taking the time to provide us with your feedback.<br/><br/>We hope we can offer our excellent service to you, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Simeon Chatzipanagiotou
21 February 2013
DHL Express Worldwide
SC
The service was very good and fast !!!!
That's great to hear - thank you for your feedback.<br/><br/>We look forward to shipping future parcels to you.<br/><br/>Kind regards,<br/><br/>Michelle.
PANAGIOTIS DIAMANTIS
21 February 2013
DHL Express Worldwide
PD
Excellent service.Very fast shipping
Many thanks for your feedback - it's really appreciated.<br/><br/>We hope we can provide our excellent service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Srdjan Knezevic
21 February 2013
DHL Express Worldwide
SK
I received my package in less than one day! UK-Serbia
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Konstantinos Kostiris
21 February 2013
DHL Express Worldwide
KK
Great Company. Fast Shipping. Very satisfied.
Many thanks for providing us with your great feedback, it's really appreciated.<br/><br/>We hope we can help you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
ANDREA OLIANAS
20 February 2013
DHL Express Worldwide
AO
serious and fast
Many thanks for your great feedback - it's really important to us. <br/><br/>We hope we can be of service to you in the near future. <br/><br/>Kind regards,<br/><br/>Michelle.
Fabio Delle Donne
20 February 2013
DHL Express Worldwide
FDD
Excellent!
That's great feedback - many thanks.<br/><br/>We look forward to shipping more parcels for you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Marco Novelli
20 February 2013
DHL Express Worldwide
MN
very fast
Thank you for taking the time to provide us with your feedback.<br/><br/>We look forward to receiving parcels for you in near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Lucio Semboloni
20 February 2013
DHL Express Worldwide
LS
very good service, easy to use and fast shipping
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to assisting you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Kristian Setsaas
20 February 2013
DHL Express Worldwide
KS
in general i'm satified with their service.
But the item they sent me was tagged with wrong value, this led to a invoice from DHL for the tax into Norway, that actually not was eligible.
But the item they sent me was tagged with wrong value, this led to a invoice from DHL for the tax into Norway, that actually not was eligible.
Many thanks for taking the time to feed back to us.<br/><br/>We take the values for the goods from the purchase invoice inside the parcel. If there isn't one our policy is to contact you for the value.<br/><br/>Our web developers are working on the functionality to let you input your own values which should be ready sometime this year.<br/><br/>Hope this all helps and we hope you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Janet.
Pieter Herthogs
20 February 2013
DHL Express Worldwide
PH
Fast and high quality service, from UK to Belgium.
Thanks for the great feedback - it's really important to us.<br/><br/>We hope we can provide you with our high quality service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Daniele Cervi
20 February 2013
DHL Express Worldwide
DC
fastest and best service ever.
That's great to hear - thank you it's really appreciated.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Michael Zammit
20 February 2013
DHL Express Worldwide
MZ
I would like to thank forward2me for their express service and for giving me the opportunity to purchase items from U.K which cannot be dispatched to my country. Thnaks
Thank you for your lovely feedback, it's very much appreciated.<br/><br/>We look forward to receiving parcels for you in the future and providing you with our express service.<br/><br/>Kind regards,<br/><br/>Michelle.
ria Giovannucci
20 February 2013
DHL Express Worldwide
RG
Excellent service received in Australia in less than seven days, emails responded to promptly, will definitely use again.
Thank you for your great feedback - it's very much appreciated.<br/><br/>We pride ourselves on our customer support and it's great to hear that you will be using us again - we look forward to providing our excellent service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Louis Wink
20 February 2013
DHL Express Worldwide
LW
The service is excellent with fast delivery. However the shipping fee is far too expensive. The actual cost was well over the product bought. Although I have no problems paying for a fair price for the service, in this case it is far too expensive. After all it was a small packet and very light weight. I would use your services far more if the prices were more reasonable.
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We are sorry to hear that you think we are too expensive. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch. <br/>We look forward to helping you out again in the future. <br/><br/>Kind regards,<br/><br/>Michelle.
Athena Varosio
20 February 2013
DHL Express Worldwide
AV
Excellent.
That says it all - thank you.<br/><br/>We look forward to offering you an excellent service again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Christos Karasoulis
20 February 2013
DHL Express Worldwide
CK
Communication was excellent and transit time to Greece was really fast. It's an overall great service.
Many thanks for your great feedback - it's really important to us.<br/><br/>We pride ourselves on our customer support and it's great to hear that you think we offer an overall great service! <br/><br/>We look forward to helping you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Andres Säde
20 February 2013
DHL Express Worldwide
AS
ordered nexus 4, very fast delivery.
Your feedback is very much appreciated - thank you.<br/><br/>We hope you are enjoying your Nexus 4.<br/><br/>Looking forward to receiving parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Håvard Sørensen
20 February 2013
DHL Economy Select
HS
speedy and quirk free delivery
Thank you for taking the time to provide us with your feedback - it's very much appreciated.<br/><br/>We hope we can offer you our speedy service again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Mirko Guidolin
20 February 2013
DHL Express Worldwide
MG
Fast, reliable, perfect!
Many thanks for your great feedback, we really appreciate it.<br/><br/>We look forward to helping you out again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Efstathios Christodoulides
19 February 2013
DHL Express Worldwide
EC
The service is very reliable and the shipment very fast but the shipping cost is a bit too high for Cyprus. The insurance cost is also high considering that DHL Express that they actually ship the goods to Cyprus is insuring the shipment for half the cost. I would prefer if they had a slower and cheaper shipping method as an alternative.
Thank you for the taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch. <br/>We look forward to shipping to you again in the future. <br/><br/>Kind regards,<br/><br/>Michelle.
Emanuel Agius
19 February 2013
forward2me basic
EA
great service
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We look forward to offering you our great service again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Stefano Antonelli
19 February 2013
DHL Express Worldwide
SA
Servizio perfetto ..... la merce appena arrivata a forward2me è stata subito spedita .... mi hanno anche rimborsato il costo di una spedizione accorpando i due articoli in un unica spedizione (senza che abbia dovuto fare nulla, in automatico), che dire massima trasparenza e onesta ....... lo consiglio vivamente a chi ha necessità di acquistare articoli in UK che non si trovano in italia o che si trovano in UK ad un costo inferiore.
We have translated you feedback - we hope you don't mind.<br/><br/>'Perfect service ..... the goods received in forward2me was immediately sent .... I have also refunded the cost of shipping uniting the two articles in a single shipment (without having to do anything, by default), which means maximum transparency and honest ....... I highly recommend it to those who need to buy items in the UK who are not in Italy or who are in the UK at a lower cost.'<br/><br/>Thank you for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that you highly recommend us to others.<br/><br/>We look forward to assisting your again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Bruno Figueiredo
19 February 2013
DHL Express Worldwide
BF
Great service, very fast andar processional!!
Many thanks for your great feedback, it's really appreciated.<br/><br/>We look forward to providing you with our professional and fast service in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Andrea Lorenzetti
19 February 2013
DHL Express Worldwide
AL
Super fast!!!
Thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>We look forward to being 'Super Fast' for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Massimo Mandaglio
19 February 2013
DHL Express Worldwide
MM
Comodo e veloce!
Many thanks for letting us know that you thought our service was convenient and fast - your feedback is really appreciated.<br/><br/>We look forward to receiving parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Anthony Lorenzini
19 February 2013
DHL Express Worldwide
AL
Extremely helpful!!! Went above and beyond what they usually do just to help me make a special gift perfect! Highly, highly recommended.
Thank you for taking the time to provide us with such great feedback - it's really appreciated.<br/><br/>We're really pleased to have been a part of making your special gift perfect.<br/><br/>We hope we can help you out again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Maureen Baird
19 February 2013
DHL Express Worldwide
MB
Excellent service
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that you think our service is excellent.<br/><br/>We look forward to receiving parcels for your in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Pierangelo Tosini
19 February 2013
DHL Express Worldwide
PT
Very fast services, I love forward2me !!!
Thank you for taking the time to provide us with your feedback.<br/><br/>It's great to hear that you love our service.<br/><br/>We look forward to helping you out in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Ioannis Kastrisios
19 February 2013
DHL Express Worldwide
IK
Very good service with fast delivery
Thank's for taking the time to provide us with great feedback - it's really important to us.<br/><br/>We look forward to helping you out in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Hugo Antunes
19 February 2013
DHL Express Worldwide
HA
Excellent service, very fast. Will use it again
Thank you for providing us with your great feedback.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Francesco Gianni
18 February 2013
DHL Economy Select
FG
Excellent, super fast and high quality support!
Thank you for taking the time to provide us with your feedback. <br/><br/>We look forward to helping you out with our excellent, super fast service in the near future. <br/><br/>Kind regards,<br/><br/>Michelle.
Rune Ingvaldsen
18 February 2013
DHL Economy Select
RI
Love this service. Will use it again.
Great feedback - thank you very much for taking the time to provide it to us.<br/><br/>We look forward to you using our service again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Matteo Boschetti
18 February 2013
DHL Express Worldwide
MB
Very fast. Thanks
MB
Eccellente service
Many thanks for your great feedback, it's really appreciated.<br/><br/>We look forward to shipping parcels to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
18 February 2013
Unknown Shipment Details
The service is very fast but also very expensive. I am not sure I will use it again.
Many thanks for your feedback, it's really important to us.<br/><br/>We're sorry to hear that you though our service was expensive.<br/><br/>For future shipments please feel free to get in touch with us and we can offer you a different/cheaper method of shipping with no guarantees or tracking, if this helps. <br/><br/>We hope you will use our service again in the future. If it would help we can always provide you with a price for shipping before you make a purchase.<br/><br/>Kind regards,<br/><br/>Michelle.
Jamie Kennedy
18 February 2013
DHL Express Worldwide
JK
Great service easy to use
Many thanks for your feedback, it's really appreciated.<br/><br/>It's good to hear that you thought our service was easy to use.<br/><br/>We look forward to helping you out again, soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Jono Vanhie
18 February 2013
DHL Express Worldwide
JV
The second time I used the service, but just as fast as the first time! Next day delivery to Belgium, ideal if you're waiting for your overseas goodies. Would definitely use again if needed.
Many thanks for taking the time to provide us with such great feedback, it's really appreciated.<br/><br/>We look forward to receiving and shipping parcels for you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Dimitrios Koutouzos
18 February 2013
DHL Express Worldwide
DK
Fast & personal comnunication!
Thank you for your feedback, it's really important to us.<br/><br/>We pride ourselves on providing our customers with good customer service and personal communication.<br/><br/>We look forward to helping you out again soon.<br/><br/>Kind regards,<br/><br/>Michelle.
mandy ridd
18 February 2013
DHL Express Worldwide
MR
I was pleased with the communication and the speed of despatch. I think the shipping charge would preclude me from using the service for smaller, less-expensive items though.
Many thanks for taking the time to provide us with your feedback, it's really important to us.<br/><br/>For smaller less expensive items we can offer our customers a different/cheaper method of shipping with no guarantees or tracking. <br/><br/>We hope we can be of service to you in the future and we are always on hand if you would like a price for something before you make the purchase.<br/><br/>Kind regards,<br/><br/>Michelle.
Alessandro Lussignoli
18 February 2013
DHL Express Worldwide
AL
Awesome email support and service.
Many thanks for your feedback - it's really appreciated.<br/><br/>We pride ourselves on our customer support and it's great to hear that you think it's awesome!<br/><br/>We look forward to helping you out in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Filipe Ramalho
18 February 2013
DHL Express Worldwide
FR
Worked fine, just as expected.
Many thanks for your feedback, it's really important to us.<br/><br/>We're glad that we met your expectations and look forward to providing our service to you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Carlos Pires
17 February 2013
DHL Express Worldwide
CP
Excellent service and communication! A+++
Many thanks for your great comments - it's really appreciated.<br/><br/>We look forward to helping you out again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Qi Zhou
17 February 2013
DHL Express Worldwide
QZ
I thought the process would take for ages but to my surprise it arrived a few days after. Thanks Forward2me and your efficiency is greatly appreciated!!
Thank you for taking the time to provide us with your feedback, it's really important to us.<br/><br/>It's nice to hear that you received your parcel quicker than you expected. We pride ourselves on offering our customers an efficient service.<br/><br/>We look forward to helping you out again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Hui Wen Goh
16 February 2013
DHL Express Worldwide
HWG
Great! Fast postage, good communication, fair delivery rates. Will use again!
Many thanks for your great comments. Customer feedback is really important to us.<br/><br/>We look forward to being of service to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Davide Cazzaro
16 February 2013
DHL Express Worldwide
DC
Great service, i'll use it again.
Thanks for the great feedback - it's really important to us.<br/><br/>We look forward to helping you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Davide Borghetti
16 February 2013
DHL Express Worldwide
DB
Execellent service. Fast and reliable. AA++
Many thanks for your great feedback - it's really important to us.<br/><br/>Hope we can be of service to you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Alex Lung
16 February 2013
DHL Express Worldwide
AL
Best services of all forwarding companies! I wish there is a US based on forward2me.
Many thanks for your great feedback and taking the time to provide it to us.<br/><br/>We look forward to helping you out in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Ben Carroll
16 February 2013
DHL Express Worldwide
BC
Trouble free forwarding
Would be great to have a more transparent interface though, perhaps photos of items as they come in and then perhaps you select which shipping method you want and if you want consolidation.
Would be great to have a more transparent interface though, perhaps photos of items as they come in and then perhaps you select which shipping method you want and if you want consolidation.
Thanks for providing specific feedback. We are looking into a photo/scanning approach to provide customers with maximum possible detail on goods arriving with us. If we move ahead with this we need to be careful that it doesn't impact our costs in a meaningful way as ultimately it would need to be passed on to the customer.<br/><br/>Totally agree we need to allow the customer to select specific packages to consolidate and then select a shipping method. We have developers working on this and will hopefully be able to deliver something later in 2013.
Sandro Marino
15 February 2013
DHL Express Worldwide
SM
Eccellente!!!!
Thank you for the great feedback.<br/><br/>We look forward to helping you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
They were really very fast.
But I have a complaint, the original package had been opened to insert their card.
So far nothing bad.
The problem is that I had purchased a tablet and was also open the package, removing the seals.
I do not know if it was fate for safety reasons, but definitely find the seals and open the footprints on the Tablet not like it.
Devo fare i miei complimenti a pippo per loro servizio.
Sono stati davvero molto veloci.
Ho però una lamentela da fare , il pacco originale era stato aperto per inserire il loro biglietto da visita.
Fin qui niente di male.
Il problema è che io avevo acquistato un Tablet ed è stata aperta anche la confezione , rimuovendo i sigilli.
Non so se è stato fato per ragioni di sicurezza, ma sicuramente trovare i sigilli aperti e le impronte sul Tablet non fa piacere.