customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Charlot Mizzi
09 August 2013
forward2me basic
CM
Great for forwarding packages, prices are a bit expensive. But excillent service and express delivery.
Many thanks for taking the time to feedback to us - it's much appreciated. <br/>We're really sorry that you feel our service may be a bit expensive. We are more than happy to offer standard mail with no guarantees as an alternative shipping method to our DHL door to door, tracked premium service. <br/>We do have plans to make other shipping options available on the site but our developers are not quite there yet. <br/>If you need any further assistance please don't hesitate to get back in touch. <br/>Kind Regards,<br/><br/>James.
Ahmad Muzzammil
09 August 2013
DHL Express Worldwide
AM
excellent service fast delivery.
Thanks for your kind comments, they're really appreciated.<br/>We hope to be able to help you out again in the near future.<br/>Kind Regards,<br/><br/>James.
Anthony Cheng
09 August 2013
DHL Express Worldwide
AC
Extremely helpful. Prepared to help whenever shipments to forward2me go wrong.
AC
Excellent service. Best forwarder I ever deal with.
Many thanks for your kind comments - we really appreciate it.<br/>We're delighted to hear that you were satisfied with the service you received.<br/>Have a good day.<br/>Kind Regards,<br/><br/>James.
Kim Roos
08 August 2013
DHL Economy Select
KR
Excellent service, combined several packages without asking.
Many thanks for your feedback, we really appreciate your kind comments. We're pleased to hear that you benefited from our consolidation service :)<br/>We'll look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James.
Kåre Myrås
08 August 2013
DHL Express Worldwide
KM
delivered straight to my doorstep just as promised within the time-frame promised.
will absolutely recommend this service.
will absolutely recommend this service.
Many thanks for taking the time to leave us with your feedback.<br/>It's great to hear that you received your parcel in good time and we hope to receive more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James.
Marieke Hogenes
08 August 2013
DHL Economy Select
MH
Very fast delivery with the huge advantage that there is a possibility to ship through air OR by road, in contrast to other forwarding services and it appears to be a lot cheaper as well.
Many thanks for taking the time to leave us with your feedback, your views mean a lot to us.<br/>We're delighted to hear that you found our service to be a huge advantage for you and we hope to be able to help you again in the near future :)<br/>Kind Regards,<br/><br/>James.
Patrik Alfvegren
08 August 2013
DHL Express Worldwide
PA
It all went surprisingly well and fast. I totally like when things go that smooth.
Thanks for your feedback - we really appreciate your comments.<br/>It's great to hear that everything went to plan for you and we'll look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
Terry Rammos
08 August 2013
DHL Express Worldwide
TR
Awesome system, great comm, thankyou 5 stars
Many thanks for your feedback - it's much appreciated.<br/>We're really pleased to hear that you were happy with the service we provided and we look forward to shipping to you again in the future.<br/>Have a good day.<br/>Kind Regards,<br/>James.<br/><br/>James.
Stephen Pitcher
07 August 2013
DHL Express Worldwide
SP
Service was excellent and quick. Received item in 4 days !!
Will definitely use again. Highly recommended.
Will definitely use again. Highly recommended.
Many thanks for your feedback - it's much appreciated.<br/>We're really pleased to hear that you'd recommend out service. We'll look forward to helping you again in the near future.<br/>Kind Regards,<br/><br/>James.
G Cooper
06 August 2013
DHL Express Worldwide
GC
Overall very good. I just find the pricing very high. Service was top notch.
Many thanks for your feedback. <br/>We're sorry that you found our service to be expensive. We ship the majority of our shipments through DHL's Express Worldwide service with full tracking available to provide our customers with the service they expect. However, we're more than happy to look into different shipping options for you, for example Royal Mail. Please get in touch for future shipments and we'll be happy to look at this for you.<br/>Have a good day. <br/>Kind Regards,<br/>James.
Constantinos Dekatris
06 August 2013
DHL Express Worldwide
CD
Impeccable service, highly recommended.
Many thanks for your feedback and for your kind comments.<br/>We're really pleased to hear that you were satisfied with the service that we provided and we look forward to helping you out in the near future.<br/>Kind Regards,<br/><br/>James.
michael micallef
06 August 2013
forward2me basic
MM
I was previously make use from a similar service, but I change to Forward2me because they prove that their service is worthwile, my package arrived in a matter of 2 days. Please keep it up and congratulations to all the staff, Michael-Malta
Many thanks for taking the time to leave us with your feedback.<br/>We're delighted to hear that you were happy with the service that you received and you received your package in good time.<br/>We'll look forward to shipping to you again in the near future.<br/>Have a good day.<br/>Kind Regards,<br/><br/>James.
Sheila Thackeray
06 August 2013
DHL Express Worldwide
ST
Superb shipping speed although it is very pricey. Would be great though if they could offer you a choice of shipping. ie Royal Mail to save a little cash.
Many thanks for your feedback - we really appreciate your views.<br/>We're more than happy to look into other shipping options for you such as Royal Mail, if you would like us to do this for future shipments please get in touch with us.<br/>We plan on offering alternative shipping options through our website in the near future but we haven't quite got there yet.<br/>Hope this helps and we'll look forward to receiving future parcels for you.<br/>Kind Regards,<br/><br/>James.
Kathleen Cash
06 August 2013
DHL Express Worldwide
KC
The cost was very expensive - when I questioned it I was sent photographs of the packaging, but not the actual product - the wrong product had been delivered and there was no way to know this - it was forwarded to me. The cost to ship it back was too expensive. Very disappointed.
KC
It's a good service, but disappointed that there was no way of making sure the right product had been delivered especially with an expensive and large purchase.
Many thanks for taking the time to leave us with your feedback – your comments are much appreciated. <br/><br/>We’re really sorry that you didn't receive the product that you were expecting and that the retailer had not dispatched your order as they should have done – unfortunately this is out of our hands.<br/><br/>We do try our best to check orders with invoices as they come in although a lot of retailers don’t provide an invoice with the package and because of the number of parcels we receive on a daily basis this is not always achievable. If you would like us to provide you with any details of any future parcels we’ll be more than happy to do this for you to prevent a reoccurence.<br/><br/>Kind Regards,<br/><br/>James.
David Worland
05 August 2013
DHL Express Worldwide
DW
Easy process with friendly staff and super fast postage. Highly recommended.
Many thanks for your feedback for your kind comments.<br/>We're really pleased to hear that you would recommend our services. We'll look forward to receiving more parcels for you.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.
EDUARDO CHAVEZ
05 August 2013
DHL Express Worldwide
EC
Premium service, fast and accurate. Satisfied customer.
Many thanks for your feedback.<br/>We're really pleased that you're satisfied with our service and we hope to ship to you again in the near future.<br/>Kind Regards,<br/><br/>James.
CHARALAMPOS GKIATIS
02 August 2013
DHL Economy Select
CG
Excellent service .Thanks
Thanks for taking the time to feedback to us - much appreciated.<br/>We're really pleased that you are happy with our service and we look forward to helping you again very soon. <br/>Kind Regards,<br/><br/>James.
Jose Choy
02 August 2013
DHL Express Worldwide
JC
Service always fast and friendly. Always let you know if there is a delay or if the delivery was split like Amazon usually does.
Many thanks for your feedback - we really appreciate your comments.<br/>We're delighted to hear that you always find our service fast and friendly and we'll look forward to receiving more parcels for you.<br/>Kind Regards,<br/><br/>James.
Panayiotis Varnava
02 August 2013
DHL Express Worldwide
PV
Super fast shipping, a bit pricey but you pay for the good quality of service i guess. Will definitely use again in the future. Thanks !
Many thanks for taking the time to leave us with your feedback.<br/>We're really pleased to heard that you were satisfied with our service. If you would like us to look into alternative shipping methods in the future please don't hesitate to get in touch.<br/>We look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
susan harrison
02 August 2013
DHL Express Worldwide
SH
Great service but expensive
Many thanks for your comments.<br/>We ship most of our shipments through DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look at other shipping options, for example Royal Mail, then we're more than happy to do this. Please get in touch and we can look at this for you.<br/>Kind Regards,<br/><br/>James.
Thomas Bedward
01 August 2013
DHL Express Worldwide
TB
Fair contact and delivery, but very costly for the service being offered.
Many thanks for your feedback - much appreciated.<br/>We're sorry to hear that you find our service costly. If you don't require your parcels to be shipped through DHL's Premium service then please get in touch - we'll be more than happy to explore additional shipping options for you.<br/>We look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James.
Miguel Pancada
01 August 2013
DHL Express Worldwide
MP
It was a fast delivering and exactly what i asked!
Many thanks for taking the time to leave us with your feedback.<br/>We're pleased to hear that everything was as expected and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James.
Daniel Skaardal
01 August 2013
DHL Express Worldwide
DS
no problems, thanks.
Thanks for your feedback.<br/>We look forward to helping you out again in the near future.<br/>Kind Regards,<br/><br/>James.
Anthony Attard
01 August 2013
DHL Express Worldwide
AA
Very good service
Thanks for your feedback.<br/>We're really pleased to hear that you were satisfied with our service and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
Jeroen Verhoest
31 July 2013
DHL Express Worldwide
JV
Very fast and very easy. Great service.
Many thanks for your feedback - we really appreciate your kind comments.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.
claire buckis
31 July 2013
DHL Express Worldwide
CB
The service was good, but VERY expensive - $50AUD to get one cotton dress shipped from London to Melbourne! It didn't need to go via DHL, I would have been happy to forward it via the normal mail and wait two weeks and pay 50% less - but there was no option to do this. Suggest you should work on some cheaper options for customers (especially the option to send via ordinary mail) - most people can't afford to pay $50 a pop for postage - they will just stop buying and you'll lose your market. Personally, I would not use the service again unless it was cheaper.
I hope you find that feedback useful.
Claire
I hope you find that feedback useful.
Claire
Many thanks for your feedback - it's much appreciated.<br/>We do ship the majority of our parcels through DHL's premium, door to door, fully tracked service to provide our customers with the service they expect.<br/>We're more than happy to look into different shipping options for you, including Royal Mails Standard service. We're looking at introducing the shipping options on our website in the near future however we haven't quite got there yet.<br/>In the meantime please don't hesitate to contact customer services and we'll be more than happy to change the service.<br/>If you have any further queries please get in touch.<br/>Kind Regards,<br/><br/>James.
Pentti Korhonen
31 July 2013
DHL Express Worldwide
PK
Todo bien! Everything worked well as expected.
Many thanks for your feedback.<br/>We're pleased to hear that everything worked out as you expected and we hope to ship to you again in then near future.<br/>Kind Regards,<br/><br/>James.
Hans Hoobroeckx
30 July 2013
DHL Express Worldwide
HH
Package arrived faster than I thought and tracking way worked out excellent as well.
Thanks!
Thanks!
Many thanks for your feedback - we really appreciate it.<br/>We're pleased to hear that everything worked out for you and we hope to ship to you in the near future.<br/>Kind Regards,<br/><br/>James.
Frank Pas
30 July 2013
DHL Economy Select
FP
Quick delivery as promised. Box had been opened, but was closed properly as I had asked for.
Many thanks for taking the time to leave us with your feedback.<br/>We're pleased to hear that you received your shipment in good time and as you expected.<br/>We hope to be able to ship to you again in the near future.<br/>Kind Regards,<br/><br/>James.
pall michelsen
30 July 2013
DHL Express Worldwide
PM
sending is to muds exspensif
Many thanks for your feedback.<br/>We're sorry that you found our service to be expensive. We ship the majority of our shipments through DHL's Express Worldwide service with full tracking available to provide our customers with the service they expect. However, we're more than happy to look into different shipping options for you, please get in touch for future shipments.<br/>Have a good day.<br/>Kind Regards,<br/><br/>James.
Thomas Inatey
30 July 2013
DHL Express Worldwide
TI
Unbelievably swift and extremely well done. I was very impressed with their quick postage to Australia. So good to get some goods that never make it to the Australian market.
Prices were a tad steep, it may be good to offer a general mail service through Royal Mail for example, if cheaper, in addition to the quite expensive couriered services.
WIll definitely use Forward2Me again!!!
Prices were a tad steep, it may be good to offer a general mail service through Royal Mail for example, if cheaper, in addition to the quite expensive couriered services.
WIll definitely use Forward2Me again!!!
Many thanks for your kind comments - we really appreciate it.<br/>We're delighted to hear that you were impressed with our service and we look forward to shipping to you again.<br/>If you would like us to ship anything through Royal Mail we're more than happy to look at this for you - please get in touch.<br/>Kind Regards,<br/><br/>James.
Karen Wright
29 July 2013
DHL Express Worldwide
KW
Absolutely perfect - wonderful service - super fast delivery!! Couldn't be happier!!!
Many thanks for taking the time to leave us with your feedback - it's really appreciated.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.
Morel Babette
29 July 2013
DHL Express Worldwide
MB
Very good makes it easy to purchase from UK
Many thanks for your feedback.<br/>We're really pleased to hear that you found our service easy to use - we hope we'll be able to help you out again in the near future.<br/>Kind Regards,<br/><br/>James.
Keith Morling
28 July 2013
DHL Express Worldwide
KM
Great service thanks
Thanks for your feedback and for your kind comments, we really appreciate it.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.
andrew farrugia
27 July 2013
DHL Express Worldwide
AF
good packing....excellent service
Thanks for taking the time to feedback to us - much appreciated.<br/>We're really pleased that you are happy with our service and we look forward to helping you again very soon. <br/>Kind Regards,<br/><br/>James.
Finn Brynildsrud
27 July 2013
DHL Economy Select
FB
Allways very fast and reliable service.
Many thanks for taking the time to leave us with your feedback - we really appreciate your comments.<br/>We're pleased to hear that you were happy with the speed of our service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James.
Damian Murphy
26 July 2013
DHL Express Worldwide
DM
Easy account set-up and very fast-turn around. However, payment via PayPal was awkward and confusing - would prefer a direct credit card transaction.
Many thanks for your feedback.<br/>We're sorry to hear that you experienced difficulties when paying through PayPal. There is the option to pay with a debit/card when checking out through PayPal. If you require any assistance with this for future shipments please let us know.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.
Steve Klein
25 July 2013
DHL Economy Select
SK
Super customer service and quick delivery!! Thumbs up from Denmark
Many thanks for your feedback - it's really appreciated.<br/>We're pleased to hear that you were pleased with the service and delivery speed. We hope to ship to you again in the near future.<br/>Kind Regards,<br/><br/>James.
Jesse Ringel
25 July 2013
DHL Express Worldwide
JR
First time using Forward2Me. Package arrived from the UK to my door in the US in just 3 days. Will definitely use again.
Many thanks for taking the time to leave us with your feedback - we really appreciate your kind comments.<br/>We'll look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
Andrew Lancaster
25 July 2013
DHL Economy Select
AL
i live in germany and saw this great leather jacket on the net. The problem was that only someone who lives in england could order it. So i searched on the the net for a solution. And finally i found forward2me. After registration i received my personal uk home address. I never used a service like this before and i was a bit sceptical. But in the end - it was a great experience.
Superb friendly and fast contact - the shipping was trackable all the time and arrived in record time. The price rate was absolutely fair. I highly recommend this service to everyone who seeks for a reliable package forwarding. Many Thanks
Best regards
Andrew Lancaster
Superb friendly and fast contact - the shipping was trackable all the time and arrived in record time. The price rate was absolutely fair. I highly recommend this service to everyone who seeks for a reliable package forwarding. Many Thanks
Best regards
Andrew Lancaster
Many thanks for taking the time to leave us with your feedback - your comments mean a lot to us.<br/>We're really pleased to hear that you found using forward2me a great experience and we hope that we can help you again in the near future.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.
Randal Lane
24 July 2013
DHL Express Worldwide
RL
Fast and efficient!
Thanks for your feedback. <br/>It's great to hear that you found our services fast and efficient - we hope we'll be able to help you again soon.<br/>Have a good day.<br/>Kind Regards,<br/><br/>James.
Henrik Ling
24 July 2013
DHL Express Worldwide
HL
Fast and good service. Maybe a little expensive
Many thanks for taking the time to feedback to us - it's much appreciated. <br/>We're really sorry that you feel our service may be a little expensive. We are more than happy to offer standard mail with no guarantees as an alternative shipping method to our DHL door to door, tracked premium service. <br/>We do have plans to make other shipping options available on the site but our developers are not quite there yet. <br/>If you need any further assistance please don't hesitate to get back in touch.<br/>Kind Regards,<br/><br/>James.
Polona Krumpak
24 July 2013
DHL Express Worldwide
PK
Very efficient, but missing other delivery options.
Many thanks for your comments - we really appreciate it.<br/>We do have plans to make other shipping options available on the site but our developers are not quite there yet. In the mean time, if you'd like us to look at other shipping options for you please get in touch.<br/>If you need any further assistance please don't hesitate to contact us.<br/>Kind Regards,<br/><br/>James.
Sanouda Phanrajsavong
24 July 2013
DHL Express Worldwide
SP
Shipping is fast and effective. It takes exactly 3 days to reach me. My three pairs of shoe boxes were wrapped in plastic bags with FRAGILE special care stickers on it, and were not in a carton or anything. They arrived safely and undamaged. Thank you forward2me very much for your effective and very friendly service indeed. Although I believe I've already received the cheapest shipping rates in the UK, I find that the price is still high compared to shipping from other countries like the USA, France and other European countries. If only you consider to lower your shipping rates up to 20% more, it will make my shopping with the UK online much more enjoyable and will definitely use more of your service.
Many thanks for taking the time to leave us with your feedback - we appreciate your comments.<br/>We're really pleased to hear that you found our service was effective and friendly. For any future shipment we're more than happy to look into other shipping options for you if you'd like.<br/>We look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>James.
Christine
24 July 2013
DHL Express Worldwide
C
This was the first and last time I use Forward2me, outrageously expensive.
Many thanks for providing feedback, it's important to us.<br/><br/>We're sorry to hear that you thought are prices are too expensive and thought I might provide some context to help understand the situation.<br/>To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value. <br/>Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't. <br/>Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books. <br/>In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment. <br/>As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and provide support until the parcel is in your hands. <br/><br/>Hope this all helps.<br/><br/>Many thanks and Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
Alex Hamilton-Smith
24 July 2013
DHL Express Worldwide
AH
Really fantastic service. I was very pleasantly surprised with the speed of delivery.
Many thanks for your feedback and for your kind comments.<br/>We 're really pleased that you were satisfied with the speed of the delivery and our service. <br/>We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James.
Lynette Lambert
23 July 2013
DHL Express Worldwide
LL
Very helpful to have this facility
LL
Very good
Many thanks for taking the time to feedback to us - your views are important to us. <br/>We're really pleased that you find our service to be helpful and we look forward to helping you out again very soon. <br/>Have a great week. <br/>Kind Regards,<br/><br/>James.
Carl Miller
23 July 2013
DHL Express Worldwide
CM
Janet and her team are absolutely top notch! I can't recommend Forward2Me highly enough!
Many thanks for your kind comments and for taking the time to leave us with your feedback.<br/>We're really pleased to hear that you are satisfied with the service and we look forward to shipping to you again very soon.<br/>Kind Regards,<br/><br/>James.
Gert Ziegler
23 July 2013
DHL Economy Select
GZ
Abwicklung perfekt gelaufen. Sehr schnelle Lieferung.
Many thanks for taking the time to leave us with your feedback - we've translated your comments to 'Perfect run processing. Very fast delivery.'<br/>We really appreciate your comments and we're pleased to hear that everything went smoothly with your shipment.<br/>We hope to be able to help you out again in the near future.<br/>Kind Regards,<br/><br/>James.
Andreas Podlewski
23 July 2013
DHL Economy Select
AP
Schnell Lieferung
Many thanks for your feedback - we've translated your comment to 'Quick Delivery'<br/>We're really pleased to hear that you were happy with the speed of the delivery of your shipment. We hope to ship to you again in the near future.<br/>Have a great day.<br/>Kind Regards,<br/><br/>James.