customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Simone Scheggi
28 August 2013
DHL Economy Select
SS
Thanks for your feedback - we really appreciate your kind comments.<br/>It's great to hear that you were happy with all aspects of the service and we look forward to shipping to you again in the near future.<br/>Have a good weekend.<br/><br/>Kind Regards,<br/>James.
Bruce Schlaitzer
28 August 2013
DHL Economy Select
BS
communications are timely and articles arrive in good shape
Thanks for your feedback.<br/>We're really pleased that you found everything went smoothly for you and we'll look forward to shipping to you again in the future.<br/>Have a good weekend.<br/><br/>Kind Regards,<br/>James.
Patrick Lajko
27 August 2013
DHL Express Worldwide
PL
Great communication. I never thought it would be so easy. Package arrived in under a week.
Thanks for your kind comments - we really appreciate your feedback.<br/>We're delighted to hear that you found our service easy to use and we look forward to shipping to you again in the near future.<br/>Have a good weekend.<br/><br/>Kind Regards,<br/>James.
Zafeirios Asimomytis
27 August 2013
DHL Express Worldwide
ZA
Very quick and prompt delivery. I would like though to have more economical options for shipping non-urgent deliveries.
Many thanks for taking the time to leave us with your feedback - we really appreciate it.<br/>We're delighted to hear that you received your parcel in good time. - if you would like us to look at other shipping options please get in touch through e-mail.<br/>Have a great weekend.<br/><br/>Kind Regards,<br/>James.
Roelof Winter
27 August 2013
DHL Economy Select
RW
Perfect service, not cheap, but still OK
Many thanks for taking the time to feedback to us - it's much appreciated. <br/>We're more than happy to look at alternative shipping methods to the DHL door to door, fully tracked, premium service. <br/>We do have plans to make other shipping options available on the site but our developers are not quite there yet. <br/>If you need any further assistance please don't hesitate to get back in touch.<br/><br/>Kind Regards,<br/>James.
Edwin Balzan
27 August 2013
forward2me basic
EB
Great and prompt communications where customers are valued for their loyalty.
Thanks for your feedback - we really appreciate your kind comments. We're delighted to hear that you're satisfied with our service and we'll look forward to shipping to you again in the near future.<br/>Have a good weekend.<br/><br/>Kind Regards,<br/>James.
John Harrison
27 August 2013
DHL Express Worldwide
JH
Postage time was outstanding, however i was told i wouldnt be charged a consolidation fee but i was.. The overall expense including the consolidation fee was painfully expensive to say the least. Ive read alot of feedback about the expensive postage costs from other consumers and forward2mes reply is all lip service.. if ur serious about reducing the cost dont say ur gonna do it or that ur conducting a review, actually do something hello??
Many thanks for taking the time to respond to our feedback request - your opinion is important to us.<br/><br/>We are sorry if we have not fulfilled a promise i.e. charging you a consolidation fee when we said we wouldn't. If this is the case please can I assure you that it is a genuine error and we would like to be given the opportunity to put it right.<br/>Please get in touch with us through the website.<br/><br/>We're not sure that we've said anywhere that we are going to reduce the costs or carry out a review..<br/>All we can say is that we are going to be offering other shipping options in the near future in response to our customer feedback.<br/>We are currently offering other shipping options through e-mail if you prefer to use any other than DHL.<br/>We are a relatively young company and the reason for them not being available on the website is because the web developers are not quite there yet..<br/><br/>We hope this helps and assists others with some clarity on the situation.<br/><br/>Many thanks,<br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Janet
Unverified Customer
27 August 2013
Unknown Shipment Details
Fantastic service for those of us who live in New Zealand. I use this service regularly and cannot rate these guys high enough! Friendly staff and prompt service - signing up to the forwarding service is one of the best things I've done all year!
Many thanks for taking the time to leave us with your feedback - it means a lot to us.<br/>It's great to hear that you're pleased with our service and we'll look forward to processing future shipments for you.<br/>Have a great weekend.<br/><br/>Kind Regards,<br/>James.
Aaron Grech / Gerald Bostock
26 August 2013
DHL Express Worldwide
AG
After using a terrible experience using a Maltese Uk forwarding service, Forward2Me were a breath of fresh air. Lightning fast response, excellent customer service with prompt and extremely courteous replies to e-mails but most importantly hassle free.
My last shipment was a consolidation of parcels from different sources, which I received next day, all wrapped individually in bubble wrap and packed extremely well. Can't ask for more, really. Don't risk incurring lost / broken items and the grief of poor customer service to save a few pennies, use Forward2Me and you'll certainly won't regret it!
Aaron Grech
My last shipment was a consolidation of parcels from different sources, which I received next day, all wrapped individually in bubble wrap and packed extremely well. Can't ask for more, really. Don't risk incurring lost / broken items and the grief of poor customer service to save a few pennies, use Forward2Me and you'll certainly won't regret it!
Aaron Grech
Many thanks for taking the time to leave us with your feedback, we really appreciate your kind comments.<br/><br/>We're really pleased to hear that you were happy with our services and that you received your parcel as expected.<br/><br/>We'll look forward to shipping to you again in the near future.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>James.
Celina Sequeira
26 August 2013
DHL Express Worldwide
CS
Fast and Reliable!
Thanks for your kind comments - much appreciated :)<br/><br/>Kind Regards,<br/>James.
Doreen Bonavia
23 August 2013
forward2me basic
DB
Good service but I think the postage charges are a litle bit expensive
Many thanks for taking time to provide us with your feedback, this is very important to us. <br/>We're sorry that you found your shipping charges to be a bit expensive on this occasion. We ship the majority of our shipments through DHL's Express Worldwide service with full tracking available to provide our customers with the service they expect. However, we're more than happy to look into different shipping options for you, for example Royal Mail. <br/>We will be offering more shipping options on our website in the near future but we're not quite there yet. <br/>Please get in touch for future shipments and we'll be happy to look at alternative options.<br/><br/>Kind Regards,<br/>Tracy.
gezel kenneth
23 August 2013
DHL Economy Select
GK
Good service , like they promised my package arrived in 4 days
Many thanks for providing us with your feedback, we really appreciate this and are really pleased you are happy with all our services. Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Elizabeth Ngotho
23 August 2013
DHL Express Worldwide
EN
Quick, simple and reliable
Many thanks for taking the time to leave us your feedback.<br/>We are pleased that you have found our services reliable and easy to use. We look forward to receiving your next parcel in the near future.<br/><br/>Kind Regards,<br/>Tracy.
Rhonda Nasser
23 August 2013
DHL Express Worldwide
RN
I am delighted at the convenience , speed and customer service provided by forward2me. Thankyou
Many thanks for providing us with your feedback, this is really important to us. We are so pleased that you are delighted with our services and we look forward to receiving many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
mohamed ebeid
23 August 2013
DHL Express Worldwide
ME
You should mention that forwarding to countries cost how much and also customs duties to be mentioned for each country if any.
Many thanks for taking the time to leave us with your feedback – we’re really sorry you felt you needed to give us negative feedback.<br/><br/>We do have an online pricing calculator on the website for our customers to gather a quote for the shipping costs. Alternatively, you can contact our customer services team and we’ll be more than happy to provide you with a quotation for shipping.<br/><br/>The customs regulations and duties and taxes payable are different in each country depending on the type of product and quantity so it’s very difficult to be able to say what these will be – please contact your local customs department for more information. <br/><br/>If you have any further queries please don’t hesitate to get back in touch.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Operations Director.
Louis Li
22 August 2013
DHL Express Worldwide
LL
First time using to Forward2me, shipping is very fast and my package arrived safe and sound. The payment system is simple and no hidden fees. Will definitely use again!
Many thanks for taking the time to leave us with your feedback, we really appreciate your kind comments.<br/>We're really pleased to hear that you were happy with our services and that everything arrived as expected.<br/>We hope to help you again in the near future.<br/><br/>Kind Regards,<br/>James.
Nico Tognetti
22 August 2013
DHL Express Worldwide
NT
I'm completely satisfied
Many thanks for taking the time to leave us with your feedback - we really appreciate your comments.<br/>We're delighted to hear that you were satisfied with our services and we'll look forward to helping you out again in the near future.<br/><br/>Kind Regards,<br/>James.
mark micallef
21 August 2013
forward2me basic
MM
I am proud to deal with forward2me however I wish that very small items are less costly. The rest is 100% AAA++++
Many thanks for your feedback, we really appreciate your kind comments. We're more than happy to look into other shipping options for your smaller items, such as Royal Mail. If you'd like us to quote you for this service in the future please let us know.<br/>Have a great weekend and we'll look forward to shipping to you again soon.<br/><br/>Kind Regards,<br/>James.
Lynette Lambert
21 August 2013
DHL Express Worldwide
LL
This is a very simple service which is easy to control
Many thanks for taking the time to leave us with your feedback.<br/>We're really pleased to hear that you found our service easy to use and we'll look forward to shipping to you again in the near future.<br/>Have a great weekend.<br/><br/>Kind Regards,<br/>James.
Anfin Drange Nysæter Maskin
20 August 2013
DHL Economy Select
ADN
kvikk end god servise
Many thanks for taking the time to leave us with your feedback - we really appreciate it.<br/>Have a great weekend.<br/>Kind Regards,<br/>James.
Martin Friedrich
20 August 2013
DHL Express Worldwide
MF
Thanks guys.
Your service was excellent.
Australian delivery was very quick.
Regards
Martin
Your service was excellent.
Australian delivery was very quick.
Regards
Martin
Many thanks for letting us know that you are happy with our services, your comments are really appreciated. We are pleased that you have found our service excellent and your parcel was received quickly.<br/><br/>Kind Regards,<br/>Tracy.
Pedro Almeida
20 August 2013
DHL Express Worldwide
PA
Despite of the fast delivery I think you may try to get lower postage fees.
Many thanks for taking the time to feedback to us - it's much appreciated. <br/>We're pleased to hear that you would be happy to use our service.<br/>If you'd like us to look into cheaper,alternative shipping options instead of DHL's Express service please let us know.<br/><br/>Kind Regards,<br/>Tracy.
Priscilla Gunther
20 August 2013
DHL Express Worldwide
PG
The product arrived on time, and in great conditions. The box was wrapped in a extra layer of bubble wrap, even.
I will definitely use the services of forward2me again!
I will definitely use the services of forward2me again!
Many thanks for your feedback, these are really important to us.<br/>We are really pleased that your parcel arrived in excellent condition and that you are looking to ship more parcels through our service in the future. We pride ourselves on ensuring that all the parcels leaving us are repacked securely for international shipping.<br/><br/>Kind Regards,<br/>Tracy.
Tonny Joost
20 August 2013
DHL Express Worldwide
TJ
Superb job well done, I can't thank you enough.....
Thank you for your kind comments, we really appreciate them.<br/>We hope to receive another parcel for you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Prutinai Umponviriyaphan
20 August 2013
DHL Express Worldwide
PU
Very Good..
We are really happy that you have found our services very good. Thank you for taking the time to provide us with your feedback.<br/>We hope to ship a parcel for you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Mayur Raval
19 August 2013
DHL Express Worldwide
MR
Fast Delivery. Choice of best courier (DHL). Great communication and transparent service!!!!
Thank you for your comments, your feedback is very important to us.<br/>We are pleased that you are happy with all our services, we look forward to receiving another parcel for you soon.<br/><br/>Kind Regards,<br/>Tracy.
Stephen Doughty
18 August 2013
DHL Express Worldwide
SD
Easy and quick.
Many thanks for providing us with your feedback.<br/>We are really pleased that you have found our service easy to use and look forward to receiving more parcels for you in the near future.<br/><br/>Kind Regards,<br/><br/>Tracy.
Silver Ploompuu
17 August 2013
DHL Express Worldwide
SP
Service was fast and reliable,but there's a negative side,a bit expensive for small packages. Paid 45£ for my goods and 46£ for the postage. Overall: Happy with the service,i would recommend!
Many thanks for taking time to provide us with your feedback, this is very important to us.<br/>We're sorry that you found our service to be expensive on this occasion for a small package. We ship the majority of our shipments through DHL's Express Worldwide service with full tracking available to provide our customers with the service they expect. However, we're more than happy to look into different shipping options for you, for example Royal Mail. <br/>We will be offering more shipping options on our website in the near future but we're not quite there yet. <br/>Please get in touch for future shipments and we'll be happy to look at alternative options.<br/><br/>Kind Regards,<br/>Tracy.
Brandon Miller
16 August 2013
DHL Express Worldwide
BM
I had the pleasure of dealing with James this time around (and a little bit with Tracy, too), and I must say that forward2me has an all around fantastic team! There were some small hiccups with this order (not due to forward2me, I should add), and both James and Tracy did a wonderful job of keeping me in the loop. Not to mention that they're always friendly and communicate excellently via email -- I'm never left guessing about what is up with my packages.
I'm increasingly confident that I'm in great hands with forward2me, and I can't thank James and Tracy enough for their excellent service!
I'm increasingly confident that I'm in great hands with forward2me, and I can't thank James and Tracy enough for their excellent service!
Many thanks for taking the time to feedback to us - your comments are really important to us.<br/><br/>We're really pleased that you enjoyed our customer service, we do try really hard to look after our customers and do all we can to help.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Michelle.
David Keel
16 August 2013
DHL Express Worldwide
DK
excellent fast service,well packaged and their offer to hold and combine if i had other packages arriving was appreciated.
Many thanks for taking time to send us your feedback. We are so pleased you found our service useful and that you our consolidation service was helpful. We hope to receive many more parcels for you in the future.<br/>Kind Regards,<br/><br/>Tracy.
Martin Peter Richter Spliid
16 August 2013
DHL Express Worldwide
MPR
email about package - pay - they send - i recieve.
took 2 days, perfect :-)
regards
Martin Spliid
took 2 days, perfect :-)
regards
Martin Spliid
Many thanks for your feedback, your comments are important to us.<br/>We are so pleased that our service worked well for you and hope to receive more parcels for you soon.<br/>Kind Regards,<br/><br/>Tracy.
Jeremy Mears
15 August 2013
DHL Express Worldwide
JM
Great service. Had a problem with the original packaging so they repackaged it at no cost. Item arrived really fast, thank you.
Only suggestion I can make is have a note somewhere on the website that the original packaging may not be good enough to ship overseas and any additional packaging will increase the size and so increase the shipping cost. This happened to me and the original £380 shipping cost went up to 650. I would have liked to have been informed of the additional cost _before_ the extra packaging was done. They honored the original quote so It was was fine, but a quick email beforehand could have sorted the problem out. I appreciate they wanted to do the best packing job so I didn't complain if it arrived busted so full marks for that. I probably would have been fine with the original packaging because any damage enroute would have been covered by DHL.
I was shipping a under bench fridge to australia so its probably not going to come up that often anyway.
A difficult situation that was handled in a way that is a credit to forward2me. Not many companies I have dealt with are as good.
Thank you
Only suggestion I can make is have a note somewhere on the website that the original packaging may not be good enough to ship overseas and any additional packaging will increase the size and so increase the shipping cost. This happened to me and the original £380 shipping cost went up to 650. I would have liked to have been informed of the additional cost _before_ the extra packaging was done. They honored the original quote so It was was fine, but a quick email beforehand could have sorted the problem out. I appreciate they wanted to do the best packing job so I didn't complain if it arrived busted so full marks for that. I probably would have been fine with the original packaging because any damage enroute would have been covered by DHL.
I was shipping a under bench fridge to australia so its probably not going to come up that often anyway.
A difficult situation that was handled in a way that is a credit to forward2me. Not many companies I have dealt with are as good.
Thank you
Many thanks for taking the time to feedback to us - your comments are really important to us.<br/><br/>We pride ourselves in getting your shipments out to you in a safe, secure and professional manner using our door to door tracked service.<br/>Our staff also take a lot of pride in their work and spot things that could/maybe go wrong and go out of their way to rectify them to ensure the shipment arrives at your door in the condition that you would expect.<br/><br/>On this occasion the fridge was originally put on a standard size pallet but the price was worked out on the size of the pallet as required by our shippers/couriers. As soon as this was realized one of the team volunteered to make a pallet to fit the item (took the pallet home and prepared it in his own time). A lot of time was put into this to ensure this shipment arrived safely in Australia with no hassle what so ever to you the customer. <br/><br/>To sum up we appreciate your kind comments and the suggestions for the website. Whilst the original price was a little mistake on our part we thank you for taking the time to let us know that you appreciated what we did for you.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Operations Director.
Jay Clarke
15 August 2013
DHL Express Worldwide
JC
Excellent service , item was sent out straight on payment and arrive in record time
Very happy indeed
Very happy indeed
Many thanks for your kind comments. We are delighted that you found our service quick and efficient and hope to receive many more of your parcels in the near future.<br/>Kind Regards,<br/><br/>Tracy.
Finn Brynildsrud
14 August 2013
DHL Economy Select
FB
Fast, reliable and serviceminded. What more to say?
Many thanks for taking time to send your feedback to us - this is much appreciated. We are so pleased you are happy with our service and that you find it fast and reliable. We look forward to forwarding a parcel to you again soon.<br/>Kind Regards,<br/><br/>Tracy.
Trond Iversen
14 August 2013
DHL Economy Select
TI
Excellent service
Many thanks for your feedback, this is really appreciated. We are so pleased that you find that we provide an excellent service and look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>Tracy.
Joseph Grange
14 August 2013
forward2me basic
JG
Excellent service over and over
Many thanks for your kind comments, we really appreciate them. We are so happy that you find our services excellent and hope to be of service to you for many years.<br/>Kind Regards,<br/><br/>Tracy.
David Frendo
14 August 2013
DHL Express Worldwide
DF
Used service 3 times so far and each time I was extremely satisfied with the excellent service.
Many thanks for taking the time to provide us with your feedback, this is very important to us. We are really pleased to hear that you are happy with the services we have provided so far and look forward to receiving many more parcels in the future.<br/>Kind Regards,<br/><br/>Tracy.
Jason Piaseczny
14 August 2013
DHL Express Worldwide
JP
Speedy forwarding
Many thanks for your feedback, it is appreciated. We are so pleased you are happy with our services. We look forward to receiving more parcels for you in the near future.<br/>Kind Regards,<br/><br/>Tracy.
MOHAMED BIN MD NATT
13 August 2013
DHL Express Worldwide
MBM
As this is the first time I am using the services of forward2me, I am impressed. The service is good and efficient comparable to other organizations giving similar services. I will definitely use the services of forward2me in future. keep up the good work !
Many thanks for taking time to provide us with your feedback, this is very important to us. We are so pleased you are impressed with our services and that you find us more efficient than comparable companies. We look forward to receiving many more parcels for you in the future.<br/>Kind Regards,<br/><br/>Tracy.
Monica Quan-Yat-Coune
13 August 2013
DHL Express Worldwide
MQ
It is an excellent service . It is the first time i used it and i will use it again for all my orders. Very quick, the communication is excellent and the service very effective. Keep it up !!! I was introduced to the service by a friend and i will surely introduce many more friends to the service.
Many thanks for your kind comments, we are so pleased that you are happy with our services. We look forward to receiving more parcels for you and your friends in the future.<br/>Kind Regards,<br/><br/>Tracy.
GEORGIOS LEKODIMITRIS
13 August 2013
DHL Economy Select
GL
The idea of this service is excellent.. although is a bit expensive but It worths when you can't buy direct an item. .although dhl is reliable it took a whole week to deliver the item. Maybe you include other options of delivery also . Thanks
Many thanks for taking the time to leave us with your feedback - it's much appreciated.<br/>We're pleased to hear that we managed to help you buy from the UK with our service. If you'd like us to look into other shipping options please don't hesitate to get in touch, we'll be more than happy to look at other couriers/Royal Mail for you.<br/>have a great weekend.<br/><br/>Kind Regards,<br/>James.
Hanne Mortensen
13 August 2013
DHL Express Worldwide
HM
Shipping costs too much
Many thanks for your feedback. <br/>We're sorry that you found our service to be expensive. We ship the majority of our shipments through DHL's Express Worldwide service with full tracking available to provide our customers with the service they expect. However, we're more than happy to look into different shipping options for you, for example Royal Mail. <br/>We will be offering more shipping options on our website in the near future but we're not quite there yet.<br/>Please get in touch for future shipments and we'll be happy to look at alternative options for you.<br/>Have a great weekend.<br/><br/>Kind Regards,<br/>James.
HM
I ordered a battery for my camera - http://www.duracelldirect.dk/pno/dbi9562a.html<br/>- about 15,56 GBP. It was sent from duracelldirect.eu - 2. Prince George's Road in London on the 12-aug-13.<br/>I recieved it 16-aug-13 sent by Royal Mail Air Freigh - and I did't pay anything for shipping.<br/>The thing You sent to mee was of the same size - but I had to pay 25 GBP for shipping - and that is to much !
Unverified Customer
13 August 2013
Unknown Shipment Details
Great service! helped me very much Thanks.
Many thanks for your kind comments, they mean a lot to us.<br/>We'll look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
martin gerry
13 August 2013
DHL Express Worldwide
MG
The forward2me service was the best service i have used to date.
My package arrived faster then any other service i there is.
Many thanks for this speedy service.
Will be using these in the future.
My package arrived faster then any other service i there is.
Many thanks for this speedy service.
Will be using these in the future.
Many thanks for your kind comments, we really appreciate your feedback. We're delighted to hear that you received your parcel in great time - we'll look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
João Marcos Silva
13 August 2013
DHL Express Worldwide
JMS
Great as usual! Thanks
Many thanks for your feedback, we really appreciate it.<br/>We're delighted to hear that you're satisfied with our service and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James.
Kalle Kangasniemi
12 August 2013
DHL Express Worldwide
KK
5/5
Thanks for your great feedback - it's much appreciated :)<br/>Kind Regards,<br/><br/>James.
Rebecca Murr
11 August 2013
DHL Express Worldwide
RM
amazing and quick service
Many thanks for taking the time to leave us with your kind comments.<br/>It's great to hear that you were happy with our service and we hope to be able to help you again in the near future.<br/>Kind Regards,<br/><br/>James.
Wade Box
10 August 2013
DHL Express Worldwide
WB
Very Very Excellent huge help for me. :)
Many thanks for your kind comments - we really appreciate it :)<br/>We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James.
Amp Mohd Munawir
10 August 2013
DHL Express Worldwide
AMM
Top Forwarding Service, Pleasure Deal With, Thanks For Prompt Shipping :), Costly But Best Use For Consolidating Items, Recommended, Will Use The Service Again
Many thanks for taking the time to feedback to us - it's much appreciated. <br/>We're pleased to hear that you would be happy to use our service again. If you'd like us to look into alternative shipping options instead of DHL's Express service please let us know. <br/>Kind Regards,<br/><br/>James.
Karl Prestkvern Skari
09 August 2013
DHL Economy Select
KPS
Straightforward service, easy to use and very reasonable pricing.
Thanks for your feedback.<br/>We're delighted to hear that you found our service straightforward to use at a reasonable price.<br/>We'll look forward to receiving more packages for you in the future.<br/>Kind Regards,<br/><br/>James.
Thanks
Simone