customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.793726538143%
4
2.5450149519628%
3
1.0498186676847%
2
0.68079149965006%
1
1.7433352420945%
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reviews of forward2me
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Unknown Country
DHL Express Worldwide
RH
Fast and easy!
forward2me
Thanks for your feedback.<br/><br/>It's great that you found the service both fast and easy.<br/><br/>We hope you will use forward2me again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Economy Select
AK
Great service!Really good communication with clients!Ship the packages really quickly!
forward2me
Many thanks for your kind comments. Customer feedback is important to us.<br/><br/>We're glad you received great service and that you were happy with both the speed of delivery and our communication with you.<br/><br/>We hope you will use our service again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
SL
Easy to use, prompt and reliable. Item received quickly - very satisfied with the service
forward2me
Thank you very much for leaving your feedback - your comments are important to us.<br/><br/>We're delighted that you were very satisfied with the service provided. It's great that you found the website easy to use and that you received prompt, reliable and quick service from us.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Economy Select
RMK
Truly excellent customer service. I used the personal shopper service and contacted staff multiple times throughout. Responses were always extremely quick, informative and knowledgable. Highly recommended!
forward2me
Many thanks for taking the time to leave your comments. It is really important to us to learn what our customers think of the service provided.<br/><br/>It's great that thought our customer service was excellent. We work very hard to provide all our customers with a service that is fast, reliable and above all personal.<br/><br/>We are very pleased that you would highly recommend our service and hope to help you with any future shipments you may have.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
AI
Excellent service, so fast & efficient, very happy!!!
forward2me
Many thanks for leaving your feedback - your comments are important to us.<br/><br/>We're pleased to provide a service that is both fast and efficient.<br/><br/>Hopefully, we can help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
JZ
Really like the consolidation of more packages. This is how you get best value out of forward2me.
Unknown Country
DHL Express Worldwide
PC
I would have preferred to rate their service as "neutral", because I think "poor" is to harsh in the circumstances. However, since I was disappointed with the service for the reasons I describe, I do not really feel that a rating of "good" is appropriate either. Although the package I had wanted forwarded was delivered to their premises within 24 hours, the e-mail notification that they told me six days later that they had sent had never reached me. I am certain that it never reached me because I was waiting for it and had looked for it carefully every day. When I contacted them seven days after the package had been sent to them to ask them to contact the shop, they told me then that the package had arrived at their premises six days previously. I had told them on the day that I had made the purchase that I had arranged for a parcel to be delivered to me via their services, and I was therefore disappointed when I still had not heard from them after seven days, especially since the shop that had delivered the parcel to them had told me that the parcel had been delivered to their premises within 24 hours. Apart from that, their service was good, but I could have brought the parcel to Greece much more cheaply by post via a close relation, if I had been willing to wait eight days for it. I will use their services again, but I will be reluctant to continue to do so if what happened this time happens again.
forward2me
Many thanks for taking the time to leave us with your feedback – we really appreciate your comments.<br/><br/>We’re really sorry that you felt the need to give us negative feedback. As we discussed, when we telephoned you following receiving this feedback, we’d like to get to the bottom of this We’ve had our tech team look at our systems and all appeared well. As discussed your settings need to be set on your computer to ensure that it always receives e-mails from forward2me and not see them as SPAM.<br/><br/>As we also mentioned in the phone call, we have put special notes on your account, to contact you if we haven’t heard back from you after 48 hours to prevent a re-occurrence of this nature.<br/><br/>We’ll look forward to receiving more parcels for you in the near future. <br/><br/>Have a great Christmas.<br/><br/>Kind regards, <br/>James.
Unknown Country
DHL Express Worldwide
DC
Fast and efficient - arrived well before expectations
forward2me
Many thanks for your feedback. <br/><br/>It's great that you thought the service offered was both fast and efficient. We're delighted that we exceeded your expectations and hope you will use our service again to ship more parcels in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
RG
Very fast and reliable service,!friendly staff! Thanks!
forward2me
Thank you for taking the time to leave us your comments.<br/><br/>We're pleased you felt we offered a fast and reliable service. It is especially good to hear that you thought we were friendly!<br/><br/>Hope you will use our service again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
MS
Service is good, but pricey. I was charged an extra £6 for consolidation for a small packet which costs only £1.50.
forward2me
Many thanks for leaving your feedback, it's really important to us.<br/><br/>We're sorry to hear that we have not met your expectations and agree that on the face of this, it isn't cost effective.<br/><br/>Lots of our customers consolidate many parcels into one shipment to use their UK address in the most cost effective way.<br/><br/>Please get in touch and we can have a look at this for you.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
forward2me basic
DD
A+++
forward2me
Thanks for your positive feedback.<br/><br/>It's great that you give us such an excellent rating!<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
GB
V.pleased with the service. A bit pricey.
forward2me
Thanks for your comments - customer feedback is important to us. <br/><br/>It's great that you were very pleased with our service. However, we are sorry you felt the price was a bit expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope this helps to give you a better understanding of the service provided by forward2me. <br/><br/>We hope you will use our service again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Economy Select
MH
Very fast and excellent service!
forward2me
Thanks for leaving your comments - customer feedback is really important to us.<br/><br/>It's great that you felt the service offered was both very fast and excellent.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
LV
Very Good service and extremely fast!
forward2me
Thanks for your feedback - your comments are important to us.<br/><br/>We're very pleased that you thought we offered very good service and that your parcel arrived quickly.<br/><br/>We hope you will use us again to ship more parcels in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
TB
Fast turnaround, reasonable price to South Africa, efficient tracking service, will use again.
forward2me
Many thanks for taking the time to leave us your comments.<br/><br/>We're delighted that you felt the service was reasonably priced, fast and that your parcel was tracked efficiently.<br/><br/>It's good that you will use our service again - we look forward to hearing from you soon.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
BJ
If you cant get direct delivery to your non UK address then forward2me is an essential service, not especially cheap but still preferable to buying from unknown European suppliers when purchasing specialist equipment
forward2me
Many thanks for leaving your comments - customer feedback is really important to us.<br/><br/>Although not cheap, the price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope this helps to give you a better understanding of the service provided by forward2me and that you will use the service again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
LW
Excellent service and quick deliveries.
forward2me
Many thanks for your comments. It's good to know that you thought our service was excellent and that your parcel was delivered quickly.<br/><br/>We hope to help you with more parcels in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
forward2me basic
JG
Excellent Service
forward2me
Thanks for your feedback - it's great that you thought we offered excellent service.<br/><br/>Hopefully you will use our service again.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Economy Select
AL
Good communication and fast shipping
forward2me
Thanks for your feedback - your comments are important to us.<br/><br/>It's great that you thought we gave you good communication and that you were pleased with the speed of delivery.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
MZ
Amazing, agile and outstanding. Paying the invoice the day before dispatch and receiving the item overnight.
forward2me
Many thanks for your kind comments.<br/><br/>We're delighted you were so pleased with the service offered and hope you will use the service again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
CS
I like the service. Very pratic, quick. The only cons I found is the price that I think was to expensive. But I will use it again in case if I need it. :)
forward2me
Thanks for your comments - customer feedback is important to us.<br/><br/>We're pleased that you liked our service and found it quick and practical. However, we are sorry you felt the price was a bit expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope this helps to give you a better understanding of the service provided by forward2me.<br/><br/>We hope you will use our service again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Economy Select
JH
Excellent!
forward2me
Thanks for leaving your feedback.<br/><br/>We're really pleased that you found the service excellent.<br/><br/>We hope to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
XT
Πολύ γρήγορη αποστολή (μιάμιση μέρα Αγγλία - Κρήτη). Μπορεί το google store να καθυστέρησε αρκετά (άσχετο), αλλά σε ότι αφορά την f2me όλα λειτούργησαν σαν καλοκουρδισμένο ρολόι.
forward2me
Many thanks for leaving your feedback, it's important to us.<br/><br/>We hope you don't mind but we have translated your response so that other people can read it.<br/><br/>''Very fast shipping (half day England - Crete). Can the google store be delayed several (unrelated), but in terms of f2me tuned everything worked like clockwork''<br/><br/>We're really pleased that you're happy with our services, our team work really hard to get it right for you and all our other customers.<br/><br/>Have a great Christmas.<br/><br/>Kind Regards,<br/>Janet.
Unknown Country
Unknown Shipment Details
Very helpful
forward2me
Thanks for your feedback - customer comments are important to us.<br/><br/>It's great that you found us very helpful. We hope you will use our service again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
GDM
I just wish you offered Royal Mail...shipping is expensive.
forward2me
Many thanks for your feedback - it's much appreciated. <br/><br/>We can offer other courier services and Royal Mail but the latter doesn't come with any guarantees or delivery timescales. From experience the Post Office can take up to 6 weeks. <br/><br/>Our web developers are working hard to get these available on the website but aren't quite there yet. <br/><br/>We hope this all helps and we look forward to helping you with more parcels very soon.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
NFS
Very good service, very fast and very reliable.
It is not cheap but is good.
forward2me
Many thanks for your comments - your feedback is important to us. <br/><br/>We're glad that you felt we offer a very good service that is both fast and reliable. <br/><br/>However, we are sorry you felt the price was a bit expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope this helps to give you a better understanding of the service provided by forward2me and look forward to shipping ore parcels for you in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
KR
Very god service, fast delivery
forward2me
Many thanks for your kind comments, we really appreciate this.<br/><br/>So glad that you found that we provide a good service and that you are happy with our delivery times.<br/><br/>Hope to ship many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
KK
EXCELLENT! FAST AND HELPFUL!
forward2me
Many thanks for taking the time to provide us with your comments.<br/><br/>We are really pleased that you have found our service is helpful and that you are happy with the speed of service we offer.<br/><br/>Look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
RC
First time i use a service like this. I like it so much that i probably will use it again in the future.
forward2me
Many thanks for providing us with your feedback, this is so important to us to ensure we are getting things right.<br/><br/>We are pleased to hear that you had a good experience with your first shipment and that you are looking to use our service again.<br/><br/>We'll look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
forward2me basic
ND
Excellent service, quick and efficient
forward2me
Many thanks for your feedback, this is very important to us.<br/><br/>We are really pleased that you think we offer an excellent, quick and efficient service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
forward2me basic
CB
Great service as always.
forward2me
Many thanks for your kind comments, we really appreciate this.<br/><br/>We hope to continue to provide you with a great service and ship many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
MN
2nd time using the service and will use it again. it just works great.
forward2me
Many thanks for providing us with your comments these are very important to us.<br/><br/>We're so happy that you find our service works well for you and look forward to shipping many more parcels for you in the near future.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
RM
Soooo fast! Althoug I would prefer paying little bit less and wait a bit longer...
forward2me
Many thanks for your comments - your feedback is important to us. <br/><br/>We're glad that you felt we offer a speedy delivery service. <br/><br/>We usually offer a premium, tracked, door to door service to our customers, if you prefer to pay a little less we can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>Just let us know when you decide to ship your next parcel and we can look at alternatives for you.<br/><br/>We hope this helps.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
Unknown Shipment Details
Good Work and very help full
forward2me
Many thanks for taking time to provide us with feedback, this is very important to us.<br/><br/>We are so pleased you were happy with our service and we were helpful to you.<br/><br/>Look forward to receiving many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
SS
Great Service every time.
forward2me
Many thanks for your comments, it's good to hear that we continue to provide you with a great service.<br/><br/>Look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
MMA
Awesome!
forward2me
Many thanks for taking time to provide us feedback, this is very important to us.<br/><br/>It's great to hear that you found our service Awesome, it really gives us a boost when we hear comments like this.<br/><br/>Have a great evening.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
LW
Great service, especially like the flexible consolidation service.
forward2me
Many thanks for your kind comments.<br/><br/>We are happy to hear that our consolidation service was useful to you and look forward to shipping many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
TC
efficiently communication ! speedy delivery ! great service !!
forward2me
Many thanks for your feedback this is very important to us.<br/><br/>We're so pleased that you think we provide a great service and that you were happy with the speed your delivery arrived.<br/><br/>We look forward to receiving for parcels for you in the near future.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
LW
Service was hassle and fuss-free. Staff were extremely obliging towards requests as well. Definitely a recommended company for people requiring forwarding services!
forward2me
Many thanks for taking time to provide us with your feedback.<br/>We are so pleased that you found our service hassle and fuss-free and look forward to shipping many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
DB
Very fast. The calculated price matched the actual price.
forward2me
Many thanks for your comments - your feedback is important to us.<br/><br/>We're pleased you thought our service was very fast and that the price paid matched your expectations.<br/><br/>We hope to be able to ship for you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Economy Select
MB
Very Good
forward2me
Thanks for leaving us your feedback.<br/><br/>We're pleased that you found our service to be very good and hope you will use our service again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Economy Select
OD
love you, guys, you are fantastic!
forward2me
Many thanks for that! It's great that you think we're fantastic. We try are hardest to provide you with the best service we can - fast, efficient and more importantly personal and friendly.<br/><br/>Hope to hear from you again soon.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
PB
Thank you for your excellent service. The "shoppers requests" get too expensive when you are purchasing items which are not bulky, but pricey. The price you charge doesn't seem to equate to the effort and handling involved. However, I have given you an excellent rating because your communication is always great, your shipping costs decent, and the time of delivery super fast. Thanks again for your terrific service!
forward2me
Many thanks for taking the time to feedback to us - your views are important to us.<br/><br/>Thank you so much for giving us an excellent rating and that you think that our communication is great,shipping costs decent and delivery is super fast.<br/><br/>We have noted your comments about the personal shopper service. <br/>We are constantly reviewing this service as we do for all our other services and we will strive to improve where we can.<br/>https://www.forward2me.com/services<br/><br/>Thank you once again.<br/><br/>Janet Grundy<br/>Operations Director
Unknown Country
DHL Express Worldwide
SS
Works
forward2me
Thanks for your feedback.<br/><br/>We're very pleased that the service worked for you! We hope you will use our service again to ship more parcels in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
NS
Fast and reliable service! Highly recommendable!
forward2me
Thanks for your feedback - your comments are important to us.<br/><br/>We're delighted you felt the service was both fast and reliable. It's always good when our customers would recommend us to others - thank you!<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
JO
I have not had such friendly, competent service from anyone for a very long time. Magic. Thankyou very much. Jenny in Perth Australia.
forward2me
Many thanks for leaving such lovely comments.<br/><br/>It's really nice to read that you were so pleased with the friendliness of our service. We work very hard to give our customers outstanding service with the emphasis on customer care. It's great when this is acknowledged.<br/><br/>WE hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
NF
everything a++++
forward2me
Thanks for your feedback.<br/><br/>We're pleased everything was rated highly!<br/><br/>Hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Economy Select
FA
Very fast shipping! Great
forward2me
Thanks for your comments - your feedback is important to us.<br/><br/>It's great to be able to offer a great service that is both fast and reliable.<br/><br/>We hope you will use our service again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
PG
Very good service!!
forward2me
Thanks for your feedback.<br/><br/>We're pleased you thought our service was very good and hope you will ship with us again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
FB
Great service. Fast, easy and efficient.
forward2me
Thanks for your feedback.<br/><br/>It's good to know that you felt we offered a great service. we work hard to provide our customers with a fast, efficient and personal service and it is good to know that this is appreciated.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
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