Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Duvi
18 July 2022
DHL Express Worldwide
D
Cathy Mullican
18 July 2022
FedEx Connect
CM
I'm a stubborn person. An item I wanted was sold out in the US storefront, but I discovered that the company has separate inventory for their UK storefront, and it was available there -- but they did not offer US shipping directly. Forward2Me to the rescue!
J.D.
17 July 2022
FedEx Connect
J
Force you to combine and repack. This has happened to me a few times on the same shipment I receive on a regular basis. And they really don't even repack it, just place a fragile sticker. This adds cost and worse, time to the shipment.
Verified Customer
16 July 2022
DHL Express Worldwide
VC
Excellent experience, classy dealings, fast service, and very satisfactory results
Bettina
16 July 2022
DPD Classic
B
All perfekt , gründlich and professionell ! Many thanks
Stefana
16 July 2022
DHL Express Worldwide
S
It was quick and easy, didn’t have any unpleasant surprises. I highly recommend this service!
Verified Customer
15 July 2022
FedEx International Economy
VC
"I can assure you that this is not the responsibility of forward2me"
This is not assuring at all...
I understand that there are delays in this current state, but please be more helpful to your customers. Get some statistics and check how long shipments via DHL, FedEx, UPS take from your facility to the destination, and share your data so the customer can make an informed decision next time.
As it stands, I'll probably be using Buyandship since the delivery time is just as long, and the cost is HK$26/lbs, less than half of what is being charged with these carriers.
Also, let the customer know in advance that verification will be required. It doesn't feel good learning that my property is suddenly at risk of being discarded in your facilities.
This is not assuring at all...
I understand that there are delays in this current state, but please be more helpful to your customers. Get some statistics and check how long shipments via DHL, FedEx, UPS take from your facility to the destination, and share your data so the customer can make an informed decision next time.
As it stands, I'll probably be using Buyandship since the delivery time is just as long, and the cost is HK$26/lbs, less than half of what is being charged with these carriers.
Also, let the customer know in advance that verification will be required. It doesn't feel good learning that my property is suddenly at risk of being discarded in your facilities.
Hi there.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Abdu
15 July 2022
FedEx International Priority
A
Amazing service!
chris
13 July 2022
FedEx International Priority
C
Good service but a little bit expensive...
Verified Customer
12 July 2022
DHL Express Worldwide
VC
good service
Verified Customer
12 July 2022
FedEx International Economy
VC
Items were reconsolidated into one secure package and then further protected for shipment. I appreciate the reliability and the numerous shipping options. Trustworthy and will use again!
schu
11 July 2022
DHL Express Worldwide
S
Seamless experience getting items delivered to the US when the EU/UK vendor doesn't ship internationally. Highly recommend!
Stefan
11 July 2022
DHL Express Worldwide
S
Consistently reliable, quick processing and friendly, high quality service. Used it about 6 times until now and all went well each time.
Omar Mehmood
11 July 2022
DHL Economy Select
OM
They provide a fast and amazing parcel forwarding service with their various warehouses conveniently located across the globe.
Vladimir Volkov
11 July 2022
DHL Express Worldwide
VV
Good: Fast delivery. To be improved: Freight cost can be provided on earlier stages
ship to Kuwait
11 July 2022
DHL Express Worldwide
STK
The shipping fees increased after repackaging
Hi there.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Shinji Yazaki
11 July 2022
FedEx International Economy
SY
Peace of mind, reliable
I use it once in a while. It always arrives reliably.
I use it once in a while. It always arrives reliably.
Megs
10 July 2022
DHL Express Worldwide
M
Clare was so helpful and patiently answered all my questions on email. I did find it a little difficult to get hold of someone on the phone line but did get a call back (unfortunately I missed the call back)
Verified Customer
10 July 2022
FedEx International Economy
VC
いつもスムーズに商品を発送頂いてます。ありがとうございます。
郵送の手数料が少し高いと感じますが、円安の影響もあるかと思います。
郵送の手数料が少し高いと感じますが、円安の影響もあるかと思います。
alessandro carniel
09 July 2022
DHL Economy Select
AC
Very fast service and immediate response from personnel for any evenience.
NAOKI OKADA
09 July 2022
DHL Express Worldwide
NO
Totally satisfied.
Quick response and low cost.
I will order again.
Quick response and low cost.
I will order again.
Cristina Gil
09 July 2022
FedEx Connect
CG
good packaging, nothing damaged, arrived perfectly
Predrag Lalovic
09 July 2022
DHL Express Worldwide
PL
Great service!
Alyssa B.
08 July 2022
UPS Economy
AB
This service was easy, inexpensive, and fast. I was worried using it at first because it’s over 4,000 miles away but my record vinyl came in better shape then it has when I’ve ordered from stores in the US. Couldn’t recommend forward2me more!
Abdulqader Dawood
08 July 2022
FedEx International Priority
AD
Amazing service!
Siu Lam Kwok
08 July 2022
DHL Express Worldwide
SLK
I used them for a little over a decade now, almost from when they started their business. So I considered myself qualified to give them a five star rating.
Verified Customer
08 July 2022
DPD Classic
VC
Nearly everything worked so far.
Minor complication with tariff rates.
Minor complication with tariff rates.
Verified Customer
08 July 2022
DHL Express Worldwide
VC
Der Service ist wundervoll. Ich würde mich jederzeit wieder für dieses Unternehmen entscheiden. Für mich gibt es da nichts zu überlegen. TOP 100 Punkte
Verified Customer
07 July 2022
UPS Standard Single
VC
Fast and great customer service
Verified Customer
06 July 2022
FedEx International Economy
VC
迅速に出荷してくれました。手数料及び送料は高くもなく、安くもなくで、満足でした。ある程度英語が理解できれば、簡単に出荷指示が、出せます。同梱指示はどうだかわかりませんが。総じて良かったです。
Sheena M
06 July 2022
DHL Express Worldwide
SM
I am very pleased with the service provided by forward2me. I ordered a very special item exclusive to the Japanese market. I was notified quickly that my order had arrived at the Japan warehouse. The process for getting the shipping details input was straight forward. Choosing my method of shipping was simple with several options available. My order was delivered internationally from Japan to the United States in 3 days. I was thrilled to have my item so quickly. I will definitely us forward2me in the future if I choose to make another purchase from abroad that cannot be directly shipped to me. I would definitely recommend forward2me services to anyone. AA++ Service
Thank you forward2me!!
Thank you forward2me!!
Verified Customer
06 July 2022
DHL Express Worldwide
VC
Arrived great condition fast and easy. Will use them again for sure. Only used them once so far but had a great experience. They even got back to me with a question I had before it arrived.
Abdullah Alfouzan
06 July 2022
DHL Express Worldwide
AA
Prompt, fast, with great customer service.
Verified Customer
06 July 2022
FedEx Connect
VC
Service was great and order through forward2me saved us a lot for baby formula.
Verified Customer
06 July 2022
DHL Express Worldwide
VC
I have been using this service for awhile and I am absolutely glad I decided to take a chance on them. Amazing customer service and my items are always shipped out extremely fast!
Ian
05 July 2022
DHL Economy Select
I
Did what they claim they do. I usually directly contact DHL/DPD to ship over the border however sometimes its pretty intense process and seller doesn't want to go thru that so I've tried forwarder for the first time.
Everything went smoothly, price was little higher tho I think you pay extra for the services and all that jazz however if you are just shipping your package, you don't want to do any repackaging, additional services you are better off to contact carrier directly and arrange delivery with them, it's gonna be cheaper.
I could have saved probably a little over 1/3 of the final price I've paid, it was my first time trying a forwarder.
TLDR
If you just want to ship a package as It is, no additional services, you are better off to contact carrier directly.
If you don't want to go thru all the hassle or seller for some reason doesn't want to, or you want some extra packaging or reducing the package size etc, you just want someone to sort things for you then Forward2me is reliable service, yet expensive.
Recommended
Everything went smoothly, price was little higher tho I think you pay extra for the services and all that jazz however if you are just shipping your package, you don't want to do any repackaging, additional services you are better off to contact carrier directly and arrange delivery with them, it's gonna be cheaper.
I could have saved probably a little over 1/3 of the final price I've paid, it was my first time trying a forwarder.
TLDR
If you just want to ship a package as It is, no additional services, you are better off to contact carrier directly.
If you don't want to go thru all the hassle or seller for some reason doesn't want to, or you want some extra packaging or reducing the package size etc, you just want someone to sort things for you then Forward2me is reliable service, yet expensive.
Recommended
Giorgio
04 July 2022
DHL Express Worldwide
G
Perfect as usual !
Franz Probst
03 July 2022
FedEx International Priority
FP
Einfach ein SUPER Service und Lieferdienst
Amrit Bajwa
03 July 2022
UPS Express Saver
AB
The team at forward2me were incredibly helpful with answering my many questions. I was shopping a large and fairly pricey gaming chair and the team reassured me and answered every question along the way! The package arrived to me quickly and safely!
customer
03 July 2022
FedEx Connect
C
I'm in the US and wanted to buy from a UK company that doesn't have affordable international shipping options. forward2me has a fairly streamlined online interface and helped me save about $70 on a 5 KG shipment of food items when compared with the merchant's shipping option.
Importing food to the US requires an FDA Prior Notice, which was more complicated than I expected. Thankfully, forward2me's support staff provided the documentation I needed to complete that step.
I deducted 1 star because forward2me didn't provide the necessary FDA Prior Notice guide as part of their web interface/process; I had to reach out to support to request it, then wait for them to respond. Then, there was an issue with the FDA documentation I initially uploaded, which made it through forward2me's review process. That resulted in a week-long US Customs delay because FedEx was waiting for the correct documentation, which I ended up submitting to them directly.
All that said, I will use forward2me again because their support team ultimately handled the issue well, and because I'm now familiar with the FDA Prior Notice process.
If you're importing food to the US, pay close attention to the guide and enter "TBD" in the Tracking Number field on FDA's site (placeholder value) so you can fully complete and submit the FDA Prior Notice Web Entry. When that's done, you can generate the summary page with a barcode, which is the document you need to upload to forward2me.
Importing food to the US requires an FDA Prior Notice, which was more complicated than I expected. Thankfully, forward2me's support staff provided the documentation I needed to complete that step.
I deducted 1 star because forward2me didn't provide the necessary FDA Prior Notice guide as part of their web interface/process; I had to reach out to support to request it, then wait for them to respond. Then, there was an issue with the FDA documentation I initially uploaded, which made it through forward2me's review process. That resulted in a week-long US Customs delay because FedEx was waiting for the correct documentation, which I ended up submitting to them directly.
All that said, I will use forward2me again because their support team ultimately handled the issue well, and because I'm now familiar with the FDA Prior Notice process.
If you're importing food to the US, pay close attention to the guide and enter "TBD" in the Tracking Number field on FDA's site (placeholder value) so you can fully complete and submit the FDA Prior Notice Web Entry. When that's done, you can generate the summary page with a barcode, which is the document you need to upload to forward2me.
L Woo
02 July 2022
UPS Express Saver
LW
Excellent service. Everything was transparent and very quick. Package received as expected!
Jane Stewart
02 July 2022
DHL Express Worldwide
JS
I had an issue that was resolved immediately. Service is always so fast and i could not be happier.
Justin Waters
02 July 2022
UPS Express Saver
JW
Excellent customer service and communication along the way. Would definitely do service with forward2me again.
Verified Customer
02 July 2022
FedEx Connect
VC
Very prompt and great customer service
Iris Watkins
30 June 2022
FedEx Connect
IW
Works well but expensive
Henry Robin Barton
30 June 2022
DHL Express Worldwide
HRB
The three items you forwarded on were all bought from Amazon but sourced from different suppliers. They arrived in your depot at different times/dates but were easily identified, repacked together and forwarded on to me.
The whole process took the minimum of time, progress of each stage was monitored by you and i was kept up to date with progress.
Transit to my address and delivery was quick and painless.
The whole process took the minimum of time, progress of each stage was monitored by you and i was kept up to date with progress.
Transit to my address and delivery was quick and painless.
Verified Customer
30 June 2022
FedEx Connect
VC
Correu tudo bem, certamente irei encomendar novamente
Anita Navarro
30 June 2022
FedEx Connect
AN
Really quick and easy service!
Verified Customer
29 June 2022
FedEx International Economy
VC
First time using this company - and that was in the middle of ordering something online where the Seller indicated on their website that they shipped internationally - only to find at final checkout it didn't! So quickly did a search for freight forwarding companies and this one popped up. Rapidly registered online and obtained my "address" for my order and hey presto! Very simple sign-up process. Package arrived at Forward2Me with no issues and promptly forwarded to it's final destination. Good job! Really pleased! Will definitely use again :-)
Verified Customer
29 June 2022
DHL Express Worldwide
VC
Well here's how this company REALLY works - don't believe all these fake positive reviews from suspiciously similar names, all with the same glowing feedback.
Did I get my item(s)? Yes.
Was it easy? Enough, I guess.
Was it as I'd hoped? Barely.
Was it disingenuous? You bet.
Here's how their bait and switch works. On my UK - Australia ship.
Your items arrive and will be opened. They they are ready to ship! No, no actually they aren't. But they will sit there until you provide documentation for approval. Even when it's IN the box. They will then "verify" this information which will take a couple of days. Then it's ready to ship! No... no actually it isn't. You won't have the choice to ship it until - as they claim - it is ELIGIBLE to be 'repacked'. What does this mean? Well, it basically means they aren't going to ship your item, until you pay them, a COMPULSORY FEE, to repack it. Even though they leave it in the same packaging, you received it in. This isn't an option, as they claim. "To help save money and combine shipments". It is MANDATORY. For every package. A fee they will take, or they won't ship your item. But THEN. It is ready to ship! Oh no no, don't be silly. THEN. They put it into a QUEUE to be "repacked". And as they do it to EVERY package they receive, it will sit in a queue of hundreds. Maybe even thousands of packages. For another few days. But THEN, are we finally ready to ship?
Oh nope, nope. They will give you a freight quote range, ranging from reasonable to absurd. Whilst limiting what options and carriers you can choose. Then of course, this isn't an option range, at all. Once you select, the ONLY shipping method they will offer, it will automatically GIVE YOU the MOST EXPENSIVE absurd pricing quote that there is.
OK. But surely. Now. We're ready to ship?
HAH! Don't be silly. You then receive an INVOICE. For the shipping. To pay, with their fees on TOP, before it will ship. And once you PAY IT. It will take another few days of processing, before it actually ships.
And even then, for the absurd price you are paying for shipping, they will not offer nor honour, what the service actually is. IE: DHL Express International is 3 - 5 days carrier service. They will charge MORE than the DHL Express International rate, but knock it back to 7 - 10 days. Which is not what the carrier service is priced for. And of course, it'll be another few days, before DHL actually pick it up from F2M. And put it into their system.
So, all told, after a good few weeks of waiting from purchase to delivery. I did FINALLY get my item from DHL - which was delivered on a Sunday, kindly, following my delivery instructions. However. My 60GBP item, an artwork, cost 232GBP to ship. And didn't leave F2M for 5 days. I was happy to eat the cost just to get the item. But to call them transparent, good, and cost effective or even competitive would be ridiculous. If you had something that was even slightly heavy (this was only 3 kg) or large, you could be paying insane fees to ship it, or they simply will hold it hostage. O K as a one-off, would not use again.
Did I get my item(s)? Yes.
Was it easy? Enough, I guess.
Was it as I'd hoped? Barely.
Was it disingenuous? You bet.
Here's how their bait and switch works. On my UK - Australia ship.
Your items arrive and will be opened. They they are ready to ship! No, no actually they aren't. But they will sit there until you provide documentation for approval. Even when it's IN the box. They will then "verify" this information which will take a couple of days. Then it's ready to ship! No... no actually it isn't. You won't have the choice to ship it until - as they claim - it is ELIGIBLE to be 'repacked'. What does this mean? Well, it basically means they aren't going to ship your item, until you pay them, a COMPULSORY FEE, to repack it. Even though they leave it in the same packaging, you received it in. This isn't an option, as they claim. "To help save money and combine shipments". It is MANDATORY. For every package. A fee they will take, or they won't ship your item. But THEN. It is ready to ship! Oh no no, don't be silly. THEN. They put it into a QUEUE to be "repacked". And as they do it to EVERY package they receive, it will sit in a queue of hundreds. Maybe even thousands of packages. For another few days. But THEN, are we finally ready to ship?
Oh nope, nope. They will give you a freight quote range, ranging from reasonable to absurd. Whilst limiting what options and carriers you can choose. Then of course, this isn't an option range, at all. Once you select, the ONLY shipping method they will offer, it will automatically GIVE YOU the MOST EXPENSIVE absurd pricing quote that there is.
OK. But surely. Now. We're ready to ship?
HAH! Don't be silly. You then receive an INVOICE. For the shipping. To pay, with their fees on TOP, before it will ship. And once you PAY IT. It will take another few days of processing, before it actually ships.
And even then, for the absurd price you are paying for shipping, they will not offer nor honour, what the service actually is. IE: DHL Express International is 3 - 5 days carrier service. They will charge MORE than the DHL Express International rate, but knock it back to 7 - 10 days. Which is not what the carrier service is priced for. And of course, it'll be another few days, before DHL actually pick it up from F2M. And put it into their system.
So, all told, after a good few weeks of waiting from purchase to delivery. I did FINALLY get my item from DHL - which was delivered on a Sunday, kindly, following my delivery instructions. However. My 60GBP item, an artwork, cost 232GBP to ship. And didn't leave F2M for 5 days. I was happy to eat the cost just to get the item. But to call them transparent, good, and cost effective or even competitive would be ridiculous. If you had something that was even slightly heavy (this was only 3 kg) or large, you could be paying insane fees to ship it, or they simply will hold it hostage. O K as a one-off, would not use again.
Thank you so much