Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Martin J
29 June 2022
UPS Express Saver
MJ
Hi Martin.
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have been looking at your recent UPS shipment through our service and I can see that you had refused the advised combine and repack service for your package prior to shipping and requested us to cancel this. I have verified that the reason why you would have paid a higher price for shipping is because the chargeable weight for the courier shipping prices offered to you would have been been based on the volumetric weight/size of the package at 9.90 kg rather than the actual weight of the goods inside 1.57 kg. If a repack service had been submitted from your account for your package, there may have been a sufficient amount of excess space to save if we were able to safely reduce down the current size of the package and in turn this could have helped lower the final courier shipping prices that were available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price as you were only shipping one package.
I understand that you wanted to ship with our untracked budget service, however, this service is for a shipment that contains 1 package with a weight of less than 2kg, overall dimensions of less than 90cm and a value under £20. Due to the total dimensions of your package being 113 cm this courier service option would not have been available to you for your package. We try to advise customers to always use fully tracked courier services because the untracked budget service doesn't offer any compensation or support for lost or damaged parcels and there is no tracking available. Once the package has been dispatched with the untracked budget service we are not able to advise on when or if the parcel will be delivered. If customers' choose to use this service it is at their own risk.
I hope the information I have provided to you is useful, we hope this issue would not dter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to get back in touch with our Customer Experience team through info@forward2me.com if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have been looking at your recent UPS shipment through our service and I can see that you had refused the advised combine and repack service for your package prior to shipping and requested us to cancel this. I have verified that the reason why you would have paid a higher price for shipping is because the chargeable weight for the courier shipping prices offered to you would have been been based on the volumetric weight/size of the package at 9.90 kg rather than the actual weight of the goods inside 1.57 kg. If a repack service had been submitted from your account for your package, there may have been a sufficient amount of excess space to save if we were able to safely reduce down the current size of the package and in turn this could have helped lower the final courier shipping prices that were available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price as you were only shipping one package.
I understand that you wanted to ship with our untracked budget service, however, this service is for a shipment that contains 1 package with a weight of less than 2kg, overall dimensions of less than 90cm and a value under £20. Due to the total dimensions of your package being 113 cm this courier service option would not have been available to you for your package. We try to advise customers to always use fully tracked courier services because the untracked budget service doesn't offer any compensation or support for lost or damaged parcels and there is no tracking available. Once the package has been dispatched with the untracked budget service we are not able to advise on when or if the parcel will be delivered. If customers' choose to use this service it is at their own risk.
I hope the information I have provided to you is useful, we hope this issue would not dter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to get back in touch with our Customer Experience team through info@forward2me.com if you do have any further questions or concerns.
Kind Regards
Hayley
Randy Ferraro
29 June 2022
TNT Express Non-Docs
RF
There was a little delay organizing documents for customs, but overall I could not be more pleased with the service provided forwarding this large and difficult item. I mean these folks got a transmission all the way across an ocean to my door in a week. Pro packing on a pallet, secured with multiple straps and thoroughly shrink wrapped. It was not inexpensive, but it is here and in mint condition. Hats off to Aimee, Cameron, and the rest of the Forward2Me team. When the item is big and really matters this team does not disappoint.
Hi Randy.
Many thanks for your comments.
It is so great to read your feedback to learn that you have had a great experience through our services.
I am so pleased that our Customer Experience agent, Aimee, was on hand to continuously support and assist you in relation to your shipping needs.
I will pass your gratitude onto Cameron and our repack team in relation to the excellent repack service they provided for your goods to ensure they were safely and securely packed for transit.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your comments.
It is so great to read your feedback to learn that you have had a great experience through our services.
I am so pleased that our Customer Experience agent, Aimee, was on hand to continuously support and assist you in relation to your shipping needs.
I will pass your gratitude onto Cameron and our repack team in relation to the excellent repack service they provided for your goods to ensure they were safely and securely packed for transit.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Baleswary Panchalingam
29 June 2022
FedEx International Economy
BP
it is a great service but it very expensive
Albert Wade
28 June 2022
FedEx Connect
AW
Wonderful service. No complaints. Will use again.
Iris H.
28 June 2022
DPD Classic
IH
Great customer service. The shipping was fast and uncomplicated. I shipped a parcel from UK to Germany and even with customs it was here within 5 days.
khalid alsaqer
28 June 2022
FedEx International Priority
KA
good The best and easiest shipping method
Duke Tebogo Milanzi
28 June 2022
DHL Express Worldwide
DTM
You guys are great
Twana Shareef
28 June 2022
FedEx International Economy
TS
Excellent service. Prompt delivery. Helpful staff. Cannot recommend them enough.
leslie pinedo
28 June 2022
FedEx International Priority
LP
Super quick, reliable, and came in good condition! I would definitely recommend using forward2me and will definitely be using this service again!
alain
27 June 2022
FedEx International Economy
A
Excellent service as usual.
Erik Åsløkk
27 June 2022
DHL Economy Select
E�
Great service.
Dima Pole
27 June 2022
DHL Express Worldwide
DP
Great service and friendly staff to deal with. Highly recommended.
Stephen Brown
27 June 2022
DHL Express Worldwide
SB
Fast reliable, easy, and very cost effective using their combine and repack options on multiple orders
Abrar Slyaqoub
26 June 2022
DHL Express Worldwide
AS
Helpful and fast
Verified Customer
26 June 2022
FedEx Connect
VC
Excellent communication and super quick service.
Lia Harf
25 June 2022
FedEx Connect
LH
Very happy with the service but it’s a bit pricey wish there was a Royal Mail shipping option
David Lugton
25 June 2022
DHL Express Worldwide
DL
Easy transaction that was quick and informative.
Verified Customer
25 June 2022
FedEx Connect
VC
I would recommend it. Fast, useful, reliable.
Tessa
24 June 2022
DHL Express Worldwide
T
Great service, everything was handled quickly. Parcel was repackaged neatly.
bernard martin
24 June 2022
DPD Classic
BM
excellent service efficace et rapide très pros !
Mai Nguyen
24 June 2022
FedEx International Priority
MN
It’s my first time using f2m, and i’m happy with the service. The staffs are friendly and willing to help me with all my requests. I definitely will be back for the services.
C Boss
24 June 2022
DHL Express Worldwide
CB
This is a super useful service for someone is SA where postage does not work as a service.
The delivery was seamless but could have included more updates. When you live in a country full of thieves you would like assurance by your suppliers.
I selected DHL for delivery and they and the forward2me handover were super!
Will use again, and again!!
The delivery was seamless but could have included more updates. When you live in a country full of thieves you would like assurance by your suppliers.
I selected DHL for delivery and they and the forward2me handover were super!
Will use again, and again!!
Verified Customer
24 June 2022
FedEx International Economy
VC
Fast response to emails, fast service!
Philippe CLECH
23 June 2022
DHL Express Worldwide
PC
An excellent service that I truly recommend. You can track your parcel at all stages then it depends what carrier you choose but I was not disappointed from the beginning on. Will use the service soon again
Blake Dickey
23 June 2022
FedEx International Priority
BD
Arrived Very Quickly. took 6 days for a package to be sent from germany to the usa , California.a bit pricey but still worth it . will be using again
Cuen Lucas
23 June 2022
DHL Express Worldwide
CL
Got my shipment to me ahead of schedule, and undamaged. Perfect
Jordin Phang
23 June 2022
FedEx International Priority
JP
Used the Germany warehouse. Services were same as the UK warehouse, fast and efficient.
Christina C
22 June 2022
DHL Express Worldwide
CC
I'm very pleased with the service and will continue to sue them.
T. Körper
22 June 2022
DPD Classic
TK
I just love Forward2me! Whenever you want to order in the UK choose Forward2me. They give you an address in the UK and send it forward to you. It‘s so easy to handle. I never had any problems with them. They are reliable and always helpful when German shipping companies make mistakes. Five stars from me!!!
Rasmus Thomsen
22 June 2022
DHL Express Worldwide
RT
Easy to use, friendly customer service. It just works...
Verified Customer
22 June 2022
UPS Standard Single
VC
Good service and good customer support
AHS Society
21 June 2022
DHL Express Worldwide
AS
Solid service I was with UKpost box and thank God I found this service. Professional, well designed and fair pricing. UK po box you end up paying £30 for a £5 parcel.
Rafael Martorell Jr
21 June 2022
DHL Express Worldwide
RMJ
Great service !
Suhaimi
21 June 2022
FedEx International Economy
S
Excellent service that i can recommend to anyone interested
Carol
21 June 2022
DHL Express Worldwide
C
I am grateful to have found this service. It allows me to buy things in the UK that aren't available to me in the US. It's still expensive. I've done it several times now, always buying from 5 to 8 items at a time. it ends up costing anywhere from $12 to $16 per item. Once I tell them to send it, I receive it quite quickly. I wish it was easier to call them & ask questions. If there's a way to do that, I haven't figured it out yet.
Justin Burge
21 June 2022
FedEx Connect
JB
Service is convenient and an amazing idea. However, shipping was EXTREMELY expensive (even for the cheapest option) and it took the item forever to arrive.
Hi Justin,
Many thanks for your lovely feedback.
We are sorry that you feel dissatisfied with the shipping prices that were offered to you for your package to your address in the USA.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping with the couriers.
We also understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked into your recent FedEx Connect shipment and we are confident you had been offered the most cost effective courier service option for your package at the time of shipping. I can see that you did not opt to request a repack service for your vinyl's prior to shipping but there would have been little volume or excess space that could have been saved on the original package and a combine and repack service would have not altered the original shipping prices offered to you based on the chargeable weight of your package. The FedEx Connect service is the lower priced service with FedEx and this service states estimated transit times of up to 4 business days. Please be aware that transit times stated by the couriers should only be seen as an estimate and the transit times stated only commence from the date of dispatch not from the date of payment. From the original FedEx tracking for your shipment, this was collected from our UK warehouse on Wednesday 31st May, please also note that business days do not include the weekends (Saturday and Sunday), your shipment had arrived in the USA by Friday 3rd June and was successfully delivered to your address by Monday 6th June in the afternoon. We feel the delivery service for your package with the FedEx Connect service was really fast and no unnecessary long delays incurred for your shipment through the network.
I hope the information I have provided to you is useful, we hope this issue will not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our customer experience team from info@forward2me.com if you do have any further questions or concerns and we will be more than happy to assist you .
Kind Regards
Hayley
Many thanks for your lovely feedback.
We are sorry that you feel dissatisfied with the shipping prices that were offered to you for your package to your address in the USA.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping with the couriers.
We also understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked into your recent FedEx Connect shipment and we are confident you had been offered the most cost effective courier service option for your package at the time of shipping. I can see that you did not opt to request a repack service for your vinyl's prior to shipping but there would have been little volume or excess space that could have been saved on the original package and a combine and repack service would have not altered the original shipping prices offered to you based on the chargeable weight of your package. The FedEx Connect service is the lower priced service with FedEx and this service states estimated transit times of up to 4 business days. Please be aware that transit times stated by the couriers should only be seen as an estimate and the transit times stated only commence from the date of dispatch not from the date of payment. From the original FedEx tracking for your shipment, this was collected from our UK warehouse on Wednesday 31st May, please also note that business days do not include the weekends (Saturday and Sunday), your shipment had arrived in the USA by Friday 3rd June and was successfully delivered to your address by Monday 6th June in the afternoon. We feel the delivery service for your package with the FedEx Connect service was really fast and no unnecessary long delays incurred for your shipment through the network.
I hope the information I have provided to you is useful, we hope this issue will not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our customer experience team from info@forward2me.com if you do have any further questions or concerns and we will be more than happy to assist you .
Kind Regards
Hayley
Clayton
20 June 2022
DHL Express Worldwide
C
As always forward2me is on top of their game. Fast processing of my package, reasonable shipping rates and excellent customer services.
Verified Customer
19 June 2022
DHL Express Worldwide
VC
Customer service was horrific. They didn’t want to ship a package with just AA alkaline batteries while this is acceptable on any airline. Avoid this company at all costs. Look elsewhere. Don’t waste your time or money.
Javier
19 June 2022
FedEx Connect
J
You guys do t protect or package my sneakers or any that I order well. Every time I order sneakers the box ends up damaged! I pay u guys to much money and for my items to come damaged that’s horrible !
Nawaf A
19 June 2022
DHL Express Worldwide
NA
Excellent service and kind team staff.
Egg
19 June 2022
DHL Express Worldwide
E
Very impressed with this service. Just wish postage wasn’t such ridiculous prices.
chassy Bloch
19 June 2022
DHL Express Worldwide
CB
Quickly resolved an issue. Very professional !
Verified Customer
19 June 2022
UPS Express Saver
VC
Very Satisfied Customer.. Service is good and efficient.
Benedicte Sole
18 June 2022
DHL Economy Select
BS
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Sandra Y
18 June 2022
FedEx International Economy
SY
Communication was a bit delayed and there was some back and forth, but I’m overall happy with the service and would definitely use them again. Not sure if my canned items were damaged from the company sending it, or if it was forward2me when they were re-packaging but it was minimal. Would recommend their service to others and was able to save money through them!
Jean-Pierre Guillou
18 June 2022
DHL Express Worldwide
JG
Speedy response, Re-packing well done and good communication
Verified Customer
18 June 2022
FedEx International Economy
VC
At First, You put on blame to me about repack.
Verified Customer
18 June 2022
DHL Economy Select
VC
Took a bit of time, but communication was clear and got what I wanted.
etienne tinant
18 June 2022
DHL Economy Select
ET
perfect service, perfect communication
Verified Customer
17 June 2022
DHL Express Worldwide
VC
THANKS A LOT, YOU SAVED ME, amazing rates and very fast
In response to Forward2me. While I was offered repackaging, their website warned there would be a delay because there was a significant amount of parcels ahead of me. It did not advise how long the delay would be. Once you select a method you cannot go back. I initially chose the repack, but seeing no movement, I eventually chose a significantly more expensive option because the cheaper one had disappeared. I was told the cheaper one had to meet volumetric requirements. I tried to go back and get the repack, but then the economy option disappeared. Before signing up, you can use their shipping calculator which gave me the idea it would be about L40. I think I paid L94.63 in reality. In comparison around the same time, I ordered several books from Latvia (it is farther away from Canada than the UK) that would have weighed similar and been the approximate dimensions of my Forward2me package and paid E23.19 (L19.98) for Express Delivery. After going back and forth several times and not being able to access options that I was referred back to on their website, I finally gave up. Unless you really need it and are willing to pay a significant markup, I would consider other options first.